Account Manager / Client Manager Resume Sample
Trinity Ullrich
60156 Kelvin Expressway,
Boston,
MA
+1 (555) 535 8227
Work Experience
Account Manager, Client Development
09/2015
-
PRESENT
Houston, TX
- Manage client changes to reports, flat files, custom templates, etc
- Manage communication to client about NPD upgrades and restatements and their impact to data and client deliverables
- Proactively provide client information about product hierarchy changes, the introduction of new products and changes to the client’s data feed
- Perform quality control checks on all deliverables
- Manage data quality questions and issues from inquiry to resolution, working with NPD’s Chicago and Port Washington based teams
- Training: contribute to one-on-one and/or small group training with the client regarding SupplyTrack data, data utility, applications and NPD software
- Build strategic relationships with client contacts to develop business insights regarding the clients' most important issues/needs, both short and long-term
- Develop a strong comprehension of how manufacturer/retailer relationships can be applied to assist our retailers in growth profitability while also advancing NPD's reputation, positioning and growth
- Enhance manufacturer and retailer collaboration
Account Manager, Client Dev
08/2013
-
08/2015
Dallas, TX
- Experience managing multi-faceted and long-term projects a positive
- Travel typically <15%
- Evaluate how NPD’s products and services can address key business issues by working with marketing, merchandising senior management, the digital team and appropriate internal teams to develop or market products to address these issues
- Conduct and deliver ad hoc and custom analyses and reports that incorporate NPD data sources, the client’s internal sales data and other sources
- Recruit Specialty retailers to join NPD’s POS reporting panel, through a variety of tactics including personal outreach, one on one meetings, and recruiting at industry events including Outdoor Retailer, InterBike, The Snow Show, The Running Event, and events hosted by manufacturers, The Bike Coop, Grassroots Alliance, etc
- Assist in the establishment of, and execute plan for ongoing reporting of the size and composition of NPD’s Specialty POS panels
- Be the data expert and a point of contact for Specialty retail questions regarding NPD’s data, systems, and deliverables
- Serve as the primary contact for the functional groups at the client
Account Manager, Client Executive DCC
09/2009
-
04/2013
Chicago, IL
- Build client’s perception of NPD as measured by the annual NPD Client Satisfaction Survey
- Participate in preparing for and setting annual joint objectives. Assist with identifying and quantifying Measurable Business Results
- Consistently demonstrate the ability to answer questions and provide insights about strategic and tactical client issues
- Assist with identifying potential opportunities for additional support through NPD products and services
- Understand the dynamics of client’s organization and penetrate the account to identify applications for NPD products and services
- Build relationships with client contacts to develop strategic business insights regarding the clients’ most important business issues, both short and long-term
- Learn about client’s business goals and objectives to recommend and propose research solutions that provide actionable and relevent insights
Education
University of Phoenix - Atlanta Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Excellent planning, time management, collaboration, decision-making, organization, presentation and negotiating skills
- Strong written and verbal communication skills, including the ability to explain complex methods to technical and non-technical audiences
- Strong sales and client servicing skills
- Positive, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation
- Proven time, project, and team management skills
- Commercial acumen – negotiating skills, ability to apply different approaches to different clients to maximize results
- Presentation skills – able to use tools such as PowerPoint to present data and information in an engaging way, and able to deliver insights to varied audiences
How to write Account Manager / Client Manager Resume
Account Manager / Client Manager role is responsible for analytical, excel, organizational, research, presentation, powerpoint, securities, retail, training, integration.
