Client Engagement Manager Resume Sample
Stone DuBuque
69392 Favian Knolls,
New York,
NY
+1 (555) 617 9621
Work Experience
Client Engagement Manager
03/2016
-
PRESENT
New York, NY
- Tailor training agenda based on trainee’s specific needs, which is determined through client consultation
- Exciting opportunity to join a growing health care data services company that offers innovative web-based data solutions to the pharmaceutical industry
- Highly organized, detail oriented, analytic thinker with strong communication skills needed
- This is a client facing position requiring strong communication, influence and client management skills
- Direct interaction with and support of sales team, customer experience team, and development team
- Understand and translate business needs into functional requirements and ability to adhere to and champion processes are essential
- Flexible, multi-tasker who enjoys a fast paced and challenging work environment
- Over 3 Years, Up to 5 Years related experience
Senior Client Engagement Manager
02/2011
-
11/2015
Detroit, MI
- Program or Project Management experience within Media or Digital Marketing desired
- Familiarity with software methodologies and MS Office Suite
- Automotive desired, but not required
- To identify, pre-qualify, manage and close on major designs and new opportunities within region
- To coordinate Microchip’s technical and commercial resources with key customers and opportunities in order to increase sales and sales potential
- To provide quarterly billing forecasts for direct customers. Also provide weekly booking forecasts and other ad hoc reports as required
- To work as part of the wider Nordic Region sales and applications team and attend team meetings and other specific events
- To collaborate with colleagues in other regions where appropriate
Digital Client Engagement Manager
01/2004
-
01/2011
New York, NY
- Attract conquest Clients through an extended test-drive program
- Integrate with Lincoln Experience Managers to create and implement Market Area incentives
- Identify opportunities to engage with the customer throughout the customer’s after-sale journey with Manulife. To this end, partner with internal teams such as operations, MIS and peers within Marketing. Conceptualize, plan and deliver programs and initiatives aimed at engaging with clients and growing their loyalty to and affinity for Manulife
- Manage a team who perform day to day servicing for Clients or deliver proactive service solutions to Clients in support of First Data’s “Customer First” initiatives
- Monitor and effectively managing to established KPI’s
- Solicit feedback from clients on the overall satisfaction of First Data’s operational servicing
- Support our clients’ global network transformations from MPLS to next generation cloud enabled WANs
- Take full ownership in ensuring timely delivery of clients’ recommendations according to SOW within Network Transformation Consulting engagements
Education
Georgia State University
1998 - 2003
Bachelor's Degree in Health Education
Professional Skills
- Excellent verbal communication skills - comfortable presenting to large executive audiences
- Excellent written communication skills - comfortable communicating with all levels within an organization and within the client organization
- Experience working effectively with all levels of the organization, employing the ability to effectively present and communicate
- Strong contractual negotiation skills
- Ensuring knowledge and skills are fresh and in alignment with industry innovations and technology changes
- Utilize active listening skills during client calls to help uncover additional client Inquiry, e-Learning, and Consulting needs
- Skills in problem solving, judgment, critical thinking and decision-making
How to write Client Engagement Manager Resume
Client Engagement Manager role is responsible for financial, marketing, health, analysis, administrative, presentation, interpersonal, risk, executive, english.
