Client Relationship Associate Resume Sample
Rebecca Kshlerin
53772 Russel Hills,
Dallas,
TX
+1 (555) 322 3374
Work Experience
Client Relationship Associate
11/2015
-
PRESENT
Houston, TX
- Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan
- Partner with Baird’s Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm
- Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed
- Communicate progress updates to clients, as needed, on more complex projects
- BA/BS or comparable experience
- Support for adviser event and follow up on events
- Follow up on adviser events thorough phone calls
- Attend the events and provide support at the events
Registered Client Relationship Associate
05/2012
-
08/2015
Philadelphia, PA
- General administrative support to the UK PCS team including
- Printing and binding reports
- Assisting with event organisation
- Ad hoc projects for UK PCS leadership team
- Manages PA Book of Business (BoB) 50-499 Lives
- Contact for complex service issues and renewal coordination for their cases
- Together with Account Executive, develops pro-active account activities, identifies opportunities for Add-Issue, develops growth strategy and executes the plan
Client Relationship Associate, GB
01/2008
-
02/2012
San Francisco, CA
- As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or Service Consultants (service matters not handled by Customer Service Center, i.e. escalated billing, claim issues, lapse/reinstatement tracking)
- Partner with Voluntary Support Team for any voluntary activities
- Promote The Hartford’s products and services
- Project support as directed by the assigned RRM
- Partners with the S&D Best Practices Team to identify and implement global process solutions
- Primary service contact for existing clients who have invested in Gartner Technical Professionals service
- Deliver value through lifecycle of the contract to support client retention
Education
California Miramar University
2004 - 2008
Bachelor's Degree in Marketing
Professional Skills
- Strong client focus with excellent verbal and written communication skills
- Extensive knowledge of loan portfolios, including loan renewals and changes. Strong interpersonal and communication skills
- Strong organizational skills, attention to detail and proactive follow-up
- Effectively build internal and external relationships focused on enhancing the client experience
- Develop and maintain strong relationships with clients in order to maximize their banking experience
- Experience supporting and serving clients (B2B) and/or client-facing teams in a service oriented industry required
- Demonstrates professional maturity and discretion in handling confidential and delicate client issues
How to write Client Relationship Associate Resume
Client Relationship Associate role is responsible for events, software, retail, credit, securities, training, database, printing, trading, reporting.
To write great resume for client relationship associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Relationship Associate Resume
The section contact information is important in your client relationship associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Relationship Associate Resume
The section work experience is an essential part of your client relationship associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client relationship associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client relationship associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Relationship Associate resume experience can include:
- Actively engage with your assigned accounts on a daily basis – primarily through phone and email to ensure all clients are actively engaged in the deliverables of their service
- Experiece of Solving complex problems, Being a point of escalation and leadership experience
- Proven ability to build rapport and foster trust with clients and their outside advisors
- Collaborative team-player; self-motivated with a strong work ethic
- Intermediate industry or business level of experience preference
- Manages Priority Account (PA) Book of Business (BOB) 50-499 Lives
Education on a Client Relationship Associate Resume
Make sure to make education a priority on your client relationship associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client relationship associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Relationship Associate Resume
When listing skills on your client relationship associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client relationship associate skills:
- Collaborate effectively with internal business units including Sales, Client Partners and Research Engagement Services (RES)
- Build your financial acumen and communications skills into a successful career
- Experience in a business environment, ideally working with targets/KPIs
- Related work experience in financial services specifically in a client facing role
- Multi-task and adapt to changing priorities to meet client demands
- Industry experience in excess of 5 years working as a consultant or a provider client relationship manager
List of Typical Experience For a Client Relationship Associate Resume
1
Experience For Registered Client Relationship Associate Resume
- Utilize resources to conduct effective consultative client conversations
- Calling customers to request current financial statements, collateral documents and closing loan documents
