Communication Engineer Resume Sample
Stanley Denesik
87520 Fritsch Ford,
Houston,
TX
+1 (555) 509 6271
Work Experience
Senior Unified Communication Engineer
04/2017
-
PRESENT
Chicago, IL
- Knowledge of Cisco Voice and Video solutions: CUCM, Voice Gateways, CUC, VCS, TMS and Virtual Telepresence Server
- Plans, designs, researches and architects voice systems and solutions; maintains current knowledge of hardware, software and telecom technology and implements modifications as required
- Creates and maintains documentation for telecom related processes
- Creates all required technical documentation in accordance with company change control and project management processes and procedures
- Understanding of call center concepts and terminology
- Provides after hours on-call support as needed
- Provides the second level of support for all facets of IT; server, network, telephony, wireless
Unified Communication Engineer
03/2010
-
03/2017
Phoenix, AZ
- Strong understanding of network routing EIGRP, and BGP
- The ability to design and support WAN/LAN infrastructure supporting VoIP
- Strong analytical and diagnostic skills Telephony issues on VoIP, MPLS, QoS
- Responsible for adds, moves and changes of all users at the site and provide documentation for network and telephony work completed
- Serve as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc. -
- Design and Installation - Performing ongoing research to insure that Santander takes advantage of any significant technological advances, related to network infrastructure and services, that is relevant to Santander’s business
- Unified Communication Engineer III has responsibility for maintaining the Cloud based converged Avaya/Cisco Unified Communications VoIP/Video services, and related switching/routing infrastructure and associated peripherals. (25%)
- Provide system wide impacting break/fix support of cloud technologies, this includes Cisco/Avaya/ACME/Veramark, etc… (25%)
- Technical Lead for Cisco or Avaya VoIP deployment projects for customer sites (20
Networks & Communication Engineer
03/2004
-
11/2009
Philadelphia, PA
- Participate in vendor management activities associated with the ongoing maintenance, support, and enhancement of the company’s infrastructure and related services
- Design, development and management of Type-1 and Type-2 network supervisory safety, reaction and monitoring systems for new and existing park attractions, under guidance of senior engineers
- Design of 3-tier and ISA-99 defense-in-depth network models to enforce security and increase network segregation and security among ride show networks, under guidance of senior engineers
- Execute attraction systems data compilation and mining while adhering to safety and design strategies, including support systems such as Access Control and Building Management
- Design and maintenance of co-existing wired and wireless networks, under guidance of senior engineers. Where required, work with the park IT group to ensure successful partnering and uptime requirements for both wired and wireless networks. Implement and support the next generation of shared services for ride show networking
- Ensure Engineering & Tech Services PCs integrate with various tools and programs that are required with technology in the field
- Design 3-tier and ISA-99 defense-in-depth network models to enforce security and increase network segregation and security among ride show networks
- Co-design and review network architecture for new projects and ensure appropriate security, growth, safety, redundancy, reliability and sustainability design strategies are in place and are given proper weighting in the design objectives
- Design and maintain co-existing wired and wireless networks. Where required, work with the park IT group to ensure successful partnering and uptime requirements for both wired and wireless networks. Implement and support the next generation of shared services for ride show networking
Education
Schiller International University
1999 - 2004
Engineer's Degree in Information Technology
Professional Skills
- Scripting Knowledge - Strong Scripting Skills (JavaScript, Ruby, PowerShell, Python)
- Excellent client management resolution, problem solving, debugging troubleshooting skills
- Strong troubleshooting skills across MS Unified Communications platform
- Excellent interpersonal, oral/presentation and written communications skills
- Have strong communication skills, teamwork focused and self-motivated
- Outstanding customer service, communication and presentation skills
- Have sound technical skills with a track record in developing flexible solutions
How to write Communication Engineer Resume
Communication Engineer role is responsible for troubleshooting, communications, software, training, integration, security, telecommunications, wireless, architecture, telephony.
