Application Management Resume Sample
Clemmie Pfeffer
80432 White Union,
New York,
NY
+1 (555) 578 6065
Work Experience
Technical & Application Management Specialist
02/2018
-
PRESENT
Dallas, TX
- Management of large global project teams (including Offshore/nearshore teams)
- Thinks globally (‘big
- Supports and oversees Analysts/SMEs with vendor management (statements of work, service levels, resourcing liaising with Procurement where necessary) where a component of a solution is being delivered by a third party
- Supports and oversees Analysts/SMEs in the production of project estimates, applying the corporate cost management standard and moving towards ongoing improvement in estimating
- Assists IT Solutions Consulting as they proceed through solution architecture and high-level solution design
- Gather business requirements, develop logical solutions, assess implementation alternatives and formulate overall design approaches
- Facilitate evaluations of commercial software to be used by ENGIE business units and ensure alignment with the overall IT Strategy
- Provide support during non-standard work hours or during an unplanned outage or emergency situation
Application Management Analyst
01/2015
-
10/2017
New York, NY
- Provide oversight to multiple application support teams
- Prioritize Incidents, Problems and System changes for S&Q applications for support teams
- Look for opportunities to reduce number of incidents and outages by ensuring root cause analysis and fixes of issues. Leverage VWGoA established Problem Management Process
- Resolve critical IT issues detected by monitoring systems and business within SLA
- Experience in Application/Production Support position
- Lead and mentor a distributed team members supporting the Ministry of Health’s application portfolio
- Provide support for Business Intelligence (ETL) applications at Dell
- Overall 2-4 years of experience in Data Warehousing
- Good to have knowledge/exposure to Ab Initio
Entry Level Application Management Analysis
05/2012
-
11/2014
Boston, MA
- Understanding of Identity and Access Management and information security principles
- Being able to build and maintain strong relationships both with top management and within the team
- Good knowledge of experience with core banking system
- Responsible for coordinating SEV1 and SEV2 outages 24X7 until resolution
- Responsible for ensuring all assigned applications are recovered after any outage or disaster
- Liaising with external and internal vendors and VW Group Support in Germany to ensure operational stability of applications and Service Levels adherence
- Ensure changes to production environment are properly understood by the support teams
Education
Southwest Minnesota State University
2006 - 2011
Bachelor's Degree in Computer Science
Professional Skills
- Strong problem-solving/troubleshooting and analytical skills required
- Strong Scripting skills. (Bash)
- Strong time management, project management and team collaboration skills
- Team player with strong analytical and administration skills – lateral thinker
- Strong Microsoft Office and MS business application skills
- Strong analytical, communication skills combined with very good attention to detail
- Strong experience of working in a ticket based system (Service Now, Peregrine etc)
How to write Application Management Resume
Application Management role is responsible for analytical, database, scripting, architecture, training, integration, procurement, security, design, education.
To write great resume for application management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Management Resume
The section contact information is important in your application management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Management Resume
The section work experience is an essential part of your application management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Management resume experience can include:
- Communicate effectively with IT professionals on an in-depth technical level and with non-technical professionals, both verbally and in writing
- Good Experience with Business Objects, Microstartegy, SAP HANA .Net (VB,C#) and MSBI Technologies
- Experience in bug tracking tools (preferably Remedy)
- Exposure to any of the scheduling tools (preferably Control-M) and Strong customer satisfaction focus and drive for results
- Proven Network/Application troubleshooting
- Demonstrates understanding of intersystem dependencies around primary and distributed applications
Education on an Application Management Resume
Make sure to make education a priority on your application management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Management Resume
When listing skills on your application management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application management skills:
- Very good communication skills and ability to collaborate with customers
- Proven experience with industry standard technologies inclusive of the following
- Strong interpersonal skill – can deal with people of all levels
- Strong knowledge and experience in System Development Life Cycle (SDLC) project management and applicability of IT controls to development deliveries
- Related work experience with demonstrative IT Service Management, Data Management and Application Development exposure and experience
- Relevant industry experience and a proven track record of expertise in IT support related tasks
List of Typical Experience For an Application Management Resume
1
Experience For Application Management Analyst Resume
- O-8 months experience / training in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java
- Experience working in a global, remotely distributed team
- Relevant experience in the tools and technologies mentioned above
- Encouraging and managing diversity
- Commissioning of new HP and x86 hardware
- Spring Core & Webflow
- Functional testing of the defects/changes implemented
2
Experience For Technical & Application Management Specialist Resume
- Automate tasks through code scripting (JavaScript, Perl, bash, PowerShell)
- Coordination of system level changes, patching and upgrades
- Responsible to take ownership and drive multiple challenging task assignments
- Exposure to Hadoop is added advantage
- Ensures root cause of problems in the IT Infrastructure is identified and accountability is assumed through ownership assignment and repeated status reviews. Creates post mortems and reviews with business leadership
3
Experience For Manager Application Management Service Resume
- Grants authorized users the right to use a service while preventing access by non-authorized users. Enforces policies established by governance and architecture functions
- Provides project management support through planning, coordination, organization, and control of activities to obtain operational objectives or desired business outcome
