Community Liaison Resume Sample
Darion Brekke
658 Gutmann Ramp,
Houston,
TX
+1 (555) 232 5110
Work Experience
Senior Ombudsman / Community Liaison
01/2016
-
PRESENT
New York, NY
- Acts as the center’s contact for employers or community leaders for questions about the Job Corps program or the center
- Communicating effectively verbally and in writing with all levels of Center staff and students
- Dealing with a variety of people in a professional, courteous manner in diversified situations
- Establishes and develops meaningful relationships and partnerships with local and distant employers, business and community leaders, work force investment boards, youth councils, and one-stops employment centers; work-based learning sites\ and other entities to support Job Corps training opportunities for students.
- Coordinates with the Center’s career services staff and career technical training staff to link students to appropriate employers
- Work with individuals at all levels both within the organization and with outside contacts
- Medical, dental, vision, life and short-term disability coverage
Community Liaison
05/2011
-
09/2015
Houston, TX
- Paid vacation, sick days and holidaysAPPLY NOW
- Obtain a thorough understanding of the Asset and area specific activities; maintain awareness of operations activities through site visits
- Obtain a thorough understanding of socio-economic conditions, essential socio-cultural values, and possible impacts from activities within host communities
- Interact with other departments throughout the Asset and provide training to these departments on community relations activities
- Utilize data from the Community Feedback System for lessons learned and apply them toward controls and recovery measures to manage non-technical and technical risks
- Develop, review, and advise on norms/guidelines affecting operations and operations/community interface, using lessons from the Community Feedback System to guide continuous improvement of Asset performance
- Working as a member of a team and provide leadership to a diverse group of staff working towards a common goal
- Developing rapport and positive working relationships with all departments
Business Community Liaison
12/2005
-
04/2011
Chicago, IL
- Writing press releases, and other professional documents
- Serves as a patient advocate to recommend appropriate level of care or alternate resources available to meet the patient’s assessed needs
- Provides pertinent information and feedback to post-acute care staff regarding clinical and administrative issues
- Works with patients and families to provide information and facilitate a smooth transition to post acute services
- Provides detailed assessments and treatment plan goals to facilitate reimbursement authorization from managed care contracts
- Collaborates with post-acute sites and referral coordinators to insure smooth flow of patients from acute care and community settings to post-acute facilities
- Collaborates with external case managers, medical staff, nursing, and social work to ensure continuity of patient care between community hospitals and post-acute care service sites
- Provides educational services to the UMMS community and to third party payors regarding post-acute care service lines
Education
York University
2001 - 2005
School's Degree in Communications
Professional Skills
- Strong critical thinking skills/and problem resolution skills
- Excellent networking and relationship building skills; able to operate at all levels of the organisation
- Excellent customer service skills, experience in resolving non-complex complaints with difficult customers, confident in difficult situations
- Demonstrate professional selling skills and understanding of the Customer Oriented Selling sales process
- Experience of delivering community engagement programmes (particularly working with young people to support them in developing employability skills)
- Demonstrate above average problem solving skills
- The ability to communicate complex policy, project and technical information effectively using verbal, written and visual communication skills
How to write Community Liaison Resume
Community Liaison role is responsible for customer, basic, excel, software, education, marketing, communications, etiquette, microsoft, database.
