Brokerage Operations Resume Sample
Flavie Considine
317 O'Kon Run,
Philadelphia,
PA
+1 (555) 235 0016
Work Experience
Brokerage Operations Manager
09/2017
-
PRESENT
Philadelphia, PA
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
- Complete additional functions assigned by management, such as participation in department projects, initiatives, and problem resolution. Review and update procedures on a regular basis and document new procedures and training plans as necessary. All processes are to be performed accurately and in accordance with established procedures
- Conduct timely review and approval of required transaction processing
- Focus on ways to improve the client and/or advisor experience
- Strong industry knowledge regarding investment operations with the ability to understand and follow FINRA, SEC and other compliance and regulatory guidelines
- Excellent customer service skills and the ability to collaborate with Clients, Advisors, and internal/external business partners, as needed, to resolve moderately complex inquiries and issues
- Advanced industry knowledge regarding investment operations and products (including but not limited to separately managed accounts/SMAs and alternative investments)
Brokerage Operations Analyst
04/2014
-
03/2017
Boston, MA
- Excellent working knowledge of regulatory (FRB, SEC, FINRA) requirements imposed upon First Command specific to business operations
- Continued pursuit of industry knowledge specific to products, services, features, developments and benefits
- Accurately decipher, interpret and troubleshoot data provided by internal and external business partners
- Superior customer service skills and the ability to collaboratively work with Clients, Advisors, and internal/external business partners, as needed, to resolve highly complex inquiries and issues
- Advanced analytical, data-mining and problem solving skills with the ability to analyze trends and identify and communicate problems or concerns
- Demonstrate confidence, skill and professionalism demanded in this role to resolve critical issues in a manner that strengthens the client relationship and mitigates risk for the firm
- Brokerage business experience and/or call center financial services experience required
Brokerage Operations Processing Analyst
05/2009
-
01/2014
Houston, TX
- Prime Brokerage Clients
- Prime Brokerage Business Unit (Both Sales and Relationship Managers)
- Canadian and US Back Office Operations
- External Broker Dealers
- Various account maintenance processing/updates functions
- Process management of various settlement related functions such as trade amendments, fails, queries and reporting within specified timescales
- Responsible for clearly communicating requirements to open, fund and maintain a TIAA brokerage/managed account
- Serves as Subject Matter Expert (‘SME’) regarding regulatory and compliance issues, effectively communicating complicated financial concepts to management, peers, auditors, regulators and others
- Strong communication and collaborative abilities as the role requires interaction with onsite, regional, and global teams within ICG Organization
Education
University of Phoenix - Memphis Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Manage 10-15 non-exempt employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business (Retail, National Financial and Registered Investment Advisor)
- Strong relationship building skills with a focus on our clients and internal business partners
- Demonstrated experience at identifying risk areas and proactively determining appropriate mitigation strategies
- Brokerage business experience and/or call center financial services experience required
- Brokerage business experience and/or call center financial services experience required
- Brokerage business experience and/or call center financial services experience required
- Brokerage operations experience and/or 2 + years financial services call center experience is required
How to write Brokerage Operations Resume
Brokerage Operations role is responsible for research, analytical, reporting, resolve, training, retail, finance, securities, recruiting, security.
