Client Officer Resume Sample
Annette Gaylord
93954 Emmett Union,
Chicago,
IL
+1 (555) 747 0376
Work Experience
Chief Client Officer
07/2016
-
PRESENT
Los Angeles, CA
- Compliance with client asset rules and maintenance of CEP’s procedures in this area
- Ensuring CEP’s policies underpin compliance with MiFID and UK CASS client asset requirements
- Support CEP’s client assets governance fora; and
- Support the preparation and analysis of the CEP client asset reporting for governance purposes.
- Conducts specific purpose compliance reviews and investigations, including focused “book of business” reviews and similar, in order to identify potential compliance gaps, either on a pro-active basis or as prompted by events such as client complaints, regulatory investigation, etc
- Facilitate the opening of all new client accounts
- Working knowledge of account opening procedures and regulations for all CPB Global booking centres
- Perform all necessary background checks, e.g. CSS, Factiva, Lexis Nexis & internet search
- Review of completed profiles with the banker prior to submission
Client Onboarding Officer
01/2012
-
01/2016
Dallas, TX
- Format Statements of Advice for presentation to clients and prepare relevant material
- Check applications and relevant paperwork for completeness, copy and file all paperwork and lodge business
- Relevant experience in handling banks payment platforms, e.g. HSBCNet and other applications such as SWIFT, EUCLID and other worldwide payment platforms
- Good knowledge of SFO Client Monies Rule & Anti-Money Laundering
- Self-motivated, good initiatives and ability to work under pressure
- Good team player and possess strong organizational skills
- Able to handle multi-tasks, flexible and with good time management skills
- Disciplined around best practice and data integrity
Junior Client Integration Officer
05/2008
-
11/2011
Detroit, MI
- Create EG and Account application
- Diary management including interview schedules with clients
- Preparing and maintaining client records, correspondence and files ensuring they follow Licensee Standards
- Respond to day to day queries from clients relating to non-advice issues
- Assist with the implementation of the ongoing service offer eg. Seminars and induction functions where applicable
- Support the Practitioners in the accurate and timely preparation of reviews, including data collection
- Actively assist in client retention and manage suspense items
Education
University of Phoenix - Idaho Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills: ability to communicate clearly and effectively to senior management, ability to present clear and concise solutions
- Experience in customer service gained from the BPO and banking industry Excellent customer service skills
- Strong written and oral communication skills, able to influence internal and external stakeholders
- Excellent organisational, Attention to detail and accuracy and task coordination skills
- Information-seeking skills - the ability to find out more and improve your understanding of a client’s situation or issue
- A strong background and proven track record in delivering solutions within a large organization
- Strong analytical and strong risk sense
How to write Client Officer Resume
Client Officer role is responsible for english, design, retail, finance, credit, securities, training, database, reporting, events.
To write great resume for client officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Officer Resume
The section contact information is important in your client officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Officer Resume
The section work experience is an essential part of your client officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Officer resume experience can include:
- Coordinating with departments including Legal, KYC, Credit Risk, Legal, and key stakeholders to ensure timely handling of priority accounts
- Improving transparency and efficiency of key Onboarding processes and the organization through effective SLA management
- Organised, prioritising and multi-tasking mindset
- Good understanding of end to end KYC process
- Prior related internship within the banking industry is an advantage
- Ensure collection of all appropriate due diligence prior to progressing the case to the mid-flow departments
Education on a Client Officer Resume
Make sure to make education a priority on your client officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Officer Resume
When listing skills on your client officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client officer skills:
