Client Reporting Resume Sample
Jermaine Bashirian
67047 Gia Causeway,
Dallas,
TX
+1 (555) 892 7013
Work Experience
Manager, Client Reporting
03/2017
-
PRESENT
Boston, MA
- Collate and manage data; using both in-house and external tools and databases
- Become highly proficient in Excel, PowerPoint and WTW’s reporting and data systems
- Use your interpersonal skills and keen eye for detail to collaborate with teams across the business to create high-quality reports of excellent technical and editorial standard
- Use appropriate tools to produce regular and ad hoc monitoring reports, papers and analyses
- Develop your skills as a reporting specialist and gain a detailed understanding of the pensions and investment industries, as well as WTW’s Investments business
- Provide support and technical assistance within out market data email service
- Take ongoing ownership of internal and external monitoring for a variety of clients
- Support other work requirements, not limited to ad hoc administration and projects
Client Reporting
05/2011
-
12/2016
Detroit, MI
- Sourcing and maintaining large volumes of data from internal and external sources
- Financial Data Reconciliation
- Investment Performance Measurement/Analysis
- Quality Assurance over Legal Statements, Investment Reporting, Advice/Confirm generation and other various client reporting
- Benchmarking and Investment fund analytics such as pricing and returns
- Adhere to the firm’s governance and control process, such as source code management, versioning, preparing the release plan and rollout plan, verifying release and documenting the changes for further support by production support team
- Converse with various data provider and consumer applications in their languages/terminologies (DB2/Oracle/PL-SQL/Mongo queries, procedures or front-end frameworks or any other technology)
Technical Coordinator, Client Reporting
09/2005
-
12/2010
Phoenix, AZ
- Act as the escalation point for issues, which involves working with the Front/Middle Office to resolve questions, investigate issues and develop a satisfactory response to the client’s concerns
- Experience in a similar or related role in asset management, funds or securities processing industries
- Proven initiative, leadership and client service skills
- Extensive experience of working with investment portfolio data, securities data and investment documentation
- Work with functional SME’s to assemble & centralize critical client reporting data in support of tactical change delivery
- Manage the process efficiently to create above documents, which includes the negotiation with both external and internal parties such as Compliance Department, Printing Company and Fund Distributors (Brokers or Bank)
- Handle Fund Distributors Inquiry Process to gather the necessary information for printing prospectuses
Education
Dixie State University
2000 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Expert level knowledge of core Java (atleast JDK 1.7) with clear understanding of advanced concepts in collection framework, garbage collection, multi threading etc
- Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)
- Excellent planning and organisational skills and proven ability to meet tight deadlines
- Strong investigative and problem solving skills
- Excellent interpersonal skills - ability to liaise in a professional manner with all levels of staff/management and external contacts
- The ability to effectively prioritise a high volume of work in a real-time environment, and manage expectations effectively
- Strong leadership skills and desire to build consensus within the team
How to write Client Reporting Resume
Client Reporting role is responsible for software, reporting, marketing, finance, credit, securities, training, database, printing, java.
To write great resume for client reporting job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Reporting Resume
The section contact information is important in your client reporting resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Reporting Resume
The section work experience is an essential part of your client reporting resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client reporting responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client reporting position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Reporting resume experience can include:
- Exceptional verbal and written communication skills, high attention to detail, excellent project management skills
- Excellent communications skills (both written and spoken)
- Proven knowledge and experience with Agile/Scrum methodology
- Experience in technology area with at least 5 years of experience in financial services industry, preferably in wealth management
- Working knowledge or experience of back office operations including reconciliations, product setup and client performance reporting
- Working experience with Application servers: JBoss, WebLogic, WebSphere
Education on a Client Reporting Resume
Make sure to make education a priority on your client reporting resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client reporting experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Reporting Resume
When listing skills on your client reporting resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client reporting skills:
- The ability to effectively prioritize a high volume of work in a real-time environment, and manage expectations effectively
- Good risk awareness and escalation skills, able to elicit effective escalation and communication with peers
- Excellent communication and presentation skills with the ability to manage conversations at a senior level
- Strong Experience with Database Development and Performance turning