- Responsible for managing the filing, correspondence, scheduling and coordinating functions to assure a smooth operational flow
- Assist loan processing, closing and monitoring, while providing quality service and diplomacy to customer relationships
- Answer general non-investment related questions concerning client accounts, including providing account balances and document requests
- Follow-up with clients on any pending requests (including making outbound telephone calls)
2
Experience For Junior Client Relationship Associate Resume
- Provide support and back-up coverage for Financial Consultants, including client servicing and meeting preparation
- Facilitate general administrative tasks, if requested by financial advisor(s), including but not limited to meeting set-up and travel arrangements
- Monitor trends impacting client satisfaction within your assigned book of business, including competitive, industry, and marketplace data
- Uncover client needs and opportunities by proactively developing a deeper understanding of client goals
- Field all banking inquiries made by the client. Resolve difficult situations quickly and efficiently while ensuring customer satisfaction
3
Experience For Client Relationship Associate, GB Resume
- Critical thinking and the ability to articulate technical initiatives to Research team
- Work in close collaboration with Portfolio Management, Strategic Advisory and Operations teams to provide a high quality, well-integrated service experience to Brown Advisory clients. This includes
- Manage all aspects of client onboarding including custodian selection, documentation collection, account funding, online enrollment and implementing fee arrangements
- Build rapport with clients, as well as their outside advisors, (accountants, attorneys.) Assure prompt, accurate fulfillment of all client requests and inquiries
- Understand basic fiduciary issues relevant to client relationships; partner with Strategic Advisory team to coordinate tax, estate planning, and fiduciary matters for clients
- Coordinate gifting activities including processing cash and in-kind gifts; producing gift letters, Crummey notices
- Proactively discuss service options with clients including the use of online and digital tools
4
Experience For Asset Management Private Bank Latin Client Relationship Associate Resume
- Manage reporting exceptions which include collateral, material, financial, and deposit
- Obtain missing information such as signature cards, financial statements, insurance, etc
- Responsible for client retention by engaging with Gartner for Technical Professionals (GTP) clients on the phone to meet usage thresholds
- Uild trusting relationships
- Assist in preparation, with the Financial Consultant, in pre-appointment and post-appointment financial planning
- Ensure client’s understanding and knowledge of American Century products, policies and procedures
- Manages reporting exceptions which include collateral, material, financial, and deposit
- Obtains missing information such as signature cards, financial statements, insurance, etc
- Knowledge of loan portfolios, including loan renewals and changes
5
Experience For Private Client Relationship Associate Resume
- Ensure all required account documents are acquired and updated Help facilitate the maintenance/updating of clients’ investment profile information
- Examine a client's assets at the Bank. Perform analysis to suggest additional banking services and offer solutions when consulted about financial needs
- Understand the advisory fee calculation process and ensure fee arrangements are implemented correctly
- Establish strong working relationships with Client Service team members we well as partners across the organization. Take initiative to develop junior team members
- Contribute to ad-hoc projects and ongoing business improvement efforts as needed
- Highly organized work style; detail-oriented and accurate
- Understand complex documentation related to account structures, trusts, etc
- Prepare reports & tax information for client accounts, as requested by Manager or client
6
Experience For Client Relationship Associate CRA Resume
- Provide world-class customer service for clients of the advised or self-directed business through inbound and outbound telephone calls
- Appropriately review client accounts to ensure profile information is updated and accurate
- Facilitate registered transactions and verify client requests appropriately
- Listen to client requests and take measurable steps to complete tasks. Set expectations around timelines and adhere to those stated expectations
- Work across all business personnel to resolve client issues
- Document all client interactions in client relationship management systems
- Adhere to scheduled work times as stated by management
7
Experience For Dedicated Client Relationship Associate Resume
- Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity
- Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to all activity to ensure risk mitigation
- Risk recognition and mitigation, including ensuring a deep understanding of and adherence to all policies and procedures. Meet quality metric standards as set forth in the Quality Assurance guidelines
- Process approved loan renewals and changes in terms as related to the Loan Officers portfolios.