- Good data entry and time management skills
- Good communication skills (i.e. written and oral)
- Good time management, Data entry skills
- Good communication skills in both of Mandarin and English
- Proven track record in delivering strong level of client service from start through to completion of a client onboarding
- Demonstrated ability to prioritize and work within tight and changeable timeframes
List of Typical Experience For a Client Officer Resume
1
Experience For Client Onboarding Officer Resume
- Ops and Service background and experience of having managed client interaction is an additional advantage
- Be an active member and team player of the team and demonstrate ownership of the activities by recommending improvements to applications and working practices
- Be able to demonstrate an awareness of risk management
- Provide a distinctive client experience through the administration of all transactions received via telephone, fax or e-mail
- Prepare loan facility agreement (Coverage/Vanilla only) for validation
- At least 1,5 years of experience in operational area, detailed product and service knowledge
2
Experience For Client Enablement Officer Resume
- Customer service orientation is essential, customer service experience is an advantage
- Excellent knowledge of MS Office applications (Word, Excel, Power Point, Access)
- Contacting corporate customers regarding pending account opening documents
- Responding to and recording in Xplan day to day non advice related queries from clients and actively assisting in Client retention
- Ensuring services quality and processing within agreed standards
- Following up outstanding documents and deviation items
3
Experience For Chief Client Officer Resume
- Helping customers / Front officers with questions and guiding them through the process
- Communicating with Front Office on status of on-boarding cases
- Ensuring that customer documentation handling is coordinated and complies with related procedures
- Ensuring that maintenance/archiving activities are aligned with regulations and Citi policies
- Managing complex account opening documentation requirements with Documentation Hub in Warsaw
- Coaching and developing all team members dedicated to him/her
- Supporting Advisers and Specialists in the timely preparation of reviews, including data collection, data accuracy and diary management
4
Experience For Officer, Client Service Resume
- Keeping in touch and follow up customers directly
- Liaising with Delaware Tax Utility Team (Service Provider)
- Being responsible for maintenance of department designations with up to date information
- Maintaining a balanced capacity in his/her team, ensure maximum coverage of availability
- Making sure that Manager Control Assessment is supported by required proof documentation
- Being Responsible for continuous process improvements and adaptation to new business processes/procedures/products/controls
- Understanding client’s marketing needs and business models to expedite sales cycles
- Basic knowledge regarding regulation of data protection, records management, documentation handling, outsourcing and Banking Act, including FATCA regulations
5
Experience For Client Assistance Officer Resume
- Develop existing client/intermediary relationships including seeking opportunities for cross-selling TMF Group products and services
- Provide superior service through greeting & meeting walk - in clients & taking ownership for all client requests, queries through to final resolution
- Proactively managing the on-boarding processes for customers, non-customers and internal accounts
- Attend client meetings and prepare clear and concise meeting notes
- Process account opening/ maintenance for Corporate customers
- Take ownership and accountability of client concerns at first point of contact, applying the “Problem Resolution” principles
- Look for opportunities to genuinely thank clients for their business and inquiries about service received during their visit
- Monitor and respond to client traffic, informing management team to improve sales and service availability
- Complete all filing of correspondence across the Trust Services business line and minimize the occurrence of backlog
6
Experience For Client On-boarding Officer Resume
- Basic understanding of corporate law
- Engage at all levels (internal & external)
- Fluency in both spoken and written English, Cantonese and Mandarin is essential
- Integrity, Trust & Fairness are key to company ethics
- Knowledge of AML/KYC regulations (FATCA etc.)