- Excellent experience of Client, Statutory and Regulatory reporting within Asset Management with knowledge around look, feel and design
- Heavy hands-on experience and strong working knowledge of investment management data and/or client reports
List of Typical Experience For a Client Reporting Resume
1
Experience For Manager, Client Reporting Resume
- Experience accessing and gathering data from one or more of the following technologies DB2 Oracle Hadoop HIVE Teradata Microsoft SQL Server
- Develop solid business requirements and technical specifications for systems testing
- Organise workload across various team members and allocated work to Team members in an efficient and effective manner
- Experience with Envestnets Performance Platform
- Develop and maintain effective review procedures to support financial data quality
- Detail-oriented with a demonstrated ability to multi task and produce high quality, accurate work
- Commercial apprenticeship with work experience or academic studies in business administration, mathematics or IT
- Computer literate with strong knowledge of Microsoft Office
- Develop and maintain system for effective review of procedures to support quality of financial data
2
Experience For Team Lead Client Reporting & Servicing Resume
- Detail-Oriented and able to demonstrate ability to multi task and produce high quality, accurate work
- Operate efficiently in a time sensitive manner
- Strong leader and driver of results and initiatives
- Supporting multiple performance models for 27,000 Private Bank accounts
- Supporting new and more complex performance reports that include Risk statistics, Attribution, Portfolio Analytics
- Planning and coordination of report-production with our external service providers
- Offering technical expertise and support to junior analysts and teams across the investment business
3
Experience For Client Reporting Operations Analyst Resume
- Generate detail reports by working with a single table, joining tables, or using set operators in the SQL procedure
- Generate summary reports by working with a single table, joining tables, or using set operators in the SQL procedure
- Automate programs by defining and calling macros using the SAS Macro Language
- Proactively drive improvements with quality of client reporting by documenting use-cases, business requirements and test case scenarios
- Identify and Investigate issues related to the processing of financial transactions including investment securities and performance calculation errors
- Manage the implementation of new client mandate reports and existing client report changes in partnership with impacted stakeholder team
- Assist the performance manager with reconciling aggregated group level returns
- Understand and follow data processing lineage
4
Experience For Technical Coordinator, Client Reporting Resume
- Undertake root cause analysis for banking and investment data; Ability to evaluate and identify where system or process enhancements are required
- Key partnerships with Internal groups in Operations and technology, including global data quality regional groups
- Responsible for understanding client?s business
- Point of contact for internal and external stakeholders regarding these reports
- Proactively drive improvements with quality of client reporting
5
Experience For Manager Client Reporting Resume
- Understand and follow financial data processing lineage
- Access Dictionary Tables using the SQL procedure
- Control and oversight of the daily exception management in line with the Written Supervisory Procedures, working to tight deadlines
- To post the timely disclosure report on TDNET( only for ETFs)
- Catch up any regulatory changes related to Fund documentation and implement those changes in timely manner
- Upon the launching new fund, the team is proactively involved from the stage of product development cooperation with Business and Strategic Product Management (SPM) Department to ensure the desired product is feasible under the Japanese Regulatory perspective
6
Experience For Client Reporting Data Quality Analyst Resume
- Experience in a similar industry
- Communicate effectively both internally and where necessary externally on the progress of report on boarding, holding (where required) regular working group meeting sessions with key stakeholders in order to monitor and manage progress
- With the input and approval of internal and external stakeholders, draft/negotiate report schedules to client IMAs
- Develop a clear understanding of the function of all business areas within Blackrock, building and maintaining an effective network of strong working relationships within those areas
- Act as an inward and outward facing ‘implementation partner’, demonstrating technical ability, data and product knowledge, and an understanding and awareness of the client’s decision making process and investment objectives. Communicate and map key implementation milestones as necessary to manage expectations
- Rigorously apply and, where applicable, design and implement, business processes and procedures to support a risk-controlled and compliant Client Report Implementation environment within an effective governance framework
- Where required, work in conjunction with the product specialists on the launch of new products to define regulatory and product specific requirements and ensure these are compatible with existing processes and procedures
- Take responsibility for project managing changes to client portfolios/agreements necessitated by ad-hoc fund or regulatory events e.g. SOLVENCY II / MIFID II / etc
- Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Document (SD) with home country
7
Experience For Analyst, Client Reporting Resume
