Assurance Analyst Resume Sample
Willow Heller
763 Angelita Mill,
New York,
NY
+1 (555) 425 0948
Work Experience
B-associate Information Security Assurance Analyst
05/2015
-
PRESENT
Dallas, TX
- Coordinate status reporting, meetings, meeting minutes, communications and open items
- Understand and assess current transaction processing
- Participate in future vision workshops
- Develop business requirements
- Perform business requirements fit-gap analysis
- Design & consult on process changes
- Participate in functional design sessions and design validations
- Create testing scenarios
- A ‘can-do’ approach, thrives under pressure and adopts a flexible attitude
Revenue Assurance Analyst
03/2010
-
04/2015
Detroit, MI
- Acts as back up to the Quality Assurance Manager as needed
- Assumes the lead position on a QA review, providing supervision and assignments to team members
- Executes testing of key controls in highly complex areas of the Finance division
- Coordinates & executes quality assurance/quality control and/or compliance activities within the Finance division
- Reviews Quality Assurance Analyst I and II documentation
- Assists Quality Assurance Manager in the planning of Quality Assurance reviews including staffing and budgets
- Assists in providing feedback on staff evaluations
- Creates manuals, reports and documents and makes updates as needed
- Recommends and implements training needs
Assurance Analyst
05/2005
-
01/2010
Houston, TX
- Maintains and develops expert knowledge of company and/or department systems
- Follows up on unresolved issues to ensure resolution. Contacts appropriate departments and employees to ensure completion of unfinished items
- Experience of producing and contributing to clear and concise reports
- Evidence of good communication, influencing, and stakeholder management skills
- A basic understanding of project management techniques
- Knowledge of assurance or audit techniques
- A high level understanding of financial services business processes
Education
Fairleigh Dickinson University - Metropolitan Campus
2001 - 2005
Bachelor's Degree in Finance
Professional Skills
- Strong communication skills with proven ability to negotiate outcomes with multiple stakeholder groups
- Excellent interpersonal and communication skills to work effectively with teams throughout organization
- Strong understanding of billing processes combined with prior experience of integrating systems
- Strong system skills with an ability to absorb and quickly grasp billing and accounting systems
- Strong PC skills including: MS Office Suite (Excel, Word, PowerPoint, SharePoint,
- Strong analytical, writing and exceptional communication skills
- Strong data analysis and data manipulation skills using tools such as Excel, Access
How to write Assurance Analyst Resume
Assurance Analyst role is responsible for analytical, microsoft, excel, technical, powerpoint, assurance, organizational, interpersonal, analysis, training.
To write great resume for assurance analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assurance Analyst Resume
The section contact information is important in your assurance analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assurance Analyst Resume
The section work experience is an essential part of your assurance analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assurance analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assurance analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assurance Analyst resume experience can include:
- Have good written and oral communication skills with the ability to engage effectively with key internal and external stakeholders with a strong customer focus
- Strong mathematical/statistics skills, and strong analytical and diagnostic skills & exceptional attention to detail
- Experience of managing relationships with a business and policy owners, evidence of good communication and stakeholder management skills
- Excellent verbal and written communication skills to effectively partner with internal clients and fellow colleagues of all levels
- Demonstrated business analytical and reporting experience with 3 – 5 years of progressive experience in support of both Cable and Wireless lines of business
- Strong analytical and research skills to conduct risk assessments and investigations
Education on an Assurance Analyst Resume
Make sure to make education a priority on your assurance analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assurance analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assurance Analyst Resume
When listing skills on your assurance analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assurance analyst skills:
- Strong analytical skills, organizational, and problem-solving skills. Excellent written and verbal communication skills
- Good communication and collaboration skills, ensuring effective co-operation between internal IT Service Desk teams and external ones
- Excellent communicator, both written and oral, with strong report and presentation skills
- Demonstrated skills and experience in the management and implementation of project assurance activities
- Demonstrated skills and experience in the management and implementation of project assurance activities. ?