- Be encouraged and supported in the progression of your wealth career
- Assists in identifying gaps in the existing compliance program and participates in developing, maintaining and implementing changes to the firm’s compliance policies and procedures
- Maintains a high level of awareness of compliance related changes and developments in the securities industry through review of publications, participation in industry associations, employee development initiatives, etc
7
Experience For Client Integration Officer Resume
- Thorough knowledge and understanding of the securities industry, relevant regulatory requirements and compliance best practices applicable to the activities of an investment counsel / portfolio manager with institutional and retail business. Typically, this is gained and maintained through
- Be effective in prioritizing your workload and meeting deadlines
- Act as a single point of coordination for the on-boarding of OTC clients. Communicate the on-boarding process to the internal stakeholders, pro-actively propose solutions and facilitate the other stakeholders to work together in an efficient way: Sales, Risk, Due Diligence, Legal and Regulatory Reform
- Assist the Front Office to define and package the credit request and define the on-boarding strategy and the necessary requirements for a successful completion
- Manage, coordinate and track each on-boarding process to ensure the successful and timely completion of each request
- Facilitate the business approvals necessary for legal negotiations
- Organize connectivity set up between the client and BNP Paribas’ systems, where relevant (for instance to allow trade affirmations to be automated)
8
Experience For Client Management Officer Resume
- Manage regular contacts and maintain excellent relationships with business partner teams internally. Actively participate to enhancing internal and interdepartmental cooperation and ensure maximum transparency towards the management team, the Front officers and clients
- Manage change and complexity with confidence
- Proficiency in Microsoft office (MS Word, Excel, Access & Power point)
- Chairing and leading service review meetings with our Clients, ensuring service review minutes are produced, maintaining project logs, tracking actions and updates, monitoring behaviours and work volumes, identifying procedural issues/improvements
- Chairing and leading Annual Billing project meetings with the Clients, ensuring service review minutes are produced, maintaining project logs, tracking actions and updates and working with the wider team to ensure the overall success of the annual billing programme
- Organising and attending ad-hoc meetings as required ensuring minutes are produced, that actions logs are maintained and tracking actions and updates to ensure the delivery of service within agreed service levels and to achieve key performance indicators
9
Experience For CPB Client Asset Officer Resume
- Completing the analysis of service desk data, monitoring quality and trends with the aim of driving service improvement activities
- Producing monthly Management Information reports and ensuring their timely distribution to agreed parties
- Keeping accurate records of discussions or correspondence with Clients
- Maintaining Client Management documentation
- Maintaining the Team ISO27001 compliance and certification to support the CLG PSN compliance
- Undertake a variety of banking, investment and financial transactions within the limits of the job holders authority
10
Experience For Client Care Officer Resume
- Provide technical assistance to the administrators within the team
- Meet productivity and input timesheet daily
- Control debtors to the level determined by Line Manager
- Able to delegate to team members with a clear explanation
- Is aware of client contracts and what is W.I.P/’Out of Scope’
List of Typical Skills For a Client Officer Resume
1
Skills For Client Onboarding Officer Resume
- Strong Delta one products skills is highly desired (i.e. India ODI, China QFII)
- Efficient time management and data entry skills within SLA (service level agreement)
- Working experience, preferably in client onboarding, client data management and documentation areas
- Experience in loan service or related functions in banking industry
- Strong analytical ability, and a problem solver with the ability to think out of the box
- Demonstrate regulatory knowledge including examples of roles involving CASS or other client asset rules interpretation and application
2
Skills For Client Enablement Officer Resume
- Experience of addressing client asset issues and working with others to implement appropriate solutions
- Project/change management experience in large cross business initiatives and programmes beneficial
- Highly self-motivated with a strong sense of initiative, a self-starter
- Good MIS (Management Information System) background and knowledge
- Build, cultivate, and maintain good working relationships with Business Lines, Support and Control areas
- Offer a superior Black Card client experience
- Has 3 years relevant experience, AND holds a “Table 4” professional qualification as defined by the JFSC, OR
- Has 5 years relevant experience, AND holds a “Table 5” professional qualification as defined by the JFSC
3
Skills For Chief Client Officer Resume
- Experience working on Beam Net and IKnow system
- Experience with bank’s customer data base systems
- Background in bank related experience
- Strong sense of client/business acumen
- Relevant work experience (AML/KYC/compliance related) within corporate financial services industry
- Understanding the company’s capabilities and accurately articulating value and media propositions
