Analyst, Sales Operations Resume Sample
Lemuel Leannon
841 Cleve Squares,
Phoenix,
AZ
+1 (555) 597 9328
Work Experience
Senior Analyst, Sales Operations
08/2015
-
PRESENT
Philadelphia, PA
- Proven and demonstrable strength in analytics and process management
- The ability to work in a high growth environment where change is constant
- Confident, thoughtful and collegiate with strong values and outstanding communication skills
- Strong intellect and business acumen
- Able to communicate fluently and concisely across a range of cultures
- Learn how to prepare data for the fiscal year planning, quota setting, budgeting and business readiness processes
- Learn how to prepare data for Business Change Management as relates to Quota, Organization and Account Management
- Assist and observe Compensation Planning; Compensation plan, Individual Schedules, Incentive Programs and Commission analysis
- Learn how to support communication efforts with regard to OneCA, Share Point and communications to the field
Analyst, Sales Operations
10/2010
-
07/2015
Los Angeles, CA
- Acts as a liaison between operations, aftersales, dealer network development and IS on system related projects
- Creates executive level presentations on behalf of the VP of Sales Responsible for global reporting of Guam’s sales
- Tracks and summarizes weekend sales business, reporting status to executive team
- Coordinates with sales planning on strategic field action plans
- Plans and executes communication flow from HQ to Regional offices and field personnel
- Support MC-NA consolidation of monthly, quarterly, and fiscal forecasts, business plans, carflows, and actual performance
- Job Knowledge and Skill: Demonstrates excellence in oral and written communication skills, organization, and knowledge of the field and regional structure. Strong business acumen and an eagerness to offer creative and thoughtful insights
Junior Sales Analyst, Sales Operations
08/2003
-
06/2010
San Francisco, CA
- Learn how Acquisition Planning and Management support the overall business strategy
- Assist in areas of Sales and Business Support; Sales Partnership and guidance, Opportunity/Deal Management, Sales Methodology & Enablement, Communications
- Provide support in implementing and executing Local Sales Management Systems & Initiatives, including deal review and forecast process
- Experience in operation and IT industry
- Understanding of channel business and/or overall transactions in accordance with partner operations
- Develops Nissan sales programs to deliver sales and share results
- Creates, updates and maintains sales performance reports
- Analyzes and interprets the alternate sales channels data and delivers summary information to senior management
Education
Ottawa University - Wisconsin Campus
1997 - 2002
Bachelor's Degree in Finance
Professional Skills
- Planning and Organizing – Establishes a systematic course of action for self and others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively
- Up to two years’ sales support experience in the IT industry that demonstrates strong customer service skills
- Detail-oriented with strong organizational skills and ability to negotiate and resolve conflicts while managing multiple priorities
- Expert level skills with Microsoft Excel, advanced skills with Access, PowerPoint and Word
- Experience in Sales Operations or Finance with extensive data mining/manipulation and data validation skills
- Strong strong analytical, organizational, decision making, and presentation skills, required
- Excellent time management skills. Demonstrated ability to drive tasks/projects/people to meet deadlines and implement improvements
How to write Analyst, Sales Operations Resume
Analyst, Sales Operations role is responsible for excel, analytical, organizational, interpersonal, advanced, english, analysis, microsoft, business, database.
