Analyst, IT Resume Sample
Armando Bogan
42464 Kiehn Bypass,
San Francisco,
CA
+1 (555) 256 7168
Work Experience
Analyst, IT, Senior
06/2015
-
PRESENT
Dallas, TX
- Provide production support for SAP Sponsored Research including testing support packs, resolving integration issues with other SAP modules, the Pre-Award (SPS) system, myRESEARCHhome (MRH), and the Research Administrator's Portal (RAP) in support of key constituencies, and resolving system problems
- Serve as an expert configuration resource for Project System (PS) module in ECC as well as Duke custom developed functions such as Grant Projections and Electronic Research Administration (eRA)
- Serve as the system administrator for the API suite of applications (Time & Attendance, Staff Scheduling and EdTrack) including technical administration of API modules in coordination with the Office of Information Technology (OIT)
- Provide project management for new API initiatives including upgrades, key functional enhancements, and implementation of new modules
- Lead a review of all Procurement business processes supported in SAP and fully document all Procurement functions supported in in Duke’s SAP ECC and SRM environment including system configuration, customizations, data model, workflow models, system interfaces, test plans, reports, and other relevant components
- Conduct knowledge transfer with the Procurement Team Lead to fully understand the Duke Procurement processes supported in SAP and all capabilities established in SAP to support Procurement activities
- Provide production support for SAP procurement modules including testing support and enhancement packs, making minor enhancements to SAP procurement modules, supporting key constituencies, and resolving system problems
Analyst, IT
05/2011
-
01/2015
New York, NY
- Serve as the expert configuration resource for selected Procurement modules of SAP. Primary modules to support are to be determined
- Provide technical and procedural direction to team during manager’s absence
- Make decisions and recommendations to sustain and improve the service
- Work with OIT Finance, Customer Support, and other IT staff to ensure a balance among financial, customer, and technical needs
- Update Service Catalog entries (if the service is listed in the Catalog)
- Assist with negotiations related to vendor contracts and maintain vendor relationships
- Act as liaison among various computing groups to ensure openness, sharing, and collaboration at all relevant levels. Work with groups on campus to help give their innovations presence and help incubate their ideas. Work to get buy-in from stakeholders on relevant projects to ensure sustainability
- Collect, analyze and react to customer satisfaction surveys and research
- Responsible for user experience and adoption of the service offering
Analyst IT, Engineering Systems
08/2004
-
04/2011
Houston, TX
- Responsible for all customer feedback mechanisms
- Communicate with stakeholders across the university to build endorsement and to solicit input to improve the service
- Other: Military classes or equivalent training
- Collaborate with other staff and customers
- Research, design and develop solutions for business needs driven by issues and problems
- Architect application-layer for ERP environment
- Support both application and web server configurations and application-layer integrations
- Integrate third-party tools and applications with ERP system
Education
University of Maine at Farmington
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Excellent oral/written interpersonal skills; user focused; work well with global team members. Strong technical and business writing skills
- Good interpersonal, communication and team collaboration skills and Organization and prioritization skills
- Good interpersonal skills, listening and questioning skills
- Strong organization skills, including the ability to multi-task and prioritize work
- IT experience in data-warehousing area with excellent communication and analytical skills
- Demonstrated ability to team with internal and external customers to meet delivery and budgetary deadlines Excellent verbal and written communication skills
- Problem and issue resolution skills and leadership and teamwork skills desired and ability to work independently
How to write Analyst, IT Resume
Analyst, IT role is responsible for interpersonal, technical, organization, analytical, business, design, collaboration, teamwork, programming, training.
To write great resume for analyst, it job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, IT Resume
The section contact information is important in your analyst, it resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, IT Resume
The section work experience is an essential part of your analyst, it resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, it responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, it position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, IT resume experience can include:
- IT experience with min of 0-1 yrs in data-warehousing area with excellent communication and analytical skills
- Demonstrated ability to team with internal and external customers to meet delivery and budgetary deadlines. Excellent verbal and written communication skills
- Good project management skills; demonstrated ability to lead projects of small to moderate scope
- Strong Object Oriented Analysis and Design skills using C# or similar Object Oriented language
- Strong communication skills; ability to successfully communicate with technical and nontechnical personnel
- Advanced/Excellent negotiation and consensus-driving skills
Education on an Analyst, IT Resume
Make sure to make education a priority on your analyst, it resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, it experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, IT Resume
When listing skills on your analyst, it resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, it skills:
- Solid programming skills in at least one scripting language (e.g. python, perl, bash, etc.)
