Capacity Analyst Resume Sample
Orion Armstrong
334 Webster Fork,
San Francisco,
CA
+1 (555) 397 0484
Work Experience
Senior Capacity Analyst
11/2015
-
PRESENT
Chicago, IL
- Interface and partner with Programs, Operations, Global Supply Chain and Aftermarket to orchestrate a risk based approach to align demand with capacity across the enterprise
- Act as a collaborative business partner to investigate, interrogate, and drive demand change requests through approval process resulting in a balance between demand, capacity and accurate, stable and linear schedules
- Develop standard work and execute key capacity processes to support EC&MPS, Operations, Programs and Global Supply Chain
- Work closely with ECMPS, Operations and Program team to understand supply constraint points and to develop creative solutions to address situations when demand exceeds capacity
- Track and roll up OEM and aftermarket capacity risk actions associated for each program, as well as underlying drivers
- Execute capacity tools and risk metrics; identify improvement opportunities, and accountability
- Create capacity and risk presentations and participate in key meetings
Capacity Analyst
05/2009
-
07/2015
Chicago, IL
- Receives resource demand and ensures the content is complete and suitable for further action
- Maintains the metrics and reports around the allocation of resource allocation
- Supports an environment that encourages co-workers to exceed customers’ expectations
- A core knowledge of cloud computing and how an enterprise manages deployment and capacity
- Basic project management and technology writing
- Knowledge of various analytical data analysis tools
- Team skills to work at all levels
Capacity Analyst Junior
09/2004
-
12/2008
Dallas, TX
- Directs the development and reporting of process metrics and KPI’s to enforce compliance
- Create and maintain long term capacity plan through consultation with in-country management
- Create and maintain short term forecast and capacity plan through consultation with in-country management
- Liaise with senior management in monitoring staffing and recruitment strategy
- Provide daily/weekly/monthly updates on department’s performance including causes and trends for business misses as well as action taken to prevent loss
- Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiative
- Receives, verifies, and monitors resource demand and supply data accuracy and timeliness
- Consults with management to complete resource assignment needs and develops capacity plan for releases
- Assists in the identification of new processes and reporting
Education
Argosy University - Hawaii Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Teamwork and collaboration skills; oral and written communications skills
- Strong program management skills and ability to prioritize in complex, fast-paced environment
- Excellent written communications skills with a highly inquisitive nature
- Strong mathematical analytical skills with advanced knowledge of Excel for analysis
- Essential skills, experience,and qualifications
- Excellent communication and interpersonal skills, with the ability to communicate across both technical and non-technical teams
- Developing performance management and capacity planning skills
How to write Capacity Analyst Resume
Capacity Analyst role is responsible for analysis, modeling, manufacturing, planning, basic, communications, excel, reporting, finance, training.
To write great resume for capacity analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capacity Analyst Resume
The section contact information is important in your capacity analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capacity Analyst Resume
The section work experience is an essential part of your capacity analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capacity analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capacity analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capacity Analyst resume experience can include:
- Good data analysis skills (with ability to validate and substantiate data)
- Strong quantitative and analytical skills for data modeling and analysis
- Good sense of ownership and organisational skills required
- Good level of Written Communication and presentation skills
- Good communication skills to drive projects to successful conclusion
- Strong knowledge and experience using MS Office, including Excel PowerPoint and Word
Education on a Capacity Analyst Resume
Make sure to make education a priority on your capacity analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capacity analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capacity Analyst Resume
When listing skills on your capacity analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capacity analyst skills:
- Report writing and output skills using a variety of methods / tools including Excel, Word and PowerPoint
- Skills to lead and manage initiatives and small projects
- Demonstrated strong knowledge and understanding of Elavon LOBs and functions
