Concessions Manager Resume Sample
Ashleigh Upton
9868 Arely Center,
Houston,
TX
+1 (555) 242 5015
Work Experience
Concessions Manager
08/2015
-
PRESENT
San Francisco, CA
- Responsible for set-up of daily par/prep and organization of the snack bar
- Preparation of and storage of all food and beverage items necessary to operation of snack bar in adherence with ClubCorp quality standards
- Communicate with Service Director when special products are needed or having problems with food quality or presentation
- Consistent presentation of daily snack bar food items as designated by the service Director which are produced within ClubCorp's quality standards guidelines
- Proper preparations techniques for station items as designated by Service Director
- Service of food to members and guests
- Responsible for cleanliness and sanitation of kitchen and snack bar area
Ram Zone / Concessions Manager
11/2010
-
02/2015
Phoenix, AZ
- Productivity: Responsible for executing catering events of varied size and scope, including staffing and management. Ensure accurate reporting of all catering related revenue, expenses, and receivables. Coordinate activities with other departments as appropriate
- Maintains and develops client relationships and customer satisfaction for multi-functional food service areas to ensure account retention and positive public relations
- Establishes and maintains a safe work environment
- Utilizes Sodexo resources and programs to ensure operating standards and regulatory requirements are met and employees have the necessary equipment and inventory
- Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate in order drive a high-level of employee engagement
- Productivity: Implement and maintain Aramark agenda for both labor and food initiatives. Create value through efficient operations, appropriate cost controls and profit management. Full compliance with Operational Excellence fundamentals, including food and labor. Direct and oversee operations related to production, distribution and food service
- Understands all menus, product offerings, packaging and pricing
Seasonal Concessions Manager
10/2006
-
09/2010
Houston, TX
- Ensures all concession areas have proper displays and merchandise
- Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
- Follows and executes preventative maintenance schedule as set forth by Director of Concessions
- Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy Restaurants standards
- Ensures that all security, safety and sanitation standards are achieved
- Effectively verifies all opening and closing inventories
- Ensures required department reports are completed and information is compiled at month end closing
Education
Western International University
2000 - 2005
School's Degree in Management
Professional Skills
- Demonstrated initiative, leadership and team building skills are essential
- Management or supervisory experience in the food service industry, preferably with prior concessions experience
- Strong communication (both verbal and written) and organizational skills
- Excellent leadership, time management, and customer service skills
- Financial experience and business acumen skills
- Previous experience managing employees in a strong union environment
- Great accounting/math skills
How to write Concessions Manager Resume
Concessions Manager role is responsible for leadership, events, training, procurement, security, reporting, design, insurance, travel, health.
To write great resume for concessions manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Concessions Manager Resume
The section contact information is important in your concessions manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Concessions Manager Resume
The section work experience is an essential part of your concessions manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous concessions manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular concessions manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Concessions Manager resume experience can include:
- Strong working knowledge of food production operations
- Provide and administer an effective system for cash handling and maintenance of inventory levels
- Proven track record of ability to coach and develop line level managers and building teams
- Builds and maintains strong relationships with clients, guests, subcontractors and Levy team members
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and PSC team members
- Monitoring the Sub-Contractors’ compliance with the lifecycle model and checking applications for lifecycle expenditure and reviewing lifecycle plans
Education on a Concessions Manager Resume
Make sure to make education a priority on your concessions manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your concessions manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Concessions Manager Resume
When listing skills on your concessions manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical concessions manager skills:
- A proven ability in sourcing and analyzing multiple sources of data and providing a clear report of issues and how they affect customers
- Knowledge and skill in handling money accurately and ability to make change
- Provide and administer effective system for cash and maintenance of inventory levels
- Experience in a management role
- Strong commitment to customer and client service
- Knowledge of and experience with inventory control
