Analyst, Business Analysis Resume Sample
Odell Hayes
56884 Turcotte Wells,
San Francisco,
CA
+1 (555) 895 5714
Work Experience
Senior Analyst, Business Analysis
07/2015
-
PRESENT
Houston, TX
- Microsoft Project (working knowledge)
- Evaluate business requests to determine feasibility; work with Software Engineers to define alternatives and recommend optimal solutions. Prepare overall project plan; incorporating costs and tasks from the various components; ensuring a successful and timely project implementation
- Coordinate and assist in implementation of new or revised rules and policies
- Coordinate and document project/release level user acceptance testing
- Expert excel and power point user; experience with statistical computing software such as SAS, R, or SPSS
- Related work or academic experience focused on financial modeling, business analytics, business strategy, engineering, operations research, math and/or related fields
- Develop/maintain thorough understanding of global settlement processes
- Monitor settlement support mailbox ensuring proper generation of tickets and end to end management of customer inquiries
Analyst, Business Analysis
05/2011
-
03/2015
Detroit, MI
- Research and respond to inbound settlement inquiries
- Work with Settlement SMEs, development staff, and internal partners to resolve customer queries
- Achieve established SLAs
- Gathers input into measures representing the quality of business analysis work and suggests solutions to proactively improve analysis performance or make corrective action
- Develops business analysis work plan and directs team in managing activities, tasks, and deliverables
- Ensures business analysis processes are being followed and applied correctly and provides coaching as necessary
- Ensures appropriate stakeholders are engaged in elicitation
- Conducts elicitation activities to obtain needed information from stakeholders to form requirements
- Captures and documents elicitation findings from elicitation sessions
Insight FP&A Analyst, Business Analysis
06/2008
-
02/2011
Boston, MA
- Validates requirements with stakeholders
- Manages solution, scope and requirements including approvals, change management, and conflict resolution
- Manages requirement traceability from business case to implemented solution
- Identifies and maintains requirements for reuse
- Assesses impacts of changes to requirements and communicates as appropriate
- Prioritizes requirements based on business value, cost to deliver and time constraints
- Partners and communicates with stakeholders to ensure understanding of requirements
Education
University of Phoenix - Birmingham Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent analytical and problem solving with strong communication and interpersonal skills
- Good business writing skills and effective presentations skills
- Excellent analytic, strategic, number management skills, strong business mindset
- Excellent technical documenting skills particularly with using Microsoft Word, Excel, Visio and cloud based collaboration tools
- Strong organizational skills with an ability to embrace change
- Excellent written and verbal communication skills to support interaction with a variety of team members at different seniority levels
- Excellent communication skills / Bilingual (English / Spanish)
How to write Analyst, Business Analysis Resume
Analyst, Business Analysis role is responsible for microsoft, leadership, database, finance, training, procurement, auditing, security, trading, wireless.