To write great resume for brokerage operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Brokerage Operations Resume
The section contact information is important in your brokerage operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Brokerage Operations Resume
The section work experience is an essential part of your brokerage operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous brokerage operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular brokerage operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Brokerage Operations resume experience can include:
- Excellent judgment and problem solving skills required to handle and resolve high risk items
- Possess excellent analytical, consultative, communication and judgment skills
- Engage in regular training and professional development while obtaining additional skills to enhance individual growth and cross-departmental functionality
- Take corrective action using research and decision-making skills to resolve discrepancies
- Improve the client and Advisor experience by providing effective and professional written and verbal communication to First Command Advisors and Clients
- Work effectively in a team environment including peers and all levels of management
Education on a Brokerage Operations Resume
Make sure to make education a priority on your brokerage operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your brokerage operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Brokerage Operations Resume
When listing skills on your brokerage operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical brokerage operations skills:
- Exceptional communication (written and verbal) and interpersonal skills with the ability to interface effectively within and across departments
- Employ strong decision making skills to ensure the client’s best interest is protected with minimal corporate exposure
- Demonstrated initiative in acquiring new skills and willingness to participate in departmental projects as assigned
- Strong oral, written and organizational skills
- Excellent analytical, communication and problem solving skills
- Strong leadership, interpersonal and motivational skills
List of Typical Experience For a Brokerage Operations Resume
1
Experience For Brokerage Operations Analyst Resume
- Cross-train in different areas to expand knowledge base and skills and proactively provide assistance to other areas as needed
- Proven success managing and developing employees
- Demonstrate a service-oriented approach, which includes
- Brokerage experience, particularly in a leadership role
- Computer experience (Microsoft Office Suite, i.e. Word, Excel, Outlook)
2
Experience For Brokerage Operations Manager Resume
- Work collaboratively with management staff to set priorities, monitor activity and ensure completion of work
- Proactively identifying, prioritizing, and driving opportunities to improve the business
- Review and process orders exceeding principal limits for U.S. markets trading
- Review and resolve trading inquiries for U.S. markets trading for retail and stock plan clients
- Enhance and develop new and innovative reporting of trading statistics
- Resolve intradepartmental escalations utilizing independent decision making
- Provide technical expertise relating to firm trading systems
3
Experience For Manager, Brokerage Operations Resume
- Develop training materials and coordinate programs as needed on an ongoing basis
- Managed account transaction processing and account rebalancing
- Develop an understanding of the functional and task responsibilities within operations
- Fulfill Client and Advisor requests to establish, service and support mutual fund, brokerage, annuity, and insurance business within departmental guidelines for quality and productivity
- Review incoming client paperwork and collaborate with essential internal and external personnel to resolve items which are not in good order (NIGO)
- Supervision/Oversight of brokerage back office processing
- Focus on minimizing Operational Risk
4
Experience For Brokerage Operations Specialist Resume
- Responsible for the timely processing of customer deposits (cash and security) and carrier payments
- Supervision over the cash tracking and reconciliation of carrier payments to the GL
- Ensure department compliance with current and upcoming industry regulations
- Responsible for production accuracy and meeting SLA requirements
- Review and process orders entered during U.S. market hours
- Reconcile and audit U.S. trading error accounts
- Best execution 605/606 reporting
- Drive process improvements through regular monitoring, maintenance, and establishment of departmental procedures and user guides
5
Experience For Brokerage Operations Associate Resume
- Develop and implement training to improve overall departmental production and quality
- Research/recommend solutions on reoccurring issues within the department
- Interface with Compliance team to ensure adherence to all relevant regulations while maintaining team audit preparedness
- Perform in a supportive role in maintaining the relationship with business partners
- Responsible for dividend, pricing and 12b1 support
- Participates in the initiation, requirements, design, testing, fund setup/conversion, and post-implementation support phases of a project
6
Experience For Manager, Truckload Brokerage Operations Resume
- Daily margin call and cash delinquency reporting
- Interpret policies/procedures and a thorough understanding of industry regulations
- Hands on individual, with track record of learning new, complex topics
- Enhance our reporting processes and system
- Prepare and track outgoing quarterly audit broker fail, stock loan/borrow, transfer, conversion and repurchase agreement confirmation letters
- Verify and respond to all incoming quarterly audit confirmation requests from contra brokers
- Conduct integrity testing on system generated reports
- Established understanding of the processes, policies, and regulatory obligations of a broker/dealer with emphasis in operations
- Process inbound First Command Advisor and Client requests received via mail, email, fax, and service requests
7
Experience For Director, Truckload Brokerage Operations Resume
- Lead and maintain the sales program for our brokerage initiative and contribute to Amazon’s bottom line
- Track and report on key compliance metrics across Amazon’s Transportation network
- Oversee work performed by a team of 5-8 associates
- Broad array of operational oversight and product support
- Champion for maintenance/improvement initiatives
- Audit Support/Leadership (internal & external)
- Develop and evolve vendor relationships/partnerships
- Contribution to Strategic Projects
- Direction/Leadership to technical roles and subject matter experts
8
Experience For Lean Manager, Brokerage Operations Resume
- In-depth knowledge of FINRA/SEC regulations, investment products and operational processes
- General business analysis of current process and procedures
- Handle inbound phone customer service inquiries and make outbound market center calls as needed
