Collections Associate Resume Sample
Cara Hilll
7650 Jerrell Forks,
Dallas,
TX
+1 (555) 681 5464
Work Experience
Collections Associate
03/2018
-
PRESENT
Los Angeles, CA
- Center open 7am-8pm M-F
- Assist in the updating of SOP’s, forms and processes used to better assist the team and client
- Talk and listen on a phone for your entire work shift (8, 9 or 10 hour shift)
- Contacting clients via telephone, email, or letter to recover funds
- Educating customers on how payments are processed through our Bill Pay product
- Investigating customer inquiries and ensuring an accurate and timely resolution
- Support Sales and profitable growth of the Business through building nonstandard and complex product structures in the ERM Billing System (ERM, SAP, Apollo, My Account and Trax)
- Manual configurations in ERM Billing System
Credit & Collections Associate
03/2013
-
01/2018
Detroit, MI
- Typical account adjustments take 5-7 minutes
- Backlog of around 3000 Accounts
- Support growth of business by creating Product Structures in the BOLT Contracting System
- Support Product Team in calculating customer impacts related to regulatory changes in the marketplace
- Handles and resolves all collection transactions including correspondence with customers, attorneys, collection agencies, and interaction with internal departments to resolve customer’s collection issues
- Interfaces with management, internal/external customer and collection agencies regarding write-off accounts
- Reviews daily/weekly credit balance/equipment reports and submits them to appropriate vendors or departments
- Provides monthly/weekly reporting on collection activities
- Processes & conducts research pertaining to lost, stolen or damaged equipment and provides complete monthly/weekly reporting on equipment loss and recoveries
Billings & Collections Associate Director
06/2009
-
01/2013
New York, NY
- Processes collection invoices, applies customer payments, adjustments and research unprocessed payments
- Proven skills in MS Office
- Possess good oral and written communication skills; organizational and mathematical skills needed to accurately complete daily work
- Dedication to follow through on all projects
- Manage collections for an assigned portfolio of association communities
- Review Aging Reports for each community, update collection statuses, add notations to accounts, follow action process and procedure
- Communicate via phone and email with delinquent members regarding payment plans and account questions
- Act as liaison between the association attorney and board of directors
Education
University of Phoenix - Lenexa Learning Center
2003 - 2008
School's Degree in Business
Professional Skills
- Excellent account reconciliation skills/ analytical skills
- Strong organizational and time-management skills and excellent attention to detail
- Strong problem solving skills in addition to detail focus
- Computer skills, including experience with ERP systems and MS Office
- Strong collection and skip tracing skills
- Excellent customer service, communication, reconciliation, and decision-making skills
- Need to be well organized, strong attention to detail and sound judgment and troubleshooting skills
How to write Collections Associate Resume
Collections Associate role is responsible for collections, training, basic, credit, general, techniques, software, mentoring, collection, negotiation.