To write great resume for community liaison job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Community Liaison Resume
The section contact information is important in your community liaison resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Community Liaison Resume
The section work experience is an essential part of your community liaison resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous community liaison responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular community liaison position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Community Liaison resume experience can include:
- Participates in public relations and marketing projects/programs for post acute services and promotes post-acute care services referral network in community hospitals and other healthcare organizations
- Effective listening skills to increase understanding
- Excellent communication skills (verbal and in writing) are fundamental
- Strong organization skills and knowledge of Word, and Excel are necessary
- Excellent communication, administration, and leadership skills
- A good record keeper with administrative and management skills
Education on a Community Liaison Resume
Make sure to make education a priority on your community liaison resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your community liaison experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Community Liaison Resume
When listing skills on your community liaison resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical community liaison skills:
- Possesses strong time management, organizational skills and the ability to prioritize effectively
- Good organisational and time management skills, able to prioritise work
- Excellent verbal and written communication skills, including group presentations
- Knowledge of marketing techniques, strong communication skills, both oral and written. Ability to work independently and with little oversight
- Demonstrated knowledge of or prior experience working in or with community-based organizations and patient populations in HIV is desired
- Demonstrate superior customer service skills to external and internal customers
List of Typical Experience For a Community Liaison Resume
1
Experience For Community Liaison Officer Resume
- Directs others in education of continuity of care, aide/family educating skills checks and Hoyer/slide board demonstrations
- Deliver project Employment & Skills Plans and KPI targets on site
- Skills in written and verbal communication, Microsoft office or comparable software program and research techniques and analysis
- Current valid Maryland Drivers License is required
- Review and audit all assigned functions regularly for contractual compliance and effectiveness of delivery of services. Prepare related reports
- Experience in Behavioral Health administration either in acute or community based programs is required
2
Experience For Business Community Liaison Resume
- Bring creative and unique problem solving capabilities to the department and organization
- Engaging in inter-departmental and inter-organizational projects
- Engaging with and support endeavours to ensure achievement of socio-economic and enterprise development plans for the Project Company
- Conduct parent meetings as assigned for the purpose of gaining information and/or discussing needs and problems involving students and families
- Coordinate home visits and parent meetings for the purpose of gaining information and/or discussing needs and problems involving students and families
- General office procedures including handling phone calls and filing
- Strategic planning including identifying opportunities for additional or improved services to address customer needs
- Uses caution when traveling from home to home and work in a variety of living and weather conditions
- Understands and identifies any clinical needs during supervisory visits and notifies proper nursing staff
3
Experience For Business Development Community Liaison Resume
- Increase visibility in the community by assisting and representing Sharp Rees-Stealy in community events and employer group health fairs
- Regularly rounds in waiting areas to obtain feedback regarding satisfaction with our service
- Regular office environment, including frequent use of electronic email, being able to sit for long periods of time without a break, etc
- Assist in identifying research problems and developing data collection plans for each data collection region on a quarterly basis
- Collaborate with the Assessment Leads in the implementation of a rating and improvement system to support training and technical assistance efforts
- Assist OIFA in identifying system barriers and developing methods to document related information
- Work with all aspects of Payroll including verifying employee time, payroll deductions, vacation, etc
- Routes paperwork according to established office procedure to ensure accurate recordkeeping
- Exceed client and internal expectations by providing daily communication and creative solutions to problems and bringing a positive attitude
4
Experience For Home Health & Hospice Community Liaison Resume
- Ensures all communications, messaging and branding is aligned with the Namaste Health culture
- Generate reports reflecting monthly progress, census tracking and internal/external business development
- Builds rapport to provide premiere service levels in providing emotional and physical support to clients as needed
- Coordinates health plan events, reception meetings, and other community events in conjunction with Marketing