- Identify areas in need of improvement and create workable solutions to problems
- Communicate and work with various departments to improve procedures and minimize risk to the firm
9
Experience For Brokerage Operations Cashiering Specialist Resume
- Extensive knowledge of equity and option markets
- Extensive knowledge of the securities industry, including specific knowledge in the areas of margins and account analysis, order lifecycle, reorganizations and P&S
- Preferably knowledge of stock plan equity compensation
- Monitor exchange exceptions, research trade disputes, and assist internal/external business partners
- Split, symbol change, and dividend adjustments
- Order Audit Trail System (FINRA OATS)
- Work flexible shift assignments to support Order Management Team
- Understand how Lean helps achieve business goals, and help set and refine target metrics
10
Experience For Advanced Brokerage Operations Specialist Resume
- Translate Lean needs into a comprehensive project plans to ensure successful project completion
- Build relationships with other parts of TD Ameritrade such as Communications, HR, Finance, IT, Legal, etc. and represent the Lean COE’s interest and coordinate to drive accelerated and strong impact across teams
- Ensure lean deployment approach is codified and makes refinements over time
- Provide dedicated premium support to Chairman’s Advisory Council Advisors
- Makes key decisions that help provide strategic direction for SBO. Uses the necessary authority to help make these strategic decisions and oversee the business unit
List of Typical Skills For a Brokerage Operations Resume
1
Skills For Brokerage Operations Analyst Resume
- Critical and analytical thinking skills – ability to quickly recognize and decide the most effective course of action
- Taking corrective action using research and decision-making skills
- Above average time management and multitasking skills
- Understand workflow mechanisms to effectively lead a team to meeting performance goals
- Brokerage operations experience and/or 2 + years financial services call center experienceisrequired
- Effectively represent the department to individuals throughout the company
2
Skills For Brokerage Operations Manager Resume
- Progressive business experience and with a proven track record
- Solid experience and ability to drive efficiency, productivity, unit cost, and utilization
- Assisting with settlement instructions and priority setting
- Focus on identifying, developing and implementing opportunities to improve and/or streamline the client/advisor experience
- Experience reviewing entity documentation including trusts and corporations
- Experience with processing account transactions including written and analytical processes in an operations environment
3
Skills For Manager, Brokerage Operations Resume
- Knowledge and skill pertaining to the review and reporting of trades
- Identify, develop and implement training opportunities/strategies using experience as well as corporate and divisional resources
- Brokerage operations experience in clearing, settlement or middle office
- Experience in the transportation industry - LTL, FL, carrier, trucking
- A demonstrated ability to extract and summarize large amounts of data and articulate findings to management and other business partners
- Flexibility, adaptability, and a desire to work in a strong team-based environment
4
Skills For Brokerage Operations Specialist Resume
- Previous brokerage operations or equivalent experience
- Or equivalent combination of education through experience
- Brokerage industry experience
- Financial services operations experience
- Previous financial operations management experience specifically in a broker-operations environment
- Experience leading a brokerage operations team
5
Skills For Brokerage Operations Associate Resume
- Brokerage product features experience
- Previous financial operations management experience
- Two to four years applicable experience
- Demonstrate ownership of and provide advisor notification of task completion
- Relevant experience in financial services specifically Brokerage Operations, Investment Operations, and/or Customer Service
- Advanced skill in VBA and SQL languages, SharePoint, Microsoft Access, Excel and PowerPoint,
- Experience in Brokerage industry
- Strong interest in financial services industry
6
Skills For Manager, Truckload Brokerage Operations Resume
- Brokerage operations/stock record experience
- Effective presentation of ideas and information across all levels
- Demonstrated ability to function independently, as well as part of a team, with accuracy and consistency in a fast paced, time sensitive environment
- Proven ability to integrate CEO goals into successful business strategy and through execution
- Demonstrated track record of organizational agility in large transformational projects
7
Skills For Director, Truckload Brokerage Operations Resume
- Demonstrated ability to collaborate and coordinate unique resources in varied business units to achieve common goals
- The ability to demonstrate executive presence and to influence others in the industry
- Proven ability to improve the business through positive and productive change
- Attracting, developing, engaging, and retaining a high performing team
- Setting direction by translating the broader organization's business plan and aligning resources to execute the plan
- Innovating and assisting with enhancements in the automation of processes and reporting
- Assisting with Team user acceptance testing for upcoming projects
- Processing and approving the following transactions: domestic and international wires; retirement distributions, conversions, free deliveries, DWACs, and DRS
- Driving results by creating a climate of respect, open collaboration and teamwork
8
Skills For Lean Manager, Brokerage Operations Resume
- Assisting with operations reporting requirements and analysis
- Analyzing and reconciling large volumes of trade data
- Foreseeing changes in business environment and developing plans to proactively address them
- Overseeing the booking of shipments for team members
- Overseeing the tracking of shipments for team members
9
Skills For Brokerage Operations Cashiering Specialist Resume
- Processing daily workflow to include incoming call volumes , and daily meetings
- Checking accuracy of any corporate action and dividend input to the book of records, ensuring this is completed in a timely and accurately manner
- Assisting the Department with the settlement processes– everything unsettled due for settlement
- Collaborating with others to assist in special projects and ad-hoc requests
- Interacting with 3rd party Mutual Funds across the industry
- Managing both brokerage operations functions, and day to day business for the respective branch
- Maintaining relationships and communication across the teams and stakeholders, both internal and external
- Reviewing open purchases and sales
- Processing of PTM and IPTM payments
10
Skills For Advanced Brokerage Operations Specialist Resume
- Testing Corporate Action scenarios on the Investment Platform. - already mentioned above?
