Analyst, Technology Resume Sample
Davin Hermann
34964 Flossie Rapids,
Los Angeles,
CA
+1 (555) 743 5528
Work Experience
Principal Analyst Technology
08/2015
-
PRESENT
Philadelphia, PA
- Identify cross-sector Point of View (POV) sharing opportunities and seek opportunities to collaborate with across the firm on issues that cut across EY’s business activities
- Engage in the support of Key’s computer platforms at corporate, campus and data center locations
- Manage inventory of Key’s IT assets using asset tracking software
- Tier 1 support - Identify, track, and help resolve PPM application functional issues, assigning to technical support team when appropriate
- Perform User Acceptance and Smoke Testing for the PPM application
- Manage the ServiceNow tickets through close; updating status and moving to backlog for release slotting
- Assist in the year-end ServiceNow audit process with Finance and project managers, to close out all IT projects and identify carryover projects
- Provision PPM tool licenses to user community
Technology Asset Analyst
08/2010
-
07/2015
Houston, TX
- Understanding of ServiceNow project module and incident management process
- Understanding of MS PPM application technology
- Application support experience desirable
- Demonstrate ability to perform with minimal management direction/intervention
- Demonstrate experience in driving organizational mindset and process improvements
- Meaningful and challenging work assignments
- Networking opportunities with peers, senior leaders and executives
- Exposure to different areas of business
- Comprehensive professional etiquette and financial services fundamentals training; and
Junior Technology Analyst
10/2004
-
07/2010
Philadelphia, PA
- Assist in managing PPMO SharePoint sites
- Manage updates to PPMO and PPM tool artifacts and process documentation
- Work closely with and educate technical support team on process of routing and managing ticket activity within ServiceNow
- Provide weekly support metrics to PPMO team on PPM application
- Work closely with release manager on monthly PPM application releases
- Develop and foster relationships with project managers, portfolio stakeholders, and external partners
- Promote IT framework, governance, and processes, where applicable
- Understanding of all aspects of software methodologies/lifecycles and familiarity with alternative approaches including; Waterfall, Agile and Scrum implementation methods
Education
University of North Carolina at Asheville
2000 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- A strong storyteller with the ability and patience to develop storytelling skills in others
- Proficient with the English language, Excellent communication skills – verbal, written, presentation
- Have strong written and oral communication skills in both official languages
- Excellent analytical skills, and ability to work without supervision
- Strong organization skills to balance work and lead projects with attention to detail.
- Strong analytical skills, including expertise in Microsoft Excel as well as other MS Office programs
- Organizational and communication skills experience with organization and time management
How to write Analyst, Technology Resume
Analyst, Technology role is responsible for research, analytical, interpersonal, organization, software, reporting, security, database, microsoft, mainframe.
To write great resume for analyst, technology job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Technology Resume
The section contact information is important in your analyst, technology resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Technology Resume
The section work experience is an essential part of your analyst, technology resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, technology responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, technology position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Technology resume experience can include:
- Experience developing functional requirements based on business feedback and effectively communicate with both end users and developers
- Understanding of business and technical processes and how they effectively drive solutions
- Possesses technical writing and training skills
- Prior relevant IT, GRC, or consulting experience
- Strong knowledge of IT software and hardware as well as five or more years’ experience working as an IT asset analyst
- Proven ability and experience in executing strategic asset management processes successfully
Education on an Analyst, Technology Resume
Make sure to make education a priority on your analyst, technology resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, technology experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Technology Resume
When listing skills on your analyst, technology resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, technology skills:
- Excellent analytical and problem-solving skills with ability to manipulate large volumes of data to draw meaningful conclusions
- Team player with effective interpersonal and communication skills
- Strong analytical skills to include research and data analysis
- Very strong organizational, interpersonal and communication skills
- Solid Technical Skills (SQL and Excel for data analysis, MS Project / Powerpoint)
- Experience/understanding use case modeling; skillful with scenario-based analysis and use case-driven design techniques
List of Typical Experience For an Analyst, Technology Resume
1
Experience For Technology Asset Analyst Resume
- Advanced Microsoft Excel experience including experience with complex formulas, macros, functions
