Change Management Specialist Resume Sample
Augusta Nicolas
60993 Murl Forks,
Phoenix,
AZ
+1 (555) 353 9666
Work Experience
Change Management Specialist
01/2017
-
PRESENT
Boston, MA
- Apply a change management process and tools to create both a go-live business approach and a strategy to support adoption of the changes required by a project or initiative
- Assess work load and prioritize based on urgency measured against Service Level Agreements (SLA’s)
- Provide same time support within the maintenance window with support from Network Operations Centers (NOC’s), Technical Operations Centers TOC’s), Care Centers, and escalation points as necessary to document, de-conflict and approve maintenance within the maintenance window
- Work to drive faster adoption, greater utilization and higher proficiency around the changes impacting employee’s in the organization, such that business results are achieved and maintained
- Manage and deliver on the people side of change by supporting impacts to job and roles, business process changes, organizational design and development, instructional design, communication, training and development
- Partner with internal and external IT project managers to ensure integration of change processes (inclusive of communication, governance and training) into the project/program work breakdown structure (WBS)
- Manage and execute proactive, world-class, change programs that help drive effectiveness and adoption of the overall initiative inclusive of timeline and budget
Organizational Change Management Specialist
03/2014
-
09/2016
Chicago, IL
- Provide direct support and coaching to project sponsors, business leaders and team member throughout the change process
- Apply performance consulting expertise to support global business leaders and teams to address critical areas of organizational effectiveness. Build network of effective relationships with leaders
- Effectively present, facilitate, and communicate with stakeholders, peers, and learners
- Contribute to process improvements to align to overall IT changes
- Assist HR and business teams with performance & organizational improvement initiatives related to the IT initiative, as needed
- Understand and support as appropriate the company’s investment in BPA (business process architecture) and Quality/QMS
- Contribute to the development and embedment of a best practice change management framework necessary to implement, reinforce and sustain the change necessary for the success of the function
- Ensure change activities are integrated within global project plans and are aligned with the strategic objectives of the function
Organization Change Management Specialist
09/2010
-
02/2014
Detroit, MI
- Support and guide all relevant stakeholders through the change journey
- Form strong stakeholder networks and relationships to fully understand the change needs and impacts
- Prepare and support stakeholders in the implementation and adoption of the business solutions (process and technology changes)
- Identify human and organisational risks as they relate to the change management journey
- Support the execution of ‘initial’ organisational assessments to determine the position of the business, and conduct ongoing reviews to facilitate alignment
- Generate and maintain advocacy at various levels of the organisation and stakeholder buy-in for the implementation of projects
- Facilitate change management sessions with various stakeholders
Education
Kaplan University
2005 - 2010
Bachelor's Degree in Organizational Development
Professional Skills
- Expert presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
- Good negotiating and persuasive skills and strong people skills
- Stellar face-to-face & written communication skills, including facilitation skills
- Skills and experience in managing complex change management projects with proven results
- Advanced Communication skills including superior facilitation, presentation, and negotiating skills
- Work effectively at all levels in an organization; strong relationship management skills
- Exceptional organizing and planning skills with a proven track record in coordinating organizational development and change programs
How to write Change Management Specialist Resume
Change Management Specialist role is responsible for interpersonal, facilitation, organizational, relationship, organization, analytical, leadership, reporting, building, advanced.
