Community Lead Resume Sample
Johan Prosacco
645 Luettgen Roads,
Boston,
MA
+1 (555) 303 8460
Work Experience
Community Lead
12/2015
-
PRESENT
Detroit, MI
- Build and nurtures business relationships with suppliers of geospatial data (arranges meetings, presentations)
- Conducts preliminary source evaluation of map data to ensure it complies with HERE standards
- Negotiates commercial and legal terms with suppliers and works with Legal to execute contracts and purchase orders and maintains supplier key profile information
- Conducts initial supplier data evaluation to ingest data
- Works with Product Marketing and Product Management to create communication materials
- Identifies new potential target groups/individuals interested in engaging with HERE
- Develops and delivers compelling presentations to motivate new groups to engage with HERE
- Defines and sets up new unique programs that generate value from communities of groups/individuals
SMB Community Lead, Instagram
11/2012
-
06/2015
Los Angeles, CA
- Monitors groups/individual engagement levels and enhances existing programs via continued engagement and incentive schemes
- Participates in local trade group(s) and/or organize events to nurture relationships with target groups
- Develop and implement strategies for reaching out to local organizations and attending networking events to promote WeWork’s community and identify and recruit potential members
- Develop and implement strategies for identifying businesses that could potentially benefit from WeWork’s services
- Develop relationships with current and former members to generate business by reducing churn and exploring members’ business networks for new members
- Work with CM and sales teams to create scalable processes for business development
- Work with the Community Manager and sales teams to create scalable processes for business development
- Tour and sell space to new members by articulating WeWork’s value proposition and mission
Community Lead-nights Weekends
03/2007
-
05/2012
Phoenix, AZ
- Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs
- Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed
- Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets
- Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager
- Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members
- Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls
- Work with Community Manager and sales teams to create scalable processes for business development
Education
Herguan University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong team player with good communication, organization, and interpersonal skills
- Experience in operations, ideally in hospitality or retail (idealy in addition to prior events and/or sales experience)
- Working experience with background doing event/activation
- Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
- Sales experience and interest in building a sales career required
- Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
- Problem resolution, including in-person follow up to ZenDesk tickets based on the type of problem experienced and relationship with the member(s) affected
How to write Community Lead Resume
Community Lead role is responsible for training, events, research, reporting, retail, messaging, learning, health, planning, contracts.
To write great resume for community lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Community Lead Resume
The section contact information is important in your community lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Community Lead Resume
The section work experience is an essential part of your community lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Community Lead resume experience can include:
- Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experience
- Content producer with at least 4 years of experience in PR or journalism
- Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of enterprise employee experience
- O Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations
- Resolve member complaints involving other members through neutral fact investigation, preparing recommendation for termination of membership when warranted
- Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
Education on a Community Lead Resume
Make sure to make education a priority on your community lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Community Lead Resume
When listing skills on your community lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical community lead skills:
- Respond to employee concerns based on documented crowd-sourced feedback from the instant feedback buttons near key experience drivers in the building
- Manage product Help ecosystems with an eye on content quality, SEO, and user experience
- Hands-on experience with creative apps, such as Photoshop and Illustrator
- Experience in sales, operations, or events, ideally in hospitality or retail with customer service focus
- Train Community Associates to give effective tours and sales pitches in case Community Leads/Community Manager are unavailable
- Help create the foundation of Epic in China by building and managing a team of world-class community specialists
List of Typical Experience For a Community Lead Resume
1
Experience For SMB Community Lead, Instagram Resume
- O Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
- Develop a variety of communications assets, including press releases, blog posts, messaging documents, Q&As and presentations
- Conduct building walkthroughs 2x per day, to keep the space looking its best at all times as well as provide data about space utilization over time
- Manage the Quality Assurance and Quality Control of the space to ensure we are providing the best environment to employees at all times
- Drive consumer communications strategies and execute programs that speak to over 47 million members in India
2
Experience For Community Lead, Regional Strategies Resume
- Work with an extended communications team in APAC and around the world, as well as cross-functionally
- Coordinate with 3rd party vendors to ensure there is a rotating selection of cold brew coffee, iced tea and other craft beverages on draft during the enterprise’s desired hours of availability
- Liaise with the appropriate stakeholders and responsible parties in order to coordinate repairs and maintenance within the space
- Liaise with the Landlord and its agents to maintain strong working relationships and coordinate maintenance in the space, holding the Landlord accountable to their lease obligations
- Liaise with with the 3rd party plant maintenance vendor to ensure all plants are looking their best and enhancing the space
3
Experience For Community Lead-nights Weekends Resume
- Coordinate with Company and Landlord to manage fire drills, perform inspections and basic equipment preventative maintenance (as required of Company by lease)
- Maintain a 911 call list for the office and to provide 911 coordination services as required
- Procure service contracts for preventive maintenance and repairs of the supplemental cooling and UPS system and develop performance criteria for response time and incident reporting and resolution
- Tour and sell space to new members by articulating WeWork's value proposition and mission
