Agency Manager Resume Sample
Marian Veum
31407 Paige Plains,
Phoenix,
AZ
+1 (555) 159 4580
Work Experience
Agency Manager
01/2016
-
PRESENT
Houston, TX
- Ensure the Customer Experience Standards set by GLI are met
- Ensures that the locations footprint fits the current day needs for a quality customer experience and is right sized to the current day sales
- Follow up and takes action on customer concerns in a timely manner
- Train agents on customer experience standards, Greyhound processes and procedures
- Financial monitoring and collection of funds owed to Greyhound
- Act as corporate representative with governmental bodies within geographical areas of responsibility
- Establish facility presentation, hours of service and safety standards
- Install new computers, equipment and provide training on new applications as needed
- Ensure field communication/changes to the corporate office & local management occur in a timely manner
State Agency Manager
10/2010
-
07/2015
Phoenix, AZ
- Budgetary development and responsibility
- Perform regular driver compliance checks
- Represent the company in local small claims disputes
- Coordinate services provided at terminal by vendors and contractors
- Lead multicultural agency relationship and ensure their contributions and work products for the brand campaign are delivered on-time, within budget and in accordance with all contracts and brand standards
- Partner with cross-functional teams offline and online, and assist in developing a campaign execution plan with defined goals, key stakeholders and timeline for each of the assigned key marketing campaigns
- Lead development of spending and budget recommendations on multicultural campaigns
- Manage detailed project plans and execute work based on agreed upon timelines
Independent Agency Manager
08/2005
-
05/2010
Boston, MA
- Manage the budget and planning process for all brand campaigns
- Lead coordination of review and approval of all campaign materials including sponsors, Legal, and other key stakeholders
- Ensure all finished materials meet the project objectives, and are produced without errors, consistent with established brand guidelines, incorporate industry best practices
- Facilitating coordination between other welfare divisions and church departments
- Overseeing employee relations including recruitment, onboarding, supervision and evaluation
- Providing interns with a foundational robust quality professional experience
- Provide the highest quality of direct clinical care with minimal supervision
Education
Southwest Minnesota State University
2000 - 2004
Bachelor's Degree in Marketing
Professional Skills
- Display effective organisation skills in order to manage competing priorities
- Demonstrate advanced clinical skills and receptiveness to feedback
- Develop and demonstrate effective management and motivational skills
- Proven track record delivering strong financial results in terms of revenue and growth, finding solutions against or around difficulties and barriers
- Effective negotiating skills to secure both internal and external resources and deal with external service providers
- Graduate with 2-4 years of team leading experience. Experience in handling outsourced vendors would be an added advantage
- Be a good personality, strong business acumen, business analytical skill and problem solving
How to write Agency Manager Resume
Agency Manager role is responsible for analytical, insurance, reporting, securities, retail, training, integration, database, marketing, procurement.
To write great resume for agency manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Agency Manager Resume
The section contact information is important in your agency manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Agency Manager Resume
The section work experience is an essential part of your agency manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous agency manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular agency manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Agency Manager resume experience can include:
- Relationships with top marketing decision makers at traditional companies and agencies or the skills and gravitas to engage with advertisers on board level
- The team has the required level of customer services training and manages all communication with internal and external clients professionally and effectively
- Possesses interpersonal skills which create a positive working environment
- Teach others, share skills and objectives
- Communicate effectively one-on-one and in group sessions
- Develop the skills necessary to successfully manage a large agency and be considered for an Agency Manager position at a future date
Education on an Agency Manager Resume
Make sure to make education a priority on your agency manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your agency manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Agency Manager Resume
When listing skills on your agency manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical agency manager skills:
- Demonstrated analytical skills. Emerging ability to understand key business drivers and strategy
- Sales or related experience and at least 2 years of management experience
- Incumbent need to have 4+ years of prior collections experience with at least 2-3 years in Collections of Banking Products / Cards
- Be able to communicate effectively and capable to do a public speaking
- Work independently with minimal supervision and work effectively under pressure and short time lines
- Experience negotiating agency contracts, building scopes and staffing plans
List of Typical Experience For an Agency Manager Resume
1
Experience For State Agency Manager Resume
- Experience working in marketing/ media
