Communication Analyst Resume Sample
Emma Vandervort
8852 Marks Island,
Chicago,
IL
+1 (555) 434 4575
Work Experience
Senior Unified Communication Analyst
05/2017
-
PRESENT
Houston, TX
- Interviews programmers, engineers, developers, and other technical personnel
- Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research
- Working with Sales, Training and Product Management as key stakeholders, develop integrated campaigns that create and sustain awareness of Eaton’s products and services
- Provides ITIL based operational support and acts as a technical escalation point for the Unified Communications (Hybrid Skype for Business) infrastructure
- Oversees process of on-boarding/off-boarding clients and the relationship between Active Directory and Skype for Business for both Cloud and On-Premise configurations
- Manages Skype for Business UC interconnections with other key infrastructure technologies such as email, Active Directory, SharePoint, Office 365, Mobile devices, Audio Visual systems, etc
- Management of DID ranges, dial plan configuration and polices
Marketing Communication Analyst
10/2011
-
11/2016
Detroit, MI
- Ensure content is consistent with the Client brand in terms of tone, manner, and messaging
- Manage and complete multiple assignments in short time frames and coordinate diverse projects and activities into a cohesive and strategic program for a single client or for a program
- Acquire the input and resources of other communications staff in the organization to fulfill the objectives of communication plans and projects on behalf of communications practice leaders'' clients
- Implement measures to determine effectiveness of communications programs and create plans to improve results
- Demonstrated excellence in working collaboratively in a team setting
- Strong proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Understanding of existing Home Lending communications platforms and information repositories
- Position is subject to call-in during non-working hours as necessary
Summer Student Communication Analyst
06/2007
-
09/2011
Dallas, TX
- Provides oversite support of on premise equipment and configuration including SBA/SBC, and PSTN utilized by Skype for Business
- Identify key metrics and implement KPI reporting in collaboration with UMG’s managed service provider (MSP)
- General oversight on vendor/third party interaction with UMG for Skype for Business, including Incident/Change/Problem management related to Unified Communications
- Complete the reporting and analysis for the Skype for Business environment including Call accounting, periodic audit and review of systems, configuration, and billing
- Ensures work instructions and best practices documentation is up to date, including development and maintenance of related administrative and associate documentation
- Works with Client Services to educate end-users on effective use of communications and collaboration features of UC infrastructure
- Develop and implement communications plans and tactics to fulfill the strategic and operational goals and objectives of the program developed by the communications practice leader for his/her clients to deliver,
- Provide communications consulting to internal clients on internal and external communications programs, projects and tactics
- Strategize with client, writes creative briefs, researches and analyzes information, prepares presentations (PowerPoint presentations, speeches and talking points), plans logistics, and manages overall coordination
Education
Utah State University - Orem Education Center
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong time management skills and flexibility for meeting changing priorities and tight deadlines
- Related experience. Superlative writing skills is required. Experience in a system acquisition program office is desired
- Analytical, business process development skills and problem-solving skills
- Experience working in a CISCO VOIP environment or CISCO certifications. Strong communication skills both
- Strong professional executive copywriting and editing skills, comprehensive understanding of modern methods of communication
- Strong content marketing skills and ability to shape and contribute to complex technology topics
- Strong project management skills with an emphasis on work with multiple teams/stakeholders
How to write Communication Analyst Resume
Communication Analyst role is responsible for communications, design, marketing, basic, organizational, software, business, media, reporting, presentation.
