Cloud Operations Resume Sample
Rodolfo Jacobs
690 Smith Summit,
Phoenix,
AZ
+1 (555) 940 0355
Work Experience
Cloud Operations Manager
01/2018
-
PRESENT
Chicago, IL
- Understand the dimensions of the business: Analyze business requirements and help define the practices and key deliverables for core processes including required handshakes, touch points to other processes (CoEs) and measures of success
- Become the expert: Aim to develop your skills in order to help design best-in-class global process standards based on feedback, best practice, and relevance. Define related practices and tools. Create supporting assets and training materials
- Scale Deployment: Collaborate closely with the Global Process Executives to create the appropriate milestones for deployment, adoption, and enablement. Enable scale by leveraging the appropriate deployment and enablement channels. Maintain clear insights on how process adoption is progressing. Support hands-on through train-the-trainer or virtual enablement
- Incubate Practices: Closely align with Business Partners to define the right timing and practice for incubation. Roll-in feedback and turn it into respective enhancement, simplification, and next steps
- Measure success: Measure relevant KPIs to evaluate process, practice, and tool adoption and impact. Raise gaps and identify risks to execution to senior leaders
- Become a thought leader: Build personal credibility and influence change to enable smooth process adoption and success. Enable the right behaviors and present the right messages to represent your practices in light of the overall process vision
- Manage automation of environment builds, releases, and deployments
Cloud Operations Platform Engineer
01/2013
-
08/2017
Chicago, IL
- Process ownership of operational effectiveness testing
- Own, manage and document any risks including but not limited to audit and security
- Day to day operational supplier management
- Ensure that all change is managed to avoid un-planned service outage, this change could be internal or external driven. This needs to align with Aviva’s IT Change Control framework. To work with suppliers on investigation, communicate and the remediation activities from failed change activity
- To manage demand into the team and represent the team to our consumers/stakeholders
- To support consumers in incident resolution and co-ordination with external suppliers
- To work with suppliers on investigation, communicate and the remediation activities from failed change activity
- Manage the Cloud Platform maintenance to ensure that it remains fit for purpose
- Communicate regularly with senior management on team’s activity, attitude and performance. Convey a positive and professional demeanour. Execute on disciplinary actions, as needed
Cloud Operations Intern
10/2006
-
07/2012
Philadelphia, PA
- Oversee and manage the design, provisioning, implementation and maintenance of applications and the cloud Platform
- Provide direction, encourage professional development, and motivate the team to achieve success
- Recruit, coach and mentor onsite and remote employees in cloud engineering and DevOps teams
- Identify and execute opportunities for automation, scale, and business self-service Participate in Platform maintenance and releases for production and pre-production environment
- Participate and oversee in disaster recovery and business continuity exercises for recovery procedures of the platform
- Travel (20%) to other corporate office locations for coordination with product development and other teams to build strong relationships
- Complete Cloud Platform Operational reviews to ensure that it remains fit for purpose; monitored, resilient, recoverable, maintainable, operated, secure etc
- Manage change ensuring communications to affected parties and the relevant documentation/process changes are in place and maintained
Education
University of North Carolina at Asheville
2002 - 2006
Engineer's Degree in Computer Science
Professional Skills
- Strong relationship building skills, proven strong oral and written communication skills
- Strong prioritization, problem solving, leadership, teambuilding skills
- Demonstrated leadership, coaching and mentoring skills combined with flexibility working in a dynamic, fast moving and fast growing technology environment
- Strong problem-solving skills, business decision quality, and comfort with making rapid decisions
- Proven track record of learning and adopting new skills, technologies and competencies
- Strong problem-solving skills, decision making ability and be able to display the sense of urgency and complete ownership
- Languages: Scripting and automation skills. Python, Powershell, Bash experience
How to write Cloud Operations Resume
Cloud Operations role is responsible for interpersonal, software, automation, scripting, technologies, administration, integration, leadership, mentoring, communications.