To write great resume for account manager / client manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Manager / Client Manager Resume
The section contact information is important in your account manager / client manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Manager / Client Manager Resume
The section work experience is an essential part of your account manager / client manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account manager / client manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account manager / client manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Manager / Client Manager resume experience can include:
- Build strategic relationships with client contacts to develop strategic business insights regarding the clients’ most important business issues/needs, both short and long-term
- Excellent organizational and project management skills with a strong attention to detail
- Solid organizational and project management skills; ability to manage and deliver on multiple project deliverables simultaneously in a fast paced environment
- Analytical skills. Able to digest diverse data sets into cohesive and succinct stories in written document and verbal discussions
- Advanced Excel and PowerPoint skills, Google docs, Sheets and Slides
- Prior experience within the B2B channel helpful but not required
Education on an Account Manager / Client Manager Resume
Make sure to make education a priority on your account manager / client manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account manager / client manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Manager / Client Manager Resume
When listing skills on your account manager / client manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account manager / client manager skills:
- Strong communication skills, including verbal, written and presentation. Ability to communicate effectively with all levels
- Strong analytical skills, problem-solving, organizational and project management skills
- Strong networking, prospecting and executive selling skills
- Strong analytical and writing ability with a demonstrated capability to digest diverse data sets and aggregate them into cohesive and succinct stories
- A passion for leveraging quantitative research to address real world questions basic presentation skills
- Qualify a customer effectively and manage relationships strategically for maximum impact
List of Typical Experience For an Account Manager / Client Manager Resume
1
Experience For Account Manager, Client Development Resume
- Develop a keen understanding of the client’s organization/strategies and use this knowledge to build account service plans that align with client objectives
- Build strategic relationships with client contacts to develop business insights regarding the clients’ most important business issues/needs, both short and long-term
- Develop a strong comprehension of how the manufacturer/retailer relationships can be applied to assist the client and their customer in obtaining market share while also advancing NPD’s reputation, position and growth
- Demonstrated success in account planning and service experience
- Self-motivated, proactive and able to manage and prioritize multiple ongoing tasks
- Experience in client service, retail buying, retail analyst, strategic manufacturer, market research or equivalent
- Develop and maintain strong relationships with client
- Understanding of how longitudinal data can be used to identify business-building opportunities for clients
- Exploring opportunities within your client base
2
Experience For Account Manager, Client Dev Resume
- Respond to client requests for insights, by using existing databases, providing analyses, leveraging industry knowledge and tracking results
- Familiar with the evolving publishing industry, and able to connect NPD Book products and data to new and emerging trends in the book trade
- Prepare and present marketing research findings to high level decisions makers, incorporating industry and client knowledge into your in-depth analyses
- Develop incremental business within each account, including creating sales goals and retention plans for each account
- Capable of influencing and persuading a broad range of decision influencers and decision makers
- Manage proposals (from the sending to the sign off)
- Manage clients meetings involving experts
- Manage and update the Sales Action Planning with the Insights Manager
3
Experience For Client Success Account Manager Resume
- Develop a deep understanding of NPD’s portfolio & data assets and know how they can be used together to provide holistic insights and recommendations
- Partner with cross-functional departments and teams at NPD to ensure success for the team and company
- Deliver revenue growth for assigned clients within NPD’s Technology Practice Areas
- Manage and develop meaningful dialogue with client’s outdoor brands to stimulate new thinking. Offer insights on how to utilize data in a way that aligns to the client’s view of the industry
- Initiate group conference calls with client’s core research users to increase usage of NPD’s database and exchange ideas about outdoor trends
- Uncover client’s business issues through both external research and regular consistent conversations with various groups across VF. Through these conversations, develop the introductions to new services, technologies and NPD senior management
- Develop a robust, long-term pipeline of opportunities to ensure the sustainability of Accenture’s business at the client over time