To write great resume for client engagement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Engagement Manager Resume
The section contact information is important in your client engagement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Engagement Manager Resume
The section work experience is an essential part of your client engagement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client engagement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client engagement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Engagement Manager resume experience can include:
- Conduct analysis to identify account opportunities and to recommend strategies that address client-specific needs to improve the team and organization’s results
- Strong customer focus, questioning skills, strong written and verbal skills, team player, very detail-oriented
- Set priorities; solid judgement, negotiation skills, and process improvement skills
- A strategic thinker with excellent group, interpersonal and technical presentation skills in English and Putonghua
- Excellent interpersonal, organizational, written and oral communication skills
- Demonstrated leadership skills, initiative and ability to work independently
Education on a Client Engagement Manager Resume
Make sure to make education a priority on your client engagement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client engagement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Engagement Manager Resume
When listing skills on your client engagement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client engagement manager skills:
- Demonstrated ability to understand business drivers, prioritize solutions, drive decision making and deliver against business goals and objectives
- Experience building and maintaining strong relationships with key stakeholders, both internal and external
- Work effectively with all regional leaders to implement global AMS offerings
- Disciplined with effective execution - Demonstrate a disciplined approach; deployment, and follow-through to ensure achievement of results
- Experience of design and / or delivery of training desirable
- Strong customer-focus, with the natural strive to keep the customer at the forefront of all activity
List of Typical Experience For a Client Engagement Manager Resume
1
Experience For Senior Client Engagement Manager Resume
- Very good oral, written communication and interpersonal skill
- Experience of working within fast moving IT or high tech company
- Establish process efficiency and effectiveness by reinforcing overall culture and brand within the assigned function areas
- Establish a strong working relationship with the client to develop new opportunities for future CGI business
- Experience of Managing multiple projects/teams or complex Programmes in the I.T., Real Estate space
- Build solid knowledge of the Client products/services the client uses in their daily operations
2
Experience For Client Engagement Manager Partner Rewards Resume
- Build solid knowledge of the client technology and method of deployment for supported Client products
- Manage multiple priorities and deadlines concurrently
- Develop highly effective relationships across all portfolio and internal departments
- Understands the strategic direction set by leaders and ensure implementations focus and prioritize against them
- Gathering and assessing resource requests from the client for CGI members and working with the CPMO to fulfil these
- Understanding Patch Management – Bladelogic and Process
3
Experience For Digital Client Engagement Manager Resume
- Understanding Back-up and recovery tools such as Commvault, NetBackup
- Establishing a trusted partnership with the client ,understand their business challenges and strategic agenda
- Managing people with and without authority, stakeholders, client at all levels
- Establishing a trusted partnership with the client, and also understand their business challenges and strategic agenda
- Outgoing personality with ability to engage and instruct
- Invest in building and growing a high performing team with a focus on emerging technologies
- On-going partner relationship management including obtaining/distilling partner feedback, technology release management
- Individually develop solutions that helps solves Targeting clients marketing and advertising objectives
4
Experience For Client Engagement Manager Duson Resume
- Drives process and partner discussions ensuring shared understanding of process, critical inputs, roles and responsibilities and progress reporting
- Quality assurance and deployment confirmation, communication, tracking and reporting
- Review and analysis of user feedback and performing day-to-day trouble shooting and communication with end users and internal client support team
- Articulate and inform clients on new and existing data assets and audience recommendations with ongoing consultation to clients to uncover business challenges
- Coach store team on clienteling and on working by appointment
- Organise and monitor clienteling operations (CVM Board, Clienteling space, appointment facilities)
- Conduct Service Cost Estimating/Modeling touch points with the GPO owner on a quarterly basis
5
Experience For Client Engagement Manager, Interaction Resume
- Thought partnership with the salesperson through scoping exercises including Discovery and Design phases of a client engagement
- Ensure success of engagements exercising the global delivery model and collaborating with key vendor partners
- Work on providing an accurate resourcing view to assist with budgetary forecasts
- Work with S&P on delivering CRM related training to the whole retail population
- Articulate, inform and make recommendations to clients or prospects on Targeting solutions with ongoing consultation to uncover and resolve business challenges
- Assist the Head of Sales for delivering services and solutions to new and existing customers
6
Experience For Americas Client Engagement Manager, Equities Resume
- Provide relevant, accurate and timely information and KPI reporting as per agreed deadlines and monthly budget reports and forecasting to the Head of Sales
- Take a balanced approach in strategic planning and coordinating projects so that customer, commercial, and conduct objectives are met
- Interacts with senior management levels which involves negotiating or influencing on significant matters