To write great resume for communication analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communication Analyst Resume
The section contact information is important in your communication analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communication Analyst Resume
The section work experience is an essential part of your communication analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communication analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communication analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communication Analyst resume experience can include:
- Strong organizational skills and ability to balance multiple priorities, while practicing fundamental project management skills
- Excellent organization, customer service and communications skills
- Strong quality mindset, interpersonal and presentation skills
- Very good MS Office skills, in particular Excel
- Writing, editorial and presentation skills
- Quick learner with creative and analytical problem-solving skills
Education on a Communication Analyst Resume
Make sure to make education a priority on your communication analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communication analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communication Analyst Resume
When listing skills on your communication analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communication analyst skills:
- Superb marketing and communications skills, including writing and editing. Strong operational and business acumen. High attention to detail
- Effectively prioritize and manage individual assigned tasks independently, delivering work on time and within budget
- Demonstrated experience in implementing supporting training and communications plans for large scale IT services projects
- Prior experience in managing a communication project utilizing multiple modalities of communications, e.g., e-mail, print, web content
- Experience in developing and implementing marketing and communication strategies and plans
- Strong understanding of Skype for Business group/system policies, survivable branch appliances, unified messaging, Active Directory, federation
List of Typical Experience For a Communication Analyst Resume
1
Experience For Marketing Communication Analyst Resume
- Refine and develop KPIs for monitoring Marketing Communication activities in terms of effectiveness
- Thorough knowledge and demonstrated proficiency in all aspects of analysis, managing projects and marketing expertise
- Proven success managing project plans
- Analyze and validate findings, creating reports, presentations, and visualizations
- Experience in Marketing Communications
2
Experience For Shelf Edge Communication Analyst Resume
- Experience in Marketing Communication in B2B
- Content management experience, like SharePoint and WordPress
- Secure new prospects for effective lead generation within Marketing and Sales
- Develop expertise with end user groups’ engagement drivers and personas to optimize content effectiveness
- Improve tools & processes for ROMI assessment & monitoring of MarCom activities in close collaboration with the Marketing Communications team
- Provide recommendations on tactics/placements, targeting/segmentation and messaging to meet specific campaign objectives
- Digital marketing/social media marketing
- Brochures, proofing and copy writing
3
Experience For External Communication Analyst Resume
- Ericsson Sourcing and other units
- Perform complex data analysis blending operational and financial data to allow senior management to make critical business decisions
- Work with international Johnson Controls, Security Products employees to share marketing resources
- Serve as a point person for the MR business for marketing communications campaigns and vehicles
- Executive communications: Prepare spokespeople for briefings. Host prep calls, develop key messages, talking points, slides and support demonstrations
- Two yrs. network exp. in WAN/LAN communications; PC based applications exp. with MS Word, Excel and Access; MSCNE desired or working on certification
- Successfully communicate at all levels of the organization
- Suppliers, Sales and account managers
4
Experience For Global Product Pmo-assoc Communication Analyst Resume
- Curation and creation of articles, blog posts, newsletters, video scripts and commentaries, infographics, outlines and speaker notes to communicate Technology’s vision, strategy and initiatives. This includes writing, editing, and championing of communication’s best practices
- Manage CEB’s Commercial portals to enable sales success by ensuring consistent format and functionality across all business lines. Includes driving adoption, developing training, resourcing of services, and managing communications
- The Communication Analyst researches industry trends (e.g. through networking, benchmarking, industry publications and contacts) to determine new methods for message delivery
- Establishes and tracks metrics that help correlate internal communications programs to employee productivity and organization performance
- Responsible for production of monthly Business Transformation newsletter
- Work with vendors to identify and develop BOM’s for the solution
- Implement new and better ways of internal communication, practices and techniques ensuring alignment to CSC Costa Rica and Citi’s corporate branding and standards
- Author articles and facilitate the collection of program news for the quarterly Stakeholders’ Newsletter, working with Senior Leadership to ensure the mission and vision of the newsletter is achieved. In addition, maintain an e-mail roster for all Stakeholders’ Newsletter recipients
- Ensure execution of the action plans in the different work streams of the employee engagement strategy and areas of focus in alignment with the FRO senior leadership team.