- Shape solutions for our clients and create opportunities by making the connection between the client’s strategic priorities and the Accenture offerings, solutions, and people to address these priorities
- Build and leverage a deep understanding of both the industry and market in which the client operates, as well as an intimate knowledge of the client’s business to influence the client’s business strategies
4
Experience For Account Manager, Client Executive DCC Resume
- Build and manage a strategic long range account plan and relationship map aimed at deepening and broadening NPD’s relationship with the client
- Learn about client’s business goals and objectives to recommend and propose research solutions that provide actionable, relevant insight
- Manage the development and execution of metric reporting relating to key service elements, such as SLA’s, Client feedback, error rates, issue resolution and overall value of service. Report, monitor and take corrective action to maintain service levels and deliverables
- Provide insights to your client’s leadership teams and product management teams, on matters such as promotional success, strategic brand management, and product / category / menu development based on market research analysis
- Provide insights to your client’s leadership teams and product management teams, on matters such as promotional success, strategic brand management, and merchandising/plan-o-gramming, based on market research analysis
5
Experience For Manager Client Account Management Services Resume
- Communication skills – strong written and verbal communication skills; able to become an authoritative voice on NPD Book’s products and data
- Build and maintain NPD’s relationship with various groups within retailers including Merchandising, Consumer Insights, and Marketing
- Analyze NPD’s POS and consumer survey based data to identify opportunities in areas such as assortment, pricing and promotion to help grow the retailers’ business
- Analytical skills – able to use tools such as Excel to analyze data, identify trends, draw conclusions and build a narrative from the numbers
- Experience working with POS/Consumer data
- Understand the dynamics of your clients’ organization and penetrate the account base to identify applications for NPD products and services
- Synthesize data and develop meaningful insights and actionable recommendations using multiple data sources, including POS, receipt, and consumer panel data
6
Experience For Msfs Client Facing Account Manager Resume
- Experience within a consumer-centric market research organization is desirable
- Follow the sales cycle from opportunity identification to negotiation to the close of the sale
- Build strategic relationships and focus on expanding contacts in your client base in order to identify and network with new budget centers at accounts, demonstrating the confidence to seek out new relationships and build credibility
- Willingness to learn NPD’s suite of Advanced Analytics tools, as well as new products and ability to clearly communicate their value proposition and apply them to client needs
- Provide recommendations to client leadership and product management teams, on matters such as promotional success, strategic brand management, and merchandising/plan-o-gramming, based on market research analysis
- Develop a strong comprehension of how the manufacturer/retailer relationships, as well as the B2B channel drive technology business, and assist the client and their customer in obtaining market share while also advancing NPD’s reputation, position and growth
- Demonstrate a strong curiosity and interest in the Beauty industry
7
Experience For Client Manager, Large Account Management Resume
- Experience and comfort level with negotiation and closing the sale
- Good knowledge of Point-of-Sales panel and/or Consumer Panel research
- Manage competing internal and external deadlines and requirements
- Deliver and take ownership of revenue growth for assigned clients within NPD’s Technology Practice Areas
- Attention to detail and organization, and the ability to generate/support creative ideas
8
Experience For Client Coverage Account Manager Resume
- Lead Trane Energy Supply Services client management from both the physical and financial market perspective in order to assist in the maximization of Trane Energy Supply Services clients’ energy supply opportunities and coordinate all supply related purchases
- Understand the dynamics of each client’s organization and penetrate the account base creating opportunities to expand our services
- Responsible for accurate client company information and client data in Trane Energy Supply Services’ proprietary systems
- Build strategic relationships with client contacts to develop knowledge of the clients’ most important business issues/needs
- Partner with cross-functional departments and teams to identify white space & drive growth
- Proven ability to analyse customer needs and goals to assist in generating thoughtful, creative proposals that exceed customer expectations and expand revenue opportunities
9
Experience For Account Manager, Client Development RBG Resume
- Demonstrated ability to develop and maintain long-term relationships at higher management level
- Experience in client service/account management, retail, market research or sales
- Deliver budgeted revenue growth for clients within the Technology Practice area
