Account / Project Manager Resume Sample
Delbert Moore
177 Kertzmann Springs,
San Francisco,
CA
+1 (555) 468 8347
Work Experience
Account Executive / Project Manager
03/2017
-
PRESENT
Chicago, IL
- Direct and lead a team of Account Project Managers responsible for managing the end to end leasing process for assigned customers within cycle time requirements and with the highest quality
- Responsible for driving top-line growth for amendment business for assigned account(s)
- Manage financial analysis and overall amendment budget for assigned accounts, keeping them within budget and on track to meet or exceed required revenue goals. Work closely with the Sales and Legal teams to develop tools and processes to effectively drive monetary performance
- Key operational interface between the customer and cross functional teams. Ensure project related action items are reviewed and addressed in a timely manner; take the lead to provide proactive updates to customers
- Proactively build and maintain strong customer relationships; maintain consistent communication and manage customer needs and expectations by ensuring project timelines are met
- Oversee the team’s productivity, deliverables, and cycle times
- Create, manage, and identify the need for national reports for assigned accounts/segments to identify trends and opportunities to improve performance. Share reports with management and internal and external customers
- Act as an escalation point for APMs who are navigating difficult scenarios by sharing knowledge, experience, problem-solving skills, and best practices to assist with delivering first-in-class customer service
Senior Account Project Manager
04/2012
-
10/2016
Dallas, TX
- Plan, budget, oversee, and document all aspects of assigned collocation projects
- Manage and forecast in salesforce.com a national amendment budget for lease execution and commenced revenue
- Train customers on systems, tools, and explanation of industry-related deliverables
- Facilitate meetings and conference calls with customers and/or internal stakeholders to report progress on project milestones and gather information needed to complete required deliverables
- Provide leadership and motivation to cross-functional partners throughout the project life cycle
- Ensure contractual obligations are satisfied throughout the collocation leasing process, including but not limited to rights of first refusal; FAA/FCC, environmental, and land lease compliance; and pre-existing user rights
- Maintain a thorough knowledge of customer master contracts, market-level agreements, and pricing guidelines so that customer agreement specifics, fees, and pricing estimates can be calculated and communicated to the customer
- Coordinate with other members of the project team including Business Analysts and Implementation Readiness Team
Project Manager / Account Executive
10/2005
-
11/2011
New York, NY
- Creating timelines and calendars (internal and client-facing) for campaign-related work streams
- Ensuring team members are properly briefed to accomplish all deliverables
- Trafficking deliverables as needed to ensure on-time delivery
- Project Management experience, ideally in a creative department or agency
- Proven working experience as an account supervisor in the branding / advertising industry
- Solid technical background, with understanding or hands-on experience in campaign / project management
- Able to manage multiple projects simultaneously, detail-oriented
- Develop appropriate planning documents including project plans, scope documents, SOW’s, charters, schedules, etc. Develops requirements to determine scope, effort, schedule, time frame, funding requirements, staffing requirements, allotment of available resources to various phases of the projects, and metrics
Education
DeVry University - San Diego Campus
2000 - 2004
Bachelor's Degree in Project Management
Professional Skills
- Strong leadership skills, the ability to set and stick to a schedule, analytical thinking, and an orientation toward getting things done
- Excellent computer skills utilizing MS Office
- Strong math and budgeting skills
- Excellent leadership, problem solving and conflict resolution skills
- Stellar organizational skills strong attention to detail and follow through along with flawless execution in management of client projects
- Strong analytical/strategic skills
- Have excellent written & oral communication skills
How to write Account / Project Manager Resume
Account / Project Manager role is responsible for software, budgeting, training, database, printing, security, analysis, design, research, digital.
To write great resume for account / project manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account / Project Manager Resume
The section contact information is important in your account / project manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account / Project Manager Resume
The section work experience is an essential part of your account / project manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account / project manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account / project manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account / Project Manager resume experience can include:
- Effectively and proactively communicates to client issues that can result in a scope change
- Skills in the development and management of Client SOW’s
- Effectively and diplomatically lead projects through an extended team that does not directly report into them
- Agency experience in client services or equivalent, with 360 project experience
- Multitasking profile. Being able to handle various projects at the same time and organize priorities
- Working integrally with all internal team members to facilitate the process of developing effective strategies and briefs that lead to great work on brief
Education on an Account / Project Manager Resume
Make sure to make education a priority on your account / project manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account / project manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account / Project Manager Resume
When listing skills on your account / project manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account / project manager skills:
- Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing
- Has solid integrated, modern marketing experience (creative, digital, advertising, etc.)