To write great resume for change management specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Change Management Specialist Resume
The section contact information is important in your change management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Change Management Specialist Resume
The section work experience is an essential part of your change management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous change management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular change management specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Change Management Specialist resume experience can include:
- Strong project management experience with key skills in scoping, designing and delivering business transformation activities
- Anticipate problems and develop solutions to overcome problems. Good team player with good communication skills, both written and oral
- Exceptional presentation, oral and written communication skills, including meeting and workshop facilitation experience
- Excellent relationship management, team-building, problem-solving, and conflict resolution skills
- Excellent skills in the area of leading teams, coaching, motivation and communication
- Solid client relationship-building skills
Education on a Change Management Specialist Resume
Make sure to make education a priority on your change management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your change management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Change Management Specialist Resume
When listing skills on your change management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical change management specialist skills:
- Strong project delivery skills with experience in organizing, prioritizing, planning, and executing work-streams for high-visibility, large-scale initiatives
- Solid project estimating, planning, tracking and management skills reporting progress on weekly basis
- Demonstrated coaching skills, giving clear, motivating, and constructive feedback
- Strong interpersonal skills required, demonstrating a consistent commitment and ability to work with diverse work groups and individuals
- Able to work across business units with solid client relationship-building skills and business acumen
- Strong communication skills with the ability to influence stakeholders by providing sufficient communications to encourage buy-in at all levels
List of Typical Experience For a Change Management Specialist Resume
1
Experience For Organizational Change Management Specialist Resume
- Strong relationships and trust building skills
- Solid business writing skills so they can send instructions to large audiences that are professional and easily understood
- Strong reporting skills which clearly state the status of deliverables and next steps
- Excellent active listening skills
- Excellent active listening, organization, and communication skills
- Outstanding negotiation and conflict resolution skills
- A demonstrated understanding of how people go through the change process, and experience implementing change management principles, methodologies and tools
2
Experience For Senior Change Management Specialist Resume
- Proven professional level experience in leading change management projects
- Multi-task with outstanding organizational skills
- Sound communication planning and stakeholder management skills
- Problem solving and root cause identification skills
- Manage phone calls (inbound/outbound), utilizing soft skills to communicate to customers
- Create a thoughtful training approach to provide opportunities for end users to gain knowledge and skills in order to succeed in the future state
3
Experience For Launch & Change Management Specialist Resume
- Prior experience and understanding of the IBM ECMoC Change Management process
- Working with lines of business teams, execute and monitor the effectiveness of the change management tactics
- Understanding of organizational/human resources issues associated with business process changes is a solid asset
- Experience with devising approaches, managing project plans, and interacting with senior leaders
- Demonstrated ability to build and execute change delivery plans, including delivering training and communications
- Experience working with mining, energy, utilities or oil & gas clients is highly regarded but not essential
- Experience preparing various levels of construction cost estimates (including order of magnitude, budgetary, appropriation, and final estimates)
- Experience in preparing change order estimates and negotiating cost proposals with contractors
4
Experience For Organization Change Management Specialist Resume
- Relevant experience in delivering change and learning in multicultural & virtual environments
- Experience with leading large-scale organizational change efforts
- Experience performing at a high level beyond immediate area of responsibility
- Experience working in a project and change environment
- Experience in field-interfacing roles
5
Experience For Organizational Readiness & Change Management Specialist Resume
- Experience in leading change management projects
- Develops effective teaming relationship specifically with Talent, particularly to drive key employee-leader focused meetings
- Responsible for delivering outcomes tied to technology business value and optimization of end user experiences
- Define or create metrics or other monitoring opportunities as needed to assess impact and effectiveness and identify secondary tactics as necessary
- Demonstrable experience in managing complex projects
- Experience working with a large and varied stakeholder audience, across multiple locations
- Knowledge of IT and experience working on large-scale IT transformations
- Experience in a change management, communications, training, documentation, or business analysis role
- A good understanding of the latest innovations, digital offerings and technologies
6
Experience For Transformational Change Management Specialist Resume
- A strong understanding of how people go through a change and the change process
- Intermediate Excel; coding experience ideal
- Strong technical writing and communication
- Financial experience specifically within the mortgage lending field
- Strong analytic and decision making abilities
- Technical and leadership training delivery experience
- Experience in facilitating workshops and organizational development interventions
- Experience with change management theories and understanding of the psychology of change
