Client Onboarding Analyst Resume Sample
Jannie Ryan
963 Morissette Rapids,
Boston,
MA
+1 (555) 721 6439
Work Experience
Senior Client Onboarding Analyst
06/2015
-
PRESENT
Chicago, IL
- Coordinate account-opening process with Relationship Managers and other business units in order to complete all the documents required for both local and regional accounts
- Process account maintenance and performs routine and complex processing tasks for our internal and external clients using department procedures and guidelines
- Able to analyze data against established criteria and make sound judgments, guiding other staff and advising manager of any unusual issues as well as any over standard items
- Responds to client inquires in writing or verbally. Utilizes computer system to investigate exceptions, support control functions
- Provide support to Relationship Managers, Relationship Support Unit, Business Unit Heads and others to meet all audits established controls
- Coordinating the Client on-boarding process for new business opportunities for the firm
- Undertaking regulatory checks to ensure adherence to all Compliance policies, procedures and regulatory obligations
- Participating in regular meetings with Management, Compliance and Securities Division to maintain strong relationships across the board
- The ICG Markets Client Onboarding team is a global, cross asset class organization responsible for both the client experience during the on-boarding process and the overall quality of any new
Client Onboarding Analyst
02/2008
-
01/2015
Dallas, TX
- Client/customer data. Client Onboarding is part of Citi’s Information Services Group (ISG)
- Insuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
- Relevant experience in dealing with clients and counterparties
- Dodd Frank experience is highly desired
- Excellent communication skills in oral and written forms
- Strong team player and good professional interaction with other team members and teams
- Experience with managing collaborative processes and working across different departments, ensuring other parties keep to deadlines and provide results
- Strong problem solving skills and "can do" attitude
KYC Client Onboarding Analyst
05/2005
-
12/2007
Dallas, TX
- BA/BS in Business or related studies required
- Become ‘expert’ on regulatory framework (e.g., Dodd Frank, FINRA 2111, Foreign Account Tax Compliance Act (“FATCA”)) driving account opening process and keep abreast of associated changes
- Maturity to work with senior level professionals and clients
- Team player and understands the importance of collaboration and is committed to service delivery excellence
- Good communication (written, verbal, presentational) skills and team player
- Strong attention to detail, and be comfortable working in fast paced working environment
- Keeping track of loose ends and closing them out on a timely basis which includes following up
- Financial services related experience
Education
Neumont University
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated Project Management skills to prioritize the implementation needs of multiple projects in a fast-paced environment
- Strong organizational skills especially when faced with multiple tasks & requirements in a high pressure environment
- Strong skills in Microsoft Applications
- Analytical with excellent interpersonal and communication skills
- Strong interpersonal and communication skills with the ability to facilitate team projects
- Strong problem solving skills and good attention to detail
- Prior experience interpreting policies and procedures associated with AML regulations
How to write Client Onboarding Analyst Resume
Client Onboarding Analyst role is responsible for research, microsoft, english, analytical, auditing, retail, finance, credit, training, integration.