- Ensure overall client satisfaction with NPD services, data application and deliverables by managing client relationships to build a reputation for high level insight based on quality data and excellent service. Generating repeat business and business growth for NPD
- Demonstrate usage of Point of Sale (POS) data and provide actionable recommendations to client leadership teams to help them grow their business and gain market share
- Confidence in presentation skills with a high comfort level presenting to large groups and senior audiences
- Demonstrated experience managing multi-faceted and long-term projects
- Develop strategic business insights regarding the clients’ most important business issues/needs
10
Experience For Manager Client & Trust Account Resume
- Growing revenue of the accounts as well as identifying new business opportunities and strategies to approach potential new clients, both local and international
- Support the production process for the Australia database as well as generating client deliverables
- Educational background in Business or Marketing, with 3+ years’ experience within client services, account management, sales with a market research company, or Category Management experience within a manufacturer or retailer from the Toys industry or a Video Game company
- Insights driven experience with consumer tracker data
- Deep understanding of how Point of Sale data can be used to identify business building opportunities for clients
- Adopt a big picture perspective, but also knows when to dig into the details
- We are the experts our clients expect us to be. Deliver meaningful, actionable insights and analysis on retail trends and their industry segments by leveraging NPD’s portfolio & industry expertise
List of Typical Skills For an Account Manager / Client Manager Resume
1
Skills For Account Manager, Client Development Resume
- Fun, ambitious, and fast-paced international work environment with a proven track record of developing top talent
- Experience using analytics and data to solve client problems
- Demonstrated ability to listen and clarify client objectives to translate their needs into clear and feasible plans for resolving business issues
- Perform detail review and coordinate valuation signoff process with relevant accounting colleagues in other global locations prior to distribution to clients
- Perform detailed review and coordinate valuation signoff process with relevant accounting colleagues in other global locations prior to distribution to clients
- Demonstrated ability to work towards strategic goals
- Self-motivated & organized with the ability to multitask & prioritize
- Ales or account management experience
2
Skills For Account Manager, Client Dev Resume
- Sales experience, preferably, but not necessarily in a SaaS or similar technology solutions environment
- 1-3 of Work Experience
- Excellent level of proficiency in written & spoken English and Spanish
- 3-5years’ of Client Mgmt & 10 + years industry experience
- Accountable for client satisfaction and service experience with the organization
- Sales or account management experience
3
Skills For Client Success Account Manager Resume
- Monitoring client trading trends and understanding their rationale
- Assessing prime brokerage revenue with service offering to ensure proper balance
- Managing Director: Running a multi-million USD portfolio of clients with full P+L responsibility
- Building relationships with key decision makers at the client
- Introducing prime brokerage technology and services to the client
- Delivering all of Morgan Stanley services / capabilities to the client
- Reviewing balance trends and client market share
- Understanding of NSW government and NSWTG’s key services and client base
- Engaging and collaborative work culture
4
Skills For Account Manager, Client Executive DCC Resume
- Understanding of operational flows and prime brokerage technology
- Comfort presenting to, proposing to, and negotiating with clients and sales teams
- Proficiency in all aspects of the sales cycle, including qualifying accounts
- Responsibility for increasing revenue by negotiating upsell and cross sell contracts to ensure long-term client satisfaction
- Responsibility for increasing revenue by negotiating upsell and cross-sell contracts to ensure long-term client satisfaction
- Review and understand organizational and governing documents of the funds – e.g. fund offering documents
5
Skills For Manager Client Account Management Services Resume
- Cross selling the firm's products and technology
- As part of this application process, candidates are required to answer the two pre-screening questions below based on the focus capabilities for this role
- Fast paced, exciting work environment
- The potential to influence and shape an established yet growing CS department and its culture
- Proactively engages with colleagues across the region and shares knowledge with colleagues in other offices, often involving travel
- A customer facing role with a personal quota
- Proactively engage with Client Success colleagues across the region and share knowledge with colleagues in other offices, often involving travel
- The potential to influence and shape the growing Client Success department and its culture
6
Skills For Msfs Client Facing Account Manager Resume
- Fast-paced, exciting work environment
- Account Manager: Learning account management, support, client engagement, how to pitch, negotiate, renewal, and sell
- Ensure compliance with daily fund accounting procedures and controls
- Coordinate investor reporting with Investor Services team
- Integration with global colleagues to ensure standard operating practice
