Clinical Program Manager Resume Sample
Kaia Miller
549 Wuckert Knoll,
New York,
NY
+1 (555) 824 3819
Work Experience
Clinical Program Manager
11/2016
-
PRESENT
Philadelphia, PA
- Develops and articulates a vision for outpatient transplant nursing practice
- Creates, fosters, and sustains a healthy work environment which supports evidence-based transplant practice and clinical research
- Ensures that staff have a voice in decisions that impact their practice and work environment by establishing and supporting shared decision-making structures and processes
- Facilitates the professional development of staff, including clinical and leadership expertise, through role modeling, teaching, and coaching/mentoring
- To leverage local knowledge and relationships and to work collaboratively with Gilead affiliate personnel (Medical Affairs, Regulatory, Drug Safety and Public Health) to ensure optimal support for Gilead’s clinical development programs and to ensure relevant information from sites is triaged and communicated to the study teams and TA Leads as necessary
- Coordinates and oversees the program in collaboration with the Neonatal Medical Director
- Maintains responsibility for knowledge and skill of clincal requirements in nursing specialties
Senior Clinical Program Manager
05/2014
-
05/2016
Chicago, IL
- Responsible for planning, initiating, monitoring, tracking and/or prioritizing projects across various stages of the product life cycle (R&D, Clinical Research, Surveillance) and for facilitating successful, on-time and within budget execution
- Proactively and independently define mechanisms and tactics to execute impactful projects and their workstreams in close collaboration with leaders and cross-functional partners
- Set clear direction that aligns with defined practices and policies and enhances the organization's objectives
- Direct day to day activities for multiple work-stream teams through managing project plans, resourcing, status reporting, and accountability for deliverables across multiple functional organizations. Work-stream teams are comprised of a broad range of diverse cross-functional members, including external stakeholders such as providers or academic institutions
- Establish meaningful metrics and dashboards. Be responsible for project performance, risk management, administration, financial management, budgeting and issue resolution
- Document learnings and transform learnings into next actions
- Contribute to or drive publications in peer-reviewed journals
- Demonstrated ability to analyze metrics, summarize key business learnings, and translate into tactical plans
- Excellent continuous quality improvement and/or project management skills
Clinical Program Manager, Senior
03/2009
-
01/2014
Chicago, IL
- Demonstrated leadership skill in highly matrixed environment where need to influence rather than directly control is imperative
- Excellent verbal and written business communication skills, including the ability to simplify and summarize complex information, and create and deliver professional presentations to senior leadership and external audiences
- Excellent collaboration and relationship management skills, including the ability to work with a wide variety of people and personalities, and effectively facilitate group discussions and decision-making
- Proven ability to define problems, interpret and analyze data, establish facts, draw valid conclusions, and design measures for processes
- Demonstrated knowledge of regulatory Medicare requirements, technical specifications for Medicare and QRS Stars program
- Understanding of Commission on Cancer requirements for Standard 3.3 (Cancer Survivorship)
- Track and manage projects related to the Cancer Survivorship Program
- Assist Cancer Survivorship leaders with gathering and interpreting data as it relates to the program
Education
University of Phoenix - Minneapolis / St. Paul Campus
2004 - 2009
Bachelor's Degree in Nursing
Professional Skills
- Demonstrated commercial awareness, negotiation skills and business development/sales experience within global accounts
- Strong clinical, analytical, problem-solving, and independent decision-making skills
- Demonstrated skills working within a matrix environment
- Prior experience working with pharmacy data, including familiarity with Medispan drug classifications
- Experience in a Managed Care setting; 5+ years of experience in Managerial role
- A skilled and compelling communicator who can motivate the team, effectively manage customer expectations and build strategic partnerships with clients
- Current licensed NP, LPN or RN with 3-5years of clinical experience in critical care or med-surgical experience required
How to write Clinical Program Manager Resume
Clinical Program Manager role is responsible for leadership, interpersonal, influence, clinical, research, negotiation, business, auditing, development, excel.