To write great resume for client onboarding analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Onboarding Analyst Resume
The section contact information is important in your client onboarding analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Onboarding Analyst Resume
The section work experience is an essential part of your client onboarding analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client onboarding analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client onboarding analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Onboarding Analyst resume experience can include:
- Good IT skills (good knowledge of the MS Office package) and use of Excel and advantage
- Demonstrate flexibility to effectively respond to changing project and client needs while balancing multiple on-going simultaneous project plans
- Effective oral and written communication skills to ensure that information and knowledge is shared and cascaded appropriately
- Strong communication skills – oral, written, in-person
- Meet deadlines consistently and to manage workload effectively
- Build strong working relationships and liaise with internal and external dependents including Clients, Sales, Trading, Credit, Legal and other Operations teams
Education on a Client Onboarding Analyst Resume
Make sure to make education a priority on your client onboarding analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client onboarding analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Onboarding Analyst Resume
When listing skills on your client onboarding analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client onboarding analyst skills:
- Liaising with the client and front & middle office staff to obtain required KYC and legal documentation prior to client set-up
- Planning & Organisation – ability to manage large workloads and balance multiple priorities
- Good understanding of the mechanics of an Investment Bank setup
- Previous experience within a KYC/Compliance Team dealing with Corporate/Commercial clients
- Experience writing desktop procedures
- Knowledge of Staffing Industry or Vendor Management systems and some experience of Recruitment
List of Typical Experience For a Client Onboarding Analyst Resume
1
Experience For Cbna-o&t-client Onboarding Analyst Resume
- Oversee and manage the on-boarding experience of corporate clients of American Express in the Australia, New Zealand, Hong Kong and Singapore market
- Prioritize requests with guidance from Business Leads (CIT/COO’s)
- Efficiently handle both the Service Management Tool as well as incoming phone calls
- Familiarity with the logical process of walking an end-user through their problem to gather all the necessary information
- Prepare issue analysis, status updates, and special reporting to Inmar client project team on a regular basis
- Ensure accurate and proper maintenance of statistics for timely MIS reporting
- Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA extremely useful
- Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully recruit all Staff Augmentation roles within the designated BU in Mexico
- Work on own initiative as well as in a team to help achieve the goals of the team
2
Experience For KYC Client Onboarding Analyst Resume
- Transition to supervisory level within the department
- Perform a complete review and due diligence of the documentation
- Extremely detailed focused and highly organized
- Assist in the creation of a Client Onboarding Desktop Procedures to ensure that the onboarding / client maintenance process is documented, transparent, consistent, sustainable and effective
- Strong interpersonal skills; ability to face-off to own management structure, Front Office, Compliance, Audit – effectively any potential touch-point relative to the onboarding / client maintenance workflow
3
Experience For Asset Management, Client Onboarding, Analyst Resume
- Provide innovative solutions to clients #LI-MY
- The Regulatory Documentation Approvals team is responsible for ensuring the quality and controls elements associated with client data held within CMB applications and the associated COB, KYC and Documentation Approval Processes
- Ensure team SLAs are met; deliver on targets and objectives in line with timelines dictated by BAU and Refresh Programme
- Performing a complete review and due diligence of the documentation ensuring all documents provided are in order as per the country schedule and in line with all legal and regulatory requirements
- Working with local and regional Operations and Product team to identify gaps/trends in service requirements and pro-actively suggesting enhancements to increase efficiency of service
- Fluent English and excellent communication skills, both written and verbal
- Identify process improvements, helping to define servicing and processing configuration and adopting a standardized approach across EMEA and new markets
- The Account Opening Specialist is responsible for supporting Client Support Services (CSS) by providing timely and accurate account opening including documentation review
- Phone experience skills, any type of call center
4
Experience For Kyc-client Onboarding Analyst Resume
- He/she would deliver an excellent Client experience by providing consistent, high quality services to partners and clients
- Open consumer and entity accounts in compliance with legal and regulatory mandates using Systematics, Citi Smart, NetX360, Open Wealth, OneSource, DMS, WINS and the Access Database
- Problem resolution skills; ability to logically troubleshoot, eliminate causes until root case is found; create a solution that addresses the root cause
- Follow-through skills; ability to track multiple details to conclusion; document findings and solutions
- Basic organizational skills; ability to keep track of email threads, phone calls, related tickets
- Oversee and manage the on-boarding experience of corporate clients of American Express in the Australia and New Zealand market
5
Experience For Client Onboarding Analyst to AVP Resume
