Branch Manager Resume Sample
Thelma Osinski
97150 Reilly Park,
Phoenix,
AZ
+1 (555) 679 7045
Work Experience
Branch Manager
06/2017
-
PRESENT
Boston, MA
- Excellent knowledge of HSBC’s products / services and competitive environment
- Complete knowledge of HSBC’s policies, practices, and procedures within own area
- Leads and oversees the work of others within the functional area and / or branch including ongoing management responsibilities such as motivating, coaching and providing guidance to team members, adhering to departmental budgets, operational costs, and prioritising resource allocations appropriately, and following up on internal / external inquires
- Develops and implements sales and / or service plans and the development of sales strategies to market, cross sell and up-sell retail products and services to new and existing customers, supporting the PFS strategy
- Communicates clear objectives, targets, and operational quality standards to the team
- Implements processes, policies, systems, and practices within the functional area and / or branch that contribute to effective practices
- Ensures compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations
- Leads change and models HSBC’s values, sets the cultural tone, and prioritises business goals
VP Branch Manager
08/2014
-
04/2017
Los Angeles, CA
- Leads and oversees the work of others within the functional area and / or branch including ongoing management responsibilities such as motivating, coaching and providing guidance to team members, adhering to departmental budgets and prioritising resource allocations appropriately, and following up on internal / external inquires
- Assists in the development of sales and / or service plans and the development of strategies to support the cross sell and up-sell of retail products and services to new and existing customers
- Implements processes, policies, systems, and practices within the functional area and / or branch that contribute to effective practices. - Ensures compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations
- Acts as a change agent and project sponsor for key initiatives; models HSBC’s values, sets the cultural tone, and prioritises business goals
- With other interested brands & suppliers, develop and build effective industrial advocacy capacity and capability for our suppliers
- Keep abreast of current events, proactively monitor and analyses national, state and local policy issues which likely to impact Sourcing country and suggest preventive measures to address potential issues
- Focuses on acquiring new customers. Develop new commercial and consumer banking relationships. Calls on and corresponds with local businesses and personal clients to meet the branch’s assigned goals
- Develops and implements branch office operational plan to meet budget, growth, and service goals
- Creates and oversees branch office recruitment plan to hire, develop, manage, and retain qualified Associates
Branch Manager Avcaf Trade Centre RMC
08/2009
-
02/2014
New York, NY
- Collaborates with VP of Sales and Marketing to create and facilitate successful branch specific growth strategies, sales, and marketing plans
- Actively networks and builds relationships within the branch service area to increase positive company visibility within the community, promote branch growth and cultivate recruitment pipelines
- Directs all day-to-day operational functions; ensures that operational metrics are monitored and on target; analyzes regional trends with an eye to growth and expansion and proactively manages any variances from plan
- Ensures customer-focused service, internal and external client satisfaction
- Enhances and protects company’s reputation, assets and good-standing in the community
- Innovates and creates initiatives to enhance the company’s reputation and growth
- Leads and oversees the work of others within the functional area and / multiple branches or branch including ongoing management responsibilities such as motivating, coaching and providing guidance to team members, adhering to departmental budgets and prioritizing resource allocations appropriately, and following up on internal / external inquires
- Acts as a change agent and project sponsor for key initiatives; models HSBC’s values, sets the cultural tone, and prioritizes business goals
Education
Argosy University - Hawaii Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Exhibits strong oral and written communication skills, analytical skills and supervisory and team building skills required
- Strong analytical, organizational and presentation skills with exceptional interpersonal and communicative skills with both individuals and groups
- Excellent communication skills that demonstrate the ability to build and maintain customer relationships and provide an exceptional customer experience
- Position requires strong time-management and multitasking skills and capable of determining priorities in a fast paced, changing environment
- Strong business and financial acumen including the ability to asses and manage risk. Proven history of negotiation and influencing skills
- Demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
- Have a strong work ethic including organizational skills with the ability to prioritize multiple tasks
How to write Branch Manager Resume
Branch Manager role is responsible for customer, leadership, business, organizational, interpersonal, analytical, development, coaching, financial, computer.