- Capable of multitasking, highly-organized, with excellent time management skills
- Effective presentation/meeting facilitation skills
- Excellent written, oral, and interpersonal communication skills, including the ability to interact with both technical and non-technical audiences
- Strong Customer Service and documentation skills necessary
- Application administration functions as detailed below in Experience and Skills section
List of Typical Experience For an Analyst, IT Resume
1
Experience For Analyst, IT, Senior Resume
- Excellent interpersonal and teamwork skills to facilitate interactions with business clients and members of other technology teams
- Strong interpersonal skills – collaborative communicator with pro-active ability to work with people and remote teams
- Able to work well with a team of developers and have good analytical skills; flexible and adaptable to technology changes
- Scripting/code writing skills using tools like Perl, PHP Powershell, MS Access
- Prior experience with securing Windows systems
- Experience with ETL tools with an excellent knowledge of ETL concepts
2
Experience For Analyst, IT Development Resume
- At least 0-2 yrs experience in any RDBMS (preferably TERADATA and good exposure on Oracle)
- Verbal and written communication skills, team work and pro activity
- Collaborate and communicate effectively to analyze needs and efficiently document project deliverables
- Leadership, teamwork and collaboration skills
- Continuously learn and assimilate new technologies and skills
- Demonstrated experience in system security (Unix, Linux or Windows), systems administration, network security and protocols, etc
- Demonstrated experience with security practices in a large, decentralized heterogeneous environment such as a university
- Entry-level management skillset of a team of technical staff
- Working with business unit personnel to prioritize work accordingly
3
Experience For Analyst IT, Engineering Systems Resume
- Working with statisticians and study teams, provide data management, cleaning, de-identification, and validation services
- Experience writing, maintaining, and tuning enterprise-quality systems with bulletproof processes (continuous integration, unit testing, etc)
- Experience in programming with at least one high-level programming/scripting language (bash, Python, Go, Ruby, etc.)
- At least one year of hands-on experience installing, configuring, and maintaining Windows 2008/2012 application servers
- 1 – 3 years experience supporting, designing and/or implementing HR systems application changes
- Experience building, maintaining, and using APIs
- Problem solving and decision making: demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution
4
Experience For Analyst, IT Business Resume
- Experience working in Agile environment using SCRUM methodologies
- Experience documenting and acting upon customer and user feedback, for improvement of project outcomes and business services
- Experience using and implementing OAuth
- Experience in a professional business environment/providing system support
- Problem Solving: Gather and analyze information and use it to develop effective solutions to difficult problems
5
Experience For Lead Analyst IT Resume
- Provide testing and validation of new and changed services
- Previous experience in statistical and procedural programming is required
- Experience in business requirements gathering, process analysis and design, gap analysis, functional design specifications, system configuration
- Experience in system security (Unix, Linux or Windows), systems administration, network security and protocols, or other high pressure, customer facing role
- Experience working with Window Active Directory
- Understands system validation and documentation in a regulatory environment
- Proactively identifies and facilitates opportunities to enhance the quality and cost-effectiveness of IT services across the organization
- Experience and familiarity with LAN/MAN/WAN technologies and SNMP
6
Experience For Analyst IT Assets Resume
- Experience with current best practices in IT standards and principles
- At least 0-2 yrs of experience in any ETL Tool (preferably Informatica)
- Provides valuable inputs to establish priorities for Data Movement platforms management function
- Overall 2+ years’ or relevant hands-on any Platform Administration experience, preferably in Informatica or any other Data Movement platform
- Good foundation in Computer science and related disciplines
7
Experience For Analyst, IT Enterprise Portal Resume
- Experience with automated reproducible deployment technologies for servers, operating systems, and software environments (in particular Ansible)
- Knowledge of and experience with enterprise storage systems, in particular NFS, Samba, and NetApp's Data On Command
- Experience with maintaining relational database management systems, in particular PostgreSQL
- Demonstrated self-starter who can complete projects with minimal supervision
- Prioritize and schedule problems to provide best possible customer service. Escalate problem (when required) to the appropriate Global IT group
8
Experience For Analyst IT Enterprise Portfolio Resume
- Provide system production support including the analysis, prioritization and implementation of requested changes
- Responsible for Epic upgrade/new version testing, validation and implementation
- Fosters open communications and ensures effective and positive working relationships with coworkers and business users
- Experience working in an administrative or development capacity with Knowledge Base