To write great resume for analyst, sales operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Sales Operations Resume
The section contact information is important in your analyst, sales operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Sales Operations Resume
The section work experience is an essential part of your analyst, sales operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, sales operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, sales operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Sales Operations resume experience can include:
- Experience: Five or more years of directly related professional level experience, including significant experience in a dealer contact role
- Strong data analysis, reporting, and presentation skills
- Strong analytical, organizational, problem-solving and follow-through skills
- Strong execution, presentation, communication and multi-tasking skills
- Excellent interpersonal/communication skills. Capable of building relationships across EMEA
- Data analysis and problem solving skills – Demonstrated ability to turn data into action and drive to resolution of root cause
Education on an Analyst, Sales Operations Resume
Make sure to make education a priority on your analyst, sales operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, sales operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Sales Operations Resume
When listing skills on your analyst, sales operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, sales operations skills:
- Strong communication skills, customer oriented and previous experience in a role requiring significant multi-tasking
- Excellent information analysis and database skills with good working knowledge of excel
- Good written/spoken in English and effective communication skills
- Very strong analytical, decision-making, problem solving and numeracy skills
- Proficient in MS Office applications, especially Excel proficiency (intermediate level). Prior business processing and system skills an advantage
- Excellent organizational as well as multi-tasking skills
List of Typical Experience For an Analyst, Sales Operations Resume
1
Experience For Senior Analyst, Sales Operations Resume
- Strong customer service skills; proven ability to interface directly with internal, business-side clients
- Strong quantitative and analytic aptitude o Strong project management experience
- Clearly and effectively communicate and present findings with minimal re-work
- Written and verbal communication skills for executive level customers
- Excellent verbal and written communication skill, ability to communicate well across different audiences
- Knowledge of Microsoft applications – Intermediate to Advanced Excel skills
2
Experience For Senior Analyst Sales Operations Resume
- Working knowledge and experience with relational databases
- Experience creating new insights from existing datasets and shaping data as needed
- Demonstrated success developing and presenting solutions to complex business situations
- Demonstrate leadership behavior by exhibiting the following qualities: trustworthiness, integrity, candor and openness
- Experience administering and driving enhancements for Salesforce.com
- Extract value from ACE via reporting to generate insights encompassing Corporate Battle Ground focus & priorities
3
Experience For Analyst Sales Operations Resume
- Maintain drive for making consignment efficient and effective
- Work collaboratively, building relationships, prioritize tasks, achieve milestones
- Improve sales capability and effectiveness by delivering management visibility into business performance through defined and measurable key metrics
- Previous experience in Sales, finance and/or marketing analysis or operations
- Strong knowledge base in all facets of data analytics (data capture, measurement, reporting, and insights)
- Work with, organize, validate, query, and manipulate large data sets within multiple reporting environments
- Experience in supporting Dell products
- Experience overseeing technical / developer person-resources
- Typically, 1-3 years of experience in Communications, Marketing or Project Management, preferably in the Information Technology sector
4
Experience For Business Intelligence Analyst Sales Operations Resume
- Validate accuracy of all changes and communicate back to original requestors upon resolution
- Experience in Sales and/or Sales Operations specifically around Account and data management
- Supports initiatives to drive sales force effectiveness
- Dedication to the Customer Experience
- Self-starter with a strong desire to learn
- Strong customer focus, ability to network and build business relationships
- An effective team player who can work independently
- Knowledge of / experience with territory management function for B-to-B, high-tech company
- Knowledge of commission / sales order assignment processes o Sales Operations and/or Sales Productivity experience
5
Experience For Data Analyst, Sales Operations Resume
- Around 2 years of relevant work experience
- Strong leadership qualities & ability to train, motivate and engage with colleagues at all levels
- Strong communication, design in PowerPoint
- Developing and organizing meaningful reports, views and dashboards to assist sales teams and measure performance against several Sales and Marketing SLAs
- Assisting sales team with tactical data requests and in answering Salesforce inquiries
- Helping align sales reporting data sources with other departments
- Creating Entitlement and Historical Account Sales reports
6
Experience For Analyst, Sales Operations Shared Services Resume
- Willing and able to take on various types of work as directed by management
- Understanding of BI Platforms advantageous (eg: PowerBI, Qlik, Tableau, Domo, Google Analytics etc)
- Performing data analysis to identify areas for focus and improvement across the sales team
- Understanding of Gii, OSC, Harmony
- Provide support in implementing and executing Local Sales Management Systems & Initiatives, including the deal review and forecast process
