Business Analyst, Operations Resume Sample
Dagmar Kuvalis
3100 Wisoky Bypass,
Los Angeles,
CA
+1 (555) 872 6329
Work Experience
Senior Business Analyst, Loan Operations
10/2015
-
PRESENT
Phoenix, AZ
- Understanding of bank operations systems and procedures
- Demonstrated proficiency in basic computer applications and software tools, such as Microsoft Office software products and Crystal Reports
- Basic network knowledge and understanding of system architecture
- Basic understanding of Unix, Windows Server, and Mainframe architecture, as well as understanding of Windows, Oracle, Standard Query Language (SQL) and Database 2 (DB2) software environments
- Serve as a subject matter expert on projectsrelated to the program’s tracking application throughout the project including(intake/scoping, requirements definition, design and delivery)
- We are looking for an individual that that operates at Senior Associate level, with project, implementation management experience in client facing teams, or operational workflow development within an investment banking products
- Review and audit current billing to Master Service Agreements to ensure accurate billing
- Verify disconnected circuits each month prior to billing and provide weekly listing of affected MRCs
Business Analyst, Operations
12/2011
-
09/2015
San Francisco, CA
- After Monthly billing is posted, complete billing data in inventory management database
- Audit Carrier billed FUSF taxes
- Audit and correct Carrier information in billing database (ACNA/CCNA/VTA fields)
- Verify renenwals and dispute rate changes in all systems
- Validate all weekly billing uploads and that data is accurate
- Partner with Technology and markets on Carrier Disputes
- Work with Revenue Assurance manager on serviceability reports and issues as requested
- Five years of experience in financial services, including three years of fraud experience and/or experience in financial services transaction processing
Msla-business Analyst, Operations & Finance
12/2008
-
09/2011
Houston, TX
- Demonstrated ability to facilitate and lead initiatives and group assignments
- Possess a strong sense of urgency and ability to guide internal associates through complex fraud situations
- Perform complex and sophisticated investigation and to ensure data integrity when performing analysis
- Strong, independent reasoning, analytical, organizational and time management skills
- Work with Client Service leaders to identify and develop business processes to ensure efficiency, scalability, and quality outputs from the organization
- Define, deploy and execute processes to maintain clean and scalable data capture
- Train internal organization on systems and/or reports
- Drive the standardized request and control process to ensure consistent and reliable reporting
Education
Waynesburg University
2003 - 2008
Bachelor's Degree in Engineering
Professional Skills
- Strong Data Analysis and Excel skills including experience with the use of Pivot Tables, VLookup, and other data analysis functions
- Demonstrated excellent research and information gathering skills
- Demonstrated leadership and influence skills including strategizing and driving change across multiple groups & departments
- Strong written and verbal communication skills, including the ability to illustrate complex business and technical ideas
- Technical skills & Experience
- Mature, highly motivated and excellent interpersonal skills
- Excellent communication and facilitation skills and ability to grasp abstract concepts
How to write Business Analyst, Operations Resume
Business Analyst, Operations role is responsible for interpersonal, research, telecommunications, mainframe, retail, finance, credit, securities, training, database.
To write great resume for business analyst, operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Analyst, Operations Resume
The section contact information is important in your business analyst, operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Analyst, Operations Resume
The section work experience is an essential part of your business analyst, operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business analyst, operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business analyst, operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Analyst, Operations resume experience can include:
- Demonstrates basic proficiency in a most core project skills
- Strong reporting capabilities (SFDC, SSRS, SQL, JIRA, Excel, Power BI, Tableo etc)
- Experience managing projects that span multiple teams
- Strong Understanding of AML technologies & industry best practice
- A good understanding and appreciation of AML investigation techniques and information needs
- Experience with Excel (including pivot tables) and SQL
Education on a Business Analyst, Operations Resume
Make sure to make education a priority on your business analyst, operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business analyst, operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Analyst, Operations Resume
When listing skills on your business analyst, operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business analyst, operations skills:
- Prioritize and organize effectively to manage multiple projects at one time
- Effective communication skills with all levels of management and employees
- Prior experience with data modelling and structuring
- Experience/strong knowledge using Microsoft Suite (Excel, Word, PowerPoint)
- Work as a team player to deliver results effectively and efficiently
- Maintain ongoing communication and good working relationships with other teams and departments
List of Typical Experience For a Business Analyst, Operations Resume
1
Experience For Senior Business Analyst, Loan Operations Resume
- Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers
- Seek opportunities to improve operating efficiencies / effectiveness
- Work with the key stakeholders of the business area to develop a solid knowledge base of their business services products and processes
