Client Coordinator Resume Sample
Brielle Armstrong
343 Boyle Cliff,
San Francisco,
CA
+1 (555) 193 1230
Work Experience
Client Coordinator Specialist
01/2017
-
PRESENT
New York, NY
- Issue Resolution: Investigates and resolves issues for job-related tasks, and owns the escalation of issues as appropriate until resolved. Effectively collaborates with Clients and internal partners to find a mutual solution, and communicates and positions information on challenging situations to the Client and/or Sales
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Access, input, and retrieve information from a computer and/or electronic device
- Have face to face conversations with customers, co-workers and higher level manager
- Sit or stand for long periods of time and move around work environment as needed
- Operate a motor vehicle if applicable
- Comply with company policies and procedure
Client Coordinator
03/2011
-
09/2016
Philadelphia, PA
- Support BST Project Managers with assigned tasks, including records review, requisition creation, and advanced Excel tasks such as pivot tables and Gantt charts
- Run sample inventory for PM and external clients as requested. Managing queries and resolutions as requested. Monitor, coordinate, and resolve problems on projects supported
- Contribute, as needed, to internal business needs such as project definitions design and upload, develop and implement SOPs, and new business processes
- Coordinate user and client access to BioInventory and web BioInventory
- Partnered with Project Manager to effectively monitor critical study milestones
- Create outbound and discard shipment requests received from the customers
- Responsible for KPI and QPI development. Participates in and assists Project Manager with pre-initiation and other study related meetings, as required
- Manages data transfer to clients, as requested. Assists with business administration/department metrics
Business & Client Coordinator for a Technology Company
02/2006
-
09/2010
Dallas, TX
- Support PMO by ensuring proper scheduling of day-to-day tasks and following up on completion
- Support internal resource needs for other departments, such as IT system validations, Quality documentation support, etc
- Experience in regulated industry environment
- Engage in effective problem solving conversations
- Demonstrate high level of initiative and ability to work independently
- Ten + years’ experience in the Petroleum testing and inspection field
- Document all service failures, resolve, and escalate to management when appropriate
- Field phone and e-mail inquiries from prospects, clients and other brokers
Education
Indiana Wesleyan University - Cleveland Education Center
2000 - 2005
Master's Degree in Marketing
Professional Skills
- Proven organizational skills, excellent written and verbal communication skills and strong attention to detail required
- Strong interpersonal communication and customer service skills. Prior successful experience in developing and maintaining client relationships
- Strong computer skills, including Word, Excel, and Outlook
- Has solid judgement and decision-making skills to evaluate situations, establish priorities, and resolve matters
- Effective ability to build new business partnerships with strong interpersonal skills
- Strong organizational skills, attention to detail and ability to coordinate multiple tasks simultaneously
- Strong project/ time management skills
How to write Client Coordinator Resume
Client Coordinator role is responsible for customer, organizational, software, events, modeling, clients, planning, credit, training, database.
To write great resume for client coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Coordinator Resume
The section contact information is important in your client coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Coordinator Resume
The section work experience is an essential part of your client coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Coordinator resume experience can include:
- Have excellent customer service skills and experience of working in a customer service environment
- Use your strong and effective written and verbal communication skills daily to coordinate events and respond to customer queries
- Upholds strong communication skills, with an emphasis on telephonic and written correspondence
- Strong communication skills, both verbal and written at all levels
- Good computer skills – Word, Outlook, Excel and some knowledge of customer databases
- Excellent communication and customer service skills; written and verbal
Education on a Client Coordinator Resume
Make sure to make education a priority on your client coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Coordinator Resume
When listing skills on your client coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client coordinator skills:
- Fluent skills in Danish or other Scandinavian language is an absolute requirement, as well as fluent skills in English
- Strong verbal and written communication skills needed to communicate and ensure successful -completion of orders
- Shall have organizational skills that lend themselves to maintaining and coordinating the following
- Good level of office based experience, ideally gained in a busy and fast paced planning or consultancy environment
- Communicate effectively in
- Strong in English, French a good asset (Europe only)
List of Typical Experience For a Client Coordinator Resume
1
Experience For Key Client Coordinator Resume
- Good cooperation skills and ability to work with multiple interlocutors of different levels/backgrounds and from various business units
- Assertiveness, good negotiation skills and conviction
- IT literate – comfortable learning new technologies and experience using Microsoft office packages, especially Word and Excel
- Have experience with purchase order and invoice processing and administration
- Industry experience in compliance, fraud and monitoring tools (Mavent, CoreLogic, Interthinks, FHA, VA, DU, and LP, and GUS)
- Mortgage processing and/or operations experience
- Maintains excellent rapport and working relationships with company staff members and network practices
2
Experience For Client Coordinator Specialist Resume
- Previous experience in an Investment Bank, in the Financial Services industry or in an auditing company; ideally in the area of KYC, Compliance or Audit
- Good knowledge regarding business processes e.g KYC, contract types, regulatory controls (Tax, Mifid, EMIR, DFA...)