- Become a subject matter expert quickly and continue to deepen your product knowledge over time
7
Skills For Client Manager, Large Account Management Resume
- Fluent in written and spoken English and Mandarin or Cantonese
- International exposure for work or study would be ideal
- A positive, driven, self-starter with natural leadership qualities
- Daily client communication and frequent visits
- Conduit between prime brokerage operations and the client
8
Skills For Client Coverage Account Manager Resume
- Manage the efficiency, timeliness and daily risk of PB/Client workflow
- A high level of responsibility and autonomy from day one with hands-on application led by team management
- Accelerated performance-based promotion program with international opportunities available
- An ambassador for client development
- Competitive salary - £26,400 Basic, £45,000 OTE uncapped commission + bonuses
- Act as a consultant in order to ensure product implementation & usage
- An unmatched company culture
- Act as an ambassador for client development throughout the Meltwater Group
9
Skills For Account Manager, Client Development RBG Resume
- {Accelerated performance-based promotion program with international opportunities available
- A unique company culture
- Senior Account Manager: People management, client engagement, and adoption, sales
- Client Support Analyst: Work closely with Account Managers to provide support for various client projects across Meltwaters’ proprietary software platforms
- Experience gained from asset manager, fund administrator, public accountancy firm, prime broker or securities servicing firm
- Execute sound judgment on advancing risk
- Deal with all levels of a client’s organization and across our firm's large support structure
- Find opportunities to utilize / use firm resources to achieve client satisfaction
- Analyze POS and Consumer information to find and communicate insights that deliver impact to the client’s business
10
Skills For Manager Client & Trust Account Resume
- Experience in a client servicing capacity with a market research firm, or footwear/apparel industry experience in consumer insights, sales or buying role
- Strong analytical skills and writing ability – able to distill diverse data sets into cohesive and succinct stories; able to identify important, relevant stories within large data sets
- Communicate concisely with cross-functional departments both internal and external
- Travel (typically 10% - 15%)
- Willingness to travel (typically <5%)
- Entry level client success management
List of Typical Responsibilities For an Account Manager / Client Manager Resume
1
Responsibilities For Account Manager, Client Development Resume
- Proven history of exceeding revenue goals, negotiation, and closing the sale
- Troubleshoot data quality issues using the client's internal systems to validate NPD data
- Experience in marketing research or analytics (POS, consumer, custom and/or syndicated research)
- Demonstrate fearlessness both internally and with clients in a quickly evolving environment
- Build strong, ongoing relationships with all levels of management at account
- Broaden the user base of NPD data through the effective demonstration of how NPD data can help accomplish the client’s goals
- Handle inquiries around methodology and data validation across business areas
- Experience with syndicated data sources and retrieval tools
- A passion for consumer tech products strongly desired
2
Responsibilities For Account Manager, Client Dev Resume
- Manage day-to-day account responsibilities such as data access, training on tools, and addressing questions on methodology
- Achieve/exceed revenue goals for assigned accounts by recognizing and exploring opportunities within your client base
- Synthesize data and develop insights and actionable recommendations using multiple data sources, including POS, receipt, and consumer panel data
- Synthesize data and develop meaningful conclusions/insights using several data resources
- Drive to take ownership and dedication to problem solving
- Views ongoing change as an opportunity for process improvement
- Identify and run up-sale and cross-sale opportunities, working with growth team to expand clients’ portfolio
- Actively engaging the customer to increase the perceived value of their subscription
- Partner with the client on key their strategies and support expansion of critical actionable insights into new functional areas
3
Responsibilities For Client Success Account Manager Resume
- Ownership of client’s market share insights to be shared throughout the organization
- Learn how the client works with manufacturers and support their collaboration & mutual success
- Corporate retail experience with exposure to point-of-sale data, consumer data, and longitudinal data as well as a deep understanding of the insights needed to shed light on the end-to-end customer journey
- Dynamic skill set, excellent relationship-building and listening skills; ability to effectively discern and deliver on client needs
- Genuine passion for retail, products, and trends
- Enhance NPD’s connection with a major retailer in multiple categories. Manage and implement strategic approach to client, developing relationships, creating business insights and supporting day-to-day needs
- Create high client satisfaction through setting expectation and providing excellent customer service
- Demonstrate usage of retail point-of-sale scanner data and consumer panel data to objectively partner with the retailer to help them grow their business and gain market share