- Manage and facilitate client due diligence, including coordinating the participation of stakeholders who have KYC responsibilities
- Undertake quality review of clients' KYC records
- Interact with end-users pleasantly and productively
- Basic Microsoft Office knowledge, knowledge of remote connectivity tools
- Monitor project responsibilities and ensure timely task completion through conformity to Inmar MedEx implementation methodology
6
Experience For Senior Client Onboarding Analyst Resume
- Manage the implementation process for individual projects, including contract adherence, system integration issues, communications, and overall client satisfaction
- Manage team resources within scope of project responsibilities, including timely resolution of schedule, responsibility, and team conflicts
- Provide adequate, proactive planning for all phases of the implementation
- Serve as a key consultant for hospital process reengineering
- Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements. This includes
- Provide focal point project contact for Inmar/client communications and escalation of project issues
- Establish timely, clear task and project expectations
- Promote and optimize client product ownership and clinical integration through support of
- Safeguard AML policy adherence and secure American Express from high risk business through KYC best practices
7
Experience For Intermediate Client Onboarding Analyst Resume
- Liaison with the Clients Sales Management / Relationship community
- Proactively inspect processes and procedures and provide innovative improvements
- Be available for Ad Hoc projects within the team and department
- Manage the Onboarding process for all Retail and Institutional Equity Business requests; – use your product and front-to-back KYC/ AML knowledge to support highly structured or non-standard transactions
- To process on-going KYC review for existing legal entities, branches and ensure that review is completed on a timely basis
- Responsible for liaising with other departments including Legal, GFRM, Salespersons, Compliance, COO etc., in ensuring the successful completion of the account review
- Pro-active management of time to ensure adherence to stated SLAs when processing these accounts
- To ensure adequacy/accuracy of regulatory documentation as per requirements from APAC authorities
- Apply controls as per the local regulations, Citi’s policies and procedures
8
Experience For Client Onboarding Analyst Ayala Avenue Resume
- Do additional administrative tasks as requested by the Operations and Technology Country Head
- Participate in projects as per supervisor’s requirements and guidelines
- Varied work assignments requiring choice among alternative courses of action, as well as requiring knowledge of bank products, customers and internal policies and procedure
- Desire to work in team environment and collaborate with global team in order to complete objectives
- Self-motivated and detail-oriented with the ability work under pressure and within tight deadline
9
Experience For Mod Client Onboarding Analyst Resume
- Valuing Diversity: Demonstrates an appreciation of a diverse workforce Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success
- Experience in financial services industry or customer service background (preferable from a B2B environment)
- Competitive social benefits (medical care, Benefit System, life insurance and others)
- Excellent written and verbal communication skills in English and French (Arabic is an additional asset) and ability to communicate and influence at an appropriate level
- New or less than an year of experience in the Banking industry
- Three to Four years of experience in the Banking industry
- Be able to work under pressure and to meet deadlines
10
Experience For Rohq-isg-client Onboarding Analyst Resume
- Train-the-trainer education methodology
- Autonomous post-pilot go-live support
- Maintain fiscal responsibility for business related expenses
- Knowledge on operational procedures
- Knowledge of local regulations - Currency Law, Law on Payments and related BNB regulations
- Relevant work experience (AML/KYC/compliance related) within the corporate financial services industry and/or research/analytics role in other banks or financial institutions
- Personable and people orientated
List of Typical Skills For a Client Onboarding Analyst Resume
1
Skills For Cbna-o&t-client Onboarding Analyst Resume
- Research and analytical skills, with the ability to summarise complex findings
- Developing and leveraging strong working relationships across the region and with External Clients during email communication and calls
- Demonstrable experience and undertaking client due diligence, including completing independent searches and sanction checks
- Previous banking experience, specifically of customer identification/COB/ KYC within a global financial services organisation would be advantageous
- Previous banking experience, specifically of customer identification / COB/ KYC within a global financial services organisation would be advantageous
- Extensive experience in managing Client Relationships in Financial Services operations roles essential
- Experience with hospital pharmacy automation technology focused on improving the medication use process
- Prioritize requests with guidance from the Agent Trading Relationship Managers and Business Leads (Client Integration Team/COO’s)
2
Skills For KYC Client Onboarding Analyst Resume
- Legal & Compliance experience, awareness of the client on-boarding process or KYC/AML and regulations knowledge beneficial
- Utilize well-developed working knowledge of the business & the upstream and downstream influences to achieve optimal client experience
- Strong analytical and creative solution abilities
- Proven ability to provide enthusiastic, professional and courteous service to internal and external customers
- Strong attention to detail and critical assessment
3
Skills For Asset Management, Client Onboarding, Analyst Resume