- Provide effective leadership in all aspects of position
- Or relevant experience
- Experience in Client Coordination and/or Claims Management
- Program planning~project management experience
- Highly client orientated, i.e. capable to interact at any levels with the client and ability to build good relationships
- Good UK geographical awareness
3
Experience For Business & Client Coordinator for a Technology Company Resume
- Constant communication with customers regarding status and issues related to mastering and sub-mastering work and to answer specific technical questions
- Schedule courses, trainers, venues, training rooms and equipment as appropriate by liaising with customers and clients in line with scheduling requests
- Ensure joining instructions are sent to training attendees and training materials are received at the venue ahead of each course
- Coordinate with Marketing on the production of pitch/proposal when outside vendor is required for printing
- Control of shipping documentation as well as of bills of lading, LC’s
- Take ownership for the shipment lifecycle, process, including cross-functional coordination and proactive handling of service issues
- Assist with all aspects of relationship management with clients and required reporting
- Coordinate with Marketing, Research, and Financial Analyst on behalf of fee-earner for the creation of pitch/proposal
4
Experience For New Client Coordinator Resume
- Indicate Cost saving initiatives which are in the customer’s interest
- Proficiency with Microsoft office suite including Word, Excel and PowerPoint
- Organized and willing to go the extra mile
- Confident in dealing with various stakeholders
- Actively participate in coordinating the daily operational efforts with the CS team members in other location (Mumbai)
- Schedule all visits and audits for the clients, ensuring confirmations are sent in a timely fashion
- Production of certificates for clients, and ensuring these are sent on to them in line with service level agreements
5
Experience For National Client Coordinator Resume
- Ensure that invoicing data is accurate and available in Siebel
- Assign all Reactive tasks to the nearest qualified engineer from the Mobile engineering team or if applicable the on site Engineer
- Review all Reactive tasks on a regular basis ensuring all contractual SLA’s are met
- Ensure all PPM Tasks are assigned to the appropriate qualified engineer from the Mobile engineering team or if applicable the on site Engineer
- Determine the appropriate workflow to complete each order keeping in mind, specifications, delivery requirements, budget and due-date
- Be confident when dealing with people from all levels
- Be used to working to deadlines
6
Experience For Certification Client Coordinator Resume
- Manage daily workload and participate in dispatching global workload to the team
- Possess a working knowledge of commercial real estate and Data Center facilities
- Always act in accordance with our Data Protection Policy (don’t worry, training is provided)
- Maintain a high level of confidentiality and sing discretion when necessary
- Calm under pressure – ability to diffuse challenging situations in a calm, reasonable manner
- Microsoft Office software expertise, using multiple programs at once
- Provides timely feedback to company and network practices regarding client questions and concerns
- Learns the domestic and international shipping processes and the donor Quality Control process; acts as back up to the Operations team in both areas as needed
7
Experience For Platinum Client Coordinator Resume
- Judicial understanding and/or interest in commercial law subjects is necessary
- Coordinate property tours and send packages
- Coordinate client activity for specific accounts and transactions
- Populate template market documents such as tour books, property flyers, and brochures
- Extremely proactive individual, able to adapt to a very dynamic and competitive work environment, flexible, able to manage stressful situations, with strong negotiation and problem solving skills
- Achievement driven & result oriented team player
8
Experience For Cosmetic Client Coordinator Resume
- Provide input for monthly business review with customer and contracted 3PL’s
- Follow-up on ‘On the water report’ created by GSC
- Initiate process improvements internally and externally to improve KPI’s
- Interacts with clients, company staff members and network practices to provide the highest quality services possible
- Liaise with clients to delivery project initiatives and meet service commitment objectives
- Field phone and e-mail inquiries from prospects, clients and the brokerage community
