Assistant Spa Manager Resume Sample
Kenny Schaden
90434 Abernathy Valleys,
San Francisco,
CA
+1 (555) 500 2801
Work Experience
Assistant Spa Manager
05/2016
-
PRESENT
Phoenix, AZ
- Training therapists and receptionists’ work skills regularly
- Experience in the same field
- To take charge of Spa Concierge, Therapist, and Attendant - roaster, holidays, Overtime, Payroll Status Authorization, monthly attendance record to payroll
- Orchestrate daily bookings operations, room utilization, back to back appointments, and making sure treatments run on time
- Spa Concierge/Therapist/Attendant Training calendar yearly, monthly and weekly adhoc of core standards, operational and guest skills
- Interviewing, coaching, and yearly reviews on Spa Concierge, Therapist and Attendant team
- Treatment authorization after training on the Visual Booking System
Spa Assistant Manager
07/2011
-
11/2015
Boston, MA
- Inventory, stock taking and ordering, deliveries of operational supplies
- Four Seasons Lifestyle Membership and finance and administration relating to these tasks
- Conduct Spa Concierge, Therapist and Attendant meetings and attend all other meetings
- Personally handle guest complaints - follow-up with the guest to ensure that the problem was resolved to their satisfaction; prepare a glitch report; report to Spa Director; and brief & train involved staff so that the incident does not occur again
- Handle internal and external group enquiries
- Follow-up on unprocessed bills
- Assist Spa Director and colleagues in all administrative and financial report requirements
- Three years with previous experience as a Supervisor
- Solid knowledge of Spa Management with the appropriate understanding of scheduling, inventory, and all operations of the Spa
Spa Marketing Assistant Manager
09/2008
-
05/2011
Los Angeles, CA
- Proficient in English language (verbal and written)
- Manage and oversee all Spa/Salon areas (Front Desk, Fitness Facilities, Locker Room, Relaxation Lounge, Treatment Rooms, Tennis, Games Room and Retail)
- Interview and select job applicants as well as effectively supervise, discipline and give performance evaluations for spa employees. Foster positive employee morale
- Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related products, according to standards and budget to ensure for smooth operation
- Oversee the operation of equipment and cleanliness in all spa areas and coordinate special requirements with Housekeeping, Laundry, and Engineering
- Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends
- Participate in regular staff meetings to keep employees informed of hotel policies and changes, as well as ways to increase sales and service
Education
National University - Redding Campus
2002 - 2007
Engineer's Degree in Management
Professional Skills
- Proven working experience as an Assistant SPA Manager or relevant experience
- Proven leadership skills – with the help of Director of spa hire, develop and leading all reception Associates
- Guest service oriented, possessing strong written & verbal customer service skills
- Excellent team management skills are required
- Excellent communication skills for both guest and employee interaction
- Good team leader with convincing skills
- Sales and marketing skills as they related to the spa and hotel industry
How to write Assistant Spa Manager Resume
Assistant Spa Manager role is responsible for payroll, training, spa, leadership, database, retail, finance, marketing, purchasing, immigration.
To write great resume for assistant spa manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Spa Manager Resume
The section contact information is important in your assistant spa manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Spa Manager Resume
The section work experience is an essential part of your assistant spa manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant spa manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant spa manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Spa Manager resume experience can include:
- Interacts and communicates effectively with hotel guests, clients, members, team members (within team and cross-functionally), and management team
- Manage customer complaints effectively; use customer feedback to activate long-term improvements in products and services
- Time management and payroll skills
- Provide effective tours of Purovel & Wellness to prospective members; determining their needs and matching those needs with the appropriate membership
- 6 months of experience using SpaSoft spa technology
- Previous experience working in a Spa atmosphere
Education on an Assistant Spa Manager Resume
Make sure to make education a priority on your assistant spa manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant spa manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Spa Manager Resume
When listing skills on your assistant spa manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant spa manager skills:
- Exercises effective glitch resolution skills
- Effectively motivate and communicate expectations to staff and create winning a team
- Prior relevant experience of 1-2 years in same responsibility
- The following skills are required for an Assistant Manager
- Effectively communicate expectations to staff and create a positive team enviornment
- Demonstrate effective retail management and knowledge of local practices
List of Typical Experience For an Assistant Spa Manager Resume
1
Experience For Spa Assistant Manager Resume
- Performs daily walkthroughs of the Spa to ensure seamless operation and optimal guest experience
- Management and sales experience