To write great resume for communication engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communication Engineer Resume
The section contact information is important in your communication engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communication Engineer Resume
The section work experience is an essential part of your communication engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communication engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communication engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communication Engineer resume experience can include:
- Basic level ability to adapt and remain flexible. Ability to multi-task effectively. Can adjust to changing priority
- Excellent English communications skills (written and verbal) and ability to work both independently and in a group
- Flexible and adaptable process-oriented work style; strong demonstrated work ethic
- Develop technical and leadership skills of junior technicians and engineers
- Experience deploying and configuring Skype for Business audio, video and telephony solutions as well as integration with Exchange/Office 365 Unified Messaging
- Experience in communication commissioning, maintenance & testing
Education on a Communication Engineer Resume
Make sure to make education a priority on your communication engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communication engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communication Engineer Resume
When listing skills on your communication engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communication engineer skills:
- Organized and able to prioritize tasks, responding effectively to competing needs
- Skillfully demonstrates advanced troubleshooting techniques and tool use in the isolation and fast resolution of UC infrastructure problems.
- Have good commercial acumen and be able to deliver projects on time that are life-cycle cost effective
- Planning/Organizing – Prioritizes and plans work activities, uses time efficiently
- Experience implementing and maintaining Unified Communications and Voice over IP in secure computing environments (Microsoft, Cisco, Unify etc.)
- Experience in designing and deploying Microsoft Lync Server 2010, Lync 2013 solutions
List of Typical Experience For a Communication Engineer Resume
1
Experience For Unified Communication Engineer Resume
- Critical thinking skills, accountability and taking ownership of issues and projects
- Demonstrates a willingness to share information with junior technicians, with the prospect of improving skill sets and team dynamics.
- Researches error messages and uses analytical and problem solving skills to take necessary corrective actions
- Oversee the effectiveness and efficiency of existing systems
- Investigating problems and diagnosing and repairing faults
- Writing reports and documentation and obtain necessary approvals
- Liaising with installation/project engineers
- Configure basic to medium complexity routing and switching configurations and troubleshooting network switch problems
- Responsible for installation, configuration and testing of UC hardware and software in support of ongoing construction projects.
2
Experience For Senior Unified Communication Engineer Resume
- Develop communication and radio systems design including Radio/DAS/Fibre/CCTV/PA/PAI/Telephone etc.
- Conduct research on emerging technologies, products, and protocols
- Possible prolonged sitting at workstation
- Video conferencing systems (Polycom and LifeSize)
- Configure and troubleshoot legacy telecom PBX based systems to include administration, configuration, and troubleshooting
- Develop and implement strategies for improving the efficiency, reliability and performance of these systems
3
Experience For Networks & Communication Engineer Resume
- Deliver on UC projects/upgrades with minimal supervision
- Engineer Unified Communication Solutions for MSD’s global customers, partners and employees
- Performing ongoing research to insure that Santander takes advantage of any significant technological advances, related to network infrastructure and services, that is relevant to Santander’s business
- Ensure that Santander’s systems environment is secure and that all industry and regulatory best practice steps have been taken to protect Santander, its hardware, software and data from unauthorized access and use
- GPRS/UHF Commissioning & Test Engineer is responsible for Commission, install/setup, integrate, test and implement mobile communications technologies (GSM-GPRS-UMTS-4G(LTE)
- Strong Knowledge of mobile communications technologies (GSM-GPRS-UMTS-4G(LTE))
- The GPRS/UHF Commissioning & Test Engineer work is completed on time and within technical best practicing within Distribution Control Centers
- Keep close contact with members of their site team at all times, and liaise with site engineers, surveyors, technicians, planners and subcontractors. Ensure that work complies with regulations and health and safety legislation as well as other legal requirements
4
Experience For Network Unified Communication Engineer Resume
- Reviews the project technical documentation and the contractual requirements
- Coordinates activities of vendor representatives and subcontractors
- Commission, install/setup, integrate, test and implement mobile communications technologies (GSM-GPRS-UMTS-4G(LTE) within technical best practicing of Distribution Control Centers
- Hard worker and ability to work under high pressure
- Architect collaboration solutions to meet the needs of the business
- Work with team members to implement solutions that have been engineered/architected
- Create technical documentation and manuals to be used by other IT resources
- Meet with key resources in the organization to evaluate their UC needs and assist with the adoption of these solutions
- Adhere to the organization’s change management procedures
5
Experience For Senior Communication Engineer Resume
- Provide technical recommendations to IT management
- Provide 3rd level 24/7 support for direct responsibilities
- Understand and apply Cisco voice network design principles and concepts
- Understands circuit types, interfaces, and telecommunications vocabulary
- Able to create network specifications based on requirements analysis
- Function at the Cisco CCNA Voice and/or CCNA Collaboration level of competency
- Responsible for providing operational support of the Unified Communications voice, and/or video network with the goal of uninterrupted UC Infrastructure availability.
