Cloud First Resume Sample
Gideon Klein
208 Wisoky Fords,
Detroit,
MI
+1 (555) 832 1208
Work Experience
Cloud First Application Technology Delivery Lead Specialist
12/2017
-
PRESENT
San Francisco, CA
- Conduct Solution Architecture reviews with project teams prior to design and development activities and ensure solution is scalable, is aligned with vendor roadmaps and meets customers’ business requirements
- Proactively learns and quickly demonstrates proficiency and understanding of the client’s business domain (Marketing, Risk and others) to create conceptual customer strategies and specifications using expertise in decisioning best practices
- Develops interface requirements for interaction of Pega DSM to the client’s receiving enterprise applications
- Manage program/project’s financial, resource strategy and contingency
- Understand Workday’s Implementation Methodology and use it on all engagements
- Participate in update training and other events that help share one’s product skills with other consultants
- Lead requirements gathering workshops and working sessions with clients
- Conduct solution architecture reviews with project and vendor teams and ensure solution is scalable, is aligned with vendor roadmaps and meets customers’ business requirements
- Design and develop advanced customizations utilizing Salesforce.com and Force.com
Cloud First
04/2014
-
09/2017
Detroit, MI
- Develop a detailed release plan and provide management oversight of the entire release process
- Responsible for driving multiple releases of Gainsight across Cisco while helping to drive Portfolio Governance for the program
- Tenacious and efficient, drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
- Proactively support sales through innovative solutions, leading the execution of the solution plan and delivery excellence programs to achieve the delivery and commercial expectations of Accenture offerings
- Define and manage project scope and resource requirements
- Control project work/time tracking and reporting and deliverables milestones
- Assess business process needs and identify functional capabilities needed
Cloud First Salesforce Field Service Business Analyst
08/2009
-
02/2014
Houston, TX
- Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CPQ / CLM implementations
- Designs, develops, and configures software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the lifecycle
- Applies knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity
- Map functional requirements to Salesforce.com feature and functionality
- Pega products, framework and development
- Agile or iterative approach
- Knowledgeable on reporting and integrations
- Hands on knowledge in using tools like tracer, PAL, DB trace
Education
North American University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Strong business acumen and client engagement skills
- Demonstrated client facing experience
- Prior experience in working closely with technical and business teams to deliver quality implementations
- Identifying dependencies between work streams and prioritizing work based on the available capacity
- Consulting or client service delivery experience
- Experience integrating Sales and Marketing, HR and Incentive Compensation applications and resolving the issues arising from their integration
- Experience analyzing current sales organizations and developing and rolling-out organizational changes
How to write Cloud First Resume
Cloud First role is responsible for training, events, modeling, basic, integration, database, refining, compensation, java, architecture.
To write great resume for cloud first job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cloud First Resume
The section contact information is important in your cloud first resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cloud First Resume
The section work experience is an essential part of your cloud first resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud first responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud first position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cloud First resume experience can include:
- Prepare and effectively communicate product and experience visions, both verbally and visually to clients and internal team
- Collaborate effectively with a diverse, remote team to ensure that designs are implemented according to the standards set
- Validating development work and test scenarios
- Ensuring effective communication to customer stakeholders in the event of a SLA disruption, and owning escalations as it relates to service delivery
- Work with the project team to gather the business and functional requirements, by scoping defining, and prioritizing requirements
- Maintain backlog prioritization, running auto code review and performing manual code reviews
Education on a Cloud First Resume