- Experience as SME in Multicultural Marketing and or campaign management targeting multicultural consumers
- Experience on sales
- Identify, evaluate and generate effective solution to problem in the market
- Strong background in advanced uses of life insurance
- Identify and secure resources required by the department and ensure effective utilisation
- Monitoring agency & FOS level productivity and constantly improving their performance by regular training, feedback sessions with the team
2
Experience For Transfer Agency Manager Resume
- Driving agency performance against Goals & ensuring regular review and feedback sessions
- Ensuring business objectives on all the parameters i.e.OP targets, Compliance (FM scores and HRD, SLA adherence etc) are met
- Opening of new markets within the bank network in conjunction with bank sales channels
- Willing to work in a sales driven environment with entrepreneurship and self motivated character
- Recruiting and selection of Agents
- Be a thought-leader internally and externally for marketing transformation by publishing and public speaking
3
Experience For Independent Agency Manager Resume
- Comfort in working up and across the organization – working with executive staff within and across the organization
- Responsible for fiscal operations and resource management, including GHRIS, BAML and IAN
- Responsible for ATI, MSR, Annual service planning and year end evaluations, vehicle reports and physical facility related issues
- Timely sharing of performance and portfolio analysis with respective Regional Manager
- Documentation of key areas & storing relevant base data at GE system
- Express ideas in writing in a complete and thorough manner
- Interact with Agencies on all levels of the business utilizing consultant techniques
4
Experience For Bancassurance Agency Manager Resume
- External field agency management. Ensuring compliance and controls remain our core deliverables
- Track and monitor projects, burn rates and deliverables using detailed status reports and internal Perficient tools
- Develop training budgets, programmes as per needs identified
- Provide clinical supervision of others pursuing clinical licensure
- Passed some basic fundamental knowledge in Management, Marketing, Human Resource and Economic
5
Experience For Assistant Agency Manager Resume
- Provide the highest quality of consultation, and develop and maintain positive relationships with church leaders
- Evaluate and identify area needs, and develop community resources
- Responsible for own continued professional development and serve as mentor for other staff as invited
- Develop relationships with industry professionals and network with community resources as referral sources
- Monitoring agency & FOS level productivity, responsible for education, awareness and adherence to code of conduct and ensuring timely audit of vendor processes for respective agency through SVCL
- Ensure daily AGMS Upload of customer feedback
- Drive Portfolio Resolution by conversion of cheque pick-up's, resolution/Norm/Roll Back/Recovery on field portfolio according to targets allocated to multiple agencies for their respective location
- Experience with agency management and international marketing is required
6
Experience For Multicultural Agency Manager Resume
- Timely identification and reporting of Skips/Fraud/RTP/Non-Starters for portfolio segmentation
- Current employees cannot be on a PIP or have an active Final Written Warning
- Collections Officers core objective is to reduce flow rates, maximize opportunities to collect from delinquent accounts in a control & compliant environment
- Develop, optimize and execute customer plans in accordance with strategies and objectives of Colgate’s Customer Development organization
- Deliver on-going coaching & feedback to the Agency as well as deliver formal annual and mid performance reviews and serve as role model for Colgate’s Managing With Respect values
- Utilize Agency and Colgate Category Management resources/processes to positively impact the 5P’s and provide added-value to the customer
- Develop customer investment strategy, consistent with Retail Environment Strategy, Brand Strategy and Shopper Insights utilizing all tools and Colgate Business Planner’s established process
- Support the Manager of Service Delivery / Senior Service Delivery Manager’s with all required business changes and development as defined by the Client and ensure that essential costings for such changes are both accurate and timely
7
Experience For Partner Agency Manager Resume
- Manage performance on a regular basis, adjusting execution and guiding the team to ensure strong sustainable results
- Demonstrated success to develop successful, sustainable teams and revenues at scale in a high growth business environment
- Keep up to date with corporate and regulatory requirements
- Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations
- Visit agent and prospective agent’s offices at least quarterly
8
Experience For Agency Manager Flexi & Pickup Resume
- Within an assigned state, manages both a direct operation providing title and related services to maximize productivity and agency operation, securing and servicing agents and approved attorneys for the company
- The State Manager is accountable for the quality and competency of the services provided by both direct and indirect operations to develop and maintain business and promote a favorable Company image within the state
- Working closely with divisional teams to understand and communicate divisional rating agency positions and their impact on the Group’s consolidated position
- Work closely with the appropriate internal stakeholders to provide insights and reports on the Group’s rating position