- Manage significant portfolio (500+) of VSE clients, providing an excellent customer experience, using “sales through service” techniques to ensure retention, use of EDGE platform and increase in product holdings/services
- Hit agreed targets for cross and upsell, using “sales through service” techniques
- Develop requirements for improvements in platform as necessary, engaging with Digital VOC lead and VP Digital as necessary
8
Experience For Direct Client Relationship Associate Resume
- Set-up client access to the - website, statements, tax reporting, prospectus and other
- Coordinate the distribution of client documents, notice mailings, mass document up-loads and select external facing communications
- Help facilitate the maintenance/updating of clients’ investment profile information
- Develop understanding of clients’ needs and preferences; be responsive to changes in the business and compliance environment
- Implement regional business plans as devised by Inside Sales team leader and regional stakeholders
9
Experience For Client Relationship Associate Resume
- Leverage centrally generated Data and Analytics reports to target and contact clients with potential for cross/upsell and qualify leads before handing to FX and Payments specialists
- Work with Regional and GTM Marketing on reactivation and nurturing campaigns
- Process approved loan renewals and changes in terms as related to the Loan Officers portfolios
- Gather client information from multiple sources and sets client accounts up on CG and custodian systems
- Conduct review and approval of workflows to ensure completeness and accuracy of documents and compliance with applicable business and regulatory parameters
- Perform a review of account documentation to ensure completeness and accuracy
- Work with the Client Relationship Team to address the on-going needs of client accounts and ensures changes made are properly authorized and systems are updated accordingly
- Assist in audit requests by working with the PCS Business Liaison and others within PCS to gather information and present the documentation in an organized manner
10
Experience For Registered Client Relationship Associate Resume
- Coordinate cash processing including, but not limited to monitoring cash balances, managing ticklers/account alerts, and processing client requests as received
- Review client authorization documentation and completes CG and external systems set-up
- Participate in intra-departmental peer review efforts and projects
- Respond to client inquiries/service request in a timely and proactive manner with focus on client onboarding, cash management, account billing, trading (where required) and operational requests
- Ensure all required account documents are acquired and updated
- Regularly update Client Relationship Management (CRM) system
- Leverage internal resources to ensure the integrated delivery of client solutions
- Provide support to other portfolio associates and financial advisors
- If applicable and appropriate, attend client and prospect meetings as an integral member of the advisor support team
List of Typical Skills For a Client Relationship Associate Resume
1
Skills For Registered Client Relationship Associate Resume
- Experience with communicating with clients over the phone
- Prioritize, organize and follow up on assignments
- Fully knowledgeable and skilled on all platform functions
- Problem resolution experience ~ people and process
- Self-motivated / self-starter with excellent work ethic
- Business Management:Develop action plans to improve team efficiency, practice management, client experience etc
2
Skills For Junior Client Relationship Associate Resume
- Relationship Management:Deliver legendary client experience
- Understanding of trusts, foundations and LLC structures as well as non-marketable investment vehicles such as private partnerships
- Understanding of various taxable and non-taxable account types and the ability to help clients determine their account type needs
- Lead new account onboarding and ongoing account maintenance (opening new accounts, managing transactions, address changes, etc.)