- Adept at building relationships and fostering a team oriented environment
- Develop online marketing best practices for all Brightstar Accessories’ e-commerce websites
- Opportunity to manage accounts on an entrepreneurial and collaborative basis and be compensated for success in driving the organization’s growth
- Manage and/or actively participate in the ideation, initiation, planning, and execution of legal technology projects
- Recruit the right profile of Consultants in the region, following Corporate BPC guidelines
- On-board, train, coach and motivate the team to provide consistent and elevated service to the customers while delivering on sales targets
7
Experience For Lincoln Client Engagement Manager Resume
- Support the account managers with meeting and document preparation, production and delivery
- Contribute to prospect and existing customer expansion and upsell activities
- Facilitate contract authoring and execution
- Responsible for regular status calls with Sales Leadership regarding portfolio performance and activity pipeline
- Focus on existing client retention and new client recruitment for the store
- Co-ordinate client outreach in store through department managers and ensure all actions being executed in a timely manner
- Manage store’s clienteling budget
- Manage store’s BPC (and hosting) team
- Maintain high calibre of team, motivate and coach them to lead by example in service, client retention and styling
8
Experience For IT Client Engagement Manager Resume
- Create and maintain long-term relationships with senior level client stakeholders. Providing implementation support and advice
- Responsible for enhancing how the GPOs better partner with the overall organization
- Responsible for Tier 1 SLA status reporting
- Responsible for the relationship for Tier 1. Ensuring that the need to grow the client engagement is balanced with the operational requirements
- Creates and manages as required an ongoing Service Improvement Plan
- Daily ticket management to ensure aged tickets are addressed to meet client SLA objectives including escalations when required to the Support Towers
9
Experience For Counsellink Client Engagement Manager Resume
- This role requires providing 24X7 support and on-call. Some travel maybe required
- Client Engagement, Contract management, SLAs, budget management and delivering on client technology roadmaps
- Apply delivery and customer management best practices utilizing ITIL process. framework
- Assist the lead Business Analyst on creating the operational framework and operational procedure in preparation for go-live
- Manage the roll-out of client related tools and projects (R-World, Event & Appointment tracking, etc…)
- Ensure all clienteling actions are clear recorded and reported to the regional team on a regular basis
- Lead by example on CRM topics and assist to set the clienteling mindset of retail teams
- Leads the client engagement team making sure that all feedback is communicated to the team so that the team can properly service the client
10
Experience For Client Engagement Manager, Wdpr Resume
- Advise clients on creating profitable processes
- Gather, document and communicate evolving market requirements/trends
- Contribute to new and existing customer expansion and upsell activities
- Responsible for contributing to a team revenue quota
- Gather and maintain industry information subscribing to industry newsletters, trade magazines etc. relative to the client portfolio
- Acts as advisor to sales team regarding projects, tasks, and operations related to responsible region and market
List of Typical Skills For a Client Engagement Manager Resume
1
Skills For Senior Client Engagement Manager Resume
- Strong financial skills on pricing opportunities, structuring agreements, and demonstrating ROI and TCO to Clients
- Effective organizational skills and high attention to detail
- Effective communication skills to deal with a variety of clients and difficult situations
- Strong technical IT infrastructure delivery experience and proven knowledge in Cloud technology, Network, Servers, Storage, DB, etc
- Solid technical aptitude and ability to effectively gather and document business requirements
- Being available on a 24/7 basis for any account escalations and effectively managing those escalations to resolution
- Effectively representing the GTO PaaS tower in meetings and in all communications and business related interactions
- Input into the strategic direction of the experience based on a strong understanding of the client’s business objectives
2
Skills For Client Engagement Manager Partner Rewards Resume
- Prior project management of web publishing or web production experience
- Demonstrated ability to manage multiple deadlines and simultaneous projects along with competing priorities
- Lead and manage AchieveForum project teams to achieve agreed client deliverables and deadlines, utilising resources efficiently and effectively
- Help drive portal usage through effectively demonstrating the portal to clients on introductory calls
- Detailed understanding of current technologies and methodologies to plan and communicate effectively with multiple project teams, sponsors and clients
- Collaborate effectively with operations, legal, compliance, finance or any other groups as required to manage the client relationship
3
Skills For Digital Client Engagement Manager Resume
- Speak, write and communicate clearly and effectively fluent in English
- Sales and/or client services experience at an agency and/or media company with proven track record as a business partner to executive-level clients
- Experience in garnering, maintain and expanding Cxx-level client executive relationships
- Experience in identifying and resolving problems through root cause analysis
- Ensure Consultants are adhering to associated policies and consistently delivering the ‘Burberry Experience’ to clients
- A proven track record of success cultivating relationships and achieving revenue performance goals
- Experience being on-call 24x7 to monitor incidents and outages
4
Skills For Client Engagement Manager Duson Resume
- Experience in complex selling of hardware, software and service product offerings
- Demonstrate the RiskMatch carrier user platform in a thoughtful and compelling
- Sales/marketing experience