- Establish ongoing written and oral communication with Hispanic families in the district
- Reviews records of patients identified by referring facility or physician as potential SHC patients
- Receives and addresses customer complaints by routing specific or complex questions to appropriate individuals
- Establishes a trusting relationship with customers and co-workers
5
Experience For Community Liaison Nurse Resume
- Collaborate with Sales & Marketing
- Drive internal organizational change by utilizing external customer feedback to continuously improve customer service
- Monitor, analyze and forecast health trends and indicators in the service area to maximize marketing efforts
- Current Drivers Licence (clear driving record for 6 months)
- A current Drivers Licence (clear driving record for 6 months)
- Provides coverage for additional sites in post-acute services, as required, with cross trained capabilities in all areas
- Educates healthcare staff in community hospitals on the comprehensive rehabilitation and long-term services provided by University of Maryland Medical System
- Work a 40-hour work week
6
Experience For Disability Community Liaison Resume
- Sit for long periods, up to 8 hours
- Use both hands in fine manipulation of small tools (copier, computer, telephone,
- Push and pull up to 20 pounds (file drawers, computer paper boxes)
- See well enough to read handwritten and typewritten materials
- Hear and speak well enough to communicate over the telephone and in front of
- Develop and take the leadership role in the center’s outreach and public relations plans and activities. Ensure contacts are established as stipulated in the plan. Proactively maintain these contacts to ensure a positive community and employer relationship
- Develop and monitor departmental budget, control expenditures; review and recommend changes to budget authorizations
- Develop and implement new and revised policies and procedures affecting the business and community relations; coordinate with other departments to ensure compliance with overall center objectives
- Monitor the center’s web site to ensure it reflects accurate and updated information about the center
7
Experience For Business & Community Liaison Resume
- Participate in the work force development system. Participate on the local youth council, as directed by the center director. Coordinate the gathering of information for participation in these activities
- Maintain linkages with one‑stop career centers; keep one‑stops informed and updated on Job Corps; impress on one‑stops and OA/CTS contractors the importance of providing accurate information on Job Corps and the center
- Responsible for all center media relations/inquiries and follow-up
- Invite employers, one‑stop, OA/CTS, and community individuals or groups to visit and tour the center; coordinate visits
- Serve as the center's contact for employers or community leaders for questions about the Job Corps program or the center. Primary point of contact for all elected officials
- Manage membership and meeting of community relations council (CRC). Maintain required documentation of meetings and activities related to the CRC
- Contact local and distant employers and explain the benefits of hiring Job Corps graduates returning to their area. Identify job placement and work based learning sites
- Visit work‑based training employers regularly to show support and to strengthen their bond with the center
- Maintain current information on center contacts and participation in community activities; prepare related reports
8
Experience For LPN Community Liaison Resume
- Provides ongoing education and consultation to facility case managers, physicians and other referral sources regarding hospice services, patient potential needs and options for hospice services
- Interviews and reviews patient’s medical, physical and psycho-social status to determine hospice needs, continuity of care needs, eligibility for services and appropriateness for hospice services based on coverage criteria and agency admission policy
- Collaborates with the physician, patient/family, facility staff, outside resources and agency Intake Nurse and staff in developing a hospice plan that meets the needs of the patient and promotes continuity of care to assure smooth transition for the patient from the hospital to the home
- Provides information and education regarding hospice services and coverage criteria to the patients/families; addresses patient/family questions and concerns by explaining available services, explains the admission process and staff competency and availability
- Contributes to the hospice education of the hospice professionals, at assigned health care facilities by providing formal and informal training to staff, patients and their families
- Completes, enters and/or tracks all referrals for submission to Intake Nurse; maintains record of daily inquiries, referrals, hospital holds and disposition to other facilities information for the Intake scorecard
- Experience: Three to five years experience in an home health, hospice and/or home-bsed services environment
- Supports hospital liaisons during periods of absence due to illness, vacation, or leaves of absence
- Initiates referral process in assigned facility after physician’s order is obtained and patient choice documented and coordinates the homecare referral process with the referrals source, facility staff, physician, pharmacy, DME and other resources as needed
9