- Communicate effectively and manages workflow to ensure case team satisfaction
- Industry Experience (TS Associate Role or Applicable Business Experience)
- Great interpersonal skills and ability to work well in fast-paced, team environment
- Recommend enhancements to existing data sources, and identification and validation of new data sources (e.g., industry sources)
- Pricing/analytical experience
2
Experience For Technology Analyst Co-op Resume
- Analyze business processes, functions and procedures to determine the most effective business systems technology to meet the needs of the business unit
- Experience in IT, IT Risk/Technology Controls, Audit or equivalent
- Audit, internal controls, information technology or systems experience
- Experience with system implementation and/or system administration
- Experience with risk and control concepts
- Experience in biometric technologies
- Experience with JSON concepts and REST API’s
3
Experience For Bid Analyst, Technology Resume
- Three to five years’ experience with major HRIS/HRMS platform(s) i.e. Workday, Success Factors, SAP, ADP, or other
- Financial Services experience required preferable with mutual funds
- Experience with mainframe and distributed environments
- Experience with HP NonStop data tools: Enforms and DBAccess
- Experience with HP NonStop spoolcom/peruse
- Management experience, preferably in the financial services industry or at a Big 4 firm
4
Experience For Principal Analyst Technology Resume
- Good knowledge of one or more IT processes as well as controls
- UI and backend data validation
- Establishing and maintaining the expertise of WDRS users by providing training and engagement opportunities
- Understanding of core CRE&F including transaction management, occupancy planning, real estate strategies, facilities management and construction management
- Traveling to LHJ staff sites and DOH agency sites to maintain working relationships and evaluate needs and processes
- Understanding of project management methodologies, e.g., Scrum and Waterfall
- Working knowledge of Relational database concepts: MS Access
- Maintains intelligence on licensing activities on major software firms, including but not limited to Microsoft, IBM, HP, Oracle, Adobe, and others
- Maintains usage of MSDN licensing for granting access and access removal
5
Experience For Senior Performance Analyst Technology Resume
- Provide general support to the Technical Assistance Center (“TAC”) regarding software licensing and deployment
- Facilitate the flow of information between stakeholders to ensure a common understanding of needs and deliverables
- Facilitate the solution selection/decision making process and provide the necessary information to enable the business unit to make an informed decision
- Document business functions, processes and procedures, including as-is and to-be states and the changes necessary for this transformation
- Support end-user feedback activities, such as, user acceptance testing and demonstration
6
Experience For Senior Analyst, Technology Business Managment Resume
- Provide guidance to AGS internal teams to create technical specifications to automate existing manual processes
- Utilize software metering to harvest software for redeployment and generate cost savings
- Provide portfolio setup and management focusing on capital and expense projects
- Basic knowledge of distribution business; general understanding of business processes
- Independently interact with business units to ensure clarity of the problem/opportunity and elicit business requirements
- Assess the capabilities of the business unit to understand the change needed to meet business needs and achieve strategic goals
- Recommend and implement new features and enhancements for the product team to develop
- Facilitate design sessions for business solutions
7
Experience For Analyst, Technology Solutions Resume
- Mentor less-senior analysts on the team
- Identify and resolve business issues
- Develop detailed understanding of the business being analyzed including the organizational structure and relationships that exist between business units and an understanding of the business impact on the request being addressed to provide better insight in solution recommendations
- Responsible for the administration of Ariba and Fieldglass, including user provisioning and maintenance, vendor enablement, and other recurring administrative tasks
- Investigates and provides resolution to technical support requests for all procurement technology systems
- Configuration and testing of Cloud systems and integration during technical releases to ensure sound integration is maintained Responsible for testing changes in the systems and conduct FUT, SIT and coordinate regression testing in order to deploy new functionality. Responsible for owning and escalating root cause analysis when an issue arises
8
Experience For Senior Analyst, Technology Advocacy Resume
- Combines learning with skill development through practical work and projects
- Creating self-service dashboards for our Client Executive teams
- Creating self-service dashboards for our Vendor Management Activities
- Manage, maintain and run reports from STP’s workflow management tool to keep track of STP projects and generate metrics on STP project completion
- Help coordinate STP’s participation in industry events (e.g., CES, NAB)
- Responsible for the support of Desktops and Laptops, printers, mobile devices and other core technologies essential to the bank’s core infrastructure and businesses, including GUIPT and IPCC telephony for all supported client base
