Channel Program Manager Resume Sample
Terrence Towne
65984 Nelda Flats,
Phoenix,
AZ
+1 (555) 975 8832
Work Experience
Channel Program Manager
05/2015
-
PRESENT
Phoenix, AZ
- Be the active voice of our partner ecosystem, provide routine compilation, timely feedback and approval into the phased development (BRDs, FRDs; CR’s, etc) of our transaction tools, processes and deliverables
- Five+ years of partner programs or operations background inside a reselling or distribution provider or a technology vendor
- Two+ years understanding of channel quote to cash processes and cycle for technology solution go to market
- Strong communication, collaboration, communication, core content creation and project management skills across a parallel model of future roadmap and current release cycles
- Partner readiness experience in defining & maintaining requirements for portal, live, on demand content, tools and training
- Proficient in leading in-person and live remote meetings with internal and partner teams with detailed preparation, execution and follow-up
- Location – San Jose, Costa Rica
- Experience developing and executing customer engagement and digital strategies to drive growth and improve the customer experience in customer’s channel of choice
- Where appropriate, manage the relationship with the Email Service Provider (ESP), ensure SLAs are met, influence vendor roadmap to support Citi’s email program vision, and apply industry best practices
Institutional Channel Program Manager Defined Benefit
09/2008
-
04/2015
New York, NY
- Review and fine-tune Programs to make them more effective
- One to many: communicate programs to partner community during events or calls
- One to one: engage with key partners to constantly understand the impact of existing programs and capture information for the development of new
- Understand cloud technologies and distributed computing at a high level and relate back to curriculum
- Bias for action: ability to initiate new programs, obtain senior management buy-in and support
- Proven track record of managing multi-faceted projects with the ability to drive through completion
- Effectively work in a highly ambiguous environment and within cross-functional teams across the organization
Channel Partner Enablement Program Manager
03/2006
-
05/2008
Houston, TX
- Responsible for managing key connected programs and leading them with the internal teams all the way through to channel execution
- Develop channel sales and marketing programs targeted at increasing awareness and generating demand for connected lighting technologies and solutions
- Lead cross-functional teams in order to identify program requirements, assess resources, and collaborate with teams ensuring projects delivered on time and within scope
- Collaborate with the channel marketing team to develop sales collateral and content for internal and external connected programs
- Position reports directly to the VP of Channel Sales
- Develop & update policies, procedures, playbooks, and processes to successfully deploy SunTrucks (Mobile Banking Units)
- Execute program management activities required to deploy SunTrucks (meeting facilitation, manage time, cost, scope, quality, and risk)
Education
Upper Iowa University - Des Moines Center
2001 - 2005
Bachelor's Degree in Marketing
Professional Skills
- Management Experience with excellent leadership skills; leads by example
- Strong organizational and computer skills including word processing, spreadsheets and database applications
- Organizational skills and attention-to-detail with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
- Excellent project management skills with great attention to detail
- Organizational and project management skills to include the ability to prioritize multiple projects
- Strong analytical skills and the ability to draw conclusions and observations from market trends and campaign ROI analysis
- Organizational skills, detail-oriented, and ability to prioritize are essential
How to write Channel Program Manager Resume
Channel Program Manager role is responsible for organizational, reporting, planning, analysis, database, organization, digital, finance, training, design.