- Review and assess all communications including OST’s and training documents to support any changes and additions to existing policies
- Microsoft Excel is used to analyze the data including tools like: existing macros and templates
- Capable in collecting data / information and conducting business analysis on a needed basis, under supervision
- Support on planning and executing meetings and events, under supervision
7
Experience For Pricing Analyst, Sales Operations Resume
- Provide point of contact for customers regarding contracts, pricing, and inventory
- Maintain knowledge of Dell's product line and service offerings, attending product knowledge and refresher training sessions as required
- Support on-boarding, new hire/termination process, headcount tracking
- Provide ongoing support on compensation planning and design
- Partner with Sales Operations lead on quota setting, global forecasting and more
- Help define, build, maintain, and improve data and reporting infrastructure to improve visibility and performance tracking
- Support forecasting and planning processes
- Aptitude for framing business questions with data and translating business needs into processes, analyses, reports, and datasets
- Assist sales in resolving quoting related issues, walk through how to resolve or properly document issue for escalation
8
Experience For Junior Sales Analyst, Sales Operations Resume
- Support the development and updating of sales training materials
- Contribute to the vision of changes and evolution to reporting requirements through on going interaction with Sales Managers and District Managers
- Work towards becoming an SME and coordination point for local users
- Understand how to perform data integrity reviews, trending, and recommendations
- Work with finance on requests for pricing changes in the promotion of a purchase at the end of a trial period
- Provide point of contact for Sales Team contract and pricing support
9
Experience For Financial Analyst Sales Operations Resume
- Typically sitting at a desk or table. Periodic travel is required
- Ensure design, development, testing, delivery for Dashboards and sales tools
- Provide analytical support for various initiatives within the Sales, Finance, and Marketing organizations
- In Consulting, Sales Operations
- Proactive management of backlog and order management reporting
- Follow up on CEM onboarding activities, and jump in as necessary
- Weekly conference calls with management outlining status of workload and provide process improvement ideas
- Manage the reporting, analytics and dashboards to report on sales trends and insights
10
Experience For Sales Analyst, Sales Operations Resume
- Work closely with Marketing Ops to drive demand gens contribution to the sales funnel
- Actively drive project status, reporting, issue identification/resolution and risk management
- Development of opportunity reporting to identify key accounts of opportunity for growth of sales
- Development of standard monthly reporting’s and analyses to support the business franchise leaders and their teams
- Internal- US Commercial Operations, Corporate Accounts, Field Sales, Channel Management, Marketing, Finance, Human Resources and Legal
- Support development and rollout of SalesForce.COM to our selling team
- Support and Develop automation for various reporting processes and Sales Tools
- Analysis of business requirements to generate standardized reports, sales enablement and training to improve business processes globally
List of Typical Skills For an Analyst, Sales Operations Resume
1
Skills For Senior Analyst, Sales Operations Resume
- Business Acumen/Strategic Business Perspective – Has a broad-based understanding of key business fundamentals, understands the drivers of the financial health and viability of the organization, and takes responsibility for maintaining its ongoing fiscal soundness
- Coaching – Improves skills of self and others by identifying areas of performance strengths and improvements, providing specific feedback through coaching ,mentoring and development opportunities
- Possess strong analytical, critical thinking, and problem-solving skills with keen attention to detail
- Good computer skills including MS Office Suite
- Strong verbal and written communication as well as listening skills
- Strong analytical and reporting skills. Advanced knowledge: MS Excel, Powerpoint & Power BI
2
Skills For Senior Analyst Sales Operations Resume
- Proven strategic thinking skills - ability to understand market performance, translate insights into opportunities, and develop clear recommendations
- Strong interpersonal communication skills and ability to influence
- Strong verbal / written communication skills and communication with all levels of management & staff
- Excellent telephone and communication skills -Japanese, English & Chinese Languages
- Excellent communication skills necessary for success
3
Skills For Analyst Sales Operations Resume
- Strong relationship and organizational skills
- Strong planning and personal organizational skills
- Excellent organizational as well as multitasking skills
- Financial and analytical experience. Basic computer skills
- Excellent verbal and written communication skills with all levels of internal business stakeholders
- Excellent organizational skills, self-direction and motivation
- Strong Excel skills. Proficient in Microsoft Office and Google Docs
- Excellent facilitation skills are required
4
Skills For Business Intelligence Analyst Sales Operations Resume
- Essential to have excellent communication and presentation skills, both written and verbal in English, Portuguese and Spanish
- Strong analytical and customer service skills; ability to communicate with all levels with confidence
- Self-starter with strong organizational skills and the ability to evaluate, understand and report on a variety of different data from multiple sources
- Financial and analytical experience. Intermediate computer skills
- Resourceful and good analytical skills
