Collection Analyst Resume Sample
Leora Strosin
118 Euna Via,
Philadelphia,
PA
+1 (555) 811 4104
Work Experience
Senior Collection Analyst
12/2017
-
PRESENT
San Francisco, CA
- PC literacy and basic Microsoft Office literacy required
- Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control
- Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control
- Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios
- Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units
- Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others
- Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets
- Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities
- Participating in training activities to continuously improve and enhance knowledge, technical and communication skills
Collection Analyst
05/2012
-
09/2017
Los Angeles, CA
- Support team colleagues according to back up plan and on ad hoc basis if required
- Actively contribute to knowledge sharing in the team and strive for operational excellence
- Participant in and contribute to team activities
- Support team Specialist in knowledge management and process improvement projects
- Ensure all key work processes are followed through automated systems daily. (Dunning’s, statements, invoice copies and customer responses)
- Experience in a UK/European Credit & Collections role
- Other main European Language’s preferable
- University or equivalent education with Major in Accounting, or Business Administration
- Working experience in AR or collection function
Premium & Collection Analyst
12/2005
-
12/2011
Philadelphia, PA
- Fluent communication in Chinese & English
- Experience in a European Credit & Collections role
- Fluent spoken and written Dutch and English essential
- Supports more experienced Risk Analysts with the completion of highly sensitive regulatory and compliance functions by running routine reports to gather standard data for reporting. Supports more experienced Risk Analysts with investigating inquiries from regulatory bodies by gathering routine customer (merchant, third party, and vendor) or portfolio data
- Assists with risk analysis to provide routine reports containing highly sesitive information such as Payment Card Industry Data Security standard updates, account data compromise events, potential illegal/brand damaging violations, system status, strategic initiatives
- Effective interfaces with end customers- provide information needed to ensure timely payment. Includes use of HYG and/or customer business systems to report information and/or enter invoices according to customer specification
- Dispute and Problem Resolution - Expedite payment by mediating between the outside customer and various internal company representatives and recommend best course of action
- Compel parties to an agreeable end result of payment
Education
Huntington University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Experience writing succinctly at the college level and; have advanced skills in using MS Office and compatible programs
- Experience writing succinctly at the college level and; have advanced skills in using Microsoft Office and compatible programs
- Excellent English skills and Italian at advanced level
- Exceptional time management skills and the ability to prioritise
- Willingness to support the unit by sharing or teaching baseline skills or process development
- Good problem solving, influencing and reconciliation skills
- Applies broad problem solving skills in reconciling claims
How to write Collection Analyst Resume
Collection Analyst role is responsible for english, languages, advanced, customer, credit, retail, finance, training, integration, database.
To write great resume for collection analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Analyst Resume
The section contact information is important in your collection analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Analyst Resume
The section work experience is an essential part of your collection analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Analyst resume experience can include:
- Has excellent verbal and written communication skills in a variety of mediums
- Good organization skills so that an issue can be quickly resolved and proactively identify potential issues or concerns and address them in advance
- Advance skills in RFR submission on processing systems
- Execute daily collections strategies by effectively using collection tool
- Manage a demanding assigned portfolio effectively
- Prior collections and risk assessment experience
Education on a Collection Analyst Resume
Make sure to make education a priority on your collection analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Analyst Resume
When listing skills on your collection analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection analyst skills:
- Good problem solving skills; a creative approach with the ability to develop new ideas
- Good verbal and business writing skills
- Excellent oral and written communication, negotiation, and conflict resolution skills
