Configuration Manager Resume Sample
Chanel Will
33373 Mante Mountain,
Los Angeles,
CA
+1 (555) 980 1408
Work Experience
Configuration Manager
02/2017
-
PRESENT
New York, NY
- Subject matter expert in asset and Configuration management in asset management, maintaining asset attributes, for large multi-platform enterprises (Unix, mainframe and Windows)
- Experience of using and building asset databases (Service now)
- Knowledge and demonstrable practical understanding of delivering service in ITIL based organizations
- Experience with tools such as Synergy or Altiris
- Harmoniously working with other employees and customers
- Effectively coordinate a number of projects simultaneously
- Demonstrating initiative and problem-solving skills
- Contributing to the successful completion of project initiatives
- Defining provisions for configuration identification, change control, configuration status accounting, and configuration audits
Senior Configuration Manager
10/2010
-
10/2016
Dallas, TX
- Regulating the change process so that only approved and validated changes are incorporated into CIs
- IT infrastructure basics
- Ensure that the team achieves all their SLA’s and that all escalations that arise from poor service are dealt with effectively and efficiently
- Defining the roadmap to achieve the stated objectives in the form of key performance indicators (KPI’s)
- Understanding of Network/IT/Telecom Products
- Utilizes configuration control procedures for the handling of Engineering Change Proposals (ECPs) and their urgency and documentation in Configuration Item Development Records (CIDR)
- Maintains and develops the Known-Error Database (KEDB) including all errors, trends, and data analysis within the CMDB
System Center Configuration Manager
05/2005
-
04/2010
Dallas, TX
- Full knowledge of CM industry practices
- Highly proficient in the use of all MS Office Suite applications
- Excellent attention to detail, organizational skills, time management skills and multi-tasking skills
- Experience with Configuration Management in a low-side development and high-side production environment
- Experience with GitLab or Jira
- Experience with the Agile life cycle, including Change Management principles in Agile
- Contributes substantive content for maintaining and developing the CM environment for hardware and software product build, staging, testing, and integration
Education
Herguan University
2001 - 2005
Engineer's Degree in Computer Science
Professional Skills
- Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams
- Proven organizational and time-management skills, including prioritizing multiple tasks
- Strong analytical skills showing attention to detail with a strong customer focus
- Excellent developing and delivering presentations skills
- Demonstrated experience managing teams and effectively getting things done through others
- Strong communication skills for both conveying process and understanding customer need
- Oracle SQL, T-SQL skills, good to have experience working with Oracle and/or Sybase
How to write Configuration Manager Resume
Configuration Manager role is responsible for interpersonal, technical, organizational, customer, organization, java, english, analytical, leadership, analysis.
To write great resume for configuration manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Configuration Manager Resume
The section contact information is important in your configuration manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Configuration Manager Resume
The section work experience is an essential part of your configuration manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous configuration manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular configuration manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Configuration Manager resume experience can include:
- Excellent verbal and written communication skills, with the ability to communicate effectively with technical and functional audiences
- Good communication, organizational, and multi-tasking skills
- Desplay, timely and effective listening skills
- Good organizing skills, structured approach
- Strong skills in Microsoft Office programs, especially Word, PowerPoint, Excel, SQL and
- Excellent skills in documentation and version control
Education on a Configuration Manager Resume
Make sure to make education a priority on your configuration manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your configuration manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Configuration Manager Resume
When listing skills on your configuration manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical configuration manager skills:
- Possess good written and oral communication skills with the ability to engage effectively with internal and external stakeholders
- Very good communication skills (written and oral), with experience interacting with all levels of management
- Excellent communication skills, ability to understand offshore-onshore delivery model and required coordination aspects, including multitasking
- Strong analytical skills with an ability to identify and interpret problems and be creative in finding the right solution for both customer and business
- Demonstrated knowledge and skills working in product lifecycle management