To write great resume for cloud operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cloud Operations Resume
The section contact information is important in your cloud operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cloud Operations Resume
The section work experience is an essential part of your cloud operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cloud Operations resume experience can include:
- Opportunity to be part of the top management and decision making team of the subsidiary and improve skills and knowledge by working in an enterprise multinational, multicultural environment of overseas and distributed teams
- Demonstrate thought leadership by excellent presentation and negotiation skills
- Strong organization/project planning, time management, and change management skills across multiple functional groups and departments
- Excellent troubleshooting and performance evaluation skills,
- Possess strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution
- Strong communication and interpersonal skills, including the ability to interface with customers from time to time in partnership with customer support teams
Education on a Cloud Operations Resume
Make sure to make education a priority on your cloud operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cloud Operations Resume
When listing skills on your cloud operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cloud operations skills:
- Strong critical thinking skills and ability to effectively partner and communicate with operational and development teams
- Strong leadership skills, team oriented and ability to lead highly skilled cloud ops engineers
- Strong prior experience managing projects, activities, vendors and infrastructure activities in a virtual SaaS environment
- Good analytical skills for troubleshooting problems, especially from remote locations
- Strong problem-solving skills and the ability to produce high quality work independently
- Strong prior experience managing projects, activities, vendors and infrastructure activities in a virtual environment
List of Typical Experience For a Cloud Operations Resume
1
Experience For Cloud Operations Manager Resume
- Experience handling contractors for systems monitoring, and maintenance. Experience establishing metrics to determine the success of the contractor
- Invest time in identifying the talents, skills and knowledge of direct reports as well as create development plans that help them grow in each area
- In scripting skills – working with operational and services level controls such as system.d
- Managing a highly skilled team of Cloud Operations Engineers
- Experience designing, developing, deploying, and testing public cloud architecture
- Experience developing and managing a budget, managing assets, and negotiating with vendors
- Experience establishing and improving procedures within a mission critical environment
2
Experience For IT Principal Consultant, Cloud Operations Resume
- Build, lead and coach a high-performing Cloud Operations Team - act as an effective people manger, supporting morale, engagement and career development
- Experience implementing and maintaining configuration management tools (Chef, Salt Stack, etc.)
- Experience managing and implementing Cloud architectures in a DevOps/Agile methodology
- Experience utilizing Linux and Window systems
- Experience managing architecture, security, operations and governance on cloud technologies
- Experience in an IT support organization providing 24/7 coverage
- Tware engineering experience in a team based environment
- Experience with developing DevOps pipeline
- IT experience; 5+ years in leadership role with increasing responsibilities in IT infrastructure as an individual contributor
3
Experience For Cloud Operations Specialist Resume
- Experience managing a team of support or operations engineers
- SaaS cloud delivery unit’s key responsibility is to manage and operate various cloud products running on HANA Database for our global customers
- Experience in a software support organization supporting enterprise level deployments
- Experience training lower level support staff
- Drive a best-in-class Cloud service and customer experience
4
Experience For Director of Cloud Operations Resume
- Experience with native cloud technologies such as Auto-Scaling, healing, CloudWatch, Lambda
- Technical writing, experience in presenting technical material to a variety of audiences
- +5 years of experience with: Oracle DBA OR Scripting (Perl/Shell/Python/Bash) OR WebLogic
- Experience supporting production environments on Unix/Linux platforms
- Experience supporting production environments on Unix platforms
- Experience working on Java-based applications and Knowledge of Docker and Kubernetes (Openshift), Chef and Ansible
- Hands-on experience in IT Infrastructure
5
Experience For Director, Cloud Operations Resume
- Experience with the AWS cloud technologies
- Direct leadership experience
- Solid background and understanding of SQL and NoSql data stores
- Experience performing IT related roles
- Strong background in Information Security and compliance controls
6
Experience For Oracle Database Administrator Cloud Operations Resume
- Hands-on experience with application deployment, setup and configuration on public cloud services
- Provision, Operate and Migrate workloads to and in the cloud
- Managing this support per the contract, including Oversee and direct the operations of infrastructure services for the client
- Managing the strategic working relationships with client and internal IT professionals and other IT vendors partners
- Directing and leading awareness for operational improvements innovations in IT infrastructure
7
Experience For Manager Cloud Operations Resume
- Leading and facilitating technical implementations
- Providing weekly quality reviews for team and weekly status report showing metrics
- Ensuring application availability and proper operation within the existing deployment processes and infrastructure
- Building and running the technology implementation of the go-forward Worldpay API
- Building and running the new elastically scalable and fault tolerant Gateway
- Managing all financial aspects of the contract
- Providing people management oversight
- Supporting staff career development
- Communicating through regular presentations and meetings
8
Experience For Cloud Operations Platform Engineer Resume
- Managing a group of Site Reliability Engineers and the team's day to day operations, all quarterly reviews and evaluations