- Reviewing and updating our internal SharePoint document repository / Sales Resource Center
- Scheduling and Leading Discovery Meetings and Executive Presentations
- Understanding of the business and key business drivers
2
Experience For Business Analyst, Trade Operations Resume
- Leading systems projects to support regulatory needs
- Supporting Carrier Sales Support Manager and Carrier Sales VP in tactical projects
- Analyzing business processes and identify limitations and propose improvements
- Preparing Executive Summaries and detailed reports for management
- Providing project and product updates often to designated stakeholders
3
Experience For Msla-business Analyst, Operations & Finance Resume
- Executing on large projects with very little guidance and information
- Translating high-level complex business requirements into technical design
- Acts as a conduit for change by reviewing existing data and identifying systems or processes that can be built or modified to achieve organizational goals
- Partner with Product Marketing and Product Management on development or updating of customer facing product collateral
- Trend analysis and solution implementation using multiple parameter filters in MS Access, SQL Studio
- Alignment of T and STO data quality initiatives for the purpose of accurate performance reporting
- Perform under pressure with competing deadlines
- Completes business cases, including quantitative analysis
4
Experience For Business Analyst, Regional Operations Asia Resume
- Develops and delivers training on assigned projects
- Participate in testing of new applications
- Database support through architecture improvements and SQL back-end enhancements
- Update and maintain technical department procedures
- In the brokerage and financial services industry
- Coordinate tasks with multiple groups to achieve a successful system implementation that encompasses an entire project lifecycle
- Become the technical resource for assigned system(s)
- Maintain and communicate knowledge of industry trends and technology
5
Experience For Business Analyst, Global Sales Operations Resume
- Team player, ability to partner with colleagues within and outside the organization
- Work with content managers and training managers to translate internal policies, regulatory guidance and other industry best practices into requirement needs to assist with standards, procedures and training design
- Identify potential areas of improvement in terms of quality and efficiency while protecting Citi’s reputation and identifying and managing risk. Present alternative solutions for consideration based on factual realities
- Opportunity to be part of a dynamic and innovative global team in the AML function of a large business group
- Promotes the enterprise’s business processes and works with management to establish performance goals for redesigned or improved business processes
6
Experience For Business Analyst, Product Operations Resume
- As a Business Analyst or equivalent
- Responsible for system table updates and maintenance of key system relationships between MAXIMIS and other area’s applications (e.g. Treasury’s XRT system)
- Methodically explore the organization’s data with an emphasis on statistical analytics
- Participate in gathering of detailed business, functional (e.g., reporting requirements, transactions) , and non - functional requirements (e.g., performance, scalability, capacity, data integrity)
- Analyze and balance risk / reward considerations for identified solutions
- Investigate, analyze and document business process and system change requirements
7
Experience For Senior Business Analyst, Workflow Operations Resume
- Perform workflow analysis that identifies change improvement solutions
- Ensure priorities are identified and the information system opportunities and/or needs of the business unit are clearly documented and put forward for approval in an orderly and timely manner
- Interface with external vendors and the IT development team ensuring the detailed business requirements to support development are communicated clearly between the developer and end user
- Participate in project delivery; including testing, training, defining and documenting procedures/policies ensuring successful system and process change implementations
- Preferably possess three or more years of business analysis experience in the financial investment industry, requiring some depth of knowledge of Operational groups supporting a Wealth Management brokerage entity
- Set, commit to and meet deadlines
8
Experience For Business Analyst Deposit Operations Resume
- Possess post-secondary education/certification in business related and technical disciplines
- Preference to have experience with Dataphile Software Applications and a strong knowledge of corporate reporting (Executive or Enterprise Information Systems, Cognos BI applications and an understanding of SQL queries is an asset) and/or a good working knowledge of CDS and DTC
- Developing business intelligence reports and user testing efforts and consistently meeting project deadlines while completing thorough documentation and information sharing
- Ensuring regulatory authority and user architecture needs are followed while acting as a liaison between business operations, support departments such as Call Center support, Compliance and Security, and developers
- Builds project plans to ensure timely, effective implementation
- Three or more years of business support or operations analysis experience
- Supporting users on various production issues
9
Experience For Operations Division Business Analyst Resume
- Conduct and facilitate work efforts and projects in the areas of problem identification and resolution, performance and productivity improvement and quality enhancements
- Lead Liability Risk Management (LRM) systems implementation testing and any training that becomes necessary as a result of conclusions reached in project-related activities of systems implementation or policy change