- To work with the Section Manager to continually assess the team’s processes to improve efficiency, reduce risk or cost, as well as to increase the satisfaction of our staff. Likewise to work with other areas within NT
- Lead/ assist the Communications Platform’s project managers in testing and validating various data components for existing and new projects on the platform
- Provide first tier support in addressing business partners’ questions, or executing ad hoc requests for clients
- Perform tasks of defined processes or procedures Adhere to the procedures in relation to all tasks, and have an in built ability to take up ownership of the monthly/weekly reporting process
- Configure new clients deliverables, maximizing the use of existing processes and tools
8
Experience For Senior Associate Client Reporting Resume
- Self-motivated; ability to work well in a challenging, fast-paced, dynamic and collaborative team environment
- Ensure all reports are completed in an accurate and timely manner. Attention to detail is critical
- Deliver high quality service to clients by accurate, timely completion of all assigned tasks and requests for information
- Ensure workload allocated completed in an accurate and timely manner
- Work closely with Manager to achieve long term department goals and on various processes / projects
- Write clear and concise business requirements
- Joint accountability with the CRS leadership team for establishing global workflows, processes, procedures and quality control to ensure delivery of accurate, compliant and timely materials
- Provide oversight to ensure that best practices, consistency, and compliance with GIPS and other regulatory standards are implemented across marketing and client materials
9
Experience For Team Leader, Client Reporting Resume
- Ensure the regional team collaborates globally to optimally allocate work
- Partner with internal stakeholders/teams to optimize product, design and deliverables coverage
- Partner with global CRS management team to ensure the region’s requirements and practices are supported by global workflow, processes and technology
- Partner with global CRS management team to ensure that risks are appropriately identified, addressed, and mitigated
- Be an active and impactful participant of the Global CRS Leadership Team
- Consider and plan for long-range technology and operational needs, leadership / participation in key strategic initiatives
10
Experience For Asset Management, GWM, Client Reporting Resume
- Design reports to meet clients’ needs – in partnership with sales group
- Assist the performance manager with cross-system reconciliation of performance data in a timely manner
- Support of the daily performance process via front end system
- Improve workflow between NY Performance Team and offshore team
- Respond to business inquiries related to performance data visible on system front end and performance reports
- Undertake analysis to extract data quality requirements from the business and translate them into data quality rules
- Provide support as the lead SME for offshore team on more complex day to day issues
- Resolve all internal data exceptions in timely and accurate manner
List of Typical Skills For a Client Reporting Resume
1
Skills For Manager, Client Reporting Resume
- Working experience with Application servers: Tomcat, WebLogic, WebSphere
- Ensuring effective communication lines are established internally with relevant business units
- Strong knowledge of middleware and messaging technology (JMS, MQ)
- Experience working with Big Data technologies, Hadoop and/or Mongo
- Real world development experience with Apache Spark, (Streaming, GraphX & MLib)
2
Skills For Team Lead Client Reporting & Servicing Resume
- Strong knowledge of one or more of the following regulations: MIFID, EMIR, AIFMD, Transparency Directive
- Extensive experience of working across a global organisation and in an omni-channel environment
- Experience in working in a client focused organisation
- Is a strong communicator – written, pictorial, presentational, and verbal
- Excellent Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)
- Experience with alternative asset classes, such as real estate, agriculture, or timber
- Experience with Data Management and RDBMS (i.e. SQL, DB2 or Oracle)
3
Skills For Client Reporting Operations Analyst Resume
- Experience in an equivalent occupation
- Creating various reporting outputs using an array of packages to a very high standard
- Assisting in the creation of communications and training programs to
- Communicating and collaborating with colleagues of all seniorities across a business and/or external data providers (such as custodians and fund managers)
- Coaching or training others, in order to support junior analysts
- Reviewing technically complex reports/information
- To deliver the highest standard of client reporting and servicing for clients and internal business partners, and supervising a Client Reporting team
- Assist in sourcing technical and legal advice for the business on regulatory reporting
4
Skills For Technical Coordinator, Client Reporting Resume
- Administration (Virtual team capacity utilization , Anticipates needs, execution, planning, process specialist, quality seeker and time management)
- An understanding of IT applications
- Be flexible in processing various projects
- Meet deadlines in a fast-paced, changing environment
- Industry Knowledge - Knowledge of financial instruments and the investment banking industry
- Team Player who actively promotes sharing of knowledge to deliver high client service levels
- Diversified financial services product knowledge - understanding of equities, fixed income, mutual funds and alternative investments in particular