To write great resume for branch manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Branch Manager Resume
The section contact information is important in your branch manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Branch Manager Resume
The section work experience is an essential part of your branch manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Branch Manager resume experience can include:
- Oversees and monitors operations and risk activities such as custodian for cash, combinations, keys, and negotiable securities ensuring procedures and relative records are maintained in accordance with established guidelines
- Primary or Back up HBM role supervises the mutual fund sales business conducted within the branch (new accounts and trading activity) and acts as the primary point of contact for mutual fund customer inquiries requiring escalation
- Effective influencing skills, including strong positive written and verbal communication skills
- Excellent communication skills and a track record of proven success in sales, sales leadership and overall leadership
- Strong leadership skills including coaching, mentoring and listening
- Strong communication and presentation skills - compelling and engaging/energizing
Education on a Branch Manager Resume
Make sure to make education a priority on your branch manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Branch Manager Resume
When listing skills on your branch manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical branch manager skills:
- Excellent communications skills and demonstrated ability to interact effectively with all levels
- Excellent written and oral communication skills including previous experience giving effective presentations required
- Effective written and verbal communication, and strong interpersonal skills. Ability to build strong relationship with peers and senior leadership
- Exceptional managerial skills, ability to communicate with and coach associates, and good computer and organizational skills
- Exceptional managerial skills, ability to communicate/coach associates, good computer and organizational skills
- Good management skills as well as prior assistant manager experience
List of Typical Experience For a Branch Manager Resume
1
Experience For VP Branch Manager Resume
- Outstanding organization skills and the ability to perform effectively without a large support structure
- Strong financial acumen and experience effectively managing profit and loss
- Provide continuous coaching and development opportunities for the sales team in the Branch and equip the team with the right skills & competencies and skills
- Demonstrated management skills to include 3-5 years’ experience in full range of managerial responsibilities; preferably in AAA field or related business
- Strong leadership skills and people management experience are essential
- Self-directed with problem solving skills and analytical skills in resolving complex problems
- Experience with building effective teams by creating strong morale, sharing wins and successes and fostering open dialogue
2
Experience For Senior Branch Manager Resume
- Strong selling skills capable of selling solutions
- Strong leadership, management, influencing, coaching and communication skills
- Resourcefulness and excellent problem solving skills
- Exercises good leadership, decision making and positive employee and member relation skills
- Strong analytical skills, organization and accuracy with the ability to multi-task while remaining organized
3
Experience For Branch Manager Avcaf Trade Centre RMC Resume
- Strong team management and financial management skills
- Strong business development interest and skills desirable
- Excellent communication and organization skills are essential
- A leader who has excellent organizational and people skills, positive thinking, solution driven, and thinks out of the box
- Able to develop an excellent team environment, coaching and mentoring skills
- Strong PC skills to include Microsoft Word, Excel, Access, PowerPoint and Outlook
- Possesses strong sales, telephone and applicable software usage skills
- Strong computer skills with emphasis on Website Navigation
4
Experience For Asst Branch Manager Resume
- Good problem resolution and communication skills
- Team player with positive attitude & strong collaborative skills
- Detail, multi-task oriented and good judgment skills
- Solid problem resolution and communication skills
- Two (2) years of prior demonstrated management or leadership experience
- Excellent communicative, representative and interpersonal skills
- Excellent customer relations management and negotiation skills
- A demonstrated ability to work effectively in a team environment
5
Experience For Title Branch Manager Resume
- Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales
- Excellent PC skills, and use of Microsoft office products, i.e. Word, Excel, and PowerPoint
- Excellent PC skills"
- A highly developed sales ethic with proven track record in generating leads and delivering an outstanding customer experience
- Develop top sales talent, building skills and coaching meeting PCM strategy
- At least five years of management experience including demonstrated success in developing and mentoring team members to attain leadership positions
- Numerical Reasoning Skills – understanding and analysing financial information e.g. P&L statements, reports etc
- Mentor Relationship Managers in the refinement of their business development skills through joint calling and coaching sessions
6
Experience For Branch Manager, Geomatics Resume
- Provide strong leadership through effective communication, coaching and leading by example
- Managerial experience with proven success meeting and exceeding goals
- Completion of CSS (Consulatice Selling Skills) & HSBC Way of Selling
- As a bank branch manager including extensive lending experience or other directly related experience