- Communicate effectively with both IT and non IT staff/management in a concise manner
- Effectively prepare and present information to Senior Management and Business Partners
- Excellent knowledge of Capacity Management of monitoring/analysis/test tools reporting results and presenting recommendations
List of Typical Experience For a Capacity Analyst Resume
1
Experience For Demand & Capacity Analyst Resume
- Proficiency in SQL, Microsoft Excel and basic programming skills
- Use performance models and plan capacity effectively. Ø Manage and maintain all system parameters
- Provide visibility and transparency to "unconstrained" demand and operationalize the data monthly by loading, validating, and reviewing on timely basis
- Support scenario modeling (organic and inorganic) and "what-if" functionality to ensure effective and efficient resourcing actions and risk mitigation
- Previous experience with capacity management is desirable
- Identify the various instrumentation, reporting and trending of usage statistics in existence, and close areas of omission
- Provide planning models for resource capacity optimization across peaks and valleys, including business growth and contraction and seasonal cycles
- Gain an understanding of the technology architecture
2
Experience For Midrange Systems Performance & Capacity Analyst Resume
- Identify strategic and tactical gaps. Assist with Sourcing practices to enable capacity
- Coordinate with various departments and perform all capacity planning activities
- Produce capacity reports in line with the organization’s business planning cycle
- Ensure appropriate level of monitoring of IT resources are defined and implemented, and the information recorded is kept up-to-date
- A forum that he or she can learn, ask questions and contribute
- Use of common tools such as VMWare, VRealize Operations and AWS
3
Experience For Workforce Management Capacity Analyst Resume
- Performance Engineering to include forecasting of company’s platform components and formulate dynamic solutions for clients’ routing and capacity needs
- Strong knowledge of Telephony and Networks
- Expertise with MS Office Suite
- Work with the materials team to ensure part demands are aligned to the capacity at the producer base
- Technical Analysis: Creator of new data transforms, models, and reports. Traits here include creativity combined with curiosity. This person might have been a report engineer or a configurator in some capacity previously, and have a strong sense of quality
- Basic AutoCAD experience with comprehension of 2D plan creation and the use of layers
- Identify partners in all related teams and establish relevant relationships
4
Experience For TBM Demand & Capacity Analyst Resume
- Apply consistent principles and logic to each area the analyst is asked to address
- Facilitate DCIS and Application teams’ creation and adoption of dashboards, reports, forecasts, & processes, to enable quantifiable & consistent presentation into business requirements
- Perform validation of data – ensure that we have right data for both Demand and Capacity
- Provide visibility and transparency to "unconstrained" demand
- Enable identification of risk and constraints which impacts business commitments
- Understand inventory of resources available - types, roles, skills, competencies, proficiencies, volumes, locations - and compare to inventory required over time
- Provide Availability Management services
- Create performance charts, capacity plans, recommendations
- Communicate information and recommendations to HPE teams and client teams
5
Experience For Routing Capacity Analyst Resume
- Support the definition of, and assure compliance with, Experian UK&I Service Capacity policies, processes, standards and templates, including operational and service risk management
- Validate, define and report on capacity requirements and assist in the definition of appropriate targets
- Support the production and maintenance of Capacity Plans to reflect current and future business demand
- Act as an SME in the capacity management space and an advocate for best practice in Availability and Capacity Management
- Be a part of the investigation and resolution of capacity related incidents and problems
- Experience defining projects, collecting requirements, designing process and system solutions, writing detailed functional specifications, coordinating efforts to scope, schedule; as well as analyzing cost/benefit of feature selection and communicating results throughout the organization
- Act as interface to the business; includes collecting and forecasting input for quarterly capacity plans, agreeing on capacity initiatives providing the business with trends, arranging focus group meetings, etc
6
Experience For Rohq-gwfm-workforce Capacity Analyst Resume
- Evaluate performance and prepare plans for capacity procedures and provide support
- High level analysis on all development plans for production and ensure compliance to all customer demands