5
Experience For IT Reporting & Communication Analyst Resume
- Effectively communicate results & insights to other key executives & stakeholders
- Provide regular monthly and yearly reporting
- Develop, implement, and share metrics about quality, performance and outcomes
- Measure performance & identify improvements
- Manage scheduled and ad-hoc reports
- Report on operational dashboard and goals. Work with the Director to develop a monthly cadence for relevant metrics by consolidating communications and existing reports
- Deliver work that is of high quality, accuracy and relevant - this includes financial models, management-ready presentations, and other relevant outputs as required
6
Experience For Stakeholder & Communication Analyst Resume
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Create written content for web pages, blog posts, email, videos, case studies, social media posts, PowerPoint presentations, white papers, spec sheets, brochures, press releases and more
- Experience with Video/TelePresence, IVR/Contact Center, TV’s (ie.Telehealth)
- Keeping organizational charts, reference guides and fact sheets current for both internal and customer-facing artifacts
- Assist in development of product positioning, messaging and promotion
- Ensure consistent use of branding based on company guidelines
- Develop and execute email campaigns
- Coordinate webinars and meetings
- Support other video brand solutions in the form of videos, graphics and animations
7
Experience For Resource Management & Customer Communication Analyst Resume
- Work with technology partners to cross promote solutions
- Work alongside the network engineers and the Telecom manger on large projects to implement complex unified communication systems. Participate in the planning, design, and implementation of UC systems and endpoint configurations. Help coordinate site surveys, requirement gathering & documentation, and perform occasional end-user training
- Maintain Cisco Voice certifications (CCNA Voice minimally)
- Maintain systems such as Connexall and Vocera applications,
- Professional attitude and demeanor towards clients, partners and peers. Ability to work weekends and/or off hours as necessary to meet clients’ needs. Ability to travel to remote branch locations scheduled hours, with possible overnight travel
- Work alongside the Telecom manger on large projects to implement complex unified communication systems. Help coordinate site surveys, requirement gathering & documentation, and perform occasional end-user training
- Maintenance and troubleshooting for P1/P2 list in Outlook and in Send Word Now
8
Experience For Knowledge Mgmt & Communication Analyst Resume
- Ad hoc communications, including but not limited to sprints as assigned
- Designs, coordinates and develops customer reports, including the quarterly IT performance brochure to Federal Reserve customers, System IT performance reports, ITOC reports, FRIT Annual Report, and SLA Web performance reports. Identifies report requirements, modifications, and enhancements. Incorporates new performance metrics and data, as needed
- Administers and maintains National IT Service Agreements, Service Level Agreements (SLAs), and Standard Service Offerings. Proactively works with others in FRIT to develop new processes and alert others to required cross-customer updates/changes. Briefs FRIT senior management on SLA process
- Coordinates Enterprise Risk Management (ERM) and COSO activities for CRM; provides reports (e.g., dashboard, etc.) as needed; Coordinates CRM involvement in the risk assessment process; Serves as the Risk Management Steering Group representative for CRM
- Liaison between Release Management and Client Engagement for release-related communications, including drop-in calls
- Provides support on customer-related projects for the CRM management and for the FRIT Director as needed
- Regularly cadenced weekly and monthly communications
- Distribution list maintenance for steady state communications in Outlook
9
Experience For Internal Communication Analyst Resume
- Distribution list maintenance for the TSD team
- Management of All Staff meetings
- Contributes to the 2017 ILM initiative and Curator of the SharePoint site
- Maintain and update the vendor contact and escalation spreadsheet of 45+ vendors that support TWAI and Treasury infrastructure
- Manage vendor travel approvals (e.g., review, log, and get appropriate approvals)
- Review and approve software, hardware, and office supply requests
10
Experience For Services Operations / Communication Analyst Resume
- Designs, coordinates and develops customer communications and reports. Identifies communication requirements, modifications, and enhancements. Incorporates refined and new approaches, as needed
- Leads and coordinates highly specialized customer satisfaction process, including design, development and modification of survey instruments and tools as needed. Identifies critical customer satisfaction information and monitors most wanted improvements. Develops and enhances complex customer satisfaction reports for TSD senior management
