Assistant Service Manager Resume Sample
Litzy Wehner
34540 Legros Field,
Dallas,
TX
+1 (555) 226 9084
Work Experience
Assistant Service Manager
06/2016
-
PRESENT
Chicago, IL
- Assists in forecasting goals and objectives for the department and strives to meet them
- Helps to hire, train, motivate, and monitor the performance of all service department staff
- Helps prepare and administer an annual operating budget for the department
- Monitors the performance of the department using reports, tracking systems, and surveys
- Helps support department's marketing plan which promotes new and repeat business
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Accounts for all documents; ensures none are missing and all are processed correctly
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
JM Lexus Assistant Service Manager
11/2011
-
05/2016
Los Angeles, CA
- Monitors and follows up on parts orders with the parts manager to ensure availability
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
- Establishes and maintains good working relationships with customers to encourage repeat business
- Informs repair technicians of time allowances on each repair order
- Maintains high-quality service repairs and minimizes comebacks
- Conducts periodic spot checks of completed jobs for thoroughness and quality
- Keeps abreast of new equipment and tools available and recommends purchases
- Ensures the proper care, storage, and inventory of special tools
- Ensures customers' service files are up-to-date and readily available for reference
Education
Carnegie Mellon University
2007 - 2011
Engineer's Degree in Mechanical
Professional Skills
- Possesses effective interpersonal relationship skills and be able to communicate in a confident, positive, professional manner to customers, employees, visitors, and vendors
- Communication skills, Interpersonal skills
- Strong leadership, teambuilding, and organizational skills
- Computer literate with excellent written and communication skills
- Excellent communication skills - able to negotiate and influence
- Excellent communication, supervisory, and managerial skills
- Continuously challenge status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
How to write Assistant Service Manager Resume
Assistant Service Manager role is responsible for interpersonal, training, retail, credit, security, payroll, architecture, reporting, manufacturing, insurance.
To write great resume for assistant service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Service Manager Resume
The section contact information is important in your assistant service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Service Manager Resume
The section work experience is an essential part of your assistant service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Service Manager resume experience can include:
- To liaise effectively with the Booking Specialists and Parts Department
- Keeping commitments, doing what’s right, taking complete ownership of issues while delivering a superior customer experience
- 2+ years experience selling service agreements including estimating cost, profit, and overhead
- Computer literacy with previous experience using Microsoft Office products, including Excel, Word and Outlook
- Relevant Service Writing experience
- Experience leading sales teams within the financial services industry or other types of retail businesses
Education on an Assistant Service Manager Resume
Make sure to make education a priority on your assistant service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Service Manager Resume
When listing skills on your assistant service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant service manager skills:
- Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required
- Effectively closing audit actions within the customers time frames and meeting their expectations
- Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
- Desirable experience : has basic experience in air conditioning system would be an advantage
- Multi-task, work under pressure effectively and positively, and be open to change
- Specific skills : Basic computer knowledge
List of Typical Experience For an Assistant Service Manager Resume
1
Experience For JM Lexus Assistant Service Manager Resume
- Substantial knowledge and experience of building services/ FM Delivery including legislation
- Good command of English TOEIC 500 UP
- Good command of English TOEIC 700 UP
- Monitoring service staff performance/improvements, including his staffs of KPI measurement and records
- Managing Service personnel(recruit, develop employees & performance plan)
- Ensuring the schedule for technicians is managed correctly, logistics and operational support
2
Experience For Assistant Service Manager Resume
- Engineering background is essential for the role / Supervisor level would be advantageous
- Assists with supervising and ensuring proper checking and bagging techniques are being used
- It is anticipated that at least a small percentage of time would be out of office visiting with new prospective clients and maintaining existing relationships
- Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
- Assists with coordinating and tracking personnel, equipment and tools to meet the customer time frame and satisfaction
- Assists with ensuring proper bookkeeping procedures are implemented
- Manages customer billing and payment inquiries as well as executes all financial transactions
- Provide Feedback to management concerning technicians, customers, inventory, etc