- Management experience with demonstrated expertise in sourcing and selecting supervisors, support personnel and warehouse associates
7
Experience For Selling Branch Manager Resume
- Verbal Reasoning Skills – understanding written information e.g. product details, regulatory information etc
- Demonstrated retail experience with a focus on improving sales
- Management experience and proven leadership capabilities required, preferably in a retail banking environment
- Two to four years’ prior branch supervisory experience in a credit union or banking environment
- Two years prior management experience (preferably in the building material distribution industry)
- Adapt coaching and influence strategies to effectively motivate, influence, inspire, recognize, and engage Associates
- Successful experience and proven track record in growing sales
- Monitor and effectively resolve conflict arising in assigned office(s)
8
Experience For Producing Branch Manager Resume
- Estate agency experience with a proven track record of successfully conducting market appraisals
- Previous experience in the petroleum/petrochemical testing experience
- Well-developed management accounting skills sufficient to determine the financial health and viability of a business
- Business skills understanding
- Support & Guide Sales staff on carrying out their job effectively
- Significant/proven experience in managing a loan portfolio
- Highly developed selling skills
- Prior experience in leading the design, implementation and execution of small to large-scale projects
9
Experience For Multi Branch Manager Resume
- Act as a change-agent in using consultation, negotiation and consensus to build skills to understand and meet customer needs
- Offer ideas on how advisors can work more effectively within the firm’s guidelines while increasing production
- Proven strong track record in leading a sales and service agenda
- Sound decision making skills and ability to multi-task
- Prior experience in customer service and dealing directly with customers in a sales capacity
10
Experience For Branch Manager Trade Cntr Sec Lend Resume
- Proven experience running a field sales or service and delivery organization
- Prior experience of at least five (5) years in Mortgage Lending required
- Understand and respond effectively to the changing needs of our customers
- Diplomatic problem solving skills to resolve issues within a functional area, and / or across functional areas
- Business experience with 8 years being in a distribution center environment. Intermediate skill level
- Numerical Reasoning Skills
- Verbal Reasoning Skills
-  Communicates information effectively to physicians, supervisors and others in a timely manner
- Effectively supervises branch Employees, ensuring optimal performance
List of Typical Skills For a Branch Manager Resume
1
Skills For VP Branch Manager Resume
- Strong analytical skills; solid oral and written communication skills
- Strong written and verbal communication skills and ability to communicate effectively
- Superior organizational and negotiating skills as well as sound financial skills
- Effectively present information to top management and speak effectively before groups of customers, vendors or employees
- Has proven leadership capacities with excellent communication and negotiation skills
- Demonstrate skills in project and time management, team motivation, decision making and technology (MS Office and costing/estimating packages.)
- Significant experience selling, negotiating, and closing skills with ability to build long term business relationships
2
Skills For Senior Branch Manager Resume
- Strong decision-making, analytical, communication and networking skills
- In depth knowledge of retail financial products and services required, including proven lending skills
- Strong skills in math, typing (45-50wpm), 10-key, and filing
- Proven skills in coaching and managing a staff to high levels of client service required
- Excellent Analytical skills with the ability to interpret financial data combined with a working knowledge of lending procedures and processes
- Solid judgment, problem-solving and decision-making skills
- Excellent interpersonal and team building skills with a positive attitude and ability to establish relationship with branch personnel, peers and customers
- Strong sales/marketing skills needed to meet business development goals
3
Skills For Branch Manager Avcaf Trade Centre RMC Resume
- Good problem solving skills and administrative accuracy
- Strong administrative, analytical, oral/written communication, interpersonal, time management, organizational, problem solving, and presentation skills
- Has strong operational and problem solving skills to identify opportunities within the business and provide recommendations to improve the business
- Proven problem solving skills and administrative accuracy
- Strong managerial skills with emphasis on planning, organization, leadership, and execution
- Excellent managerial skills with emphasis on planning, organization, leadership and execution
- Uses effective leadership skills to motivate and support staff in the development of a cohesive team
- Excellent leadership, problem solving, communication, and customer service skills
4
Skills For Asst Branch Manager Resume
- Superior negotiation and problem solving skills driven by strong commercial awareness
- Excellent communication skills with the ability to engage in verbal interactions with customers
- Is a natural leader with excellent communication and organisation skills, with the ability to interpret information
- Excellent interpersonal, communication, and motivational skills necessary
- Excellent customer service skills, ability to communicate clearly with customers
- Strong PC skills and the ability to navigate within the Brook Street systems is critical
- Excellent interpersonal, written and organizational skills
5
Skills For Title Branch Manager Resume
