Harsha Vardhan K
HV
H Vardhan K
Harsha
Vardhan K
39,LIG 2nd stage KHB Colony Basveshwarnagar
Bengaluru
Karnataka
India
Phone:
9008427789/9901737085
harsha-vardhan-06046761
39,LIG 2nd stage KHB Colony Basveshwarnagar
Bengaluru
Karnataka
India
Phone
Phone 9008427789/9901737085
Email
Email harshaminchu143@gmail.com
Socials
  • LinkedIn l harsha-vardhan-06046761 (LinkedIn)
Experience Experience
06/2016 – present
Bengaluru
Operations & Logistics Manager
Bengaluru
Edunet Pvt Limited (Rentomojo.com)
06/2016 – present
Bengaluru
Operations & Logistics Manager
06/2016 – present
  • Started as Email support in the Organization.
  • Awarded best employee among all in presence of the entire organization by the CEO.
  • Promoted to manage a new team of RM Ops centralized team which works central tower between Ops and CX team.
  • Got IJP for the Logistics team to streamline the process and bring in the changes.
  • Awarded many times as mojo of the month and apprecations from the management and customers.
  • Made changes in the process flow with delivery vendors and brought in success.
  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Highest orders catered city till date with handling more warehouse and Inventory operations smoothly.
  • By the effort of the new strategy and cost reductions in mind brought in new vendors.
  • Handled last-mile team and 3pl vendors to optimize the cost.
  • Vendor development for future requirements.
  • Streamline and standardize the vendor onboarding process.
  • Managed all 3PL engagements, KPIs, and grievances.
  • Reducing the transit loss across the 3PL and own network.
  • Implement, document, and improve processes on information flow, vendor onboarding, escalation handling, and other logistics-related activities. Requirements
  • Problem-solving and handling stressful and complicated situations.
  • Managing the deliveries and returns from 3PL.
  • Commercial negotiations with transportation vendors for FTL, LTL and dedicated fleet for the first mile and the last mile transportation requirement.
  • Strategy. Decide which projects the team should prioritize, and set a daring timeline to reach those goals
  • Hustle — Take ownership of growth in your city, and do whatever it takes to get the job done
  • Strategic planning - Develop marketing strategies; set and meet deadlines in a fast-paced environment
  • Develop & Optimize Processes. Scale new and existing processes to allow the business to efficiently operate and grow
  • Plan, develop and implement warehouse safety and security programs and activities
  • Develop and implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design
  • Assist with an audit of asset tracking and disposition on accounting ledger during all phases of production; pre-production through post-production
  • Performs other duties as assigned
  • Review work orders, consumption reports, and demand forecasts to estimate peak delivery periods and issue work assignments
  • Responsible for annual budget creation, salary decisions, and the ongoing management of expenditures to maintain and run the department
  • Manages Warehouse equipment and storage systems to ensure compliance through certification and maintenance of units
  • Supervise, staff, train, develop and evaluate warehouse team members
  • Handling scheduling team and handle escalations.
  • Handling team of 15 members team of delivery associates and Logistics coordinators.
  • Promoted as Assistant Manager and then Operations Manager within an year
  • Giving Route planning for the new start-up clients and helping in terms of business and operations.
  • Order Management
  • Working On expansions of cities
  •  Resource Planning and their Budgeting
07/2015 – 03/2016
Bengaluru
Business Associate
Bengaluru
Imma web private Limited
07/2015 – 03/2016
Bengaluru
Business Associate
07/2015 – 03/2016
  • Ensure quality and accurate work at all times in line with service levels agreed with the client
  • Process adjustments
  • Follow established procedures for processing receipts, cash etc
  • Ensure good team work at all times
  • Raise any issues / problems with the team leader or manager
  • Promote a safe work environment and design a safe operating system while providing premier customer service. Support and promote company safety programs
  • Participate on teams to provide research, writing, costing, coordination, and administrative support to proposals, and/or other marketing materials produced by the new business unit
  • Help create business models, including forecasting, pricing and others, to help with business planning and analysis
  • Responsible for people Management, including goal setting and providing performance feedback
01/2015 – 07/2015
Bengaluru
Customer Relationship Manager
Bengaluru
Bluestone Jewellery and Lifestyle Pvt Limited
01/2015 – 07/2015
Bengaluru
Customer Relationship Manager
01/2015 – 07/2015
  • Interaction with customers through chats emails and calls.
  • Help customers and provide product features and assist customers to book jewelry.
  • Handling outbound and inbound logistics delivery partners like Bluedart.
  • Handling team of 5 members.
  • Good product knowledge of jewelry.
  • Met KRA expectations
02/2014 – 12/2014
Bengaluru
Senior Executive Customer Success
Bengaluru
Accelyst Solutions Pvt Limited (Freecharge.in)
02/2014 – 12/2014
Bengaluru
Senior Executive Customer Success
02/2014 – 12/2014
  • Joined as Senior executive in the email support team.
  • Handling customer queries and escalations through emails