- Supervisory/Management experience required, or demonstrated ability to influence and work effectively within a highly matrixed organization
List of Typical Experience For an Assurance Analyst Resume
1
Experience For Revenue Assurance Analyst Resume
- Basic knowledge of Hadoop platform, Ab Initio and TalenD (experience is advantageous). Working knowledge & experience on UNIX/LINUX/AIX is also beneficial
- Manage and own exception validation checks on a daily, weekly and monthly basis and remediating ineffective controls in a timely manner
- Organizational skills with attention to detail to meet deadlines and manage multiple deliverables
- Prior experience in Revenue Assurance or Revenue Analysis
- Prior experience in Finance
- Written and verbal skills to communicate regulatory information to a diverse audience and to educate business units as needed
- Communicate effectively with clients as necessary to resolve issues and concerns
- ITIL foundations training and experience as it applies to any of the following: designing, developing, implementing, operating and maintaining IT systems
- Experience in performing or supporting third party oversight engagements such as
2
Experience For Service Assurance Analyst Resume
- Experience in an accounting role or performing financial and/or operational audits
- Experience in revenue assurance, billing, networks, engineering and procurement systems and processes
- Strong knowledge of market/exchange rules and regulations pertaining to US and UK markets
- Execute test plans for management’s control effectiveness testing
- Demonstrate understanding of the customer’s business needs and maintains high customer satisfaction ratings
- Foster and cultivate effective working relationships within technology and business areas
- Under prescribed time-lines and against customer requirements, leveraging process or automation, collect and distribute control evidence
3
Experience For B-associate Information Security Assurance Analyst Resume
- Good understanding and passion for improvement
- Excellent judgment and decision-making capabilities. Self-motivated and creative thinker
- Knowledge and experience in one or more areas of customer account management, customer invoicing, field operations
- Experience in a tax compliance, tax accounting or audit role (internal or external function
- Accounting or related experience
- Assist in bringing a consolidated view of the technology landscape
4
Experience For Information Security Assurance Analyst Resume
- Experience in a Customer Service Representative position
- Demonstrated ability to think critically and solve problems in a timely manner
- Good team player with ability to deliver on commitments
- Strong background in Technology and Cloud infrastructure
- Build strong relationships with key stakeholders and third parties
5
Experience For Senior Revenue Assurance Analyst Resume
- Provide robust and challenging insight on business risk and on the adequacy and effectiveness of the control processes in place
- Liaise with the business to identify whether planned timescales for assurance reviews are viable, validate issues and cross refer to key stakeholders
- Work proactively to plan, prioritise and manage the delivery of your assurance reviews
- Project management, audit, risk or industry standard experience or equivalent
- Query production system to validate data accuracy
- Validate inventory position/line of balance of current WIP
6
Experience For Business Assurance Analyst Resume
- Equivalent education and experience is also acceptable
- Ensuring knowledge, resource planning, quality and training processes lead to meeting the Service Level Agreements and IT Service Desk KPIs
- Analysing and understanding operational risk and developing ideas and initiatives to mitigate risk
- Working knowledge of IT processes, procedures, testing concepts, and audit reporting
- Developing and continuously enhancing process assurance methods
- Executing the controls assessment program and reporting on results
- Maintaining a comprehensive understanding of the FCA/PRA’s requirements and standards as they affect the Unum UK Group of Companies
7
Experience For Systems Assurance Analyst Resume
- Ensuring adherence to assessment best practices as outlined in SAS Handbook
- Ensuring the Best Practices and Performance Management processes are in place and are continuously and successfully maintained
- Driving operational excellence, service performance and efficiency initiatives
- Working collaboratively with CoE Leadership, build a sustainable Assurance strategy for Barclays’ control environment