- Demonstrated leadership qualities and interpersonal skills
- Strong skills in coaching and development of staff
- Results oriented with solid organizational and time management skills
- Strong commitment to safety with strategic leadership skills to ensure growth targets are achieved safely
- Develop your leadership skills and experience
6
Skills For Branch Manager, Geomatics Resume
- Proven leadership skills with the ability to motivate and develop a team of employees to exceed all sales and service expectations
- Strong communication skills and the desire to build business within the communities the bank serves
- Strong leadership skills and the ability to mentor and develop internal staff
- Excellent verbal and written communication, presentation and decision making skills
- Proven ability to build and maintain strong, effective relationships with customers and functional groups
7
Skills For Selling Branch Manager Resume
- Prior supervisory/management experience is preferable as is experience in the location where the office is located
- Excellent communication, attention to detail, problem solving, and customer service skills
- Strong leadership skills and the ability to interact with customers of various backgrounds
- Demonstrated knowledge of all order entry, data research and computer skills necessary to service customers and suppliers
- Strong customer relation and presentation skills
- Strong verbal and written communication/interpersonal skills – ability to communicate/interface with all levels of the organization
- Managing Multiple Priorities - Working Experience
- Managing the branch P&L and effectively achieving both income and cost
- Provide ongoing guidance and training to branch personnel on platform sales/profiling skills, operating problems, handling of exceptions and adjustments
8
Skills For Producing Branch Manager Resume
- Five to seven years banking experience; Five years lending experience including commercial, consumer and real estate (depending upon branch)
- A highly developed sales ethic with a proven track record in generating leads and delivering an outstanding customer experience
- Three to five years related experience and/or training including strong commercial lending or product knowledge
- Demonstrates a clear, direct and effective speaking manner for the purpose of explaining information to customers and employees exhibiting a positive attitude
- Prior experience in prospecting and deepening relationships with new and existing customers
- Prior experience in developing and promoting a positive team environment required
- Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications
- Develop (i.e., through teaching, training, etc.) the professional skills of employees
- Related experience in banking with at least two years of previous supervisory experience in a branch setting
9
Skills For Multi Branch Manager Resume
- + Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
- Provide outstanding support to your team and help them identify, understand and respond effectively to the changing needs of our customers
- Experience managing P&L and demonstrated track record of profitability and continuous improvement in a manufacturing, warehouse or distribution environment
- Administers HR policies and procedures and is responsible for training and developing staff to assure skills for assigned position
- Significant experience using highly developed supervisory experience or MDA training
- One or more years of experience in sales, retail or banking environment, including sales management and customer experience
- Negotiation, training and coaching skills
- Extensive experience as a people manager, and leading a team combining a strong sales focus with high standards of customer service
- Technical Skills – PC excellence, including working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook and RamQuest
10
Skills For Branch Manager Trade Cntr Sec Lend Resume
- Work effectively under pressure, while directing numerous projects concurrently with different deadlines
- IT Skills – Microsoft Office (Excel, Word, Powerpoint), email, using high-tech devices such as smart phone and IPad
- Business planning and market analysis skills
- Responsible for effectively communicating the status of performance and issues to the
- Prior experience managing a retail environment
- Superior interpersonal skills, being able to work independently and with various team scenarios
- High productivity standards and bench marking skills is essential
- Can effectively leading change
- Effectively cultivates new business opportunities through networking opportunities
List of Typical Responsibilities For a Branch Manager Resume
1
Responsibilities For VP Branch Manager Resume
- Creative problem solving and strong decision making skills and be a Self-starter
- Strong interpersonal skills, using considerable tact, diplomacy, and judgment
- Effectively staffing, organizing, development, directing, strategically planning and direct sales efforts
- Moderate computer skills, including communicating internally and externally via email, performing some financial calculations, and generating reports
- Sufficient banking, organizational and technical skills to assist in performing all required reviews
- Knowledge of title insurance laws, settlement processing & prior office management experience in a title insurance environment
- Develop personal, professional and technical skills for themselves and their team on an ongoing basis
2
Responsibilities For Senior Branch Manager Resume
- Strong P&L balancing experience
- Strong history of compliance acumen in the banking area with demonstrated proficiency
- Effectively manage employee representatives by communicating expectations and standards to achieve or exceed individual and office sales goals
- Ten years experience in Transportation/Logistics including five years of management experience