- Position has responsibility for planning and performance with management guidance provided on final aspects of work
- Provide on-the-job training and technical leadership to personnel
- Support marketing communications initiatives to create awareness, drive consideration, and ultimately increase brand preference and encourage customer loyalty
List of Typical Skills For a Communication Analyst Resume
1
Skills For Marketing Communication Analyst Resume
- Advanced writing, editing, proofreading skills; and strong oral communication skills
- Strong conceptual skills on how to construct a story either verbally or visually
- Strong negotiation, presentation and management skills
- Proof reading skills and close attention to detail
- Effectively adapt to rapidly changing technology
- Basic photography skills desirable
- Exceptional technical skills in the Unified Communications space, ideally within a Skype for Business hybrid environment
- Experience with digital video recording in the security industry
- Deploy effective benchmarks for measuring the impact of communications campaigns
2
Skills For Shelf Edge Communication Analyst Resume
- Assist with 7005 annual review and updates (e.g., validating vendor contact information)
- Superior time management and multitasking skill
- Demonstrated ability to autonomously make appropriate decisions and solve complex problems illustrated through previous work assignments
- Experience with multi-site operations support in systems operations and administration role to support the Cisco UCCE platform.
- Effective management of client relationships and expectations
3
Skills For External Communication Analyst Resume
- Manage priorities and set internal/customer expectations
- Organize, prioritize, respond to immediate, shifting and competing deadlines, take on new tasks real time if necessary
- Able to demonstrate awareness of business and organizational sensitivities and reflect this in approaches to communicating
- Experience working as a single-change and communications project resource, or as a lead of a small-change team
- Evidence of creating the full range of communications materials to the highest standards
- Relevant experience in social media and web space
4
Skills For Global Product Pmo-assoc Communication Analyst Resume
- Good command of English language, written and spoken
- Creative, innovative, a can-do attitude and a strong teamworker
- Influence and build strong relationships across and outside the department
- Strong familiarity with TCP/IP, IP configuration, peer-to-peer networking
- Equivalent relevant experience
- Adobe Experience Manager, GoogleAdwords, Hootsuite and Canva
- Experience on similar positions
- Customer analytics and marketing research experience required
- Previous analytic experience in an airline or travel industry environment is highly desired
5
Skills For IT Reporting & Communication Analyst Resume
- Tracking, monitoring IFC South Asia platforms and preparing analytical reports and digital intelligence
- Enhancing tools and processes and supporting to implement best practices
- Delivering quality work within required timeframes which meets or exceeds client expectations
- Understanding tools and systems to identify and resolve operational and technical issues
- Providing insight on industry changes that impact communications to keep information current
- Translating strategic objectives into an online communication action plan
6
Skills For Stakeholder & Communication Analyst Resume
- Updating Microsoft Sharepoint sites
- Ensuring 100% compliance with all applicable laws and internal guidelines to align with the Company’s compliance and ethics vision
- Working with 3rd party vendors of agencies
- Building, deployment and monitoring of email marketing programs
- Assist with annual budget planning processes – ensuring a standard template is used, carrying over annual expenses, determining agency spend, etc
7
Skills For Resource Management & Customer Communication Analyst Resume
- Follow all best practices to optimize existing Data and Marketing Automation team email marketing and lifecycle marketing
- Once trained, lead the content management of the website by conducting internal and external research in updating existing content
- IMC support to help ensure accurate tracking, analyze and report all business unit marketing/Advertising and Promotion budgets
- In a marketing analyst role, either in B2B marketing, B2C retailer branding or within market research
- Provide analysis and reporting on marketing channels and insight on how to improve budget efficiency linked to ROI
- Support crafting and sending internal/external e-newsletters or e-mail campaigns
- Support development of marketing campaign specific website landing pages and use Google AdWords to boost traffic
- Support in expenses tracking tasks in close cooperation with the Global Marketing Communications Manager