To write great resume for clinical program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinical Program Manager Resume
The section contact information is important in your clinical program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinical Program Manager Resume
The section work experience is an essential part of your clinical program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinical program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinical program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinical Program Manager resume experience can include:
- Proven skills in communicating with technical staff, and customers
- Demonstrated problem-solving and project leadership skills
- Experience as a CRA including the ability to interact effectively with investigators and cross-functional teams
- Proven experience in managing global, biopharmaceutical companies as key accounts
- Communicate effectively, both orally and in writing, and to react quickly and calmly in emergency situations
- Work collaboratively, effectively, and efficiently with all internal and external partners and stakeholders
Education on a Clinical Program Manager Resume
Make sure to make education a priority on your clinical program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinical program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinical Program Manager Resume
When listing skills on your clinical program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinical program manager skills:
- Excellent Leadership/management skills, organization skills and facilitation skills
- Demonstrate effective critical thinking skills
- Demonstrates leadership, project management, knowledge and experience with program evaluation and consulting skills
- Strong independent judgment, critical and analytical thinking, problem-solving and data-driven decision making skills
- Strong clinical research skills
- Strategic thinker, strong analytical, problem solving and negotiation skills
List of Typical Experience For a Clinical Program Manager Resume
1
Experience For Senior Clinical Program Manager Resume
- Excellent problem solving and decision making skills to include abilityto anticipate/identify problems and resolve quickly
- Excellent negotiation skills required due to volume of spend and contract value
- Identifies clinical evidence gaps in the existing product portfolio and develops a strategy to generate data in a timely and cost effective manner
- Demonstrated experience in all phases of product development from concept development to launch
- 3Using change management principles, facilitates practice changes through utilization of evidence-based practice and research findings
- Experience in planning and managing projects
- Experience analyzing large data sets and making data-driven analytical decisions
- Experience preparing and delivering presentations to clients and / or senior leadership
- Experience developing and operating clinical products and programs
2
Experience For Behavioral Clinical Program Manager Resume
- Experience evaluating outcomes of clinical trials and basic knowledge of clinical trial outcome standards
- Experience accomplishing study execution through others
- Intake team including: Benefits Verification, Prior Authorization, Patient Care Coordinators, etc
- Clinical research experience (device, pharmaceutical, biotechnology) in a p roduct development setting
- Or relevant project management of clinical trials experience managing all aspects of a Clinical Project in a CRO and/or pharmaceutical industry
- Previous experience overseeing CRO’s
- Current and valid New Jersey Nursing license in the State of New Jersey is required
- Two (2) or more years of Behavioral Health nursing experience is required
3
Experience For Clinical Program Manager, Senior Resume
- Experience in program management implementing multi-departmental or enterprise solutions
- Additional coursework in clinical trial planning and execution strongly desired
- Experience with reimbursement, outcomes research and best case practice against standards of care data
- Evaluates the efficacy, effectiveness, and efficiency of the performance of all personnel in carrying out the mission of the hospital
- Clinical trial experience in the pharmaceutical or biotech industry
- Demonstrated track record of successfully leading projects/programs to completion
- Strong knowledge of the Medicaid market
4
Experience For Transplant Clinical Program Manager Resume
- Clinical experience in nephology and/or dialysis
- Experience in member assessments and care plan development
- Obtains feedback from leadership team and care team on her/his effectiveness
- Experience with medical office administration
- Practice management or program management experience
- Hands-on experience with EPM/EHR system(s)
5
Experience For Clinical Program Manager Ob Resume
- Experience with Microsoft Office products Outlook, Word, and Power Point
- Demonstrated ability to interact cross-functionally and influence a broad range of global stakeholders
- Experience direct clinical program development - i.e. clinical frameworks, business models, key program objectives
- Experience in a clinical / healthcare organization
- Clinical program design and implementation experience
- Experience to interpret, organize and apply regulations
- Healthcare experience in Quality Improvement and Quality Management
6
Experience For Clinical Program Manager Senior Resume
- Progressive managerial and clinical job related experience specific to area of responsibility
- Applies knowledge of best practices and judgment derived from work experiences to enhance process flows and project management success
- Experience in program development and management
- Significant related healthcare operations/industry experience
- Demonstrated program leadership roles either as a technical lead or program manager
- Demonstrated fluency in Microsoft Project
- Demonstrated ability to manage external development suppliers
- Demonstrated abilities in conflict resolution
7
Experience For Associate Director, Clinical Program Manager Resume