- Managing and coordinating all activities throughout the Fitness Centre – this is a very hands on role
- Maintaining and growing the success of the business via Gym Memberships and facility classes
- Establishing and nurturing relationships with local clientele
- Being highly knowledgeable in all areas of retail and treatments,
- Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
- Assist the Spa manager with adhering to departmental budget, including cost & stock control
- Supervision, training and development of existing team members as required
2
Experience For Interim Spa Assistant Manager Resume
- Coordinate group bookings and conduct on-site tours of the Spa with key meeting planners
- Works efficiently with hotel’s marketing and communications in all aspects of spa/ hotel promotion as required
- Assists in the administration & implementation of colleague training in all aspects of the Spa’s operations
- Actively participates in the mentoring program when enrolled
- Oversee daily guest reservations, using yield management to maximize departmental profitability
3
Experience For Spa Marketing Assistant Manager Resume
- Schedules projects for staff during low business levels to maximize departmental efficiency
- Conduct monthly retail and professional inventory, producing accurate inventory reports for Finance
- The ability to develop all operation manuals for department and implement training programs to ensure the growth of the department
- Direct and lead the day-to-day spa operation ensuring all standards are upheld through colleague interactions with guests and each other
- Manage inventory according to budgeted requirements
- Oversee daily productivity through scheduling and payroll maintenance
- Participate and have an understanding of forecast, month end, budget and payroll processes
- Construct Department Training Plan and career development
- Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
4
Experience For Assistant Manager Spa Resume
- Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner
- Create retail purchase orders in accordance to pars and budget. Organize and facilitate quarterly retail inventory
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Four Seasons Employee Book
- Participation with external events that represent the Spa Philosophy
- Manages and inputs therapists’ schedules and assist with concierge monthly schedules if necessary
- Assisting the Director of Spa with administrative and operational tasks such as scheduling, forecasting, expense control, inventory, purchasing, preparation and entertainment of monthly meeting, conducting performance reviews of team including monthly standard tests, creating a memorable experience for our internal and external guests
5
Experience For Spa & Leisure Club Assistant Manager Resume
- Provides direct support to The Spa & Health Club Manager
- Work without supervision, polite and helpful to both colleagues and guests, receptive to feedback, good communication skills, friendly enthusiastic and a willingness to learn
- Handles Spa members’ Spa reservation, F&B and Hotel request ensuring preference and guest expectation is achieved.
- Maintain the product in line with eforea spa & health club brand standards
- Respond to departmental audits to ensure the continual improvement is achieved
6
Experience For Spa Guest Services Assistant Manager Resume
- Ensure that guests receive an efficient, friendly and personalised service from all team members
- Manage customer feedback effectively; ensure any issues or compliments are escalated and dealt with appropriately to enable long-term improvements in products and services
- Assists the Director of Spa in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs
- Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth
- Represents the Department Head in his/her absence
- Conducts daily briefing and participates enthusiastically in daily management briefings, monthly operations meeting and other meetings/events when invited, such as management cocktail reception
7
Experience For Assistant Spa Manager Resume
- Proposes personal goals and objectives based on self analysis of strengths and weaknesses; achieves agreed goals
- Monitors professional product consumption daily and is able to identify excessive consumption and address it accordingly as well as ensure sufficient stock is available as required by the operation
- Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action
- Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of all department related materials and assets, according to standards to ensure for smooth operation
- Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
- Be cross-trained in all functions of the spa and assist in times of need
8
Experience For Spa Assistant Manager Resume
- Perform other tasks or projects as assigned by the Director of Spa or hotel management
- Initiate action to correct a hazardous situation and notify the management of potential dangers
- Achieving all personal membership and retail sales goals. Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
- Conducting sales training, working with the Sales Associates on managing the sales process, adhering to the Massage Envy script and maximizing sales closing opportunities
- Ensure that the clinic is adhering to the established sales process including appointment setting, in-take and handoffs
- Review with Clinic Owner observed personnel and document performance of individual Sales Associates. Provide guidance and direction for dealing with underperforming Sales Associates
- Organize and conduct monthly training sessions for new Sales Associates and team members who are struggling to meet their goals