- Customer service and direct customer contact experience handling large high profile accounts from oil and gas customers with proven results
- Effectively presenting work from a delivery standpoint
- Experience forming strong client relationships at the lower-to-mid-levels
- Effectively communicate with clients, vendors, internal staff, management and executive staff
List of Typical Experience For an Account / Project Manager Resume
1
Experience For Account Executive / Project Manager Resume
- Has knowledge and understanding of key stakeholders. Establishes effective interpersonal and intergroup relationships involving a variety of persons and groups
- Demonstrated successful history of Project Management leadership including leading multiple simultaneous projects
- Has experience organizing and executing events
- Experience working with cross-functional teams, including creative, media, strategy, and analytics
- Project management experience in an utility industry
- Demonstrated ability to work with cross-functional teams and stakeholder groups to achieve results
2
Experience For Senior Account Project Manager Resume
- Evaluate creative work and provide consolidated feedback for revisions
- Demonstrated capability to get things done on budget and on time
- Strong internal relationships (particularly with creative team)
- Experience with Microsoft Office is necessary
- Invoicing, billing and financial reporting
- Managing client objectives, expectations and timelines and communicating changes/directions to internal team members
- Creating and managing detailed project plans
- Scheduling and meeting management
- Drafting conference reports and internal meeting notes/feedback
3
Experience For Account Project Manager Resume
- Drafting of SOWs and estimates (with help from Account Supervisor)
- Job opening and maintenance, including time tracking/moving and QVA reports
- Set up meetings, including the correct people, printing materials, and provide accurate agendas and precise, actionable meeting notes
- Facilitates expectations and ensures clear understanding of cross-functional and team member roles & responsibility relating to the program
- Manage day to day operations including finance, talent residuals, and creative trafficking
- Responsible for coordinating and ensuring clear documentation of campaign briefs and client playbooks
- Understand the digital marketing landscape, our core product offering as well as Mindstream product differentiators
- Facilitate merchandising planning and communications for the Twin Cities Co-Op
- Stewardship and other reporting – 15%
4
Experience For Project Manager / Account Executive Resume
- Documented, rigorous scope tracking and scope creep identification. Manages finances
- Serves as an on-going resource for account process issues and questions
- Adaptive and responsive to changing business and client needs. Maintains a sense of urgency to drive toward resolution
- Assist clients and Account Managers to execute long term strategies in which Mindstream can continue to maximize revenue generating opportunities
- Maintain knowledge and understanding of all account procedures and client specific programs
- Maintain current and accurate record of client-s advertising program
5
Experience For National Account Project Manager Resume
- Adept at multi-tasking and work well under pressure
- Proficient in using MS Office software/Autocad/..