- Working knowledge of DMS/CS2K, BTS and SS7/AIN
- Working knowledge of ACME Packet SBC, Broadworks Broadsoft softswitch
- Working knowledge of Common Weakness Enumerators (CWE), CVSS, and Application Security and Development STIG
- Understanding of Financial Assurance concepts and application in business
8
Experience For Senior Assurance Analyst Resume
- Understanding of Information security standards and frameworks (PCI, HITRUST CSF, NIST, and ISO27001)
- Understanding of enterprise-wide information security controls and IT general controls
- Working knowledge of Microsoft tools- Excel- Word –Outlook
- Spearheading process improvement initiatives to simplify process
- Ensure complete testing for coding changes impacting Verizon Wireless customer facing systems and/or pricing reference data changes. UAT and Production testing
9
Experience For Risk Assurance Analyst, Consultant Resume
- Ensure complete testing for coding changes impacting Verizon Wireless point-of-sale systems and/or pricing reference data changes
- Responsible for reviewing and responding to inbound queries, following up to ensure resolution and identifying any potential gaps in processes, etc
- Responsible for identifying and conveying business continuity and disaster recovery planning gaps which place our organization at risk
- Support the third-party risk management life cycle to include planning, due diligence, negotiation, and ongoing monitoring
- Continuous improvement –Proactively recommending, developing and delivering opportunities to improve team processes for enhanced client delivery
- Read and write secure code for one or more common programming, scripting, and markup languages, including Java,C, C#, C++, and JavaScript
- Manage set-up and launch of new logos and programs as they come up; including requesting new codes, customer portal set-up, etc
10
Experience For Controls Assurance Analyst Resume
- Perform assessment assurance reviews, identifying issues and working with the SAS assessor to resolve
- Challenge current methods and approaches for resolving issues, bringing insight and innovation
- Conduct variance reporting, root cause identification, and error resolution resulting in revenue recovery or cost savings
- Perform QA sampling of business IT control testing and documentation
- Develop training and awareness for business teams based on results of assurance testing
- Assist the shaping of the future technology direction of RBC Capital Markets by maintaining Roadmaps
- Implementation of operational/billing best practices to increase collection rates and reduce billing rejects
- Investigate billing discrepancies and provide information to support solutioning
- Provide support to team members assisting in the re-contracting of customer contracts
List of Typical Skills For an Assurance Analyst Resume
1
Skills For Revenue Assurance Analyst Resume
- Effective critical thinking skills to facilitate problem resolution
- Good organizational, analytical, and communication skills
- Have strong stakeholder management skills, be action-orientated and with a focus on continuous improvement in all areas of responsibility
- Strong process development & improvement skills
- Strong PC skills (Microsoft Excel, Word, PowerPoint and SharePoint)
- Programming skills would be a nice-to-have. Writing macros or Python or Perl
- Demonstrated experience of working in a team environment and successfully building productive relationships with clients and colleagues at all levels
- Prior experience reviewing and interpreting contract terms
2
Skills For Service Assurance Analyst Resume
- Continuously develop professional skills by completing the necessary related continuing education
- Communicate all findings effectively (written & verbal) providing an accurate visibility of assurance controls to a range of stakeholders at various levels
- Strong data modeling and analysis knowledge and experience
- Advanced Excel (pivot tables, formulas) and Powerpoint skills
- Exceptional attention to detail and highly numerate and analytical, ideally with statistical mathematical skills
3
Skills For B-associate Information Security Assurance Analyst Resume
- Data Analysis, Validation, Testing, and Reporting experience
- Advanced Microsoft Excel skills. General understanding of data models and various IT platforms/solutions
- Good understanding of and experience with front to back processes
- Proficient Microsoft Excel & PowerPoint skills
- Contributing to data integration and validation activities to ensure that the data used for the reporting is precise and correct
