Assistant Executive Housekeeper Resume Sample
Baron Boyle
28439 Bergnaum Street,
San Francisco,
CA
+1 (555) 101 5304
Work Experience
Assistant Executive Housekeeper
03/2017
-
PRESENT
Detroit, MI
- Ensure that all associates are hygienically clean with clean, complete uniforms
- Provide up-to-date job descriptions for all associates
- Immediate response to all guest problems and guest correspondence
- Ensure that lost and found articles are stored properly and correct logs are maintained
- Maintain division goals in relation to accident prevention, safety and fire prevention and
- Carry a pager at all times
- Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's
Assistant Executive Housekeeper Inn
11/2014
-
01/2017
Houston, TX
- Use the telephone and computer system for reporting and verifying room status
- Conducts pre-shift meetings and reviews all pertinent information for the day’s activities; departures, arrivals, and scheduled stayover cleans
- Oversees staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met
- Previous Rooms Division leadership experience required
- Monitoring Associates’ daily work schedules and hours
- Maintaining supplies in various Resort Amenity housekeeping storage closets
- Enforcement of uniforms and associate appearance
- Assist in facility inspections and generating reports
Vietnamese Assistant Executive Housekeeper
05/2011
-
08/2014
San Francisco, CA
- Training and mentoring personnel
- Communicating associates’ problems and needs to Director of Housekeeping Operations to encourage positive staff morale
- Receiving deliveries and organizing stocked items
- Position requires flexibility of schedule, creativity, social and interpersonal skills, decision making ability, initiative and sense of urgency
- Demonstrated organization and follow-up skills
- Get along well with others, demonstrate flexibility and patience, work well as a team member and as a leader
- Strong computer skills, including Microsoft Office Suite required
Education
Johnson & Wales University
2005 - 2010
Engineer's Degree in Hospitality
Professional Skills
- Strong interpersonal, problem solving abilities with excellent organisational and planning skills
- Demonstrated skills in leading and developing a team, collaboration, implementation and execution
- Constantly demonstrates knowledge and use of computer skills
- Excellent leadership, communication, organization, problem solving and analytical skills
- Excellent leadership, organizational and communication skills
- Excellent time management, organisational skills and ability to work autonomously
- Writing skills: Able to write plans, reports, and proposals
How to write Assistant Executive Housekeeper Resume
Assistant Executive Housekeeper role is responsible for leadership, english, standards, government, computer, microsoft, mentor, training, finance, credit.
To write great resume for assistant executive housekeeper job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Executive Housekeeper Resume
The section contact information is important in your assistant executive housekeeper resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Executive Housekeeper Resume
The section work experience is an essential part of your assistant executive housekeeper resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant executive housekeeper responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant executive housekeeper position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Executive Housekeeper resume experience can include:
- Communicate effectively to provide clear direction in assigning and instructing housekeeping in details of work
- Mentor and Develop staff in regards to leadership, consistency, training, writing skills, and overall departmental standards and policies
- Communicate effectively with all departments with in the hotel, and all levels of management
- Critical problem analysis/resolution skills
- Previous experience working with accruals, inventory management and financial budgeting
- Previous experience managing departmental finances i.e. purchasing, inventory and productivity management required
Education on an Assistant Executive Housekeeper Resume
Make sure to make education a priority on your assistant executive housekeeper resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant executive housekeeper experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Executive Housekeeper Resume
When listing skills on your assistant executive housekeeper resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant executive housekeeper skills:
- Good teamwork, result oriented and good communication skill
- Good leadership and managerial skills
- Strong developmental and mentorship skills
- Excellent communication skills, both written and oral. Computer literate in Microsoft Window applications required
- Coaching - Communicates effectively and develop subordinates, conducts performance appraisal and feedback
- Gaining additional skills and knowledge for future advancement
List of Typical Experience For an Assistant Executive Housekeeper Resume
1
Experience For Assistant Executive Housekeeper Inn Resume
- Assists in developing and maintaining Housekeeping Department operating procedures to ensure effective execution of work
- Ensure effective Colleague planning, selection, training and development strategies are in place as directed by the Director of Housekeeping
- Experience leading a large staff of 60-80 associates
- Line level experience in all aspects of the Housekeeping department
- Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
- Assist with the development of budgets to ensure each area of responsibility operates within established cost while providing maximum service
