Auto Adjuster Resume Sample
Tyler Morar
777 Reynolds Extension,
Houston,
TX
+1 (555) 526 1971
Work Experience
Experienced Field Auto Adjuster
01/2018
-
PRESENT
San Francisco, CA
- Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
- Review, analyze and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
- Applies general negotiation and/or arbitration skills
- Applies general conflict management and problem resolution skills in managing internal and external customer relationships
- Investigates modertaely complex files, reviews damage, takes photos, and determines reparability or total loss
- Previous experience using a computer estimating system such as ADP, CCC or Mitchell
- Uses discretion and independent judgment in claims handling
Field Auto Adjuster
06/2013
-
09/2017
Chicago, IL
- Take recorded statements, work with the Special Investigations Unit to resolve and negotiate settlement
- Typically has 1 - 3 years of experience
- Responds to moderately complex and occasionally complex arbitration's contentions
- Investigates complex files, reviews damage, takes photos, and determines reparability or total loss
- Prepares damage estimates for complex claims and locates parts
- Determines valuation of salvage
- Evaluates diminished value in a complex claim
Claims Auto Adjuster Internship
09/2008
-
01/2013
Houston, TX
- Traveling to the location of damaged vehicles and/or conducting assessments at one of Allstate’s drive-in claims centers
- Accurately documenting estimates on Allstate’s state-of-the-art, computerized NextGen claims system
- Achieving targeted performance goals to support Allstate’s industry-leading operational standards
- ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable
- Traveling to the location of damaged vehicles and/or conducting assessments at one of Allstate's drive-in claims
- Understanding and meeting customer’s need with empathy
- ICAR Certifications are especially desirable
- A proven record for delivering outstanding customer service
- Makes and maintains a connection with the customer by understanding and meeting their needs and resolving their issues; serves the customer with empathy; and follows up to ensure that customer needs have been met
Education
Grand Valley State University
2002 - 2007
School's Degree in Writing
Professional Skills
- Auto casualty adjusting experience
- Auto Liability/Casualty adjusting experience
- General educational background as would be acquired in a college-level course of study, or equivalent job-related experience is required
- Working knowledge of auto claims contracts
- Traveling to the location of damage vehicles
- Determines applicable coverage limits in moderate and occasionally complex claims involving single or multiple claimants
- Severity of claims includes soft tissue losses involving neck injury, back injury, and Personal Injury Protection (PIP)/ Medical Payments (MP)
How to write Auto Adjuster Resume
Auto Adjuster role is responsible for general, customer, basic, events, travel, insurance, research, reporting, training, negotiation.
To write great resume for auto adjuster job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Auto Adjuster Resume
The section contact information is important in your auto adjuster resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Auto Adjuster Resume
The section work experience is an essential part of your auto adjuster resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous auto adjuster responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular auto adjuster position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Auto Adjuster resume experience can include:
- Prior military are strongly encourgaed to apply
- Demonstrates ability to win concessions without damaging relationships
- Auto estimating experience
- Auto estimating experience
- Agile and adapts to new or different changing situations, requirements or priorities
- Collision estimating experience desirable
Education on an Auto Adjuster Resume
Make sure to make education a priority on your auto adjuster resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your auto adjuster experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Auto Adjuster Resume
When listing skills on your auto adjuster resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical auto adjuster skills:
- Strong computer skills (MS Office, excel, word, etc) and experience using Claims systems desired
- Provide superior customer service by communicating effectively with customers regarding policy provisions and vehicle repair or total loss
- Prior auto estimating experience required
- Working experience using auto estimating software, CCC Pathways, Audatex, Mitchell
- Auto adjusting and estimating experience
- Embraces (new) technology, proficient using MS Word and Excel and have good typing ability
List of Typical Experience For an Auto Adjuster Resume
1
Experience For Experienced Field Auto Adjuster Resume
- Auto estimating experience
- Initiates system generated checks and pays appropriate parties
- Negotiates and settles complex claims in accordance with business unit best practices
- Prepares damage estimates for moderately complex claims and locates parts
- Evaluates diminished value in a moderately complex claim
2
Experience For Field Auto Adjuster Resume
- Negotiates and settles moderately complex claims in accordance with business unit best practices
- Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
- Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
- Evaluates diminished value in a moderately complex or occasionally complex claim
- Claim Payment Processes - Issuance and Authority
3
Experience For Encompass Field Auto Adjuster Resume
- Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
- Other Projects and Responsibilities
- Researches and responds to moderate and occasionally complex customer communications, concerns, conflicts or issues
- Demonstrates strong written and verbal communication skills. Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
- Evaluate and settle bodily injury and liability claims with minimal input from supervisor
- Review condition and options of vehicles with customers
4
Experience For Inside Auto Adjuster Resume