- Willing to study for the Industry Qualifications – IOC or IMC or certificate proof if already passed
- Determining appropriate action to resolve discrepancies
- Incoming account transfer asset review
- Working knowledge of internal, securities & state rules and regulations
- Working knowledge of MS Suite programs (Excel, Word, and Outlook)
- Responsible for the accuracy and timely processing of commission issues, monitoring and following up on their status, and ensuring resolution
- Coaching, supervising and managing a small to mid-size team
- Work with the operations team growth and development; including, tracking and communicating metrics performance
List of Typical Responsibilities For a Brokerage Operations Resume
1
Responsibilities For Brokerage Operations Analyst Resume
- Knowledge of industry regulations including FATCA laws and in-depth understanding of DoL/ERISA rules governing qualified accounts is helpful
- Contribute information and participate in decision-making process to forecast and manage budgets, volumes, and staffing plans
- Cope with heavy workloads, demanding deadlines, and frequently-changing procedures
- Initiation and monitoring of notifications to Clients including Advisers, where applicable, and subsequent instructions to third party providers
- Deep understanding of securities industry operations and regulations
2
Responsibilities For Brokerage Operations Manager Resume
- Detailed knowledge of the financial industry including the rules and regulations that govern the markets
- Initiate money movement requests and/or process account opening transactions
- Perform various account maintenance processing/updates
- Monitor and assess operating trends and recommend changes to senior management
- Review process approaches and identify continuous improvement projects that lead to a more efficient and streamlined operating environment
- Focus on risk avoidance in fast paced environment to ensure transaction posting is accurate and timely
- Maintain a high level of customer service while working with either the direct client or indirect clients, and
- Interpret policies/procedures and have a thorough understanding of brokerage account paperwork requirements
3
Responsibilities For Manager, Brokerage Operations Resume
- Best execution and market abuse monitoring
- Transaction Reporting to the FCA
- Support front office institutional and retail registered representatives by navigating them through systems and procedures
- Knowledge to interpret policies/procedures and a thorough understanding of industry regulations
- Research, resolve and respond to advanced advisor/client inquiries demonstrating a masterful ability to communicate concepts and strategies
- Manages relationships with external partners, and key vendor providers. Represents the firm on industry groups and committees related to brokerage operations
4
Responsibilities For Brokerage Operations Specialist Resume
- Maintains an appropriate level of Vanguard and industry knowledge; keeps current on Vanguard and policies and objectives, continues to expand knowledge of the business and industry, keeps current on competition
- FINRA Series 7, 24, 27, and 63 licenses or ability to attain licenses in accordance with departmental policies
- Strong capability in building relationships, leveraging networks, fostering the development of a common vision; provides clear direction and priorities, and build effective teams
- Foster a highly interactive and engaged work environment
- Commitment to drive quality and process measurement improvements in a fast paced customer service driven business environment
- Fulfill Client and Advisor requests to establish, service and support mutual fund, brokerage, and annuity business, within departmental guidelines for quality and productivity
- Lead and motivate a team to achieve target performance and quality goals that align with customer expectations
5
Responsibilities For Brokerage Operations Associate Resume
- Be a visible leader within the unit through daily interactions, which include team meetings and one-on-one meetings
- Educate and operate the team in compliance with regulations, policies, and procedures as set forth by business unit and aligned with regulatory and corporate requirements
- Perform daily supervising principal activity reviews to ensure processes are completed within policy and procedures
- Interact with business partners and vendors to ensure customer requests are completed
- Hire, train, and supervise operational support team
- Responsible for reconciliation of cash, transfer and distribution transactions
- Works directly with broker/dealer clients and fund families
- Handle outreach via email and phone to AI fund sponsors and administrators to obtain updated position balances and security pricing information, along with trade, transfer, dividends, and corporate actions activity