- Express a proactive interest and understanding of the Financial Markets by following the news, reading newspapers and financialmagazines/websites
- Express a proactive interest & understanding of the Financial Markets by following the news, reading newspapers and financial magazines/websites
- Extensive hands on training program designed to accelerate your learning curve and have a profound impact on your success
- 20 days paid time off in years 1-2, increasing up to 35 days after 7 years; 8 company holidays and 1 floating holiday of your choice
- Work with other TD Canada Trust (TDCT) and TD Wealth partners such as Private Banking, HNW Planning, Insurance, etc
3
Skills For Client Relationship Associate, GB Resume
- Assist PM in creating and implementing integrated and customized solutions based on each client’s unique
- Provide client on-boarding, account opening service to Sales team
- 100% attendance required during the first 6 weeks
- In the longer term, develop a broad understanding of UBS products, stakeholders and strategy to be able to take on a portfolio of clients
- Support Branch audit by preparing for it and to ensure a successful one for the branch
- Ensure well managed BDA budget to maximize delivery on marketing activities
4
Skills For Asset Management Private Bank Latin Client Relationship Associate Resume
- Manage the outstanding credit and derivatives local book
- Assist in new local account opening process /creation of client documentation
- Collaborate with outside advisors concerning client’s personal, trust and other entities tax information
- Process customized client reporting and prepare letters and other client communications
- 401k match with immediate vesting
- Advanced use of Excel, Word and PowerPoint for the preparation of documents for prospects, clients and marketing materials with minimal guidance from PM
- Extensive knowledge of loan portfolios, including loan renewals and changes
5
Skills For Private Client Relationship Associate Resume
- Develop relationships with existing clients and external referral sources to build sales and market share
- Responsive to feedback and ability to be coached to improve job performance
- Self-motivated and overall drive to succeed
- Professional and articulate presentation
- Occasional overtime available based on business needs
- Project a professional image within the community and branch
- Working closely with our Zurich based team of Client Relationship Directors to support them in the coverage of bank clients and internal stakeholders with the goal of enhancing client relationships and delivering additional value to the firm through increased share of wallet and new mandates
- Supporting the creation and regular updates of client coverage plans and relationship summaries to provide our Senior Management with a holistic view of UBS’ top banking partners
- Build relationships and engage in regular dialogue with key UBS internal stakeholders in order to coordinate on client and product initiatives
6
Skills For Client Relationship Associate CRA Resume
- Support the team on risk, KYC and ad-hoc tasks and projects
- Maintain an accurate and current database of client information (account administration, KYC updates etc). Complete with little need for follow-up by IA and/or deficiencies due to having a high level of expertise in dealing with the back office
- Express a proactive interest and understanding of the Financial Markets by following the news, reading newspapers and financial magazines/websites
- Product expertise in Fee Based Business (Cornerstone, Premier, Managed)
- Apply a lean Six Sigma lens to processes to identify efficiencies and areas for improvement
7
Skills For Dedicated Client Relationship Associate Resume
- Identify risks to the business and develop plan to mitigate them as appropriate
- Maintain an accurate & current database of client information (account administration, KYC updates etc). Complete with little need for follow-up by IA and/or deficiencies due to having a high level of expertise in dealing with the back office
- Apply a lean Six Sigma lens to processes to identify efficiencies & areas for improvement
- Maintain current knowledge of, and comply with, all compliance regulations, securities laws, risk & confidentiality requirements & the TD Codes of Conduct & Ethics
- Identify risks to the business & develop plan to mitigate them as appropriate
- Talent Management: Provide guidance and assistance to other team members and/or Branch staff
- Work with internal/external legal Counsel
8
Skills For Direct Client Relationship Associate Resume
- Understand appropriate time to escalate issues to your supervisor
- Ongoing partnership with Division Vice Presidents, Regional Vice Presidents, and Account Executives to monitor and evaluate progress against sales plan and recommend course corrections to help growth throughout the year
- Liaise with Field Marketing and as needed, on activation and execution of market client promotions, including fulfillment of sweepstakes
- Provide input on general trust policies and procedures
- Utilize knowledge of trust administration and understand basic fiduciary issues relevant to client relationships
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, LiquidOffice etc.)