2
Experience For Franchised Assistant Executive Housekeeper Resume
- Previous leadership experience in luxury high volume environment required
- · Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful
- Experience in a luxury hotel/resort/condo
- Previous 3 years leadership experience required
- Maintain high moral, good work enviroment, sense of professionalism and guide the staff to increase productivity
3
Experience For Vietnamese Assistant Executive Housekeeper Resume
- Three or more years progressive housekeeping managerial experience in a luxury lifestyle brand
- Knowledge and experience in the purchasing and productions process and is equally versed in global distribution
- Previous experience managing a culturally diverse team
- Cooperates, coordinates and communicates with Section Heads as required
- Overseeing and directing initial housekeeping training for staff according to Training Certification processes
- Addressing and/or submitting recommendations for continual improvement of expense management for the housekeeping
4
Experience For Assistant Executive Housekeeper Resume
- Attending and resolving guest complaints
- Coordinating the preventive maintenance schedule of rooms and public area with maintenance department
- Identifies training needs, assists in developing formal training plans and implements training sessions
- Handle administrative functions up to and including disciplinary actions, associate counseling, training, and development of new Leads and Supervisors
- Prepare work schedules as well as vacation schedules whilst being fair to all Employees to ensure efficient manning levels are maintained during operation
- WHS compliance in all areas of the department including cleanliness and hygiene, manual handling, chemical handling and guest privacy and security
- Assists in monitoring and controlling, on an on-going basis, departmental costs to ensure performance against budget
5
Experience For Assistant Executive Housekeeper Inn Resume
- · Investigates concerns regarding housekeeping service and equipment, and takes corrective action
- · Assists in controlling expenses by the housekeeping department
- · Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines
- ·Address guest concerns and react quickly, logging and notifying proper departments as required
- Support the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms
- Continually seeking opportunity to keep housekeeping staff highly engaged
- Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied areas
6
Experience For Franchised Assistant Executive Housekeeper Resume
- Maintains open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping Department
- Ensure proper reporting of completed work
- Ensure all guest rooms are cleaned according to the company standards
- Ensure all the public areas, including pool surroundings, are maintained to a high standard
- · Schedules cleaning for lobby areas, public restrooms, hallways, entry ways, and elevators
- · Inventories cleaning supplies & linen stock to ensure adequate supplies
- · Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff
- · Confirm all housekeeping staff members have arrived or find substitutes for absent employees
- · Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) public area
7
Experience For Vietnamese Assistant Executive Housekeeper Resume
- · Review the housekeeping points via Revinate, take actions on guest complaints and also share guest compliments with staff members
- · Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens
- Write reports with proper format, punctuation, spelling, and grammar
- · Schedules cleaning for all custodial buildings
- · Ensures guest units are properly secured and that proper key control procedures are utilized by the SVR housekeeping staff
- · Maintain high quality of housekeeping standards in: 1) the guest units 2) lost and found procedures 3) public areas
- · Co-ordinate with vendors eg: carpet shampooing, Laundry services and other outsource services
- · Prepares Birch Street purchase orders, purchases other supplies and equipment, and also monitors par stock on all SVR housekeeping guest supplies and linens
8
Experience For Assistant Executive Housekeeper Resume
- Computer literate and proficient in the use of Microsoft applications including Excel, Word and Outlook
- Emphasize guest satisfaction -Medallia- during all departmental meetings and focus on continuous improvement
- To lead and assist the Housekeeping Manager in the day-to-day operation of the department to ensure service standards are followed
- Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
- Manage all day to day operations for the Housekeeping department
- Conduct interviews for new hires and set standards
- Train and on-board new staff
- Actively involved with outside vendors to discuss new methods to improve the quality, and cleanliness of the hotel
- Review and control labor expenditures
9
Experience For Assistant Executive Housekeeper Inn Resume
- Report facility problems and required preventive maintenance
- Take inventory of supplies and ensure necessary items are ordered
- Conduct meetings with all GRAs, House Persons and Supervisors, regarding, job functions, company promotions, teamwork, and new information pertaining to the company
- Previous experience in Housekeeping in a luxury hotel
- Maintain an open door policy, and make time for each associate who needs direction
- · Prepares and distributes the daily Room assignment sheets to room attendants
- · Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel
- · Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling, and also enforces to the hotels standard operating procedures