- Managing inter-dependencies across work streams to identify and resolve conflicts before they impact delivery of milestones
- Understanding local requirements related to law, tax and finance, and the competitive environment
- Delivering verbal and written progress reports to direct management and executives
- Meeting conditions of success/KPIs for National Cloud Operations
- Identifying ways to improve processes and methods
- Working with the cloud operations team to deliver operational capability of the Cloud environment
- Scripting languages, such as Python, Ruby, Bash, etc
9
Experience For Cloud Operations Technical Manager Resume
- Delivering the Service oriented Platform
- Programming language proficiencies include NodeJS, Python, Java and C#
- Maintain results by coaching and counselling employees; planning, monitoring, and appraising results
- Operating or managing an OS and platform engineering and/or administration environment
- Assist internal users of Chef in designing and maintaining production quality package deployments
- Assist in operationalizing the launch of Teradata Cloud Services in multiple regions, including international
- Knowledge of Data Center networks, routing, switching, firewalls and site-to-site connectivity
10
Experience For Operations Engineer for Cloud Operations Resume
- Operational ownership in the support of escalated issues from Oracle Customer Support working to resolve customer issues using Oracle PaaS services
- Manage and Mentor new and existing staff on cloud computing best practices and technology to drive cloud adoption
- Proficiency in any of the scripting language ( e.g. Python /PHP/Perl/ Ruby .. and SQL)
- Respond to on-call (24/7 rotating shifts) incidents and be available for inquiries from staff, management and vendors. Provide technical assistance and support
- Part of the job is to make decisions regarding guidewire’s use of new technologies and evaluate its maturity, applicability, and risk levels
- Maintain performance and capacity at target operating thresholds aligned to best practices
- Coordinate and implement, with the Engineering & Development groups, all upgrades / patches to customer systems
- Drive improvement through measurement and reporting of operational metrics
List of Typical Skills For a Cloud Operations Resume
1
Skills For Cloud Operations Manager Resume
- Strong Linux administration skills and conceptual knowledge,
- Self-motivated with good organizational and time management skills
- Outstanding customer-facing skills, including critical issue escalation & resolution, root cause analysis / corrective actions, and leading with accountability
- Develop high performing teams by effectively managing team dynamics, setting clear goals, and challenging staff to strive for excellence
- Demonstrated success in maintaining perspective and focusing on the key priorities for the entire business unit
- Strong background in bash scripting in addition to one year of experience in either Python or Ruby
- Work with peers across the Customer Success organization to develop trusted relationships that deliver strong interlocks and seamless operational experiences
- Technical leadership experience (including project management experience)
- Own and drive meetings with multiple stakeholders and effectively attain the meeting’s purpose
2
Skills For IT Principal Consultant, Cloud Operations Resume
- Prior Management experience leading large-scale initiatives
- Prior experience providing operational management and support across wide geographical area(s)
- Prior Customer Success, Sales or related work experience
- Prior Sales Operations, Program Management, or related work experience
- Excellent technical knowledge and long term practical experience in the design, implementation, management, and maintenance of virtual SaaS systems
- Technical experience in addition to 2-3 years experience as a technical manager
- Interpersonal skills and team player to maintain collaborative relationships throughout the company
- VMware/ESXi administration skills and conceptual knowledge,
- Demonstrated technical and operational experience with SaaS Operations
3
Skills For Cloud Operations Specialist Resume
- Automation experience in Shell , perl and weblogic required. Customization experience in Oracle Public Cloud Infrastructure components optional
- Joining Experience running large Java/python/ruby applications
- Working with engineering teams to ensure high availability and cost effective solutions
- Working experience on Amazon Web Services or Azure
- Working experience on Amazon Web Services
- Driving effective governance to ensure the right decisions are made at the right time to drive success
- Experience in developing monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts
4
Skills For Director of Cloud Operations Resume
- Experience managing 24X7 ITIL based operations, and ensuring hyper-vigilant support is provided during non-business hours
- Experience in using monitoring tools (in best case check_mk)
- Experience with AWS or equivalent cost management “best practices”, monitoring, and auto-scaling services
- Experience with AWS or equivalent configuration management and monitoring, application deployment, and performance testing services
- Strong knowledge of WINTEL server admin including Poweshell scripting
- Experience of running large scale customer facing web services
- Advanced experience with integrating SaaS providers and working in a multivendor integrated environment
5
Skills For Director, Cloud Operations Resume
- Strong Understanding of advanced networking concepts
- Experience managing agile teams, using Scrum or Kanban
- Experience establishing and improving procedures within a mission critical environment
- Good grounding in Linux and Bash scripting
- Experience working in a SaaS, Software Application management, Managed Services, or Hosting organization highly desired
- Experience in networking and infrastructure administration
6
Skills For Oracle Database Administrator Cloud Operations Resume
- Experience in database storage management, database scripting, database administration
- Experience in automation/scripting
- Experience in a customer facing technical support role
- BS/MS or equivalent in computer science or electrical engineering or equivalent experience
- Experience with Tomcat and Java-applications, version control (e.g. GIT) and ticketing tools (e.g. Jira)
7
Skills For Manager Cloud Operations Resume
- Strong knowledge of Network Security including SSL, FIPS, AD,
- Advanced experience with implementing architectural frameworks (Service Oriented Architecture, Domain-Driven Design, etc.)