Make sure to make education a priority on your cloud first resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud first experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cloud First Resume
When listing skills on your cloud first resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cloud first skills:
- Coaching teammates to progress the BA skills of others
- Demonstrated experience managing technical ERP projects in the manufacturing/distribution vertical
- Prior technology training experience
- Visual modeling skills
- Exceptional communication (written and oral) and presentation skills
- Defining, prioritizing, and managing project scope
List of Typical Experience For a Cloud First Resume
1
Experience For Cloud First Application Technology Delivery Lead Specialist Resume
- Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements
- Updates and validates the functional backlog, ensuring requirements are captured in use cases, requirements and design templates as part of DCO
- Hands-on requirement analysis, design, development and code migration experience in Pega Robotics
- Experience on Pega Robotics Management Console (OMC) for solution deployment and user group management
- Work with the project team to gather the business and functional requirement, by scoping, defining, and prioritizing requirements
- Validates requirements for delivery
- Oversees final requirement validations
- Previous Cloud solution implementation experience
- Analyzing, designing, developing and coding Pega Robotics
2
Experience For Cloud First Salesforce Change Management Manager Resume
- Supporting and fostering an environment that helps evolve our own high-performing DNA- by helping our people succeed both professionally and personally
- Leading the solution envisioning, design and estimating for Service Cloud engagements for clients across multiple industries
- Developing test strategies for Decisioning components
- Evaluating impact of change requests to existing logic and display and updates the design document as necessary
- Updating Decisioning strategies and design
- Optimizing solutions by performing detailed code and design reviews
- Grooming and enabling talent
3
Experience For Cloud First Salesforce Field Service Business Analyst Resume
- Leading teams that are delivering enterprise-wide ERP and Supply Chain transformation programs
- Understanding of Windows/Web/Java app integration with Pega Robotics
- Fostering relationships with both the client and your project team
- Having a keen eye for detail
- Collaborating with business and technology teams
- Developing conceptual and physical design, architecture and guidance to team members
4
Experience For Cloud First Salesforce CPQ Solutions Architect Resume
- Working with the LSA to perform deployment and code-merge activities
- Creating new treatment groups, classes, properties, data elements within Pega
- Managing scope with the help of a functional backlog
- Mapping out business processes
- Engineering solutions that optimize business processes and utilize design best practices
5
Experience For Cloud First Platform Resume
- Directing the development and execution of plans to grow Accenture’s set of assets and capabilities in Service Cloud
- Collaborating with Salesforce.com executives to further develop the Accenture/Salesforce partnership around Service Cloud
- Leading a team of Test Developers in strategic initiates
- Working to create technical designs from functional
- Disseminating leading practices on customer service processes and solutions
- Mapping functional requirements to Salesforce Service Cloud features and functionality
- Mentoring more junior team members in business analysis, project management, and Salesforce best practices
6
Experience For Cloud First Cloud Apps Anaplan SA Resume
- Working knowledge of enterprise systems integrations
- Understanding of Contact Center, Customer Service and/or Field Service processes
- Supporting proposal development
- Mapping functional requirements to Anaplan features and functionality
- Developing Veeva CRM functional use case strategy for clients
- Mapping functional requirements to Salesforce.com/Veeva CRM features and functionality
- Mentoring more junior team members in business analysis, project management, and Salesforce.com/ Veeva best practices
- DCO facilitation - planning, leading, managing all of the moving parts
- Communicate with Salesforce objects to gather data using Visualforce remoting and display using Javascript frameworks
7
Experience For Cloud First ICM Anaplan BA Resume
- Understand and document requirements for configuring, testing and launching our CRM solution
- Understand and document requirements for configuring, testing, and launching the CRM solutions
- Prepare and present management analysis using key metrics, articulating the underlying story behind the results