- Medical device experience with the ability to explain the essential aspects of design controls with clear examples from one’s background
- Progressive supervisory experience
- Experience in clinical evaluation, development of protocols/reports
- Experience in associated regulations relevant to patient privacy
- In Depth knowledge of the applicable global GCP regulations, Good Clinical Practices, ICH Guidelines
8
Experience For Senior Clinical Program Manager Telecommute Resume
- Leading team meetings and outlining goals for growth of program and outlining steps for reaching those goals
- Facilitating efficiency of program by creating and implementing systems for optimal communication amongst team members, patient follow-ups and care
- Developing new EPIC and database systems for interdepartmental communication, optimizing patient care, outcomes tracking, and research
- Educating and advocating for special ed rights for parents by connecting with support resources
- Developing the overarching business case and business vision to achieve the key objectives for the IG therapy program
- Collecting information, input, data and additional subject matter expertise relevant to identifying best practices
- Developing the overarching business case and business vision to achieve the key objectives for the Nutrition Therapy program
- Designing and maintaining efficient system to track outcomes and trends of program
9
Experience For Disease Management Clinical Program Manager Resume
- Organizing and leading parent/patient support groups
- Rotating after hours call assignment to cover staffing of the area's two Emergency Department consult teams
- Assisting in covering operations at other clinics
- Assisting in covering operations at other clinics to support management team time off
- Working knowledge of current global regulatory requirements and guidelines for clinical trials
10
Experience For Regional Clinical Program Manager Resume
- Functioning in the role of the clinical program manager to ensure the delivery of high quality and safe care to patients that we serve
- Functioning as a consultant and expert resource to the clinical nurses and support staff throughout the hospital
- Creating an open and collaborative practice environment for the professional and support staff throughout the hospital
- Developing internal relationships to direct cross - functional and / or cross - segment teams in the build-out of the program
- Gathering data points and respond to customer, regulatory or internal program evaluation requests
- Training for professionals
- Training & Education Resources
List of Typical Skills For a Clinical Program Manager Resume
1
Skills For Senior Clinical Program Manager Resume
- Strong professional networking skills
- Multi-task, effectively prioritize, deliver on commitments and guide others to do so
- Strong organizational, time management and project management skills, attention to detail
- Excellent communication skills. Ability to express technical and program issues in a succinct and clear manner
- Strong written and verbal communication skills. Able to present with influence to Sr Management and Quality Leadership
- Excellent communication, organisational and customer relation skills
- Relevant clinical skill/experience also required
2
Skills For Behavioral Clinical Program Manager Resume
- Deep knowledge of Cigna products and services. Strong knowledge of how Cigna operates
- Strong attention to detail and the ability to establish priorities, schedule and meet deadlines
- Prior people management experience; exceptional project management capabilities
- Prior and current experience within Telehealth industry
- Extensive clinical trial experience required (Sponsor/ CRO or other industry experience)
- Experience in the pharmaceutical or biotechnology industry with 5 years of GCP-related Quality Assurance experience
- Strong and respectful negotiator and influencer. Demonstrated proficiency in conflict prevention and resolution
- Project management skills would also be helpful
- Identifying the skill, knowledge, and certification requirements necessary for clinical and operational process implementation
3
Skills For Clinical Program Manager, Senior Resume
- Working experience with Medicare Advantage or Senior patients
- Experience in developing and delivering training in live or web-based settings
- Practicing or 3+ years practicing and 2 years’ experience implementing information technology or major quality improvement projects
- Experience in delivering or executing training and development programs
- Deep payor knowledge (8 +years) with a strong understanding of utilization management, contracting and benefits
- Project leadership experience in innovative healthcare environments; including 5+ years leading multi-functional projects
4
Skills For Transplant Clinical Program Manager Resume
- Product development experience, including the following
- Previous clinical support experience, ideally working with Orthopaedic Surgeons in Operating Theatres or similar
- Experience in a MLTC, LTHHCP, and/or CHHA setting
- Previous experience working with the Special Needs population
- Conducts/facilitates leadership and care team meetings, demonstrates ability to achieve meeting outcomes
5
Skills For Clinical Program Manager Ob Resume
- Experience working in a provider office or with provider groups
- Experience with business case development and working with vendors
- Strong understanding of the business of health care
- Experience managing multiple projects at a time
- Experience in program planning, implementation and evaluation
- Experience in navigating a Windows environment and comfortable in the use of Microsoft Word, Excel, and Viso, Webex
- Experience working with members enrolled in both Medicare and Medicaid
- Experience in transitional care/discharge planning
- Strong proficiency with Microsoft Office applications, including: Word, Excel, Visio and PowerPoint
6
Skills For Clinical Program Manager Senior Resume
- Experience in project financial planning and control
- Experience in developing products designed for manufacturability at high volumes
- Experience in developing legal agreements/contracts