9
Experience For Interim Spa Assistant Manager Resume
- Trains and schedules the Spa staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Conducts performance reviews. Disciplines staff as needed
- Assisting in overseeing the operations of the Spa and fitness departments
- Assist the Spa Manager in conducting selection interviews for new hires
- Assist the Spa Manager in conducting department performance appraisals in a timely manner
- Assist the payroll process (i.e. adjusting time clocks)
- Coach and train team members including sales associates, therapists and estheticians
10
Experience For Spa Marketing Assistant Manager Resume
- Assist in hiring employees
- Assist the manager in conducting staff meetings or group trainings
- Makes great decisions including when to ask for support
- Assists in the creation, development and implementation of Spa and Wellness treatments
- Has a creative flair to create a tasteful spa environment
- Retail discounts, referral bonuses, contests and incentives
- Effectively and fairly deals with all employees and their issues and concerns; as well as utilizing the Progressive Discipline, employee recognition, and all other established Mandalay Bay Employee programs
- Works with the Spa Manager in the formulation of plans for projects and other areas
List of Typical Skills For an Assistant Spa Manager Resume
1
Skills For Spa Assistant Manager Resume
- Providing excellent service to members, guests and handle customer issues
- Assists in identifying and recommending improvements in divisional and departmental operations to ensure functions are efficient and cost effective
- Pro-active in seeking guest contact and maintaining excellent public relations
- Previous supervisory or managements experience required
- Demonstrate awareness of Rosewood policies and procedures and ensure all procedures are conducted safely and within Rosewood guidelines
- Be familiar with property safety, first aid, fire and emergency procedures and operate equipment safely and sensibly
- Prioritize and organize work assignments, delegate and follow‐up appropriately
- At least five years related working experience in luxury spas
- Previous management experience
2
Skills For Interim Spa Assistant Manager Resume
- Advanced MS Office skill
- Spa Industry or Resort/Hotel experience
- Spa and/or Hospitality experience in highly desired
- Experience in guest service
- Ensures guest and member satisfaction at all times by ensuring that safety and service is always the spa’s first priority
- Experience in a Spa atmosphere
3
Skills For Spa Marketing Assistant Manager Resume
- Pa Operations experience
- Supervisor/managerial experience in a similar environment
- Experience in the Hospitality industry
- Works closely to establish strong links with The Spa suppliers for maximum support
- Develop strong product quality measures within Department
4
Skills For Assistant Manager Spa Resume
- Be responsible for a consistent great experience that exceeds expectations and meets required standards
- Ensure new spa experience development to maintain innovation and originality
- Mastering the Massage Envy sales process and becoming the expert in implementing and demonstrating the sales process to new and existing staff
- Generating sales reports, bank deposits, maintaining inventory and ordering supplies at the Clinic Owner’s request
- Training & motivating Front Desk Associates
- Training and motivating all front of house associates to achieve clinic sales goals
5
Skills For Spa & Leisure Club Assistant Manager Resume
- Working with front of house associates, assist in enforcing policies and procedures
- Monitoring performance and conducting regular evaluations of employees
- Creating and maintaining staff and therapist / esthetician work schedules
- Covering shifts for sick employees, as needed. Covering time off / vacations for Clinic Management to ensure uninterrupted management support for the clinic
- Creating and contributing to the growth and positive atmosphere of the Spa
- Achieving and exceeding sales and customer service goals
- Hiring & Training of Spa Desk Staff
- Assisting various departments with internal standards testing
6
Skills For Spa Guest Services Assistant Manager Resume
- Resolving day to day customer service issues
- Selling Guest service packages
- Working on control and deployment of new sales methods to achieve overall clinic goals
- Assisting with Sales Associate and Massage Therapist schedules
- Maintaining professional and impeccable clinic environment for employees and members/guests
7
Skills For Assistant Spa Manager Resume
- Meeting Membership Retention plans and goals
- Maintaining professional and impeccable clinic environment for employees and members / guests
- Maintaining professional and impeccable clinic environment for employees, members and guests
- SCoaching of staff (under the direction of Spa Manager)ervice revenue goals
- Measuring clinic metrics
- Scheduling Desk Staff
- Overseeing and managing the daily operations of the clinic
- Training and monitoring the performance of sales associates
8
Skills For Spa Assistant Manager Resume
- Achieving all membership and retail sales goals
- Managing sales associates and massage therapy/esthetician staff
- Maintaining an active clientele by performing services
- Sense reception including booking, answering phones, greeting and meeting guests, upselling treatments, giving tours of the facility and checking out guests
- Assist with researching, evaluating and implementing programs to promote facilities and profitability in all areas of the spa