Experience For Senior Ombudsman / Community Liaison Resume
- Receives and completes potential home health referrals from assigned facilities, physician offices and/or health care facilities to include complete physician’s orders for home health services, insurance information and complete, accurate demographics
- Provides ongoing education and consultation to facility case managers, physicians and other referral sources regarding homecare services, patient potential needs and options for homecare services
- Interviews and reviews patient’s medical, physical and psycho-social status to determine homecare needs, continuity of care needs, eligibility for services and appropriateness for homecare services based on coverage criteria and agency admission policy
- Collaborates with the physician, patient/family, facility staff, outside resources and agency Intake Nurse and staff in developing a home health plan that meets the needs of the patient and promotes continuity of care to assure smooth transition for the patient from the hospital to the home
- Provides information and education regarding homecare services and coverage criteria to the patients/families; addresses patient/family questions and concerns by explaining available services, explains the admission process and staff competency and availability
10
Experience For Community Liaison Co-ordinator Resume
- Contributes to the home care education of the health care professionals, at assigned health care facilities by providing formal and informal training to staff, patients and their families
- Establishes and maintains relationships within the community.Work withagencies and community contactsfocused on serving the community and Medicare beneficiaries within designated service areas
- Serves as liaison between Health Alliance and community leaders or organizations serving the community
- Promotes Health Alliance products in compliance with Centers for Medicare & Medicaid Services marketing guidelines
- Evaluates and recommends sponsorship opportunities and represents in person at community events, presentations, expos and health fairs
- Participates in identification of promotional materials and specialty items for distribution
- Coordinates, hosts and/or speaks at community events sponsored by Health Alliance
List of Typical Skills For a Community Liaison Resume
1
Skills For Community Liaison Officer Resume
- Excellent communicator in both written and verbal communication skills
- Excellent customer service and communication skills verbal and written
- Excellent technical skills and command of entire MS Office suite, particularly advanced with PowerPoint and Word and Excel
- Excellent communication and presentation skills, able to present materials in a clear, concise and logical manner
- Excellent oral, written and analytical skills are mandatory
- Demonstrated interpersonal/verbal communication skills Ability to remain calm under pressure
- Good communication skills and an ability to translate technical detail into layperson’s language
- Effective interpersonal skills and ability to engage with the disability community
- Able to use basic critical thinking skills to solve orders issues that arise while performing daily activities, which includes
2
Skills For Business Community Liaison Resume
- Demonstrated experience in multi- tasking in a high pressure, deadline driven environment
- Prior experience communicating with public or business leaders
- Proficient computer skills, including Microsoft Word, Excel and Outlook
- Demonstrates flexibility, enthusiasm and willingness to cooperate while working with others or in place of others, as necessary
- Communicate effectively with patients and co-workers, and referral sources
3
Skills For Business Development Community Liaison Resume
- Maintains current knowledge of clinical programs offered within the organization. Communicate the hospital services effectively to referral sources
- Computer skills, 10-key and knowledge of basic office software necessary ((Word, Excel, Access, etc)
- Communication/public relations skills required
- Self-motivated, extroverted and enthusiastic, able to effectively handle multiple tasks simultaneously
- Superior communications skills, both orally and written
- Proven experience leading, organizing groups of parents, students and community leaders or delivering professional development activities
- Demonstrates a commitment for identifying internal/systematic issues as they occur and finding solutions rather than perpetuating issues
- Experience of working in a complex environment and liaising with multiple stakeholders
4
Skills For Home Health & Hospice Community Liaison Resume
- Three years current work experience performing service recovery role in a healthcare setting
- Hold a valid clearance to work with children (Working with Check)
- Hold a valid clearance to work with Children (Working with Children Check) Knowledge of and commitment to the Department’s Aboriginal Education policies
- Lived experience as a person or family member receiving or has received behavioral health services
- Develop and drive Unity Partnership’s work experience programme, achieving annual targets
- Experience of dealing with clients in a customer service environment
5
Skills For Community Liaison Nurse Resume
- Experience of delivering against client contractual targets
- Valid driver’s license in the state of residence with an acceptable driving record
- Experience in Community Development, Stakeholder Relationship Management or Community related work (teaching, social work etc.)
