Cloud Support Engineer Resume Sample
Vena Howell
8098 VonRueden Fort,
Dallas,
TX
+1 (555) 340 9596
Work Experience
Senior Cloud Support Engineer
01/2016
-
PRESENT
Dallas, TX
- Day-to-day customer care and administration of cloud services
- Resolve client incidents and requests in a timely and professional manner via effective investigation, triage and resolution of support requests
- Provide advanced front-line technical engineering support and high quality solutions to customer issues
- Provide advice and information to customers and colleagues regarding DS cloud offerings and best practices
- Work within a global support team covering 24x7x365 cloud operations - effectively managing handoff from shift-to-shift for cloud support issues
- Respond to escalated customer service issues within the defined process with a high level of reactivity
- Own the customer satisfaction regarding the execution of the end-to-end support process
- Ensure complete data accuracy in managing customer requests
Cloud Support Engineer
05/2013
-
11/2015
New York, NY
- Assess customer issues and identify root cause
- Professional experience,
- Solid grasp of enterprise system administration concepts in Cloud environment,
- Deep knowledge of SQL and Postgres high availability computing operations in enterprise class computing environments,
- Linux, Unix, Server operations and troubleshooting,
- Hands-on understanding of PaaS and SaaS Cloud computing models,
- Experience with cloud technologies, such as AWS,
- Analytical/Problem solving ability – ability to quickly evaluate customer incidents and/or requests,
- Clear and concise written and verbal communications skills (in Polish and English)
SAP Cloud Support Engineer Diploma Student
06/2008
-
03/2013
Los Angeles, CA
- Participate in customer call on demand, to convey technical expertise, communicate solutions and build rapport with customers Initiate proactive support inquiries to help customers avoid known risks
- Establish thorough understanding of customer objectives and provide perspective to all stakeholders
- Produce written best practices and capitalize on lessons learned Invest in continuous learning via ongoing training and development of professional skill set
- Professional experience in related capacity such as Cloud/Network administration, product support, development or troubleshooting
- Strong working knowledge of public cloud services including AWS, Azure or GCP
- Hands-on experience of Linux system administration
- Effective oral and written communication skills, including poise in pressure situations
- Strong analytical and problem solving skills that deliver effective solutions
Education
Wheeling Jesuit University
2003 - 2008
Bachelor's Degree in Information Science
Professional Skills
- Problem solving and root cause identification skills. Possess strong analytical and trouble shooting skills
- Excellent troubleshooting skills with customer service experience / strong customer focus
- · Strong analysis and troubleshooting skills and experience
- Able to work effectively at all levels in an organization. Excellent active listening skills
- Excellent customer service skills & strongly motivated to help customers
- Strong multi-tasking skills Comfortable in an ambiguous, ever changing environment
- Excellent presentation, interpersonal, written, and oral communication skills (including technical writing)
How to write Cloud Support Engineer Resume
Cloud Support Engineer role is responsible for linux, customer, windows, troubleshooting, database, engineering, events, java, languages, english.