- Experience working with Knee medical devices
- Experience with protocol writing and case report form design
- A solid track record in working from big pharma to biotech
- Demonstrated clinical competence in nursing practice
- Provide timelines/tracking for external projects/events as it relates to Cancer Center Patient Experience initiatives
7
Skills For Associate Director, Clinical Program Manager Resume
- Progressive experience in clinical operations
- Experience in healthcare, behavioral services, case management, or social services
- Experience in customer service/support
- Healthcare experience in complex/matrixed organizations
- BSN, and current, valid Washington State Registered Nurse License, required
- Experience with clinical documentation systems
- Project Management experience dealing with large highly complex projects in a matrix team environment
8
Skills For Senior Clinical Program Manager Telecommute Resume
- Create and maintain a biospecimen order list and prioritization document
- Experience working in a co-occurring treatment setting or equivalent
- Experience working cross-functionally inclusive of: Sales, Nursing, Intake staff, Analytics
- Experience in nursing management/administration
- Experience managing clinical trials from start to finish (medical device and/or pharmaceutical)
9
Skills For Disease Management Clinical Program Manager Resume
- Experience of closely working with R&D team on product development throughout commercialization
- Experience with managing a clinical program (multiple concurrent clinical studies and clinical teams)
- Experience with auditing and/or clinical compliance
- Previous experience working for the state of Kansas
- Experience in pharmaceutical industry and/or clinical research organization, including 5+ years clinical study management
10
Skills For Regional Clinical Program Manager Resume
- Experience in more than one therapeutic area, including Oncology, is required
- Experience in utilization management, case management, discharge planning, and/or quality improvement activities (if applicable in assigned department)
- Experience in employee management, performance coaching, and fiscal management
- Experience in pharmaceutical industry and/or clinical research organization, including 5+ years clinical study management
- Experience in more than one therapeutic area including Gastroenterology is required
- Waiver Experience
List of Typical Responsibilities For a Clinical Program Manager Resume
1
Responsibilities For Senior Clinical Program Manager Resume
- Responsible for identifying and selecting investigators. Build relationships with clinical sites
- Monitor compliance with all company standard operating procedures (SOPs), GCP, FDA and applicable international regulations concerning clinical activities
- Participate in the preparation, review, updating and training of SOPs
- Review, assess, and interpret data from ongoing and completed studies, and prepare reports as required
- Write and/or review clinical sections of regulatory submissions and product labeling and ensures compliance with applicable regulations
- Review all unanticipated adverse device effects (UADEs), ensure medical review and reporting requirements are met
- Under the direction of manager, responsible for supporting departmental and corporate initiatives to drive process improvements
2
Responsibilities For Behavioral Clinical Program Manager Resume
- If applicable, functions as an development alliance liaison helping to support development alliance management activities based on program requirements
- Leads planning and communication with cross-functional teams to ensure proper execution and conduct of the clinical trial; generates quality clinical data
- Serves as primary contact and resource for CRO and vendor personnel in overarching functions as well as team members in parent company
- Monitors progress of clinical activity and reports on the progress of assigned clinical trials including budget and timelines
- 1Identifies personal goals and seeks opportunities to pursue professional growth
- Represent Clinical Operations clinical research teams
- Develop program timelines and budgets and manage variance
3
Responsibilities For Clinical Program Manager, Senior Resume
- Provide strategic, operational input to clinical development plan, and project plans
- Lead direct reports or project team members to ensure effective development, implementation and execution of all clinical trials within agreed timelines, resources and budget
- Define the resourcing and outsourcing strategy for clinical trials
- Develop operational plan for assigned studies
- Identify program risks and develop and implement mitigation strategies for assigned programs
- Experience of clinical and drug development, including 5+ years of clinical trial management experience 2+ years of clinical program management experience
- Refer consumer to appropriate social services provider based on intake information, consumer socioeconomic status, and consumer’s schedule
- Under the direction of the Health Services Director, acts as a contact to the State Program Managers, attend state meetings when needed, work with the State on policy decisions if needed, support implementation of the new policies at the health plan, create policies , SOP’s and JA’s, auditing of clinical programs
- Collaborates with assigned Medical Director to develop strategic initiatives for the delegate, presents findings at JOC meetings and in Medical Management meetings to the Group’s Medical Director, completes analysis of information focused on assigned region and is always current on regional market
4
Responsibilities For Transplant Clinical Program Manager Resume
- Participate on product development core teams as the clinical representative
- Lead clinical sub-teams and report sub-team activities to core team
- Work with business development to contract external sites, consultants, vendors, contract research organizations (CROs), etc
- Manage activities performed by consultants, CROs and vendors including initial identification of a suitable partner, definition of responsibilities, preparation of communication plan, defining division of responsibility, monitoring of milestones and budget, review of monthly status reports, and interactive management to ensure project success