To write great resume for collections associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Associate Resume
The section contact information is important in your collections associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Associate Resume
The section work experience is an essential part of your collections associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Associate resume experience can include:
- Excellent communication skills and excellent attention to details
- Strong customer service orientation coupled with a proven ability to effectively collaborate with others in the accomplishment of team goals
- Able to work with data entry systems, credit bureau reports and collection techniques Excellent customer service and telephone skills
- Good personal organisational skills to manage several tasks concurrently
- Training in Collections skills including negotiation, complaint handling and collections processes
- Follows basic call flow and handling procedures while adapting to each conversation using the phone skills and techniques learned during training
Education on a Collections Associate Resume
Make sure to make education a priority on your collections associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Associate Resume
When listing skills on your collections associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections associate skills:
- Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
- Good problem solving, questioning, negotiating and influencing skills
- Strong 10 Key and Keyboarding skills
- Excellent interpersonal and customer care skills
- Excellent communication skills and mathematical ability
- Solid Microsoft Office skills (Word & Excel) Vlookup and Pivot tables
List of Typical Experience For a Collections Associate Resume
1
Experience For Credit & Collections Associate Resume
- Experience handling AR as well as collections portfolios
- Paralegal and/or work experience in HOA/COA community management desirable
- Experience in billing, collections or customer service
- Contact customers to resolve invalid credit card or bank account details
- Customer service and/or credit and collections experience
- An ability to prioritize and manage multiple responsibilities
- Working knowledge of AR and Credit
2
Experience For Senior Collections Associate Resume
- Assist with identifying and communicating any billing discrepancies for immediate correction
- Self-starting individual who adjusts easily to working within a team setting
- Maintain several department spreadsheets for tracking and billing purposes
- Support Collections Specialists as needed for billing, monitoring invoices, review accounts, track payment plans
- Perform research using computer including FMLS, PACER, GSCCCA
- Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required
- Responsible for monitoring and maintaining assigned accounts, as it relates to customer calls, account adjustments and
- Responsible for account research including light skip tracing
3
Experience For Billings & Collections Associate Director Resume
- Reconciles client discrepancies pertaining to outstanding balances
- Reconciles customer accounts and prepares adjustments following standard operating procedures
- Communicates on an ongoing basis with billing staff and sales account managers to resolve accounts receivable issues as appropriate
- Collect the outstanding receivables balances from the aging report via telephone calls and email correspondence
- Participate in creating and enhancing credit and collection policies and procedures
- Participate in month-end closing and reporting
- Reduce delinquent account balances by communicating directly with client to request payment on outstanding invoices on a daily basis
- Reconcile customer disputes by working with operations, sales and billing teams to resolve issues timely and efficiently
4
Experience For Hedis Collections Associate Resume
- Maintain daily, weekly and monthly tracking sheets and provide updates to management/accounting regularly and as requested
- Communicate with board of directors regarding recommendations and course of action
- Track bankruptcies, foreclosures, and lawsuits for reporting purposes
- Build confidence in communicating with both external and internal customers
- Develop in-depth understanding of multiple products
5
Experience For Truckload Collections Associate Resume
- Answer customer calls and requests regarding collections
- Provides customer service regarding collection issues, initiates customer refunds, processes and reviews account
- Reconciles customer disputes as they pertain to payment of outstanding balances
- Accurately maintain customer records in accordance with Xerox policies and procedures ensuring accuracy of all records
- Initiate customer contact to resolve outstanding Xerox invoices and maintain current account receivable records
- Prepares outstanding account reports and reference information
6
Experience For Business to Business Collections Associate Resume
- Communicates any escalation issues to management and assist in providing support documentation
- Provides customer service regarding collections issues
- Prepares weekly and monthly reporting and presents data to management
- Oversees the credit assessment, collection and ongoing maintenance of Customer accounts
- Initiates the collection process of overdue accounts contacting customers via letters and phone calls to collect payments on a timely basis
- Follows up on outstanding issues and updates system notes with the status of all collection activity