To write great resume for cloud support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Cloud Support Engineer Resume
The section contact information is important in your cloud support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Cloud Support Engineer Resume
The section work experience is an essential part of your cloud support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous cloud support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular cloud support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Cloud Support Engineer resume experience can include:
- Demonstrate superb customer service skills being sensitive to customer concerns whilst managing the interaction in a confident manner
- Strong customer support and client relation skills
- Strong Linux/Unix system administrator skills
- · Strong Linux system administrator skills
- Strong OS System Administrator skills, Linux or Windows
- Strong skills PostgreSQL DB Engine
Education on a Cloud Support Engineer Resume
Make sure to make education a priority on your cloud support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your cloud support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Cloud Support Engineer Resume
When listing skills on your cloud support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical cloud support engineer skills:
- Excellent time management, particularly the ability to effectively prioritize and execute tasks
- Strong Hadoop troubleshooting skills
- Strong DBA skills in one or more of the following: Oracle, MySQL, Microsoft SQL Server, MariaDB, PostgreSQL, AWS Aurora, AWS Redshift
- Strong Unix/Linux scripting skills
- Strong skills in one or more of following database engines
- Strong interpersonal, written and oral communication skills including the ability to confidently present proposals
List of Typical Experience For a Cloud Support Engineer Resume
1
Experience For Senior Cloud Support Engineer Resume
- Linux or Windows system administrator skills and experience
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, DMS, Redshift, Aurora
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, Redshift, RDS, Dynamo DB, EMR
- Proficient in Linux/Unix system administration skills
- Quickly learn new technical skills, product features and adapt to an agile ecosystem
- Undertake to develop and maintain technical skills in selected products
- Experience of creating/maintaining application monitoring services
- Experience with supporting/troubleshooting web applications running on IIS with SSL certificates
2
Experience For Associate Cloud Support Engineer Resume
- Experience troubleshooting complex issues using problem determination best practices
- Experience of deploying and managing applications on a public cloud provider such as Windows Azure or Amazon Web Services
- Experience of managing and troubleshooting Microsoft SQL Server
- Experience of configuring services relating to SSO
- Experience deploying, managing on Azure, EC2, Hyper-V or VMWare
- Experience with server monitoring/APM tools for predictive analysis and troubleshooting
- Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
- Experience with some of the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML, REST API, JSON
3
Experience For Cloud Support Engineer for Hana Cloud Platform Resume
- Experience configuring both Windows and Unix (Linux, Sun, HP, AIX) OS platforms
- Strong understanding of web platforms (load balancers, web servers, data servers)
- Experience in scripting (Shell, Python, Ruby, Perl, etc)
- Experience in networking
- Experience with two or more of the following: IIS, Exchange, Active Directory, SharePoint, Group Policy
- Experience working in virtual cloud based environment or cloud-security technologies and cloud-permission systems
- Experience in deploying applications on AWS
- Experience with web delivered software using AngularJS, Bootstrap
4
Experience For Big Data Cloud Support Engineer Resume
- Experience scripting (i.e. bash, Python, PowerShell etc.) would be an added advantage
- Strong knowledge and understanding of complex network environments
- Bachelors or MS in Computer Science, Engineering, Mathematics or Physical Sciences or equivalent experience
- Experienced with linux/Windows system monitoring and analysis
- Good understanding on DNS, TCP/IP protocols
- Experience in these areas: Systems administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.) Networking (DNS, TCP/IP)
- Experience in a technical position. (We are hiring at multiple levels)
- Experience with Network Essentials - understanding of the various layers, TCP/IP, and / or DNS,
- Customer service experience, servicing customers IT needs
5
Experience For Dms-cse-cloud Support Engineer Resume
- Experience in one of the following database engines
- Experience Troubleshooting the full application stacks from the OS up through custom applications
- Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing
- Strong working knowledge of AWS services (Cloud Formation, Cloud Watch, etc). AWS certification is highly desirable
- Strong working knowledge of AWS services such as: Cloud Formation, ALB, VPC, Lambda, Cloud Watch (AWS certification is highly desirable),
- Experience of structured fault-finding in a technical environment
6
Experience For Cloud Support Engineer Windows Resume
- Experience working in a Cloud services team
- Experience working directly with customers
- Experience of using Microsoft DSC
- Provide a Customer-First experience while utilizing phones and email to manage tickets
- Experience with AWS scripting and automation
7
Experience For SAP Cloud Support Engineer Diploma Student Resume
- Experience with monitoring and configurations
- Hands on support engineering or system admin experience on Linux or Unix systems
- Experience in a technical position. (We are hiring at multiple levels)
- 2 to 4 of experience in a technical position. (We are hiring at multiple levels)
- Experience supporting systems infrastructure such as DHCP, DNS, NTP, LDAP, and related services
- Experience scripting in Unix shell, PERL, python, GO, or ruby
8
Experience For Database Cloud Support Engineer Resume
- Previous experience supporting production solutions
- Experience with supporting CMS
- Proactively identify optimization and performance tuning improvements and leverage change management processes to test, validate and implement solutions,
- Support experience
- Experience with SSO platforms: ADFS, Shibboleth, PingFederate,
- Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services
- Experience with SaaS development and deployment on AWS
9
Experience For French Citrix Cloud Support Engineer Resume
- Relevant work experience in Enterprise Systems administration - Windows Server
- A very strong customer focus
- Demonstrated proficiency in Big Data and Database technologies (Hadoop, Map-Reduce, Hive, HBASE, Spark, NoSQL, Cassandra etc.)