- Connect with local organizations and attend networking events to promote WeWork's community and identify potential members
- Coordinate and assist with internal team desk moves
- Great communicator – with both enterprise employees and WeWork community team
List of Typical Skills For a Community Lead Resume
1
Skills For SMB Community Lead, Instagram Resume
- Ensure that building is fully operational and processes are running smoothly
- Passion and understanding for communities and community building
- Comfortable woking with numbers, and tight deadlines
- Can do excessive traveling
- Create a collaborative community environment amongst our members through events and building relationships between members
2
Skills For Community Lead, Regional Strategies Resume
- Fluent in both English and local language and understanding of local culture required
- Refer potential or existing members to other locations based on their specific needs
- Manage the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
- Oversee the daily ordering and receipt of product from vendors
- Manage building access and provide support for landlord addressed issues
3
Skills For Community Lead-nights Weekends Resume
- Prepare building expense reports and budgets for Community Management review
- Conduct periodic review and revision of base building documents
- Plan and supervise educational, professional and personal development events based on members’ needs and requests while keeping within budget
- Define content and community plans for assigned products
- Drive cross-functional initiatives to analyze and resolve top issues
4
Skills For Emerging Trends, Community Lead Resume
- Engage with expert users to acquire real-world examples for high‐impact topics
- Communicate issues, actions, and success
- Provide feedback to game teams on the community’s general sentiment, new ideas and concerns
- Serve as the main point of contact for the community, manage inquiries, provide day to day support and help users solve issues
- Help define and manage the open-source review and feedback processes
- Plan and execute a locally relevant community strategy that excites and engages players in China
- Proactive, creative thinker that can resolve problems in a timely manner
- Proficient in Microsoft Office & Google Docs/Sheet
5
Skills For Ceph Community Lead Resume
- BE/B.Tech/B.Sc/M.Sc/B.A or M.A (English, Mass Communication, or Journalism)
- High proficiency in English language – both verbal and written
- Maintain 100% occupancy and achieve target sales goals
- Drive growth and promotion of WeWork-provided service offerings
- Create strategies to increase content and engagement across all user groups, especially the top contributors
- Identify end users’ and contributors’ satisfaction issues and unmet needs, and advocate for them within Atlassian's engineering and product management teams
- Each Community Lead has a specialism majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines
- Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines
- Passionately champion our community to cross-functional teams and get teams passionate about supporting community efforts
6
Skills For Engagement Community Lead Resume
- Community Leads in larger locationshave a specialism majoring in either Hospitality, Sales or Operations, minoring in the other two disciplines. At smaller locations, Leads serve as generalists across all three disciplines
- Participate in event planning and organization, attend events on behalf of the Ceph community, and help coordinate others’ attendance
- Support hiring functions and recommend for promotions
- Ensure that the centre is ‘show ready’ at all times
- Both English and Cantonese are required
- Plan and supervise educational, professional and personal development events based on members’ needs and requests
- Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
- Identify and execute opportunities to connect members with each other
- Educate members on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs
7
Skills For Open-big-data Global Community Lead Resume
- Prepare Incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other notable occurrences
- Make recommendations regarding best practices to your Community Manager for the benefit of the broader company, including but not limited to community management, sales, hospitality, operations, events and training
- Mentor multiple teams in several locations to reach Community goals and execute on all objectives
- Responsible for the day-to-day operational oversight at multiple locations within an assigned zone
- Liaise with Community, IT, Maintenance, and other stakeholders to ensure operational excellence
- Be ultimately responsible for quality of the local Community Team and for local organizational health
- Provide daily, weekly and monthly reports to General Manager that outline progress
- Implement new initiatives, report sales goals and maintain WeWork standards
- Identify the needs of potential (and current) members and recommend tailored solutions responsive to their needs
8
Skills For Business Development & Marketing Community Lead Resume
- Research potential members and develop tailored sales pitches based on that research
- Develop sales pitch(es) that distinguish WeWork from other options
- Give customized/individualized tours based on research and knowledge of potential members’ businesses and needs
- Devise strategies with Community Manager to meet and maintain target tour and conversion rates
- Develop and implement with Community Manager and sales teams lead generation, tours and sales conversion strategies to maintain 100% occupancy
- Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
- Organize the move-in and move-out schedules to minimize member issues
- Prepare daily, weekly and/or monthly progress reports and identify areas for improvement
- Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services / partnerships that could help them achieve their goals
9
Skills For Content & Community Lead Resume
- Provide daily update to Community Team members on relevant information to acknowledge / recognize members
- Conduct New Member Orientation, including educating members on WeWork policies and procedures and encouraging usage of wework.com and the member network app to address their needs
- Partner with the Community Manager to ensure coaching and development around hospitality behaviors
- Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
- Address day-to-day landlord issues including coordinating and managing building access as necessary
10
Skills For Community Lead, Social VR Resume
- Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
- Make recommendations regarding best practices to your Community Manager for the benefit of the broader company, including but not limited to community management, sales, member experience, operations, events, and training
- Support the Community Manager in making strategic decisions regarding the operational and financial performance of the location
- Support the development and management of team members, including Community Associates and Community Service Associates
- Support the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
- Support the preparation of move-in and move-out schedules to minimize member issues
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