- Create simple infographics to make the content interesting and for creating greater engagement on social media platforms
8
Skills For Knowledge Mgmt & Communication Analyst Resume
- Stay up-to-date on the latest industry and best practice research, identifying and integrating key resources (data, tactics, and tools) into deliverables
- Administer various marketing and training programs
- Makes decisions in selecting methods for customer satisfaction analysis and choosing appropriate tools/techniques for success
- Execute strategy by ensuring a high volume of fresh, relevant, compelling content is available to be curated and published
- Develop and manage marketing communications campaign components, including print and online
9
Skills For Internal Communication Analyst Resume
- Grasp of digital marketing channels and traditional marketing communication metrics
- Exposure to online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, social, RTB, programmatic buying
- Collaborate with Marketing Automation team to provide data for Marketing-based email distribution
- Knowledge of the National Industrial Security Program Operating Manuel (NISPOM)
- Image and video editing software
- Support Operations with gathering business requirements. Manage the QA and implementation of system enhancements
10
Skills For Services Operations / Communication Analyst Resume
- Build with the segments & marketing teams the yearly target & costs tool
- Assist in development of multimedia packages including videos
- Support development of messaging for product launches and initiatives
- Assist in website projects including website updates and SEO to help boost organic rankings
- Secure and maintain internal marketing reports, structures, processes and manage performance review of activities
- Drive Value Management team utilization of these resources through content management and team relationship-building
- Assist in the drafting, approval and distribution of press releases
- Develop and support external communications strategies and tools (e.g. briefing notes, communications plans, issues management documents, presentations)
- Engage in media monitoring to identify and address any potential issue
List of Typical Responsibilities For a Communication Analyst Resume
1
Responsibilities For Marketing Communication Analyst Resume
- Establish best practice database of effective MarCom activities & provide advice on effective activities to global MarCom manager
- Proven experience in data analysis
- Research and result oriented individual with willingness to work unsupervised and prioritize own workload with a good attention to detail
- Strong appetite for learning and fast learning curve
- Relevant experience in B2B marketing and/or communications
- Experience with communication channels, including direct/e-mail, multimedia, web, and social media
2
Responsibilities For Shelf Edge Communication Analyst Resume
- Responsible for promoting the business units key themes and strategic external communications priorities and initiatives
- Writing experience
- Keen attention to detail. Budget and performance tracking experience, with ability to report, analyze and recommend course corrections
- Training or 3 years of experience in telecommunication circuit design & project implementation (e.g., network engineer with common carrier)
- Use content management systems to analyze website traffic and users engagement metrics to improve user experience through a test and learn
- Experience with Microsoft Office, especially PowerPoint
- Report regional and global budget adherence to Marcom Director & report effectiveness of MarCom activities to MarCom team
3
Responsibilities For External Communication Analyst Resume
- Assess and develop processes and competences to ensure world class customer experience
- Good networker into regions and segments
- Experience in the healthcare field beneficial
- Willingness to be an “in the scrum” team player who can switch gears to be responsive to the business, based on the priority of the day, week or month
- Demonstrates commitment to organization’s policy framework and practices continuous improvement
- Posting and interacting via Yammer tool
4
Responsibilities For Global Product Pmo-assoc Communication Analyst Resume
- Working with IMC Team, project monthly spend for Finance team annually, revising amounts on a quarterly basis
- Coordinating website updates for the IFC EU-SDDP project between IFC, EU and visibility agencyOnline and Web Related
- Willingness to “roll up your sleeves” and provide tactical execution on marketing campaigns, events, asset development, etc. (not just managing, but doing)
- Optimize lead handoff from marketing to sales to promote usability, reporting and funnel performance
- Extract existing data and/or utilize vendor data to create a targeted prospect lists for marketing initiatives
- In collaboration with Channel, Sales and Product Marketing, manage lead generation and marketing programs to fulfill pipeline requirements
5
Responsibilities For IT Reporting & Communication Analyst Resume