To write great resume for channel program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Channel Program Manager Resume
The section contact information is important in your channel program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Channel Program Manager Resume
The section work experience is an essential part of your channel program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous channel program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular channel program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Channel Program Manager resume experience can include:
- Excellent computer skills (Microsoft Excel, PowerPoint and Word)
- Extremely high organizational skills
- Prior experience in channel certification and enablement
- Experience with channel organizations is a good add
- Experience working with Marketing, Pricing, Products, Sales, Category Management functions
- Experience in interacting with, presenting to and influencing all levels of Leadership
Education on a Channel Program Manager Resume
Make sure to make education a priority on your channel program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your channel program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Channel Program Manager Resume
When listing skills on your channel program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical channel program manager skills:
- Business planning and reporting skills. Specifically able to create reporting models that leverage pivot tables, internal data, and external data for analysis
- Experience working in software development organizations and 5+ years of Program Management experience is required
- Experience developing tools to assess the effectiveness of channel performance
- Skills to work across a complex matrix of stakeholders, with a track record of forming close partnerships with broad extended teams
- Strong organization and documentation skill and attention to detail
- Organization skills and just-do-it mentality
List of Typical Experience For a Channel Program Manager Resume
1
Experience For Institutional Channel Program Manager Defined Benefit Resume
- Experience in marketing or sales,
- Demonstrated track record of success in the implementation of marketing programs and translation of those into successful sales initiatives
- Responsible for building and maintaining a robust sales opportunity pipeline that pulls incremental volume through assigned distributor accounts
- Develop the plan of execution and progress monitoring for channel programs to ensure achievable results and benefits to sales channel
- Share any external market and account feedback/insights to the sales and marketing teams
- Facilitate regular meetings that engage cross LOB stakeholders to achieve program objectives
- Excellent communication and interpersonal skills with ability to drive customer satisfaction and to communicate across all levels of partner relationship (operations, sales, executive level)
2
Experience For Ambulatory Segment Channel Program Manager Resume
- Independent worker with proven ability to work in a fast paced environment
- Approximately 25% travel involved
- Partner with firm’s investment and product groups, as well as other related internal and external subject matter experts to ensure existing program content remains relevant
- Partner with Channel Marketing and Sales to deliver against the firm’s Sponsorship and Event Strategy by helping leverage program content to deliver Invesco’s insights and thought leadership at speaking opportunities and events
- Develop and manage the performance assessment program for the sales channel
3
Experience For Channel Partner Enablement Program Manager Resume
- Engage with the channel marketing team to provide insight regarding sales channel needs and issues to aid in the development of pricing, training and other channel programs
- Develop and manage the strategic roadmap for channel partner/sales events and trainings
- Manage and improve avenues of communication to internal and external sales channels
- Ensure timeliness of launch, weekly updates, closure and completion processes. Ensure accuracy of calculations
- Drive process and operation excellence in Incentives & Promotion domain
- Build formal partner performance review processes, scorecards to be included into Quarterly Business Reviews (QBRs)
- Work with channel sales leadership and channel ops group to facilitate proper growth of coverage of within channels via proper usage of Rebates/Co-Op/MDF and QBR
4
Experience For Data Center Group Channel Program Manager Resume
- Manage development, implementation, and analysis of channel-based marketing programs and sales initiatives to support growth of portfolio in tier 1 channels with a focus on HMD as well as GSS and FR
- Work with market development, product management and sales leadership to manage the GSD/CSD portfolios through assigned Tier 1 channel partners, establishing appropriate measures to drive performance and contingency plans as necessary
- Build relationships and maintain regular communications with channel partners to ensure alignment between channel sales and marketing stakeholders and our internal marketing, product management and sales leadership teams
- Work with channel partners to make sure all product-related information including catalog descriptions, collateral, web site information, and pricing is accurate and up-to-date
- Plan and participate in channel sales meetings and training for product introductions, discontinuations, and ongoing support
- Manage logistics (part numbers and price lists) and launch campaigns for roll-out
- Provide feedback from the channel partners to marketing, product management and sales leadership teams on new market developments, competitive issues and product line needs
- Be the portfolio expert and champion interacting with the channels and the channel expert and champion interacting with the GSD/CSD team
5