6
Experience For Network Communication Engineer Resume
- Installs and configures hardware and software systems in the UC voice, and/or video network including varying models of Cisco UC components and infrastructure management systems.
- Remotely administers multiple UC hardware and software platforms in support of moves, additions, and changes across the enterprise at various hospital, affiliates, clinic and business office facilities.
- Some of the tools include WireShark, Orion Solarwinds, Clarus and ISI Call Detail Reporting, and Cisco TMS.
- Skillfully demonstrates ability to utilize all types of support information sources such as manuals, internet web sites and manufacturer support lines (especially Cisco) to resolve any Unified Communication Infrastructure problems.
- Administers the UC voice and/or video environment including configuration of PRI trunks, route patterns, dial plans, translate patterns and sip trunks using Cisco Call Manager and CLI.
- Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure
- Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure
7
Experience For Senior Network & Communication Engineer Resume
- Guide, train, instruct, and assists Associate Engineers and peers on unified communications best practices and resolving technical issues
- Administers Cisco call center applications across the Centura UC environment.
- Manage and Configure third party applications that interface with the Unified Communications infrastructure, like Forward Advantage Faxing, Esker Faxing, Bed Ready, Epic IVR services, Business Continuity, and Wavelink, ensuring appropriate documentation for each.
- Responsible for maintaining the health and integrity of the installed base of UC components throughout the Centura Enterprise though regular preventative maintenance practices.
- Assess assigned areas for efficiencies and effectiveness. Evaluate alternative services and technology solutions on an ongoing basis and recommends opportunities to direct supervisor any alternative cost-effective solutions.
- Assist with a variety of related projects on an ad hoc basis.
- Install unified communication applications; internal/external servers, network hardware, and related infrastructure
- Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points as well as software groups, system parameters, class of service
8
Experience For Senior Unified Communication Engineer for Telehealth Resume
- Support Voice Mail (Unity Connections) support for routine individual user requests as well as hunt groups, call vectors, automatic call distribution groups (ACD's)
- Perform all unified communication administration on voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory
- Install, troubleshoot and maintain telephony infrastructure to support fax machines
- Comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action
- Interfaces with customers and senior engineers to translate business acumen and rules into unified communication application requirements and deliverables
- Maintains unified communication architecture diagrams, problem documentation and actions taken
- Customer service orientation: Asks questions and conducts investigations in response to customers’ requests for assistance on day-to-day needs. Updates customers on progress. Instructs customers on how to use applications and apply them to their business processes. Escalated to appropriate parties as needed
9
Experience For Marketing Communication Engineer / AE Resume
- Flexibility: Translates changes in circumstances and sets criteria by which to re-prioritize works. Responds to change be learning new tasks, learning additional responsibilities, and absorbing additional work. Works around constraints and limitations
- Problem solving: Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization. Escalate issues with suggestions for further investigation and options
- Attention to detail: Ensures that work meets quality standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in assigned tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights
- Risk Management: Identifies risks as incidents occur within own area of works. Takes action to prevent problems recurring. Follow established risk-monitoring procedures
- Vendor Management: Follows procedures for working with vendors and partners in resolving day-to-day problems within defined guidelines. Suggests improvements in workflows and handoffs between vendor and partners and their own organization. Escalates non-routine questions and problems
- Foundation Architecture Knowledge: Understands the concept and usefulness of foundation architecture in the development and deployment of software and hardware. Can describe foundation architecture in their own work area
- Experience with Cisco QoS
- Network switches/routers and traffic prioritization (Csico/HP)
- 2 – 6 years’ work experience
10
Experience For Unified Communication Engineer, Lead Resume
- Pecific work experience relevant to stream
- Related IT experience
- Conceptual and analytical thinker, able to understand, analyze and synthesize complex technology issues
- Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence
- Clearance Type Required: Top Secret SCI w/ CI Polygraph
- Over 10 years of relevant experience in the design and implementation of communications systems such as data networks, controls, staff radio, information and security systems; and
List of Typical Skills For a Communication Engineer Resume
