![Harsha Vardhan K](https://assets.mintresume.com/uploads/builder/resume/avatar/32641/dp_20whats_20app.jpg?r=514cb3)
HV
H Vardhan K
Harsha
Vardhan K
39,LIG 2nd stage KHB Colony Basveshwarnagar
Bengaluru
Karnataka
India
Phone:
9008427789/9901737085
Email:
harshaminchu143@gmail.com
harshaminchu143
harsha-vardhan-06046761
39,LIG 2nd stage KHB Colony Basveshwarnagar
Bengaluru
Karnataka
India
Phone
Phone
9008427789/9901737085
Email
Email
harshaminchu143@gmail.com
Socials
- Facebook f harshaminchu143 (Facebook)
- LinkedIn l harsha-vardhan-06046761 (LinkedIn)
Experience
Experience
06/2016
–
present
Bengaluru
Operations & Logistics Manager
Bengaluru
Edunet Pvt Limited (Rentomojo.com)
06/2016
–
present
Bengaluru
Operations & Logistics Manager
06/2016
–
present
- Started as Email support in the Organization.
- Awarded best employee among all in presence of the entire organization by the CEO.
- Promoted to manage a new team of RM Ops centralized team which works central tower between Ops and CX team.
- Got IJP for the Logistics team to streamline the process and bring in the changes.
- Awarded many times as mojo of the month and apprecations from the management and customers.
- Made changes in the process flow with delivery vendors and brought in success.
- Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
- Highest orders catered city till date with handling more warehouse and Inventory operations smoothly.
- By the effort of the new strategy and cost reductions in mind brought in new vendors.
- Handled last-mile team and 3pl vendors to optimize the cost.
- Vendor development for future requirements.
- Streamline and standardize the vendor onboarding process.
- Managed all 3PL engagements, KPIs, and grievances.
- Reducing the transit loss across the 3PL and own network.
- Implement, document, and improve processes on information flow, vendor onboarding, escalation handling, and other logistics-related activities. Requirements
- Problem-solving and handling stressful and complicated situations.
- Managing the deliveries and returns from 3PL.
- Commercial negotiations with transportation vendors for FTL, LTL and dedicated fleet for the first mile and the last mile transportation requirement.
- Strategy. Decide which projects the team should prioritize, and set a daring timeline to reach those goals
- Hustle — Take ownership of growth in your city, and do whatever it takes to get the job done
- Strategic planning - Develop marketing strategies; set and meet deadlines in a fast-paced environment
- Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
- Plan, develop and implement warehouse safety and security programs and activities
- Develop and implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design
- Assist with an audit of asset tracking and disposition on accounting ledger during all phases of production; pre-production through post-production
- Performs other duties as assigned
- Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments
- Responsible for annual budget creation, salary decisions, and the ongoing management of expenditures to maintain and run the department
- Manages Warehouse equipment and storage systems to ensure compliance through certification and maintenance of units
- Supervise, staff, train, develop and evaluate warehouse team members
- Handling scheduling team and handle escalations.
- Handling team of 15 members team of delivery associates and Logistics coordinators.
- Promoted as Assistant Manager and then Operations Manager within an year
- Giving Route planning for the new start-up clients and helping in terms of business and operations.
- Order Management
- Working On expansions of cities
- Resource Planning and their Budgeting
07/2015
–
03/2016
Bengaluru
Business Associate
Bengaluru
Imma web private Limited
07/2015
–
03/2016
Bengaluru
Business Associate
07/2015
–
03/2016
- Ensure quality and accurate work at all times in line with service levels agreed with the client
- Process adjustments
- Follow established procedures for processing receipts, cash etc
- Ensure good team work at all times
- Raise any issues / problems with the team leader or manager
- Promote a safe work environment and design a safe operating system while providing premier customer service. Support and promote company safety programs
- Participate on teams to provide research, writing, costing, coordination, and administrative support to proposals, and/or other marketing materials produced by the new business unit
- Help create business models, including forecasting, pricing and others, to help with business planning and analysis
- Responsible for people Management, including goal setting and providing performance feedback
01/2015
–
07/2015
Bengaluru
Customer Relationship Manager
Bengaluru
Bluestone Jewellery and Lifestyle Pvt Limited
01/2015
–
07/2015
Bengaluru
Customer Relationship Manager
01/2015
–
07/2015
- Interaction with customers through chats emails and calls.
- Help customers and provide product features and assist customers to book jewelry.
- Handling outbound and inbound logistics delivery partners like Bluedart.
- Handling team of 5 members.
- Good product knowledge of jewelry.
- Met KRA expectations
02/2014
–
12/2014
Bengaluru
Senior Executive Customer Success
Bengaluru
Accelyst Solutions Pvt Limited (Freecharge.in)
02/2014
–
12/2014
Bengaluru
Senior Executive Customer Success
02/2014
–
12/2014
- Joined as Senior executive in the email support team.
- Handling customer queries and escalations through emails
- Highest email responses by an individual in a month.
- Best performance when there was a higher spike in volume of emails.