Experience For Services Channel Program Manager Resume
- Understand the competition of GSD/CSD
- Learn product portfolio and train channel sales and support personnel
- Work across complex internal/external global functional teams
- Available for up to 25% domestic and international travel
- Achieve and exceed assigned partner recruitment goals and revenue targets
- Oversee and manage partner sales initiatives and track pipeline
6
Experience For LA Consumer Channel & Spos Program Manager Resume
- Develop accurate forecasts & dashboards of long-tail partner business within SFDC
- Provide programmatic/automated sales enablement, delivery training & certification on Box basics & platform, access to partner’s tools, and pricing & contract support to ensure partners are competitive and capable to win business
- Design scalable programs to recruit and on board new partners to expand sales reach,deepen our solution capabilities and differentiation, and accelerate sales cycles
- Collaborate with sales/channel operations, legal, marketing, and education to develop programmatic/automated approaches to recruiting, educating & training, enabling, and jointly selling with Box AEs
- Drive and support partner sales opportunities and gain the support of Box resources, in both pre & post-sales activities, to ensure the success of partners and joint customers
- Effectively work with sales team to insure that leads generated through channel partners and marketing efforts are converted into paying accounts
- Demonstrate Box’s value proposition to the partners Executive, Sales, and Technical teams to drive continued partner success
- Realize influence and resale revenue, partner satisfaction, and program automation goals
- Identify & promote of top candidates each quarter to become “managed” partners by the SI Alliance Managers and Regional Channel Mangers
7
Experience For Connected Program Manager, Channel Team Resume
- Obtain and document customer program requirements from sales team members and/or customers
- Provide executive summary of program requirements for review and approval annually, ad-hoc when changes are requested and when new customers are proposed for on-boarding
- Track programs against budget and for profitability
- Work with finance to evaluate customer and regional profitability and ASP on a quarterly basis
- Maintain schedule to ensure new customer programs and additions to customer programs are reviewed and approved in a timely manner
8
Experience For Program Manager Omni-channel Platform Resume
- Network with key distributor contacts to identify and address specific needs
- Drive the attainment of company sales goals and profitability with assigned distributor accounts
- Respond to and resolve distributor questions and concerns in a timely manner
- Assume a subject-matter-expert position within the company for the assigned distributor accounts
- Works extensively with Microsoft PowerPoint, Microsoft Excel, Salesforce.com, and Qlikview
9
Experience For Channel Program Manager Contractor Resume
- Works closely with internal and external customers to deliver timely and accurate product solutions and quotations
- Troubleshoots complex issues through collaboration with key departments, providing daily updates to customers and vested individuals at all levels of the organization through the use of professional verbal and written communication
- Initiates problem resolution by owning, updating and delegating actions to appropriate individuals, including leadership, when those problems are associated with assigned distributors
- Liaise with sales and marketing departments to ensure program strategies are effectively engaged
- Establish utilization and effectiveness metrics or key results to measure the success of channel programs
- Take ownership of assigned programs and initiatives to ensure successful implementation
- Deploy Partner Management System
- · We believe access to energy is a basic human right
10
Experience For Consumer Channel Program Manager Resume
- · We are the global specialist in energy management and automation with a unique local presence through our 160.000+ employees
- · We value differences. We offer equal opportunities to everyone, everywhere
- · We expect strong, sustained performance from all managers and employees, based on clearly agreed goals and appropriate behaviours (‘What’ and ‘How’), as defined in our 2020 vision of Leadership & Culture. (watch our Youtube video for more explanation)
- Works with respective Regional Sales Managers to coordinate the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations
- Assist in the annual development of Channel business reviews that can be carried out and delivered by Channel Sales Management
- Manage channel partner contract renewals, including alignment of quota and product authorization in accordance with established Global Partner Program guidelines
- Manage and update relevant policies, certification processes, qualification procedures and/or guidelines associated with the Global Partner Program
- Utilize the Learning Management System in Oracle to manage the certification standards for each channel partner worldwide and hold partners accountable for certification achievement
- Provide proactive support to help regions recruit and onboard channel partners, as well as improve the performance of existing partners including collaborating with the respective training groups to enhance the channel training program: technology, markets, sales
List of Typical Skills For a Channel Program Manager Resume
1
Skills For Institutional Channel Program Manager Defined Benefit Resume
- Exceptional analytical skills, as well as project management, communication and planning skills necessary
- Excellent teamwork-organizing and managing across multiple stakeholders
- Experience using and manipulating data housed in enterprise data warehouses
- Business and strategic planning or analytics experience