- Work across the Business Communications teams manage varying projects and provide input and support wherever the businesses warrant
- Collaborate with cross functional project teams to motivate, create, and implement short and long-term marketing strategies
- Work with internal teams to schedule and maintain relevant and timely marketing messages
- Primary point of contact for planning questions for the ad server
- Review reporting and deliver insights & recommendations to tell a story rooted in data
- Stay up to date with competitive landscape, industry (particularly the retail vertical) and digital advertising space and trends
- Highly proficient in Microsoft Office including Excel, PowerPoint and Word as well as other equivalent programs
6
Responsibilities For Stakeholder & Communication Analyst Resume
- Provide regular creative reports and suggestions to improve our marketing campaigns
- Support data entry and analysis projects with a focus on interpreting data to tell a story
- Manage technical aspects of key marketing systems such as data loaders, import processes and overall data management
- Knowledge of web analytics reporting platform such as Omniture desired for role
- Collaborate with and rally marketing colleagues across our five businesses and geographic units to rollout programs and strategies across the company
7
Responsibilities For Resource Management & Customer Communication Analyst Resume
- Be the standards bearer for strategic, accurate, consistent marketing messages across channels and programs
- Adapt to flexible working schedules
- Foster and work in a team environment, as well as being self-motivated and self-responsible
- Provides support on customer-related projects for the TSD management as needed
- Activities and responsibilities can cover variety of complex subjects with potentially far-reaching impact; recommendations made and adopted could have significant impact on department, individual office, FRIT or national IT as a whole
- Independently evaluates and analyzes customer satisfaction results and customer communication requirements and makes recommendations to management
- Accurately and efficiently assess and resolve complex, sensitive issues or problems could adversely impact operations of own and other departments and result in litigation or significant financial loss to FRIT; reputation/credibility of department and/or FRIT could be damaged
8
Responsibilities For Knowledge Mgmt & Communication Analyst Resume
- Develop documentation of planned equipment configurations and testing processes
- Receives general direction from TSD Communications Manager with periodic consultation and review by TSD officers
- Participate in an on call rotation to ensure support 24/7/365
- Edit select content as needed for content and SEO optimization
- Edit, proofread and improve writers’ posts
- Ensure compliance with the law (e.g. copyright and data protection)
9
Responsibilities For Internal Communication Analyst Resume
- Stay up-to-date with developments and generate new ideas to draw audience''s attention
- Basic technical knowledge of RSS feeds
- Basic technical knowledge of content curation tools
- Support sales by keeping collateral and web sites current, developing presentations, and documenting success stories through testimonials, case studies, and videos
- Work with global MR marketing communications team to provide U.S. perspective in the creation of resources and adapt global materials for the U.S. market
- Work well in highly matrixed organization. Experience in collaborating globally and managing global projects with international counterparts is beneficial
- Gathering campaign requirements, ensuring completeness and accuracy of requirements, building and configuring email campaigns according to spec, including, but not limited to, audience generation, content configuration, deployment settings, campaign scheduling, and success monitoring
- Participate in ad hoc mailing tasks, such as
- Monitor MarCom activities continuously in terms of budget adherence with input from global/regional MarCom managers
10
Responsibilities For Services Operations / Communication Analyst Resume
- Identify potentials and trends for optimization to align MarCom processes with customer needs
- High level of drive and autonomy
- Commitment and ability to challenge traditions
- Partner with Business Communications Partners to execute best-in-class external communications messaging including but not limited to broadcast, print and online, writing, distributing communications materials (including media pitches, bylined articles, press releases, etc as necessary)
- Capitalize on trends in the region to position our company as a thought leader
- Identify new tools and capabilities to increase the quality of our public relations and external communications
- Maximize promotional programs by working closely and collaboratively with brand and BU marketing teams, internal communications and other business channels as appropriate
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