- Perform quality assurance of evidence and provide support to compliance investigations
- Drive & Productivity: Demonstrate capacity for sustained effort, even over long periods
9
Experience For Systems Analyst IT Resume
- Technical Expertise: Demonstrate Technical and project knowledge and expertise required to obtain superior performance
- Communication: Communicate information clearly and create an environment where people can engage in open dialogue and reach effective solutions together
- Experience in Asp.Net C# development and SQL/MP knowledge
- Experience with Enterprise Architecture organization and in persistence frameworks (preferably Hibernate)
- Good knowledge of logistics or supply chain business processes is an advantage
- Desired Enhancement Pack experience for ECC 6.0 Enh7/Netweaver and Java, Javascript, XML, IDoc, Business Connector, SDLC
- Program/Project Management Experience, ideally in Higher Ed
- Build, maintain, and develop effective relationships with students and colleagues from different backgrounds and levels of technical ability
10
Experience For Analyst, IT Systems Resume
- Excellent attention to detail and ability to follow-through on tasks and communication in a timely manner
- Possess 2-4 years’ experience in applications support and/or development
- Experience with support of Apple macOS
- Knowledge or experience with Jamf Pro
- Experience with ERP systems and eProcurement applications
- Software development experience with a focus on healthcare
- Experience with DICOM/PACS
List of Typical Skills For an Analyst, IT Resume
1
Skills For Analyst, IT, Senior Resume
- Programming skills in MS SQL and ad-hoc reporting BI tools
- Communicating effectively through oral and written communications
- Demonstrated experience in designing, maintaining and operating Enterprise Monitoring and Capacity Management environments
- Good PL/SQL and C#.NET development experience and Advanced English (reading, writing and speaking proficiency)
- Proven experience in using Selenium with Java for test automation involving various types of applications – Web Applications, Web Services, APIs
- Decision Making: Make sound decisions based on pertinent facts, relevant information, available evidence, and good judgment
- Experience in Business Intelligence (BI) reports’ validation and testing
- Good knowledge of VB .NET and .NET ASP, SQL 2000, SQL 2005, SSIS, DTS or good knowledge of EDI processing and submitter set up
2
Skills For Analyst, IT Development Resume
- Effectively communicate and build relationships with developers at Duke
- Work effectively in team-oriented environments
- Management experience and 3+ years of directly relevant experience in developing requirements and performing system analysis
- Corporate environment FP&A and related experiences with demonstrated increases in responsibilities
- Trong experience with Windows Systems Administration or related role
- Strong network experience with firewalls, managed switches, VLAN’s and wireless
- Knowledge Transfer: Seek out opportunities to share knowledge and skills
- Working knowledge of multiple programming languages, including experience with Microsoft .NET framework (C#, ASP.Net, WCF), XML
- Teaching / training / public speaking experience and comfort, to both technical and non-technical audiences
3
Skills For Analyst IT, Engineering Systems Resume
- Establishing and maintaining effective working relationships with a broad range of users that are both technical and non-technical
- Identifying business use cases, developing requirements documents, business plans, validation plans and other System Development Lifecycle documentation
- Managing Performance: Establish clear self/department priorities and objectives; monitors performance against objectives
- Scripting (Powershell) experience is an asset
- Experience using security testing tool such as Burp/ZAP to test web applications for vulnerabilities and interpreting results
- Experience in supporting and troubleshooting Linux networking services and protocols (TCP/IP, DNS, NFS, LDAP, SSH, SMTP, SSL, HTTP)
- Experience writing, maintaining, and tuning enterprise-scale web applications
- Experience with automated testing methodologies including Unit/Integration/Acceptance/Performance testing
4
Skills For Analyst, IT Business Resume
- At least one year of hands-on experience installing, configuring, and maintaining Windows 2012/2016 application servers
- 1 – 3 years experience supporting, designing and/or implementing application changes (SDLC)
- 2 – 3 years’ experience supporting, designing and/or implementing application changes
- Expert experience with one or more of routing protocols including: EIGRP, OSPF, BGP, MPLS backbones
- Experience in designing and implementing network projects
5
Skills For Lead Analyst IT Resume
- Experience in designing and implementing network security projects
- Experience working with Managed Services vendors and Cloud computing solutions
- At least one year of hands-on experience installing, configuring, and maintainingWindows 2008/2012 application servers
- Knowledge or experience working with servers in a Virtual Hosting environment
- Microsoft .Net Development Experience of 3+ years with at least 1 years in web programming including VB 6.0, ASP, .NET
- Experienced in current and emerging technology and standards such as Oracle SQL&PL/SQL, SQL Server, Unix, Windows, Shell scripting, Remote Desktop,
- Experience in supporting applications developed using these technologies: Oracle 11i Contracts, Field Service, TeleService, Install Base, RQF
- Three to five years experience administering Linux / UNIX systems in a large scale and heterogeneous computing environment