- Oversee and be accountable for maximizing revenues, controlling costs and driving appropriate profits
- Support retail sales through training and coaching of Spa staff as well as building relationships with vendors and external trainers
- To acquire additional members but also ensure existing members are renewing their memberships by means of face-to-face sales calls and site inspections
- Assists in maintaining department policies and procedures to control spa and labor costs while maintaining quality product, presentation and service
9
Skills For Interim Spa Assistant Manager Resume
- Maintain a safe, clean facility, organizing and reordering guest supplies
- Assist with hiring and manage training process of new hires
- Manages team to 25% spa membership closing and achieve own goal of 25% membership sale closing
- To assist with creating and updating SOP’S
- Assists the Director of Spa in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
- Be a role model for staff members in following company policy such as being on time, cell phone uses, positive culture and professionalism
- To check work performance and grooming standards of subordinates
- To carry out Spa consultations and conduct checking for completion of consultations
- To assist Spa Reception during peak periods
10
Skills For Spa Marketing Assistant Manager Resume
- To oversee retail outlets to ensure maximum revenues are being achieved
- To ensure that checklists have been made and are being followed and understood
- Professional graduate or equivalent vocational training certificate
- Assists with training and recognition programs to maximize employee engagement
- Resolve customer complaints and issues beyond authority of staff to ensure guest satisfaction while operating within established guidelines
- Coordinate with Marketing and Promotions in order to ensure successful execution of Spa activities
- Orientation and in-house training
- Ensure high standards of personal presentation and grooming
List of Typical Responsibilities For an Assistant Spa Manager Resume
1
Responsibilities For Spa Assistant Manager Resume
- Ensures the smooth running of the Spa, Fitness centre, Salon and swimming pool according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
- Working knowledge of Microsoft Office and Spa software
- Reinforce and support the booking process of the spa to safeguard revenue and minimize loss from cancellations or unconfirmed cancellations
- Staff facilities that includes internet cafe, restaurant styled staff dining with wide selection of cuisines
- Flexibility with working patterns required – weekends are a busy period
- Oversee day‐to‐day spa operations including and not limited to
2
Responsibilities For Interim Spa Assistant Manager Resume
- Schedule for Sense spa Reception & Attendants according to hotel occupancy
- In conjunction with Spa & Wellness Director, develop annual marketing plan and budget for the Spa
- Develop, implement and maintain revenue producing services and programs within the Spa’s mission
- Maintains guest satisfaction and that all employees adhere to policies and procedures as laid out in the operational standards
- Handles guest queries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up
- Establishes an updated Training calendar and Membership management database on a regular basis
- Prepare daily Revenue report, weekly P&L report and Prepare the Department Budget. Maintaining the weekly products stock inventory report
3
Responsibilities For Spa Marketing Assistant Manager Resume
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Use financial plans for spotting trends, measuring productivity and monitoring progress
- Creates a special activity for groups and creating special spa services for specific groups
- Assists management team in both strategic and day-to-day running of the Spa
- Conducts daily pre-shift briefings to employees on rooms’ occupancy, arrival and departures, functions/event and special attention that are needed
- Handles guest inquiries in a courteous and efficient manner and report guest complaints or problems if no immediate solution can be found and ensure follow up with guests. Establishes a rapport with guests maintaining good customer relationship
4
Responsibilities For Assistant Manager Spa Resume
- Check, order and update inventories and supplies
- Primary responsibilities are sales and customer services
- Additional responsibilities include employee management and corporate compliance
- Process membership freeze and cancellations
- Oversee shift supervisors' tasks such as suspended members and update members on credit cards and manage front desk staff
- Positive and professional attitude in any situation
- Able to perform multi-tasks
- Work with diverse group of employees and clients
5
Responsibilities For Spa & Leisure Club Assistant Manager Resume
- Love of health and wellness services and products
- Inspirational trainer and motivator
- Be flexible to do the openings, closings and to work on weekend shifts (at least one weekend day a week)
- Be accessible after hours and required to come in to open or close clinic when other key staff members calls out or other emergencies
- The ability to maintain a safe and hazard free environment for all staff and members and promote safety awareness at all times
- The ability to review all suggestions and comments from members and guests and make necessary adjustments
- Knowledgeable about all aspects of treatments and retail offerings to support revenue growth
- Responsible for the efficient training of staff in terms of work-related tasks and participate in training and development of current and future employees, maintain a JTC and continued training for all colleagues
