Ambassador Resume Sample
Luciano Lockman
2341 Keagan Mission,
Detroit,
MI
+1 (555) 511 8953
Work Experience
Senior Guest Services Ambassador
03/2016
-
PRESENT
Dallas, TX
- Valid (state) driver’s license
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Be proficient in POS and MPOS systems including Search and Send, My Client, and More@ Macy’s tablet app
- Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own
- Providing superior slot service to all Eldorado guests through friendliness, approachability and recognition of guest needs
- Displaying professionalism during all guest interactions via a knowledgeable, efficient and pleasant demeanor
- Acting as a quick accurate informational source for guests by being well versed in the following
- Floor-wide promotions/events/concert functions
Ambassador
10/2011
-
12/2015
San Francisco, CA
- Schedule temp candidates for interviews across 4 rotations with appropriate Sponsor and Union Representative present
- Lead campus tours and welcome visitors to the campus
- Educate the community about opportunities at FRCC-BCC
- Assist in college marketing activities and recruiting efforts
- Participate in New Student Orientation/Open House and other college functions
- 5-15 hours/month (varies depending on time of year and scheduled events)
- Participation in New Student Orientation is mandatory
- Flexible schedule and small time commitment, yet opportunities for leadership development and campus involvement
Student Ambassador
06/2008
-
07/2011
Dallas, TX
- Club Eldorado program including earning points, complementary guidelines, freeplay redemption and location/function of kiosks
- Restaurants, Bars, Hotel and Retail outlets
- Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
- Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
- Implement a sales focus at the front desk and leverage all guest interactions as an opportunity to identify potential new business for the hotel and the brand. Ensure reservations are tracked to the correct company history and potential sales leads are entered in the ‘Leads On-line’ system for further handling by the Regional/Global Sales team
- In collaboration with the General Manager and/or Regional/Global Sales team, maintain relationships with the hotel’s top 3-5 accounts and become familiar with ‘backyard’ accounts in a 3-5 mile radius of the hotel
- Foster relationship with temp agency and give direction on all areas of first day logistics for temporary employee
- Maintains relationship with temp recruiters and focuses on outreach to candidates
Education
Marymount California University
2002 - 2007
Mba's Degree in Computer Science
Professional Skills
- Strong organizational skills, including attention to detail – Good communication skills (verbal and written)
- Superior communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required
- Demonstrates success managing reports, negotiation skills, presentation skills, and effectiveness to work cross-functional and independently
- Strong public speaking skills, writing skills, and professional, approachable demeanor
- Demonstrate strong communication (written and verbal) and interpersonal skills
- Demonstrate the interpersonal skills needed to deal effectively with colleagues and other business areas
- Strong organizational skills to function effectively with attention to detail while meeting deadlines
How to write Ambassador Resume
Ambassador role is responsible for customer, interpersonal, english, basic, organizational, reporting, training, negotiation, communications, media.
To write great resume for ambassador job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ambassador Resume
The section contact information is important in your ambassador resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ambassador Resume
The section work experience is an essential part of your ambassador resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ambassador responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ambassador position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ambassador resume experience can include:
- Strong critical thinking skills, particularly around problem-solving
- Proven training ability, persuasive selling skills, passion for wine and the high end drinks business, with respect to customers and consumers
- Excellent written and verbal communication skills (including an articulate phone voice)
- Excellent listening skills and able to accurately sense and respond to guests’ unspoken wants and needs
- Strong multitasking skills, and ability to remain focused on job responsibilities, even when other distractions are present
- Have great verbal and written skills, be outgoing, organized, creative and full of energy (and always exude good vibes)
Education on an Ambassador Resume
Make sure to make education a priority on your ambassador resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ambassador experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ambassador Resume
When listing skills on your ambassador resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ambassador skills:
- Excellent people skills, with the ability to interact effectively and professionally
- Good in Presentation skill, Negotiation skill, Communication skill
- Planning and organizing skills to efficiently identify critical activities and prioritize customer related tasks and projects
- Have excellent writing, analytical, and problem-solving skills
- Excellent interpersonal and communication skills with a positive working attitude
- Strong organizational skills and ability to complete multiple projects with overlapping deadlines
List of Typical Experience For an Ambassador Resume
1
Experience For Lobby Ambassador Resume
- Effective Communication & good organization skills
- Computer skills (experience with Health Touch and EPIC most desired, but not necessary)
- Good interpersonal and guest interaction skills
- Strong interpersonal skills and ability to communicate with students from diverse backgrounds
- Basic office skills (answering telephone, scheduling appointments, scanning, etc.)