- Assist finance departments and prepare plans for all demands for various departments
- Maintain all performance capacity reports and statistics for management
- Provide assistance to analytical design of systems and forecast all resource capacity requirements
- Manage all key system metrics and provide support to all ad hoc reports and dashboards
- Basic knowledge of X86, Linux, MS Windows Server, DB’s are required
- Knowledge of storage is desirable
- Communicate with the business
7
Experience For Senior Capacity Analyst Resume
- Contribute up to date detailed technology know-how to projects
- Create and maintain daily outbound and inbound collections and sales dialer operations and consultation with in Country management
- Excellent analytic, mathematical and trouble shooting skills with ability to work with large amounts of data to identify both short-term and long-term trends and patterns
- Report on performance against targets defined in SLAs
- Document the need for any increase or reduction in hardware and software based on SLA’s and cost constraints
- Produce regular management reports which include current usage of resources, trends and forecasts
8
Experience For WFM Capacity Analyst Resume
- Ensures that regular and ad hoc audits are carried out on the capacity management process
- Ensure adherence to the process by all stakeholders and IT support groups
- Develop and improve the capacity management process
- Support Demand & Capacity model and provide oversight of timely, accurate analysis and reporting of Demand and Capacity status and progress (BO self-service oversight and ownership)
- Previous experience working with report building, data management etc
- Collect and produce pictures of demand and changes to that demand to enable decisions for project disposition and sequencing
- Gather functional and business requirements and rapidly translate that information into a working set of historical models, future trends and scenarios, dashboards, and management reports
- Support sizing and estimation process, including “service packages” and patterns where possible to provide standard templates for common delivery efforts
9
Experience For Capacity Analyst Junior Resume
- Use data and tools to assess situations and conduct centralized staffing forums with a holistic focus
- Support and manage the flex capacity model
- Enable identification of risks and constraints which impacts business commitments
- Proficiency in Microsoft Excel (specifically with Pivot Tables/slicers)
- The Capacity Performance Analyst takes hands-on responsibility for the analysis of capacity management for the IT Services in an operational state
- Supports the analysis of capacity usage and demand requirements activity for new services as part of service introduction
- Act as a focal point for all capacity related issues
10
Experience For Installation Mission Capacity Analyst Resume
- Produce capacity assessments according to business planning cycles and contractual requirements; identifying requirements early enough to accommodate procurement and approval lead times
- Document the need for increases and reductions in hardware based on service level requirements and targets
- Provide advice on decisions and actions to address current capacity related issues
- Help to organize and maintain a regular capacity reviews with both Infrastructure and Application teams
- Participate in the coordination for changes to capacity levels when needed
- Create, review, maintain and improve existing reports and processes; specifically capacity report templates and training documentation for changes or refinements to leverage industry best practices
- The ability to become familiar with different data collection tools to enhance reporting capabilities
- Work with large data sets, analyze the data to understand the underlying business implications, engage in discussions on what the data means, summarize findings with an actionable approach
- Analyze key business drivers, then translate the findings into insights and actions, and their implications in the overall business
List of Typical Skills For a Capacity Analyst Resume
1
Skills For Demand & Capacity Analyst Resume
- Review of service designs to ensure capacity targets and requirements are understood and effectively delivered during transition and change activity
- Proven experience working as an SME within a Capacity Management team
- Proven experience working as an SME within a Capacity Management team, preferably as an SME
- Professional experience in Data Centre colo design, construction, space planning, power planning, maintenance, operations and/or project planning / management
- Provide regular support for preparing and publishing service metrics in relation to our customers’ experience of using our services
- Experience developing in HTML, Javascript and modern scripting languages
- Demonstrable experience in the field of Space Planning or Mechanical & Electrical systems planning
2