7
Experience For Change Management Specialist Lead Resume
- Experience of change management planning, development and execution
- Vendor Management experience (working with 3rd party vendors)
- Foster strong and healthy working relationships between project teams, the project sponsor, and stakeholders
- Experience driving comparable change within an IT organization
- Industry experience with leading large-scale change initiatives (Tier 1&2)
- Experience with strategic communications, workforce training, or business process improvement
- Relevant experience in Change or Process Management, Record Keeping, Administration, or other related fields
- Previous organizational change management (OCM) experience implementing a major HCM tool such as Oracle, Workday or ADP
8
Experience For SW Change Management Specialist Resume
- Participating in collaborative working environment using ITIL methodology
- Conducting impact analyses, assessing change readiness and identifying key stakeholders
- Overseeing the development of training programs and applying instructional design methodologies
- Managing complex/difficult escalations (performing risk analysis and providing recommendations and guidance)
- Updating process documentation and facilitating team training
- Monitoring, Routing and managing change requests
9
Experience For Yammer Change Management Specialist Resume
- Assisting in managing the design, development and delivery of communications related to the seamless integration of people, process and technology
- Driving cultural change to support new and improves ways of working across the client’s digital transformation endeavors
- Providing guidance to customers regarding Change and Problem Management
- Providing change management tool and process training
- Performing ARC Admin functions (maintain ARC Help documentation, performing runbook approvals, maintain system data)
10
Experience For Soccent Change Management Specialist Resume
- Creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance
- Overseeing the design, development and delivery of engaging communications that closely align to the voice of the District
- Working with subject matter experts to distill technical information and determine training needs
- Working knowledge of change management planning and execution activities (essential)
- Resolving change request routing issues between support teams
List of Typical Skills For a Change Management Specialist Resume
1
Skills For Organizational Change Management Specialist Resume
- Strong relationship building skills, including the ability to build consensus among constituencies with diverse interests
- Strong Communications, Writing and Interpersonal Skills
- Demonstrated problem solving and root cause identification skills
- Advanced computer skills including experience with Microsoft Office & Google Platform
- Independently prioritize and execute tasks effectively
- Organizational skills to prioritize, manage and integrate work plans for a variety of projects
- Excellent computer systems skills, Excel spreadsheets and contract administration
- Strong workshop facilitation and presentation skills
- Excellent time management skills with an attention to detail
2
Skills For Senior Change Management Specialist Resume
- Demonstrate the ability to learn thoroughness, attention to detail, organizational skills, and follow-up
- Excellent written and spoken communication skills. Able to write and speak in a clear, approachable, and professional style
- Strong coaching skills and ability to coach at all levels of the organization
- Excellent presentation skills (verbal & written) Group 2-3 audiences
- Planning & Priority Setting – manages additional/competing priorities
- Outstanding interpersonal skills, and ability to adjust communication to various audiences
3
Skills For Launch & Change Management Specialist Resume
- Advance skills using Microsoft Office including Word, Excel and PowerPoint
- Experience developing creative, effective communication plans for a diverse, remote, and mobile audience and executing those plans
- Support, clarify and lead work packagesincluding constraints while prioritizing the customer experience
- Proven experience in delivering change management programs to asset-intensive organizations
- Several years of demonstrated experience supporting Change Management functions
- Experience driving the efficiency and effectiveness of the change management process
4
Skills For Organization Change Management Specialist Resume
- Basic managerial skills for small team management
- Proactively create visual representations of complex information to effectively convey ideas
- Demonstrated experience and knowledge of change management principles and methodologies
- Able to work effectively at all levels and with all functions in an organization
- Can effectively managing external trainers & developers’ projects ensuring quality work
- Above average oral and written communications skills and understanding of graphic design basics
- Great written and oral skills
- Proven experience leading change for large transformational initiatives
- Sound Excel and analytical skills
5
Skills For Organizational Readiness & Change Management Specialist Resume
- Demonstrated experience in development of change impact assessments and mitigation strategies
- Able to work effectively at all levels of organizations and influence without ownership toward a common vision or goal
- Financial and business analytical skills
- Exceptional communication (written and oral) and interpersonal skills
- Proven project management experience in communications, including the ability to deliver under tight timelines
6
Skills For Transformational Change Management Specialist Resume
- Demonstrated experience supporting ITIL Change Management functions
- Experience working in conjunction with communication teams to provide effective communications through a variety of methods
- Healthcare experience with a strong emphasis on change management required
- Proven ability to develop effective presentations and present information clearly and concisely
- Effectively elicit and provide information to and from appropriate individuals
- Demonstrated experience on large technology initiatives with special focus on communications
- Exceptional communication skills ? both written and verbal
- Experience creating training content and training videos using screen capture voice-over software.