- Gather documents, perform analysis, maintain statistics, create records and reports that highlight trends, help establish policies, procedures and quality control standards
- Provide input and support in the planning and prioritization for business systems related processes and policies by maintaining and communicating knowledge of industry trends and technologies. Recommend strategies to mitigate losses
- Assist other lines of business (LOBs) supported by LRM in managing their controllable fraud risk by providing data on the impact of fraud losses and loss avoidance by channel, product, geography or as otherwise defined
- Assist in the planning, development and documentation for effective business recovery strategies and participate in testing and deployment, if needed
- Manage, control and periodically validate source data used for key performance measurements and other statistical information used to manage the operations
- Assist with developing and maintaining a professional relationship with vendors supporting assigned systems, coordinate system upgrades and communicate to team members when systems are upgraded
10
Experience For Operations Platform Business Analyst Resume
- Identifies new tasks and drives them out independently
- Identifies activities to be completed by others on an assigned projects
- Designs conceptual business and IT solutions
- Communicates with project team members to share project goals and expectations
- Addresses gaps in project plan timelines, and builds action plans to rectify them
- Compile large opportunity / RFP responses including performing Excel VLookups of the sites in the opportunity, gathering and aggregating costs, formulating pricing, partnering with Cox Business Finance on business case analysis, summarizing the opportunity in PowerPoint, submitting the response, etc
- Utilizing existing Business Intelligence templates to pull reports, analyze product and financial performance trends, develop Excel Pivot table snapshots of the data, create Excel/PowerPoint charts summarizing the data, etc
- Assisting the Carrier Sales Support Manager in the analysis of competitive pricing data and trends along with establishing recommended pricing modifications
- Working with the Cox Business Intelligence organization to create new BI reports as needed via Oracle BI or Tableau Reporting Systems
List of Typical Skills For a Business Analyst, Operations Resume
1
Skills For Senior Business Analyst, Loan Operations Resume
- Identify and solve very detailed, complex operational issues quickly and accurately – Examples include missing, changing or duplicate cash forecasts, correct the effects of removing or adding incorrect payment schedules to the book value of private placement loans, inability of the system handling large quantity assets >99 billion per trade
- Strength with Microsoft Desktop products with an Advanced Level Excel skillset
- Experience in data driven modeling
- Experience in developing .Net applications
- Experience as financial analyst supporting indirect sales model for a high tech growth company
- Strong working knowledge in MS Office products (specifically Excel & Powerpoint)
- Actively and consistently support all efforts to simplify and enhance the client experience
- Six or more years of telecommunications experience
- Managing technology equipment ordering for BB&T Securities
2
Skills For Business Analyst, Trade Operations Resume
- Understanding of business and process concepts
- Being hands-on with our business intelligence tool OBIEE
- Analyzing and defining processes, requirements and data elements; testing, training and supporting ongoing improvement projects
- Know and understand the accounting, processing and operational implications of using the Securities system (MAXIMIS) functionality
- Responsible for coordinating onboarding activities for BB&T Securities
3
Skills For Msla-business Analyst, Operations & Finance Resume
- Flexible with working hours and available for overtime
- Competency in Microsoft applications including Visio, Word, Excel, PowerPoint, and Outlook
- Have a basic understanding of SQL
- Have a basic understanding of VBA
- Work closely with Praxair Digital and Reliability team to analyze data from a variety of data sources, including our EAM system
- Be able to manipulate, analyze and visualize data in multiple tools including SQL, Matlab and Tableau
- Ensure all process enablers are working as designed
- Develop reporting tools to promote self service models for improved functionality across Business Partners
4
Skills For Business Analyst, Regional Operations Asia Resume
- Assist with the co-ordination, support and execution of User Acceptance Testing
- Hands on Business, Statistical analysis, and modeling
- Comprehensive understanding of project management or business analysis in technology environment
- Prepare business requirements including mock-ups, wireframes, process flow diagrams, etc
- Knowledge of product configuration and product structuring
- Real passion for solving problems
- Provide updates/training to other colleagues within area of expertise
5
Skills For Business Analyst, Global Sales Operations Resume
- Identify and solve unassigned reconciliation items on the Cash Proof Report between the custodian (external) and MAXIMIS (internal) files
- O Transform our Front Office, Back Office, Data Management, and Client platforms from regional to global
- Work closely with Praxair Digital and IT to develop Software and web applications
- Ensure complete analysis and understanding of interdependencies, business risks and risk mitigators that could impact or be impacted by the delivery of new products, services, processes and/or support technologies
- Ensure all defined business rules/policies are documented and implemented as designed
- Ensure available technology is leveraged to the fullest
6
Skills For Business Analyst, Product Operations Resume
- Redesign business process where applicable to leverage available or new technologies