List of Typical Experience For a Concessions Manager Resume
1
Experience For Ram Zone / Concessions Manager Resume
- Strong commitment to both the client and guest experience
- Valid ServeSafe Certification or willingness to take the course within six months of hire if not certified
- Stock stands for events
- Inventory product throughout the sport season to coordinate with scheduled events; place weekly orders with concession supervisor. Receive deliveries and weekly laundering of cleaning towels needed for events
- Direct, implement & maintain a guest service and management philosophy that serves as a guide to respective team members
2
Experience For Assistant Concessions Manager Resume
- Maintain daily concessions operations – both FOH, BOH during event and non-event days; including opening /closing of concessions operation, inventory management maintaining health department checklists, maintenance of equipment, and overall policy compliance
- Uphold and enforce GuestPath standards through daily reminders, training, observation, follow-up; investigate food quality and service complaints, log service recovery issues
- Prepare various operating and reconciliation reports. Enforce compliance with variance issues and report all to Concessions Manager to resolve
- Conduct meetings to update staff on daily goals & objectives
- Maintain positive client and customer relations
- Manages, trains, and develops staff
3
Experience For Seasonal Concessions Manager Resume
- Schedule and conduct Team Member interviews and hire based on the consistent message and goal of the department
- Work appropriately to keep all locations clean, neat, and organized at all times
- Self-motivated creativity and innovative ideas to increase concession stand operational efficiency
- Follows and executes preventative maintenance schedule as set forth by Director of Operations
List of Typical Skills For a Concessions Manager Resume
1
Skills For Ram Zone / Concessions Manager Resume
- Monitoring and providing input into the process by which commissioning and decant programmes are agreed and implemented
- Monitoring the Building Contractor’s progress and plans; monitoring FM Contractor’s performance
- Reporting on any health and safety matters relating to the Project
- Administering the Project Agreement, the FM Agreement and the Building Contract
- Managing all relevant contracts as reasonably required by the Company and/or Holding Company
- Acting as the Contractor's Representative for the purposes of the Project Agreement and main point of contact for the Authority
- Managing Changes and reasonable input from the Company to Changes and agreeing net present value ("NPV") calculations
2
Skills For Assistant Concessions Manager Resume
- Managing the resolution of design and service delivery issues that need Company input
- Developing proposals to improve NPV of the Project
- Production of meeting/committee notes and chasing/monitoring action
- Manage the development of associates; supervise the scheduling & training of Concessions and Vending associates
- Willingness to work a flexible schedule including days, evening, weekends and holidays
- Focus is training associates in company policies and procedures and ensuring quality employee performance and customer service
- Verify sales reporting and cash handling and prepare various cost and operational reports as required
- Ensures great guest service and delivery of hospitality standards by holding team accountable to steps of service, maintaining positive guest relationships
3
Skills For Seasonal Concessions Manager Resume
- Assist Concession Manager or Assistant Manager in the operation of concessions of various sporting events
- Thorough knowledge and understanding of contemporary approaches to customer service delivery
- Ensure compliance with federal, state and local regulations regarding alcohol service and food safety
- Ensure compliance with federal, state and local regulations regarding liquor, sanitation, payroll, employment and EEO
- Ensures associates are following the corporate alcohol policies set for the unit
- Proficient in MS Office programs including Excel, Word, and Outlook
- Works with the Chef and management team in creating nutritious and top quality food
- Implements new culinary programs in conjunction with the marketing and culinary teams
- Focus on training associates in company policies and procedures to ensure quality employee performance and customer service
4
Skills For Senior Concessions Manager Resume
- Ensure compliance with federal, state and local regulations regarding alcohol, sanitation, payroll, employment and EEO
- Knowledge of general business accounting policy and procedures
- Responsible for East or West commissary inventory, cash management and sales data for football and other high volume events
- Maintain inventory control at each concession stand
- Restock stands as needed
- Return unsold stock at the end of each event
- Store and clean equipment at the end of each event
- Coordinate and supervise activities of employees, supervisors and volunteer group members
- Coordinate and supervise activities of employees and supervisors
5
Skills For Concessions Manager Kansas Speedway Resume
- A demonstrated ability to drive teams to manage projects/programs, dependencies and bottlenecks ensuring that ensuring effective decisions are made to balance the business needs and the technical/operational constraints