- When necessary, work to move salvage
- Responsible for receipt and accuracy of required documentation
- Presentation of total loss values and settlement of claims
- Evaluate diminished value in a moderately complex claim
- Initiate system generated checks and pays appropriate parties
- Negotiate and settle moderately complex claims in accordance with business unit best practices
- Negotiate and settle moderately complex claims in accordance with business unit standard methodologies
5
Experience For Total Loss Auto Adjuster Resume
- I-CAR Platinum certification, ASE certification and/or an Adjuster’s license are especially desirable
- The freedom to work from home
- Process claims payments
- IPad, laptop, cellphone
- Process claim payments
- BAND RANGE CL3-CL5
List of Typical Skills For an Auto Adjuster Resume
1
Skills For Experienced Field Auto Adjuster Resume
- Experience writing auto estimates from an insurance carrier or a body shop is required
- Experience with estimating platforms such as CCC1 or Mitchell is required
- Technical auto estimating experience
- Experience writing estimates for an insurance carrier or auto body shop
- Auto estimating experience required
- Valid driver’s license is necessary as this is a field position
- Possess a valid Massachusetts motor vehicle physical damage appraiser license
- Bilingual and Military candidates are strongly encouraged to apply
2
Skills For Field Auto Adjuster Resume
- Organizing and scheduling inspections working from their residence
- Provides broad individual decision-making within authority limits
- Currently reside in the following New England states (MA, RI, and CT)
- Document a claim file with notes, evaluations and decision making process
- Document a claim file with notes, evaluations and decision-making process
3
Skills For Encompass Field Auto Adjuster Resume
- Documents a claim file with notes, evaluations and decision-making process
- File Documentation and Reporting
- Participates in ensuring regulatory and legal compliance of operational programs and practices
- Settlement and reserving authority levels are low and supervisory guidance is provided as appropriate
- Research and respond to moderately complex customer communications, concerns, conflicts or issue
- Summarize documents and enters into claim system notes
- Prepare auto damage estimates for moderately complex claims and locates parts
4
Skills For Inside Auto Adjuster Resume
- Condition vehicles and prepare reports for customer
- Determine valuation of salvages
- Initiate system generated checks and pay appropriate parties
- Acquisition and maintenance of insurance adjuster license within designated number of attempts
- Completed or currently enrolled in CPCU, SCLA, AIC insurance designation
- Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries
- Initiates system generated checks, and pays appropriate parties
- Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverage’s, and USAA claim handling process and procedures
5
Skills For Total Loss Auto Adjuster Resume
- Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers
- Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures
- Acquisition and maintenance of insurance adjusters license within designated number of attempts
- Delivering exceptional and courteous customoer service. Investigate monderatly complex files, review damage, take photos and determine repairability or total loss
- Prepares, review, reconciles and/or approve supplements
- Provide clear, written correspondence as necessary
- Takes recorded statements from claimants, insureds, witnesses, medical providers, etc. and prepares summaries
6
Skills For Experienced Inside Auto Adjuster Resume
- Conducts investigations into moderate and occasionally complex auto accidents to determine liability
- Reviews investigation notes and determines moderate and occasionally complex claim value, coverage and liability
- Adjusts moderately complex auto claims
- Acquires and applies developing knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures
- Severity of claims includes demonstrable losses involving broken bone, bodily Injury, and Uninsured Motorist (UM) UM
7
Skills For Claims Auto Adjuster Internship Resume
- Adjusts moderately complex to complex auto claims
- Acquires and applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures
- Makes contact with customers to review prepared estimates/audits for repair in a high volume, fast paced environment
- Makes and maintains a connection with third party insurance carriers by understanding and meeting their needs; following up and ensuring that third party settlements are made in a timely manner
- Experience writing estimates for an insurance carrier or in an auto body shop
8
Skills For Inside Commercial Liability Auto Adjuster Resume
- State adjuster license required
- ICAR platinum certification, ASE certification especially desirable
- Negotiate competitive repair methodology and cost with body shops
- Prepare estimates on vehicles
- Investigate, evaluate, negotiate and settle moderate and occasionally complex claims
9
Skills For Entry Level Field Auto Adjuster Resume
- Rhode Island Appraiser's license required
- I-CAR or ASE Certification, and/or Adjusters license are desirable
- Persistence and the ability to work through and tackle problems
- Also the flexibility to travel when required, to attend meetings and catastrophe duty of Yonkers, NY and surrounding area. A Hartford branded company car is provided
- Current adjuster licensure or the ability to obtain within six months of hire
- Make and maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Research and respond to moderately complex customer communications, concerns, conflicts or issues
10
Skills For Entry Level Commercial Liability Auto Adjuster Resume
- Summarize documents and enter into claim system notes
- Investigate moderately complex files, reviews damage, takes photos, and determines reparability or total loss
- Prepare damage estimates for moderately complex claims and locates parts
- Prepare, review, reconcile and/or approve supplements
- Condition vehicles and prepares report for customer
- Determine valuation of salvage
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