1
Skills For Unified Communication Engineer Resume
- Good working knowledge of Microsoft Windows Server 2003/2008/2012
- Good organization of work and time management, multitasking
- Experience with OpenNMS Monitoring Tool
- Strong understanding of Windows Server 2012
- Experience with using PowerShell
- Good knowledge of networking communication (at Least CCNA is required)
- Experience with Riverbed Steelhead Wan Optimization appliances
2
Skills For Senior Unified Communication Engineer Resume
- Experience with Cisco Voice Gateways & VOIP
- Experience with Lync/Skype for Business
- Experience with Circuit termination equipment such as CSU/DSUs, ISDN terminal adapters, modems, fiber modems, fiber mux’s
- Quality – Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality
- Demonstrated ability to troubleshoot and solve complex network problems as they relate to multiple business applications and voice-over-IP
3
Skills For Networks & Communication Engineer Resume
- Experience in Audio, Video and Lighting in the entertainment industry
- Experience with Skype for Business, Skype for Business Online deployments and migrations
- Knowledge and experience with Office 365, MS Teams, Slack, Box, and other Collaborative solutions at scale
- Experience with safety control systems
- Experience with Common Industrial Protocol (CIP)
- Experience with Ethernet Industrial Protocol (Ethernet/IP)
- Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP
4
Skills For Network Unified Communication Engineer Resume
- Coordinating customer expectations according to product capabilities and align to internal processes and solutions
- Scheduling and coordinating work to tight deadlines
- Ticketing & Gateline facilities
- Engineering & Design Preparation capabilities
- An understanding of routing/switching/QOS, firewalls and its potential impact on voice, video and web streaming network environments
- Proficient knowledge regarding network design and the different protocols to include routing and switching technologies
- High level of competence in the following: Cisco VOIP (CUCM), Cisco video endpoints, Cisco video bridging infrastructure, and Cisco TelePresence
- Be able to work in a team and coordinate across multiple projects involving other disciplines including technical and financial project performance
- Deliver expert consulting, design and engineering support to customers across multiple Unified Communication and Collaboration products
5
Skills For Senior Communication Engineer Resume
- Deliver reporting and trending information across the companies unified communication platforms
- Min 3-5 years deploying and managing Unified Communications and VOIP environments
- Fluent English/ Arabic Language (Writing and speaking)
- Partner with vendors to stay current on emerging technologies that bring value to the organization
- PowerShell (ability to automate tasks using scripts)
6
Skills For Network Communication Engineer Resume
- VoIP foundations including audio codecs
- Microsoft Exchange solutions (with focus on Unified Messaging)
- Actively participate in team interactions. Express view point or concerns without waiting to be asked. Seek opportunities to assist team members
- TS: Microsoft Lync Server 2010, Configuring
- TS: Microsoft Office Communications Server 2007, Configuring
- Network engineering (voice, data or video)
- Responsible to work with facility leadership to support unified communications to meet business needs while controlling costs
- Update as built drawing and maintains documentation of installed unified communications infrastructure
- Be able to prepare concept sketches, reports, detailed designs including specifications and drawings, and
7
Skills For Senior Network & Communication Engineer Resume
- Have a working knowledge of New Zealand or Australian codes and standards
- Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services
- In-depth knowledge of network captures and network troubleshooting
- Tertiary qualification in Communications Engineering
- Adaptability – Adapts to change, manages competing demands; Changes approach or method to best fit
- Work independently while also demonstrating a collaborative and collegial work style
- Network Hardware: Cisco routers, switches and firewalls; HP Procurve switches; Aruba wireless systems, and related operating systems
- Network Operating Systems: Cisco IOS, HP Procurve
- Provide world class implementation, integration, and support services to our rapidly growing customer base
8
Skills For Senior Unified Communication Engineer for Telehealth Resume
- Design, develop and evolve MSD’s Unified Communications solutions with a focus on Instant Messaging
- Ensures safe execution of all commissioning activities through the application of the work permit procedure
- Coordinate the shutdowns and witnessing / inspection of work by client
- Progressive responsibility supporting Cisco data, voice and/or video communications preferably in a large enterprise network environment
- Advanced knowledge of SIP and other VoIP protocols
9
Skills For Marketing Communication Engineer / AE Resume
- Remain calm, and perform under pressure,
- Network and security foundations
- Active Directory, DNS, PKI, Microsoft SQL, MS Clusters,
- Volunteers to undertake tasks and assignments that stretch his or her capability. Identifies problems and acts to prevents and solve them
- Core Solutions of Microsoft Lync Server 2013
10