- Coordinate client activity for specific accounts; Interview and assign field agents, provide instruction, guidelines and technical support regarding client requirements
- Knowledge about Maersk Line and Maersk T&L as a whole
- Can deal/adapt with different scenarios
9
Experience For Client Coordinator Resume
- Eligible to work in Sydney, Australia
- Requests Schedule A’s and follows up to ensure they are received timely
- Work to continuously to improve the processes for the customers as well as internally and be visible to the organization
- Creating synergies and best practice sharing by continuous communication with the different Scandinavian teams, as well as with our teams at our Global Service Centre and other Seago Line offices
- Identify and recruit leading amateur golfers by attending collegiate and amateur golf events
- Work closely with Senior Director of US Golf on client’s sales, marketing and social media strategy
10
Experience For Key Client Coordinator Resume
- Research latest industry specific news, business and trends
- Research and develop sales prospect lists and conduct new business sales calls
- Organized and able to process orders via email or phone
- Willingness to convey key feedback from customers internally
- Provide support to Client Executive
- Analyze quotes and coverage forms
List of Typical Skills For a Client Coordinator Resume
1
Skills For Key Client Coordinator Resume
- Collaborative skills needed to liaise with the Logistics department to confirm timely deliveries
- Clerical skills to provide and update sales and customer records
- Computer skills to generate monthly sales reports
- Proven work experience as a Sales Administrator or another relevant role
- Prior job-related experience in Data Entry and Customer Service
2
Skills For Client Coordinator Specialist Resume
- Time management skills and the ability to work proactively are essential
- Working knowledge (2+ years’ experience) within Association and/or Corporate housing, customer service or registration environments
- Accomplished in making judgments and implementing complex procedures that require extended skill in order to ensure proper completion
- Experience in a similar client facing role
- Experience with Microsoft Office including Microsoft Excel spreadsheets
- Entry level position requiring no previous job related experience
3
Skills For Business & Client Coordinator for a Technology Company Resume
- Be a self-starter with good finishing abilities
- Experienced administrator & Customer Service environment
- Manages collections of receivables and related records and verifies that account is in good order to finalize the match process
- Chinese and Japanese language a good asset (Asia/Pac only)
- Good command of MS Office Excel
- Good command in English and Dutch both written and spoken
- Build strong relationships with college coaches, equipment reps and family of potential recruits
- Develop strong PowerPoint decks to present and sell Octagon Golf to potential recruits
- Experience in CRM software and Microsoft Office (MS Excel, particularly)
4
Skills For New Client Coordinator Resume
- Strong knowledge of sales performance metrics and KPIs
- Prioritize work and succeed under deadlines
- Prior Payroll systems such as QuickBooks or ADP
- Experience in a comparable role
- Handling all client issues as they arise, escalating to senior management where appropriate
- Reviewing reports and launching relevant actions such as requests for contract updates in the system (Siebel)
- Understanding of FHA, VA, and Conventional underwriting appraisal requirements
- Working with excel or MS office suite
5
Skills For National Client Coordinator Resume
- Assuring accurate and pro-active follow-up and communication, both internal as external for flawless execution
- Maintaining a stable/high quality level of operation: i.e
- Chasing any late reports or other related correspondence from Auditors
- Adding Benefit Groups
- Updating/creating customer specific IOP’s
- Contributing to achieving the team targets for Seago Line Sweden
- Dealing with minor commercial enquiries from stakeholders
- Adhering to the standard process and customer specific IOP’s
- Contributing to a great team spirit
6
Skills For Certification Client Coordinator Resume
- Servicing and day to day administration of Octagon golf clients
- Assist in searching and preparation of detailed proposals responding to Consulting related RFP’s & EOI’s
- Exposure to dealing with Clients, answering queries and resolving issues
- Commitment to meeting or exceeding sales targets, reporting any deviations
- Daily monitoring &actioning of all Purchase Invoice Queries for your Client liaising if necessary with the AP Team