Skills For Midrange Systems Performance & Capacity Analyst Resume
- Experience / Knowledge in gaining consensus while working with multiple stakeholders
- Experienced in using modelling and numerical analysis tools, visualization and database tools
- Polytechnic Diploma in Engineering or Building Services or equivalent with demonstrable experience in the field of Mechanical and Electrical systems
- Proven capability of capacity and demand management including demonstrable process improvement/utilisation in an ITIL environment
- Experience with large scale, complex architectural environments with a detailed understanding of software and architectural performance factors
- Advanced AutoCAD experience / in space planning
3
Skills For Workforce Management Capacity Analyst Resume
- Experience of performing capacity analysis in multi layered environments (eg application server/database server/web server)
- Commercial experience working within a Capacity Management function
- Demonstrated understanding of CA Clarity
- Demonstrated understanding of business systems and end-user requirements
- Experience using pertinent tools like: Planview, Apptio and Service Market Place
4
Skills For TBM Demand & Capacity Analyst Resume
- Experience or Knowledge in estimating resource needs
- Experience or Knowledge in collaborating with Vendor leadership and vendor management Office
- About 4 year’s experience in VB.net/VB/VBA/SQL Server, Oracle, Perl and Java scripting
- ~2 years working experience in an industry preferably IT /ITES/ Telecom sector
- Experience and aptitude with computers, databases and logical systems
- Strong communicator to be able to arbitrate between Sales and Operational needs to deliver the optimal solution for Customer and Equinix
- Strong communicator to be able to arbitrate between Sales and Operational to deliver the optimal solution for Customer and Equinix
- Using their expertise provides recommendations to the Capacity Manager and Business unit to improve performance and thereby removing any system constraints
- Providing part level capacity intel by conducting assessments at the producer sites
5
Skills For Routing Capacity Analyst Resume
- Working with external and internal stakeholders for technical matters
- Working within an international, leveraged team
- Working with Account teams, clients, and other HPE teams
- Understanding of Technical Systems Relationships
- Leadership abilities in planning, goal setting, coaching and execution
- Ideally but not essential, a working knowledge of statistics/forecasting/trending/complex data manipulation
- Act as intermediary between the finance and technology departments, provide financial reporting and support external reporting and controlling
- Firm understanding of the interplay of space, power and cooling in a datacentre environment
6
Skills For Rohq-gwfm-workforce Capacity Analyst Resume
- Support Finance driven/owned planning and budgeting activities
- Ideally 3+ years working in the finances industry (retail/investment banking, insurance or market data companies etc)
- Knowledge of project planning tools ,Analysis and modeling tools
- Participate in projects pertaining to capacity planning process improvements
- Basic understanding of major mechanical and electrical components within a building environment
- Assess what level of modelling and forecasting is needed and seek to implement accordingly
7
Skills For Senior Capacity Analyst Resume
- Assist in developing various new functions, analyse capacity processes to identify improvements, create new and modify existing ones
- Liaise with senior management in creating/developing daily volume forecast and analytical direction via daily MIS and communication
- Native Operating System tools
- Extensive routing system knowledge
- Act as an escalation point for sales and internal teams regarding capacity constraints or concerns
8
Skills For WFM Capacity Analyst Resume
- Deliver the financial forecast/budget, achieve the annual operating plan and identify operational and cost efficiencies and opportunities
- Through business analysis and insight, help drive operational efficiencies, simplify business processes and reduce operating costs
- Knowledge of applications running on Linux, Solaris, AIX and Windows would be ideal
- Technologies: SQL, MS Access, Crystal Reporting, OLAP cubes, Project server and MS SharePoint, Apptio
- Knowledge in verifying requirements for Service Introductions/ Reductions and changes with Portfolio Consultant
9
Skills For Capacity Analyst Junior Resume
- Detailed understanding of Collections/Sales strategy and contact center technology
- Able to work in to tight timescales and in a demanding fast paced environment
- Adaptability to flexible working schedule when needed to meet deadlines
- Defines capacity standards, process, tools and govern capacity planning strategies
- Responsible for providing key component performance parameters and metrics within their assigned area of expertise for the accountable IT Services