Skills For Unified Communication Engineer, Lead Resume
- Enterprise Voice & Online Services with Microsoft Lync Server 2013
- PRO: Microsoft Lync Server 2010, Administrator
- MCSA / MCITP Server Administrator
- Network Devices (Routers, Switches, and Firewalls)
- Computers (Linux and Windows)
- Monitors unified communications infrastructure to ensure system reliability and availability and compliance with HCA standards and best practices. Collaborates with senior engineers and peer on support for unified communications infrastructure and develop ongoing best practices to support unified communications and support for related systems
List of Typical Responsibilities For a Communication Engineer Resume
1
Responsibilities For Unified Communication Engineer Resume
- Early Warning Information Systems (EWIS)
- Chartered status with a recognised local or international body
- Passenger Information Displays (PIDs)
- Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (v10.5 and greater) , Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), Survivable Remote Site Telephony (SRST) functionality, VCS, TMS, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
- Configure base CUCM components, such as device pools, Call Manager groups, media sources, and other common elements; Build dial plans including route patterns, route lists, etc
- Maintain policy and procedure documentation for work related to the telephony environment
- Good understanding of Toll Free Routing features and communications protocols such as H323 / SIP / MGCP/G.711 / G.729, SRST and private line services (E1 and T1)
- Use of Microsoft products to create and maintain documentation
- Ensure 100% uptime and availability for all Unified Communications Systems
2
Responsibilities For Senior Unified Communication Engineer Resume
- Projects are delivered on time and within budget
- Organizational Support – Follows policies and procedures
- Dependability – Takes responsibility for own actions, responds to management direction, keeps commitments
- Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment
- Professionalism – Approaches others in a tactful manner, reacts well under pressure
- Situation; Able to deal with delays, or unexpected events
- Strong troubleshooting skills and a bit-level understanding of core networking technologies to include routing and switching with an emphasis on Cisco network equipment
3
Responsibilities For Networks & Communication Engineer Resume
- Proficient knowledge for unified communications with detailed knowledge of Cisco Voice over IP Telephony to include: Call Manager, Unity Connections, Emergency Responder, Presence, Expressway
- VoIP telephone systems (Shoretel)
- Call center technology solutions (Shoretel Contact Center)
- Public/voice address (PA/VA)
- Passenger Help Points (PHP)
- IT Data Networks/LANs/WLAN
4
Responsibilities For Network Unified Communication Engineer Resume
- Emergency Telephones (ET)
- Voice and Video Standards
- Session Border Controllers (SBC)
- Oversee, develop, plan and coordinate the IT security programs
- Provide recommendations and implement changes to the Unified Communications network monitoring software; identify enhancement opportunities to improve system availability and overall performance
- Perform server OS and application maintenance including patches and software upgrades
- Perform basic to advanced level adds, moves, and changes for users and services
5
Responsibilities For Senior Communication Engineer Resume
- Troubleshoot and resolve both user and application errors
- Excellent analytical skills, and ability to use tools like Wireshark, Splunk, and other means for analytic root cause analytics Strong skills in voice collaboration and solid network expertise
- Define and maintain standard operating procedures and network diagrams for all Unified Communications equipment
- Establish system administration standards, procedures and expectations as part of the deployment of new infrastructure services, systems and technologies
- Advanced LAN and WAN QoS Knowledge
- Self-motivation and ability to take on responsibility
6
Responsibilities For Network Communication Engineer Resume
- Experienced in implementing multiple layer 3 protocols, especially OSPF and BGP. Working knowledge of other protocols: TCP/IP, SNMP, DNS, DHCP, QoS, VLANs, VPNs
- Experience in implementing security standards across private and public IP networks
- Enterprise-side knowledge of MPLS, Broadband Internet
- Represent the company’s technical unified communication capabilities and manage day-to-day technical needs of customers
- Participate in multiple aspects of delivery life-cycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies
- Be client focused with the ability to develop pragmatic options that respond to their needs
- VMWare, Firewalls, Unix/Linux, UCS / Dell servers, Cisco ISE, Cisco Prime
7
Responsibilities For Senior Network & Communication Engineer Resume
- Knowledge of control system specifications and acceptance test procedures
- Knowledgeable in ASTM and F24 standards, as well as ISA-99
- Station Control Systems
- Imagery capture systems
- Optical Fibre networks
8
Responsibilities For Senior Unified Communication Engineer for Telehealth Resume
- BMS and SCADA systems
- Cisco Voice Collaboration Certification (CCNA or CCNP)
- Master clock systems
- Staff radio systems
- Lync SBA solutions
- CCNP / CCIE
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