Business Process Manager Resume Sample
Twila Rempel
1800 Hansen Port,
Houston,
TX
+1 (555) 796 2836
Work Experience
Business Process Manager
12/2015
-
PRESENT
Houston, TX
- Define and document detailed business requirements. Support the IT organization through software configuration and review functional specifications as necessary
- Communicate and negotiate business requirement tradeoffs to business stakeholders
- Develop user acceptance test plans to ensure business requirements are met
- Project manage and drive user acceptance testing
- Communicate successes and raise appropriate issues to management to ensure a successful launch
- Accounts payables, Expenses, Special Investigations Unit
- Manage Gainsight, our Customer Lifecycle Management tool that sits on top of Salesforce.com (SFDC), from end to end
- Be a stakeholder in how the data or product changes from GS or SFDC effect/impact each other
Senior Business Process Manager
05/2012
-
10/2015
Chicago, IL
- Be a key team member as we go thru several shifts from old processes to new systems
- Own all Gainsight table, tools, dashboards, rules, and features set up as well as all ongoing changes
- Be an expert and an advocate on best practices in Gainsight current & new functionality
- Be a point of contact to the vendor for enhancement requests in consultation with the program team owners
- Personally manage escalations of system issues or conflicts. Liaise with the vendor in consultation with the program team owners
- Liaise with and advise enablement on creating appropriate training content & experiences
- Participate in cross functional teams on how best to execute field goals in Gainsight of promoting higher deployment, increase renewals, increase cross sell & upsell
- Create reporting to assess system active use and agent effectiveness. Also create all dashboards needed for effective Customer Success management
Business Process Manager / Senior Manager
08/2009
-
03/2012
Chicago, IL
- Actively monitor Gainsight delivery against SLAs as well as impacts from planned outages
- Excel at gathering feedback from many departments in order to assure we have a smooth experience for customers and agents
- Be vigilant about clarifying ownership for each part of the journey
- Develop ideas for how high-touch teams can use Gainsight to reach more customers at scale
- Function in a global role that impacts both internal employees, contract workers, as well as vendor call centers
- Be a part of the company-wide culture of Customer Success
- Achieve operational excellence
Education
University of Phoenix - Oregon Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Strong analytical background, problem solving skills, and have excellent diagramming and communication skills
- Excellent project management skills and strong visual mapping skills (e.g. Value Stream Mapping; Process Flows; Relationship Diagrams)
- Exceptional communication skills, both written and verbal. Excellent active listening skills
- Leverage strong data mining skills and data analysis skills to support project findings
- Strong analytical skills and demonstrated experience in project management
- Advance facilitation skills with strong experience in leading Kaizen sessions with participants from all levels of business including executives
- Stellar organizational skills; ability to effectively prioritize one’s work
How to write Business Process Manager Resume
Business Process Manager role is responsible for business, analytical, leadership, interpersonal, implementation, organizational, microsoft, organization, software, analysis.
To write great resume for business process manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Process Manager Resume
The section contact information is important in your business process manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Process Manager Resume
The section work experience is an essential part of your business process manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business process manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business process manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Process Manager resume experience can include:
- Solid demonstrated experience as a Personal Assistant with excellent administrative skills (ideally for a legal executive)
- Strong interpersonal, presentation and facilitation skills to effectively operate in cross-functional environments
- Strong interpersonal skills, negotiation skills and ability to influence others for results
- Excellent communication skills both verbal and written in English, and cross-functional teamwork skills
- Good interpersonal, presentation and communication skills with the ability to facilitate workshops and group work effectively
- Action-oriented, customer-focused with effective prioritization, goal-setting and time management skills
Education on a Business Process Manager Resume
Make sure to make education a priority on your business process manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business process manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Process Manager Resume
When listing skills on your business process manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business process manager skills:
- Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills
- Teamwork and interpersonal skills, including ability to effectively communicate verbally and in writing with staff, peers, and management
- Solid judgment, strong negotiating skills, and a practical approach to implementation
- Have a very strong analytical mindset and good communication skills
- Proven track record of successful project implementation and management with excellent facilitation skills
- Strong analytical skills including using Lean tools
