Center Support Resume Sample
Margarette Koss
52743 Runte Row,
Detroit,
MI
+1 (555) 849 8018
Work Experience
Service Center Support Specialist Accounting Technician
02/2016
-
PRESENT
Los Angeles, CA
- Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
- Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
- Assist off-site technology platform owners as required
- Perform cross functional ticket triage and investigation work as required
- Assist with rollouts of system enhancements and upgrades as required
- Manage datacenter operational activities including physical inventory, shipping/receiving, placement of hardware in datacenter
- Coordination with Co-Lo service provider company
- Escort services for various vendor Support personnel which requires walking on the DC floor
- Hour on-call support for datacenter as needed
Data Center Support Technician
01/2011
-
09/2015
Philadelphia, PA
- Experience in web service or middle tier development of data driven apps
- In-depth knowledge of the IT service & process landscape (ITIL foundation certification necessary)
- Experience managing IT incidents on a cross stream / technology basis
- Collect information from caller to determine actual underlying issue and resolve accordingly
- Escalate issues to the Tier 2 Support when issues can’t be resolved at first point of contact
- Consistently resolve issues to meet client Service Level Agreement (SLA)
- Enter customer issues into tracking database
- Follow up on issues to confirm satisfactory resolution
- Collaborate with team to document and maintain internal helpdesk processes
Intern Partner Enablement Center Support
10/2007
-
12/2010
New York, NY
- Related experience with claims
- Solid knowledge of the principles, practices and processes of Claims Operations
- Experience in various positions and lines of business within claims
- Work collaboratively in a team setting
- Knowledge of ClaimCenter
- Post Secondary education considered an asset
- Completion/Enrolment in CIP considered an asset
- Experience in programming, software design and architecture
Education
Marymount California University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong organizational skills, high level of attention to details and ability to multi-task, while managing competing priorities
- Experience using problem solving skills, be a thinker and analyzer, have strong attention to detail and accuracy, and produce quality work
- Strong analytical and reasoning skills--ability define problems, collect data, establish facts, and draw valid conclusions
- Building Relationships/Interpersonal Skills
- Utilizing your great de-escalation skills when a customer needs assistance
- Outstanding communication skills, both verbal and written, that can be applied to all levels
- Strong customer focus with experience delivering high-demand initiatives in close collaboration with a cross-functional team and technology partners
How to write Center Support Resume
Center Support role is responsible for customer, retail, mainframe, finance, training, integration, database, mac, security, shipping.
To write great resume for center support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Center Support Resume
The section contact information is important in your center support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Center Support Resume
The section work experience is an essential part of your center support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Center Support resume experience can include:
- Adaptable to and eager for change. Ability to effectively prioritize and execute tasks in a high-pressure environment
- Proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals
- Experience working in a complex mission critical data center environment with evidence of exceptional ability
- Exceptional troubleshooting skills; Ability to learn and implement new concepts and processes
- Experience managing hardware install, troubleshooting & parts replacement tasks
- Experience creating and maintaining setup diagrams, system hand-over, inventory and spares management documentation
Education on a Center Support Resume
Make sure to make education a priority on your center support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Center Support Resume
When listing skills on your center support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical center support skills:
- Excellent professionalism and people skills
- Excellent communication skills - communicates with all levels of management, dealers, and vendors
- Detail oriented with excellent organizational skills to handle high volume of work within time constraints
- Managing phone and emailed communications effectively and timely
- Intermediate level system admin skills in managing Windows & Linux systems