- At least three years of experience in health care marketing management preferably in home health care operations
- Previous experience in sales/marketing in a geriatric/senior market
- Experience with ELO quality measures and working with children and youth
- Demonstrated reliability on the Environment Rating Scale Assessment
- Experience with ERS, CLASS measures and working with children
- Experience in resolving complex complaints with difficult customers
6
Skills For Disability Community Liaison Resume
- Active and in good standing 300 law certification
- Good awareness and understanding of the disability community
- Actively engages in skilled nursing facility or physician practice meetings as appropriate
- Demonstrate tact, resourcefulness, patience, and dedication
- Demonstrates knowledge and adheres to facility, department, corporate, human resources and standard policies and procedures
- Experience in contract and grant management
- Demonstrates confidentiality and discretion
7
Skills For Business & Community Liaison Resume
- Two (4) years related experience
- Experience in claims, customer service or provider support role
- Experience in a claims, customer service or provider support role
- Two to four years of related work experience required
- Progressively responsible experience in administrative support or project management
- Home Medical Equipment or Home Health experience
- Define problems, collect data and establish facts to draw a valid conclusion
- Properly drive and operate a personal/company vehicle
- Additional 2-3 years of relevant work experience
8
Skills For LPN Community Liaison Resume
- Experience with Alzheimer’s patients or cognitively impaired patients
- Good technical letter/report writer
- Experience in community and government engagement (3+ years)
- Operate with proficiency in MS Office; and
- Understanding of medical terminology, healthcare coding, billing, managed care and health insurance plans
- Working knowledge with using electronic systems to develop and maintain referral databases
- Creating and maintaining databases of local enterprises and service providers
9
Skills For Senior Ombudsman / Community Liaison Resume
- Recruiting/Hiring production employees for our company
- Talking to interested people (selling our company to potential candidates)
- Working knowledge of: Community Resources; Chronic Disease/Diabetes; HIV; Hypertension, Care Coordination; and, Case Management Documentation
- Understanding of mental health services and levels of care for children and adolescents in Virginia
- Willing to work evenings and weekends as provider's request
- Maintaining and development of stakeholder engagement
10
Skills For Community Liaison Co-ordinator Resume
- Providing relevant reports of activities of stakeholders
- Sitting on AHCCCS Policy committee to help identify recovery orientated language
- Dealing with Workforce Centers (Job Services)
- Working with OFCCP Material
- Consult with the DBD, and senior management staff, in overseeing, developing, and implementing facility marketing strategies
- Works with Marketing Department by representing Sharp Rees-Stealy in community, health plan, benefit and special events dealing with site specific programs
- Orient potential new customers by offering site tours, scheduling first visit, reviewing insurance information and preliminary registration
List of Typical Responsibilities For a Community Liaison Resume
1
Responsibilities For Community Liaison Officer Resume
- Work closely with NRHI and CERC team members to build original and curated content as well as organize activities designed to generate passion, grow and engage the community both on and off the virtual platform
- Demonstrated success in collaborating and networking with multiple departments and organizations to design and host an event
- Continuously monitor, measure, and improve the effectiveness of community offerings and how these are delivered
- Assist in obtaining required paperwork for patient billing
- Finger dexterity to perform typing, picking up small objects, etc. approximately 80-90% of workday
- Work with community agencies to identify and collaborate on proposals for training and development funding
2
Responsibilities For Business Community Liaison Resume
- Track outstanding orders and complete follow-up tasks per the established process, including escalation as needed
- Cultivate relationships that drive awareness and use of the platform, impact through best-practice sharing, and mutual inspiration to action
- Participate in both the short and long-term creation of strategic plans for visits in coordination with Cultivate Learning and ELO staff
- Coordinates with multiple providers in varied locations in completing the post-evaluation survey
- Interact and consult with marketing representatives from all company divisions
- Assist in the discharge planning process from the facilities
- Participate in and provide education to the medical and nursing community
- Meets potential clients (i.e., physicians, employers, nursing home administrators) to introduce them to organization's services
3
Responsibilities For Business Development Community Liaison Resume
- Carries out complete sales and marketing process (contact, qualify, develop, close)
- Prepares a report detailing sales activity on a weekly basis
- Maintain and nurture community relations including maintenance of a contact database for course members, community resources and key constituents
- Recommend outreach activities to address identified community health needs; including orientations, community engagement sessions, trainings and presentations
- Assist with the preparation and deliver of various presentations and training in the community
- Sensitize communities on the contents of the COHA and the mission of the monitoring and verification mechanism, as well as the roles of the MVT