- · Rewards employees who use their empowerment to meet or exceed guest expectations
10
Experience For Franchised Assistant Executive Housekeeper Resume
- · Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services
- · Attend to any guest complaints and take service recovery measures if required
- Hotel management diploma or equivalent
- Read and understand instructions, safety rules, etc
- Speak with correct English and well-modulated voice
- Flexible schedule to include mornings, evenings, both weekends and holidays as required
- · Prepares and distributes the daily Room assignment sheets to SVR room attendants
List of Typical Skills For an Assistant Executive Housekeeper Resume
1
Skills For Assistant Executive Housekeeper Inn Resume
- Articulate communication skills and an understanding of luxury guests expectations
- Possesses managerial & leadership skills
- Establish an efficient lost property system and manage it effectively in line with company policy
- Effectively communicate at different organizational levels
- Effectively communicate with sensitivity to a range of personalities & cultural backgrounds
- Looking for an individual with a strong sense of responsibility
2
Skills For Franchised Assistant Executive Housekeeper Resume
- Housekeeping/laundry 2 or 3 years’ experience in the hotel in a Managerial or Supervisory capacity
- Ensure optimum performance by recommending and implementing techniques to improve productivity, increase effectiveness and cut costs
- Ensure staffing levels cover business demands and provide excellent guest service
- Strong knowledge in cleaning chemical and tools
- Constantly demonstrates mental alertness to achieve high level of accuracy in completing tasks
- Previous experience in a housekeeping position - Required
- At least three (3) years of experience in housekeeping
- Demonstrated knowledge of housekeeping policies and procedures
3
Skills For Vietnamese Assistant Executive Housekeeper Resume
- Previous experience as Housekeeping Supervisor, essential
- Excellent English and second language desired
- Two to Four years total experience as Executive Housekeeper and/or Assistant
- Provide excellent service consistent with the properties core service standards and brand attributes
- Progressive hotel Rooms Management experience
- Knowledge of how to train and enhance the team’s skill levels
- Managing Performance – set clear goals for the team and work unit
- Implement periodic cleaning schedules, including spring cleaning and deep cleaning, ensuring that agreed productively levels are maintained
4
Skills For Assistant Executive Housekeeper Resume
- Fluent in speaking, reading and writing English - Required
- Housekeeper of a lodging facility of equal rating or above the Three or Four-Star and/or AAA Three or Four-Diamond caliber
- Able to conduct Training about Housekeeping knowledge
- Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Executive of Housekeeping/PAD
- Exceptional attention to detail and high standard in checking rooms and maintaining Brand Standards
- Inspect and evaluate physical condition of housekeeping areas and consult with Director of Housekeeping on necessary repair work
- Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits
5
Skills For Assistant Executive Housekeeper Inn Resume
- Behaves and acts in an exemplary fashion, embodying the brand mindset Direct and co-ordinate overall activities of the Housekeeping Department
- Decision Making -Makes timely and sound decisions
- Attend training and meetings when required
- Assists staff in achieving their personal productivity expectations
- Knowledge of scheduling, and productivity
- Constantly able to multi task issues while maintaining a calm composure to ensure a positive outcome and completion of all tasks
- To ensure the highest standards of cleanliness and presentation are maintained throughout the hotel ensuring required standards are constantly met
- Prepare all staff working schedules for the department through the weekly forecast, and to allocate these to staff as appropriate
6
Skills For Franchised Assistant Executive Housekeeper Resume
- Take responsibility for all staff uniform, their issue, cleaning, upkeep and control
- Carry out other tasks as needed and directed by the Director of Housekeeping from time to time
- Participate in the research and development of the forecast, marketing, and promotional programs
- Conduct performance evaluations of Housekeeping Staff in accordance with property and company guidelines, and maintain employee files
- Committed to delivering high level of customer service
7
Skills For Vietnamese Assistant Executive Housekeeper Resume
- Sound business acumen, understands how housekeeping business units function profitably
- Diagnose problems and thoroughly analyze information to guide decision making
- Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions
- Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Hotel Services
- Daily checking of rooms and public/staff areas to specified performance
- Accept full responsibility for the department in the absence of the Housekeeping/EVS Manager
- Flexible scheduled including PM Shifts, Weekends, and Holidays
8
Skills For Assistant Executive Housekeeper Resume
- Creative in developing schedules and manage staff of 60-80 people on a daily basis
- Immaculate grooming and personal presentation
- Create confidence while interacting and solve guest’s queries and offer alternatives when needed. Own the problem and ensure to follow up
- Ensure guest requests for cleaning are met promptly and efficiently
- Follow the loss prevention procedure regarding guest property and monitor the valuable and non-valuable item storage appropriately.