- Comfortable in a corss-functional/reporting environment
- Team resourcing and management
- Support other groups as needs arise
- Develop project schedules and team work plans for all assigned clients, including coordination of project requirements/ components and routing type as well as implementation of marketing direction
- Analyze team workloads in terms of project quantity, complexity and deliverable due dates to predict and troubleshoot resource needs
- Protects confidential information and proprietary processes. Handles materials and company equipment in a responsible and efficient manner
- Communicates effectively with clients. Effectively addresses issues. Serves as a Feedback conduit. Establishes positive and effective relationships with clients
6
Experience For Asset & Wealth Management Chief Data Office Client & Account Project Manager Resume
- Partners with AM/PM team to isolate scope of updates and impacted materials in order to prioritize the delivery of projects in a fast-paced, dynamic environment
- On point for managing the organization and tracking of a high volume of work; identifying and mitigating areas of concern; and working with various partners to resolve
- Experience simultaneously managing diverse types of projects, including: digital, print, translations, and video production
- In an advertising agency environment required as well as Biotech/Pharma industry related experience
- Partners with PM and creative team to ensure all projects are updated per predefined CCoE processes
- Partners with AM team to ensure all materials are submitted into the PRC/MLR review cycle. Communicates changes incumbent to the process. Manages and tracks PRC/MLR feedback, approval, and proofreading review of pieces to ensure requested changes have been made prior to final submission
- Represent the agency and the team in the best light in front of clients. Demonstrate passion and excitement about all tasks whether grand or on the small scale
- Partners with AM and PM teams to manage final release of all materials into production
- Maintains project status and reports out to team on daily basis. Sets daily priorities and project planning with CCoE team members. Gathers information necessary to manage projects in an efficient manner
7
Experience For Project Manager / Account Manager Resume
- Weekly Operational Follow Up / Three Day Down Car Report – 30%
- Weekly Invoice Dispute calls / resolution activity – 30%
- Compliance Resolution (1x/week call to Field Offices) – 15%
- Special Projects / Requests as needed – 10%
- Daily client engagement via email / phone (internal / external customer)
8
Experience For IT Account / Project Manager Resume
- Builds expertise on a brand’s competitive landscape and product differentiators
- Issues change orders, with oversight
- Monitors critical project hand-offs
- Initiates, presents, and drives to completion value-added projects (participation dependent on level of complexity)
- Understands the implications of business strategy on project decisions
- Responsible for weekly/monthly project status reports
- Participates in client Shoots
- Understands client's competitive landscape
9
Experience For Key Account Project Manager Resume
- Maintain weekly internal and client status reports
- Lead meetings with teams to ensure that the work is aligned with the client brief and all project requirements are adhered to
- Accountable for successful implementation of print and digital marcom
- Communicate regularly with clients and maintain written client agreements
- Manage costs throughout the project to ensure the job meets budget
- Collaborative; Ability to build rapport with clients and internal team members
- Self-starter with energy, ambition and drive to succeed
- Basic analyses and presentation of client’s business results and competitive landscapes to clients and agency team members
10
Experience For Project Manager, Client Account Management Resume
- Manages scope, schedule and quality of account requirements
- Leads execution of seasonal refreshes/new launches, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
- Documents operational approach, activities, schedule, workflow and plan for programs
- Addresses inter-dependencies across programs
- Identifies and manages issue resolution and risk mitigation
List of Typical Skills For an Account / Project Manager Resume
1
Skills For Account Executive / Project Manager Resume
- Proven ability to prioritize, develop, track, monitor, report and oversee multiple plans and performance measures
- Effectively present information to clients and internal staff
- Confirms the account objectives are executed effectively
- Effectively monitor the client-s programs and communicate issues or successes with your management team and client
- Developing and maintaining high levels of team effectiveness (trust, communication, collaboration, productivity, diversity, engagement)
- Experience collecting, storing, accessing, and analyzing text/drawings/project charters... and other data from a variety of sources
- Related, client facing industry experience managing “the making” or delivery of great work
- Experience tracking and ensuring implementation of lessons learned on a firm-wide basis
2
Skills For Senior Account Project Manager Resume
- Industry experience managing “the making” or delivery of great work
- Experience in utility engineering, sales and/or marketing
- Experience in managing projects, in particular running scientific projects
- Develop and build strong productive working relationships with clients
3
Skills For Account Project Manager Resume
- Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies applicable to project management
- Good knowledge of specific Yesco products and procedures being learned on the job in any Yesco departments, the more exposure to each YESCO companies
- Results oriented: proven track record in delivering result
- Previous experience in a sales environment or handling client objections nice to have
- Focus on retention of clients through relationships and strong client service as well as the support in resolving client complaints or issues
4
Skills For Project Manager / Account Executive Resume
- Ideally, several different account experiences delivering programs in at least 3 different capabilities (B2C, B2B, retail, CPG, digital, tech, etc.)