- Assist the MVT with investigations and verification missions by identifying interviewees from local communities
4
Responsibilities For Home Health & Hospice Community Liaison Resume
- Accompany the team in routine visits to bomas/payams and meeting community members
- Develop, promote, and maintain community partnerships, including site selection, placement, evaluation, visits, student supervision
- Maintain ongoing relationships with Field Education Agencies/liaisons through regular and consistent site visits
- Create, revise and follow Cultivate Learning procedures and protocols and complete UW-in-field-checklists
- Identify, develop and foster relationships with key leaders and influencers
- Identify the most engaged community members across social media platforms and the community, encourage and reward them for their contributions
- Develops & guides new prospects to promote the organization’s products and services
- Maintains corporate image and reputation and protects the company’s brand via suitable communications activities
5
Responsibilities For Community Liaison Nurse Resume
- Travel to physician’s offices in the community and work within these offices to recruit patients for research studies
- Maintains comprehensive working knowledge of Seaport Home Health and Hospice markets including government agencies, major payer groups, key referral sources, and competitors’ market positioning
- Builds and maintains referral relationships with area hospitals, SNF’s and other facilities
- Collaborates with CM/Director of Nursing/CSM/family to assure all need are addressed appropriately or referred to care providers to assure quality of care is being met
- Develops the Care Plan according to client’s needs and payer requests, supervises the HCA to assure the tasks on the Care Plan are being provided in the scheduled time frame required
6
Responsibilities For Disability Community Liaison Resume
- Identifies imminent needs in a home setting to effectively address health needs in the ill, elderly or disabled
- Works with and respects persons of various cultures, social economic, ethnic, religious and racial backgrounds
- Works through multiple types of customer situations, find solutions to client concerns with focus on quality care and safety
- Maintains confidentiality of client and employees and related information as stated in the Client Bill of Rights and HIPPA
- Utilizes and use universal precaution techniques as necessary; with the ability to identify and implement interventions
7
Responsibilities For Business & Community Liaison Resume
- Answers questions and concerns for client/families/staff in regards to care safety and health
- Conducts chart audits to ensure accuracy of compliance requirements
- Uses key words, AIDET and requests patients return survey if received
- Maintains comprehensive working knowledge of Horizon Home Health and Hospice markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning
- Work closely with the Contractor teams on site, overseeing all interactions between the community and operation activities
- Works with internal and external audiences to build awareness and preference for hospital and its services, while improving the health of the community
- Leads the planning of special events geared to improve health and promote hospital services
- Implement and sustain RTG’s strategic Support Role Communications and Consultation Plan
8
Responsibilities For LPN Community Liaison Resume
- Responsible for site implementation of Divisional Community processes implemented
- Support sites to achieve required CCS score
- Produce project CSR reports
- Capture data and write case study information for Sustainability Intranet and PQQ/Tenders
- Monitor compliance with regulatory composition requirements for the SRC and SILC and coordinate information for the Governor’s Office for appointments to both councils as needed
- Supervise and train the agency’s Disability Community Specialist
- Able to assimilate information in an organized fashion
9
Responsibilities For Senior Ombudsman / Community Liaison Resume
- Drop-off and pick-up of completed medical documentation (such as physician’s orders)
- Drops off orders, CMN’s, T19, LMN’s to be signed and picks up signed documentation
- Participate with internal facility marketing such as the possible creation of an internal facility newsletter, employee communications, special event communications, etc.
- Attend scheduled department meetings to provide the Director with timely reports on month-end reviews, client servicing schedules, customer sales forms, and other reporting requirements.
- Provide solutions to balance the interest of the company and the community regarding economic development obligations
- Work with communities to improve transparency while establishing approaches and implementation strategies
- Develop, maintain and implement community engagement and communication strategies and plans
- Plan, coordinate and manage community engagement interactions and sessions
10
Responsibilities For Community Liaison Co-ordinator Resume
- Report to the ED Manager on progress made
- Prepares support materials as necessary to support outreach efforts
- Documents results of events to demonstrate effectiveness at changing health behaviors, enhancing consumer image of hospital or increasing utilization of hospitals services
- Support the state by developing and strengthening relationships with faith-based, tribal, and community organizations to benefit DES consumers in alignment with the Agency’s mission and goals
- Plan, coordinate, and facilitate community outreach activities and maintain connections with the Hispanic community (including parent groups, medical and dental health providers, legal resources, etc.)
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