- Maintains customer collection files to ensure information is complete, accurate and compliant with standard operating procedures
- Follows general operating procedures to recommend amounts for write-off
7
Experience For Collections Associate With German Resume
- Reviews requests for refunds to ensure appropriate document exists to enable processing or transfers to other accounts
- Review and negotiations regarding delinquent accounts
- Receives payments, notating the amount paid to customer account
- Receives payments, notating the amount paid on customer account/invoice
- Perform credit analysis preparing credit increase/decrease recommendations
- Be direct with policy and procedures of company and collecting of past due funds
8
Experience For Senior Credit & Collections Associate Resume
- Work in a call center environment, answering a multi-line phone system
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level with emphasis on Outlook and Excel
- Knowledge of the litigation process and the legal concepts associated with specific legal needs
- Knowledge and use of legal terminology, legal documents and procedures
- Compliance to UK Consumer’s internal policies
- Training in Collections skills including negotiation, complaint handling and collections processes as well as in-depth knowledge on vendor management. Build confidence in communicating with both external and internal customers. Develop in-depth understanding of multiple products
- Personal attributes that include reliability, professionalism, ability to work independently, positiveattitude, and ability to remain calm in stressful situations
- Highly articulate and comfortable communicating with customers
9
Experience For Collections Associate Fluent French Resume
- Contacts Customers directly regarding payment on open accounts receivable
- Able to maintain a high level of service awareness at all times and understand the strategic importance of customer service to our organization
- Professional, enthusiastic and a team-player
- Excited to multi‐task in a fast paced, dynamic environment
- A strategic problem solver, ready to proactively tackle projects
- Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues
- Reconciles the entered/invoiced order to the Customer’s purchase order and payments received
- Prepares collection letters, spreadsheets and Customer account statements as needed
- Recommends to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection
10
Experience For Collections Associate Fluent Resume
- Model MSD’s Leadership Behaviors and inspire others to act in this way also
- Contact customers for collection of delinquent invoices and invalid deductions to ensure the maximum turnover of receivables and to achieve Halyard Health’s AR performance target metrics
- Collections or related experience in a high transaction industry
- Review and analyze customer’s open receivables to ensure compliance with credit limits and terms of payment
- Receives payments and posts amount paid to customer account
- Confers with customer by telephone or email to determine reason for overdue payment and review terms of sales, service, or credit contract
- Make up to 100 outbound calls
- Set customers up for repayment plans
- Update customer information in database
List of Typical Skills For a Collections Associate Resume
1
Skills For Credit & Collections Associate Resume
- Exceptional organizational, multi-tasking, planning, leading, and controlling skills
- Clerical skills and background, typing ability and/or computer training required
- Demonstrated ability to identify and resolve complex problems requiring changes in priorities and workflow, or partnering with other units
- Utilize critical thinking skills to successfully manage account inventorySearch Jobs US
- Demonstrated experience handling paintings, sculpture, works on paper, textiles, and decorative arts
- Creative problems solving skills
- Communicates and follows up effectively with sales department regarding customer accounts on a timely basis
- Collections experience & strong analytical/financial background
- Exceptional organizational, time management and written/verbal skills required
2
Skills For Senior Collections Associate Resume
- Communicate effectively with sales staff
- Three years’ work experience in collections and deductions is required, or an equivalent combination of education and experience
- 6 months – 1 year collections or accounts payable experience/customer care/sales experience in an international environment
- Superb telephone manner together with great written skills
- 6 months – 1 year’s collections or accounts payable experience/customer care/experience in an international environment
- Three years’ work experience in invoice collections and deductions is required, or equivalent combination of education and experience
- Negotiation / assertiveness skills
- Bilingual language skills in English and French an asset
- To be able to fully acquire the skills necessary to perform tasks assigned in either CAAP or Collections
3
Skills For Billings & Collections Associate Director Resume
- Two to five years of prior experience in collections, preferably working in corporate collections
- Exceptional customer service and communication skills, verbal and written
- Exceptional communication skills both written and verbal with a polished, professional and friendly demeanor
- Teamwork orientation, with mentoring skills and a willingness to help others
- Solid Excel experience