To write great resume for analyst, business analysis job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Business Analysis Resume
The section contact information is important in your analyst, business analysis resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Business Analysis Resume
The section work experience is an essential part of your analyst, business analysis resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, business analysis responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, business analysis position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Business Analysis resume experience can include:
- Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints
- Exceptionally strong communication skills, and the ability to easily communicate complex findings
- Able to work effectively in a team environment, building rapport and relationships to develop a basic level of organizational savvy
- Collaborates with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements
- Experience in research data mining and modeling tools and techniques including SQL, SAS, and Excel is required
- A proactive approach to learning on the job as well as to completing formal tuition to develop your skill set
Education on an Analyst, Business Analysis Resume
Make sure to make education a priority on your analyst, business analysis resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, business analysis experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Business Analysis Resume
When listing skills on your analyst, business analysis resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, business analysis skills:
- Proven experience working with software engineering teams, preferably in an agile environment, to collaboratively deliver working software
- Proven ability to liaise with business subject matters in gathering of business requirements, including direct experience with back office operations
- Experience in financial analysis/reporting and complex analytical/problem solving experience
- 2-4 yrs experience in financial analysis/reporting and complex analytical/problem solving experience
- Effectively manage multiple activities of varying complexity in a sophisticated matrix management organization under time constraints
- Proficient active listening skills
List of Typical Experience For an Analyst, Business Analysis Resume
1
Experience For Senior Analyst, Business Analysis Resume
- Related work experience focused on business analytics, statistical modeling, financial modeling, business strategy, and/or related fields
- Validates requirements to ensure the delivery of business and stakeholder needs
- Experience in the financial services industry, preferably in the insurance industry
- Previous experience in a business relationship management role
- Work with customers and business analysis teams to gather, analyze, prioritize and document customer requirements
2
Experience For Senior Analyst Business Analysis Resume
- Participates in defining, estimating effort, communicating, and securing agreement on plan of business analysis activities and artifacts
- Represent one or more Back Office organizations on projects, working closely with and knowing when to involve the business SMEs
- Assists in performing and communicating forms and communicates results of stakeholder analysis
- Participates in Identifying and communicating risks and issues as well as possible solutions
- Verifies requirements by ensuring that models meet quality to guide further work
- Responsible for end to end relationship management with all business analysis work being done with the business partner
- Analyze data to identify sales trend and key drivers, including promotion lift analysis and post-mortems
- Discovery and design of new reports; ad hoc reporting as needed
3
Experience For IT Analyst, Business Analysis Resume
- Detail oriented and insightful approach to data analysis, and reporting
- Work closely with analysts from other areas, developers and requesters identifying data and functional requirements in the design of new/enhanced systems
- Assist senior resources during the business analysis effort on large sized projects
- Play a leadership role in business problem solving
- Provide mentoring and feedback for junior Business Analysts
- Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery
- Perform scenario and sensitivity analysis to enhance decision making across a range of options
4
Experience For Insight FP&A Analyst, Business Analysis Resume
- Measure key performance indicators and benchmarking results
- Build and maintain a customer-level model capable of delivering full vertical and horizontal cash flow estimates and discounted lifetime valuations
- Provide custom valuation estimates to business owners to support business cases, improving investment efficacy and ROI
- Assists in collaborating with stakeholders to identify, evaluate, and manage changes to project scope and requirements
- Participates in helping to ensure that the solution design satisfies project objectives and business requirements
5
Experience For Analyst Business Analysis & MIS Resume
- Willingness to learn common elicitation, facilitation, and modeling techniques
- Organizes, prepares and presents requirement documentation provided by stakeholders
- In a Business Analysis role
- Consult with Business Owners on new projects to understand the business drivers for specific initiative
- Provide business knowledge and technical support for business requirements development
- Document and coordinate changes and enhancements of products and services. Prepare and/or present documentation of business/technical presentations
- Perform similar responsibilities across other initiatives as needed
- Think both tactically and strategically as well as act in a consultative capacity to multiple stakeholders across the organization
6
Experience For Lead Analyst Business Analysis Resume
- Establish and maintain communication channels with leadership, key team members, and key internal stakeholders for data gathering/ analysis and to support requirements
- Extract and analyze data from multiple sources including data extraction from ERP systems, analysis, modeling tool input and output analysis/reporting
- Produce vendor/category benefits tracking and compliance reporting reports. Work with Finance and other relevant business stakeholders to obtain the necessary spend data in order to produce the reports
- Provide insight on vendor/category spend and savings opportunities based on experience working with other sourcing teams
- Support other special procurement activities and analyses as needed by senior management
- Transfer functional requirements to development and test teams
- Work with and learn from senior analysts
- Collaborate with peers to ensure highest quality standards and establish best practices
7
Experience For Lead IT Analyst Business Analysis Resume
- Continuously learn and improve individual and team work practices and quality
- Business revenue reviews (ROA, RoTCe, etc.)