- Efficiently use Microsoft Office and DST-specific products
6
Responsibilities For Manager, Truckload Brokerage Operations Resume
- Recommend and initiate corrective action for exceptions processing and out-of-balance positions or securities by showcasing the ability to research efficiently and manage time
- Assist with pricing proposals, customer and carrier growth, and planning
- Manage staffing and recruiting needs for team members
- Responsible for handling any escalations needed with carriers, and internal partners and stakeholders
- Manage the Brokerage Operations functions reporting to them
- Assist with pricing proposals
- Support team member's growth and development
- Track and communicate metrics
7
Responsibilities For Director, Truckload Brokerage Operations Resume
- Handle escalations with carriers, and internal partners and stakeholders
- Assist group with carrier capacity
- Work with other managers to set best practices and communicate changes
- Proficiency in Microsoft Excel, Microsoft Word, SAP, TMW
- House Account resolution (Corporate Actions and Trade Support) – balance, breakdown and resolution
- Identification and escalation of risks within the team
- Educated to at least A’level standard
- Knowledge of CREST, Settlements, Corporate Actions and Dividends
- Processing and approving the following transactions: domestic and international wires; retirement distributions, conversions, recharacterizations; free deliveries, DWACs, and DRS
8
Responsibilities For Lean Manager, Brokerage Operations Resume
- Review security lists and accounts statements for transferability
- Initiate and monitor account transfers
- Sound judgment to know when to escalate possible exceptions to the technical coordinator
- Lead projects and/or train staff
- Works directly with broker/dealer clients, fund families and internal ancillary departments on a daily basis
- Initiate, monitor, report and act upon ACAT, non-NSCC, and direct mutual fund transfers
- Process a variety of highly complex financial transactions accurately and timely within departmental standards and regulatory required timeframes
- Enhance and grow relationships with Advisors, Home Office Employees, Clients and Fund Partners. Work collaboratively with internal and external business partners to own successful problem resolution
- Compile, organize and report on production and quality information to identify trends and collaborate to improve processes
9
Responsibilities For Brokerage Operations Cashiering Specialist Resume
- See Brokerage Operations Associate and Specialist Job Descriptions for more expectations
- Works directly with broker/dealer clients, fund families and internal ancillary departments on a daily basis, determining appropriate actions to resolve the discrepancies
- Conduct complex research (as appropriate) to determine the best solution
- Manage team resources and ensure team performance conforms to regulatory requirements and meets department productivity and quality standards
- Perform daily review, quality control and manage error rates
- Perform regular review of team work practices to ensure compliance with internal and regulatory standards
- Perform daily risk analysis to ensure quality, compliance and risk mitigation
- Take ownership on escalated issues and exception management and delegate as appropriate to drive resolution
- Direct, coach and mentor the professional growth and success of associates
10
Responsibilities For Advanced Brokerage Operations Specialist Resume
- Successfully manage a pay for performance model that recognizes and rewards the achievement of individual, team, department, and corporate goals
- Maintain, design and implement process control procedures and department procedures and user guides where necessary to ensure timely processing and mitigate risk
- Contribute to, implement, and support new advisors, products, projects, and initiatives
- Be department liaison to other areas of the company
- Represent the department in corporate strategic initiatives as a key stakeholder
- Works directly with broker/dealer clients, fund families and internal ancillary departments on a daily basis, determining appropriate action to resolve the discrepancies; this includes taking corrective action using research and decision-making skills
- Identifies efficiencies and value-added solutions that could impact multiple lines of business and departments; analyzes possibilities, capabilities, and constraints; and recommends alternative business solutions
- Experience with National Financial Services and/or Envestnet systems is desirable
- Risk based decision making abilities with ability to collaborate and drive towards resolution, escalating appropriately
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