- Quality writing & public speaking skills
- Ability to use creative problem-solving skills and assertiveness without being prompted
2
Experience For Student Ambassador Resume
- Proven abilities in vendor management and in establishing effective partnerships with external service providers to ensure quality service
- Strong customer service orientation with a demonstrated results in exceeding expectations
- Sound technical skills on diagnostic instrument handling
- Interact with park guests, satisfied and dissatisfied, using conflict resolution skills when necessary
- Analyse and innovate policies and processes to enhance the assignee experience and maximize the effectiveness of Amazon’s global mobility programs
- Great organizational skills and exceptional attention to detail
- Flex communication skills via the appropriate channel
3
Experience For Guest Services Ambassador Resume
- Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run effectively
- Communication and follow up skills
- Prepare and carry out a daily briefing for bell desk colleagues and ensure that effective shift handovers are being carried out by the Team Leaders
- Strong communication with other departments, Resort Sales, Concierge and Housekeeping
- Demonstrate initiative in promoting UM-Dearborn to future graduate students and their families
- Build positive, effective and on brand relationships with internal and external customers including VIPs and SPG elite members (G,P&V)
- Demonstrate compliance with corporate / customer requirements and operating procedures
- Excellent working knowledge of MS Office from the financial services industry
4
Experience For Guest Service Ambassador Resume
- Previous collections and recoveries and/or outcome testing experience would advantageous
- Social media marketing and digital design experience
- Previous outcome testing experience would advantageous
- Multi-task handling skill, can work under high pressure environment
- A passion for people and delivering excellent customer service
- Previous experience of using Opera Property Management System is advantageous
- Assist guests with wetsuit fitting and locker check out prior to interactions
- Ensure all arriving Select Guest are Expressed Check In prior to arrival time
5
Experience For Customer Ambassador Resume
- Provide positive service recovery to guests in real time for negative experience or celebrating special occasions
- Enhance experiences with Select Guest by offering personalized service, meet and greet, escort, in house calls, etc
- Perform room inspections to ensure that rooms/apartments are on brand prior to guests’ arrival
- Possess a valid driver's license and
- Look for ways to proactively assist the guest to ensure they have an enjoyable experience
- Partner with the Global Immigration Team to ensure a seamless and integrated employee experience
- Relevant global talent mobility or related HR business partner experience
6
Experience For Slot Ambassador Resume
- Complex program management or mobility related program experience
- Desire to assist others and provide excellent customer service as an individual and as part of a team
- Friendly, helpful attitude and strong ability to work with a team
- Maintain effective communication with all related departments to ensure a smooth service delivery
- Assist and interact with customers to create luxury experiences that positively impact both sales and service
- Select guests to complete park experience survey
- Previous experience in the same role or as Guest Relations in a large scale 5 star business international hotel
7
Experience For Hospitality Ambassador Resume
- Previous UAE experience is an advantage
- Good command of a 2nd language
- Support the Guest Services Manager and ensure every guest is greeted with enthusiasm, and has a memorable experience
- Provides overall excellent customer service to students and members of the community
- Ensure that hotel and branded apartment guests receive their amenities prior to arrival (except club and suites)
- Demonstrate features and benefits of merchandise/product in order to educate the ambassadors to help them promote sales
- Senior MR, at least 3 years experience in Medical representative
8
Experience For Welcome Ambassador Resume
- Medical representative has at least 3 years experience in PM field
- Good communication , territory management
- Maximising sales opportunities through upselling, cross-selling and achieving add-on sales
- Working with hotel sales teams, arrange small groups, meeting or social functions, and other in-hotel meeting and convention services
- Providing knowledge of the local area, including attractions, transportation systems, theatre, tourist sights, sporting activities, shops and restaurants
- Delivering the highest levels of event attendee care while consistently demonstrating a friendly and engaging attitude
9
Experience For Guest Ambassador Resume
- Demonstrating flexibility in satisfying attendee needs in a high volume, ever advancing environment
- Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate
- Visioning Area: understanding our Jabil Digital Journey
- Welcoming guests to our hotel through the service of sparkling wine and nonalcoholic welcome drinks
- Overseeing the presentation, set up and utilizing of the properties lawn games
- Maintaining & supporting the cleanliness and presentation of our Front of House areas
- Supporting and promoting the properties environmental initiatives
10
Experience For Senior Guest Services Ambassador Resume
- Working knowledge of general computer software, including the Microsoft Office suite
- Willing to take shift duty including weekend and public holidays
- Hosting and anticipating needs
- Planning and organizing for large events
- Understanding of Marriott policies and procedures
- During meal service, correctly checks meal tickets for any errors
- Solutioning Area: a showcase of Jabil Connected Solutions
- Creating wonderful first impression and fond farewell to our valued guests
List of Typical Skills For an Ambassador Resume
1
Skills For Lobby Ambassador Resume
- Good negotiation skills for liaising with our affiliations and guests
- Excellent customer service skills and up-selling techniques
- Excellent consulting, sales and interpersonal skills
- Effective communication skills needed to interact with for customer education and needs addressing
- Decision making skills to approach effective course of action and develop appropriate solutions
- Effective Customer management and relationship skills making customers and their needs a primary concern
- Excellent written and social media communication skills
- Have strong time management skills and be able to anticipate needs in each situation and take appropriate action quickly
2
Skills For Student Ambassador Resume
- Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions
- Excellent telephone communication skills. Fluency in English and preferably Dutch
- Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanour in all interactions
- Professional demeanor and excellent verbal written communication skills required
- Has good communication and follow up skills
- Learning new skills and processes quickly
- Working effectively with colleagues and other departments
- Basic office skills (entering data, printing reports, answering the phone, and making copies)
3
Skills For Guest Services Ambassador Resume
- Flex your leadership skills by promoting, organizing and facilitating on-campus events geared toward student success with Cengage’s learning products
- Advanced PC skills, including using a MS-Windows based operating system and related software
- Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …”
- Great problem-solving, grammar and spelling skills
- Consultative and solution selling and relationship building skills well regarded
- Ensure timely participation of the team to training programs (e-learning, soft skills, data collection…)
- Act as the leader of service for the hotel by enhancing experiences with Select Guest prior to arrival, during their stay, and after their departure
- Demonstrate strong quality scores within their existing role
- Multi-task handling skills and can work under high pressure environment
4
Skills For Guest Service Ambassador Resume
- Effectively incorporate coaching feedback
- Great problem solving skills (technology)
- Excellent experience working with a trusted news source
- Enjoy your fellow students, have strong social ties on campus and a good social media following
- Assists operations team with all operational policies and procedures and after sales servicing to ensure store operations run effectively
5
Skills For Customer Ambassador Resume
- Assists team with operational policies and procedures and after sales servicing to ensure store operations run effectively
- Take ownership of one specific building location to create experience consistency and build strong relationships to support the Salesforce Ohana
- Demonstrated effectiveness using Microsoft Office and Internet based applications
- Proven experience to analyse data from a variety of mediums including letters, calls and accounts etc
- Exceptional relationship building and people skills
6
Skills For Slot Ambassador Resume
- Proven experience in the presentation of documentation to senior stakeholders
- Communicate effectively one-on-one or with a group
- Communicate effectively, own and solve problems, act quickly and confidently
- Communicates effectively and build relationships across all levels of the organization
- Analyse and troubleshoot to solve the problem efficiently and effectively
- Enhance the customer experience with hospitality and store amenities to create personalized experiences
- Prior guest service experience required, preferably in hotels
7
Skills For Hospitality Ambassador Resume
- Effectively communicate with all hotel departments to ensure flawless service recovery
- Deal effectively with complaints and difficult customers
- Excellent knowledge of the drinks and non-drinks luxury goods sector
- Exceptional customer service skills.