- GCB rate sensitivity analysis by business
- Support with presentations for Monthly revisions with GCB Business Head
- Support with presentations for Business review and analysis
- Follow standardization and Best Practice decks per Business
- Liaise between the business and Commercial teams, eliciting and translating internal customer needs into objectives, identifying possible solutions, and defining project requirements
8
Experience For CTI Transformation Analyst Business Analysis Resume
- Enable effective decision making by retrieving and analyzing data from multiple sources and delivering back to leadership in a digestible format
- Responsible, able to work independently, meet tight deadlines, mature, business sense and good time management
- Recommend high impact solutions through identification of process and system improvement opportunities by monitoring data trends
- Sensitive to numbers and attention to details
- Immediate available is a definite advantage
- Utilize analytical and modeling capability to perform scenario and sensitivity analysis to enhance decision making across a range of options and present findings
9
Experience For Analyst, Business Analysis Resume
- Partner with team leadership and Device and Procurement on new handset launches and other device lifecycle products
- Operational support for business areas within Investment Finance operations which focus on servicing Private Investments, Investment Partnerships and Real Assets business lines
- Work autonomously on small to medium sized projects including: planning, requirements management, elicitation and analysis
- Elicit and document business, functional as well as non-functional requirements; translate ambiguous, complex business problems into clear, measurable requirements
- Drive innovative technology solutions aligned with CVS Health's business strategies
- Create, Apply and Share Knowledge
- Responsible for the success of the Requirements Definition Process for assigned work with general supervision
- Elicit requirements, develop BRD’s, consult/analyze and deliver on complex projects
- Measures and tracks quality of business analysis work
10
Experience For Senior Analyst, Business Analysis Resume
- Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities. Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives
- Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need
- Assist in the development and writing of business requirements, create user acceptance testing (UAT) scripts, develop and execute UAT plan, and ensure proper organizational readiness within stated time frames
- Strong advocacy for assigned work stream needs
- Join in-flight project teams - assessing impact to Back Office work streams and quickly assimilate the project knowledge and design direction
- Facilitate requirement sessions, provide requirements, provide guidance on creating appropriate requirements, and provide appropriate success criteria
- Communicate regularly to business partners about the impacts of upcoming changes and project deadlines
List of Typical Skills For an Analyst, Business Analysis Resume
1
Skills For Senior Analyst, Business Analysis Resume
- Excellent written & verbal communication skills required – with the ability to effectively communicate & develop strong relationships
- Solid organizational skills, including prioritization and time management
- Strong problem solving skills with the ability to collaborate with multi-disciplinary teams
- Solid technical skills combined with sound business acumen and keen financial and analytic ability
- Proficient computer skills, including Microsoft Office (i.e., Excel, Word)
2
Skills For Senior Analyst Business Analysis Resume
- Intermediate (e.g. vlookup)/Advanced Excel skills (e.g. Write/edit VBA)
- High results oriented, self driven, leadership skills
- Experience in a Business Analysis and/or Reporting Analysis role
- Investran and Wall Street Office experience is an asset
- Experience in a related role(s) within the investment industry
- Participate in the development of RFIs, RFPs.Conduct prioritization
3
Skills For IT Analyst, Business Analysis Resume
- Create implementation approach categorized in logical sections based on criticality and priority
- Experience in implementation of COTS solution.Support PM and Project team
- Desire to lead cross functional projects and proven track record of being able to influence others / teams
- Experience in a Business Analysis and/or Reporting Analysis role
- Experience working in a BA role within a technology organization
4
Skills For Insight FP&A Analyst, Business Analysis Resume
- Experience working for a digital agency or consultancy
- Experience working on large complex projects with multiple teams, timelines and dependencies required
- Experience working with remote teams in different time zones required
- Experience working as a Business Analyst (or similar role)
- Experience working on technology based projects
- Experience in Digital Analytics or analysis of complex data sets
5
Skills For Analyst Business Analysis & MIS Resume
- Switch between multiple priorities and to function in fast paced environment