- Work with warehouse personnel keeping track of inventory used by service techs
3
Experience For JM Lexus Assistant Service Manager Resume
- Train and prepare service technicians for upcoming installations and repairs
- Ensures that all service tools are in proper working order in accordance to Weir Seaboard standards
- Ensure contractual commitments are met in accordance with varying contract SLA’s and other requirements detailed within the contract documentation
- Provide a safe and healthy environment and working conditions for all direct report employee’s
- Assists with ordering supplies for front-end maintenance of store. Coordinates needs with Grocery Manager
- Conduct performance reviews, team meetings & identify training needs
- Manage service team, work flow and scheduling
- Diagnoses problems and repairs for the property in the areas of HVAC, electrical, plumbing, pool, carpentry, dry wall, exterior structural and appliances
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction
4
Experience For Assistant Service Manager Resume
- Read and understand Electrical Schematics and Hydraulic Schematics
- Qualified to be the primary TOC
- Knowledge of PLC and Can-bus systems
- CC Infrastructure, Techn. Architecture Team
- SAP SSD support team members – global
- Regional Hub EMEA, HK and USA
- Other Global IT Competence Centers
- Work in a team-based environment and achieve common goal
- Manage safety program for project
5
Experience For JM Lexus Assistant Service Manager Resume
- Works closely with the Service Account Managers (SAM’s) to ensure a smooth transition of work between the SAM’s and the other service team members
- Evaluating and deciding personnel issues such as requests for time-off, scheduling issues and deployment of work. Providing on the job guidance, motivation and coaching to CCR’s and Team leads
- Passionate individuals who are looking to grow our service business
- Clearly explain information on the repair order to the customers
- IT infrastructure and business end users
- Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability
- Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
- Train, develop and motivate the service department staff and monitor their performance
- Attend managers; meetings as requested
6
Experience For Assistant Service Manager Resume
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- Provide technical assistance to employees as needed
- Conduct meetings with department employees to discuss activities and problems of mutual interest
- Monitor technicians; payroll records
7
Experience For JM Lexus Assistant Service Manager Resume
- Front of House Team
- Takes an active role in the daily front-end activity
- Responsible for all Service operations in Manager/ Director's absence. Service operations include cashiers, customer service assistants, business center, parking lot attendants, bookkeepers, information center, floor maintenance, and valet. This includes working knowledge of scheduling and payroll
- Responsible for ensuring total customer satisfaction
- Mediation of partner concerns/conflicts to achieve a successful and equitable conclusion
8
Experience For Assistant Service Manager Resume
- Manages all partners in Front End Service , Parking Lot Attendants, and Information Desk. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises the non-supervisory employees
- Develops and maintains knowledge of the department, company and industry as a whole
- Provides expert consultative service as the initial point of contact for customer inquiries
- Promotes additional CT offerings to meet customer needs
- Oversees Service of Process inquiries and issue resolution, manages execution of account maintenance and proper entry of delivery instructions for our representation customers
- Assists with monitoring and improving team performance metrics
- Assists in managing the day-to-day activity of team
- Participates in the maintenance and growth of business
9
Experience For JM Lexus Assistant Service Manager Resume
- Participates in organizational activities to meet or exceed company objectives
- Represents Wolters Kluwer within the industry
- Working with office coordinator and Construction Project Managers and Service Manager scheduling technicians for service work and construction start up, warranty and service
- Manage our Service Drive to ensure Client Process Flow
- Carry out the required technical and commercial discussions to ascertain customer expectations
- Responsibility for the operational management and service delivery of various contracts within the Northwest/Yorkshire Region
10
Experience For Assistant Service Manager Resume
- Other reasonable activities as deemed necessary to fulfil the business objectives
- Process / operations experience: experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques
- Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
- Motivate the service advisors to provide consistent value for the dealership’s customer
- Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
- Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
List of Typical Skills For an Assistant Service Manager Resume
1
Skills For JM Lexus Assistant Service Manager Resume
- Three to six years related experience and/or training; or equivalent combination of education and experience
- Retail experience required, bicycle retail experience required
- Exceptional customer service skills in order to provide quality service
- Actively promote good morale and good relationships among the dealership associates
- Demonstrated success exceeding manufacturer standards for CSI and productivity