- Experience in technical position
- Relevant experience -or-
- Experience in technical positions
- Demonstrated proficiency in Systems Administration of Microsoft Windows Server and associated technologies (Exchange, Active Directory, IIS etc.)
- Experience in a relevant technical position
- Exceptional customer focus / Customer service experience
10
Experience For Citrix Cloud Support Engineer Resume
- Experience in either technical support or software development
- Experience with AWS Cloud Services and support as a Subject Matter Expert
- Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)
- Experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
- Broad knowledge and experience with ITIL v3 and Service Management concepts - primarily Change, Incident and Event management
- 5+years of relevant experience in a technical position
- Experience in Windows Server administration and related services (Active Directory, DNS, IIS, MSSQL)
- Experience in Database Administration (Oracle, SQL, MySQL)
- Experience in a technical position (Support or System Administration)
List of Typical Skills For a Cloud Support Engineer Resume
1
Skills For Senior Cloud Support Engineer Resume
- Strong UNIX, Linux and Databases skills
- Excellent interpersonal and communication skills: face-to-face, telephone and written
- Proven skills on configuration tools like chef, puppet
- Troubleshooting skills across full-stack including application, database and cloud infrastructure
- Solid networking experience and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN)
- · Strong multi-tasking skill
- · Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
- Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS
- Solid experiencewith Unix/Linux Operating Systems
2
Skills For Associate Cloud Support Engineer Resume
- Effectively communicate with customers and partners via phone, chat and case regarding technical issues
- · Customer service experience / strong customer focus
- Demonstrate excellent diplomacy, negotiation and collaboration abilities
- Sound language skills in English
- Basic Linux system administrator skills
- Experience in Web security and compliance experience (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc.)
- Prior working experience with AWS - any or all of EC2, S3, EBS, RDS, DynamoDB, EMR
3
Skills For Cloud Support Engineer for Hana Cloud Platform Resume
- Acquire skills and develop quickly is essential
- Be a team player, able to work effectively both within a team and individually as necessary
- Understanding and experience of TCP/IP, routing, switching and related protocols
- Understanding and practical experience with IaaS categories of Cloud computing
- Operating System and Infrastructure experience with Linux, Windows 7, Unix, and RedHat
- Understanding and experience of network environments and topologies
- Troubleshooting and support experience
- Troubleshooting / Support experience in a lead/senior role
4
Skills For Big Data Cloud Support Engineer Resume
- Experience in networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN)
- · Experienced setting up monitoring / alarming for production DB environments
- Good exposure on debugging issues related to product configuration, understanding the log files, profiling the system, etc
- Experienced setting up monitoring/alarming for production
- · Good understanding of distributed computing environments
5
Skills For Dms-cse-cloud Support Engineer Resume
- Strong understanding of distributed computing environments
- Some programming / scripting experience (Bash, Java, Perl, Ruby, Python)
- · Experience developing against and working with REST API based services
- Experience in programming/scripting
- Some programming / scripting experience (PowerShell, Java, Perl, Ruby, Python)
- Good understanding of distributed computing environments and methodologies
- Experience with programming / scripting (VB, PowerShell)
- Experience in Networking (DNS, IPsec, BGP, VPN, Load Balancing)
- Experience configuring and troubleshooting hardware VPN devices such as Cisco, Juniper, SonicWall, Fortinet, Checkpoint, Palo Alto and Yamaha
6
Skills For Cloud Support Engineer Windows Resume
- Self-driven passion to improving customer experiences and working with technology
- Experience with object oriented programming and/or scripting. We use Java and Python