- Intermediate experience with SQL (MS SQL Server, Teradata)
- Self starter with good leadership abilities
- Exhibit good knowledge of Microsoft Office, Excel and other applications
- Strong understanding of software methodologies (i.e. functionality & limitations)
- Experience in interpreting data flow and system architecture diagrams
- Experience in reporting and / or analytics as an analyst or developer
- Bring alternative perspectives and influence consensus among stakeholders
6
Skills For Lead Analyst Business Analysis Resume
- Participates in requirements gathering sessions, producing basic documentation, typically under the guidance of a more senior business analyst
- Develop, execute and organize change management strategy for all PDx work with the PDx Planning Leader
- Create multimedia communications supporting PDx projects
- Create and execute cadence of written communications internal to PDx team including global All Hands calls
- Familiarity with Google suite of tools (including Docs, Sheets, Slides & Sites)
- Build stakeholder consensus and ensure everyone is on the same page in agreement and can visualize solution being proposed. Establish conceptual solutions
- Provide inputs driving the development of the solution design and architecture
- Provide inputs for maintaining the project plan, schedule and cost estimates
- Participate in status meetings and help prepare status reports - highlighting issues and constraints that would impact timely delivery of work program items
7
Skills For Lead IT Analyst Business Analysis Resume
- Gather data, analyze and present results in a clear and concise format using data
- Create process flows for future Back Office and system processes, as well as provide input to training material for new systems
- Comfortable and personable in interactions with colleagues and customers
- Self-starter and motivated to complete tasks on time
- Familiarity with relational database platforms such as Oracle PL/SQL and MS SQL Server T-SQL
- Define, develop and report Metrics associated to the ADS/DW processes for Data Integration, Data Quality and Data Enhancement
- Maintain the PDx team website and corporate communication channels
- Lead the business analysis phase of a small to large-sized project
8
Skills For CTI Transformation Analyst Business Analysis Resume
- Formulate well defined user requirements tightly linked to overall project goals to limit scope creep
- Manage the defined scope and present change requests to the users for approvals
- Assess dependencies, potential issues and risks
- Assist and provide back-up for project manager
- Review IFC’s policies, procedures and practices to determine specifications and requirements for any customization
- Analyze and document dependencies, risks, if any.Accountabilities
- Detailed knowledge of CIBC organizational structure, facilities, systems and applications specific to won area of responsibility
- Proficient with MS applications (e.g. Excel, Outlook, Access)
- Experience mining data and developing reports using a variety of reporting/analytics software packages with an aptitude for learning new reporting software packages
9
Skills For Analyst, Business Analysis Resume
- Respond to email inquiries or requests from internal clients for changes or questions regarding procedures and policies relating to user access
- In BSA type roles (not exclusively or predominantly testing)
- Proficient in Microsoft Excel (managing complex data files, vlookups, pivot tables, financial functions)
- Basic to advanced knowledge of TABLEAU/Power Query
- Basic to advanced knowledge of SQL (all join types, group by, order by, calculated columns)
10
Skills For Senior Analyst, Business Analysis Resume
- The aptitude to see and think through complex end-to-end enterprise processes and system flows
- High motivation, intellectual curiosity and a desire to have a large impact on our organization
- Extensive knowledge of website and software development process: discovery, design, build, test/QA, deployment measurement and optimization
- Familiarity with digital technology such as: content management systems (CMS), customer relationship management (CRM) systems, e-commerce, systems integration, website analytics, marketing automation, native apps, social media, programmatic and predictive media
- Familiarity with the website and software development process: discovery, design, build, test/QA, deployment, measurement and optimization
- Client Understanding and Advising - Looks at issues from the client’s perspective and takes action beyond normal expectations to ensure client satisfaction
List of Typical Responsibilities For an Analyst, Business Analysis Resume
1
Responsibilities For Senior Analyst, Business Analysis Resume
- With guidance, collaborates with stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements
- Familiarity and experience with multiple business analysis methodologies
- Familiarity with the Software Development Life Cycle (SDLC) and experience in Waterfall and Agile
- Helps define, prioritize, communicate, and secure agreement on project objectives and scope