List of Typical Experience For a Business Process Manager Resume
1
Experience For Senior Business Process Manager Resume
- Strong creative problem solving skills and the demonstrated ability to challenge the existing process in an effort to improve
- Exceptional organisational skills, with proven experience in project and process management
- Influencing acceptance and buy in for future state processes via strong articulation, presentation and influence skills
- Consulting experience (internal or external), or related experience, including process and initiative management experience
- Strong relationship building, teamwork and communication skills
- Strong skills utilizing standard Microsoft tools such as Excel, Access, Word, Visio, SharePoint, Project, and Power Point
- Strong analytical skills to support independent, high velocity, high quality decisions
- Manage and prioritize the customer experience business process roadmap for PAS, focusing on the most critical areas of customer experience improvement
2
Experience For Global Business Process Manager Resume
- Strong analytical skills and ability to dive into detail of processes
- Strong relationship, interpersonal (listening, written and verbal communication) and presentation skills
- Manage multiple deadlines and priorities utilizing project management skills
- Strong documentation skills to clearly articulate results of business reviews
- Excellent coaching, feedback and motivation skills for employees
- Demonstrates self-motivation and customer service skills to internal and external partners
- Demonstrated skills needed to develop process and system implementation plans
- Strong computer skills, especially Microsoft Office suite of products
- Excellent client management skills and the ability to work with teams to develop and manage an implementation plan
3
Experience For Business Process Manager / Senior Manager Resume
- Excellent organizational skills, attention to detail, and ability to function in an atmosphere of constant change with detailed accuracy
- Excellent communication & motivational skills
- Prior experience of working and/or incorporating six sigma techniques and methodologies into the normal way of doing things versus through a "big program"
- Experience in NetSuite deployments for larger Agencies or industry experience in Marketing and Advertising
- Process improvement and/or related experience with the proven ability to organizing and leading large-scale, enterprise-wide, complex initiatives
- Analytical, problem solving skills. Communication. Teamwork. Innovative thinking. Self-starter, sale to work independently
- Demonstrated work experience to exercise judgment and discretion in establishing and applying a wide range of policies and procedures
- Experience teaching and training basic customer experience principles
4
Experience For IT Business Process Manager Resume
- Strong manufacturing experience including global operations
- Skilled in articulating value and developing effective business cases
- Effectively communicate status updates, and other information. Identify risks and issues, escalate as needed and partner to develop solutions
- Quickly and effectively resolving merchant issues
- Utilizes process and technical skills, as well as industry knowledge to evaluate customer needs and implement leading edge solutions
- Demonstrated experience partnering with operations, product, and business partners to design and optimize processes
- Help client implement services and plan projects effectively
- Proactively communicate key issues, trends, observations and effectively track and document summary results
5
Experience For Product Manager / Business Process Manager Resume
- Participate in collaborative discussions with all levels of management where judgment and opinions are effectively challenged
- Project management skills in complex multi-functional projects
- Proven experience of project management, systems and processes and business partnership with multiple key stakeholders
- Facilitate change effectively across the sales and operations teams
- Advanced skills with PC-Based tools including MS Office (i.e. Word, Excel, Project, PowerPoint) required
- Strong SQL development and query writing experience
- Good experience in operational planning, budget and HC reconciliation in a shared service model
- Solid experience in operational cost estimation and billing accuracy control
6
Experience For Business Process Manager, Advisory Resume
- Experience with, and excellent understanding of, WM, MM, PP-PI, and QM SAP modules
- The qualitative and quantitative analytical skills needed to build and implement insight-based reporting
- Delegate effectively and manage resource allocations and constraints
- Advanced computer skills, to include MS Excel, Visio, Word and Powerpoint, Jira, MS Project
- Prior Lean Sigma experience or certification: Black Belt or above
- Prior Project Management experience or certification
7
Experience For It-business Process Manager Resume
- Prior Change Management experience or certification
- Good understanding of applicable regulatory requirements with demonstrated success in application
- Prior experience managing complex cross-functional projects
- Demonstrated experience managing teams, including 3rd party vendors, in a matrixed environment
- Sound analytical skills and capabilities
- Related experience & proven track record in change management
- Demonstrate strong written and oral communication abilities while interacting with all levels of the organization
- Validating and documenting configuration, enhancements, and development
- Experience in developing and implementing operational, business, marketing and sales plans
8
Experience For Global CPS Business & Process Manager Resume