6
Responsibilities For Spa Guest Services Assistant Manager Resume
- Train and support Spa Concierge in appropriate guest processes ie. Booking, Check-In, Check-Out and General inquiries
- Manage group bookings in tandem with Sales and Conference Services
- Foster inter-departmental relationships to ensure high guest and colleague satisfaction
- Work in collaboration with the Director of Spa on projects, events, special requests
- Computer literacy in Windows, MS Office Word, Excel, Opera PMS System and Spasoft is recommended
7
Responsibilities For Assistant Spa Manager Resume
- Consistently stand and walk through out shift
- To oversee and take responsibility for the therapy or guest services team and ensure they deliver optimum service to guest
- To ensure they follow all treatment & spa standards
- To direct the spa team to achieve success where everyone contributes
- Develop and maintain appropriate relationship with the spa guest to create a personalized and attentive service
- Promotion of all spa service products, and hotel outlets
- Uniforms and schedules free transportation to and from work
- Opportunity for promotion or transfer to other Four seasons Hotels and Resorts
8
Responsibilities For Spa Assistant Manager Resume
- Complimentary stay in more than 90 Four Seasons Hotels and Resorts around the world
- We are looking for candidates who have excellent personal presentation and interpersonal skills. Attention to detail and the ability to multi task are required. Excellent communication skills are essential
- The Spa Assistant Manager assists in providing the leadership and daily management of the Spa Department, with a hands on approach to operations, both front of house and administrative. The role leads a diverse Spa and Fitness team
- Fluency in English is also required
- Qualifications within the spa industry
- Knowledgeable in all aspect of Spa & Wellness
- Able to help "task-force" at other properties
9
Responsibilities For Interim Spa Assistant Manager Resume
- To assist the Spa Manager to help manage the Spa team to create a consistent spa experience that exceeds guests’ expectations and meets required standards
- Full board single living accommodation in a high quality, well-resourced accommodation
- Knowledge in Spa softwares
- 3)Consistently exceeds expectations as Spa Assistant Manager
- Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively and positively interact with and lead staff
- Anatomy & Physiology diploma or certificate
- Weekly retail targets for reception
10
Responsibilities For Spa Marketing Assistant Manager Resume
- Inspire and maintain exceptional guest and member service
- Master Concept spa software
- Employee massages/facials at reduced cost
- To manage and ensure smooth and efficient operation of the Department
- To study, evaluate and suggest improvements for operational procedure to the Spa Manager
- To assign responsibilities to subordinates
- To promote the services of the Spa to attain the maximum revenues
Related to Assistant Spa Manager Resume Samples
Fashion Marketing Manager Resume Sample
Work Experience
• Strong interest in fashion, accessories and beauty recommended
• Graduate with previous experience in a similar marketing role (fashion or beauty industry)
• Capable of galvanising and inspiring people
• Innovative problem solver and creatively-driven
&...
Manager Spa Resume Sample
Work Experience
• Previous supervisory and Spa experience is an asset
• Available to work evenings, weekends and holidays
• Desire to provide exceptional Guest experience
• Manages all purchasing activities
• Track and maintain supply and product i...
Professional Skills
• Strong customer service orientation and ab...
• Proven leadership skills, which include co...
• Excellent computer literacy, including: Ex...
Spa Manager Resume Sample
Work Experience
• To handle all the billing and point-of-sale functions for spa services and retail sales
• Months experience using SpaSoft spa technology
• Hospitality experience
• At least 6 months experience using SpaSoft spa technology
• Prefer...
Professional Skills
• Outgoing & social personality, excellent g...
• Related experience including 3 year experi...
• Computer literacy, including excellent Mic...
Manager, Fashion Resume Sample
Work Experience
• Guarantee proactive management of associate attendance/coverage (95% HUR)
• Consistently use rallies/department meetings to communicate business driving and procedural information
• Implement and standardize processes based on the region’s/country’s requirement
•&...
Professional Skills
• Excellent oral and written communication s...
• Schedule and facilitates training sessions...
• Identify accurate supply gaps and present ...
Manager Spa Resume Sample
Work Experience
• Previous supervisory and Spa experience is an asset
• Available to work evenings, weekends and holidays
• Desire to provide exceptional Guest experience
• Manages all purchasing activities
• Track and maintain supply and product i...
Professional Skills
• Strong customer service orientation and ab...
• Proven leadership skills, which include co...
• Excellent computer literacy, including: Ex...
Beauty Therapist Resume Sample
Work Experience
• Plan one counter event every month
• Responsible for providing a range of five star luxury spa treatments for members, hotel guests and visitors
• Follow performance to ensure targets are met
• Adhere to “Be the Best” and ensure exemplary customer servi...
Professional Skills
• Excellent administration and communication...
• Brings enthusiasm, positive service attitu...
• Committed to your performance, delivering ...