- Good PC skills – SAP, Excel and Word
- Advance time management (organization, priorities) skills
- Resources available to support ongoing skills and professional development
List of Typical Experience For a Collection Analyst Resume
1
Experience For Requirements & Collection Analyst Resume
- Proven previous experience in a similar role
- Establish and maintain a good working relationship with the other departments in Hasbro
- Experience in commercial collections, of which 1-2 in a supervisory capacity
- Graduate 5-8 years of experience in Asset Based Finance Industry or worked in collections in any Bank/NBFC
- Experience with multi-INT collection strategies
2
Experience For Receivables Management Collection Analyst Resume
- Good knowledge of credit management systems
- Prioritize work load to meet performance objectives
- Relevant experience in a Collections environment
- Handle multiple tasks, prioritize, plan and organize without direct supervision
- Experience on Accpac or CRM would be an advantage
- Onboarding training to new hires
- Aging/Days sales outstanding
3
Experience For Premium & Collection Analyst Resume
- Meeting department deadlines
- Support other finance operations by providing and receiving information from customers regarding billing, collection and cash application
- Handle training/refresher course to new and existing employees
- Internal departments (Customer Service, Returns, Shipping, Claims, AR, VAS) to resolve disputes
- Sales Reps to resolve disputes and assist in obtaining information from the customer
- Compiles all information necessary to comply with the Business Unit’s reporting in a timely and efficient manner
- Works with other CHOP departments (ie: Case Management, Medical Records, Credit and Billing) to appeal legitimate denials
- Manage collection, disputes and exercise judgement within Global policy, following standard procedures
- Prepare Initial Request for Reimbursements (IRFR) and Request for Reimbursements (RFR) for claims of high complexity following a standard prescribed process
4
Experience For PRE / PRN Collection Analyst Resume
- Performs balancing of claim and reinsurance systems (Claim system/ACA/SAP) for high complexity claims
- Knowledge of accounting principals within a business environment
- Answer incoming calls from customers and make outbound collection calls
- Inform supervisor of all departmental and customer concerns or issues on an on-going basis
- Contribute to creating a positive work environment
- Work across boundaries by interacting with Accounts Receivable, Sales, Operations, Business Units, and other departments as needed
- Maintain contact with overdue debtors to ensure outstanding invoices are settled
5
Experience For Senior Collection Analyst Resume
- Preparation of Top 30 outstanding debtor report for presentation to management weekly
- Preparation of case files on top outstanding debtor list and distribute to senior management
- Check retailers & wholesalers accounts in order to create BOE deducting all credit-notes & allowances
- University graduates with major in Accounting or Economics or Business Administration
- Keep over 90 day debt at a low and manageable level by applying the escalation process
- Promptly investigate and address Billing Queries raised by clients and use the OG CMS to chase for resolutions from internal sources
- Manage the approval process for new and existing business opportunity’s on assigned ledger
6
Experience For Credit an Collection Analyst Resume
- Prepare Daily Banking Sheets to reflect Client Payments (Cash & Direct Payments)
- Manage customer relationships to a very high standard, taking conf calls and F2F meetings as required
- Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
- To identify issues that are causing non-payment and refer as appropriate for resolution
- To provide monthly reporting on issues and recommend actions
- To support our external collection company - mainly processing customers’ refunds
- Perform in position with understanding of company/department polices, procedures, and compliance rules (BU guidelines, AFM, SOX)
7
Experience For Signature Management Collection Analyst Resume
- Basic understanding of HPE's Order Management Process
- Basic understanding of HPE's Dispute Management Process
- Communicate well both verbally and in writing in English
- Likes to solve problems by working with other teams or on their own
- Back up for collection analyst in handling the portfolio in their absence
8
Experience For Intelligence Assessment Collection Analyst Resume
- Special projects/team participation as required
- Negotiate Financial issues with customer’s
- Customers in assigned portfolio
- Manager and Director when higher dollar accounts are unresponsive
- Maintain open communication and good working relationships with Team Leader/Manager and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives
- Mange dunning, suspension and termination flows with in policy’s
- Resolve bottlenecks preventing payment eg: client does not have copy invoice, no P.O.
- Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit
9
Experience For AMS GSB Collection Analyst Resume
- Monitor and maintain the integrity of the company’s Credit and Collections Policy and Procedures
- Reviews accuracy of RAs/EOBs on a weekly basis; contacts payors to resolve inappropriate denials/rejections
- Advises supervisor of contractual problems on a weekly basis
- Build internal and external customer relationships and resolution paths for dispute resolutions
- Reviewing and analyzing account A/R balances by making collection inquiries; acting as a liaison between customers, field sales force, and manufacturer's representatives in order to provide maximum customer satisfaction while effectively protecting the Company's investments in accounts receivables
- Follows up on assigned past due customer accounts by telephone, fax or e-mail. Initiates necessary action to maximize cash inflows
- Review that credit balances have appropriate documentation to clear or resolve balances for the month end
10
Experience For Signals Collection Analyst Resume
- Prepare monthly accounts receivable report for disputed and overdue items. This document becomes the basis for weekly A/R meetings with Plant staff personnel
- Fluency in English and, at least one other European language (i.e. Italian, French, Portuguese, German)
- Responsible for Business to Business Collections activities behalf of the client
- Timely collections of Accounts Receivable amounts as assigned
- Perform weekly Cash Application process to clear cash receipt against outstanding reinsurance recoverable at a claim level in accordance with departmental standards
- Assist in training new or less experienced employee on work processes
- Prepare monthly management reports that summarize collection efforts, aging analyzes and trends
- Lead testing effort on smaller system changes and enhancements to PIP Reinsurance Recovery systems
List of Typical Skills For a Collection Analyst Resume
1
Skills For Requirements & Collection Analyst Resume
- Fluent in English (level C1 or similar), strong verbal and written communication skills
- Excellent customer service, organizational, communication, and analytical skills
- Execute daily collections strategies by effectively using collection tools, such as GetPaid
- Excellent customer focus and experience of dealing with large corporate customers
- Structured thinker and analytical skills
- English and additional Language skills (preferably) as required to support customer base
- Trong computer experience MS Office
- Advance procedural analysis, documentation and communication skills
- Advance skills in the utilization of claim files, forms, reports, manuals
2
Skills For Receivables Management Collection Analyst Resume
- Work effectively with internal and external customers at all levels
- Demonstrate ability to multitask and prioritize receivable accounts
- Effectively communicates with customers and external customer
- Experience with drafting evaluation reports using enterprise data integration and metrics
- Experience working with concepts as Order to Cash, DSO and Working Capital
- Capable of multitasking and prioritizing workload
- Experience with data analysis and methodological research supporting IC collection or analytic issue assessments
3
Skills For Premium & Collection Analyst Resume
- Work experience in a hospital billing environment
- Previous experience in collection environment (5+ years)
- Previous experience in collection environment or Order Management (5+ years)
- Establish and maintain effective working relationships with employees, supervisors; and customers
- Manage and prioritize accounts receivable aging balances
- Strong knowledge and clear understanding of Credit and Collection policies and regulations
4
Skills For PRE / PRN Collection Analyst Resume
- Experienced with collecting commercial accounts related to credit cards, electronic fund transfers and chargebacks
- Know responsibilities and prioritize assigned work to ensure meeting your performance metrics
- Working experience in MNC and Account receivable etc
- PC, Spreadsheet, Word Processing Experience
- Previous experience in billing or collection environment (7+ years)
- Experience in SSC environment
5
Skills For Senior Collection Analyst Resume
- Experience in a European Credit & Collections role
- Experience with multi-INT collection strategies
- Experience in collections, customer service, inside sales, Accounts Payable or Accounts Receivable is an advantage
- Professional business experience specifically related to Debt Collections (individual/commercial)
- Acting as a liaison between brokers, underwriting and other XL departments to resolve on billing issues
- Preparing case files for top outstanding debtors and presenting to senior management
- Placing overdue accounts on hold to prevent further billing. Ability to negotiate payment plans to ensure outstanding debt is settled
- Understanding basic accounting principles
6
Skills For Credit an Collection Analyst Resume
- Working knowledge of word processing and excel spreadsheets