- Conduct performance optimization analysis by developing thorough understanding of robust strategic frameworks of industry, company, and customer value drivers
2
Responsibilities For Senior Analyst Business Analysis Resume
- A track record of scaling a global program
- Adept in a large variety of elicitation, facilitation, and modeling techniques
- Construct executive level presentations to communicate complex analytical findings in a clear, concise and decision impacting manner
- Work with a team to develop new products and own game-changing initiatives, influence stakeholders/leadership through fact based analyses, and drive change
- BS, MS, or PhD in economics, applied math, engineering, statistics, business or related field required
- Participate in design sessions and review technical documentation
- Create, document, and approve User Acceptance Test cases, scenarios, and plans. Communicate testing needs with appropriate resources, perform testing as needed, and share results with work stream counterparts
- Communicate and provide options from the project for impacts to policies and procedures that impact the supported back office organizations
3
Responsibilities For IT Analyst, Business Analysis Resume
- Provide representation on financial and risk management processes, transactional flows, and policy and controls to the project
- Solid understanding of ERP and/or financial systems, including the development, implementation, testing, and/or maintenance a suite of accounting, credit, collections or fraud prevention systems
- Proficiency with Excel, Word, PowerPoint, Outlook, IE/Chrome, and experience with Visio, and SharePoint
- Collaborate with regional Amazon sales and marketing leads to integrate predictive analytics and key KPI’s into overall forecast modeling & campaign performance
- In collaboration with the Manager Operations Planning and regional leads develop regional forecasting and business planning models that provide insights to regional and global operations teams
- Identify industry, product and customer insights and use research to inform our business modeling, entertainment strategies and consumer interaction across Amazon’s platform
- Proven record of working with, supporting, differentiating, and profitably growing major consumer brands within the eCommerce landscape
- Defines, prioritizes, communicates, and secures agreement on project objectives and scope
4
Responsibilities For Insight FP&A Analyst, Business Analysis Resume
- Design and build scalable, efficient, and automated processes for large scale data analyses and reporting
- A “data storyteller” – ability to mine through large amounts of data and analyze it to find conclusion, while presenting it in a digestible way
- Performs and communicates results of stakeholder analysis
- Defines, estimates effort, communicates, and secures agreement on plan of business analysis activities and artifacts
- Creates professional quality project artifacts such as charters, requirement plans, business requirement documents, models, traceability matrices, and others as appropriate
- Ensures that the solution design satisfies project objectives and business requirements
5
Responsibilities For Analyst Business Analysis & MIS Resume
- Liaises between business subject matter experts and technologists throughout the project lifecycle
- Proficient in the use of Atlassian tools (e.g., Jira, Confluence)
- Build projections/forecasts and articulate the methods, formulas and assumptions
- Provide analytical support to other team members such as business case review, data pulls and ad-hoc analysis
- Foster relationships with key cross-functional partners and internal stakeholders; establish strong partnerships to obtain desired results on behalf of the team
- Drive economic-based performance transparency across channels, brands, and products
- Conduct ad hoc post mortem analysis on the economic performance of recent promotional rate plans, product discounts and product launches
6
Responsibilities For Lead Analyst Business Analysis Resume
- Produce a monthly publication to monitor trends in value creation, customer churn and product migration and communicate insights & potential trade-offs to senior leadership
- Become an expert on T-Mobile’s database infrastructure and leverage that expertise to improve report automation and model accuracy
- Basic knowledge of SQL (Teradata, SQL Server)
- Participates in creating professional quality project artifacts such as charters, requirement plans, business requirement documents, models (e.g., context diagrams, process maps, use cases), traceability matrices, and others as appropriate
- Efficient in organization and time management skills
- Assists to help liaison(s) with basic tasks as they navigate between business subject matter experts and technologists throughout the project lifecycle
- Participates in peer reviews of business analysis artifacts
- Able to analyze and solve problems of a low to medium complexity nature with guidance
7
Responsibilities For Lead IT Analyst Business Analysis Resume
- Willingness to learn conflict resolution strategies
- Able to work on project(s) of low to moderate complexity with guidance