- Provide assistance to other teams engaged in capacity planning activities
10
Skills For Installation Mission Capacity Analyst Resume
- Develop ad hoc reports and analyze trends in order to assist operational teams in decision making
- Assist the Director of Demand & Capacity in building a sustainable framework of standards and methodologies
- Raise & recommend core requirements & improvement requests for the toolset supporting Capacity Management
- Establishes appropriate settings for all routing system parameters and manages those settings as business trends change
- Support the production and execution of capacity and resilience testing
- Prepare the dialer technology tools for the supported countries by balancing strategy with execution based on customer requirements
- Recommend tuning of IT systems to help ensure optimum use of all hardware and software resources
- Ensure appropriate documentation and training is provided to all relevant parties
- Introscope (standard version & batch command retrieval)
List of Typical Responsibilities For a Capacity Analyst Resume
1
Responsibilities For Demand & Capacity Analyst Resume
- Experience with project delivery and applications portfolio management
- O Experience in Excel & PowerPoint
- Contact Center Operations or WFM experience
- Experience in Information Technology
- Prioritize assignments and manage timelines concurrently to complete tasks
- Expert with MS Excel (formulas, pivot tables, lookup functions)
- Knowledge of SDLC Methodology - Agile / Scrum / Iterative Development
2
Responsibilities For Midrange Systems Performance & Capacity Analyst Resume
- Proficient with technology, database and statistics to develop data capture and technical system management
- Excellent analytic, mathematical, and trouble shooting skills with ability to work with large amounts of data to identify both short-term and long-term trends and patterns
- Presentation and Data Visualisation
- Metrics and Statistical Analysis techniques
- Develop cost forecast models for future capacity usage
- Analyse different properties of our backend infrastructure, with an emphasis on financial and growth properties
3
Responsibilities For Workforce Management Capacity Analyst Resume
- Develop complex and comprehensive analyses, concepts, presentations and other supporting tools to lay an objective and reliable foundation for procurement decisions
- Work from our headquarters in Stockholm
- System level capacity planning of traditional platforms (Telephony networks, data networks, data warehouse, self service platforms, database servers, web platforms)
- Deep understanding of Demand and Capacity Management standards and practices
- Highly numerate, to understand, manipulate and explain statistical data to a non-expert audience
- Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development and connecting data
- Adapt and learn new skills as new tools are adopted
- Experience in a Capacity Analyst Role
4
Responsibilities For TBM Demand & Capacity Analyst Resume
- Knowledge of IT services management processes, program portfolio management, and application/infrastructure support
- Project, resource or service management background
- An objective and inquisitive mind
- Knowledge in ITIL environment and procedures. Knowledge of ITIL is preferable
- Sound knowledge on Capacity Management Policy, Process and Procedure
- Engage with other Capacity analysts and Application Owners, at varying skill levels, to help understand future capacity needs and identify optimization opportunities
5
Responsibilities For Routing Capacity Analyst Resume
- Experience in either capacity management, performance management, system administration etc (note the role is not a hands on role)
- Contribute to the automation of analytics and reporting via programming/scripting in Java, Python and/or R
- Knowledge of common middleware preferable (eg apache, tomcat, oracle, Java etc)
- Some knowledge of business flows
- Familiarity of a range of hardware platforms from multiple vendors
6
Responsibilities For Rohq-gwfm-workforce Capacity Analyst Resume
- Analyze monthly reports and identify areas of opportunity
- Desire to work on topics that touch various functions within the company
- Monitor key operating metrics and mechanisms. Provide analysis, reporting and presentation to support senior management. Incl. Opex/Capex/Headcount Tracking/Forecasting
- Provide direct and indirect cost transparency
- Work closely with key stakeholders to achieve financial targets (P&L, Capex and Headcount)
- Define additional metrics/views/analysis for infrastructure project delivery
- Investigate problems and develop/communicate solutions
7
Responsibilities For Senior Capacity Analyst Resume
- Exposure to RISK IT Systems
- Facilitation and Meetings Management
- Knowledge of project management disciplines would be useful
- Self-Starter and could work independently
- ITIL v.3 Foundation
- 6-Sigma / LEAN
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