- Advanced experience developing solutions in an iterative (Agile) approach
- Advanced experience with various programming languages (Java, JavaScript, Python, etc.)
- Extensive experience and knowledge of the Linux operating system in particular Red Hat, OEL
- Experience with Microsoft technologies including Team Foundation Server (TFS), VSTS, Visual Studio
- Experience writing tests for automated software
- Operational experience with industry leading "big data" services technologies
8
Skills For Cloud Operations Platform Engineer Resume
- To be a highly experienced problem solver who is confident in managing multiple teams/suppliers to achieve resolution of issues
- Experience doing database transformation and migration from Oracle to MySQL
- Experience managing a team of support or operations engineers
- Experience training lower level support staff
- Big Data experience using Map Reduce, HaDoop, Kafka, Spark, or other ‘stream’ services
- Experience in server or system administration
9
Skills For Cloud Operations Technical Manager Resume
- Experience in system virtualization
- Experience in Netezza administration (nice to have)
- Experience in ICM Application Operations (nice to have)
- Experience in a cloud solution delivery role
- Chef experience is an advantage,
- Experience with Apache and Application Servers
10
Skills For Operations Engineer for Cloud Operations Resume
- Strong knowledge of IP networks,
- Hands-on experiences with Virtual IP, DNS, DHCP concepts,
- Experience with container and orchestration technologies (Cloudify, Kubernetes, Docker)
- Operational experience; preferably with background in a service business
- Experience with ansible playbooks, Puppet
- Experience with large scale customer support systems and processes (e.g. service request systems such as MOS, CX, Remedy)
- Six Sigma Green/Black Belt good to have but not required
List of Typical Responsibilities For a Cloud Operations Resume
1
Responsibilities For Cloud Operations Manager Resume
- Highly developed mentoring and team building skills
- Effective at prioritizing and adjusting expectations
- Strong knowledge of Internet protocols, Networking, Storage, IP Addresses-Hostnames and experience in troubleshooting network services
- Prior experience in cloning of Oracle Fusion application environments
- Experience with large scale virtual system management and monitoring tools (e.g. Oracle Enterprise Manager, Real User Experience Insight (RUEI), Thousand Eyes)
- Operations experience in a data center. Experience working in Exalogic, Exadata, and Oracle Virtualization environments (Cloud, Hypervisors, and Deployer Host)
- Understanding of monitoring and service desk lifecycle and processes. Experience with providing end user support
- Outstanding people management experience (managed 15 + people including managers)
2
Responsibilities For IT Principal Consultant, Cloud Operations Resume
- Working experience in public cloud technologies (especially AWS)
- Experience working in a large ISP or cloud provider environment & several years leading, building and managing teams
- Experience in working on tooling for Oracle VM provisioning/hydration/sizing
- Proven history of leading/mentoring system administrators
- Experience debugging and deploying code on cloud based applications
- Experience deploying and managing native Cloud infrastructure as well as deployment of on-premise infrastructure for Cloud delivery
- Experience with monitoring and logging technologies
3
Responsibilities For Cloud Operations Specialist Resume
- Experience and understanding of the Cloud Operating environment
- Previous experience of delivering and managing Cloud Operations function
- Skilled or have significant admin exposure at an enterprise level with the following supported operating systems
- Experience with configuration management tools for Oracle VM provisioning/hydration/sizing
- Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements
- Lead discussion and provide guidance to technical teams regarding operational, technical, and procedural best practices and functional experience
- Experience implementing data encryption and security protocols (at rest and transfer)
- Experience with CI/CD using Ansible, Terraform, Jenkins
4
Responsibilities For Director of Cloud Operations Resume
- Experience with the use and implementation of monitoring and management frameworks, specifically for cloud environments
- Proven ability to define, create, and manage complex problems in a constantly changing environment
- Experience coordinating with 3rd party providers/suppliers for client delivery
- Hands-on experience with Linux administration, cloud-based application deployments including images, containers and blue-green roll-outs