- Responsible for the support of Desktops and Laptops, servers, printers, mobile devices and other core technologies essential to the bank’s core infrastructure and businesses, including GUIPT and IPCC telephony for all supported client base
- Gather, analyze, document and manage business and user requirements (both functional and non-functional) for technology solutions that address business needs
9
Experience For Senior Analyst, Technology Risk Management Resume
- Evaluating the level and quality of the data available, identifying and highlighting any data quality issues, data field interpretation and documenting any deficiencies evident from the data available to assist in the future improvement of the Bank’s data systems
- Constructing solutions and ways to deliver solutions to data issues highlighted, researching new sources of data and software applications, to make the Bank’s data comprehensive
- Closely working with Dev Team and Architectural Group to be sure that FSD’s are inline with the product possibilities
- Help test team to define test cases based on FSD’s
- Participate in Application Impact Analysis (AIA) meetings to review appropriate RTOs of applications, platforms, or services
- Assist in long term Technology Control Organization’s (TCO) information risk and control strategy designed to keep the information assets of the LOB secure
10
Experience For Technology Summer Analyst Resume
- Build a strong working knowledge of CIBC information systems, applications, existing data sources and key metrics sufficient to understand the availability and limitations of data relevant to Technology Risk Management
- Relationships management skills with the ability to influence without authority
- Consolidate and reconcile data from multiple sources to provide a holistic view of technology risk metrics, such as Key Risk Indicators (KRIs)
- Excellent organization skills sufficient to plan own assignments according to general work plan and ability to manage multiple initiatives of varying complexity while under time constraints
- Well-developed communication (i.e., verbal and written) skills sufficient to articulate ideas, opinions and findings that involve analysis, interpretation, and assessment in an accurate and timely manner
- Well-developed judgment and business acumen sufficient to interpret and/or analyze factual and conceptual information with the ability to interpret/apply general procedures, standards or approaches when formulating responses to problems/issues
List of Typical Skills For an Analyst, Technology Resume
1
Skills For Technology Asset Analyst Resume
- Hands-on experience working alongside experienced Technology professionals
- Experience with SAP Ariba including P2P/SRM invoicing and purchasing
- Experience gathering and writing requirements and creating test scripts/cases
- Experience with SAP Ariba including P2P/SRM, Sourcing, SIPM, Contracts
- Adult training program development, including video/webinar experience
- Knowledge of managing a specific Service Management Process pertaining to the job. 2 years’ experience
- Experience in testing Windows Software Applications / Database applications produced using VB, C#, Access, SQL Server
- Excellent at performing multiple tasks at the same time without erring
2
Skills For Technology Analyst Co-op Resume
- Strong understanding of change management, negotiation and project management processes
- Strong technical understanding of the Ariba and Fieldglass systems
- Stay focused on making sure standards practices are followed in a cost-effective manner
- Solid understanding of principles of risk management
- Advanced experience using MS Office Suite Word, Excel, and Powerpoint
3
Skills For Bid Analyst, Technology Resume
- Strong knowledge of Agile software development processes and creating common artifacts
- Ensure appropriate recovery plan information and evidence of testing has been stored in the firm's Resiliency Data Management System (RDMS)
- Experience with Data Analysis and Data Mapping required
- Well-rounded and balanced background including demonstrated leadership abilities
- Technical support experience in a computer support environment
4
Skills For Principal Analyst Technology Resume
- A proven manager of individuals and leader of teams; able to adapt to the mood of the collective
- Experience with SAP Fieldglass, an asset
- Working knowledge of programming languages, including SQL, R, Python and any other related technology tools to conduct analysis
- Developing and maintaining veritable expertise in the target subject
- Rising senior (U.S.) or penultimate year students (UK) during summer 2019
- Understanding of and sympathetic to, Client requirements
- Willing to take initiative
- Creating polished, comprehensive and concise finished intelligence products
5
Skills For Senior Performance Analyst Technology Resume
- Creating self-service dashboards for our PMO, SD and Architecture teams
- Integrating new data into our Data warehouse via ETL and/or direct connect
- Understanding of BNY Mellon’s commitment to diversity and inclusion
- Setup sFTP sites including creating standard directory structure, assigning permissions and creating users
- Interact with suppliers on purchasing order receipts, ad-hoc requests/questions, resolution of invoicing and receiving discrepancies
6
Skills For Senior Analyst, Technology Business Managment Resume
- Responsible for troubleshooting all vendor problems, including troubleshooting of the procurement technology systems when required
- Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
