Collection Representative Resume Sample
Dock Funk
774 Briana Keys,
Phoenix,
AZ
+1 (555) 712 7773
Work Experience
Senior Collection Representative
07/2016
-
PRESENT
Detroit, MI
- Intermediate knowledge of accounting required
- Maintains thorough understanding of hospital and physician discount and financial assistance policies (both internal and external) to address patient’s inability to pay outstanding balances
- Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts
- Set up payment arrangements to bring past due accounts current
- Five years’ experience in hospital billing environment
- Customer service or collections background required
- Understands and meets the client’s needs, internal procedures and goals
- Provides Customer Service in regards to Collection issues to find solutions
Collection Representative
10/2013
-
05/2016
Houston, TX
- Resolve client discrepancies
- Reconciliations of customer balances, outstanding credits and debts
- Competitive Salary and Commissions Structure
- Full Medical, Dental and Vision Benefits
- Stability, Growth, Career Progression
- Good listening skills and patience is necessary
- This job requires excellent customer service skills and the ability to handle complex phone calls in regards to patient accounts and insurance inquiries
State Tax Field Collection Representative
12/2008
-
09/2013
Houston, TX
- This job requires excellent customer service skills
- Handle complex phone calls in regards to patient accounts and insurance inquiries. Training provided
- Contact customers to collect past due payments from all accounts and assure fair, courteous and prompt handling of collections matters in order to provide for the prompt turnover of accounts receivable and resolve any disputes / issues / complaints, using PRMS and other databases to ensure quick resolutions to issues
- Accurately document all account communications and activities
- Release orders that are on credit hold after reviewing the status of the account
- Provide immediate feedback to management in regards to accounts that require "special handling"
- Communicate with customer, customer’s representative(s) and internal department(s) so that delinquency issues can be resolved
- Meet assigned collection goals measured by days sales outstanding , collection percentage, delinquency percentage, customer items that have remained past due for greater than one year, and external customer contacts
- Review customer orders that are suspended for credit approval, and make decisions about those that are within defined limits of authority for the position
Education
Portland State University
2003 - 2007
School's Degree in Related Field
Professional Skills
- Skills: Verbal and written communication skills, attention to detail, and critical thinking
- Strong attention to detail Desired Skills
- Excellent communication skills, able to interact with people at all levels
- Experience working in a group environment (large company) with past experience in exceeding goals
- Good interpersonal skills with the ability to work cohesively within a team environment
- Good verbal and written business communications skills sufficient to clearly document issues and communicate with patients
- Analyze any given situation and apply appropriate actions and procedures are critical skills
How to write Collection Representative Resume
Collection Representative role is responsible for credit, insurance, english, customer, finance, training, database, security, compensation, bookkeeping.
To write great resume for collection representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collection Representative Resume
The section contact information is important in your collection representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collection Representative Resume
The section work experience is an essential part of your collection representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collection representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collection representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collection Representative resume experience can include:
- Experience working in a group environment (large company)
- Collection experience in construction or manufacturing environment
- Collection experience in construction or manufacturing environment
- Locates and secures recovery plans on prior losses that have not sought protection under the bankruptcy laws. (Daily)
- Strong and clear communicator via telephone and email
- Accounts Receivable knowledge/experience a plusSearch Jobs US
Education on a Collection Representative Resume
Make sure to make education a priority on your collection representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collection representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collection Representative Resume
When listing skills on your collection representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collection representative skills:
- Experience working to targets and deadlines
- OneMain provides an excellent compensation package including benefits and incentives
- Responding to inquiries from internal personnel, customers, and external parties including courts and agencies
- Recommending adjustments to customer accounts and obtaining approval within established guidelines
- Accounting and cash management processes are required
- Contacting customers for payment
List of Typical Experience For a Collection Representative Resume
1
Experience For Medical Collection Representative Resume
- Responsible for reviewing open AR by project / signing legal documents waiving security rights when applicable
- Review new/existing job information to substantiate appropriate credit limit
- Prepare reports for customers that have balances of $10,000 or greater and are greater than 60 days old