- Work closely with external partners to deliver service excellence
- Ensures that cleanliness in all areas of the hotel meets brand standards
9
Skills For Assistant Executive Housekeeper Inn Resume
- Innovation – receptive to new ideas and adapts to new situations
- Organizational Communication – ensures others are kept informed on preventive maintenance or project plans
- Customer focus – makes customers and their need a primary focus of one’s action
- Positive attitude, self-motivated and hard worker
- Able to manage work systematically and well organized
- Able to communicate in English (spoken and written)
- The ability to communicate in Spanish is helpful
- Constantly communicates with employees and understands procedures
10
Skills For Franchised Assistant Executive Housekeeper Resume
- Conduct daily inspections of all rooms and public areas
- Be fully aware of the mini bar procedures and support its operation
- Manage staff rotas in accordance with hotel occupancy as well as staff holidays, sickness and absence
- Take action to address these needs in order to exceed their expectations
- Create a positive hotel image in every interaction with internal and external customers
List of Typical Responsibilities For an Assistant Executive Housekeeper Resume
1
Responsibilities For Assistant Executive Housekeeper Inn Resume
- Commit to ensuring that our Housekeeping team members have the finest possible work experience
- Lead the Housekeeping Team to excellent results on targeted KPIs including labor management, colleague engagement, inventory controls, FORBES standards
- Assist with effective Colleague planning, selection, training and development strategies are in place
- Provides input for new products and equipment to enhance guest experience and overall safety and departmental efficiency
- Assist with leading and coaching the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
- Ensure proper usage of chemicals and cleaning supplies, ensuring proper labeling of chemicals and adherence to OSHA regulations
- To act as the Housekeeping departmental trainer co-ordinator, attend all training meetings within the hotel reporting back to the Head Housekeeper
- Ensures that work is exceeding National Park and Brand standards by conducting frequent daily inspections of all staff
- Daily, weekly and monthly briefings as well as conduct meetings with staff in reference to GEM while monitoring and setting departmental goals
2
Responsibilities For Franchised Assistant Executive Housekeeper Resume
- Be dedicated to the overall performance of our Housekeeping team while having the ownership of our public as well as colleague areas
- Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
- Provides supervision of all Housekeeping personnel
- Commitment to delivering a high level of customer service, both internally and externally
- Establish standards and work procedures for Housekeeping staff
3
Responsibilities For Vietnamese Assistant Executive Housekeeper Resume
- Assist Director of Housekeeping to forecast and budget analysis for cost control
- Assists in the initial presentation of the training programs and future follow-up on site
- Reviews initial stock of housekeeping supplies in the linen rooms and prepares requisitions for the housekeeper's approval
- Ensures that all company policies and procedures are being followed by personnel under his or her supervision
- Walks property throughout day to ensure that all staff is being followed up with
- Understands productivity requirements of housekeepers and ensures that all employees are meeting requirements
4
Responsibilities For Assistant Executive Housekeeper Resume
- Provide a visible and accessible floor presence in order to anticipate, understand and act upon Housekeeping associates’ needs
- Conduct consistent evaluation and coaching of employees
- Relationship building with the shop stewards and union representatives to identify and resolve employee concerns
- Counsel and issue approved discipline to employees that violate departmental and/or company policies and procedures through progressive counseling guidelines
- Oversee the recruitment, training and continual development of our teams
- Emphasize guest satisfaction all departmental meetings and focus on continuous improvement
5
Responsibilities For Assistant Executive Housekeeper Inn Resume
- Works with Superior Director of Finance in the preparation and management of the Department’s budget
- Work with the Director of Services to be proficient in the administrative operation of the
- Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure Mandalay Bay Resort & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Provides input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs
- Cover MOD on Executive’s days off
- Maintain par levels of inventory of cleaning supplies, linens, and brand required room materials and elements to ensure brand standards and consistency measures are met