- Prior successful Call Center experience with high-call volume
List of Typical Experience For a Center Support Resume
1
Experience For Data Center Support Technician Resume
- Effectively and efficiently communicate status of critical events
- Work independently and demonstrated history of solving large, complex problems
- Experience with a UNIX/Linux operating system
- Expert level skill and knowledge in technical areas that are critical to the success of your site (such as network or system administration)
- Resolve most issues including repair, maintenance, billing, LSO, and/or orders
- Provide customer service to clients by answering questions and filling material orders
- Provide tier 1 troubleshooting, problem analysis and isolation of events using predefined processes
- Ensure the protection and safekeeping of participant personally identifiable information (PII) and other sensitive program information
2
Experience For Data Center Support Resume
- Answer incoming telephone calls, verify patient's medical benefits eligibility and transfer to the on-call Nurse
- Type detailed notes, including a summary of the circumstances and steps completed into a computer database
- A history of delivering projects on time and within guidelines
- Leadership or playing key roles in large cross-functional projects
- Monitor and document all client communications utilizing Customer Support software
- Assist Program Management and other Customer Support team with the resolution of concerns and/or testing issues
- Document ongoing, repetitive issues for program management and customer support manager
- Proficient with MS Office, including Word and Excel
3
Experience For Service Center Support Specialist Accounting Technician Resume
- Understand, design and implement a data center operation with new technology integrations in the areas of storage, virtualization, servers, and networking
- Design and develop structured cabling within the data Center and some wireless infrastructure
- Assist with hardware maintenance and troubleshooting
- Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook
- Document and escalate technical issues using clear, written and verbal communication
4
Experience For Message Center Support Analyst Resume
- Follow established procedures for tickets queued in Enterprise Ticketing System
- Direct, coordinate, and provide the highest level of customer service
- Handle and troubleshoot support incidents within SLA’s
- Maintain compliance with Inovalon’s policies, procedures and mission statement
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Regularly lift and or move items up to 40 pounds and participate in group lifts for heavier items
- Available for off-hour & weekend maintenance activities
5
Experience For Data Center Support Engineer Resume
- Answer tutors’ and students’ questions
- Knowledge of or ability to learn MRC warehouse operations and business processes
- Schedule follow up doctor's appointment as needed
- Follow all policies, procedures and regulations. Maintain compliance with all applicable laws
- Understand the customers’ needs and priorities in the modeling / CAD fashion sector, so to find a solution to their doubts and problems regarding the use of our software
6
Experience For NOC / Data Center Support Resume
- Provide support to data technicians on daily tasks and handle escalations from this group
- Drive operational efficiency improvements
- Drive cross-functional projects for an availability zone
- Create documentation for support issues
- Provide information to Team Members on established policies, procedures, and services provided. Accept incoming IT Help Desk inquiries (email, phone, pages, in person) and resolve. If resolution requires the assistance of others, properly document the instance and forward on
- Apply strong interpersonal, communication and problem-solving skills combined with a technical understanding of voice, data, and fiber optic systems
- Develop presentation, communication, organization and time management skills necessary to provide excellent customer service in a professional manner
7
Experience For Customer Care Center Support Analyst Resume
- Effectively identify and resolve customer service problems and questions
- Strong mechanical, electrical and electronic aptitudes
- Excellent customer service attitude and a professional telephone manner
- Hydraulic aptitude helpful, but not required
- Answer a high volume of calls related to issues and questions that could include but not be limited to: password resets; access rights; printing; application functionality and/or "how to" questions; etc
- Utilize triage scripts to quickly and accurately identify the nature of the user's specific issues and/or questions