- Client facing experience
- Effective in dealing directly with clients, operational teams, and commercial colleagues, globally
- Strong presence and confidence level
- Natural & effective collaborator
- Act as POC for asset exchange between CCoE and external agencies. Maintains review/approval of assets prior to project initiation
- Understanding & respecting every department’s role in delivering great work & building relationships
5
Skills For National Account Project Manager Resume
- Understanding staffing and scoping requirements
- Owning the client budget and working with the Program Director to manage costs and deliverables as well as staffing resources
- Working integrally with all internal team members to facilitate the process of developing great work
- Recognizing scope changes and elevating to Program Managers
- Managing multiple smaller projects and supporting more senior PM’s on larger projects
- Working alongside planning and account management leaders to produce simple creative briefs
6
Skills For Asset & Wealth Management Chief Data Office Client & Account Project Manager Resume
- Understanding & respecting every department’s role within Ogilvy
- Managing multiple smaller projects and supporting more senior PM's on larger projects
- Influencing the efficiency and quality of work and advocating for the agency/client relationship
- Mobilizing and driving the integrated team towards forward progress, action and results
- Owning project management/workflow system data entry and reporting
- Identifying potential project risks and developing contingency plans
7
Skills For Project Manager / Account Manager Resume
- Serving as a mentor/coach and/or direct manager to more junior team members and supporting the development of these team members
- Establishing relationships with junior clients
- Being the day-to-day project contact with lower level clients, creative teams and other agency partners
- Developing commercial abilities & business & financial acumen
- Work independently and hold client teams accountable in achieving results, servicing and supporting internal and external clients
- Basic understanding of staffing and scoping requirements
- Write business correspondence using correct grammar, spelling and word usage
- Focus efforts on discovering and meeting customers- stated and unstated needs and expectations
8
Skills For IT Account / Project Manager Resume
- Uccessful history of Project Management leadership including leading multiple simultaneous projects
- Participate in forecasting meetings and contribute expertise related to scheduling and project requirements
- Take responsibility for scheduling meetings and coordinating presentations
- Coordinate with Media Planning and Marketing to develop client strategy and goals
- Manage the technical side of the customer projects from beginning to end, by working with internal business partners and external vendors
9
Skills For Key Account Project Manager Resume
- Proofs and provides accurate post project reporting to clients according to established schedule
- Review reporting with customer in order to provide a clear explanation of the data and ensure understanding
- Crystal report writing, SQL, Access
- Work performed in an environment with correctable conditions such as lighting and room temperature
- An understanding of the dynamics and workings of the agency’s process as it relates to the client’s business
- General working knowledge of MS Office Suite, Microsoft Project, Google Mail and other communication applications
- Attend continuing education courses either within YESCO or externally, as approved by HR and management
- Understands and applies conventional approaches and options to solving problems
- Exercises judgment in using defined procedures, in order to determine appropriate course of action
10
Skills For Project Manager, Client Account Management Resume
- Provide input on resource planning and policy development
- Customer contact primarily involves the exchange of information and answering questions. Interacts with peers and internal support personnel to coordinate work
- Build detailed schedules coordinating various resources
- Has a thorough understanding of the client’s business and industry
- Build client relationships based on trust and mutual understanding
- Ensure project runs smoothly and efficiently while following all processes and necessary approvals
- Assistance with project management/workflow system data entry and reporting
- Assist with training team members on account requirements and one-off processes associated with specific programs
List of Typical Responsibilities For an Account / Project Manager Resume
1
Responsibilities For Account Executive / Project Manager Resume
- Demonstrated ability to independently mitigate risks proactively and resolve issues; and escalate when appropriate
- Demonstrated ability to nurture cross-functional and external relationships
- Assist in developing simple creative briefs
- Communicates appropriately within the account team and between stakeholders
- Acts as intermediary between client and operational support team
- Facilitates process for program change requests (scope, schedule, resources)
2
Responsibilities For Senior Account Project Manager Resume
- Confirms the appropriate tools and resources are utilized for desired results
- Contribute to the strategic vision for account evolution and growth in partnership with the National Account Manager
- Process oriented mindset with experience in continuous improvement Experience leading complex projects with multiple stakeholders or some project management experience
- Determine root-causes of performance within processes
- Customer centric: understand and utilize the Voice of Customer
- Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
3
Responsibilities For Account Project Manager Resume
- Available for moderate travel