7
Skills For Change Management Specialist Lead Resume
- Experience driving, developing, managing and maintaining the change management process and associated procedures
- Experience designing, developing and delivering communications
- Experience in the area of impact assessment, identifying training requirements, and formulating transition plans
- Significant experience in developing and implementing change management initiatives engaging at the executive and senior management levels
- Experience building and managing content in SharePoint
- Think and plan strategically as well as manage conflicting demands, urgent tasks, and changing priorities
8
Skills For SW Change Management Specialist Resume
- Execute effective communication strategies, organization and culture design, reward systems and learning management, includes partnering with appropriate teams
- Experience in developing and executing a change management strategy focused on adoption of new technology and processes
- Experience with measuring and analyzing data, in order to provide recommendations for process improvements
- Experience working with PDM tool like Agile or Arena at a working and Administrator level
- Experience writing & editing in a journalistic style for Web & in workforce messages and newsletters
- Experience providing facilitation services and training programs to large groups of stakeholders
9
Skills For Yammer Change Management Specialist Resume
- Experience creating content: digital, written, training, video, or visual communications materials
- Experience delivering training on a global scale
- Experience identifying and maintaining configuration of requirements documentation, design documentation, and related documentation
- Knows and understands the principles and mechanisms of effective project planning, using appropriate methodology, standards, tools and processes
- Experience providing metrics on the Change Management process, including KPIs and reports
- Strong analytic and decision-making abilities; and
10
Skills For Soccent Change Management Specialist Resume
- Extensive experience in being part of a team that manages and leads change at a global scale
- Experience in coordinating the set-up of change champion networks
- Experience in facilitating stakeholder analysis and impact assessments sessions
- Experience implementing large scale, transformational change initiatives (3-5 years)
- Experience driving change as a part of M&A integrations
- Experience managing organization change as parto of a large scale roll-our of new technology required
- Experience in the mining or oil and gas industry is a significant asset
List of Typical Responsibilities For a Change Management Specialist Resume
1
Responsibilities For Organizational Change Management Specialist Resume
- Ensure all changes made to the project’s baseline scope, time, cost and quality objectives or agreed benefits are identified, evaluated, approved, rejected or deferred
- Excellent organization skills and verbal communication
- Excellent people skills to interact with staff, colleagues and cross-functional teams as well as third parties
- Demonstrated success with oral and written communications/presentations, influence and persuasion, results orientation, facilitation, and teamwork skills
- Skills to work independently and in a team setting
- Effectively communicate and enable change in order to help those affected feel positive about and comfortable with the change
2
Responsibilities For Senior Change Management Specialist Resume
- Organizational skills, ability to deliver upon milestones
- Proficient skills in MS Office (e.g. Word, Excel, PowerPoint)
- Experience in process analysis or combination of education and experience
- Healthcare or project experience with a strong emphasis on change management required
- Strong customer service experience, specifically over the phone
- Exceptional communication skills – both written and verbal
- Able to work effectively at all levels in an organization
- Proven experience in the delivery of transformation / change programs either as a team member or lead consultant
- Proven expertise in the seamless integration of people process and technologies to create significant improvement in operational effectiveness and efficiency
3
Responsibilities For Launch & Change Management Specialist Resume
- Demonstrated experience in change management related position
- Experience in project-focused environment, 5 years professional experience
- Experience in an Engineering or Manufacturing environment handling Bills of Materials and Change Notices
- Experience evaluating information to prepare recommendations with direct impacts on decision making