- Create and document ServiceNow "tickets", assign ticket impact and urgency (priority), assign to correct service category, and to assign to correct service support group
- Utilize existing online knowledge documentation to troubleshoot and resolve known issues
8
Experience For Technician, Data Center Support Resume
- Complete "warm transfers" of inbound calls to Launch Control Support teams when warranted
- Update ServiceNow ticket records to update status and actions taken
- Support a number of tools and services related to data center operations
- Have end to end ownership of projects
- Deploy services across multiple global regions
9
Experience For Application Developer, Contact Center Support Resume
- Create processes that can be leveraged to help drive efficiencies and quality
- Work closely with our internal customers to help alleviate their problems
- Work on a variety of hardware platforms across multiple vendors
- Key entry data and verify data accuracy
- Attend internal program meetings
10
Experience For Call Center Support Resume
- Create and maintain client-specific program documentation
- Interface with the product development team
- Assist with developing system and networking proposals by providing design and pricing specifications, scope of work, rack drawings, labor requirements, and material lists
- Apply a technical understanding of LAN/WAN networking, IP addressing, firewalls, L3 switching and routing
- Source, scope, build, and install Linux servers to meet computing, storage and networking requirements by utilizing extensive knowledge of Linux server configuration, service activation and management, system scripting (shell, python, perl) and common service configurations such as httpd, sshd, and ntpd
List of Typical Skills For a Center Support Resume
1
Skills For Data Center Support Technician Resume
- Effectively plans support activities to increase efficiencies to speed repairs
- Adaptability to acquire new skills quickly and thrives in a collaborative team environment
- Evolved decision-making to determine course of action or as an escalation point (FSE/Sr. Dc Tech) prior to contacting MOS/TSE
- Experience in monitoring and recording performance
- Demonstrated ability to lead and develop employees using call center metrics and call coaching best practices
2
Skills For Data Center Support Resume
- Experience troubleshooting & maintaining hardware & software RAID
- Review and action, Incoming and open tickets, prioritize work based on ticket severity
- Lead shall also have experience or training in
- Experience working at a Help Desk, Technical Call Center
- Experience administrating in a Linux environment
- Cripting experience (e.g. Perl, Shell, Bash, Py)
- Experience troubleshooting Layer 1 Network issues
- Experience running queries in databases such as MySQL, DynamoDB, Redis, MongoDB, Cassandra or Riak
- Five years’ experience working with Accounts Payable and Accounts Receivable records
3
Skills For Service Center Support Specialist Accounting Technician Resume
- Reviews feedback, risks and approval support prior to management approval
- Detail-oriented and customer service-oriented and have demonstrated ability to perform data entry
- Climb and operate a moveable warehouse staircase/ladder and lift thirty-five pound boxes
- Call center supervisory or management experience
- Receiving and tracking data equipment - including documenting when and where such equipment is installed
- Unpacking sensitive electronic data equipment and properly disposing of packing material in an orderly and professional manner
4
Skills For Message Center Support Analyst Resume
- Attaching network cables - including routing cables in a neat and professional manner
- Cleaning the data closets - including removing trash to the proper receptacles
- Escalating and tracking contact center-impacting events, such as system outages, access issues, and volume changes
- Performing and developing strategic analysis to help support retail business goals
- Programming / scripting (Java, Perl, Ruby, C#, Python, and/or PHP)
- Providing guidance on standards
- Producing data-driven analyses to solve business problems
- Monitoring service levels and contact center volumes to make recommendations for real-time queue management
- Representing retail client to external partners through daily communications
5
Skills For Data Center Support Engineer Resume
- Interfacing with multiple groups to ensure contact center meets daily and interval goals
- Networking (DNS, TCP/IP, SAN, Layer 1)
- Need someone to work with engineer to do manual labor, racking/stacking, cabling, cleaning closets, receiving shipments, and track inventory
- Advanced diagnostic troubleshooting techniques with supported hardware and cabling
- Conducts routine inspections of the data center and conducts a periodic testing in the environment (Cooling, Power, Temp, etc...)