- Proficient English and math skills
- Proven experience in a reception/administrative role
- Making Genuine Connections by providing engaging personalized service and experiences
8
Skills For Welcome Ambassador Resume
- Creating ”wow” experiences daily, bringing together creativity and passion as a “Heartist” (Heart+Artist)
- Understanding of the non-profit sector, or fundraising experience
- Serve as the main hotel contact with booking, redeeming, cancelling, and training the staff on local experiences
- Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers
- Experience identifying and resolving issues independently, completing initiatives even under unfamiliar or ambiguous circumstances
- Welcome customers by providing an engaging experience as they arrive the store
- Digitally Focused: Experience using Cengage’s learning tools (e.g. MindTap, Aplia, CNOW)
9
Skills For Guest Ambassador Resume
- Excellent working knowledge of MS Office and Collections systems
- The ability to control rooms’ reservations for lounge access and contact guests for curbside and pre-registering them to ensure smooth arrival experience
- Strong memory and/or organizational method for tracking customer preferences and names
- Demonstrates correct procedures for ordering patient meals on specialized meals
- Share information with future students about one’s own personal experience living on campus (i.e. in residence halls, as a transfer student, etc.) (10%)
10
Skills For Senior Guest Services Ambassador Resume
- Previous customer service or client facing experience
- Experience working in a fast-paced, technology-centered environment
- A valid BC driver’s license and safe driving record
- Good understanding of customer’s insight, customer’s need and propose appropriate approach
- Provide a luxury lifestyle experience for all Westfield Customers as they visit the shopping center or reach out via Digital Channels
- Good understanding of customer's insight, customer's need and proposse appropriate approach
- Familiarity with parking validation procedures
- Experience in Clienteling
- Oversee a variety of committee(s) dedicated to enhancing our team dynamic, morale, and guest experience
List of Typical Responsibilities For an Ambassador Resume
1
Responsibilities For Lobby Ambassador Resume
- Previous experience working a front line or guest facing position - requied
- Proven passion to live life of the luxury sector and bring our brands to life
- Demonstrated understanding and compliance with Quality Systems and processes
- Natural leadership qualities and the proven ability to work in a team setting
- Preference for experience in Cardiology/Othopedic areas in multi-national company
- Ensuring the overall appearance of the office is always impeccable including Meeting rooms -manage supplies
- Marketing Support: assist with branding and creative communication, support on campus events, contribute to PowerPoint presentation
2
Responsibilities For Student Ambassador Resume
- Answering questions and problem solving
- Alerting Facilities company to building issues
- Assisting admins, program managers or others with projects for the building’s business groups
- Booking same day, National and International couriers and reconciliation of monthly invoicing
- Supporting the AMB in the Nordics in following up the serology accounts
- Conducting daily preventive maintenance checks and reports and collaborates with the appropriate departments
- Registering visitors and vehicles
- Outgoing, energetic, and has the ability to energize large crowds of people
- Meeting rooms – manage supplies, keep tidy, and maintain fridge contents
3
Responsibilities For Guest Services Ambassador Resume
- Catering for meetings on request
- Working outside throughout shift
- Understanding of campus resources, firsthand
- Managing and improve customer relationships. Improve profitability of accounts
- Managing your own workflow to ensure quality and efficiency
- Working knowledge of Google Apps
- Willing to work overnight hours (11pm to 7am)
- Training of the teams & dispatch of the client lists to each SA for client outreach
- Working knowledge of basic computer systems and Casino systems
4
Responsibilities For Guest Service Ambassador Resume
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding MGM Resorts and property standards
- 3+ yrs. with Active Director Domains -- including configuring, troubleshooting and managing policies, Windows 7 & 10 operating systems
- Animate & motivate the team through weekly Clienteling morning brief, best practice sharing (internal & external), role plays, clienteling board updates
- Inform the public of the represented radio station’s on-air promotions and/or programming including our contesting