- Experience with object-oriented programming and/or scripting. We use Java and Python
- Website troubleshooting & coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc
- Experience implementing and supporting secure (SSL) web application systems/servers
- Good understanding of Windows Desktop/Server and networking/WEB protocols (such as TCP/IP/HTTPS/DNS)
- Experience managing and working with systems deployed on AWS infrastructure
- Experience with threat modeling, especially for web application and web APIsOpen to working 1 weekend day as part of an offset 5-day week (Sun-Thu or Tue-Sat)
- Communicate with internal teams including operations, IS services and Client Training teams to ensure effective delivery of projects
7
Skills For SAP Cloud Support Engineer Diploma Student Resume
- · Experienced with linux system monitoring and analysis
- · Experience with query analyzers and query tuning / slow query optimization etc
- · Experience managing full application stacks from the OS up through custom applications
- Good understanding of RDBMS SQL queries, Core Java, JavaScript, XML, JSON
- Experience with or exposure to large deployments in a telecommunications environment as well as dealing with customer issues under time pressure
- Effective communicator at all levels of the organization and outside with third parties or dealing with customer issuer under time pressure
8
Skills For Database Cloud Support Engineer Resume
- Experience with CI / CD using JIRA, Jenkins, and Ansible
- Upport engineering or system admin experience on Linux or Unix systems
- Experience in managing full application stacks from the OS up through custom applications
- Demonstrated proficiency in network administration (IPSec, DNS, BGP, Load Balancing)
- Experience in a technical position. (We are hiring at multiple levels)
- Demonstrable Knowledge & experience in various Big Data or distributed systems. Such as Hadoop, NoSQL, Search and Streaming
- Experience in these areas: Systems administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.) Networking (DNS, TCP/IP)
- Experience in Networking (DNS, TCP/IP)
9
Skills For French Citrix Cloud Support Engineer Resume
- Experience with Windows troubleshooting tools (WinDbg,
- Experience working in a 7 x 24 x 365 environment
- Experience with web tools, system monitoring tools or Remedy
- Experience with NetCool, BMC Performance Cener or ISM monitoring tools
- Expert in one or more of following DB Engines with relative 4+yrs experience
- Experience managing full application stacks from the OS up to custom applications
10
Skills For Citrix Cloud Support Engineer Resume
- Experience in Cloud/Distributed computing technology
- Experience of managing Microsoft Active Directory
- Experience of scripting/automation languages such as PowerShell
- Solid understanding of security best practice
- Experience with Linux Application level troubleshooting
- Expert in one or more of following DB Engines with relative 9+yrs experience
List of Typical Responsibilities For a Cloud Support Engineer Resume
1
Responsibilities For Senior Cloud Support Engineer Resume
- Solid experience with Amazon Web Services technologies and concepts (e.g. EC2, S3, VPC etc)
- Validate business unit funding for requests
- Experience using tools to analyze customer issues to help diagnose delivery and performance issues
- Experience with the following technologies/systems: Chef, Docker, Active Directory, SAML, SSL, OpenVPN
- Experience troubleshooting file system, block and object storage
2
Responsibilities For Associate Cloud Support Engineer Resume
- Experience troubleshooting file system, block, and object storage
- Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers
- Set up AWS accounts and Azure subscriptions in alignment with the Organization’s good practices
- Strong knowledge of AWS architecture: EC2, Lambda, S3, DynamoDB, cloudFormation, Route53, CodePipeline, cloudwatch etc…
- Experience in a technical role
- Relevant experience -or-
- Experience with web-based services and applications, Apache, Tomcat etc
- Experience in big data/hadoop
- Greater than 5 years of industry experience
3
Responsibilities For Cloud Support Engineer for Hana Cloud Platform Resume
- Experience with large distributed IT systems
- Experience in a technical position