- Seasoned in the requirements of government financing to include the mortgage insurance/funding fee requirements, down payment, DTI and underwriting guidelines
- Prepare and process client invoices and receivables using the internal Deal Tracking System (DTS)
- Front line support for all enquiries regarding consulting, and client invoices
- Provide full research support to the Consulting team and undertake marketing efforts where appropriate
7
Skills For Platinum Client Coordinator Resume
- Support Consultants’ database management requirements, including information pertaining to clients, key contacts, and/or prospects
- Maintains daily contact with the QA department regarding workflow and pending report status
- Detailed thinking, checking for data accuracy in orders and invoices
- Commitment to staying informed regarding new products and features
- Proactive approach to analysing data and putting forward recommendations for improvements
- Works closely with clients on updating and maintaining their distribution/notification list
8
Skills For Cosmetic Client Coordinator Resume
- Communicates with new clients to ensure understanding of all aspects of the factoring process
- Comfortable navigating and entering information into an order management system
- Work closely with the customer to develop budgets and timelines for mastering/sub-mastering work
- Research inventory and historical records to determine the appropriate source elements to perform the required mastering or sub-mastering work
- Schedule meetings, appointments, travel arrangements for the Consulting team
9
Skills For Client Coordinator Resume
- Code and process expense accounts (attaching all relevant information) and all outside invoices for payment
- Liaise with appropriate Colliers departments to obtain data / information regarding land or property sales/leases
- Coordinates scheduling of all aspects of Client project; transportation, disposition facility appointments
- Logistical scheduling with all aspects of order
- Gathers all associated paperwork and drops according to protocol
- Articulates process rationale as it directly relates to accomplishing identified goals
10
Skills For Key Client Coordinator Resume
- Offer, explain and provide clients available reporting options
- Grow with changing demands of the position and the company
- Highly proficient with Microsoft Office (including Word, Excel and PowerPoint)
- Receive & confirm booking
- Team-player mindset with high level of dedication to raising the bar for the whole team
- Assist clients in completing insurance applications
- Accountable for carrying out all key daily / weekly activities for your portfolio of clients
- Proactively managing the client relationship on a day to day basis
- Collect client availability for visits to contribute to scheduling
List of Typical Responsibilities For a Client Coordinator Resume
1
Responsibilities For Key Client Coordinator Resume
- Strongly result driven & quality oriented way of working
- Intellectual rigor regarding the follow-up of priorities and files
- To be the responsible person for specific contracts & assist with training within the team
- Record complaints & immediately bring to the attention of the relevant Manager with action taken
- Communicates with appropriate departments regarding necessary updates (i.e. Clinic Updates)
- Maintains stock of marketing supplies
- Over Age Dependent Reporting
- Process Incoming Faxes And Mail
2
Responsibilities For Client Coordinator Specialist Resume
- Trains new clients on invoice purchasing processes and ClientWeb navigation
- Reviews invoices and supporting docs for accuracy and completeness
- Initiates the operational process of invoicing
- Drives the RKO implementation process from prospect stage to successful on boarding
- Develops understanding of client issues and opportunities to deliver high impact solutions
3
Responsibilities For Business & Client Coordinator for a Technology Company Resume
- Attend partnership meeting with the Contact Center, Work Force Management, and Client Data Management team to discuss best practices and process improvements
- Support the operation of the business by processing new certification applications
- Management of existing certification clients to include creation of audit schedules (in line with accreditation requirements)
- Monitor suspensions, expiring certification(s), annual audits and NCR completion
- Ensure that the correct information is entered onto the certification database through running regular exception reports and amend/correct where necessary
4
Responsibilities For New Client Coordinator Resume
- Generate Insurance checklists for clients
- Prepares insurance summaries, proposals, loss summaries, property/vehicle and other schedules