  • Highest email responses by an individual in a month.
  • Best performance when there was a higher spike in volume of emails.
  • Suggested Freelance concept to reduce the number of emails and it worked wonders for the company with cost reduction.
  • Handled and given process training for more than 80+ Freelancers and handled them to get the work completed without any deviations in the process.
  • Created Sops by interacting with technical teams and Marketing teams to come up with new ideas that turned out to be huge success growth for the organization.
  • The handled social media team of 10 members and escalations.
  • Awarded best performer of a month thrice.
07/2011 – 01/2014
Bengaluru
Senior Associate Level 3 Customer care
Bengaluru
Mantis technologies (Travelyaari.com)
07/2011 – 01/2014
Bengaluru
Senior Associate Level 3 Customer care
07/2011 – 01/2014
  • Coordination with the customer for his traveling needs and book tickets online.
  • Delivering the client’s needs as per the commitment
  • Updating daily transactions of the company
  • Reporting to Client relation and Delivery Manager.
  • Attending periodic Client meetings to understand the client requirement.
  • Enterprises resource planning
  • Handling a team of enthusiastic people.
  • Highest team bookings for more than 1 year and been awarded best team player awards.
  • Awarded numerous times as the best performer of the month.
  • Huge order spikes in online transactions in the period where not many had known about online booking.
  • Awarded cash prizes for the being best performer.
  • Interaction between Bus vendors on larger scale to avoid any cancellations or bookings to provide better customer experience
10/2010 – 02/2011
Bengaluru
Customer Support Representative
Bengaluru
Invesis technologies
10/2010 – 02/2011
Bengaluru
Customer Support Representative
10/2010 – 02/2011
  • I was part of an international call center with an Australian process named Lumo energy.
  • Helped customers to change their electricity bills to Lumo energy.
  • The highest individual sales for a month was a record from my end.
  • Handling escalation calls from clients and provides accurate solutions
  • Appreciation mails are been given by many customers.
10/2009 – 10/2010
Bengaluru
Senior customer Online support
Bengaluru
Pilani soft labs Pvt Limited (Redbus.in)
10/2009 – 10/2010
Bengaluru
Senior customer Online support
10/2009 – 10/2010
  • Interaction with the customers to help to book the tickets through online.
  • Help the customers to get the given inquiry resolved
  • Handling the team and help the team to reach the top level and get success
  • Taking care of the issues and queries from help juniors and resolve it with a quick response at a given time .
  • Interacting with stakeholders of technical teams to solve the bugs related to issues faced through online
  • I was awarded as the best performer of the month several times.
  • The highest number of Online transactions done in the given year by an Individual
Education Education
2007 – 2009
Diploma In Electronics
Diploma In Electronics
Vivekanda college
2007 – 2009
Diploma In Electronics
Electronics
2007 – 2009
2005 – 2007
PUC
PUC
SJRC PU college
2005 – 2007
PUC
PCME
2005 – 2007
2003 – 2005
High school or equivalent
High school or equivalent
Government school Police Colony
2003 – 2005
High school or equivalent
2003 – 2005
Skills Skills
  • MS Office (MS-Word, MS-Excel, MS-Powerpoint)
  • Internet skills
  • Outlook Express
  • Forward Thinking.
  • Strong Numerical and Analytical skills.
  • Extensive Industry Knowledge
  • Team player
  • Keen attention to detail
  • Sound Decision-making
  • Adaptability
  • Accountability
  • Flexible
  • Ability and eagerness to learn new things
  • Hardworking
  • Easily affable and adaptable in nature
Summary Summary
  • Presently working as Operations Manager Logistics for Edunet Pvt Limited (Rentomojo.com) since June 10th 2016 to date
  • Business associate level 3 with Imma web Pvt limited (Localoye.com) since July 20th, 2015 to March 2016
  • Customer relationship manager in Bluestone.com from Jan 14th, 2015 to Jul 19th 2015
  • Senior-level email support/ Freelance supervisor/ Process trainer for 10 months from Feb 21st, 2014 to 25th December in Accelyst solutions Pvt limited (Freecharge.in).
  • Senior customer associate level 3 (ATL) since July 1st 2011 to Jan 26th, 2014 in Mantis technologies Pvt limited (Travelyaari.com)
  • Senior customer care executive for Invensis technologies for an international process for 6 months (Australian process: lumo energy)
  • Senior customer online support for 1 year in Pilani soft labs Pvt limited (REDBUS).2009 Oct to 2010 November
Strengths: Strengths:
  • Ability to work under pressure & with teams motivate team members.
  • Creativity, Balanced learning ability & skills
  • Ability to learn from mistakes.
  • Being result oriented and ability to meet deadlines (High Commitment)
  • Negotiation Skills.
  • Good observer & Listener and Successful Leadership quality.
PERSONAL PROFILE PERSONAL PROFILE

Profile:

Father Name: Krishnaswamy HS (Expired)

Date of Birth : 15.12.1989

Nationality: Indian

Marital status: Single

Languages Known: Kannada, English, Hindi, Telugu, and Tamil

Gender: Male

Extra-Curricular Activities:
  • Participated in Management fests conducted by different colleges.
  • Active Participated in Cultural Activities at school, College Level.

Active Participation in Various games (cricket, Volley Ball, Badminton, etc)


Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.