- Understands the risk profile associated with the introduction of changes to the IT infrastructure and platforms. Performs impact assessments. Ensures adherence to agreed maintenance windows. Deploys changes into production or participates in the deployment with Implementation Engineering and/or Development
- Good working knowledge of Unix & Windows Administration
- Good working knowledge of Unix or Windows Administration
- Supports IT Operations Control and escalations from other I&O teams
- Possesses excellent verbal and written communication skills and the ability to interact professionally with a deverse group of developers, product owners and SME’s
- Day to day Incident management related work and resolve major support IT issues detected by monitoring systems and business within SLA
- Weekend and evening hours required on rotational basis
4
Experience For Senior Application Management Associate Resume
- Work with the Development team/ Level 3 to reduce reoccurrence issue and preventive measurement to drive production environment stability
- Self-manage and work independently and within a team
- Implement new functionalities required by the business
- Fix defects identified in the environments
- Current team shape is 2 Full Stack Applications Management Engineers
- Communicates with external team to address system issues
5
Experience For Application Management Engineer Resume
- Learns new applications, Dell-specific technologies, system behavior and business processes as they relate to customer needs
- Guides completion of troubleshoot sessions and report systems health status to customers
- Leverage extensive technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities providing guidance to the team
- Experience in release management/system administration or other similar technical field
- Application Management Senior Analyst position in the AMS team in Dell Penang, primarily focusing on maintenance and support of segment of CTI, which supports mainly on call routing and tracing in telecommunication space
6
Experience For Application Management Senior Analyst Resume
- Provide guidance and oversight for release planning activity, including ongoing collaboration and communication with the client’s operation’s team to keep current on deployment readiness
- Experience in Microsoft and Linux are mandatory and experience and understanding of Oracle Apps are added advantage, need to have fair idea of Server hardware and computer networking technology
- Experience with Microsoft Azure Cortana Analytics suite (Logic Apps, Service Bus, Event Hubs, Data Factory, Azure Data Warehouse)
- Experience in design and development of Web applications, Web APIs or RESTful Web services, API management and Mobile Cloud Services like Azure
- Possess 2-4 years’ experience in software applications support or development
7
Experience For Technical & Application Management Resume
- Some background in backend infrastructure for mobile (Good, etc.)
- Experience with Microsoft Azure environments
- Experience in release management/system administration or other similar technical field
- Experience as lead support technician
- 24/7 on-call support
- JavaScript, CSS, JSP
8
Experience For Application Management Services Team Lead-service & Quality Resume
- Able to work shift
- Self-motivated, can take autonomy for tasks within their responsibility
- Devices like iPhones, Windows phones and Android but also tablets, like iPad or Surface Pro 3
- Migration of applications on our mobile platform, Worx application suite
- Knowledge of Test, Business Analysis, Operations and Service Delivery Architectures would be beneficial
- Optimisation of the team’s performance by acting as a gatekeeper and enabler, focussing on individuals’ strengths and creation of a collaborative team culture
9
Experience For Senior Analyst, Application Management Resume
- Experience with PHP, RESTful API’s, JQuery and Web Applications
- Management of Red Hat Linux, IBM AIX, Oracle Solaris
- Support hardware through management of VIO, control domains, system controllers and blade enclosures
- Performance management of UNIX systems
- Handle break fix and change requests
10
Experience For Manager, IT Application Management Resume
- Management of weekend activities
- Management of SAN configuration
- Coordination of application and project handover and rollout
- Recognized IT Certification
- Responsible for day-to-day production management activities including the investigation, communication, prioritization, and resolution of Incidents, Service Requests, Problems, and Complex Problems. Ensures all nightly production batch trails are completed on time based on SLA commitments. Provides support for Change and Release Management deployments as well as Compliance/Regulatory activities
List of Typical Skills For an Application Management Resume
1
Skills For Application Management Analyst Resume
- Strong experience with the following (PHP, HTML5, JavaScript, JQuery, AngularJS, Entity Framework)
- Leading a team to achieve operational improvement through managing domain KPI’s (SLA,KB, Backlog and task prioritization)
- Experience working in an Agile development environments
- Hands-on experience with supporting all TIBCO environments and technologies
- Service Provider Experience providing service to our clients
- Experience working with Service Management Tools like OPAS Remedy or similar
- Experienced in supporting Wintel Technology - Microsoft Windows Server 2003 and 2008
- Strong knowledge of PC systems hardware, troubleshooting, diagnostics and configuration in a Windows environment
- Good communication in English (spoken and written)
2
Skills For Technical & Application Management Specialist Resume
- Agile/Lean processes knowledge and experience
- Professional IT experience
- Rally experience
- Experience as Linux Admin
- Experience of TIBCO Admin, BW, iProcess tools Unix Script etc
- Hands on support experience
- Possess a 3-5 years experience in software applications support and development
3
Skills For Manager Application Management Service Resume
- Able to make good decisions independently very quickly
- Experience with RequestCenter and ServiceDesk tools
- Experienced in Thin Client would be an advantage
- Experience of MSI technology
- Experience in the design, implementation and support of applications in a high transaction volume enterprise environment
- Staying relevant to emerging trends in areas related to contemporary web design and UI/UX strategies
4
Skills For Senior Application Management Associate Resume
- Willing for Night Shift Support
- Ensuring that the agreed IT services are delivered in accordance to established Service Levels
- Being available when needed
- Scan the existing environment for the cutting edge opoortunities that exist and evaluate their application on the existing Cargill Portfolio
- Utilize desktop tools to communicate (Instant Messaging, WebEx, Audio Conferencing, etc.)