- Identify detailed learning objectives for each course based on business drivers and performance goals; map content to appropriate learning objectives
- Supports PM with projects updates, scheduling, invoicing, etc
- Establish governance for the engagement but setting up and leading periodic status meetings
- Lead training content creation and facilitate training execution
8
Experience For Cloud First Salesforce Field Service Solutions Architect Resume
- Unit testing/ supporting for system test UAT
- Versioning and managing deployment groups in Informatica environment
- Developing ETL mapping
- Knowledge of Cloud Computing (SaaS, PaaS) and Salesforce, either through work at industry participants or consulting to the industry
- Delivering training in the Salesforce platform
- Develop responsive applications using UI frameworks like JQuery, AngularJS
9
Experience For Cloud First Salesforce Customer Success Manager Resume
- HaSystems integration and data architecture/modeling
- Leads technical teams and managing development work
- Conduct audience and needs analysis to confirm appropriateness of learning objectives
- Evaluate materials to ensure that learning objectives have been met and appropriately satisfy performance gaps
- Evaluate the technical feasibility of alternate design approaches, considering the cost of implementation and the anticipated value to clients
- Architect, design, and develop advanced customizations utilizing Salesforce.com and Force.com
10
Experience For Cloud First Salesforce Customer Success Senior Manager Resume
- Troubleshoot and debug Pega Robotics automations for bug fixes
- Architect, Design and develop code and automation in Pega Robotics
- Travel commitment (Mon - Thurs)
- Travel commitment (Mon-Thurs)
- Manages teams and/or work efforts at a client or within Accenture
- Design and Develop UI mockups and prototypes that meet customer requirements
- Prepare and present rough drafts to internal teams and key stakeholders
List of Typical Skills For a Cloud First Resume
1
Skills For Cloud First Application Technology Delivery Lead Specialist Resume
- Prior consulting experience implementing Workday with a certified Workday implementer
- Communicate effectively with senior level client resources across product management, sales operations, pricing operations, legal, and order management
- Experience developing and managing reusable methodologies, solution components and thought leadership
- Executive with experience delivering and architecting large, complex Salesforce Sales, Service, and Health Cloud solutions for the healthcare industry
- Previous experience of deploying or working with Google Apps in medium to large scale enterprises
- Experienced with wireframing/prototyping tools like InVision
- Experience selling and/ or delivering technology services
2
Skills For Cloud First Salesforce Change Management Manager Resume
- Experience selling and/ or delivering technology services
- Experience developing for Salesforce Communities and Lightning App Builder
- Experience designing and developing process based solution
- 6 months’ experience using Excel and creating pivot tables
- Previous testing or client facing experience
3
Skills For Cloud First Salesforce Field Service Business Analyst Resume
- Experience delivering Salesforce application using SKUID
- Salesforce Lightning Experience Specialist (Trailhead Super Badge)
- Experience implementing Service Cloud enterprise integration architectures
- Experience designing Service Cloud integration solutions
- Strong knowledge of Salesforce.com architecture components - sales, service and marketing clouds
- Experience working with customer service organizations
4
Skills For Cloud First Salesforce CPQ Solutions Architect Resume
- Experience designing for iOS/Android specifications for mobile and tablet
- Experience utilizing Powercenter 9.x, ICS, Apex Data Loader, or Informatica Cloud MDM
- Experience in one or more of these workstreams: Billing systems, MDM/Master Data Management, enterprise data warehouses
- Experience working with sandbox and production environments to manager the distribution of system functional or process changes
- Experience mentoring team members
- Experience working with sandbox and production environments to manage the distribution of system functional or process changes
- Experience supporting global projects
- Experience with a large consulting firm
- Experience supporting Fortune 500 clients
5
Skills For Cloud First Platform Resume
- Experience with qualitative or quantitative statistical modeling practices
- Good understanding of SFDC functionality with an emphasis on CPQ related objects in the Sales Cloud
- Experience with integration APIs, WS- standards, SOAP and REST web services
- Proven ability to build, manage and foster a team-oriented environment.