- Knowledge of operating Systems – UNIX (SUN/IBM), LINUX, Windows
- Expert level Proficiency in core Java/J2EE and frameworks including Struts, Hibernate, Velocity, Springs
5
Skills For Manager Client Reporting Resume
- Expert level proficiency in modelling and schema
- MBA or any professional qualification with Finance or Marketing as the major
- Open minded and willing to listen for other people’s opinions
- Actively participating in monthly calls with the home location
- Create and file the Trust Deed of new fund both for public offering funds and private placement funds
- Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)
- Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards )
- Client focused and result oriented
- Work collaboratively with other teams/functions in a multi-cultural environment
6
Skills For Client Reporting Data Quality Analyst Resume
- Eye for detail - methodical approach to work
- Creativity - ability to think from different perspectives in different situations
- Be self-motivated, and find new and more efficient ways to complete functions
- Previous experience with evidence of involvement at a supervisory level through running and coordinating projects, training staff or quality checking team’s work
- Opportunity to learn various dimensions of Financials, Investment and performance measurement & reporting
- Global and European Trading Management and Business COOs
- Able to review and enhance or develop a suite of controls to maintain and improve the teams processing accuracy
- Identify and ‘own’ problems, correct them as far as is possible and refer as/if appropriate
- To ensure that all reporting deadlines are met, providing superior quality and execution, maintaining successful relationships with our internal partners, and leading of various projects, where appropriate
7
Skills For Analyst, Client Reporting Resume
- Opportunity to learn the Private Bank Operations
- Global and European Sales Management
- Global and European Client and Business Analytics Teams
- Global and European Product Controllers
- Meticulous attention to detail as accuracy is essential
- Proficient in Excel (e.g. formulas, pivot tables)
- Support and initiate where possible RTB and CTB projects
8
Skills For Senior Associate Client Reporting Resume
- Proficient in Acrobat Professional or similar document management program
- Travel as needed, typically not more than 2 times a year
- Provide detailed impact analysis and design for graphical/non-graphical representation of client’s financial data across all asset classes – Equities, Fixed Income, Capital Markets/Derivatives, etc
- Data Management and RDBMS (i.e. SQL, DB2 or Oracle)
- Frameworks: Struts, Hibernate, Velocity, Springs
- OOAD, UML and design patterns
- Expert level proficiency with Kafka required
9
Skills For Team Leader, Client Reporting Resume
- High level Proficiency in core Java/J2EE
- Expert level proficiency with ETL tools Abinitio/Talend
- Experience in financial services domain, preferably in Asset Management/ Investment Banking industry, with 5-7 years’ experience in people management
- SME knowledge of Private Bank Loans Operations
- SME knowledge of relevant applications (Credit Platform, WINS, Flexcube, Business Objects, etc.)
- Intermediate to Advanced knowledge of Microsoft Applications, particularly Excel, Power Point & Outlook
- Well versed with MS Office ? Outlook, Excel, Word & PowerPoint
10
Skills For Asset Management, GWM, Client Reporting Resume
- Knowledge of the Asset Management industry, and specifically product promotion activities
- Basic knowledge of Microsoft PowerPoint is required to support the group’s presentations to senior management
- Train and mentor the Client Service Associates and Analysts
- Preparation of Client Servicing Reporting including Key Performance Indicator (KPI) and Management Information Statistics (MIS) reports for complex and sensitive clients
- To take complete ownership on review of all the activities and to maintain high quality at all time
- File the amendment of trust deed when it is necessary
- In case of Material change in Trust deed, plan the fund voting process, set up the time line and prepare the necessary documents, such as public notice, shareholders report and FSA filing documents etc
List of Typical Responsibilities For a Client Reporting Resume
1
Responsibilities For Manager, Client Reporting Resume
- Work alongside Client Servicing to ensure an effective end to end process for Client Reporting
- Design informative and impactful client reporting outputs which meet the needs of clients and creates a positive client experience
- Creating new fund generics; working with Fund/Product Management and Marketing
- Understanding of the data behind reporting and ability to industrialise processes that can lead to operational efficiencies for BNP
- Complying with new or changing regulations
- Working closely with Stakeholders in other locations to resolve issues
- Supporting the Sales desks through NPAs, system enhancements and regulatory or compliance queries
- Daily exception processing in line with the desktop Procedures, ensuring account performance data is accurate
2
Responsibilities For Team Lead Client Reporting & Servicing Resume
- Represent GDS North America Client reporting in occasional events or activities across the firm
- Work closely with the Investment Reporting teams
- Review of process to update/fact check periodic reporting materials, factsheets, fund terms, fund profiles and monthly commentaries
- Utilise client reporting technology to improve quality of reports
- Update and collaborate with global regional partners on data quality issues and controls to ensure global standardization