- Strong technical acumen to manage and/or actively participate in the ideation, initiation, planning, and execution of technology projects
- Experience in clienteling or client business development
5
Skills For Client Engagement Manager, Interaction Resume
- Experience in developing a team with a focus on ‘by appointment’ and VIP clientele
- Experience in performing in a highly dynamic environment
- Large account management experience (7+ / +1M per annum)
- Experience working in a Fortune 100 company IT department running and supporting highly complex integrated systems
- A demonstrated ability to be forward-thinking and innovative, selling advanced strategic concepts and cross-disciplinary work, while understanding client needs
- Learn how B2B sales and marketing functions operate and how leaders of these organizations go about solving their daily business challenges
- Sets strategic direction of the support experience working with the client’s steering committee to meet their needs
- Experience in process re-engineering/Lean Six Sigma, challenging the status quo would be an advantage
- Experience in a matrix reporting environment is required
6
Skills For Americas Client Engagement Manager, Equities Resume
- Experienced using ITSM – BMC Remedy
- Diploma in Engineering, Computer Sciences, or related discipline, or equivalent experience
- Client Facing IT Service Management and Operations experience preferably in the Financial Services Industry and/ other high transactional/visibility industry
- Provides direction to Operations personnel regarding individual client assignments and high priority project delegation
- Strong understanding of ADP services and system architecture/structure
- Experience interacting with C level executives
7
Skills For Lincoln Client Engagement Manager Resume
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Experience working with a Fortune 100 company legal department or large law firm Operations team
- Reviews reports, deliverables, and workshop/program to ensure strong connections between all work streams and program elements
- Prioritizes and follows-up on commitments, and takes initiative to resolve issues
- Software delivery experience required
- Documented program management experience
- Experience with Pharmacy Benefit Managers or Healthcare Payor organizations
- Sets priorities for operational activities within the client environment
- A strong orientation to customer service
8
Skills For IT Client Engagement Manager Resume
- Proven capacity to anticipate and define problem resolution
- Experience in a related discipline (IT-Incident, Problem and Change and support of clients
- Oversees evaluation, design and implementation of strategies and systems to support customer experience enterprise
- Ensure support services delivers an optimal experience for the client
- Understands current and anticipates future client needs and leverages experience to drive to future outcomes
9
Skills For Counsellink Client Engagement Manager Resume
- Client management experience
- Excellent judgment and self-directed work style
- Experience with project management methodologies, tools and techniques, and their application in business and technical environments
- Experience with applicable business processes, sufficient to communicate and consult with team members, clients and management
- Relevant Project Management and/or Program Management experience
- Technology experience, in highly complex technical, disparate integrated environments
- Work experience in consultative media and/or agency services sales or account management
10
Skills For Client Engagement Manager, Wdpr Resume
- Serving as the primary GTO point-of-contact for PaaS assigned client accounts and reporting directly to the PaaS Tower Director
- Managing conflict and disputes in a professional, ethical manner while driving to best-case resolution for all impacted stakeholders
- Experiencing calling on clients in the Military Aerospace market
- Becoming the Subject Matter Expert for account-specific delivery scope (solution), contract terms, activity status, etc
- Understanding of monitoring tools such as BMC Patrol, Zabbix
- Working with Country head to set appropriate clienteling targets for each store
- Understanding of monitoring tools
List of Typical Responsibilities For a Client Engagement Manager Resume
1
Responsibilities For Senior Client Engagement Manager Resume
- Experience in Marketing and Communications Management
- Experience in digital marketing
- Experience in luxury retail environment
- Conduct Stakeholder Relationship Building avenues to leverage the most efficient and effective way per the partnership of CAM, GPO, and the MSC
- A desire and ability to travel with sometimes limited notice is required as well as a valid passport
- Identifying risks and mitigation strategies proactively and implementing as needed
- Understanding Back-up and recovery tools such as Commvault
- Consulting background or equivalent approach
- Providing consistent, timely, and professionally executed verbal and written communications to account teams and other account stakeholders
2
Responsibilities For Client Engagement Manager Partner Rewards Resume
- Understanding Antivirus technologies
- Takes lead in identifying, coordinating and executing training initiatives and special projects
- Ensures Clients are receiving maximum potential savings by utilizing health advocacy programs and promoting preventive care
- Contribute to the creation of plans and strategies for developing business and achieving the company’s sales goals among the carrier segment
- General understanding of the television broadcast and digital guest facing web technologies
- Able to analyze and bring resolution to complex system and processing issues
3
Responsibilities For Digital Client Engagement Manager Resume
- Owns recurring revenue outlook and predicting increases and decreases at the account level
- Participates in decision-making process within the sites, as required, concerning client support issues and procedures
- Support ongoing client management after implementation is complete and client is on a regular production schedule
- Maintain project status and updates, informing all stakeholders and leadership in a timely fashion
- Recognize potential revenue opportunities and either individually or jointly craft the appropriate solution for the client on an ongoing basis