- Identify and act quickly on opportunities to enhance customer experience
- Combination of business analysis and technology implementation experience
- Experience in the life science domain
- Strong technical concept communication
- Experience driving Customer Service/Contact Center business process transformation
6
Skills For Cloud First Cloud Apps Anaplan SA Resume
- Experience designing and implementation Service Cloud functional solutions on large programs to drive business transformation
- Proven ability to work creatively and analytically in a fast-paced problem-solving environment
- Proven ability to build, manager and foster a team-oriented environment
- Proven ability to build, work in and foster a team-oriented environment
- Demonstrated knowledge of Telephony, Chat, Mobile, Web, Social as customer service channels
- At least two (2) years of experience working for a consulting firm
- At least two (2) years of experience with NetSuite (functional)
7
Skills For Cloud First ICM Anaplan BA Resume
- Experience with Pega software, frameworks, and/or functional design
- Experience with Salesforce.com development (Apex and VisualForce)
- Experience with the Salesforce.com APEX data loader
- Experience with Salesforce administration, development, or configuration
- Strong knowledge of enterprise architecture and SOA services
8
Skills For Cloud First Salesforce Field Service Solutions Architect Resume
- Specialization in functional area (CRM, deployment, etc.) or industry domain experience
- Experience with Callidus development or architecture
- Experience with Pega Business Architecture
- Experience in the areas of business development or ERP implementations
- Experience with Infor ERP application software
9
Skills For Cloud First Salesforce Customer Success Manager Resume
- Provide nCino development expertise and mentoring to nCino inexperienced developers on project application teams
- Driving business development including: supporting pre-sales activities, participating in sales calls and developing proposals
- Leading and ensuring the successful delivery of Salesforce.com Marketing Cloud and other marketing related implementation engagements
- Building/updating Decisioning components (decision table, scorecard, filter, strategy set, switch, and ranking)
- Coding and unit testing using Pega OOTB features based on the design provided by LSA
- Designing Decisioning components (decision table, scorecard, filter, strategy set, switch, and ranking)
- Supporting setup of operations (processes and workflows, training/customer education, support portal, project, etc.)
- Mapping functional requirements to Marketing Cloud features and functionality
10
Skills For Cloud First Salesforce Customer Success Senior Manager Resume
- Leading and ensuring the successful delivery of Salesforce.com/Veeva CRM and other Veeva implementation engagements
- Helping clients define their journey to cloud by defining ERP and Supply Chain road maps and solutions
- Applying leading practices around process, organization and technology design across core ERP and supply chain areas
- Mentoring practice team members and leading practice growth initiatives
- Developing and managing detailed work plan
List of Typical Responsibilities For a Cloud First Resume
1
Responsibilities For Cloud First Application Technology Delivery Lead Specialist Resume
- Prior experience with Salesforce CPQ
- Experience with Accenture Systems including MyScheduling
- Consulting experience for a global firm
- Experience with Pega software, frameworks, and/or functional design
- Experience in a Talent Supply Chain Role
- Experience in a managerial role
- Experience with Callidus Workflow/CallidusCloud Workflow
- Delivery and configuration experience with Callidus/Actek Insurance
2
Responsibilities For Cloud First Salesforce Change Management Manager Resume
- Work experience as UX Designer
- Work experience on Javascript frameworks like JQuery
- Salesforce.com integration experience
- Experience with common JavaScript frameworks such as Angular JS, React, etc
- Delivery and configuration experience with Callidus (or legacy Actek) Insurance Incentive Compensation
- Experience with Salesforce either as a trainer or admin
- Multiple software development life cycle (SDLC) experience
- Leading business-focused solution envisioning, design and estimating for Service Cloud engagements for clients across multiple industries
- Developing and growing Apigee API capabilities
3
Responsibilities For Cloud First Salesforce Field Service Business Analyst Resume
- Articulating and relating the metrics to the health of the program/project
- Working with Accenture leadership towards positively steering the client’s organization towards better growth
- Supporting proposal development for clients across multiple industries
- Managing the work Streams of junior Developers
- Managing scope with help of a functional backlog
- Fostering relations with client and project team
- Understanding the nuances and identify, mitigate risks and issues that are typically associated with Pega Delivery
4
Responsibilities For Cloud First Salesforce CPQ Solutions Architect Resume
- Ensuring adherence to the scope, and to client contract/statement of work
- Ensuring that the program/project is equipped with relevant people, processes and delivery methodologies
- Supports testing cycles (UAT, regression, system) and/or Training/Training Materials