- Good communication & interpersonal skills; ability to engage with all level of people
5
Skills For Data Analyst, Sales Operations Resume
- Excellent communication skills - written and spoken - especially over the phone
- Strong analytical and customer service skills ; ability to communicate with all levels with confidence
- Proven problem solving and analytical skills with great business sense
- Strong language skills in English, and preferably Mandarin as well (for read / write / conversational purposes in business)
- Outstanding MS Excel and PowerPoint technical skills required, SQL and macro knowledge is required
- Advanced data analysis and modeling skills, including financial modeling, business analysis, forecasting, cost-benefit analysis, and reporting
6
Skills For Analyst, Sales Operations Shared Services Resume
- Experience in driving a sales process for a technology company as well as proven ability in refining and improving the end to end sales process
- Strong experience developing and maintaining financial models
- Great problem solving skills and ability to take a business problem, understand issues/gaps, break it down into smaller pieces and work on modeling
- Natural ability to effectively communicate results both verbally and in writing
- Project Management skills is highly desirable
- Good business acumen and rich experience in business administration
7
Skills For Pricing Analyst, Sales Operations Resume
- Work cross-functionally to consolidate and validate weekly EMEA forecast submissions and input into our systems
- Knowledge of SQL (1 year experience) and VBA (2 years’ experience) is essential
- Numerical/Analytical Skills and Mindset
- Experience with acute (hospitals) and post-acute (skilled nursing facilities, wound care clinics, HHA) channels
- A proactive individual who displays problem solving skills and acts as a change agent
- Combined experience in business, accounting, or finance (in addition to equivalent experience listed above, if applicable)
8
Skills For Junior Sales Analyst, Sales Operations Resume
- Project management, planning and organization skills
- Excellent communications skill and fluent in English/Chinese languages
- Works effectively under time constraint situations
- Proficient with advanced software analytical tools: advanced MS Excel and SQL skills required
- Create professional documents to effectively communicate analysis and strategic recommendations to either the specific geographies supported or COEs
- Effectively work across relevant CA internal systems in order to access data
- Communication and skills interpersonal
- Previous Sales Operations work experience, or work experience in an analytical or finance related role
9
Skills For Financial Analyst Sales Operations Resume
- European language skills (beneficial)
- Consolidate International orders for replenishment and collaborate with customer service team to ensure order drops and priorities are adhered to
- Superior Communication Skills – Required
- Expert level Excel skills with a focus on VBA coding
- Maneuver effectively and efficiently in ambiguous situations
- Clear communication skills (verbal and written)
10
Skills For Sales Analyst, Sales Operations Resume
- Highly proficient analytical and software skills aimed at data analysis and operational efficiency
- Other language skills i.e. Korea and Japanese are advantages
- Reporting and database enhancements of sales effectiveness in support of achieving target enrollment goals
- Ensuring appropriate sign off prior to release of document externally
- Programming experience (e.g. .NET, Java, etc) highly desirable
- Assists in providing support to field-sales management team whereby prioritizing and responding to a variety of reporting related requests on daily basis
- Proven track record in supporting a high functioning sales environment including performance and financial modeling
List of Typical Responsibilities For an Analyst, Sales Operations Resume
1
Responsibilities For Senior Analyst, Sales Operations Resume
- Strong English language skills essential
- Present concepts and data effectively to Senior Management and Operations Teams
- Analytical experience with emphasis on forecasting, actionable analysis, and insightful reporting
- Experience in supply chain, logistics, engineering, consulting, or in a business analyst capacity
- Experience leading complex projects in consulting role
- Design, generate and analyze data for the sales force and senior management including developing analyses to measure trends, efficiencies, and effectiveness
- Previous experience and comfort presenting in a one on one and boardroom setting
2
Responsibilities For Senior Analyst Sales Operations Resume
- Entry level position, seeking 2-4 years of Sales Operations or Sales Analytics experience
- > 2 years’ experience as an analyst and working knowledge of Business Applications
- Experience integrating with BI teams
- Proven success supporting dynamic teams
- Support role in the continuous efforts of the department to improve the operational and financial effectiveness of the organization
- Intermediate experience in ICT selling to end-user customers or channel Partners / or Sales Support
- Proven gift for sales and a passion for engaging with customers to solve problems
3
Responsibilities For Analyst Sales Operations Resume
- Previous Dell experience, knowledge of Dell sales tools, and a positive reputation
- Excellent attention to detail and ability to work at a high level of accuracy
- Demonstrated proficiency in Microsoft Office and/or Sales Force Automation tools
- Support distressed or prioritized accounts as defined by manager
- Measure and report on the effectiveness (KPI’s and Metrics) of project/program status
- Experience in sales or sales operations role as an AM, BDR or Business Analyst
- Experience in Salesforce.com CRM, and other cloud-based systems and solutions is an advantage
- Improve the efficiency and effectiveness of business processes as needed
- Support role in the continuous efforts of the department to improve the operational and financial effectiveness