- Support change management tasks, such as, writing end-user documentation and delivering training
- Responsible for the administration of SAP, including user provisioning and maintenance, vendor enablement, and other recurring administrative tasks
- Detailed understanding of desktop and server based software licensing
- Detailed understanding of contract terms and licensing components
7
Skills For Analyst, Technology Solutions Resume
- Use reporting tools and programming languages to design and develop reports
- Advanced knowledge of risk management, issue tracking, change management and requirements gathering
- Provide guidance and support to ensure adherence to Global Technology Resiliency Management planning and testing standards for all assigned applications
- Improve our reporting in the application development, financial reporting and project space
- Interact with database using SQL queries for analysis; and able to understand technical interfaces using contracts in technologies such as JSON, XML
- Act as an expert on key P&SM systems, including Ariba, SAP AMIS, SAP MM, Logistics, Invoice Correction CITRIX, FMR, Fieldglass, and SharePoint
- General understanding of software deployment methods
- Technical understanding of various software tools such as ITCM, ITAM, SAM, SCCM, and ILMT
8
Skills For Senior Analyst, Technology Advocacy Resume
- Research and analysis across open source and classified resources pertaining to the target subject
- Plan and lead brainstorming and workshops related to technology improvements
- Apply logical and strategic thinking to a wide range of intellectual and practical problems
- Project delivery using RPA software (Automation Anywhere, Blue Prism, UiPath or Open Span) is a mandatory requirement
- In-depth understanding audit best practices and industry frameworks such as COBIT and ITIL
9
Skills For Senior Analyst, Technology Risk Management Resume
- Controls quality & contribution / updates to existing topic/sector knowledge base
- Reviews & assesses the relevancy of documents in existing topic/sector-related knowledge base
- Partner with business stakeholders to confirm business requirements for purchases via Ariba/Fieldglass are adhering to procurement processes and policies
- Assist in identifying potential solutions for the business and provide input to issues or risks
- Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements
- An understanding of RBC Capital Markets’ capabilities
10
Skills For Technology Summer Analyst Resume
- Develop specifications for accounting rules with business partners
- Work with the business areas to understand their TSG data needs and create a reporting strategy for the business within TSG services
- Setup UNIX Client directory structure across DEV, TST and LOD environments ensuring the proper permissions are applied
- Interface with clients to establish delivery timelines for software packaging requests
- Package vendor software using Flexera Install shield for deployment in SCCM 2007 & 2012
- Participate in designing new enhancements to the Canadian Tire desktop environment
- Proficient in Microsoft Tools (including TFS, Excel, Microsoft Project, PowerPoint and Visio)
- Knowledgeable in writing SQL queries in SQL server and Oracle Database
- Knowledge of both Manual and Automated Testing
List of Typical Responsibilities For an Analyst, Technology Resume
1
Responsibilities For Technology Asset Analyst Resume
- Potential to develop management skills and business acumen
- Strong experience in a topic/sector domain with own professional network
- Five years or more ITSM tool experience, as well as ServiceNow experience
- Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
- Experience of working with reporting framework and task scheduling
- 3-5 yrs experience documenting SDLC requirements
2
Responsibilities For Technology Analyst Co-op Resume
- Knowledge of and experience with centralised clearing systems such as Markit Trade Manager, DS-Match
- Solid working knowledge of and exposure to the Calypso admin tool and various Calypso engine logs
- Experience with Tableau or PowerBi
- Relevant work experience in a technology operations environment is desired
- Experience with data integration projects is desirable
- Experience with Microsoft’s Team Foundation Server (TFS) is desirable
- Team Foundation Server experience required
- Experience in the Compliance and Supervision vertical
3
Responsibilities For Bid Analyst, Technology Resume
- Extensive experience in gathering business requirement for features from SMEs
- Extensive experience in creating BRDs
- Experience in creating PBI in TFS
- Experience with Sprint Scrum/Agile methodologies
- Strong ability to carry out assigned tasks independently with little supervision
- Three to five years’ experience with major HRIS/HRMS platform(s) i.e. Cornerstone or other
- Improving the Data warehouse solution implemented in Q1 2017
- Working with business areas to develop new KPIs that align with Gartner/Industry standards
- Maintain the project plan, assist with the execution of assigned project plan tasks, and track overall project health utilizing MS Project
4
Responsibilities For Principal Analyst Technology Resume
- Post-secondary education in Accounting, Business, Mathematics or Finance
- Market Data Operations and Engineering
- Familiarity with BI Publisher, PeopleSoft (MetLife’s Corporate Ledger software), including People Soft Query
- A team player and relationship builder who can work with individuals and groups in a constructive and collaborative manner