- Setting up and driving meetings with Sage business partners/Key Customers to commit to payment terms arrangements on overdue debt
- Flagging top outstanding debtors on hold
- Finding opportunities to accelerate cash and execute on agreed cash flow target
- Maintaining a professional relationship with both internal and external clients
- Responding to credit inquiries made by other suppliers, banks, and credit management groups
- Working knowledge of how to identify risk for the company
- Managing a debtor’s book to ensure debt does not exceed 60 days
- Resolving queries raised from both internal and external customers
7
Skills For Signature Management Collection Analyst Resume
- Raising journals and adjustments for intercompany & inter-account transfers, credit notes, commission offsets and corrections etc
- Sending out customer statements
- Reporting on Age analysis with reason for overdue debtors
- Reporting of Receivable Data and Maintenance of customer accounts
- Monitor incoming customer orders - ensure orders are released or held for building and shipping in a timely manner
8
Skills For Intelligence Assessment Collection Analyst Resume
- Review current status and collection history of customer as basis on either releasing or holding off orders
- Acquire working knowledge of trucking industry
- Facilitate internal/external meetings with Debtors, Health Plan Market CFO's, SCE's, Brokers and Billing/DSO Analysts to resolve billing/collection disputes
- Collaborate with Finance Leads/SCE's and Billing analysts to determine next steps on specific cases being worked by the analyst
- Contact customers regarding the collection of delinquent invoices and influence client to take desired actions to resolve outstanding issues
- Ensure overall outstanding debt > 60 days is less than 30% of total outstanding debt
- Carry out ad hoc tasks relating to Billing and Credit Control as required by the Operations Finance Manager
9
Skills For AMS GSB Collection Analyst Resume
- Self motivation & Self Starter is key to ensuring the ongoing success in the role
- Remain alert doing repetitive tasks
- Run Dunning for Customers
- Provide analysis, conclusion and recommendations to determine credit limits, following the credit risk policy
- Business Partner for sales management team, driving financial initiatives to support customer’s demands (e.g. extend payment terms)
10
Skills For Signals Collection Analyst Resume
- Support sales team to maximize sales opportunities wherever possible while minimizing risks
- Graduation - Business Administration, Economics, Finance, Accounting or specialization in related fields
- Knowledge of standard accounting packages
- Set follow up calls and send dunning letters/e-mails/faxes (as needed)
- Set follow up calls and send dunning letters/e-mails (as needed)
List of Typical Responsibilities For a Collection Analyst Resume
1
Responsibilities For Requirements & Collection Analyst Resume
- Establish and maintain a good working relationship with HET customers to facilitate prompt payment and identify issues quickly
- Educate and train new banking/billing, SCE's and Market CFO's on the CDM collection process for Severe and Demand letters, along with promissory notes
- Answer external and internal inquiries and provide information to management by preparing reports, memos and business letters as assigned
- Assignment are of high complexity, requires independent judgment, perform under limited supervision, using procedures standard to the organization
- Aggressively work/resolve assigned regions cases, be prepared to respond to questions from all levels regarding status updates on those cases
2
Responsibilities For Receivables Management Collection Analyst Resume
- Review and analyze customers open receivables for control of outstanding receivables
- Recovery claim files are set up properly: diary is kept current
- Review recoverable denial information from reinsurer and prepare action plans to pursue cash collection
- Perform assigned accountabilities in accordance with established departmental guidelines
- Resolve more complex reconciliation and special assignments
- Advance knowledge of company installed computer software and hardware for submission of request of reimbursement
3
Responsibilities For Premium & Collection Analyst Resume
- Advance knowledge of PIP Reinsurance Recovery department policies and procedures
- Identify disputes on accounts and turn over to resolvers
- Deactivate accounts that are not used within a year
- Prepare accounts for litigation if all efforts are exhausted
- Pull back up for items that customers request
- Place outbound/receive inbound calls to/from debtors and brokers
- Issue letters/place follow up calls/emails to/from debtors and brokers
- Negotiate settlement/Payment plans with debtor appropriately
- Prepare and participate in weekly RRI, M2M, Soft Call Database calls for health plan assigned cases, responding with current status on assigned cases, being able to support rationale as to current status
4
Responsibilities For PRE / PRN Collection Analyst Resume
