Automotive Service Manager Resume Sample
Russel Hermiston
4486 Ardella Inlet,
San Francisco,
CA
+1 (555) 412 5595
Work Experience
Automotive Service Manager
12/2016
-
PRESENT
Philadelphia, PA
- Develops yourthe Auto Center team within the district to deliver legendary customer experiences in all stores by building a culture of superior member/customer satisfaction and service
- Ensures consistent, professional, and superior process execution in each District Auto Center to provide the same level of experience every time, with every member/customer, at every location
- Combines in-depth automotive repair knowledge with exceptional people skills to manage and set the example for superior member/customer relationships and commerical business support
- Automotive Industry and Service Experience
- Successful people management and engagement
- Inspirational Leadership abilities & experience with strong talent/performance management and associate engagement
- Excellent written communication, verbal communication and presentation skills
- Effectively multi-task, prioritize and demonstrate urgency and creativity
- Strong skills for process execution and financial/business/P&L acumen and situation assessment
Monro Automotive Service Manager
05/2013
-
08/2016
New York, NY
- Effective influencer and negotiator with Members/Customers, Peers, Associates, and all Levels of Management
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Continue to maintain Asbury’s value, quality, and integrity
- Leading, training and motivating service team
- Consistently providing superior customer service
- Generating results for customers, service team and your store
- All aspects of store operation, including profit and loss
- Yrs sales management experience preferably in automotive service
Coggin Automotive Service Manager
06/2010
-
02/2013
Detroit, MI
- Build teammate Capability and Retention
- Build Teammate and Customer Satisfaction & Loyalty
- Provide Tire and Auto Products and Services
- Automotive repair experience
- Greet every customer that enters our facility with hospitality and the highest level of respect
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
- Manage the store’s workflow in an effective and efficient manner
Education
Clark University
2006 - 2010
Bachelor's Degree in Management
Professional Skills
- A competitive salary of $48,000 to $52,000/year, depending on experience
- 4-10 yrs experience working in the service department as a Service Manager of an automotive dealership
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- 3+ yrs Sales/Service Management Experience in Automotive Service
- Auto service technical experience
- Ervice manager or writer experience
- 4+ yrs sales/service management experience preferably in automotive service
How to write Automotive Service Manager Resume
Automotive Service Manager role is responsible for automotive, software, reporting, compensation, training, retail, commercial, maintenance, drivers, inventory.
To write great resume for automotive service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Automotive Service Manager Resume
The section contact information is important in your automotive service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Automotive Service Manager Resume
The section work experience is an essential part of your automotive service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous automotive service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular automotive service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Automotive Service Manager resume experience can include:
- 2+ yrs sales/service management experience preferably in automotive service
- 3+ yrs Sales/Service Management Experience in Auto Service Field
- 3+ yrs sales/service management experience preferably in automotive service
- Supervise and mentor all technicians at a level normally acquired through at least two (2) years of previous automotive supervisory experience
- Presenting, selling and CLOSING needed services and maintenance to customers
- Provide exceptional customer service by listening to customer concerns, asking the appropriate questions, and finding the best possible solutions
Education on an Automotive Service Manager Resume
Make sure to make education a priority on your automotive service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your automotive service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Automotive Service Manager Resume
When listing skills on your automotive service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical automotive service manager skills:
- Maintains good working relationship with factory(s)
- Demonstrated success in retail sales management
- A proven ability to lead and drive business
- Three to Five years of experience in an auto repair facility
- STRONG WORK ETHIC, WINNING ATTITUDE, AND DESIRE TO WIN
- Five or more year’s management experience in an automotive service department
List of Typical Skills For an Automotive Service Manager Resume
1
Skills For Monro Automotive Service Manager Resume
- Automotive service industry experience is required
- Experience with Automotive parts, terms, vehicle models, and proper repairs
- A strong desire to help people
- Serving Customers’ Automotive Service Needs
- Oversees inventory control, including managing vendor relations and approving all purchases and stocking activities
- Supervises technicians and other employees at the center. This includes employee relations, hiring, firing, disciplining, and scheduling
- The willingness to be heavily involved in the staffing, training and development of a winning team
2
Skills For District Automotive Service Manager Resume
- Maximizes sales and profitability by maintaining and scheduling appropriate work loads according to operation hours and employee availability
- Schedules and conducts ongoing training sessions, utilizing outside resources if needed and approved by senior management
- Assist in handling and resolving customer issues
- Oversees training and supervising of service department employees
- Manages the profit and loss of the center, including expense control, pricing structure, and mark up of parts
- Assist in managing your store’s budget and finances
- Brake, steering and suspension services
3
Skills For Coggin Automotive Service Manager Resume
- An honest and caring approach to car repair services
- Maintain a high Customer Service Index (CSI) rating
- Show a commitment to providing the highest quality of customer service
- Assists in diagnosing vehicle problems
- Works with upper management and Human Resources to make service department hiring and discipline decisions
- Manages all customer relations and ensures that employees are providing above average customer service
- Investigates and resolves all customer disputes, including warranty issues
- Tracks employee productivity using management software
- Assists technicians with diagnosing and repairs if needed
4
Skills For Automotive Service Manager Resume
- Guest interaction, both in selling and customer service
- Use the phone in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer
- Directs, coordinates, and participates in performing customer service activities as dictated by work load
- Continue to maintain Berkshire Hathaway Automotive’s value, quality, and integrity
- Provide customers with professional and educated recommendations on tire purchases as well as repair and maintenance needs
- Battery and electrical services
- Able to explain and sell products and needed repairs to customers in a friendly, understandable manner
5
Skills For Monro Automotive Service Manager Resume
- Able to explain and sell products and repairs to customers in a friendly, understandable manner
- Pre-employment drug test, physical exam and background check required
- Sales management preferably in automotive
- Insure that all work is performed to proper specifications
- Directly supervises 3 to 10 employees in the facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
6
Skills For District Automotive Service Manager Resume
- Automotive repair experience in a shop
- Consistently meet departmental production objectives
- Recruit, hire and train quality people in all service positions
- Answers technical questions about vehicle problems, warranties, services, and repairs
- Orders parts and tools as necessary
- Assist with oversight of the fleet drivers based out of the center
7
Skills For Coggin Automotive Service Manager Resume
- Ensures the safe operation of the center according to company guidelines and all federal, state, and local regulations. This includes conducting monthly safety meetings
- Prepares and analyzes statistical reports and utilize this information in managing trends and profitability
- Continually develops plans, programs, and promotions to increase production and customer service satisfaction levels
- Assists service writer in the preparation of estimates and work orders
- Makes recommendations for advertisements if needed
- Makes recommendations to senior management about center operations as needed
- DESIRE TO WIN AND A RECOD OF CAREER SUCCESS
8
Skills For Automotive Service Manager Resume
- Oversees facility maintenance
- ASE certifications desired
- 5 day work week
- Run store in the manager’s absence
- Share in the responsibility for the store’s success. Accountable for store results in the manager’s absence
9
Skills For Monro Automotive Service Manager Resume
- Review P.M.A.’s with technicians to verify that the recommended work is accurate
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Assist store manager in the daily operations of the store
- Share in the responsibility for the store’s success. Accountable for store results
- Review P.M.A.s with technicians to verify that the recommended work is accurate
- Love your neighbor as yourself
10
Skills For District Automotive Service Manager Resume
- Maintain a positive attitude and team atmosphere at all times
- Supervise and direct employees
- Prepare business goals for each year
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