- Oversee the translation of high-level business requirements into functional specifications translated to technical specifications for configuration and deployment
- Develop and maintain library of function specifications via change management processes
- Function as liaison between the business unit and other supporting functional organizations such as IT, OSS, billing, and third-party suppliers to properly interpret and deliver to functional specifications
- Collaborate internally to identify areas of process improvement and work to implement new tools and/or applications in support of
- The preparation and delivery of the testing phase (including functional and regression testing) for the system and processes, including developing, executing and documentation of test plans, test cases and results
- Working with Operational Areas in regard to each phase of the project to ensure input, engagement, and that operational requirements are reflected in the project deliverable
7
Skills For Senior Business Analyst, Workflow Operations Resume
- Solid grasp of Tableau, MS Office suite, Vizio, MS project
- Proven attention to detail and analytical ability
- Experience as financial analyst supporting indirect sales model for a high tech growth company
- Pursue continuous data quality, troubleshoot data validation, and see issues to resolution
- Work independently, set priorities and meet deadlines
- Strong work ethic in a team environment
- Excellent knowledge of the Mutual Fund industry and terminology
- Work as part of the project team
8
Skills For Business Analyst Deposit Operations Resume
- Assess, understand and manage interdependencies with other work streams
- Contribute to other work-streams as the need arises
- Act as system SMEs as required
- Proactively anticipate customer’s business needs
- Exposure to regional / global operations
- AML Qualifications highly desired (E.g. ACAMS, Diploma in AML, Masters in Financial regulation)
- Use Visio, Microsoft Outlook, PowerPoint, and Word
9
Skills For Operations Division Business Analyst Resume
- Responsible for onboarding new clients including negotiating MSA’s, training clients for self-service management, integration of client side data partner/s and creation of custom inventory sets
- Review current reporting process to automate and streamline the creation and distribution of reports
- Create new exception reporting to allow team to focus on areas of business that need immediate attention
- Collaborate with our sales, marketing analytics, product, and data engineering teams; enabling us to make important business decisions while understanding key customer insights through data analysis, modeling, and exploration
- Use quantitative data gathered from database and web analytics tools to develop an understanding of /customer behavior and campaign performance to make strategic recommendations and predictions
10
Skills For Operations Platform Business Analyst Resume
- Apply statistics-based intelligence to business issues and formulates recommendations and predictions, including business strategy as it pertains to forecasting and planning
- Communicate clearly and effectively, verbally and in writing
- Good understanding of ‘best practice’ systems and vendors for Client Operations roles at other banks
- Identify solutions to business issues
- Travel as needed within the GEO and possibly WW
- Provide 2nd level of support on the Sales end to end processes
- Troubleshoot and resolve complex queries
- Act as knowledge expert on the Sales end to end processes and systems
- Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation, etc)
List of Typical Responsibilities For a Business Analyst, Operations Resume
1
Responsibilities For Senior Business Analyst, Loan Operations Resume
- Market and Retail organizations
- Perform day to day interaction with field markets, cross functional teams and others on relative initiatives
- Follow IndustryBuilt’s implementation methodology and standard practices to set up and configure our solutions to meet the customer’s business requirements
- Train the customer’s project team (users and technical staff, as appropriate) on our solutions
- Identify customer customization requirements not included in IndustryBuilt’s standard product, and work to determine solutions to these requirements
2
Responsibilities For Business Analyst, Trade Operations Resume
- Document and communicate additional requirements to the internal Development team
- Communicate project activities to the Project Manager on a regular basis
- Attend company/department meetings virtually or in-person as required
- Maintain an average monthly utilization rate of 80%
- Achieve Customer Satisfaction and Engagement targets
- Develop and produce weekly, monthly, and quarterly operations reports
3
Responsibilities For Msla-business Analyst, Operations & Finance Resume
- Provide analysis and recommendations for cost-reduction within the CX operations
- Business Analytics: Working with business stakeholders to define KPIs, then provide the ongoing measurement, visibility and analytical insight to the stakeholders; being the first to notice when a KPI is off-track or a business process is breaking by constantly tracking the metrics
- Meet GSCO Support KPIs and targets
- Intermediate use of Salesforce
- Quickly identify business problems/opportunities
- Define key performance indicators/metrics
4
Responsibilities For Business Analyst, Regional Operations Asia Resume
- Document, prepare and present data-driven presentations
- Supervise and motivate others
- ECommerce Customer Services
- ECommerce IT department
- SCM and warehouse teams
- PSP Service Provider
- Help manage the new product pipeline and analyze new products to understand the money laundering risks and typologies associated with new product classes by understanding their operation, size and complexity. Work with stakeholders to quantify operational impacts to analysts in terms of resourcing numbers as well as investigative requirements to assist with procedural and training design
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