- Portal management and marketing automation experience
- Experience working with Cloud based software and systems
- Experience balancing that the projects meet defined scope, time, and cost constraints
2
Skills For Ambulatory Segment Channel Program Manager Resume
- Significant experience working in international environments
- Background and commitment to building customer and team experience solutions
- Experience working at/with Services/SI and Reseller/VAR build strategic programs that drivedemand, sales, and create long-term partner relationships
- Leadership experience driving growth through channel partners globally
- Experience and working knowledge of SalesForce.com or other Sales CRM
- Direct experience in channel marketing/management within a technology company
- Develop strong working relationships with channel partners and sales personnel
- Manage a remote (outsource) team to execute rebate and promotions operations, as well as Supporting Document Validation
3
Skills For Channel Partner Enablement Program Manager Resume
- · All employees who are performing at the required level and who demonstrate alignment with Schneider values and culture are ‘talent’
- Demonstrated track record of success in the implementation of marketing programs
- Experience working with non-digital, sales channels from either supplier or distributor perspective
- Partner communications experience through partner portals, social, email, etc
- Experience with Microsoft Office Suite (Excel, PowerPoint, Project, Word, and Visio)
- Proven ability to create brand mind share within a global network of channel partners
- Motivated, goal oriented, persistent and skilled collaborator
- Experience in channel sales or sales through partners
4
Skills For Data Center Group Channel Program Manager Resume
- Persistence, proven ability to drive execution and meet deadlines
- Experience with Technical Channel Partners/Programs required, preferably in a sales or program management role
- Maintaining an up to date knowledge of competitive programs and Lenovo’s competitive comparison, specific to the Data Center Environment
- Work with reporting teams and finance to ensure continual process improvement in documenting and tracking customer programs
- Report all channel marketing activities, including ROI, awareness and channel success
- · Well-being creates performance and performance generates well-being
- In coordination with finance partners, be conduit for channel financial reporting and insights for broader channel marketing team
- Own select channel marketing programs and/or platforms, developing strategic frameworks and relevant KPIs
- Execute a consultative sales strategy using Hach’s selling methodology
5
Skills For Services Channel Program Manager Resume
- Engage directly with existing partners to create customized ramp up plans of sales & consulting capacities
- Leadership in delivering complex programs in a dynamic environment
- Agility to navigate competing organizational influences, ambiguity and continuous change
- Motivated collaborator that seeks feedback while driving goals
- Facilitate collaboratively in cross-functional decision-making environments
- Work in a dynamic environment and adapt to a constantly changing technology/technical environments
- Engage with and motivate channel marketing, legal, education, and operations to support partner requirements
- Capable of leading under tough deadlines, to meet expectations of multiple customers
- Creativity and forethought in solving complex project issues
6
Skills For LA Consumer Channel & Spos Program Manager Resume
- BS in Marketing, Technical or related field
- Drive timely completion of 1st tier partner quota setting process
- Drive timely launch of all required partner incentive programs including distributor / 1st tier rebates, 2nd tier rebates, promotions, Co-Op and MDF funds
- Drive timely planning of promotions and approval to finance mandated timeline
- Work closely with finance and accounting to identify risk or gaps, and to propose solutions to minimize such exposure
- Daily engagement with appropriate channel manager to ensure that account plans and objectives are being properly implemented with distributor partner
- Responsible for problem solving in a complex, dynamic work environment with incomplete information
7
Skills For Connected Program Manager, Channel Team Resume
- Develop and manage performance dashboards and partner point of sale reporting
- Manage and distribute notifications including MAP notification, SPA management and Annual Distribution Price Lists
- Coordinate and provide forecasting for private label and reseller partners
- Collaborate with the business unit, marketing, support, field and inside sales counterparts as required
- Recruit new partners when needed to extend OD’s coverage from a sales & consulting standpoint
- Liaise with marketing to leverage partners’ success stories
8
Skills For Program Manager Omni-channel Platform Resume
- Link Partners with OD sales cycle to bring them onboard cloud deals
- Leverage multiple resources to achieve the mission: Alliance&Channels specialists, Marketing, Sales & Sales management, Pre-Sales, Business Development
- Manage OD channel demand generation planning in the region
- Balance a variety of stakeholder needs and expectations
- Confidence to establish ownership of enterprise-wide issues
- Flexibility to organize and coordinate cross-functional resources
- Negotiate conflict resolution that maintains stakeholders’ objectives
- Identify and manage risks
9
Skills For Channel Program Manager Contractor Resume
- Actively participate in cross-functional teams to integrate back office data in SFDC, and to address strategic business issues involving Customer Relationship Management (CRM) and sales operations
- Experience with Apple products and software
- SaaS experience and passion for cloud technologies
- Blend SFDC capabilities, sales and marketing requirements and work with Technical teams to deliver a well-run CRM system that meets business needs