- Build a strong rapport with clients, prospects and COI’s with ease
- Highly organized with the ability to multi-task and support multiple team members
9
Skills For Client Relationship Associate Resume
- Establish and maintain a professional development career plan
- Speak, read and write Portuguese and English
- Convey The Hartford’s value proposition and differentiators in the marketplace
- Low cost health benefits
- Proactively maintain open communication with PM/team
10
Skills For Registered Client Relationship Associate Resume
- Assist in planning and coordinating business development events, marketing events, marketing activities/initiatives and client appreciation events to ensure a high profile for TD Wealth and TD Bank
- Expert use of industry/firm software (Croesus, MPower, IWPS, Order Management)
- Work in a dynamic, customer-centric client advisory center environment
- PC proficiency, proven ability to multi-task, excellent attention to detail, strong problem solving skills and excellent verbal and written communication
- Proactivelymaintain open communication with IA/team
- Assist in planning and coordinating business development events, marketing events, marketing activities / initiatives and client appreciation events to ensure a high profile for TDWealth and TD Bank
- Advanced use of Excel, Word and PowerPoint for the preparation of documents for prospects, clients and marketingmaterials with minimal guidance from IA
- Series 65 Securities license (or ability to obtain within 30 days of hire)
- Analytical, organized, and detail oriented
List of Typical Responsibilities For a Client Relationship Associate Resume
1
Responsibilities For Registered Client Relationship Associate Resume
- If applicable and appropriate, proactively leverage ideas, insight and relationships to help facilitate new and incremental business
- Participate in additional projects as requested by advisors and/or management
- Adhere to Compliance/ security industry rules and regulations
- Develop a response plan to maintain or improve client satisfaction
- Initiate needs-based discussions and meet with clients to provide proactive financial planning consultations while uncovering opportunities to gather additional assets
- Drive successful execution of solutions and keep projects and initiatives on track
2
Responsibilities For Junior Client Relationship Associate Resume
- Stay informed of critical operational issues and escalations that impact the client
- Activity seek referral opportunities
- Place client orders on various types of investment trades accurately and timely
- Utilize internal resources and systems to capture client data to advance future sales opportunities
- Perform research to identify, analyze and solve problems; investigate and remedy reported account issues
- Processes loan renewals and changes in terms as related to the Loan Officers portfolios, or own portfolio if assigned
3
Responsibilities For Client Relationship Associate, GB Resume
- Processes and compiles monthly production reports. Opens and closes accounts
- Assists loan processing, closing and monitoring, while providing quality service and diplomacy to customer relationships, to allow loan personnel time for business development activities
- Basic knowledge of computers and work flow organization
- Leverage internal resources to ensure the integrated delivery of client solutions Provide support to other portfolio associates and financial advisors
- Participate in additional projects as requested by advisors and/or management Facilitate general administrative tasks, if requested by financial advisor(s), including but not limited to meeting set-up and travel arrangements
- Act as a liaison between client and all back-office departments to ensure prompt and accurate service
4
Responsibilities For Asset Management Private Bank Latin Client Relationship Associate Resume
- Sell financial products and services
- Proactively contact clients with recommendations
- Contribute to meeting or exceeding customer service standards as well as individual and branch sales goals by offering and selling products and services and developing, expanding and retaining relationships
- Exercise knowledge of risk management, loss prevention and follow all policies and procedures
- Project support as directed by the assigned Regional Relationship Manager (RRM)
5
Responsibilities For Private Client Relationship Associate Resume
- Partners with the Sales & Distribution Best Practices Team to identify and implement global process solutions
- Expert use of industry/firm software (Croesus, ISM, Thomson ONE, NaviPlan, Order Management)
- 2 openings to support Seattle and San Francisco markets
- Participate in client meetings, complete Discovery/re-Discovery and manage the IWP process
- Act as a secondary contact to the Portfolio Manager Advisor for client relationships
- Identify referral and sales opportunities with current and target clients to TDCT and other wealth considerations
6
Responsibilities For Client Relationship Associate CRA Resume
- Execute on client account transfers (ACATs)
- Sales Support:Identify sales opportunities
- Compliance & Risk Management:Ensure all policies, procedures & required documents are adhered to
- Partner with investors to help them meet their financial goals; Assist with account set-ups, trade executions and investment guidance
- Help every investor feel like they’re our only investor through world-class customer experiences by bringing warmth, energy and knowledge to each conversation
7
Responsibilities For Dedicated Client Relationship Associate Resume
- Develop through weekly call coaching sessions and licensing support
- Mortgage Loan Officer (MLO) Certification
- Manage deposit portfolios
- Communicate client issues
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