4
Responsibilities For Account Manager, Client Executive DCC Resume
- Continually improve ongoing reporting to provide increased value and gain efficiencies while integrating NPD data into client’s decision-making processes
- Enhance manufacturer and retailer collaboration through the use of NPD Account Level Reports (ALRs) in line reviews and joint business planning to benefit retailer as needed
- Synthesize data and develop meaningful conclusions/insights using POS scanner and consumer panel data
- Train contacts on usage of NPD data and NPD delivery systems
- Leverage NPD Industry Analysts, Business Units and Corporate resources to improve the overall insights derived from NPD data
- Exceptional organizational and project management/prioritization skills; ability to learn and juggle knowledge about multiple data sources and category/industry nuances
- Comfortable managing expectations of multiple clients and client teams. Able to negotiate to achieve desired goals
5
Responsibilities For Manager Client Account Management Services Resume
- Travel, typically <10%
- Quickly respond to and resolve client identified issues and/or business needs
- Understand the client's organization and their strategies, objectives, and challenges
- Identify and recommend application of NPD data and insights to meet those objectives
- Independently seek out resources within the client and NPD to resolve client issues
- Utilize multiple data channels, including point-of-sale from Distribution, Reseller and VAR channels, to successfully partner with manufacturers to help them grow their business and ensure client satisfaction with their current investment(s)
- Provide recommendations to client leadership teams and product management teams, on matters such as promotional success and strategic brand management, based on market research analysis
6
Responsibilities For Msfs Client Facing Account Manager Resume
- Achieve/exceed revenue goals for assigned accounts by recognizing and
- Mine unstructured datasets using Tableau, Alteryx and other related analytic software
- Deliver annual revenue growth for assigned clients within NPD’s B2B Technology Practice
- Synthesize data and develop meaningful insights and actionable recommendations
- Manage a portfolio of products and clients
7
Responsibilities For Client Manager, Large Account Management Resume
- Provide day-to-day support across both internal and external clients
- Execute analyses from start to finish and relate the learnings and insights to business opportunities
- Help shape future product development
- High proficiency in all MS Office products (advanced Excel, PowerPoint, Word)
- Build strategic relationships with client contacts and develop strategic business insights regarding the clients' most important business issues/needs, both short and long-term
- Develop a strong comprehension of how manufacturer/retailer relationships can be applied to assist Walmart.com in growing revenue while also advancing NPD's reputation, positioning and growth
- Enhance manufacturer and retailer collaboration through the use of NPD Account Level Reports (ALRs) in strategic planning, line reviews and joint business planning
8
Responsibilities For Client Coverage Account Manager Resume
- Strengthen partnership with the NPD Practice leaders
- Expand use of NPD data to include a broader mix of end users
- Corporate retail experience with exposure to point-of-sale data analyses and geography level applications with a deep understanding of how data can be used to identify business building opportunities for clients
- Synthesize data and develop meaningful conclusions/insights using POS scan and consumer panel data
- Manage sales process from new project to execution of NPD’s in-market testing solution, which uses NPD sales data at a geo level to test digital media campaign effectiveness and return on investment. Ensure timely delivery of milestones and quality end results to client
9
Responsibilities For Account Manager, Client Development RBG Resume
- Act as primary liaison across several internal teams; help teams prioritize time and resources related to big picture client projects and overall strategic relationship
- Understand basics of digital media and advertising campaigns in order to effectively communcate between client, ad agency and brand team
- Understanding of digital media concepts, process, terminology and industry norms
- Understand NPDs data sets and analytical capabilities across various industries in order to lead clients to a successful test and outcome
- Create, find and cultivate new opportunities to drive additional revenue with the client through NPD services and analytic solutions
- Deliver revenue growth for the total account team
10
Responsibilities For Manager Client & Trust Account Resume
- Synthesize data, understand statistical modeling concepts and ensure client deliverables address client business needs with appropriate insights and recommendations
- Team leadership of cross practice teams within the organization
- Follow the sales cycle from opportunity to negotiation to the close of the sale
- Partner with cross-functional departments to ensure success for team and company
- Deliver revenue growth for assigned clients within the Foodservice practice area
- Demonstrate usage of consumer panel data to objectively partner with restaurant operators and manufacturers to help them grow their business and gain market share
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