- Expert in Postgre SQL DB Engine with relative 9+yrs experience
- Experience in Database Knowledge (MySQL, PostgreSQL, Oracle)
- Expert in PostgreSQL DB Engine with relative 4+yrs experience
- Experience in systems, Software Defined Storage (SDS) or Content Delivery Network (CDN) administration
4
Responsibilities For Big Data Cloud Support Engineer Resume
- Experience in a technical role
- Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
- Experience in network/system administration
- Or relevant years of experience in a technical position
- Relevant years of experience in a technical position
- Experience with containers (Docker) and container orchestration,
5
Responsibilities For Dms-cse-cloud Support Engineer Resume
- Experience in cloud systems support in a Medium to Large environment
- Experience with OpenStack, KVM, Containerized services (Docker, LXC, etc)
- Technical support experience OR 5+ years sysadmin employment history in a cloud environment
- Good knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
- Experience with VMWare vSphere and NSX
- Virtualization support and architectural experience
6
Responsibilities For Cloud Support Engineer Windows Resume
- Expert level experience in one or more of these specialized areas
- Experience and knowledge of Cloud services such as Azure, AWS etc would be a distinct advantage
- Previous experience in busy technical support departments
- Work experience in Customer Support or Technical Support team
- Experience in Atlassian products
- Experience in SaaS apps and/or platform
- Experience with the ITIL framework, it’s methodologies and concepts would be a definite asset
7
Responsibilities For SAP Cloud Support Engineer Diploma Student Resume
- Leverage your extensive customer support experience to provide feedback to
- Experience with change & configuration management tools
- Support the SITA Global Services (SGS) Organization which operates on a 24x7x365 basis
- Experience in hands-on production administration of large system environment
- Relevant experience in Cloud Infrastructure support and Development
- Experience working directly with customers
- Troubleshooting complex problems and resolving operational issues, working closely with colleagues in a variety of disciplines
8
Responsibilities For Database Cloud Support Engineer Resume
- Provisioning, storage concepts, operating systems, Web servers, Web hosting control panels, system administration
- Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
- Networking (DNS, TCP/IP) OR Routing and Switching
- Working knowledge of all NSC monitoring tools
- Implementing application hosting solutions within private and public clouds
- Providing extraordinary customer service and technical support to Splunk clients and maintaining customer relationships
- Networking (Fluent in DNS, DHCP, TCP/UDP, IP addressing)
9
Responsibilities For French Citrix Cloud Support Engineer Resume
- Working knowledge of Cassandra and Hazelcast cluster management and troubleshooting,
- Managing Kernel Parameters, Partitioning and File systems
- Understanding of provisioning platforms (e.g. open stack, Cloudify, SaltStack, Rundeck, etc.)
- Working knowledge of Microsoft .NET, Python or other programming languages
- Working in a friendly atmosphere in an international environment with flexible working hours - in a very hi-tech new office with chillout and games rooms!
- Understanding of networking principles and ability to troubleshoot (DNS, TCP/IP, HTTP)
- Understanding of Virtualization and/or cloud computing
- Understanding of IP Networking/CIDR blocks etc. within AWS VPC
10
Responsibilities For Citrix Cloud Support Engineer Resume
- Automating security updates, daily backups and data loads
- Monitoring system stability and performance
- Monitoring processes uptime, performance, and security
- Networking (IP address, Mac address, Layer 1 VS Layer 2, VPN, Subnet, NAT, Firewall Fortigate / Edge Gateway)
- Understanding of Software Defined Storage (SDS) and Content Delivery Networks
- Being a Global Service, there is the requirement to work irregular hours, due to the nature of our service, support and project work
- Feeling the power of social spirit – we support many team and sports initiatives
- Understanding of Cloud services
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