- Experience using Corel Draw and Adobe Acrobat Pro
- Experience serving as an advisor, lead, or technical specialist
- Experience working on complex, high impact projects
- Experience in a change management/contract administration role
4
Responsibilities For Organization Change Management Specialist Resume
- Develop processes to measure OCM’s effectiveness and make changes with the goal of continuous quality improvement
- At least five (5) years of relevant experience in change management
- Detail oriented, with the ability to work in ambiguity and multiple priority environment
- Experience in Organizational Change Management
- Experience with enterprise-wide organizational change efforts
- Willingness to learn a Change Framework and understand the elements of an effective change plan that is scaled appropriate to the stakeholder centric changes
- Utilize Enterprise Change Management forums and partnerships to ensure that changes are properly prioritized & scheduled for efficient consumption
5
Responsibilities For Organizational Readiness & Change Management Specialist Resume
- Assess the effectiveness of the plan and adjust it to address issues as they arise
- Consults with leaders to understand needs, diagnose and analyze, recommend, and provide cost effective solutions that meet business needs
- Knowledge of statistical analysis and effective reporting
- Expert knowledge of project-management tools and experience in large scale project leadership
- Experience and knowledge of change management principles, methodologies and tools (PROSCI certification desired, but not required)
- Establish and maintain strong relationships with people across all levels of an organization
- Multi-task, prioritize and maintain strict deadlines
- Trategic communications experience
6
Responsibilities For Transformational Change Management Specialist Resume
- Experience with Joomla, WordPress, or other Content Management System
- Experience 3-5 years with Change Control and GMP compliance
- Work experience in an administrative capacity, customer service, office procedures, file maintenance, and related knowledge is helpful
- Experience in software license management/compliance
- Three-five years of job-related (Change Management) experience
- Prioritize, multi-task, deal with ambiguity, and meet deadlines in a fast-paced and matrixed environment
- Experience interacting with upper management and executive level professionals required
- Experience in all aspects of change management from audience and stakeholder analysis through implementation and success metrics tracking
- Experience advising senior leaders on the value of and ways to adopt new ideas/practices
7
Responsibilities For Change Management Specialist Lead Resume
- Experience with any/all of the following: Circuit repair, SONET, Fiber, VoIP, Network hardware, IP, Power (AC/DC)
- Strong working knowledge of project methodologies, tools & processes employed across ANZ and externally (e.g. SDLC, PLC, Agile)
- Demonstrated ability to develop and deliver executive level presentations required
- Strong OCM insight with a full appreciation of how organizational health can enable positive business outcomes
- Flexibility and ability to anticipate change and respond to Transformation Office needs and priorities with agility
8
Responsibilities For SW Change Management Specialist Resume
- ITIL v3 Foundations Certification and Experience
- One year applicable work experience or related education
- Demonstrates high personal work standards and ethics
- Knowledge and experience with current network processes and systems
- Change management experience
- Identifies effective change management strategy/ methodology and coaches others on how to apply it
- Projects experience in Financial Services or Wealth management (desirable)
9
Responsibilities For Yammer Change Management Specialist Resume
- Organisational change management experience
- Conduct important analysis to make recommendations, assess effectiveness and mitigate risk
- International business experience required
- Strong project and program management capabilities
- Experience and knowledge of change management principles and methodologies
10
Responsibilities For Soccent Change Management Specialist Resume
- Experience with large-scale organizational change efforts
- Instructional design and assessment experience
- Experience in leadership competencies, values and behaviors
- An ability to filter, analyze and validate complex and dynamic material and synthesis into an articulate position
- Experience in technology deployment for both site construction and steady-state operations
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