- Strong knowledge of AML and KYC regulatory requirements
- Able to prioritize and work in an organized fashion
- Hospital pharmacy experience
- Influence \ negotiate and build strong relationships
- Strong team-player with the ability to fit seamlessly into the wider group of associates all focussed on delivering work of exceptional quality
4
Skills For Kyc-client Onboarding Analyst Resume
- Previous client services experience within a financial services environment preferably a fund of funds would be advantageous but not essential
- Experience in customer service (internal & external)
- Experience / appreciation for due diligence operations and onboarding applications / systems
- Engaging in various projects - planning, analysing, requirements gathering, governance, status reporting, scheduling, documentation, tests, sign-off’s
- Conducting research on new and existing clients, obtaining company KYC data from public sources
- Entering and maintaining customer data and documents into the client onboarding database
- Receiving, preparing and signing replies to enquiries received from public authorities
5
Skills For Client Onboarding Analyst to AVP Resume
- Acting as the first point of contact for queries from clients and escalating as appropriate for resolution
- Managing a workload of queries to resolution including emails and telephone calls
- Delivering/supporting process improvements, automation, quality/controls around operational and team excellence
- Processing of attachment orders as per local operating procedure
- Screening entity names against sanctions, adverse news and politically exposed person lists
- Working knowledge of third party global information sources used to complete client due diligence searches
- Understanding of Citi’s internal policies and processes and the ability to quickly identify areas of weakness
- Working knowledge of computer hardware, PC Windows and Microsoft Office
- Processing of account services documentation
6
Skills For Senior Client Onboarding Analyst Resume
- Screening entity names against sanctions, adverse news and politically exposed persons lists
- Basic understanding of Anti-Money Laundering and Counter-Financing of Terrorism issues
- Creative problem-solving, critical thinking and ability to make sound judgement for informed decision-making
- Flexible mind-set and a proactive approach to problem solving, owning issues and delivering to tight deadlines
- Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS)
- General understanding of the End to End onboarding process
- Knowledge of bank products in the scope of opening and maintaining of bank accounts
- Basic knowledge and understanding of banking products
7
Skills For Intermediate Client Onboarding Analyst Resume
- Ensure error free processing in outsourced processing
- Ensure timely action on all A/c opening and A/c maintenance requests bearing the client requirements in mind
- This individual needs to be proactive in resolving issues and own them from the beginning through resolution
- Initiate and maintain a MedEx client implementation plan and perform ongoing project assessments for plan revisions while ensuring timely project deliverables
- Opportunity to work in an international environment allowing for valuable business knowledge and practical use of English
- A unique package of social benefits, including: MultiSport card, private medical care, group insurance, the third pension pillar and many more
- Work on many interesting projects related to corporate cards
- Investigative in nature with a knack for seeking information
- Maintenance of system data during non-employee life cycle
8
Skills For Client Onboarding Analyst Ayala Avenue Resume
- Act as SME for business area regarding non-employee Management
- Understand and ensure compliance against Citi Policies regarding non-employee Management
- Follow documented processes regarding non-employee Management
- Opportunity to work in a global organisation in a truly international team, supporting clients from EMEA
- Knowledge on the field of finances and banking
- Communication with local Banking and other internal teams as well with EMEA Account Services Hubs in terms of account services related activities
9
Skills For Mod Client Onboarding Analyst Resume
- A result orientated individual who has a logical and analytical method of working
- Central Point of Contact for Onboarding for Business and Clients
- Ensure that all regulatory obligations under Dodd Frank and EMIR are met by clients at the point of Onboarding
- Undertake credit diligence, working closely with credit sanctioners and understand credit requirements and terms
- Manage the pre-implementation discussion with the client, attend kick off meetings, assist in deal structuring
- Work collaboratively to get the job done
- Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business
- Contract of employment and remuneration attractive on the market
- The chance to constantly take on new and ambitious challenges
10
Skills For Rohq-isg-client Onboarding Analyst Resume
- Adopt and maintain a logical approach in a pressurised environment
- Analytical and able to conduct detailed researches on the Internet
- Basic knowledge of regulatory implications of different asset classes
- Work independently on multiple assignments in a deadline driven, regulatory environment
- Work under pressure in a dynamic team-work environment
- Produce reports and analyse data
List of Typical Responsibilities For a Client Onboarding Analyst Resume
1
Responsibilities For Cbna-o&t-client Onboarding Analyst Resume
- Able to multitask and manage to tight timelines and deliverables
- Able to work under pressure and with a heavy workload
- Open to change and future orientated
- Creative thinker able to make well thought out decisions
- Responsive to clients and colleagues
- Position offers 50-70% overnight national travel
- Goal-focused and results-driven
- Principled and self-assured
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