- Experience in teams training, mentoring and developing
- Good understanding of general business processes surrounding extrusion manufacturing
- Proven track record of working on own initiative, and ability to build and maintain high performing teams
- Proven track record in managing projects/project workstreams and leading teams
- Experience in designing high performing business processes that are business focused and support enterprise-wide capabilities
- Experience in dealing with and maintenance of Finance processes, tooling and systems (Oracle based solutions mostly, Essbase, HPCM)
9
Experience For Flexplm Business Process Manager Resume
- Evaluate existing processes and conduct ongoing analysis to ensure the most effective processes exist
- Experience with one or more of the following eProcurement platforms such as Ariba, Coupa, Zycus, etc
- Strong knowledge of Microsoft Office suite, including SharePoint
- Solid understanding of systems design for a Technology company
- Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes
10
Experience For BSC Business Process Manager CPI Resume
- Monitor all business process review activities and provide risk focused input on effectiveness and efficiency of testing approach
- Strong awareness and understanding of Conduct Risk
- Prior working knowledge of the media industry in particular television
- Experience in Planning within a high tech environment
- Participate as a member of the team which assesses, prioritizes and implements requests for process change
List of Typical Skills For a Business Process Manager Resume
1
Skills For Senior Business Process Manager Resume
- Strong influencing, negotiating & networking skills
- Prior experience in a compliance or control organization, with experience developing control monitoring routines
- Demonstrated strategic planning, problem-solving, and analytical skills
- Effective decision-making, problem solving, and customer-service skills
- Exceptional business acumen/aptitude, strong problem solving, and decision making skills
- Excellent communicationand listening skills
- Good influencing and communication skills, with an ability to respectfully challenge the status-quo when required
2
Skills For Global Business Process Manager Resume
- Excellent customerservice, and interpersonal skills
- Attention to detail, with excellent written, verbal, interpersonal, logical, and analytical skills
- Excellent communication, facilitation, customer service, and administrative/organizational skills
- Work closely with business leaders - build strong relationships and effectively communicate project and portfolio updates
- Have very good English language skills, both written and orally; Danish is not required
- Demonstrated proven leadership skill
- Solid project management and organisational skills
- Strong written, verbal, analytical and interpersonal skills are necessary
- Influencing skills, consensus-building and conflict resolution abilities
3
Skills For Business Process Manager / Senior Manager Resume
- Manufacturing experience with experience in global operations
- Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
- Around 12-15 years of experience in operations involving back office processes, systems, tools / applications and managing high skilled staff
- Mature organizational and collaborative problem solving and decision-making skills
- Prior experience in coaching and mentoring Lean Sigma projects
- Demonstrated experience working with functional units and information technology experts in testing ERP systems-based solutions to business process needs
4
Skills For IT Business Process Manager Resume
- Demonstrated experience in developing and documenting business process needs and operational use cases
- Strong understanding and experience applying Six Sigma, TQM or other process improvement methods with a track record of successful projects
- Process mapping, analysis and modelling skills
- Proven experience with risk based analysis, auditing, quality inspection and testing
- Successful execution of the required skills; in a growing, complex organization
- Technical skills in process mapping (ARIS, VISIO)
5
Skills For Product Manager / Business Process Manager Resume
- Able to communicate clearly and effectively, both verbally and in writing with various levels of personnel
- Effective Communicator: Speak, listen and write in a clear, thorough manner using appropriate and effective communication tools and techniques
- Health insurance industry experience and/or consulting experience
- Effectively manage the Business Service department through the delivery of consistent service levels whilst maintaining colleague engagement and satisfaction
- Prior experience of working in an outsourced supply chain environment with contract manufacturers
- Effectively engage with senior levels of management
- Workeffectively with others
- Effectivelypresent information to top management, public groups, and/or boards ofdirectors
- Demonstrate awareness of the business priorities, objectives and business drivers
6
Skills For Business Process Manager, Advisory Resume
- Demonstrated experience in an Operations, IT or Business Project Management role
- Prior experience within a finance business unit and/or tax function
- Analytical skills, ability to solve non-standard problems and think out of the box
- Sound IT skills - Familiar with all mainstream IT support systems
- Data analysis skills, interpretation, analysis and evaluation of reports
- Statistics and Optimization Skills required
- Effectively articulate the business need
7
Skills For It-business Process Manager Resume
- Demonstrated experience identifying and implementing sustainable “best practice” solutions and procedures
- Experience with tools and techniques for planning, organizing, monitoring and controlling IT projects