- Participating in global projects and be involved in improvement processes
- Working knowledge of AML regulations & policies advantageous
4
Skills For Officer, Client Service Resume
- Models Retailing behaviors by proactively approaching and interacts with clients throughout the branch including the ATM area and offers assistance and advice
- Deliver on the RBC advice promise by spotting opportunities, connecting through client interactions and matching solutions to client needs
- Provide services to relationship staff, enabling them to focus on sales by maintaining data integrity, and ensuring timely maintenance of customer records
- Able to deliver a large change programme whilst also managing an important, growing, client facing ‘run the bank’ service
- Opportunity to develop further result-driven service delivery competencies experiencing a fast growing portfolio of services and number of covered countries
- Develop and maintain knowledge and understanding of integrated services and offerings to ensure accurate handling of requests
- Document and/or confirm details of client interactions in Sales Platform enabling continuity of client service and future opportunity spotting
- Enrolled in, or has completed a Financial Planning accreditation program through ICB or equivalent) – at Manager’s discretion
5
Skills For Client Assistance Officer Resume
- Team player, independent, hardworking, eager to learn and attention to details
- Client-oriented and high adaptability to changing environment
- Collect fees, while maintaining a balance of sales and service results
- Focuses on getting work right the first time and take appropriate action to minimize client impact and unit losses
- Take ownership of inquiries/concerns/complaints, ensuring timely resolution
- Knowledge in Account Opening, Trusts and PIC’s for Ultra High Net Worth (UHNW) clients essential
6
Skills For Client On-boarding Officer Resume
- Review sales results to plan for discussion at monthly/quarterly performance reviews, adjusting activities as required
- Our dedicated team is seeking a passionate and enthusiastic person who is keen to tackle their next challenge and join the Wealth
- Client focused and commercial thinking
- Self-motivated and genuine interest in Banking and Finance
- RISR (IFIC/CSC) – at Manager’s discretion
7
Skills For Client Integration Officer Resume
- Able to work under pressure and deal with unclear requests as well as a high volume of requests
- Ensure proper processes are followed to eliminate/reduce sundry losses and cash differences
- Achieve and exceed individual targets and ensure accurate delivery of customer enquries and instructions
- Contribute to the branch unit by meeting its sales objectives and related strategies, opportunity spotting customers’ needs and referring them to the appropriate co-worker (Account Manager or Investment Retirement Planner role, etc.)
- Provide a superior level of courteous, knowledgeable, friendly and professional service to all BMO Harris Private Banking professionals relating to investment management and/or trust and/or platinum banking services consistent with delivery of the desired client experience
8
Skills For Client Management Officer Resume
- Develops a rapport and instills confidence with Sales Professionals in order to develop credibility as a representative of the Private Bank
- Perform required client service support activities as required to meet client needs and maintain overall service levels
- Provide a superior level of courteous, knowledgeable, friendly and professional service to all BMO Private Banking professionals relating to investment management and/or trust and/or platinum banking services consistent with delivery of the desired client experience
- This is a 13 month contract position
- Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. We are especially keen to hear from candidates who speak French, Spanish and Italian
- For this particular role within the team, we are seeking to recruit Italian speakers who meet the above criteria, who have a familiarity with entities and structures from Italian speaking jurisdictions
- For this particular role within the team, we are seeking to recruit Spanish speakers who meet the above criteria, who have a familiarity with entities and structures from Spanish speaking jurisdictions
9
Skills For CPB Client Asset Officer Resume
- Thorough knowledge of IPB products and processes (Sales and Operations)
- Pro-active and self-starter, with a can-do attitude
- For this particular role within the team, we are seeking to recruit Russian speakers who meet the above criteria, who have a familiarity with entities and structures from Russian speaking jurisdictions
- Identifying changes and adjusting objectives through gathering requirements and initiating / leading products and stakeholder discussion
- Be a team player, able to work with other team members across the CPB business
10
Skills For Client Care Officer Resume
- IFIC/CSC would be an asset
- Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. We are especially keen to hear from candidates who speak French or Spanish
- University qualified with 3-5 years product management and/or documentation background
- Deliver on the RBC advice promise by spotting opportunities, connecting through client interactions and matching solutions to client needs. Follow up on opportunities by booking an appointment or making a referral
- Elevate the “Black Card” Experience
- Maximize the use of technology, build corporate memory and enable continuity of client service and future opportunity spotting by documenting details of client interactions in most appropriate system. (eg. Sales & Service Platform,Outlook Calendar/ Contacts RBCNet, email,)