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
- 2-3 experience in a assistant manager role
- Service Management experience at a Franchised Dealer
2
Skills For Assistant Service Manager Resume
- Experience in a dealership environment
- Relevant Service Management experience at a Franchised Dealer
- Relevant experience in a dealership environment
- Three years of experience in an auto repair facility
- Experience of Planon
3
Skills For JM Lexus Assistant Service Manager Resume
- Continually monitors effectiveness of front end operations and quality of customer service
- Demonstrates an active leadership role within the team
- Liaise with all ENGIE Engineers to ensure effective service delivery across the Regions
- Reviewing, Recheck, implementing, maintaining, and maintenance the equipment/Car & manpower
- Working knowledge of advanced electrical troubleshooting, Hydraulics, Air Conditioning and Diesel Engine applications
- Performing complex filing requests (e.g., mergers, withdrawals, corporate filings, annual report
- Performing complex filing requests (e.g., mergers, withdrawals, corporate filings, annual report filings)
- Training and development of team including ASMs
4
Skills For Assistant Service Manager Resume
- Leading and training junior technicians
- Monitoring the utilization and the suitability of the company’s equipment & manpower or OM & PM engineers & technicians
- Providing supports to enhance service delivery quality level and customers satisfaction, i.e. implementation of
- Monitoring the utilization and the suitability of the company’s equipment & manpower or & PM engineers & technicians
- Growing service sales by increasing A/C Service Agreements and service customers
- Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
- Your technical knowledge in the following areas: electrical, plumbing, HVAC, swimming pool, carpentry, dry wall, exterior structural and appliances
- Assist in motivating, training and developing employees
- Perform and providing on the job training to new service staff to continuous improvements to enhance productivity of service team and operational efficiency
5
Skills For JM Lexus Assistant Service Manager Resume
- Assist in monitoring and managing WIP to acceptable levels
- Assists with delegating and assigning trainers as necessary
- Helps Facilitate training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed
- A great work ethic and friendly/work appropriate personality with enthusiasm for providing exceptional Customer Service
- Put safety in the forefront of anything else
- Assists in maintaining the pool, hot tub, and all other property amenities
- Reports and documents anything that might be a potential liability to the Property Manager and Service Manager in a timely manner
- To monitor workshop loading and ensure continuity
- To hand over and receive back any loan vehicle according to the published procedure
6
Skills For Assistant Service Manager Resume
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule
- Factory Trained Master Status/OEM Training
- Recruit, coach and appraise team to ensure they are operating to full potential
- Provides positive feedback and coaching to all subordinate service partners
- Assist in forecasting goals and objectives for the department and strive to meet them
- Assists with performance evaluations and coaching sessions of all team members within department and completion in a timely manner
7
Skills For JM Lexus Assistant Service Manager Resume
- Assists with all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
- Perform repairs and adjustments to various components and operating systems on the TLD product line, equipment or related components
- Monitor and reinforce TLD procedures and TOC logs. Enforcing TOC logs are updated daily
- De-escalate issues with unsatisfied customers and assist in solving their issues
- Use, read, and interprets drawings and measuring scale or tape proficiently
- Training a junior tech to understand Electrical Schematics and Hydraulic Schematics
8
Skills For Assistant Service Manager Resume
- Productively work independently and within a team environment, proactively contributes ideas to improve operations
- The ability to rally and motivate a team
- Be a leader and a team-player
- Be self-aware, flexible and open-minded
- Be an advocate for your customers and your team. Your success depends on theirs
9
Skills For JM Lexus Assistant Service Manager Resume
- Managing PM , Repair & Call out service technician team activities to ensure effective implementation of and compliance with divisional procedural/systems requirements, etc
- Controlled, Using & checking files such as DFSD & Oracle system, Job & parts transfer Instructions, CAT system & product Specific etc
- Random Check daily job allocation for Service assignment detail
- Carry out investigation into customer complaints and provide written responses to complaints and initiate corrective actions where necessary
- Monitoring & checking the allocation/assignment/scheduling of O&M and PM Service engineers & technicians teams to ensure they have been carried out appropriately, and in efficiency manner
- Providing consultative supports to all service engineer & technician staff to ensure complete knowledge of, and compliance to clients’ requirements, including accuracy and timeliness of service report
- Solid technical understanding of the automotive service operation in order to ensure high quality repairs
10
Skills For Assistant Service Manager Resume
- 5+ years experience as a commercial service technician