- Take a break and have fun by participating with other IBM’ers in a game of pool, ping pong or foosball
- Responsible for documenting solutions and operating procedures
- Participate in the weekly meeting, where a cross-cutting team collaborates within regions to update your group policy changes
- Understands, and remains abreast of, corporate business and technology strategy, as well as technology/industry trends, especially in the domain of software engineering and development, in order to ensure that the activities of the IT Application Management team are informed by them
5
Skills For Application Management Engineer Resume
- Thinks globally (‘big picture’), while applying a regional/local focus
- Ensure all application incident are resolved according to the established SLA
- Provide support during required business hours with on call rotation outside of business hours
- Configure and maintain SharePoint Server 2010 and 2013 farms according to best practices for security, performance and availability
- Accountable for incident and problem management by ensuring incidents and problems from all business units are resolved quickly
6
Skills For Application Management Senior Analyst Resume
- Proficient in T-SQL writing stored procedures, complex joins, etc
- Knowledge of networking services within an IP environment
- Desktop operating Systems (Windows) and Mobile platform XEN Mobile
- Works collaboratively with Business Management to build solutions that meet the business, technology and the corporation’s strategic objectives
- Works with the EMEA IT director and the Cross Technology Services function to contribute to IT strategy and direction in order to achieve alignment with business strategy
- Sets a positive, proactive tone for the IT Application Management team in terms of excellence in execution, governance and adherence to corporate standards
- Help in identifying strategic applications that need initiatives like Disaster Recovery, Security improvements, License optimization etc. for better management according to ITIL principles
7
Skills For Technical & Application Management Resume
- Work closely with IT service managers, Business Relationship Managers and IT vendors to build and execute the IT Roadmap for applications
- Manage Severity 1 and 2 systems issues 7x24 until resolved
- Available for domestic travel in USA and Canada (1x per year)
- Available for international travel to Germany, India, Mexico etc (1-2x per year)
- High proficiency with Microsoft Office software (Excel, Word, PowerPoint, Outlook, SharePoint)
- Verify that PMO established standardized delivery process is utilized by development teams by ensuring application onboarding and delivery criteria’s are met prior to production roll out of a system
8
Skills For Application Management Services Team Lead-service & Quality Resume
- Maintain current state of application documentation at all times
- Own and ensure Incidents, Problem and Change tickets are addressed in accordance to Department KPIs
- Timely and appropriate communication,
- Provide a channel for users to request and receive standard services for which predefined approval and qualification processes exist. Provide information to users and customers about the availability of services and the procedure for obtaining them. Fulfill standard requested services. Assist with general information, complaints or comments
- Participate and/or lead in our lunch and learn sessions
9
Skills For Senior Analyst, Application Management Resume
- Take advantage of our on-site exercise room which includes cardio and weights
- Flexible on shift timings and weekend shift
- Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net, Weblogic/Java. Infrastructure knowledge is an added advantage
- Participate in Service Transition activities including change, release, configuration and on-boarding
- Participate in Service Design activities including service continuity, capacity planning, and access controls
- Participate in Continuous Service Improvement activities including development training, product lifecycle management, service reviews and process reviews
- Responsible for supporting all activities related to the Enterprise SharePoint operations, maintenance, integration, and improvement
10
Skills For Manager, IT Application Management Resume
- Able to provide off hours, on call support
- Support Microsoft System Center Configuration Manager (SCCM)
- Support Microsoft NTFS (New Technology File System) permissions
- Document problems, platform standards and the corrective procedures, interact with other technology groups to identify and correct problems where necessary
- Resource for system escalation issues
- Work independently and as a team member on projects with many challenges
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