List of Typical Responsibilities For a Client Officer Resume
1
Responsibilities For Client Onboarding Officer Resume
- Is financially mindful of personal impact on this business
- Creation and maintenance customers in Beam Net, IKnow and other related systems
- Process in system all vouchers / system input forms related to Deposit transactions agreed by RM within delegated discretion and in compliance with Group policies, internal procedures and local regulations
- Maintain systems database records
- Action customer related enquiries eg. Account Statements, Advices, VAT Invoices, Audit/ Balance/ Payment Confirmations, Cash collection, Cheque book issuance & specific transaction enquiries, etc
- Conduct appointment confirmation calls with all clients 24 - 48 hours in advance of the appointment
- Review documentation with clients to ensure completeness for their request/query (e.g. have brought/completed the necessary forms)
- To prepare the check list for the ITO 3C
- To be the liaison between RM and Legal on amendment of documents requested by the client
2
Responsibilities For Client Enablement Officer Resume
- To prepare the Cash Collateral registration to DBD
- Checking applications and relevant paperwork for completeness, preparing Advice documents and assisting Clients in completing relevant paperwork and lodging business
- Managing implementations and liaising with service providers as required
- Ensuring all client data is accurately recorded and maintained in all business systems, including personal, financial, lifestyle and service delivery details (eg. Siebel, Xplan)
- MIS reporting and regulatory reporting
- Back up of account service role, and other tasks assigned by Line Manager
3
Responsibilities For Chief Client Officer Resume
- CITI custody risk profile improvement through tasks like cost analysis and control, and adherence to CITI policies and SLA’s related to revenue and expense handling
- CE Tracker – liaise with all access channels for process enhancements required to deliver a superior client experience (across all IPB Clusters, CBOL, Citiphone and back end operations)
- Execution of pre-account and post-account opening controls to ensure that the account documentation is up to date and consequently in compliance with laws and regulation as well as with the bank’s policies
- Provide Compliance advice to the PB business and supporting functions on Client Identification matters pertaining to new rules, regulations and initiatives including the necessary impact assessments
- Ensure any emerging trends or relevant control issues from the country is escalated to Regional FCC Management
4
Responsibilities For Officer, Client Service Resume
- Provide regional advisory support and ensure applicable global and regional standards are appropriately implemented locally
- Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients’ constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable
- Knowledge of group policies and procedures regarding Deposit process
- Sound understanding of local legal and regulatory framework
- Knowledge of Group or internal policies and procedures regarding Corporate operational process
5
Responsibilities For Client Assistance Officer Resume
- Achieve and exceed individual targets and ensureaccurate delivery of customer inquiries and instruction
- Knowledge of bank’s products and Services
- Advanced proficiency on excel VBA and Access database knowledge is preferable
- Knowledge of bank products, services and systems
- Advance proficiency in excel VBA and Access database knowledge is preferable
- Deliver service levels against agreed SLA’s
- Familiar with AML and KYC requirements
6
Responsibilities For Client On-boarding Officer Resume
- Process daily transactions related to corporate customers such as account opening or maintenance, creation and maintenance customers in Beam Net, IKnow and other related systems
- Process in all vouchers in the system and input forms related to deposit transactions agreed by the Relationship Manager within delegated discretion and in compliance with Group policies, internal procedures and local regulations
- Action customer related enquiries such as Account Statements, Advices, VAT Invoices, Audit, Balance, Payment Confirmations, Cash collection, Cheque book issuance, and specific transaction enquiries
- Knowledge of Group and internal policies and procedures regarding deposit process
- Greets clients in an open, friendly manner, listens to clients needs and follows through on client requests
- Directs clients to appropriate team member according to client preference. Apply professional hospitality standards and professional client communication which includes e-mail, phone or in person interaction with clients
- Influence peers, business partners and team player that ensures all timelines are met without compromise to quality standards
7
Responsibilities For Client Integration Officer Resume
- Sound technical knowledge of trust & corporate administration, investment and tax issues
- Basic background of Indian capital markets & KYC Knowledge
- Preparation and distribution of queries out of Client Database (adhoc &/or on regular basis) or export of predefined queries
- Responsible for the customer on-boarding of corporate clients to ANZ China. It covers internal and external customer communication, document collection (including on-site visit for selective customers according to the exception handling guideline) and KYC documents checking activities for new customer on-boarding, and the maintenance or closure of existing clients
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