- Develop accurate estimates and timelines by engaging appropriate discipline leads and asking detailed questions of clients to gain clarity around deliverables
- Assist in campaign measurement and analytics
- Write simple POV’s with supervision
- Build expertise on competitive landscape and product differentiators
- Develop key creative, production, and strategy internal Ogilvy relationships
- Coordinate with other agency stakeholders
4
Responsibilities For Project Manager / Account Executive Resume
- Know when to escalate potential problems to Account Supervisor
- Responsible for weekly project status reports, both Client and Internal
- Proficient in Excel, Powerpoint, and Keynote
- Maintain a close relationship with assigned accounts and ensure customer satisfaction through regular and consistent proactive communication
- Assist and participate in the development of client presentations, proposals, and annual reviews
- Assist in preparation for annual client reviews
- Interact with other key personnel, as applicable, on all concerns, issues, and overall account status
- Work closely with Agencies/third parties and oversee vendor relations
- Adopt new technology as appropriate
5
Responsibilities For National Account Project Manager Resume
- Attain the highest level of client service by making a considerable effort to meet the client-s stated needs as well as anticipate and take steps to address needs not directly stated
- Proactively interact with clients both via telephone and in person; establish rapport
- Review of insights and analysis provided by product specialists to ensure they appropriately address status of campaign
- Analyze trends and quantitative data to recommend campaign changes and updates to clients and Account Managers
- Coordinate with Operations to ensure accurate implementation
6
Responsibilities For Asset & Wealth Management Chief Data Office Client & Account Project Manager Resume
- Extensive internal and client collaboration to document the gained agreement on strategic direction of client through playbooks
- Documentation to ensure clarity of execution responsibility on client deliverables
- Scope projects, prepare and hand-off localization packages including source files, reference materials, and Translation Memories. Recommend efficient workflows for projects. Technical layout drawings, accurate scope definition, and build the whole project documentation needed
- Develops project plans and workflows
- Design an accurate taylor-made solution for every customer from the original Nozomi product
- Define the accurate deliveries for completeness and production integrity
- Work with internal business partners to build project memories, glossaries and style guides
- Familiar with localization processes
7
Responsibilities For Project Manager / Account Manager Resume
- Do repeated tasks efficiently & accurately
- Have a "can do" attitude & personality
- Dependable and a self-starter
- Team-player, positive attitude and flexible
- Demonstrated experience with process and system improvement initiatives, including highlighting where opportunities exist as well as implementing the improvement
- The key day-to-day project contact with lower to mid-level clients, creative teams and other agency partners
- Accountability and calm, confident presence
- Development and management of project estimates and timelines
8
Responsibilities For IT Account / Project Manager Resume
- Internal and client status doc updates
- Analysis of competitive and news/trends in the category
- Support the Account Supervisor and Account Director on any additional needs
- Facilitate requests from other functional groups and follow up to ensure timely deliverables (i.e., engineering services, purchase orders requests, site walks and field operations’ deliverables)
- Manages key projects in support of existing and future business opportunities. This can include standing quality meetings, CIP projects, task force projects, RFQ’s, customer complaint resolution, and working with marketing and R&D in support of new business opportunities
- Builds and maintains professional relationships with key customer contacts, including but not limited to Engineering, Engineering Management, Procurement, and Quality Assurance personnel
9
Responsibilities For Key Account Project Manager Resume
- Prepares internal reports and communications to the customer, customer activity reports, periodic activity reports, and assists with sample orders, presentations, quality/issue resolution, spec/quality document review, and works with appropriate internal groups in support of the customer
- Help to manage all phases of product evaluations/qualifications from the initial technical presentation through production ramp
- Strong report writing skills and the ability to synthesize work products into executive summaries and/or briefs and reports, as well as process analysis, mapping & improvement experience
- Project management/planning/scheduling experience or 6 months Royall experience, including demonstrated knowledge and application of project management practices, tools and technologies
- Proactively identify risks, resolve issues, and remove impediments that jeopardize success of the deliverables
- Build relationships and collaborate/influence others for the achievement of project success
- Delivery of at least 2 programs from 2 different capabilities or disciplines
- Demonstrable passion for all aspects of the agency’s business
10
Responsibilities For Project Manager, Client Account Management Resume
- Dependable and trusted team member
- Accountability and organization excellence
- Read, analyze and interpret instructions, data and reports
- Calculate figures and amounts such as discounts, interest, commission, proportions and percentages
- Receive strategic direction from a member of management and execute a plan
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