- At least ten years of progressively responsible experience in IT, preferably with at least three years working in Infrastructure Operations
5
Responsibilities For Director, Cloud Operations Resume
- Experience working in one or more infrastructure towers (i.e. Compute, Network, Storage, Middleware, Database) is required
- Experience leading in a managed service provider environment is required
- Work closely with our engineering team to ensure our orchestration is geared toward the most important priorities for the NOC
- In depth experience in using and deploy solutions through Amazon Web Services and Microsoft Azure clouds
- Good knowledge of Java profiling tools
- Experience of working in a complex technical team
- Experience in troubleshooting performance problems across Network, Oracle VM, Web Tier, Mid-Tier and Database
- Advanced experience integrating legacy platforms and applications with cloud based systems
- Experience running mission-critical Linux production servers ·
6
Responsibilities For Oracle Database Administrator Cloud Operations Resume
- Experience working in network topologies, IT processes, and deployment architectures (Scale-Out and Scale-Up) in Fusion SaaS Application products (HCM/CRM/GSI)
- Experience with metrics reporting and dashboard development
- Proficient experience managing outages, customer escalations, crisis management and other similar circumstances
- Experience within a Level 2+ Manager or equivalent role
- Strong knowledge of Amazon AWS (EC2, S3, EBS, CFN, VPC) and at least one AWS certification
- Previous experience in large scale Incident and Problem Management (ITIL based operational model) highly desirable
- Production support experience with Oracle 11g/12c database and expertise with Oracle’s RAC, ASM and RMAN as a core DBA – nice to have
7
Responsibilities For Manager Cloud Operations Resume
- Oracle APPS DBA experience with BS Computer Science or equivalent qualification
- Identifying, ticketing, resolving, dispatching, and escalating Incidents
- Managing the e2e execution plan to ensure work stream leads are delivering according to their commitments and risks are being actively and fully mitigated
- Leading/guiding the development of the operating model for the National Cloud effort
- Working closely with Project Manager(s) to ensure resource is available for ongoing projects
- Working knowledge of cloud enabling techonlogies such as Jenkins, Terraform, ARM Templates, Ansible and Puppet
- Working and engaging at a senior executive level
- Working with and managing outsourced IT services and suppliers
- Managing and developing a team of 4 direct reports
8
Responsibilities For Cloud Operations Platform Engineer Resume
- Defining and documenting technical architecture of complex and highly scalable products
- Delivering the Worldpay Online Payments service and automated on-boarding services focused on small to medium sized businesses
- Presenting to and interfacing with upper level management
- Ensuring an end to end operational process and system delivery plan, with milestones, dates, dependencies
- Understanding of Cloud technologies and tools
- Monitoring technologies and software
- Scaling requirements and patterns
- Designing technical and/or process solutions
9
Responsibilities For Cloud Operations Technical Manager Resume
- Working knowledge of databases, network protocols, and system performance is desirable but not required
- Well-versed in HA strategies including database replication, failover clustering, database mirroring and Log Shipping
- Have previous exposure to all or some of the following technologies: SQL, Databases, Networking, Programming, Web servers, and various operating systems
- Well versed with creating and implementing full-proof DR plans – including Backup and Recovery
- Champion the initiative of containerization, by eliminating hurdles and providing necessary handholding to applications
- Working in a production support environment implementing at-scale monitoring, failover, or recovery technologies
- Responsible for monitoring, analyzing and recommending solutions to performance problems with enterprise business applications
10
Responsibilities For Operations Engineer for Cloud Operations Resume
- Load balancing technologies, including L7 routing, DNS, and CDN
- Decent Theoretical/basic working knowledge in scripting like PowerShell, Bash, Shell scripting
- Well versed with creating and implementing full‐proof DR plans – including Backup and Recovery
- Day to day management of a team including regular appraisals, training, and overall leadership
- Manage the planning, auditing and education of change activities
- Design and implementation of cloud native alerting and operational workflows within native tooling
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