- Reviewing material risks and concerns and contributing to a consolidated picture of business as usual, gap analysis and future threats
- Challenging the effectiveness of policy implementation
- Good technical understanding of Virtualisation technologies including ESX & Openstack
4
Skills For Information Security Assurance Analyst Resume
- Financial services experience, including working in highly regulated environments
- Experience of working in a controls testing/assurance environment
- Experience working with international credit card processing
- Public accounting and/or internal control testing experience)
- Responsible for helping Credit Union Solutions bring greater organization through standardization of the collection and storage of the engagement evidence
- Experience with reviewing and analyzing SSAE 16 (SOC) reports
- Experience designing and executing complex test cases and drive improvements to completion
- Previous experience working in Internal or External Audit particularly SOX testing in an Oracle ERP is highly desired
5
Skills For Senior Revenue Assurance Analyst Resume
- Good understanding of IT Service Desk performance specifics and services offered
- Experience of working with Excel to use its functionality to analyse datasets (i.e. vlookup & pivot tables)
- UI development Hands-on experience using Java
- Some experience or knowledge of working in Audit, Risk, Control or Governance
- Able to prioritise competing demands and work independently to deadlines
- Experience of working within a regulatory, risk, control or governance function
- Experience of working within the Human Resources and/or People Risk fields
- Experience in supporting development and implementation of cultural and business change
6
Skills For Business Assurance Analyst Resume
- Experience in business case development and delivery of finding and recommendation reports
- Experience with dynamic analysis tools (e.g. fuzzing, test coverage, execution analysis)
- Well-organized, thorough, and able to handle competing priorities
- Effective utilization of various tools, including SQL, Excel, Access, PowerPoint and Visio
- Improve the experience by tracking the quality of knowledge and take action to improve where appropriate
- Related experience required ((audit, quality assurance, regulatory reporting management, process control management)
- Excellent understanding of Operational risk, procedures and controls
7
Skills For Systems Assurance Analyst Resume
- Quality experience in one or more of the following: production assembly, inspection or quality
- Experience of working to an ISO27001/2 aligned framework
- Experience of working to a PCI DSS aligned framework
- Experience and understanding of the principles and best industry practices for business continuity, disaster recovery and IT Continuity
- Experience and understanding of ISO/IEC27001 and ISO/IEC27002 frameworks
8
Skills For Senior Assurance Analyst Resume
- Good understanding of SLAs, operational KPIs and operational processes
- Experience using Microsoft T-SOL queries
- Ten (10) years IT Security and/or programming experience.
- Experience of working under pressures to tight deadlines
- Experience in working autonomously in order to solve complex, detailed problems
- Works directly with IT Control and Process Owners to ensure a good understanding and knowledge of SOX process and procedures
- Produce regular detailed Control Dashboards and MI providing the status of assurance control effectiveness to various stakeholders
- Experience and understanding of a risk and control function
- Experience of working in an Assurance, Audit or Risk environment
9
Skills For Risk Assurance Analyst, Consultant Resume
- Improve service levels and the service management experience through analysis and creating insight
- Experience in medical device, pharmaceutical, biotech, aerospace, automotive or other complex manufacturing industry
- Experience with desktop applications, including Word and Excel
- Strong Telecom/Networking background
- Demonstrated capability in the areas of data analysis, problem solving, general ledger
10
Skills For Controls Assurance Analyst Resume
- Previous experience analyzing business processes and controls
- Multi-task, prioritize, and manage one’s own workload to meet assigned deadlines
- Experienced in customer service (operations or service assurance area)
- Good knowledge of data query languages (e.g. SQL)
- Demonstrates a wide knowledge of IT support and its exploitation in both own and other organisations
- Hands-on experience beneficial in Unix, Mainframe (COBOL, IMS, CICS, DB2, VSAM, JCL) and programmes languages (Python, PL/SQL, Perl, Shell, etc.)