- Assist Marketing team with event(s) activation & set-up & tear-down that could include providing customer services during the event(s)
- Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
5
Responsibilities For Customer Ambassador Resume
- Monitor designated standing room only sections and wheelchair row seating sections during games
- Performs various clerical responsibilities such as data entry, process parking applications, citation handling, and filing
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items
- Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary
- Check restrooms frequently to make sure guests lines are moving and alerting the cleaning crew when necessary
- Position requires constant walking, standing and climbing stairs outdoors in various weather conditions
6
Responsibilities For Slot Ambassador Resume
- Able to speak freely and warmly, engaging clients and guests while efficiently checking them in that the Reception Desk or escorting them to their destination
- Flexible working hours (including weekend and public holiday working)
- Check restrooms frequently to ensure lines are moving and alerting cleaning when necessary
- Participates in organizing and executing the annual visual inventory
- Manage the OVE Rep, including oversight of the hand-selling process of cars throughout the market
- Anticipate the service required by ascertaining the mood and style of the customer; identify solutions before being asked
- Manage policy exceptions as appropriate, documenting and tracking exception costs
7
Responsibilities For Hospitality Ambassador Resume
- Improves serivces by obtaining and evaluating resident observations, opinions and criticisims
- Renewals assigned accounts (adhering to standard operating procedures)
- Process incoming correspondence including email, faxes and voicemails in a timely and consistent manner as per SLA’s
- Attend four-hour preseason training highlighting Chicago Fire service standards and employee recognition program
- Reserve/confirm meeting space, set-up training rooms to specs and sweep room upon completion of event
- Manage ordering and set-up of food and beverage (catering)
- Check AV equipment is functioning; assist instructors in connecting computer to AV
- Manage lines during rush hour by registering customers on mobile devices
- Answer questions regarding the building, neighborhood or Hudson Yards development
8
Responsibilities For Welcome Ambassador Resume
- Provide information about special events, contesting and promotions happening at the remote or live broadcast
- Some heavy lifting ie: moving and set up of tents is required
- Act as a conduit to the wider REWS team escalating and communicating any related items, requests that reach beyond the Lead GSA scope
- Inform internal customers (employees) on instructions for catering, meeting and event rooms and bookings and couriers
- Intermediate to advanced skiing and/or Snowboarding (winter only)
- Communicate new or amended procedures to the team during briefings in a timely manner, ensuring they have been understood
- Possibly fill in temporarily with a department to support staffing levels during peak or break times
9
Responsibilities For Guest Ambassador Resume
- Proactively engaging visitors and assessing needs
- Handle all guest and employee interactions with the highest level of hospitality and professionalism, ensuring we are always managing expectations
- Open, sort, and distribute incoming correspondence including mail, faxes and voicemails
- Process all outgoing UPS/FedEx shipping
- Expedite guests waiting in line for check in to the appropriate desk for attraction tickets, welcome gift and answering general questions
- Intermediate to advanced skiing and/or Snowboarding
- Assist with updating and maintaining various admissions databases, materials, and forms
10
Responsibilities For Senior Guest Services Ambassador Resume
- Proactively offering all guests entering the lobby assistance
- Manage stationery supplies and ordering – including toner for photocopiers and printers
- Manage mail – incoming and outgoing
- Top level graduate looking to to be involved in a world class Ambassador Marketing programme
- Assist customers in parking garages, surface lots, lobbies, lanes, and in the parking office; help direct traffic
- Create structured monthly meetings with quarterly reporting to key Sales and Marketing stakeholders
- Comfortable communicating regularly using a radio and maintain composure in stressful or emergency situations
- Successful record of building operational processes and procedures, driving program efficiency and high levels of customer satisfaction
- Comfort with public speaking and facilitating to medium-large groups of people
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