- Works across DC-Ops developing and revising standards that are portable across regions globally
- Physical infrastructure planning, Works with build team and coordinates local infrastructure projects including retrofits, future expansion, and LCM
- Proficient working in a Microsoft Windows environment and using Microsoft Office
- Ability and willingness to work off shift hours at night or weekends during monthly maintenance windows
6
Skills For NOC / Data Center Support Resume
- IT Ticketing System, such as Remedy or ITSM
- Microsoft and VMWare Server Clustering
- Ethernet, FDDI, and Fast Ethernet networking topologies
- Pro-actively notifying team members when additional equipment is needed on site
- Generally assisting the network engineer with minimal supervision and possibly remote supervision
- Comprehensive knowledge of financial record-keeping, mathematical and general office methods, procedures and practices
- Mentor new employees during and after the initial ramp
- Assist with QA new cabinet delivers and existing environment
7
Skills For Customer Care Center Support Analyst Resume
- Develops support tools enhancing diagnostic tool sets
- Develop training programs and standards for DC Techs as tool sets and technology evolves
- Ensures greatest possible physical redundancy w/ power legs and circuit routing/demarcation points
- Work holidays and weekends, depending on assigned shift
- Highly organized and capable of managing through complex support processes
- Remote support and working with vendor technical resources
- Logistics flow and accuracy of tracking replacement FRU and consumables
8
Skills For Technician, Data Center Support Resume
- Coordinate, schedule and direct operation of computer systems, LAN management, and other related equipment to ensure timely processing of data
- Maintain and update manuals, which contain comprehensive instructions concerning both routine and unusual situations
- Accurately maintain specialist meta data including role and team structure
- Troubleshooting x86/64 hardware in an enterprise server environment (e.g., 100+ servers)
- Multi-task in demanding environment
9
Skills For Application Developer, Contact Center Support Resume
- MS Server 2008 and 2012
- VMWare ESX and virtualization technologies (ESX 5.X)
- HP Proliant server hardware, especially blade servers and components
- General Infrastructure and network hardware
- The ability to follow instructions and pay attention to detail
- The ability to read and follow technical documentation
- The ability to work overnight and weekend hours
- Maintain a clean and professional work space
10
Skills For Call Center Support Resume
- Reviews and Creates shared documentation, either SOPs or support documentation
- Reviews site change control and provides guidance and first level of approvals
- Provide advanced support to outside teams (HoPS, Telco Carriers, MOS...)
- Reviews changes specific to their site, provide feedback to team and management as to risks
- Has a mastery of support tools used in day-to-day operations
List of Typical Responsibilities For a Center Support Resume
1
Responsibilities For Data Center Support Technician Resume
- Familiarity managing workload in ticketing systems
- Perform basic web server management as well as understanding of reverse proxy
- Apply a technical understanding of Linux host and network security and encryption architecture, including ssh public key authentication, SSL certificate, CSR, CA and self signed certificate
- Able to present highly technical topics including advanced products/applications and business solutions to large groups
- Adhere to existing data center installation best practices
2
Responsibilities For Data Center Support Resume
- Work flexible hours and shift work is required; shifts are not rotational, but rather are consistently set from the beginning of the project
- Troubleshoot premise layout in terms of both electrical and HVAC needs
- Manage backup solutions, business continuity and disaster recovery models. (An understanding of LVS, Redis, MySQL replication and Zookeeper helpful in this area.)
- Integrate with fellow staff possessing specialties such as: integration voice, data and video applications, security products for network compatibility/applicability
- Communicate with colleagues, management, customers, vendors
- Conform and abide by workplace regulations, policies, work procedures and instructions
- Conform to all safety rules
- Help install and decommission data center infrastructure components (i.e cabinets/racks, ladder racks, fiber ducts, cages, cables, non electrical, etc.)