- Update non-credit related customer master data
- Contacts clients who have loans and credit cards ranging from 10-180 days past due, matured loans, loan reserves and overdrawn demand deposit accounts via telephone, email and mail in an effort to preserve the company’s assets, while complying with internal policy and procedures. (Daily)
- Develop customer relations in order to establish and set appropriate timeframes for customer default. This would include follow-up contact, promise to pay dates are met, and all written notices required under the Fair Debt Collection Practices are followed. (Daily)
- Prepares loans to be charged-off by completing the Charge-off Request form, filing the proof of claim with the proper courts and converting the loan file to a charge-off file. (Monthly)
- Processes all consumer disputes received from the credit bureaus and coordinates electronic updates to Borrower’s credit reports. (Daily)
- Meet defined department goals
2
Experience For State Tax Field Collection Representative Resume
- Work with management to review and revise credit policies and procedures
- Coordinate collection agency correspondence
- Comprehensive analysis of financial information and assessing the risk of offering credit to customers in accordance with established corporate policy and optimizing corporate profitability
- Maintain existing credit accounts on an on-going basis
- Maintain current knowledge of legal compliance and risk-related issues involved in the approval of credit (i.e. bankruptcy laws and UCC)
- File proofs of claim in bankruptcy conditions and negotiate “Preference” payment conditions
- Average 30-50 collection calls daily
- Comfortable with Internal and External customer interface
- Manipulate and function in MS Office (Excel, Word, and Outlook)
3
Experience For Credit & Collection Representative Resume
- Responsible for timely dispute resolution and negotiation/pay outs within department guidelines
- Identify, document and distribute disputes to the appropriate area for resolution / conduct conferences with sales / and-or customers to resolve disputed items
- Conduct monthly meetings to communicate collection status of balances on assigned accounts with branch and company management
- Prepare and mail preliminary lien notices and bond claims that comply with state statutes in order to secure account receivable balances. File & record actual lien filings according to State Statutes
- Manage an assigned portfolio of customer accounts
- Contact (phone and/or email) all past due customers to resolve all issues and delinquencies and ensure prompt payment
4
Experience For Client Collection Representative Resume
- Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people
- Reconcile all customer accounts and process all credit notes, offsets, and refund requests
- Record in a clear and concise manner all collection activities / comments and contact information
- Ensure all Accounts Receivable policies and procedures are followed
- Provide an accurate probability of bad debts on a monthly/quarterly basis
- Foster communication and teamwork within the AR team, the MSS, and across all Metso business segments
- Provide a high level of customer service in a professional and courteous environment
- Provide initiative and ideas on the improvement of work processes
5
Experience For Psegli Telephone Collection Representative Resume
- Work with the Accounts Receivable Team to deliver on all agreed upon individual and team goals/results
- Provide copies of invoices and statements
- Research, compile, maintain and manage data related to collections efforts
- Fluent in English and Polish, both written and verbal
- Proficient with MS office and in house databases
- Interface with sales and operations to communicate various customer related issues
6
Experience For AR Collection Representative Resume
- Release customer orders on credit hold
- Drive resolution of disputed accounts receivable items
- Understands and agrees to follow Federal laws on collection practices
- Assist with disconnected phone numbers and incorrect contact information
- Document in detail all efforts in appropriate computer system
7
Experience For Self Pay Collection Representative Resume
- Maintain accurate and up to date information in the account history
- Independently resolve customer disputes to ensure the maximum turnover of receivables
- In addition, this role provides detailed analysis of issues to identify root causes and trends in order to determine corrective actions required to achieve issue resolution and mitigate reoccurrences
- The Receivables Analyst delivers clear, concise and expedient responses to inquiries and data requests from Customers, Finance and other business stakeholders
- Identify, document and distribute disputes to the appropriate area for resolution
- Conduct conferences with sales / and-or customers to resolve disputed items
8
Experience For Data Collection Representative Resume
- Perform customers credit reviews and recommendations of cuctomer credit limits
- Manage the distributors account for Metso Minerals USA, send electonic statements twice a month and prepare monthly distributors reports by region
- Document AR credit and collection work instructions, provide support to the AR team and open tickets with the IT help desk for issues that can't be solved locally
- Six months experience in a collection/call center environment or one year customer service experience
- Microsoft Office knowledge (Excel, Word, Outlook)
9
Experience For Senior Collection Representative Resume
- Provide input to or prepare various monthly ad hoc reports for the Corporate Credit Manager
- Work and communicate with coworkers and outside agencies
- Process online payments
- Knowledge of receivable
- Adaptable to change