- Having a collaborative and proactive style to build effective relationships with customers and income owners within Severn Trent
- Demonstrated ability to participate in collections-related matters, by successfully implementing corrective actions and performing problem solving analysis
4
Skills For Hedis Collections Associate Resume
- Skill in establishing and maintaining positive relationships with customers and co-workers
- Experience Required: Handling incoming calls, preferably in the area of Credit & Collections
- Experience Required: Handling incoming calls, preferably in the area of Credit & Collections or accounts Payable
- Related work experience with accounting/bookkeeping and/or account reconciliation
- Credit/Collections experience with 1 year working in a call center environment
- Experience working in a high volume/fast-paced environment
- Relevant experience (depending on the position’s career level)
5
Skills For Truckload Collections Associate Resume
- Good understanding of team’s product
- Collaborative team player having the ability to multi-task and prioritize to meet deadlines in a fast paced environment
- Business to business collections and accounts receivable experience, including
- Establishes and maintains effective and cooperative working relationships with dealers and sales
- Communicates with customers, internal and external during the credit card payment validation process in a professional and sensitive manner
- Strong knowledge of customer relationship management principles including customer service, collections, deductions, and related activities
- Experience working in a support role in a team environment
- Financial advice/planning and/or debt management experience
6
Skills For Business to Business Collections Associate Resume
- Financial advice/planning and/or debt management experience
- Experience processing preliminary notices on properties
- Skip Tracing experience
- Customer service and/or collections experience
- Collections/Customer Service experience
7
Skills For Collections Associate With German Resume
- Collections/Customer Service experience within the last 8 years
- Experience in a high volume collections role
- Excellent written and verbal communcation abilities
- Experience in SAP ERP system, SAP-FSCMs
- Likely to have had considerable experience within a large organization, ideally within collections / customer service
- Knowledge and experience with credit analysis and credit and collection procedures
- Collections experience
- Collections experience is required
8
Skills For Senior Credit & Collections Associate Resume
- 6 months + collections experience on the EMEA Services
- Experience in collections, preferably in a multinational online services company
- Strong team player who is able to thrive under pressure in order to meet deadlines
- Credit and collections experience
- Assertive communicator with excellent telephone etiquette
- Experience with field personnel and/or external customers highly desired
- Excellent written / verbal communications
- Languages: Native Polish and Good English
- Commercial collections and/or credit experience
9
Skills For Collections Associate Fluent French Resume
- Credit or related experience
- Experience in credit and collections
- Demonstrated ability to observe and comply with all safety, environmental, regulatory, and statutory requirements
- Experience in Finance required
- Collections experience, all stages
- Demonstrate our core values – Passion, Accountability, Customer Focus and One Team
10
Skills For Collections Associate Fluent Resume
- Collections experience, all stages
- Loss mitigation experience
- Demonstrate initiative/self motivation and the ability to work under pressure
- Experience in accounts receivable or customer service
- Previous collection experience a definite asset
- Demonstrate patience while working through a process
- Two or more years of collections or customer service experience in a rapid growth technology, software, or manufacturing environment
List of Typical Responsibilities For a Collections Associate Resume
1
Responsibilities For Credit & Collections Associate Resume
- Experience working in process driven or shared service center environment
- Direct credit and collections experience in a commercial and/or collection environment
- Experience in finance required
- Handling inbound and outbound calls from our corporate card members whose accounts are flagged as overdue or delinquent using written and verbal communication
- Providing solutions to the card members to help them bring their account into normal status,
- Following up on any actions that are a result of the call and documenting all actions,
2
Responsibilities For Senior Collections Associate Resume
- Handling incoming call activity, preferably in the area of Credit & Collections
- Handling of incoming calls activity, preferably in the area of Credit & Collections
- Directing and Developing Others
- Working knowledge of credit card, consumer loan and home equity products
- Working towards a multiple targets to ensure optimum collections linked to bonuses
- Adhering to American Express policy and procedures
- Interact with clients on a daily basis, answering inquiries and providing information
- Overcomes customer objections concerning payments and assists them in understanding their account terms
- Deliver results through the efficient actioning of accounts, in terms of accounts worked in classes, mail and email referrals, and incoming calls
3
Responsibilities For Billings & Collections Associate Director Resume