- Management and centralization of all business processes by effective standardization and documentation
- Effective communicator with the ability to liaise at all levels
- Work in a fast-paced environment, manage multiple work streams simultaneously, prioritise and deliver to deadlines
List of Typical Responsibilities For an Assurance Analyst Resume
1
Responsibilities For Revenue Assurance Analyst Resume
- Strong technical and analytical skills including but not limited to call detailed record/volume/rating/revenue variance analysis
- Extract and consolidate sales reports from the systems
- Work through multiple projects simultaneously and prioritize on the requirements of each
- Conducting and reporting on investigations into incidents and errors
- Identifying areas of non-compliance and the causes of these and ensuring the right action is taken to resolve risks
- Assisting with design and development of meaningful reports
- Delivering ad-hoc reports and data analysis based on various criteria requested by stakeholders
2
Responsibilities For Service Assurance Analyst Resume
- Understanding of and interest in process and business process management
- Tracking of Compliance Assurance findings - track the completion of remedial action in relation to significant compliance assurance findings
- Complete ‘testing’ of processes – including the reporting and management of any issues identified
- Update and maintain reporting to track successful challenges and credits received including liaising with supplier on a weekly basis
- Responsible for the completion of revenue assurance monitoring and the completion of Regression and Transaction testing processes
- Possess an understanding of data security elements including
3
Responsibilities For B-associate Information Security Assurance Analyst Resume
- Assists business units in meeting security policy compliance requirements and where required completing exception requests
- Collect and review supporting documentation for the assessment of potential and existing Third-Party agreements
- Investigate and resolve issues (e.g. pricing, rates, billing, revenue reconciliation) related to project/contract setup
- Accountability/ownership for key revenue-driving projects impacting Legacy Membership
- Monitor/analyze billing success rates for assigned partners, making certain that issues and/or updates are properly communicated to impacted parties
- Compile detailed billing dashboard reporting to identify opportunities for increased operational efficiencies
- Analyzes and processes all types of complaints belonging to every jurisdiction being serviced by the department
4
Responsibilities For Information Security Assurance Analyst Resume
- Recognise and reduce agent driven issues and complaints working with Operations and Training teams to remediate
- Coordinate stakeholders across businesses to socialize and drive change regarding IT controls
- Development and maintenance of reporting systems and processes for the Collections team. This includes but not limited to
- Compliance Review Tracker reporting
- Asia Collections Compliance reporting
5
Responsibilities For Senior Revenue Assurance Analyst Resume
- Support business initiatives that impact Verizon Wireless point-of-sale systems by providing ad hoc analytical, operational, or technical support
- Develop a thorough understanding of the Company’s Data Center operations and businesses
- Drive new projects to improve the flexibility of our existing systems and tables, scope and compose Requirements Templates (RT’s) to that end
- BS/BA in accounting, finance or other business discipline
- Delivery of SoX control testing is complete, accurate and within agreed timelines; and
- Review and maintenance of complex customer billing records to ensure consistency across multiple facilities within customer organizations
- Investigate discrepancies in billing records and determine root causes to help improve current processes
- Review of customer contracts to ensure completeness and compliance with current terms and conditions. Initiate re contracting where necessary
6
Responsibilities For Business Assurance Analyst Resume
- Provide support to Account Management in the re-contracting of customer contracts
- Detail oriented focused on delivering accurate results
- Organize and segment large volumes of data to support the identification of anomalies in billing records
- Complete high quality design adequacy walk-throughs and controls testing (core part of the role)
- Create and process billing events i.e. – billings, rebills, and refunds
7
Responsibilities For Systems Assurance Analyst Resume
- Receive and process monthly billing information from clients
- Create and/or maintain accurate end to end comprehensive documentation pertaining to the operational processes of assigned partners
- Create and run multiple SQL queries to research member billing issues and/or monitor Revenue Assurance trends across multiple lines of business
- Act as the onsite representative of the customer to ensure that critical parts are processed according to agreed-to delivery schedules
- If required, contact and/or visit any Outside Vendor to ensure parts are processed according to specification and to timeline
- Assist in development of any training materials and process enhancements based on subject matter expertise in escalated case/complaint management
- Fully analyse supplier invoices monthly through running automations and manual review of charges
- Highlight and investigate any potential issues regarding 3rd party invoices