- Collaborates on the design of the implementation and overarching engagement to ensure a comprehensive plan is proposed to the client and delivered against
- In complex or global opportunities, assists in selecting content to be delivered
- In a complex selling, engagement management, or account management role
4
Responsibilities For Client Engagement Manager Duson Resume
- Expert in Microsoft Office Suite, including MS Project
- Conduct on-site wellness presentations to existing and prospective clients and customers to educate and influence Cigna products, programs and capabilities
- Engages and advises Customers in achieving better health through decisions and program participation
- Engages and provides employee communication to clients regarding their purchased services
- Fully manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible
- Development of a comprehensive Implementation Plan including required timeline, tasks & dependencies, key milestones and required resources
- Maintain the Client Profile, a single document containing all client information and history of the relationship
- This role requires providing 24X7 support and on-call
5
Responsibilities For Client Engagement Manager, Interaction Resume
- Able to identify, diagnose and resolve issues affecting client service
- Able to communicate complex issues and resolutions by using concise language
- Travel regularly to client sites within territory and infrequent travel to client sites outside territory as needed including air travel
- Understands positive/negative impact to future recurring run rate
- Collaborate with cross-functional teams supporting the client and resolve all open issues
- Provides status reporting to client as appropriate
- Oversees the coordination schedules and resources (including project management of annual enrollment)
6
Responsibilities For Americas Client Engagement Manager, Equities Resume
- Identifies and resolves issues affecting service delivery
- Provides operational reports to management and client according to scheduled deadlines
- Leads by example through wellbeing solution adoption and collaborative teamwork
- Successful management of assigned projects, training and stretch assignments
- Deliver on the specifics of the Managed Analytics services as outlined in the customer’s SOW
- Work within Nexidia’s services delivery methodology to
7
Responsibilities For Lincoln Client Engagement Manager Resume
- Maintain an up to date knowledge of their customer’s products, market, competitive landscape and internal organization
- Utilize Microchip’s Client Engagement Process to drive design wins to revenue at select target clients
- Identify the key client stakeholders and coach those stakeholders to build consensus for Microchip’s solutions within their organization
- Partner with the senior team members (Executive Partners) to identify the client’s key initiatives, providing solutions to ensure our C-level client base receive value against purchased services
- Track progress and drive results with Burberry Private Clients team and store manager on a monthly basis
- Be proactively involved in the recruitment of Burberry Private Clients Consultants by partnering with Store Managers and Regional Directors, reviewing CV’s and interviewing to support the growth of the Consultants
8
Responsibilities For IT Client Engagement Manager Resume
- Working side-by-side with internal sales reps, develop brand campaigns to achieve our Consumer Packaged Goods clients’ requirements by using data analytics
- Client management skills are required
- Demonstrated ability to manage complex multi-level customer relationships
- Sales experience in semiconductor related industry
- Multi-task and use previous web experience to define and test high quality web products for pharmaceutical clients
- Analyze category volume and offer suggestions to sales reps to address and solve brands’ sales opportunities and threats
9
Responsibilities For Counsellink Client Engagement Manager Resume
- Manage all timelines to ensure each shared service partner’s timelines work together towards the same end date
- Act as the primary liaison between Corporate Legal and Enterprise Technology
- Understand the client business and operations model
- Develop an understanding of the client business challenges and help formulate solutions for the client needs (demonstrating the ability to differentiate between what the client asks for and what they truly need to solve their business challenges)
- Provide a single point of contact for client issues, questions, concerns, escalations and inquiries for queued client product enhancement requests and new product enhancement inquiries
- Assist navigation of requests through the appropriate process channels (ex: production support requests, new client product enhancement requests under existing contract, new statements of work,etc..)
- In partnership with the Corporate Director of Client Engagement, the Client Engagement Senior Manager / Head Of Retail and Regional Customer Insight, define regional retention targets for the country and for individual stores
- Report back to Corporate Director of Client Engagement on performance and customer retention strategy plans. Provide regular regional feedback
10
Responsibilities For Client Engagement Manager, Wdpr Resume
- Regularly monitor regional and stores’ performance and obtain from the Client Engagement Analyst the necessary insight to unlock specific opportunities
- Develop and execute on RiskMatch sales strategy for assigned carrier accounts with a solid understanding of the marketplace and customer’s strategic directions
- Develop strong relationships with key senior decision makers and influencers within the assigned accounts and across the industry
- Monitor customer, market and competitor activity and provide feedback to RiskMatch leadership team and other functional areas
- Collaborate with other Vertafore product experts and sales professionals engaged with your assigned accounts
- Demonstrated leadership skills and ability to influence decisions in a matrix environment, including senior level leaders, CEM peers, data and technical professionals and other Vertafore colleagues
- Web-based Product operations inclusive of interaction with sales team, development team and clients, requirements definition, timeline and delivery management
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