- Establishing processes for the Company as agreed with the board of directors of the Company
- A high proficiency in MS Excel, and SQL
- Familiar with standard foodservice equipment
- Familiar with modern POS (Halo) and inventory systems (Birchstreet and/or Tangent)
- Creative problem-solver who brings passion, enthusiasm and new ideas
- Monitor progress of snagging and defects inspections in connection with the completion of defective and / or outstanding items and report promptly in relation to matters connected with rectification of defects and completion of snagging items
- Managing interface with the Independent Certifier and Technical Adviser and monitor and report promptly in relation to sign off procedures employed by all Parties throughout the construction period
6
Skills For Concessions Manager With the World Series Champions Chicago Cubs Resume
- Reporting and providing assistance to the Authority (in accordance with the Project Agreement
- Determining full cost impact of any Changes in conjunction with the relevant Sub-Contractors and seeking Director’ approval to those changes
- Manage, to the extent relevant, obligations of the Company in relation to benchmarking or market testing
- Work with cross functional teams (CS and other operational teams), providing various analysis and reporting to ensure change is driven into the relevant areas
- Management of office processes including Quality Assurance, Health & Safety, anti- bribery policies
- Ensuring the required insurances are in place and payment of insurance, on time, liaising with insurance advisers and ensuring the efficient handling of insurance claims, managing the premium sharing arrangements in accordance with the Project Agreement
- Providing operational reports to the board of directors every (i) month during the Works Period; and (ii) three (3) months during the Services Period, on all matters relating to the Project
7
Skills For Tsongas Center Umass Lowell Concessions Manager Resume
- Drive process changes that eliminate the root causes driving customer facing defects
- Supervise, train, develop and schedule concession associates.
- Influencing within the CS network and senior leaders within Amazon any items related to defect metrics and impacts on customer, proposing change initiatives, and executing the change
- People Management of a team of analysts
- Supervises and coordinates activities of concession associates on a per shift basis, including scheduling, training, counseling and enforcing work procedures and service standards
- Observes, evaluates, and documents job performance and assists with stand personnel performance
- Ensures that all equipment in assigned areas is set up properly and operating efficiently and accurately. Ensures assigned areas remain clean, sanitized, and safe
8
Skills For Club Concessions Manager Resume
- Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management
- Creates a positive work environment through hiring/selection of team members, maximizing productivity and morale through engagement and maintaining appropriate staffing levels per business needs
- Ensures complete maintenance and on-site training of the current POS system and concession equipment
- Attend Athletic briefings for events as scheduled.
- Technologically savvy, with high proficiency in all Microsoft Office programs
- Plans, establishes and updates operational policies and procedures to comply with unit, division and university guidelines
- Coordinate inventory for playoff games; clean and close concession stands at the end of the season; arrange for equipment shut off and water shut off as needed
- Inventory product throughout the sport season to coordinate with scheduled events; place weekly orders with concession supervisor. Schedule and receive deliveries, purchase and pick up products as needed; weekly laundering of cleaning towels needed for events
- Determine menu and pricing for each season, take inventory, confirm pricing from vendors, schedule equipment set-up, place orders and stock stands for events
9
Skills For Quick Service / Concessions Manager Resume
- Make sure that concession stands are in working order (hot water, cold water, electrical, equipment, maintenance, pest control) and are clean and meet Tri County Health food preparation requirements; coordinate health inspections; troubleshoot as needed
- Providing clear communication with Athletics office staff, concessions workers, and distributors
- Assist in opening and closing concession stand for each event
- Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
- Executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
- Purchase, stock, and maintain inventory of food and supplies
- Help supervise and aid concessions workers for events, or as needed
10
Skills For Concessions Manager Resume
- Establish and maintain accurate purchase records with distributors and the Athletic office
- Ensure equipment and procedures meet or exceed sanitary regulations for health and safety
- Work cooperatively and respectfully with volunteers, staff, students, parents, and the public
- Travel to support facilities outside of primary location
- Motivate employees and lead large groups with diverse backgrounds
- Follows and executes preventative maintenance schedule as set forth by the General Manager
- Executes all menus, promotions and programs as outlined by the General Manager in accordance with Levy standards
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