- Evaluate results of the static code scan and incorporate finding into the application assessment
8
Responsibilities For Senior Assurance Analyst Resume
- Communicate finding to leadership, A&A and the development group
- Implements encryption, penetration testing, and vulnerability analysis of various security technologies
- Provides architectural analysis and relates existing system to future needs and trends
- Assist with contract review and determination of proper invoicing and revenue recognition requirements
- Review of monthly invoices prepared by Billing team
9
Responsibilities For Risk Assurance Analyst, Consultant Resume
- Contract review for billing set-up and proper revenue recognition requirements
- Identify and set up appropriate reporting tools to build invoice templates
- Regular feedback to the SAS assessors and leads and monitoring follow up actions
- Assess and evaluate Control outputs calling potential Risk Events to assurance managers where required
- A basic understanding of project management, assurance and audit techniques
- A basic level understanding of Project Management techniques
- High level knowledge of banking/financial services business process
10
Responsibilities For Controls Assurance Analyst Resume
- Awareness of Advice Centre practices is required to assist in interpretation and analysis of status reports, issues, change requests, etc
- Excellent communications and listening skills required to facilitate interactions at all levels and across diverse functions (spanning both the business and information technology as required)
- Superlative attention to detail necessary in order to audit for quality and completeness
- Financial business analysis capabilities required to track project Approved Budgets and to execute Quality Assurance of the Project/Program Roadmaps
- Maintain risk control framework and maintain IT Controls reference document
- Delivery of Compliance Assurance Plans, carry out assurance reviews scheduled in the Board-approved annual Compliance Assurance Plans for all UK business areas in accordance with agreed procedures for the planning, fieldwork and reporting of each review
- Management and Board reporting - assist Head of Team in providing regular reporting to the UK entity Boards of Directors and relevant executive committees (Group Risk & Compliance Committee, Group Audit Committee) on the progress of work against the Compliance Plan
- Monthly Compliance Packs for Collections leaders
- Monthly Compliance Council pack
Related to Assurance Analyst Resume Samples
Analyst Assurance Resume Sample
Work Experience
• Provides clear analytical insight and understanding of the specific domain, with responsibility for the execution of initiatives based on a detailed knowledge of the domain’s dynamics and drivers
• Identifies cross-sector Point of View (POV) sharing opportunities and collaborates with other domain ...
Professional Skills
• Strong PC skills including a high proficie...
• Professional individual with a strong work...
• Advanced skills in SQL and Excel
Cyber Information Assurance Analyst Resume Sample
Work Experience
• Participate in controls validation testing of accredited systems
• C&A lifecycle documentation maintenance
• Understand controls validation testing procedures under Risk Management Framework
• Experience using MS Office tools (Word, Excel, and Power...
Professional Skills
• Strong CISCO background and experience wit...
• Proven working experience installing confi...
• HBSS experience or experience using commer...
Information Assurance Analyst Resume Sample
Work Experience
• Current driver’s license, car registration and auto insurance required
• Designs, develops and implements security requirements within an organization’s business processes
• Interface directly with DOE-IN staff to develop innovative solutions to protect the enterprise
&...
Professional Skills
• Primary responsibility is to perform tasks...
• Strong communication, written, and verbal ...
• Experience handling Federal C&A activities...
Director, Assurance Resume Sample
Work Experience
• National Professional Services
• ASM and T, inclusive of Chief Auditor Network, Learning and Development, Aura and ATP, Risk Management, SEC Services, and Accounting Services Group
• Audit Transformation Program, including Aura and GADM
• Regulatory Rel...
Professional Skills
• Strong problem solving and risk assessment...
• Extensive progressive technology experienc...
• Experience in Internal Audit Leadership is...
Financial Services Insurance Resume Sample
Work Experience
• Demonstrate the ability to lead and manage fieldwork on client’s sites including liaising with other departments to ensure the smooth delivery of the Audit process
• Identify areas requiring improvement in the client’s business processes and possible recommendations and prepare and deliver Manageme...
Professional Skills
• A strong understanding of the key drivers ...
• A well-established point of view on how da...
• An established professional network of dec...
Associate, Assurance Resume Sample
Work Experience
• Ensures the accuracy and efficiency of complaint documentation from the initial receipt of a product complaint and opening of a complaint file to the closure of the file for disposable medical devices and capital equipment for both domestic and international customers
• Maintains customer focus thr...
Professional Skills
• Proven experience in working within large ...
• Demonstrating a strong work ethic and deli...
• MS Excel 2010 ( skilled with the use of MS...