- Suggested Freelance concept to reduce the number of emails and it worked wonders for the company with cost reduction.
- Handled and given process training for more than 80+ Freelancers and handled them to get the work completed without any deviations in the process.
- Created Sops by interacting with technical teams and Marketing teams to come up with new ideas that turned out to be huge success growth for the organization.
- The handled social media team of 10 members and escalations.
- Awarded best performer of a month thrice.
07/2011
–
01/2014
Bengaluru
Senior Associate Level 3 Customer care
Bengaluru
Mantis technologies (Travelyaari.com)
07/2011
–
01/2014
Bengaluru
Senior Associate Level 3 Customer care
07/2011
–
01/2014
- Coordination with the customer for his traveling needs and book tickets online.
- Delivering the client’s needs as per the commitment
- Updating daily transactions of the company
- Reporting to Client relation and Delivery Manager.
- Attending periodic Client meetings to understand the client requirement.
- Enterprises resource planning
- Handling a team of enthusiastic people.
- Highest team bookings for more than 1 year and been awarded best team player awards.
- Awarded numerous times as the best performer of the month.
- Huge order spikes in online transactions in the period where not many had known about online booking.
- Awarded cash prizes for the being best performer.
- Interaction between Bus vendors on larger scale to avoid any cancellations or bookings to provide better customer experience
10/2010
–
02/2011
Bengaluru
Customer Support Representative
Bengaluru
Invesis technologies
10/2010
–
02/2011
Bengaluru
Customer Support Representative
10/2010
–
02/2011
- I was part of an international call center with an Australian process named Lumo energy.
- Helped customers to change their electricity bills to Lumo energy.
- The highest individual sales for a month was a record from my end.
- Handling escalation calls from clients and provides accurate solutions
- Appreciation mails are been given by many customers.
10/2009
–
10/2010
Bengaluru
Senior customer Online support
Bengaluru
Pilani soft labs Pvt Limited (Redbus.in)
10/2009
–
10/2010
Bengaluru
Senior customer Online support
10/2009
–
10/2010
- Interaction with the customers to help to book the tickets through online.
- Help the customers to get the given inquiry resolved
- Handling the team and help the team to reach the top level and get success
- Taking care of the issues and queries from help juniors and resolve it with a quick response at a given time .
- Interacting with stakeholders of technical teams to solve the bugs related to issues faced through online
- I was awarded as the best performer of the month several times.
- The highest number of Online transactions done in the given year by an Individual
Education
Education
2007
–
2009
Diploma In Electronics
Diploma In Electronics
Vivekanda college
2007
–
2009
Diploma In Electronics
Electronics
2007
–
2009
2005
–
2007
PUC
PUC
SJRC PU college
2005
–
2007
PUC
PCME
2005
–
2007
2003
–
2005
High school or equivalent
High school or equivalent
Government school Police Colony
2003
–
2005
High school or equivalent
2003
–
2005
Skills
Skills
- MS Office (MS-Word, MS-Excel, MS-Powerpoint)
- Internet skills
- Outlook Express
- Forward Thinking.
- Strong Numerical and Analytical skills.
- Extensive Industry Knowledge
- Team player
- Keen attention to detail
- Sound Decision-making
- Adaptability
- Accountability
- Flexible
- Ability and eagerness to learn new things
- Hardworking
- Easily affable and adaptable in nature
Summary
Summary
- Presently working as Operations Manager Logistics for Edunet Pvt Limited (Rentomojo.com) since June 10th 2016 to date
- Business associate level 3 with Imma web Pvt limited (Localoye.com) since July 20th, 2015 to March 2016
- Customer relationship manager in Bluestone.com from Jan 14th, 2015 to Jul 19th 2015
- Senior-level email support/ Freelance supervisor/ Process trainer for 10 months from Feb 21st, 2014 to 25th December in Accelyst solutions Pvt limited (Freecharge.in).
- Senior customer associate level 3 (ATL) since July 1st 2011 to Jan 26th, 2014 in Mantis technologies Pvt limited (Travelyaari.com)
- Senior customer care executive for Invensis technologies for an international process for 6 months (Australian process: lumo energy)
- Senior customer online support for 1 year in Pilani soft labs Pvt limited (REDBUS).2009 Oct to 2010 November
Strengths:
Strengths:
- Ability to work under pressure & with teams motivate team members.
- Creativity, Balanced learning ability & skills
- Ability to learn from mistakes.
- Being result oriented and ability to meet deadlines (High Commitment)
- Negotiation Skills.
- Good observer & Listener and Successful Leadership quality.
PERSONAL PROFILE
PERSONAL PROFILE
Profile:
Father Name: Krishnaswamy HS (Expired)
Date of Birth : 15.12.1989
Nationality: Indian
Marital status: Single
Languages Known: Kannada, English, Hindi, Telugu, and Tamil
Gender: Male
Extra-Curricular Activities:
- Participated in Management fests conducted by different colleges.
- Active Participated in Cultural Activities at school, College Level.
Active Participation in Various games (cricket, Volley Ball, Badminton, etc)
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.