- Familiarity or willingness to learn general business analysis methodologies
- Willingness to learn the Software Development Life Cycle (SDLC) and methodologies such as waterfall, iterative, or agile
- Produce vendor/category benefits tracking and compliance reporting reports. Work with Finance and other relevant business stakeholders to assist in monthly close procedures
- Deliver Results for Clients
- Investigate data issues or mutual fund issues to develop, recommend and implement solutions to routine operational problems
- Develop and maintain productive relationships with designated clients, peers and other business partners to enable ongoing discussion and communication around data integrity issues
8
Responsibilities For CTI Transformation Analyst Business Analysis Resume
- Prepare procedures and supporting documentation relating to ongoing changes for internal use; keep fully informed of the development and enhancements for all changes in processes, roles and responsibilities of all clients and business partners
- Participate in the development, maintenance and implementation of new policies, methodologies and standards to improve the quality of the department and ensure compliance with established policies, standards and methodologies (e.g. security and privacy policies)
- Facilitating requirement gathering sessions with stakeholders. Researching and understanding customer and user requirements, their strategies, and their goals
- Contributing to POVs, collaborating with engineering team to assess tools/vendors and provide recommendations
- Working closely with product and solutions owners to be able to define and elaborate upcoming workload
- Providing technical clarification and direction about requirements to team members
- Collaborating with Business Owner and product owner to align product requirements with business objectives
- Apply newer technologies like bots, predictive analytics, mobile tools etc. to ensure automation, analytical reporting and digitized usage of applications
- Support and lead efforts on application training and change management specifically for Oracle application and associated processes
9
Responsibilities For Analyst, Business Analysis Resume
- Participate in efforts related to testing and documentation of business processes, configuration changes and application updates
- Monitor activity to provide reports on application, usage, trends service and performance
- Interpret, provide advice on and promote compliance with CIBC policies, procedures and standards; as well as regulatory and legislative requirements
- Perform small projects (tactical) as assigned to increase efficiency
- Escalate complex issues or situations where resolution is delayed or needs to be addressed at a higher level in order to resolve the problem
- Regular contact with internal CIBC employees, teams and departments to respond to requests, provide information on investigations and provide resolution to data issues
- Ensures the preparation of accurate, reliable, and timely workforce reporting and analyses in accordance with MasterCard’s headcount standards, definitions and control processes
- Liaison with business owners and technical teams. Perform functions like understanding business requirements, formulating technical solutions, mapping business requirements to system functionality, designing and documenting functional requirements. Additionally performing hands-on system configuration and data loads where needed
- Strong functional understanding of ERP application either Oracle Applications (R12) or similar, with good awareness of all functional configurations related to modules purchasing, supplier maintenance, accounts payable, payments etc
10
Responsibilities For Senior Analyst, Business Analysis Resume
- Defining detailed functional requirements in collaboration with producers, business stakeholders and engineering. Translating the set of requirements with User Experience designers, art directors and architects into the product backlog and manage backlog of prioritized user stories
- Managing business requirement documentation such as use cases, user flows, non-functional specifications and change control process to ensure repeatable processes and delivery of value
- Supporting the development team by communicating requirements and specifications. Triage issues with QA teams development to ensure alignment with the defined requirements
- Supporting the technology lead with auditing and analysis of technologies and vendors under consideration for project solutions
- Engaging with release managers to review and approve finished development work before release into production
- Supporting the project manager by identifying your project tasks, estimates time and dependencies as well as actively participating in scope definition and prioritization of requirements
- Collaborating with experience designers (XD), graphic designers and copywriters in the detailed design phase of projects and providing concise accurate feedback to help align with the requirements or user stories
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