- Action accounts in a timely manner, including raising provisions for accounts where required by credit policy
- Support the goal of providing value added service whilst simultaneously balancing service and control
- Trace delinquent customer’s hierarchy by inquiring at Google search, Open Solutions Internal Sales Team or through other vendors
- Detailed investigation and reconciliation of outstanding receivable accounts
- Identifies and resolves basic and routine issues impacting payment
- Proficiency in the use of word processing software (Microsoft Word, Excel and Outlook specifically)
- Plan, analyze, and collect on past due accounts while maintaining a strict adherence to our Collections policies and procedures
- Dynamic decision-making and impeccable judgment
4
Responsibilities For Hedis Collections Associate Resume
- Process credit card payments over phone and apply cash in accounting systems
- Work independently without constant supervision while being a member of the team
- Working knowledge of credit card, consumer loan and home equity products
- Competancy processing lien waivers
- Knowledgeable in TX lien and bond statues, and/or filing claims
- Follow Legal (and broader bank) policies, procedures and strategies, and base decisions on these guidelines, working within individually assigned CAD
- Risk analysis and review of customer accounts, recommending process improvements where relevant
- Negotiation with card members to determine the best course of action and gaining agreement for both short and long term solutions
5
Responsibilities For Truckload Collections Associate Resume
- Respond to card members enquiries in an appropriate manner, offering personalized service with a ‘can do’ attitude
- Analyzes aging reports
- Average Total Customers Served: 300-400 Billing Accounts
- Interface with Customer, Business Area, Accounts Receivable, Billing Analysis and Customer Master Data
- Change payment mode according to client's request
- Update and maintain current payer’s information for billing purposes
6
Responsibilities For Business to Business Collections Associate Resume
- Aged debt analysis and reporting
- Proactively maintaining a clean and up to date ledger
- Ensure timely collections of outstanding balances from customers per our company´s credit & collections escalation policy
- Work proactively with clients to ensure timely payments
- Generate customer statements to reflect any open invoices, debit memos, credit memos, and payments
- Research and resolve on-account monies
7
Responsibilities For Collections Associate With German Resume
- Identify collection barriers and work cross functional with internal and external resources to resolve issues
- Assist AR team with accounts receivable reconciliations, issue resolution, and process improvements
- Maintain account collection and dispute notes and statuses in AS400 system
- Distribute skipped and/or past due invoices, credit memos to customer and process any due refunds
- Rotate with other team member to relieve the receptionist
- Follow all legal and corporate mandates to establish 100% compliance
- Makes collection calls and/or handles correspondence
- Adjustments, resolves client discrepancies and short payments
8
Responsibilities For Senior Credit & Collections Associate Resume
- Answers high volume phone calls from assigned delinquent customers
- Provides customer service internally and externally
- Meets defined department goals and activity metrics
- Responsible for Account Receivable activities in accordance with Xerox Policies and procedures
- Achieves business objectives for collection of customer payments
- Receives no instruction on routine work, general instructions on new assignments
9
Responsibilities For Collections Associate Fluent French Resume
- Full ownership and administers the A/R & collection process for clients
- Files and maintains credit and collection documentation
- Ensures strict adherence to client guidelines
- Assists in the procurement and file maintenance of tax exemption certificates
- Work in a fast-paced environment and willingness to assist in a variety of tasks as assigned by management
- Receives inbound calls and makes outbound calls to negotiate and collect current and past due amounts on medical accounts
- Adheres to all departmental procedures, HIPAA (Health Insurance Portability and Accountability Act), UDAAP (Unfair Deceptive or Abusive Act or Practices). and FDCPA (Fair Debt Collection Practices Act) regulations
10
Responsibilities For Collections Associate Fluent Resume
- Confer with customers by telephone or email to determine reasons for non-payment and if necessary research the terms of sales, service, or contracts
- Locate and notify customers of delinquent accounts by telephone, or email to solicit payment
- Handle a high volume of inbound/outbound collections calls
- Maintain records and files and prepare reports, store, update and retrieve financial data
- Trace and locate debtors to negotiate payment arrangements
- Work closely with rest of credit team
- To complete the 20-day classroom training and 20-day on-the-job training provided by EFS management intended to develop his competency as an experienced CAAP or Collections specialist
- Works with customer to negotiate a repayment arrangement in a minimal number of contacts. Updates customer's contact and account information during each contact
- Utilizes payment options and negotiates payment arrangements
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