- Experience as Assistant Manager or similar supervisory position
- Experience with Microsoft Office (particularly Excel)
- Service team management experience
- Service Management experience at a Franchised Dealer
List of Typical Responsibilities For an Assistant Service Manager Resume
1
Responsibilities For JM Lexus Assistant Service Manager Resume
- Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
- Strong verbal and written communication is required
- Use your customer friendly personality and dedication to help others when responding to our resident’s requests
- Leadership to help sustain our continued growth through various outlets, including digital media
- Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Attend manager meetings and conduct service dept. meetings as directed
- Address and resolve customer concerns
- Assists with hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; Coordinates scheduling with the Grocery Manager
- Assists with the management of all Service Counter functions
2
Responsibilities For Assistant Service Manager Resume
- Assists with the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
- Assists with general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
- Assists with general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
- In stores without a Talent Relations Manager, assists the Service Manager with serving as the designated human resource manager to handle the hiring, training and orientation objectives
- Assists with overall guest and team member safety
- Troubleshoot and diagnose problems
- Disassemble and reassemble components
- Repair and/or overhaul components, such as electrical, pneumatic, and hydraulic systems
3
Responsibilities For JM Lexus Assistant Service Manager Resume
- Follow up with technicians that report to them daily
- Develop & manage to quality, profitability, and efficiency goals
- Analyze performance data to determine strategy modifications
- Develop performance and productivity reports
- Provide customer relations support for escalated consumer issues
- Time Management – manage one’s own time and time of others
- Manages the production and CSI goals and objectives for the department and strives to meet them
- Good interpersonal skills and strong service mind. , Enthusiastic, willing to learn and hard working. Able to work for overtime or holiday, also upcountry and neighbor countries sometimes
- Possess a State EPA and USEPA approved universal certification to work on air conditioning and refrigeration equipment, including chillers (R11, R22, R134A and HCFC123)
4
Responsibilities For Assistant Service Manager Resume
- Specific licensure in another building-related trade is desired, but not required
- Responds to all service requests as directed by the Property Manager and Service Manager and completes all in a timely and professional manner
- Schedules, monitors, performs and documents preventative maintenance and apartment turns
- Inspects buildings and grounds to ensure safety and cleanliness, identifies and reports any problems
- Assists in maintain the exterior of the property daily to provide clean and acceptable curb appeal at all times
- Coordinates all move-ins and move-outs with the Property Manager and Service Manager and maintains a schedule for timely completion of apartment make-readies, ensuring that apartments scheduled for move-ins are completely ready prior to move-in date
- Response to on-call emergencies, as directed by the Service Manager
5
Responsibilities For JM Lexus Assistant Service Manager Resume
- Mathematically proficient with the ability to create and analyze reports, spreadsheets, and statistics
- Coordinates all move-ins and move-outs with the Property Manager and Service Manager and maintains a schedule for timely completion of apartment make-readies, ensuring that all apartments scheduled for move-ins are completely ready for the new resident prior to move-in date
- Responsible for the supervision of the team and dealing on a day to day basis with customers subject to the guidelines established by the Company
- To properly supervise the Service team and to develop and train subordinates to achieve the highest possible levels of performance
- To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer
- To oversee sub contracted repairs and ensure the quality of such
- Ensure that proper use is made of technical information and that it is maintained up to date
6
Responsibilities For Assistant Service Manager Resume
- To monitor and enforce time control of team members
- Fluency in English, Chinese and Taiwanese
- Experience working in a high-volume service center managing a large group of technicians, service advisors and support staff and still maintaining Best-In-Class customer satisfaction results
- Attract, develop and retain key talent
- Stable job history and progressive career path
- Use telephone, computer, computer software, and other office equipment
- Stand and sit for long periods of time; frequently change positions, getting in and out of and driving vehicles; walking through the shop from time to time to discuss issues with technicians
7
Responsibilities For JM Lexus Assistant Service Manager Resume
- Carry and lift various materials (up to 30 lbs.)
- Review, Recheck and Receipt of all PR & PO from Subcontractors to ensure all Job completely and fully with Service quality to customer with safety condition
- Professional, self-motivated individual
- Work in a busy atmosphere
- Be able to guide and direct a team
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