- Track of record in monitoring services according to SLA & KPI, experience in managing high workload and working under time pressure
- Experience managing technical projects; i.e. implementing technology solutions and writing technical specifications in a medical device setting
- Previous experience introducing, planning, and implementing projects in a clinical setting
- Assist in prioritizing discrete projects across and within the business areas, as well as identifying the optimal mix and timing of projects
8
Skills For Global CPS Business & Process Manager Resume
- Previous experience selling and providing clinical support in physician offices and/or hospital setting
- Able to be flexible in managing multiple priorities and meeting deadlines
- Experience in LEAN or of using structured process improvement tools, specifically business process mapping
- Professional experience preferably in Merchandising operations, process improvement or similar for Merchandising, retail, or finance business units
- Demonstrated ability to self-educate and learn while doing in a highly complex and rapidly changing environment
9
Skills For Flexplm Business Process Manager Resume
- Experience leading/managing teams
- Skilled in influencing and partnering with others, internal and external to Medtronic (e.g., vendors)
- Experience leading software selection processes, including requests for quotation, functionality demonstrations, and value assessments
- Experience working for a top tier consulting firm – i.e., Bain, BCG, Deloitte, PWC
- Experience with ERP and Microsoft financial systems, including SAP and Microsoft Reporting Analytics (MSRA)
- Experience of managing teams in delivering to targets / SLA’s
- Experience in identifying and executing process efficiencies, expertise in process optimization
- Prior success in developing and coaching individuals to provide operational support for a business segments
- Experience creating and executing test scripts
10
Skills For BSC Business Process Manager CPI Resume
- Experience with diverse 3rd party software and development tools, ranging from ERP solutions to custom web development and mobile technologies
- Experience and knowledge of process management principles, methodologies and tools, system integration and basic programming
- Prior demonstration of complex/innovative problem solving
- Experience in managing major projects, USD 500-2000K, with duration of 6 months to 2 year and management teams of 5 or more collaborators
- Experience as Senior Consultant and in designing business processes
- Lead project teams to identify, recommend, prioritize, resolve and implement process improvement initiatives utilizing Lean Six Sigma Methodology
- BS/BA in Engineering, Computer Science, Information Systems, Business, Scientific, or similar; OR equivalent combination of education and experience
- Ensures projects are delivered using best practices and with strong alignment to business needs
- In food manufacturing environment with business system development, implementation, and integration experience
List of Typical Responsibilities For a Business Process Manager Resume
1
Responsibilities For Senior Business Process Manager Resume
- Develop a multi skilled and competent Business processing/Supplier Management area that can flex and adapt to Business needs
- Relevant experience required
- 10+years of experience with Enterprise Architecture
- International working experience in the plant and solution industry, preferably the energy sector
- Grow revenue & improve customer satisfaction through an enhanced digital experience for our dealers and end users
- Leverages experience in quote to order business process along with industry specific knowledge to match customer needs to CPQ software
- Proven track record of driving sustained adoption for implemented solutions, resulting in quantifiable business benefits
- Experience leading functional teams on at least two large scale, full lifecycle ERP implementations and/or integrations
2
Responsibilities For Global Business Process Manager Resume
- Experience with budgeting and cost management
- Ensure effective communication channels are developed and maintained between all stakeholders
- Develop framework to identify and prioritize operational efficiency projects
- Evaluate effectiveness, retention, and business value realization of training programs and courses
- Prioritize and delegate training initiatives or requests received by the SLT and PMO
- Experience within business processes
- Develop and maintain strong project plans
3
Responsibilities For Business Process Manager / Senior Manager Resume
- Align and cooperate with relevant specialists of the process improvements and account for stakeholders’ needs and interests
- Being cognisant of the larger programme and feeding into the PM’s where required
- Developing, monitoring and review of KPI’s related to the service deliveries from GSC
- Creating, analysing and distributing process reports
- Using the 3 phases Feasibility, Testing and Implementation being able to talk around each individual areas
- Identifying exceptions and deviations, as well as escalation of these situations
- Reviewing LEAN processes to capture current and then future state once they have been installed
- Leading and working with cross-functional teams on operational improvement initiatives
- Planning and running fit gap workshops to assess differences between affiliate current state processes to a future state process
4
Responsibilities For IT Business Process Manager Resume
- Liaising with Procurement and colleagues across other business divisions to align processes and data across the company
- Manage and monitor planning activities for the PMO working with planning and scheduling SMEs