- Assist department head on critical projects and tasks
- Recognize when to escalate client issues or queries
- Assist department head on critical projects and task
3
Responsibilities For Client Reporting Operations Analyst Resume
- Team lead responsibilities include, but are not limited to: coordination of the production process; ensure team deadlines are met; establish and implement policies and procedures; help to prioritize responsibilities for the team; resolve problems and escalate as needed; and manage client and business partner relationships
- Review work prepared by direct reports, investment restriction monitoring, ensuring that accurate records are maintained for all clients, responding to queries from stakeholders and clients, management of complaint, breach and incident reporting
- Ensure all activities within the GDS team are performed accurately, timely and efficiently and manage resource capacity of the team
- Run and analyze key performance indicators (KPI) and other relevant metrics and make educated decisions based on the analysis of the results
- Using interpersonal skills and keen eye for detail to collaborate with teams across the business to create high-quality reports of excellent technical and editorial standard
- Using appropriate tools to produce and review regular and ad hoc monitoring reports, papers and analyses
4
Responsibilities For Technical Coordinator, Client Reporting Resume
- Lead work streams and/or teams within the team
- Take a lead role in projects within the function, team or wider business
- Assist in the development of new business or service lines
- Production of monthly KPI (Key Performance Indicators) – Reports for the management and the sponsors of funds domiciled in Switzerland
- Production of the regulatory required Key Investor Information Documents (KIID) for funds domiciled in Switzerland, Luxembourg and Ireland
- Production of ad-hoc reports with fund data
- Knowledge of fund administration business and financial instruments is an advantage
- Can work accurately and in a timely manner
5
Responsibilities For Manager Client Reporting Resume
- Work within a team environment as well as an individual contributor
- Fluency in German and high level of proficiency in English
- Provide support and develop yourself as a subject matter expert on more complex day to day issues
- Resolve all internal financial data exceptions in a timely and accurate manner
- Assist department head on various projects and task
6
Responsibilities For Client Reporting Data Quality Analyst Resume
- Construct sub queries and in line views within an SQL procedure step
- Create and use user defined and automatic macro variables within the SAS Macro Language
- Maintaining responsibility for risk management within the team through daily supervision of checklists, timely escalation and utilizing key risk management tools including KRIs and KPIs
- Ensure all Written Supervisory and desktop procedures are up to date, carrying out regular reviews to ensure they accurately capture the work performed by the team
- Ownership and delivery of the teams CTB and RTB initiatives, working closely with Stakeholders in other locations
- Maintaining, developing and improving current processes & procedures. Supporting the Sales desks through NPAs, system enhancements and regulatory or compliance queries
7
Responsibilities For Analyst, Client Reporting Resume
- Drive small projects to improve process efficiency
- Manage and mentor the team’s junior staff
- Take wider responsibilities from Dept.Center level, as assigned and participate & contribute as appropriate
- Drive small projects to improve process efficiency or improve controls
- Maintaining, developing and improving current processes & procedures. Ensure all desktop procedures are up to date, carrying out regular reviews to ensure they accurately capture the work performed by the team
8
Responsibilities For Senior Associate Client Reporting Resume
- Focus on client experience and outcomes
- Review process for production of all distinct fund materials that are provided to clients
- Serve as an internal subject matter expert
- Engage with the investment management and sales functions of the business as well as operational/risk/compliance/IT functions to define specifications, source data, compile reports and verify outputs
- Respond to client queries; assist with ad hoc reporting requests and assist with client reporting requirements as required
- Assist the wider Client Services team as required
- Reviews and maintains all roles and deadlines for assigned relationship
9
Responsibilities For Team Leader, Client Reporting Resume
- Process daily withholding deposits and ensure that Federal and State deposits are made on a timely basis, assist with the review and processing of various tax forms while working closely with the Tax Reporting Technical Consultant with the income reallocation and 1042-S processes
- Take the lead in investigation of exceptions found on the various daily reports and act as a primary liaison with the Security master group, ensuring securities are set up with proper tax codes, complete monthly and quarterly IRA withholding reconciliations
- Oracle (gathering data experience)
- Participate in the development and documentation of department procedures, monitor department workflow queue, resolving or escalating requests as necessary
- Answer department phone line, providing timely and accurate information to the various business lines; participate in various projects as needed
10
Responsibilities For Asset Management, GWM, Client Reporting Resume
- Stock break processing
- Regional Firm Management
- Flair for numbers
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