- Undertaking analysis, benchmarking and reporting on QBE’s performance against rating agency non-financial criteria and proposes enhancements where necessary to ensure best outcome from rating reviews
- Earns the business partner’s respect and serves as a Trusted Advisor
- Operate as the point of contact for all matters specific to your team and their clients, including escalation and autonomous troubleshooting to resolve client issues
9
Experience For Rating Agency Manager Resume
- Lead by example and empower your team to successful consultative, strategic selling that continuously grows business with managed agencies in total and with their mid- and longtail client portfolio specifically. Identify the winning strategies and scale the insights across the team
- Identify trends to approach new business opportunities and develop plans to conquer new revenue sources in a structured and strategic way
- Provide business analytic strength to help create and drive initiatives that are critical to ongoing high growth, especially on scaling revenue with media agencies
- Report on the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesise feedback and adjust plans accordingly
- Establish financial and operating targets and ensure alignment with strategic plan. Plan and set quota targets for your team aiming to deliver high growth revenues
- Increase and maintain a broad network of top-level level agency relationships. Gather manager feedback to enhance our consultative quality tailored to the advertisers' success and the agencies' efficiency
10
Experience For Senior Agency Manager Resume
- Marketing, agency and sales experience
- Run education program: :--Support each agency’s educational path’s, specifically blueprint e-learning, spotlight and certification
- :--Work cross-functionally with Sales, Marketing and Product teams within Facebook. :Agency events: :--Support ‘big tent’ agency events across ANZ
- Represent Facebook in senior agency and market meetings
- Demonstrated people management/leadership experience and a passion for helping people develop and succeed. Strong team working skills, ability to adapt and embrace fast-paced, international work environment with a passion for making an impact. Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Experience working directly with traditional (above-the-line, below-the-line, or both) and new media agencies and/or advertisers (Agency media planning/buying experience preferable). Deep knowledge on how agencies work organizationally as well as financially in order to drive transformation smartly against barriers and obstacles
- Structure, negotiate, and maintain significant and complex strategic relationships (financial modelling and analysis, familiarity with advertising terms & conditions mandatory)
- Proven track record of reaching and exceeding high sales revenue goals
List of Typical Skills For an Agency Manager Resume
1
Skills For State Agency Manager Resume
- Develop a strong working relationship with the client whilst remaining aligned with Citi`s strategic objectives
- Good understanding of insurance processes
- Experience managing teams of 2-4 people (indirectly or directly)
- Ensure continuing effective agency operation by assisting the Agency Manager in the selection, training, development and motivation of a competent staff
- A valid driver’s license and satisfactory Motor Vehicle Records are required
2
Skills For Transfer Agency Manager Resume
- Work closely with the Branch and RMs to generate warm sales leads for the LGs, and follow up to ensure good sales traction is achieved
- A valid driver’s license and satisfactory Motor Vehicle Records required
- Prioritize varying demands, set deadlines, and multitask as needed
- Ensure Agency’s systematic post evaluation of 5P activities and develop detailed understanding of the effectiveness of different investment levers
- Excellent communicator, proactively shares key project and business result information with stakeholders, managers and Sr. leadership
- Good at using MS Office
- Successful career as COUNTRY Financial Representative resulting in All American Attainment or equivalent experience
- Executing SKIP tracing activity by partnering with bureau channels, tracking digital footprints of customers
3
Skills For Independent Agency Manager Resume
- Recruiting, training, coaching and developing sales team
- Developing new business and maximizing growth with existing business partners
- Driving daily sales, Coordinating sales agent activities i.e. meetings, training initiatives, etc
- Working knowledge of the use of digital in advertising and to support brand campaigns
- Managing External Field/Tele Calling Channel Partners engaged in collection activity of delinquent cards/personal loans portfolio
- Creating agency campaigns for customer appreciation and revenue generation, and Analyzing monthly financial statements
- Conducting regular and annual performance reviews on each team member in accordance with agreed business objectives/ targets
- Working knowledge of digital/print production
4
Skills For Bancassurance Agency Manager Resume
- Identifying cross and up sale opportunities and track performance
- Willing to work in Agencies in all phases of the Agency Development Process
- Reducing NCL by optimum utilization of risk mitigation opportunities
- Visiting critical high ticket accounts on field
- Executing sales strategies and sales processes to meet sales targets
- Achieving assigned sales quota in designated partner accounts
- Meeting assigned expectations for profitability
- Completing partner account plans that meet company standards
5
Skills For Assistant Agency Manager Resume
- Maintaining high partner satisfaction ratings that meet company standards
- Working in teams"