- Always ensure Marriott Brand Standards are being followed
6
Responsibilities For Franchised Assistant Executive Housekeeper Resume
- Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded
- Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary
- Deal with all guests’ queries and complaints swiftly and efficiently
- Reports directly to the Executive Housekeeper
- Directs the work assignments of supervisory and non-supervisory personnel
- Perform in accordance with all Fairmont Hotels & Resorts’ standards, ensuring timely, courteous and professional service is provided to each of our guests and colleagues
- Monitor labour costs while ensuring effective scheduling and department productivity
- Manages the delivery and measurement of guest service consistent with the Bellagio’s core service standards and brand attributes
- Manages Human Resources responsibilities which include, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction as well as quality hiring, training and succession planning processes that encompass Bellagio’s diversity commitment
7
Responsibilities For Vietnamese Assistant Executive Housekeeper Resume
- Ensures adherence to Bellagio’s status quo third party representation philosophy, as well as compliance with Bellagio’s policies, legal requirements and collective bargaining agreements
- Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
- Inspects (visually and in written form) guest rooms, meeting rooms, public spaces, back of house areas, and hallways for cleanliness and standards
- Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business
- Hires, trains, motivates, appraises, coaches, and supervises team members in order to ensure that all team members receive adequate guidance and resources needed to perform work according to established objectives and standards
- Develops, implements, and conducts staff training programs to ensure well-trained employees in all aspects of cleaning standards and techniques, proper and safe use of machines and chemicals, and customer service standards
- Follows facility safety and security guidelines and ensures team members follow the same. Participates in property safety committee and serves as an emergency responder for the location
8
Responsibilities For Assistant Executive Housekeeper Resume
- Previous experience with a Hotel Property Management system such as OnQ PM is an advantage
- Develops work schedules and coordinates work assignments in conjunction with hotel business levels and staffing guidelines
- Defines and reports facility concerns related to structure, equipment and plumbing. Follows up to ensure completion of needed repairs
- Directs and controls all subordinate housekeeping hosts to ensure that all day to day operational matters are handled on time and guest expectations are met
- Coordinates with front office to ensure that rooms are serviced according to guest requirements, and that adequate vacant clean rooms are available to sell
- Provides input to management for associate performance reviews
- Performs scheduled inventory counts of all hard and soft goods, and linen, to ensure property inventory level, protection of assets, and facilitation of the ordering process
- Ensures team members follow all policies and procedures and holds all team members accountable to those standards
- Inspect daily VIP allocated rooms and to spot check rooms of In-house VIP guest
9
Responsibilities For Assistant Executive Housekeeper Inn Resume
- Conducts frequent checks of rooms, public areas and heart of house areas, ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, host grooming, and manning levels are in order and takes appropriate action where necessary
- Assists in overseeing the laundry, uniform room, gardening department and mini-bar ensuring that procedures are accurately followed and are as per resort standards
- Assists in inventory control, purchasing, and disbursement for all aspects of housekeeping operations
- Assists in monitoring the standard of work carried out by contractors engaged by the resort to ensure it meets the agreed quality
- Monitors and controls Housekeeping tasks such as lost and found, key control procedures, security and emergency schedule in order to ensure security of hosts and guests
- Coordinates the spring cleaning, heavy cleaning, extra work schedule, maintenance requisition of all rooms and public areas with Executive Housekeeper and ensures such schedules are followed
10
Responsibilities For Franchised Assistant Executive Housekeeper Resume
- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling
- Assists in the maintenance of efficient administration of the Housekeeping Department
- Assists in the selection training and evaluation of subordinate hosts
- Microsoft Office application literacy
- Cross-cultural work environments exposure
- English with ability to communicate clearly
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