- Solid business acumen with demonstrated understanding of P & L, gross margin percentages and calculations, capital and revenue expenditures, etc
3
Responsibilities For Branch Manager Avcaf Trade Centre RMC Resume
- Banking experience or at least 1 year of Sales experience
- Experience in the banking and financial services industry with a strong track record in financial product sales
- Prior experience in manufacturing with metal fabrication equipment is helpful
- Strong knowledge and experience working with mortgages
- Maintains and upgrades selling skills and technical/product knowledge
- Manage all hard goods receiving and all dynamic deployment (hard goods inter-branch orders) for completion timely and daily
- Building strong relationships, making your branch an integral part of the community, and promoting our position
- Delivering an outstanding customer experience within Brisbane West
4
Responsibilities For Asst Branch Manager Resume
- Delivering an outstanding customer experience within branch
- Delivering an outstanding customer experience within the region
- Delivering an outstanding customer experience within your market
- Lending experience across unsecured and secured lending
- Maintaining good connections with other branch managers and members of the management team
- Staffing sales and business development experience required
5
Responsibilities For Title Branch Manager Resume
- Leading the evolution and delivery of legendary client experiences
- Experience in a role communicating through developing, training, coaching, and motivating a diverse and distributed workforce
- At least five years of retail banking management experience required including mortgage and consumer lending, sales and business development, and training
- Proven track record of planning, structuring and expanding existing and new business
- Provide strong leadership in recruiting, training and motivating outside sales personnel to achieve assigned goals
- Relevant management experience in staffing and recruiting, ideally within light industrial, manufacturing and clerical service lines
- Demonstrated success leading staffing sales & recruiting teams that achieve revenue and profit expectations
- Attract and recruit skilled and talented employees, coach and develop existing talent and retain them by creating
- Assumes responsibility for establishing and maintaining effective, professional business relations with Members
6
Responsibilities For Branch Manager, Geomatics Resume
- Demonstrate a role model commitment to self-development, creating a culture of learning and self-development in the branch
- At least three years of related staffing/recruiting experience
- In depth knowledge of all banking products and services usually obtained through a training program or related work experience
- Good understanding of banking regulations and compliance
- Experience in all aspects of supervision, including coaching, performance reviews, etc
- Create strong working relationships, partnering with Key Regional & Global customers
7
Responsibilities For Selling Branch Manager Resume
- Demonstrate a clear understanding of risk, understanding the implications that go beyond the employee, the customer, the branch and the immediate situation
- Demonstrated success in creating and executing commercial strategy
- Proven record of sound decision making, balancing risk and customer needs and business goals
- Previous experience in leading & coaching a team of individuals to deliver on or above target results
- Previous experience in leading & coaching a team to deliver results
8
Responsibilities For Producing Branch Manager Resume
- Ideally previous experience in leading & coaching a team of individuals to deliver on or above target results
- Proven success managing and developing talent within the workforce
- Demonstrated success leading staffing teams to achieve and exceed revenue and profit expectations
- Significant recruiting or staffing experience, preferably in one of the above practice areas
- Strong understanding of compliance/operations/service framework in the banking set-up
- Utilise your experience in lending, and sales and marketing
- Experience recruiting industry talent and retaining a team
9
Responsibilities For Multi Branch Manager Resume
- Successfully anticipates clients’ emerging needs and delivers customized and effective service
- Ensure succession planning through effective recruitment in conjunction with the Regional Operations Manager
- Devise an individual training and development plan for each Recruiter and maintain regular reviews to assess effectiveness
- Implement effective team building and motivational ideas for the team
- Solid understanding of industry and investment knowledge
- Experience working with all levels of employees and external customers
- Communicate, both orally and in writing, with others in the Bank to perform effective reviews and to report the results
10
Responsibilities For Branch Manager Trade Cntr Sec Lend Resume
- Provide effective sales leadership and lead conversion strategies with an emphasis on Home Loan lending
- Work with key internal business partners to support ongoing improvements to the ING sales process and customer experience
- Assess the market (including trends, competition, economics, etc.), to identify and prioritize strategic opportunities
- Demonstrates a thorough understanding of corporate policies and procedures
- P&L with a strong focus on profitability, operating plan execution and achievement of all key operational metrics
- To build and maintain strong working relationships with the management team in the Swansea Tesco Store
- Ensure that the branch is operating in a safe and effective manner
- Experience in wide format digital printing
- To build and maintain strong working relationships with the management team in the Leicester Glenfield Co-Op Store
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