- Duke University Health System experience in research billing and/or medical coding
6
Skills For Analyst IT Assets Resume
- Experience in a technical support and/or testing environments, and working with POS systems
- Experience with developing in JQuery, JavaScript, MVC framework and Kendo
- Experience using automated tests suites for applications development
- Excellent understanding of the web request life cycle and protocols used
- Experience reviewing source code from a security perspective
- Flexibility: Understand changing business priorities and requirements; adapt as necessary
- Experience in troubleshooting problems with network protocols
- Experience in managing network security solutions across campus networks
7
Skills For Analyst, IT Enterprise Portal Resume
- Experience in Java, SQL, Linux knowledge, Spring Core, JavaScript Framework, UI design, Maven
- Experience on creating technical specifications and design documentation
- Solid knowledge of Java J2EE (JSP, EJB, JMS and Web Services) Knowledge of Data Modeling, Oracle Database and PL/SQL
- Experience working in responsive web development with Drupal
- Experience in an Incident Handling capacity
- Demonstrated ability to organize and lead requirements gathering sessions
8
Skills For Analyst IT Enterprise Portfolio Resume
- Experience supporting clinical end users
- Previous experience producing written intelligence products for a wide distribution
- Demonstrate and articulate the application of logical, analytical thought to a testing issue
- Experience with System Administration of the Blackboard Learning System, Ellucian Colleague, or Ellucian ILP
- Experience with UNIX and networking
- Experience working in open source environment
- Previous experience using Epic software
- Experience working in responsive web development with WordPress
9
Skills For Systems Analyst IT Resume
- Experience developing applications for UNIX(Linux) environments
- Previous experience administering Redhat (Fedora / RHEL) systems
- Experience with scripting to get desired results from database ( sql)
- Experience with scripting to get desired results from database (sql)
- Experience in digital analytics, marketing, and finance analytics in CPG or Pharma industry
- At least five years of progressively responsible experience engineering the communications systems of large, multi-faceted organizations
- Knowledge and experience with communications protocols, including
10
Skills For Analyst, IT Systems Resume
- Experience with supporting multiple business application systems required
- Experience with success planning and review processes
- Hands on experience in tools like Tableau, SQL
- Experience with Win2K-OS, Unix/Linux-OS, Oracle 9i / 10G
- Experience with Splunk or other log analysis engines
- Experience with both open-source and vendor-provided network solutions
- Experience in a dev/ops shop
List of Typical Responsibilities For an Analyst, IT Resume
1
Responsibilities For Analyst, IT, Senior Resume
- Strong organizational skills with attention to detail. Competent in the skill to plan and facilitate meetings with diverse participants
- Strong network experience with firewalls, managed switches, VLAN’s and wireless connectivity (wireless routers, port configurations, access points, etc.)
- Adapt communication style, timing, and content to audience in order to effectively convey complex technical messages to a variety of audiences
- Experience with deploying and maintaining open source and scientific software installations
- Commitment to building strong working relationships with team members, service providers and customers
- Experience in developing dashboards and alerting in log analysis technologies such as Splunk, ELK, Greylog, or similar
2
Responsibilities For Analyst, IT Development Resume
- Deliver business cases/use cases and requirements to IT with prioritized features and corresponding justification
- Experience with creating and using containerization (Docker, Singularity) and other technologies (Environment Modules) for reproducible software environments
- Foundational understanding of relational and dimensional data models. Demonstrated ability to produce logical flows to support the design of data solutions
- Prioritizes and delivers solutions through metric driven results
- Proactively identifies and facilitates opportunities to enhance the quality and cost-effectiveness of T&DS services across the organization
- Works with DCRI teams to improve validation processes and policies
- Management of incoming service and support requests via issue ticket, telephone and e-mail to ensure courteous, timely and effective resolution of user issues
- Develop and maintain good working relationships with management and staff in the wave functional areas
- Designing, coding, testing, debugging and documenting Java SE and Java EE programs
3
Responsibilities For Analyst IT, Engineering Systems Resume
- Preparing user training documentation & performing one-on-one or group training sessions with users
- Coordinating contractors, employees, and vendors in conducting assessments, testing controls, and implementing remediation
- Performing 1st and 2nd level support for the CRM SalesForce, SalesForce Marketing Cloud, Wave Reporting, and Forms Tool systems
- Conducting user acceptance testing when implementing functionality, bug fixes, or new systems
- Assisting with interfacing of BI or visualization components into customer facing applications or portals
- Testing systems and enhancements before presenting to the user community
- Creating detailed requirements documents using the appropriate templates and/or analysis tools