- Ensure adequate monitoring of study is conducted by clinical sub-team
- Write and/or review trial related documentation (protocols, case report forms, consent documents, letters of agreement, confidentiality agreements)
- Participate in the conduct of internal and external audits and inspections of clinical studies
- Compile, review and conclude device complaints. Ensures corrective action is taken, as needed
- Manage multiple clinical studies in parallel, through direct reports and/or other support staff, as appropriate
5
Responsibilities For Clinical Program Manager Ob Resume
- Create and implement departmental procedures (including project management processes and SOPs) in compliance with industry standards and regulatory requirements
- Excellent verbal and written communication skills. Excellent organizational, record retention, time management, decision making, customer service, and interpersonal skills. Good command of written and spoken English language
- Deals with broad, new issues with limited guidance or direction. Develops solutions based on limited information and oversight
- Improve convenient access to care for the practices’ Health Plan population
- Reduce inappropriate ER use for the practices’ Plan population
6
Responsibilities For Clinical Program Manager Senior Resume
- Develop overall feasibility concept and enrollment plan with input from Clinical Oversight Managers (COMs)
- Facilitates the review of development projects with Senior Management, makes recommendations for action and ensures appropriate follow-up by management to achieve approved program/project objectives
- Responsible for ensuring smooth transitions between action points from initiating IND through product launch and full life cycle management, from early to late stage development
- Understanding of key drivers impacting budgets
- Supports quarterly forecasts, manages scope, timeline and financial changes through tracking variances at the program level
- Responsible for maintenance of the project actions, decisions and issues (ADI) log for project team interactions
- Supports the project teams toward implementation of the strategic and operational plans and tracks progress to goals
7
Responsibilities For Associate Director, Clinical Program Manager Resume
- Works with the Product Development Committee (PDC) and relevant functional areas to lead the development of quality GDCPs which integrate the development strategy and project plan (inclusive of timelines, milestones, interdependencies, issues, risks and actions)
- Accountable for building, forecasting and managing the Clinical Trial Budget
- Responsible for ensuring timely, accurate and comprehensive project and program information is available to senior management and the wider global organization
- Master’s in Nursing or health related field is required
- RN with preferably a Masters in either public health or nursing
- Accountable for managing overall study timelines, budgets and quality targets
- Manages study team communications to ensure cross-functional connectivity among study team members and supporting functional lines
- Leads and oversees the study risk planning process (e.g. IQMP) if applicable
- Acts as a single, authoritative source of the study information and leads study level status reporting per organizational norms and expectations
8
Responsibilities For Senior Clinical Program Manager Telecommute Resume
- Ensures maintenance and accuracy of Standard Operating Procedures (SOP) log
- This CPM is the primary person managing CRO
- Notifies and escalates issues, risks and outcomes to senior management and governance bodies
- New York State License with current registration as a registered professional nurse
- Direct responsibility for all ACE facilities’ interventions that identify plans and strategies to improve performance across effectiveness and efficiency measures
- Liaison with existing regional network teams and RVP’s as needed to gather pertinent information, share information and communicate all pertinent information related to development of the ACE program
9
Responsibilities For Disease Management Clinical Program Manager Resume
- Development and oversight of the ‘concierge approach’ with facilities. Links facilities with appropriate staff to resolve issues (i.e. claims, contracting, etc.)
- Experience in the field doing clinical assessments and engagements in disease management conversations along clinical care pathways
- Experience working across business units and products clinical teams, regulatory and quality
- Accountable for CRO management
- Leads the core study team; manages, facilitates and documents core study team meetings (e.g. meeting agendas & minutes, action logs and decision logs) and facilitates effective decision making
- Oversees operational metrics across study and manages trends and escalations
- Leads awareness and resolution of Significant Quality Events (SQEs) and escalations
- Leads the study work order and change order processes
10
Responsibilities For Regional Clinical Program Manager Resume
- Ensures comprehensive operational input to protocol design
- Monitors and remediates quality metrics and completes remediation tracker
- Responsible for obtaining requisite operational governance approvals per organizational norms and expectations. Leads preparations and presents the study to operational governance
- Supports MA research programs as assigned
- Lead cross-functional teams, identify, resolve & escalate issues
- Represent & communicate clearly at Governances
- Understand and assimilate high-level data from all functions
- Extensive clinical trial conduct, global clinical trial operations, and a thorough understanding of the processes associated with project and study management, knowledge of Good Clinical Practices (GCPs), monitoring, clinical and regulatory operations
- Evaluate processes and outcomes against benchmarks and metrics and identify potential business impacts of current state
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