- Have high energy
- Familiarity with medical/hospital billing systems and third party payment processes desired. This includes familiar with Epic HB, PB and SBO functions either due to prior training or through a combination of training classes and peer-to-peer training. Formal training of 20+ hours combined with 6 – 8 weeks of Unit Management team and peer training is typical
List of Typical Skills For a Collection Representative Resume
1
Skills For Medical Collection Representative Resume
- Previous collections background and experience
- Experience with the Texas Notice Process required
- Experience with lien releases and waivers required
- Experience with collection of consumer debts
- Related work experience required
- Collection experience in a construction environment
- Experience with the Texas Notice Process
- Experience with lien releases and waivers
2
Skills For State Tax Field Collection Representative Resume
- SAP and FACTS Experience
- Experience in a commercial collections environment
- Direct Industry Experience
- Skill in Excel
- Processing credit memos via workflow
- Developing payment plans for customers in past due status
3
Skills For Credit & Collection Representative Resume
- Analyze reports from credit reporting agencies which includes obtaining and analyzing financial statements, balance sheets to support credit decisions
- Handles all aspects of the business including but not limited to scheduling payment arrangements on outstanding debt
- Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted
- Knowledgeable on basic Medicaid Process relating to resolving account and Medicare as a Secondary Payer (MSP)
- Proficient in reconciling customer accounts (matching debits and credits)
- Have ongoing oversight on loans going through debt management/debt settlement
- Maintain aging balance less than 60 days outstanding
4
Skills For Client Collection Representative Resume
- Receive incoming calls from customers with questions regarding their account balance
- Develop tracking reporting for the purpose of collections results and follow up
- Identification of potential emerging credit risk customers through coordination with Financial Credit Analysts and Credit Managers
- Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation
- Competent at managing conflict
- Resolve and handle complex billing questions, complaints and issues
- On-going, acceptable credit history
5
Skills For Psegli Telephone Collection Representative Resume
- Work night, weekend and/or early morning hours based on business
- Complete and document daily collection calls and identify high risk accounts / placing accounts in suspension within department guidelines
- Monitor and collect all past due invoices maintaining “over 90 days past due” percentage below 2% of total past due amounts
- Increase cash flow by maintaining the corporate DSO to the agreed upon objectives
- Contact customers to resolve billing issues daily
6
Skills For AR Collection Representative Resume
- Final processing of closed accounts
- Update ERPs manually placing accounts on hold
- Interface with credit department for the purpose of reporting customers that are in distressed financial condition
- Answers incoming calls from debtors
- Strategically manage a complex portfolio of accounts, develop relationships with Distributors to proactively minimize primary invoice aging
7
Skills For Self Pay Collection Representative Resume
- Collections including coordination with Risk team to manage hold orders
- Recommend solutions for final closing of unresolved disputes
- Manage an assigned portfolio of customer accounts including distributors for Metso Minerals USA
- Skip tracing background
- 20 hours/week: Mon-Fri: 4pm-8pm
- Work independently and manage one's time
8
Skills For Data Collection Representative Resume
- 1 - 2 years related experience. General computer skills with working knowledge of word processing, spreadsheet, and email applications. Detail oriented with good analytical and organizational skills
- Initiating and providing necessary information to proceed with alternative collection procedures (i.e. recommendation of legal action, and referral to outside agencies)
- Previous experience meeting production goals and driving collections improvement
- Quality focused and not afraid of escalating issues
- Have a basic understanding of finances
- Experience working within multiple Windows PC applications, which includes the ability to learn new and complex computer system applications and ability to navigate a computer and be on the phone simultaneously
- High speed internet connection in home office, a valid driver’s license, and use of a personal vehicle are required
9
Skills For Senior Collection Representative Resume
- Experience in a collections specific role
- Active member of National Association of Credit Management
- Completion of formal credit program
- Knowledge of food industry and food industry operations
- Proficient in Microsoft applications such as Excel, Word and Outlook
10
Skills For Charge Collection Representative Resume
- Knowledge of mechanic and materialman lien statutes and payment bond claim procedures
- Actively participates in the investigation and resolution of customer payment deductions and disputes
- Within established limits approve the release or hold of orders
- Perform credit reviews to assist in the credit limit increase/decrease process and maintain updated customer credit files including updated tax exemption certificates as needed
- Works with Cash Application Department to resolve questions regarding customer payments
- Takes action on customer accounts that are delinquent. Communicates status of risky accounts and collection efforts to Corporate Credit Manager
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