- Obtain Health Plan Market CFO's approvals for account adjustment/write-offs; prepare to explain rationale behind adjustment/write-off
- Collaborate with debtor, and Health Plan Market CFO to obtain approvals for promissory notes, draft note, obtain customer signature, monitor for payments and collaborate with HP
- Finance Directors if/when debtor stumbles
- Analyze customer receivables to identify trends/root causes and make recommendations to resolve exceptions
- Analyze customer receivables to identify trends/root causes and make recommendations to resolve exceptions using Excel Pivot Tables and other advanced applications
- Responsible for maximizing the timely collection of unpaid customer invoices, while minimizing overdue accounts, write offs, and credit holds which could in turn stop sales
- Verifies new customer’s accounts, and works in co-ordination with Accounts Receivable Analysts, the business and the Risk team in having these assessed and set up within SAP
5
Responsibilities For Senior Collection Analyst Resume
- Ensure that billing activities meet customer requirements, reducing debt aging, maintaining a professional relationship with the customer and its debtors
- Responsible for all the monthly reporting of the aged debt within the department, and the communication of this between the MSS and the local business
- Monitors customer's payment trends, through various SAP reporting tools, and reports back the findings to the AR Team Leader, in monthly reviews, and Monthly Metrics
- Recover receivables and customer debts
- Reach out to clients (email/phone/Internet portal) following a well defined process to ensure invoices received, approved and negotiate payment date in accordance with payment terms
- Provide detailed information of the aging
- Work with other parts of the CCMS (OTC) Process teams
- Communicate with customers via phone and/or letters
- Maximize collection efforts and resolution of issues associated with collections process
6
Responsibilities For Credit an Collection Analyst Resume
- Provide excellence customer service, for internal and external customers, throughout all levels of the collections process
- Make recommendations for process improvements within the department
- Proactively identifies process issues and exceptions
- Business acumen, understand how their work effects other groups
- Work as a team and provide constructive feedback
- Application of payments received to a debtors account
7
Responsibilities For Signature Management Collection Analyst Resume
- Phone 30 customers per day
- Manage the customer queries that are received on CRM
- Ensure the performance of tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
- Document all follow ups within core collection system
- Ensure that invoices and chargebacks are paid promptly in line with HET customer’s payment terms by contacting the customer before the due date using telephone and email
- If invoices are not paid on or before the due date, identify the overdue and take appropriate follow up action
- Obtain remittances from HET customers so that the AR team can apply payments correctly
- Reconcile accounts with the HET customers if necessary
8
Responsibilities For Intelligence Assessment Collection Analyst Resume
- Investigation of certain items on the ledger and liaison with the customer to resolve eg credits taken twice
- Provide feedback to the Collections Manager on the status of accounts and any issues
- Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders
- Declare Iberia sales to Credit insurer (through website)
- Internal : Sales and other local teams, European SSC in France & in UK
- Knowledge of customer and business unit computer and process system is desired
- Knowledge of Windows and Microsoft Office (especially Excel) is essential
- SFDC – general knowledge
9
Responsibilities For AMS GSB Collection Analyst Resume
- Oracle – general knowledge
- Microsoft Excel, PowerPoint required
- Active TS/SCI clearance; ability to obtain a polygraph
- Fluent spoken and written Italian and English essential
- Fluent spoken and written French and English essential
10
Responsibilities For Signals Collection Analyst Resume
- Proficient in Excel and other Microsoft Suite Programs
- Intermediate Portuguese is also an asset
- Function in fast paced environment
- Pro-active management of the cash remittance process
- HYG organizational knowledge or similar commercial business structure knowledge
- Customer Service Skills - Demonstrated ability to clearly communicate both verbally and in writing with customers; persuade customers to abide by terms of purchase orders and contracts for payment; and tactfully deal with disgruntled customers
- Problem-Solving and Negotiation Skills - ability to identify and investigate discrepancies in customer payments, purchase order amounts, and customer contracts as they compare to invoiced amounts; and to get the involved parties to understand and correct the root cause of the discrepancy
- Accountable for analyzing accounts associated with changes in receivable figures
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