- Expert competency with Microsoft Office tools (Word, Excel, PowerPoint, SharePoint, Project)
- Well-developed knowledge of CIBC businesses is an asset
- Coordinating changes to Washington Disease Reporting system (WDRS) between the WDRS project, case management programs, agency and Local Health Jurisdiction (LHJ) users, HTS, and Consilience (vendor)
- Being DOH's outward face for the WDRS system, serving as product owner and ambassador to ensure user satisfaction, adequate service levels, and identifying changes or resources to remedy problems
- Develop and maintain expert-level knowledge in the technology of the WDRS case management system
5
Responsibilities For Senior Performance Analyst Technology Resume
- Design process flows for new system or system changes that map to a user’s/department’s business function
- Exposure to the different areas within Capital Markets
- Develop KPI’s to capture, cost, risk and value and compare technology projects using tools such as Net Present Value, implement and facilitate their reporting
- Become the internal ‘super user’ of portfolio management software and work with the provider to tailor and customize the tool
- Assist in the creation of project charters, plans and other required documents
- Schedule and execute orientation, business analysis, and other related meetings with business partners including the creation of presentations and meeting setup activities
- Assist in Project Communications and Status Reporting to related groups
6
Responsibilities For Senior Analyst, Technology Business Managment Resume
- Ensure communication within Deloitte’s network of RPA experts on common process, methodology, tools and RPA principles
- Lead a group of individuals and programs around performance improvements
- Automate current reports and all future report requests
- Review how the data is handled (APIs, translations, ETLs etc.) and identify improvements and Best Practices
- Analyzes the impact of configuration changes and vendor releases to determine impacts to core HR systems and downstream consumers of HR data
7
Responsibilities For Analyst, Technology Solutions Resume
- Serves as the go-to person and subject matter expert (SME) for configuration, business use, as well as capabilities and limitations of HR systems
- Web programming, management or comparable experience, including 1 to 2 years of leadership in a technical or cross-functional team, preferably at a creative agency
- Break down tasks so they can easily be delegated to other team members
- Develop documentation for Team Best Practices
- Develop and Maintain QA processes to ensure adherence to the defined TS SDLC standards
- Attend Implementation specification meetings and provide recommendations for best practices
- Review technical specifications created by Solution Architects and Implementation Consultants to ensure they are complete and accurate
8
Responsibilities For Senior Analyst, Technology Advocacy Resume
- Create technical specifications for AllegisPay Global Project to ensure they are complete and accurate and provide recommendations for best practices
- Triage technical issues with Integration Failures/Logic gaps
- Based on provided technical specifications accurately create Sources and Targets within Informatica
- Overall oversight for all TS case requests through AGS360 (Enhancements, Configuration Changes, Off Cycle Integration runs, sFTP Password Reset etc.) for TS Team Clients (AGS Internal, VMS, Clients etc.)
- Conducts operational assessments with TS Team Clients (AGS Internal Teams: Program Office, Invoice Team, BI, BA Etc.) to identify areas of efficiencies through Cost Savings, Risk Mitigation, and/or Time Savings
- Performs data collection and analysis in support of risk analyst project activities
9
Responsibilities For Senior Analyst, Technology Risk Management Resume
- Identifies reviews, assesses, and documents risk management and control issues in assigned business processes
- Plan, test and document new products for the Canadian Tire Windows 7/8/10 environment
- Test various components for the Windows 7/8/10 desktop environment
- Provide 2nd level technical support for the current PC/LAN environment
- Initiate change requests (RFC) to promote new technology into production
- Evaluates inventions disclosed to JHTV for intellectual property protection and commercialization potential
- Supports fellow team members in the negotiation, processing and execution of license and option agreements and helps in compliance monitoring of executed agreements
- Analyzes the impact of configuration changes and vendor releases to determine impacts to core CRE&F systems and downstream consumers of CRE&F data
10
Responsibilities For Technology Summer Analyst Resume
- Partners with vendors, enterprise IT teams, HR and CRE&F back-office and end-users to design, test and implement process and system change requests and break-fixes
- Serves as the go-to person and subject matter expert (SME) for configuration, business use, as well as capabilities and limitations of CRE&F systems
- Familiar with SQL and data warehouses methodologies
- Competence with multiple software development lifecycles, i.e. SCRUM, Waterfall
- Reconcile deployed software inventory against license entitlements. Resolve inventory discrepancies with end users and/or technology
- Tracks and issues software license keys
- Coordinates purchases of desktop software, utility software, and firmware
- Prepare and distribute monthly software compliance reports
- Coordinates vendor led and internal software compliance audits
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