4
Responsibilities For Business Intelligence Analyst Sales Operations Resume
- Experience in operation and IT industry
- Recognizing how to prevent the issue going forward and providing solutions as needed
- Updating and maintaining customer price books and related reporting
- Planning, scheduling and monitoring of essential work
- Analyzing data and accurately identifying multiple root causes for numerous issues within Dells most complex order process paths
- Working with Oracle BI, Cognos, SAP, CRM Planning an asset
- Working with Sales Ops Manager as liaison with Sales Managers and District Managers to ensure full understanding of Commercial Excellence Parameters
- Arranging agenda whenever there’s partner visit
- Reporting Available to analyze root cause and Drive Corrective Actions
5
Responsibilities For Data Analyst, Sales Operations Resume
- Engaging pertinent cross functional partners to assure all incidents are fully resolved
- Involvement in Dell/EMC integration activities, representing the countries/GEO in presenting business requirements and testing of the proposed solutions
- Provide end-of-quarter Support, ensuring most efficient turnaround of processing. Occasional after-hours stand-by is required during quarter end period
- Conducts multiple phase, customized training for new hires and ongoing, role-based associate training workshops
- Assist in issue resolution, including troubleshooting and problem solving
- Collaborates with management and database administrators with development, design, building, managing and ongoing
- Continuous data cleansing, grouping and enhancement projects
- Develop reporting templates, interfaces and capabilities using SQL, Cognos, Oracle and Wave
6
Responsibilities For Analyst, Sales Operations Shared Services Resume
- Supports the GM of the region in planning and running the business
- Assist with uploading of retails sales, International retail reporting and ad hoc reports as needed by business
- Coordinate with Customer Service team on credit memo and resolving shipping claims from the markets
- Be responsible of providing pre-check of the data for data upload processing
- Be responsible of regular data cleansing tasks (i.e. homeless ID cleansing)
- Be responsible of providing sales requests completion status and timely update the required status tracking files
7
Responsibilities For Pricing Analyst, Sales Operations Resume
- Expertise working with large data sets and analytical software, including Microsoft Office
- Interest and aptitude in maintaining and improving business processes
- Successfully working/escalating with multiple cross functional teams
- Capable of managing and processing large data sets to provide insightful recommendations
- Comfortable negotiating and arbitrating with Sales Leaders
- Analyze work streams by structuring approach, resources required, and execution timeline coordinating with the various internal clients
- Assist in building and presenting quantitative analysis models to support business decisions
- Assist in building and presenting quantitative analysis models to support business decisionsl
- Able to deliver consistent ongoing support & training
8
Responsibilities For Junior Sales Analyst, Sales Operations Resume
- Support Sales management in territory planning and account targeting and maintain account segmentation and assignment in Salesforce.com
- Develop and maintain reporting and lead analyses for quarterly business reviews and annual planning
- Produce document template according to Dell standards (including boiler plate)
- Collation and authoring of proposal content and owning quality of final document
- Flexible work schedule (depending on deal requirements) to work outside normal local working hours
- Work cross functionally to develop new tools and or processes to increase the field’s productivity, communication or reporting capabilities
- Production of packaged analysis, strategies and recommendations to enable key data/metric driven business decisions via highly effective, compelling BI products, presentations and communications
- Innovator with a proven history of delivering new and improved systems/reports/processes
9
Responsibilities For Financial Analyst Sales Operations Resume
- Developer level understanding of BI Platforms advantageous (eg: Qlik, Tableau, Domo, Google Analytics etc)
- Knowledge of the following systems (beneficial): Salesforce, SAP, Hyperion
- Support the deal registration queue ensuring proper SLA achievements
- Work with the business to develop and manage dashboards and reports; maintain and report on key sales metrics in Salesforce and other reporting tools
- Interface with the different stakeholders (Sales, Operations, SSP, Inside Sales and System Teams) to ensure implementation and rollout according to deadlines
- Assist with administration of new training programs to fill competency gaps
- Participate in group training opportunities
- Regular conference calls with management outlining status of workload and provide process improvement ideas
- Accountability, Self-initiation and creative-thinking
10
Responsibilities For Sales Analyst, Sales Operations Resume
- Support the sales network, in all matters related with trade deals, advising on the budgets available in each case
- Build and maintain divisional relational databases for ad hoc reporting and ad hoc analysis (SQL)
- Provide reporting and technical support to the team for sales analytics
- Update the fusion request on the progress, manages communication of resolution and email Triggers to Submitter and/or Customer as per the corresponding process
- Provide administrative support to the pricing team
- Flexible work schedule -- able/willing to work more than 8 hours per day when necessary
- Be a change management leader in the implementation of new systems and improved processes by enabling sales to execute through simple processes and tools
- Provides accurate and timely reporting for functional area
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