- Knowledge of Wireless/Carrier industry, Big Box Retail, and Enterprise sales processes
- Translate business goals into programatic engagement strategies
10
Skills For Consumer Channel Program Manager Resume
- 50% travel required
- Recruit and rapidly on board new channel partners
- Structured, analytical, very organized, self-starter
- Proficiency in MS Office (Excel, Work, Outlook)
- Business Acumen and a network within the real-estate market
- Travel up to 20% with some possible international travel
- Synthesize partner requirements and corporate resources into a comprehensive enablement strategy
List of Typical Responsibilities For a Channel Program Manager Resume
1
Responsibilities For Institutional Channel Program Manager Defined Benefit Resume
- Drives adoption of the Global Partner Program among assigned partners and ensures partner compliance
- Turn analytics into insights: lead and evolve analytical reporting for the team’s key platforms; providing insights to program managers, channel marketing managers and business partners to push our programs forward
- Own the monthly and quarterly team reporting mechanisms, ensuring coordination across the channel marketing team; including ownership of select portions of the reports
- Collaborate across multiple stakeholders (internal and external) to optimize the return on investment of channel programs and platforms for a variety of channels and regions
- Lead the coordination of global, regional, corporate and channel partners in the strategy and planning and execution of assigned channel, team, and/or divisional events and training
- Excellent computer skills (Microsoft Excel, PowerPoint, Word, Adobe Analytics)
- Experience providing insightful marketing analytics and reporting
- Act as an ambassador of brand, division and channel – understanding and representing the importance and value of each in all interactions and communication
2
Responsibilities For Ambulatory Segment Channel Program Manager Resume
- Directly manage relationships and coordinate partnership commitments with selected Hach Private Label and Reseller partners
- Coordinate partner scorecard review
- Engage clients via phone to identify partnership opportunities and identify needs
- Handle application sales questions from customers and provide prompt, accurate answers
- Utilize existing Customer Relationship Management system (SalesForce.com) to update contacts, create and update opportunities, and assist with dashboard reporting
3
Responsibilities For Channel Partner Enablement Program Manager Resume
- Coordinate/consult with legal department to ensure Hach’s protection from unnecessary and/or costly contract obligations
- Collect and provide constructive feedback to management to drive continuous improvement
- Engage in channel program key performance indicators (KPIs) through visual management and countermeasures where appropriate
- Create, manage and review standard work as required by the program
- Brings energy and purpose to the workplace every day. (Builds People, Teams & Organizations)
4
Responsibilities For Data Center Group Channel Program Manager Resume
- Behaves in ways that are aligned with the Danaher Standards of Conduct. (Models Humility, Transparency and Integrity)
- Help partners to develop new cloud offers around Oracle Cloud technology, with the support of Channel enablement team
- Track the capacity ramp up of partners
- Monitor the satisfaction of partners’ customers post implementation to ensure IMPECCABLE quality is delivered to our customers
- Monitor OD collaboration with Cloud patners
- Interface with OD sales team & Sales Programs to integrate partner dem gen to overall regional strategy
5
Responsibilities For Services Channel Program Manager Resume
- Engage with VADs to create customized volume demand generation plans
- Monitor execution of actions and the follow-up of opportunities by parters & OD sales teams
- Monitor the progress of partner demand generation, propose corrective actions when needed
- Drive the design and implementation of the partner development funds programs Atlassian needs to achieve our key results
- Create channel partner and internal programs documents to clearly identify the benefits, terms and conditions, rules of engagement, and marketing collateral that support programs globally
6
Responsibilities For LA Consumer Channel & Spos Program Manager Resume
- Manage the launch, communication, and change management for the programs
- Collect and manage feedback from channel partners and internal teams on the programs and effectively implement a roadmap of changes to support Atlassian's objectives
- Collaborate with Marketing, Sales, Channel Managers, Operations, Finance, Revenue, and technical teams at all levels within the company to help identify, design, and implement business processes necessary to implement a successful set of channel partner programs globally
- A solid understanding of Channel Partner business models and what roles Partners can play to help solution, sell, and add services with software and SaaS products
- The ability to plan and design programs for external Channel Partners using requirements and rewards to drive a motivational behavior aligned to Atlassian's Channel strategy
- Travel up to 10% if necessary
- Customer satisfaction and high quality mindset
7
Responsibilities For Connected Program Manager, Channel Team Resume
- Invent real-estate promotion
- Deploy Sales activities
- Excellent communication, organizational, financial/analytical and interpersonal skills. The role requires a proven track record in communication, budget management, program management, data driven decision making, and broad execution capabilities. A requirement is to motivate, leverage, and manage internal teams on a project basis in order to accomplish the program strategy
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