- Keeping abreast of both new security threats and new technologies for mitigating these threats
4
Responsibilities For Analyst, IT Business Resume
- Creating and maintaining technical tools which assist the IT Security Office in its daily operations
- Leading software-related meetings and giving presentations to senior leadership, IT personnel, and application users
- Working knowledge of metrics, statistics and analytics
- Following up regularly with the user community to identify system issues and requirements
- Meeting with developers to review system requirements
- Handling multiple analyst assignments concurrently
- Conducting surveys, interviews, and document design reviews
5
Responsibilities For Lead Analyst IT Resume
- Assessing supplier security based on a review of site reports, SOC, and SSAE documentation
- Preparing metrics and reports for senior management on the state of supplier compliance
- Maintaining an established work schedule and providing on-call assistance, including some nights and weekends
- Troubleshooting techniques used to resolve application-related problems
- Ensuring availability, dependability, and reliability of assigned applications
6
Responsibilities For Analyst IT Assets Resume
- Upgrade and patch software systems by conferring with vendors and services; developing, testing, evaluating and installing enhancements and new software
- Reviews requirements specifications for testability and verifying/ensuring traceability of testing to requirements to design and vice versa
- Maintain software system performance by performing system monitoring and analysis and performance tuning
- Provide incident handling support for security incidents, including acting in the role of first responder
- Participate in interviewing operational stakeholders and understanding/documenting the business requirements
- Provide service management for Duke’s digital signage service including service management of the DukeFlyer publishing system
- Manage incidents/Requests and changes by troubleshooting and bug-fixing the access control related issue
- Comprehensive knowledge with computing and networking technologies, software products and systems
- Expertise or working knowledge of Solarwinds, Microsoft SCOM, and/or other industry leading solutions
7
Responsibilities For Analyst, IT Enterprise Portal Resume
- Develop scripts and automate all aspects of the platforms (configurations, access provisioning, monitoring, etc.)
- Provides technical support for various software applications with an emphasis in supporting head-end systems related to metering and customer payments
- Responsible for installing and configuring vendor software on servers
- Provides upper level support and guidance to users, ranging from beginners to expert users, having difficulties with applications
- Contribute to and drive feature team Testing activities - Test planning, design, execution, automation, defect management and release support
- Investigate relevant new technologies and research ongoing industry trends to help optimise the Testing infrastructure and process
- Position is responsible for building the collection and reporting mechanisms that receive and account for over 80 events annually
- Complete journal entries and month end closing activities with the IT accounting team
- Assist the Senior IT Accountant with forecasting and budgeting
8
Responsibilities For Analyst IT Enterprise Portfolio Resume
- Develop and maintain software codes using the in-house standard framework based no .NET technologies using ASP.NET, VB.NET, C#
- Work with department administration on budget development, planning and acquisition of technology and computing services
- Develop a deep understanding of the business area helping the business understand appropriate use of technology
- Commitment to cross-training and knowledge sharing
- Interest in creating in a new model for co-curricular learning in Higher Ed
- Working with relational databases working primarily through materialized views as opposed to temp table based queries
- Basic understanding of Linux based Operating Systems
- Provide direction on the creation of a production system including consistent development methodologies using modern best practices for application development
- Respond to user reported email reputation issues such as phishing, spam and blacklisting; manage distributions for central bulk email system
9
Responsibilities For Systems Analyst IT Resume
- Data Couriering Training for Epic application
- Secure software systems by developing system access, monitoring, control and evaluation
- Establish and test disaster recovery policies and procedures; coordinating back-ups and maintaining documentation
- Able to lead and drive problem solving and debugging strategies for complex problems that involve multiple modules
- Support the security operations team in identifying and assessing threats against the Duke environment
10
Responsibilities For Analyst, IT Systems Resume
- Support the CI and finance teams in identifying and assessing refresh approaches and need
- Data modelling, data profiling, normalization
- Perform ongoing security audits of the server environment, ensuring that best practices continue to be applied everywhere
- Automate through shell scripting using Powershell
- Participate in the upgrade of software/releases, including the customization of functionality and the performance of regression testing
- Work closely with other engineers and management to develop plans for changing and improving the campus security posture
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