- Training and Development of Agents
- Meeting production standards established by management
- Working directly with our Agents to improve customer service and policy issuance
6
Skills For Multicultural Agency Manager Resume
- Monitoring compliance with Agent registration requirements
- Develop and fulfill 'whole area service plan', including coordinating travel to outlying areas and overnight as needed, evening, weekend and holiday work
- Manages staff, providing direction, setting goals, and ensuring that overall department goals are attained
- Help on Tele-calling help on TCS allocated account to achieving Overall region’s number
- Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures
- Augment existing flows telecalling efforts through field teleconnector efforts and increase Contact Reach
- Manages assigned staff, establishing individual goals and evaluating results
- Coordinate and facilitate internal and external design and/or engineering reviews, capturing detailed notes
- Technological understanding (tools – Microsoft Office, etc)
7
Skills For Partner Agency Manager Resume
- Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks
- Field activity by accompanying sales teams to presentations
- Identify product knowledge gaps through training needs analysis within sales teams and arrange and train / arrange with the partners to train
- Documentation of key areas & storing relevant base data at GE owned systems
- Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
8
Skills For Agency Manager Flexi & Pickup Resume
- Knowledge of cost centre/budget management
- Represent the TA in a competent, engaged and professional manner
- Ensures standardization and compliance with established standards, policies and procedures of Customer service and Account Management, regulations of applicable ANOW’s standard operating procedures. Establish monitoring systems for outsourcing functions. Recommends standard policies and procedures for providing routine service
- Responsible for leadership of new business implementations including existing transitions and future implementations. Includes independently managing all activities across operations, facilities, process. Establishing and leading Outsourcing governance to enable successful integration of new business including direct Client communication
- Contribute to the financial success of Farm Bureau by promoting and building multiline accounts as well as promoting profitable, quality productive growth within the assigned agency operations
- Provide stability and growth to the county and state organization by fostering positive relationships and assisting in attaining established Farm Bureau Federation membership goals
- Provide inspiration, information, knowledge and skills necessary to build the agency insurance and financial business by assisting the agency manager in conducting agency, regional, and company meetings
9
Skills For Rating Agency Manager Resume
- Meet the agency fair share portion of the corporate goals by developing and communicating agency market plans as well as assisting in the development of agent business plans
- Continue professional development by attending and completing educational courses pertinent to the position
- Lead a successful agency operation by assisting in the selection, training, and development of agency members and staff
- Represent the company at professional and industry meetings including schools, sponsored trips and other programs
- Conduct agency, regional and company meetings to drive sales growth
- Develop agency market plans as well as assist the development of agent business plans
10
Skills For Senior Agency Manager Resume
- Represent the company at various professional and industry meetings
- Contribute to the financial success of Farm Bureau by promoting and building multi line accounts. Provide stability and growth to the county and state organization by fostering positive relationships in the community
- Assist in attaining established Farm Bureau Federation membership goals
- FINRA Registered Representative and Principal; Series 6, 26 & 63 (or pass within first three mo)
- Leading and managing the planning of annual business targets/ objective with each team member and ensuring that they are achieved through a regular process of monitoring and evaluation of results
- Overall responsibility for daily sales tracking with management reports on daily pipelines of bancassurance officers and Sales Managers
- Manage renewals with sales teams to ensure 80% renewals target is met
- Responsible for the appropriate allocation of resources to approved field activations and ensuring that the agreed deliverables from the activations are achieved
List of Typical Responsibilities For an Agency Manager Resume
1
Responsibilities For State Agency Manager Resume
- Demonstrate ability to teach and train agents in multi-line selling concepts
- The team has a strong working knowledge of AML and related documentary requirements
- Relationships with top marketing decision makers at traditional agencies and companies across Italy. Ability to build new relationships easily
- Hands on mentality and working style
- Review daily production metrics of conventional collection channels- field and recovery telecalling
- Understand user behaviour and how technology works and the ability to explain each in ordinary terms
- Expect frequent business travel, also internationally
- Agency Partnership: :--Work with Agency Partners on C-level content
- :--Track and encourage agency’s to adopt optimal solutions
2
Responsibilities For Transfer Agency Manager Resume
- :--Help run bespoke agency programs
- :--Run agency ambassador program across ANZ
- :--Provide agency support and triage client challenges
- :--Co-ordinate and develop content development for agency events