- Review audits of policies
- Submission of files for certification in a timely manner
- Check Subcontractor invoices against the Purchase Orders
- Preparation of the draft invoice
- Ensure draft invoice is approved by client (when applicable)
- Trigger the invoice issuance
5
Responsibilities For National Client Coordinator Resume
- Update Siebel and Actis and ensure they are up-to-date and accurate
- Solve queried invoice issues
- Ensure all contractual documentation is collated, read & understood
- All Client calls are answered in a polite, professional & timely manner
- Raise all requested Reactive tasks on the appropriate CAFM system at the time of the call or email request from your Client
- If a task is identified as requiring a Specialist Subcontractor ensure the task is passed in an efficient & timely manner to the Subcontractor raising a Purchase Order if required with all relevant details enclosed
- Provide constant feedback to your Client to ensure they are aware at all times what is happening with their requested tasks & are happy with the progress
6
Responsibilities For Certification Client Coordinator Resume
- Chase up the Engineers for updates if none provided by a hand held solution (i.e. iNucleus)
- Manage all Subcontractor visits to ensure the Clients satisfaction & record their Arrival & Completion times for input into the appropriate CAFM system
- Ensure all Feedback & updates for any transactions is recorded in the CAFM system
- Raise Purchase Orders if Materials are required for engineers ensuring they are completed accurately & quickly advising the engineer of the details or sending it through to the supplier if needed
- Manage all GRNI for your contract ensuring all the Purchase Orders for materials collected or delivered are at ‘Received’ status& the same applied to Subcontractor Purchase Orders, mark as ‘Received’ if the works are completed
- Manage the WIP for your contract by ensuring all tasks are marked as ‘Complete’ when confirmation is received &review the Job Costing to ensure the task is ready for invoicing
- Assist the Accounts Receivable Team (Sales Invoicing) in collating the Monthly Applications (if required by your client) or the required single invoicing to ensure they are accurate
- All Specialist PPM Subcontractor tasks to be identified to assign & liaise with the appropriate Supplier with 12 monthly PPM PO’s to be raised for each current contract year
- Compile & collate all required Quotes for your Client ensuring the contractual specifications are adhered to
7
Responsibilities For Platinum Client Coordinator Resume
- Weekly reviews with the Timesheet Team to ensure all Allocations have been assigned appropriately & they have no Outstanding Queries
- Chase, Attach & file appropriately all Compliance Documentation
- Maintain all Asset Data & PPM Schedules for your Client as & when any changes are required
- Follow the Disaster Recovery step by step procedure & take necessary action as stated within this DRP document
- Prepares and scans master service agreements (MSA) and places onto server
- Maintains protocols at the company's mail folder
8
Responsibilities For Cosmetic Client Coordinator Resume
- Prepares new client welcome packets
- Clears work tickets in a timely and professional manner
- Cross trains with other teams, including marketing, sales, client development, and customer service, and provides primary administrative support for all of these teams
- Uses logic and reasoning to reach conclusions and create solutions
- Provides exceptional customer service in a fast paced environment
- Develops and maintains cooperative and professional relationships with fellow employees, supervisors, and leadership from various departments
- Analyze client needs and provide proper recommendations for product features/enhancements to ensure complete customer satisfaction
9
Responsibilities For Client Coordinator Resume
- Ensure client is trained on applicable platform
- Maintain Eligibility (Enrolls, Terms, Changes)
- Process And Track Weekly Reports
- Assist with Open Enrollments
- Assist With Outbound Calls
- Set-up new clients in Cadence software
- Generate bill of sale & welcome emails for each new client
- Initiates the hand-off process to move new clients to permanent Account Representative
10
Responsibilities For Key Client Coordinator Resume
- Verifies prices and expectations with clients
- Builds professional partnerships with clients
- Responsive to client needs and escalates when appropriate
- Collaborate with team members to improve processes
- Utilize internal software to set up or update client contracts timely and accurately
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