- Optimizes knowledge transfer, acting as a coach/mentor and organizing regular process related training, best practices and lessons learned sessions
- Ensure customer satisfactionby researching, resolving and documenting customer concerns in relation toservice issues
- Provide technical support and guidance for SAP master data to manufacturing, provisioning, warehousing, technical services, and quality management teams
- Support project compliance with host country laws, including labor policies, tax reporting and regulations
- Assist SVC DS Controlling with Month End Reporting (orders and units)
- Analyze call offered statistics and call arrivalpatterns to ensure that established service levels in call handling, emailprocessing are achieved
5
Responsibilities For Product Manager / Business Process Manager Resume
- Develop long term strategies for enhancing the solution and deploying the solution globally
- Deliver project artifacts that support the phases of a well managed program including Planning, Risk & Issue
- Management, Budget, Resources, Tracking & Reporting, Communication and Stakeholder Management
- Act as point of contact with Contracts, Finance and Project Accounting teams to resolve business process challenges for their assigned practice area
- Support compliance with the AECOM MS Delegation of Authority (DOA) and Sub-DOA by ensuring project use of the Field Office Authorization Memo (FOAM)
- Assist team in development and monitoring of key risk and key control indicators for the business
6
Responsibilities For Business Process Manager, Advisory Resume
- Responsible for execution of continuous improvement efforts by focusing on end to end business processes to drive efficiency and customer engagement
- Provides mentoring and guidance to others on project management and process improvement efforts
- Proactively reaches out to subject matter experts for knowledge, benchmarking and assistance to ensure projects are successful
- Work with business teams to understand their existing processes, systems used, methodologies, objectives, business drivers and KPIs
- Map and understand relationship between existing business processes
7
Responsibilities For It-business Process Manager Resume
- Business Process Engineering and Management
- Act as point of contact with Contracts, HR, Admin, Finance and Project Accounting teams to resolve business process challenges for their assigned practice area
- Independent project manager for the implementation of new systems, solutions or upgrades from start till end, involving all stakeholders in- and outside Grodan
- Keep the current systems up to date and up and running
- Coordinate and advice the departments in optimizing their processes
- Lead the Source to Pay activities through the Project Preparation, Blueprinting, Realization and Go-Live phases
- Is responsible for the design, monitoring and continuous improvement of the respective business processes based on needs as well as strategic directions
8
Responsibilities For Global CPS Business & Process Manager Resume
- Supports maintenance and optimization of the unit’s training curriculum in regards to technical trainings
- Conduct root cause analysis and proactively provide recommendations for addressing identified deficiencies
- Organize and complete work within established timeframes under minimal direction, periodically providing updates of completion status
- Maintain a working knowledge of regulatory requirements to perform an appropriate level of reviews
- Fully understand all EMEIA GCO processes and procedures through process mapping and effort allocation studies
- Understand current tool limitations and work globally to provide short-term and long-term solutions and mapping of new requirements
- Deliver and drive annual Customer Service objectives ensuring it is aligned to our client’s service strategy and risk appetite
9
Responsibilities For Flexplm Business Process Manager Resume
- Responsible for overseeing the Business Services Suppliers managed within our clients Supplier Relationship Management Framework
- Manage tactical project execution on large complex programs containing multiple, interrelated tracks of work on behalf of Credit Bureau Operations
- Gather and share insights in opportunities and risks regarding processes, tools and systems, and considers them in the implementation of improvements
- Consult with senior colleagues or the manager about process, tooling and systems improvements and advises managers
- Provides insight regarding qualitative and quantitative developments by means of periodical and ad-hoc reports and analyses
- Contribute to promoting change management and continuous improvement within the organization
- Provide training to potential candidates and upon request from the business
- Provide and/or facilitate training for SAP modules and business processes
10
Responsibilities For BSC Business Process Manager CPI Resume
- Ensure that the Crown 360 Engineering solution and plans are properly integrated with and support other Global Business System areas and processes
- Reviews and authors SOP’s
- Collaborate cross-functionally with Legal, Compliance, Control, and Risk to develop appropriate XLOB Sales Policy that’s appropriate to current business practice
- Finance and Product Controlling
- Business Planning & Management – Responsible for facilitating the development of the unit’s business plan. Govern activities related to strategic initiatives and programs designed to maximize revenue generating activities as well as Client Relationship Management and Service Delivery
- Interfaces with multiple organizations
- Work within a team of BA’s across both consultancy and support roles
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