3
Responsibilities For Service Center Support Specialist Accounting Technician Resume
- Assist vendors, network-facility engineers, project managers and customer service to complete projects and tickets
- Help manage build materials (i.e. copper/fiber patch cords, server cabinets, cable ties, ladder racks, fiber ducts)
- Physical server installs and decommissions
- Verify visitor access and approved change to raised floor
- Able to work efficiently with tight deadlines
- Complete tasks required to maintain service levels and availability
- Physical onsite/offsite rotation of tape media
- Team Player with the ability to work autonomously and responsibly in a mission- critical data center environment
- Able to work days/nights/weekends/holidays if needed or required. Participate in on-call support
4
Responsibilities For Message Center Support Analyst Resume
- Able to understand installation specifications
- Rack and Stack customer equipment
- Basic knowledge and usage with network and diagnostic testers / certifiers
- Basic knowledge on cable termination types copper/fiber
- Basic knowledge of cable manufactures and copper / fiber termination procedures
- Lift 35lbs or more
- Work independently, with little direct management
- Open to provide after-hours support as needed
5
Responsibilities For Data Center Support Engineer Resume
- Work independently, be accountable for timecards and project timelines
- History of regular and consistent attendance at work
- Implement current NIPR and SIPR standard operating procedures (SOP) and perform the technical procedures necessary to maintain the daily operations of an enterprise level network and data center
- Monitor NIPR and SIPR enterprise environment for error indicators and escalate discrepancies to device and applications owners in order to assist with troubleshooting and recovery
- Conduct daily review of maintenance log, backup tape log and equipment malfunction log
- Coordinate computer room security
- Comply with Government security, fire and emergency procedures and regulations
- Monitor fire detection CO2 system
- Datacenter Operations Methodologies 6 months
6
Responsibilities For NOC / Data Center Support Resume
- Broad, multidisciplinary infrastructure background.- Experience supporting both Windows and Mac systems.- Experience utilizing enterprise level system management tools (such as SCCM) and processes.- Experience supporting executives
- Provide superior customer service to field and corporate partners globally, serving as a resource for all support related questions received via email, phone, and other methods for Apple Retail Stores
- Hands on experience using automated ticketing tools
- Experience setting up zLinux environments
- Listening and clarifying customer's needs while determining problems and explaining the best solutions to resolve it
7
Responsibilities For Customer Care Center Support Analyst Resume
- Highlighting complex cases for guidance/assistance whenever necessary
- Going the extra mile to ensure customer happiness and engagement in the service
- Taking the higher ground with difficult customer needs
- Supporting 50-75 calls per day
- Perform onboarding and offboarding tasks
8
Responsibilities For Technician, Data Center Support Resume
- Comfortable working in an industrial working environment
- Act as Global Service Delivery focal leading site readiness for growth, expansion and new programs/sites
- Contribute to reporting and documentation; to include, metrics
- Complete a two-week training class to learn how to successfully follow the policies and procedures of the program
- Above floor cabling
- Provide real time support for critical password resets
- Travel as needed (limited)
- MS Server 2003, 2008 & higher
9
Responsibilities For Application Developer, Contact Center Support Resume
- Pay Rate: $16.50 hourly
- Partner with Project Managers, Learning & Development, Agent Knowledge Base and Service Delivery Management to review of project proposals to settle Contact Center support implementation requirements
- Be responsible for the assurance of contact center readiness as it relates to agent technology enhancements and/or Expedia, Inc. Customer Operations initiatives
- Participate in agent technology & GCO project planning efforts to resolve Service Delivery requirements, staffing needs, scheduling, identify risks and issues, contingency planning and measurements of success
- Effectively communicate with customers and colleagues to ensure all goals are achieved
- Experience with DB2 and mainframe environments
- Demonstrate professionalism and the capacity to handle difficult end-user related issues
10
Responsibilities For Call Center Support Resume
- Provide the Global Service Delivery organization with resources in order to provide transparency into all agent impacting projects
- Work with the CCOS team to lead the Service Delivery unified technology & project intake process
- Ensure high quality releases are deployed to our contact centers that meet quality gate expectations for scalability, reliability, performance, and security
- Customer Service over the phone
- Handle ambiguity and to make decisions quickly, under pressure and on a timely basis
- Work occasional third or first shift hours as needed by the team
- Experience using and knowledge of Microsoft Outlook Email Client software; AS400 Order processing systems; Microsoft Excel Spreadsheet software and Microsoft Word
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