- Lead review sessions with the Client demonstrating dashboard features, soliciting feedback and checking data quality
- Provide guidance and support to customers and/or internal team on appropriate training content and duration for training audiences
- Mentor and coach training or SMEs on how to deliver the curriculum and the training
- Responsible for test estimates including the overall level of testing effort
- Work with senior members of the team to analyze business requirements, translating those requirements in to customized solutions using the Pega 7 platform
5
Responsibilities For Cloud First Platform Resume
- Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc
- Design and develop advanced customizations utilizing Salesforce.com (Service Cloud) and Force.com
- Has up to 10 people directly reporting to them
- Responsible for periodic reviews with key business/IT leaders and status reporting
- Oversees overall test execution. Works with business and IT leaders to address key issues impacting schedule and test completion
6
Responsibilities For Cloud First Cloud Apps Anaplan SA Resume
- Lead team of Decisioning Architects
- Manage program/project’s financial, resource strategy and contingency Disseminate best practices on solution positioning and delivery
- Participate in an instructor community to gather and provide feedback on Salesforce-created training materials
- Exposure to programming Languages – APEX, VisualForce
- Absence and Time Tracking
- Background in ETL tuning processes and optimization SQL queries
- Possess one of the following certifications: Pega robotics automation (OpenSpan) certification
- Possess one of the following certifications: CSA (Certified System Architect), CSSA (Certified Senior System Architect)
- Integrations with back office systems (such as billing systems, MDM, and enterprise data warehouses) and manage cutover and deployment plans
7
Responsibilities For Cloud First ICM Anaplan BA Resume
- Integrate Callidus with back office systems (such as billing systems, MDM, and enterprise data warehouses) and manage cutover and deployment plans
- Own delivery of the programs/projects by collaborating with all the stakeholders involved
- Deliver the work within the deadline with acceptable quality and costs using appropriate and relevant project management methodologies
- Work with Accenture leadership towards positively steering the client’s organization towards better growth
- Be a Thought Leader and connect with your clients to bring in Innovation
8
Responsibilities For Cloud First Salesforce Field Service Solutions Architect Resume
- Define the Pega technical architecture for a complex enterprise BPM/Case Management/ CRM/Decisioning solution
- Prepare resource plan for delivering the Pega solution on time and within budget
- Develop effort and timeline estimates for inputs to the deal pricing model
- Lead review sessions with offshore consultants driving development. Provide feedback and QA their code and architecture
- Perform and drive testing cycles to ensure data accuracy
9
Responsibilities For Cloud First Salesforce Customer Success Manager Resume
- Iterate over the design based on Customer feedback in agile environment
- Create original graphic design elements (e.g. images, buttons, widgets, etc)
- Adhere to client style standards on fonts, colors, images and accessibility requirements
- Manages iterative requirements or Agile methodology
- Has knowledge of Pegasystems software, frameworks, and functional design
- Manages the DCO sessions, maintains the functional backlog and supports the functional design, ensuring optimal use of Pegasystem functionality and adherence to guardrails
- Pegasytems products, framework and functional design
10
Responsibilities For Cloud First Salesforce Customer Success Senior Manager Resume
- Pega requirement capture, elaboration and confirmation
- Managing a multi-million dollar sales and revenue target for Apigee sales across all industries, working closely with account teams and business services teams to drive origination, build pipeline and achieve sales targets
- Develop industry focused sales campaigns aligned to the needs of clients across Apigee related API strategy, development, best practices, and architecture
- Work closely with our product development and offering teams to define our solutions so that they can be incorporated into our vertical offerings and support our product/roadmap enhancements, continuous feedback and improvements
- Actively engage in the marketplace to drive awareness of our Apigee capabilities and solutions with targeted clients (i.e. tradeshows, research-led thought leadership, client roadshows, hackathons, high-profile press publications)
- Orchestrate Apigee demand generation activities through leading client workshops, developing sales materials (e.g., stage 0 sales deck, POCs, videos, customer-ready credentials, etc.)
- Provide Apigee offering sales support including working with client account teams to define pursuits, supporting sales RFPs, developing differentiated value propositions, solution shaping, commercial/pricing and functional requirements, engage offering deep SME or Product & Offer Development as necessary
- Validates development work and test scenarios
- Work with senior members of the team to analyze business requirements, translating those requirements in to customized solutions using the Salesforce platform
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