- :--Agency office hours at core agency’s
- The team maintains a strong working knowledge of TA and Funds and is able to manage the responsibilities assigned to them directly with minimal engagement with other functional teams. This includes training the team on any changes to the operating model
- The manager and the team work collaboratively with other teams both inside and outside the Transfer Agency, including in offshore sites to provide a seamless, end to end delivery to the client, and to successfully achieve the strategic goals for the business
3
Responsibilities For Independent Agency Manager Resume
- Develops a business plan with approval of Up-country and Country Agency Manager. Then meets or exceeds all goals and implements all strategies
- Reports strategy, Action Plans, and results as required by the Up-country and Country Agency Managers
- Utilize and implement sale office best practices activities
- Monitors monthly all Agency Manager activity plans
- Plan and organize time to meet deadlines and accomplish goals
4
Responsibilities For Bancassurance Agency Manager Resume
- Work well with all Profit Centers
- Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Display knowledge of the various products marketed by COUNTRY
- Prospects and obtains new business
- Recruiting, training, coaching and developing sales team, Developing new business and maximizing growth with existing business partners, and Ensuring that opening & closings are being reported on a timely manner
- Create project SOW’s that include deliverables, schedule, and budget
5
Responsibilities For Assistant Agency Manager Resume
- Communicate issues and solutions to client and team. Keep client stakeholders informed of project progress through the life of the project
- Manage multiple client projects and relationships simultaneously
- Manage client expectations proactively
- Constantly strive to improve overall process and project delivery
- Work with our internal sales team to create proposals for new business efforts
- Lead and manage your department and take responsiblity for the achievement of specific department targets and objectives
- Handle and resolve complex operational and managerial problems
- Ensure that all policies and procedures are adhered to within the department
- Focus on development opportunities for your Senior Assoicates
6
Responsibilities For Multicultural Agency Manager Resume
- Ensure compliance on regulatory requirements
- Create an environment that is flexible and adaptable to change
- Communication Skills - Resourcefulness - Vendor Management - Planning and Organizing - Negotiation Skills - Computer skills with a strong knowledge of MS Office. - Initiative taking and willingness to stretch - Working in teams"
- To enable partner sales staff to promote and secure sales of CIGNA TTK’s products to their customers by providing real-time product, marketing and technical support before, after or during the sales
- Good organizational and analytical skills to track all appropriate operational measures and analyze operational performance results
7
Responsibilities For Partner Agency Manager Resume
- Client side experience beneficial (managing agency)
- Two or more years operations, sales, customer service and/or supervisory experience preferably in a vehicle rental or related industry
- Experience directing creative agencies
- Agency review experience (RFP building)
- Creative Production experience (traditional)
- Agency compensation modeling
- To maintain relations with the partner’s team and coach them to sell Cigna’s products. Resolve queries product and sales related queries
- Needs to have spent at least 3-5 years in the agency function of an insurance company ( life, general or health ). Experience of having built a successful territory from scratch would be an added advantage
- Selected geography’s require bi-lingual (French or Spanish) fluency
8
Responsibilities For Agency Manager Flexi & Pickup Resume
- General business knowledge to successfully oversee a local market agency location(s)
- Availability to work nights, weekends and holidays
- Hold and maintain current independent clinical license (LCSW, LMFT, LPC, or other clinical licensure)
- LDS Family Services Executive Council approval
- We are committed to be an equal opportunity employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”
9
Responsibilities For Rating Agency Manager Resume
- Resolve complex problems positively and professionally with array of agencies and clients
- Be able to use Microsoft Office and Microsoft Outlook
- Effectively manage relationships with agencies in order to strengthen the partnership. Drive regular client meetings at different levels in the advertisers organization
- Multicultural agency experience
- Aggressively grow revenue and track retention of agencies
- Obtain Approval of all sales related expenses
10
Responsibilities For Senior Agency Manager Resume
- Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
- Own budgets distribution with insurer partners and ensure they are met as agreed / ensure proper coordination with the designated insurance partner RM to jointly drive the LG team performance to achieve the budgets agreed with the partner
- Set up Bi-weekly business review meetings with Insurance partners to discuss budget achievement and product uptake
- Identify product needs and develop solutions in liaison with various insurer partners/Underwriters by sales teams
- Develop, implement and track sales incentive programmes
- Work with the Business Development Manager to ensure strategy deliverables are properly documented and monitored
- Report to the Business Development Manager on daily financials
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