- Demonstrated collaboration skills to work with IT/Lab and engineering scrum teams
List of Typical Experience For a Configuration Manager Resume
1
Experience For Senior Configuration Manager Resume
- Strong team player with excellent communication & inter-personal skills
- Experience working effectively in multifunctional teams globally is essential
- Demonstrated technical writing, data management, verbal communication, presentation, and teaching skills
- Effective communication skills and ability to work well with team members in non-technical roles
- Responsible for providing status on progress and issues, as well as defining and managing action plans to ensure issues are resolved effectively and quickly
- Demonstrated experience defining and implementing end-to-end CM processes and tools
- Demonstrated on-the-job experience maintaining configuration management databases (CMDB) and maintaining related system documentation
- Have proven management experience in complex managed services / outsourcing service delivery environments
- Strong ITIL process management experience, specifically focused on Software Asset Management and the complete SACM space; ITIL Foundation certified
2
Experience For Asset & Configuration Manager Resume
- Experience working in the financial industry with relevant experience in business analysis and project implementation
- Effectively and appropriately communicate complex processes with stakeholders and partner teams
- Demonstrated experience in configuration management (physical and logical configuration of hardware components and system software)
- Strong and effective communication at all levels within the Business
- Experience with developing, revising, and otherwise maintaining CCRs and engineering change requests
3
Experience For System Center Configuration Manager Resume
- Experience with querying information, and developing reports using reporting tools with SAP Business Objects
- Solid understanding of CAD tools and working with Engineers and others to assure understanding for increased accuracy and efficiency
- Experience with analyzing the development of configuration management plans and chartering and running CCBs
- Experience with creating and updating process documentation and job aids for change and configuration management
- Experience in developing and conducting Quality Assurance on changes made between test and production software environments
- Experience in documenting and implementing change control processes and procedures
- Experience working with PTC for Creo/Pro-E software with ability to negotiate contracts, training, new tools and upgrades
4
Experience For Service Asset & Configuration Manager Resume
- Have experience of setting up and maturing an asset Management Framework
- Experience with implementing and managing ECO processes in support of product improvement efforts and cost reduction
- Strong knowledge of configuring and managing Github
- Experience with software development, quality assurance, or testing
- Experience with managing system configurations
- Experience with Snow License Manager, SCCM, SQL, trouble shooting and software agents deployments
- Have formal configuration management training, and hold a valid CM Certification (CM2, or equivalent)
- Previous experience working with configuration management, deployment and orchestration software
5
Experience For IT Asset & Configuration Manager Resume
- Experience deploying Defense Health Agency Clinical Applications via SMS/SCCM (or similar), to include AHLTA, AHLTA Client files, Essentris
- Demonstrated detailed knowledge of IA concepts and requirements, such as applying DISA’s Security Technical Implementation Guides (STIGS)
- Drive change into the organization with solid recommendations of improvements for Engineering and other systems
- Solid knowledge and understanding of requirements analysis activities to identify criteria for configuration items (CI) and relationships between CIs
- Experience working with Federal counterparts and/or support staff
- Provide REX (Return on Experience) on methods & tools and share best practices with the global Engineering community
- Linux experience working across an enterprise platform in a LAMP environment
- Have the ability to provide effective and clear reporting to senior management and key stakeholders
6
Experience For Change & Configuration Manager Resume
- Experience with developing configuration management plans and procedures
- Experience with facilitating change control board meetings
- Experience with administering configuration management tools and repositories
- Experience with setting up version control and BoM management
- Experience with FW version control and managing effort with HW manufacturer
7
Experience For SW Build\configuration Manager Resume
- Experience in the generation of CM/DM requirements in tasking documents (SOOs, SOWs)
- Experience in Railway projects (Rail Electrification, Depot Equipment, Signalling)
- Experience managing assets, CIs and CI relationships in a ServiceNow context
- Experience working in an Agile environment with Continuous Deployments
- 8 – 10 years of experience in ITSM/CMDB and/or ITAM data management practices
- Experience with configuration management
- Experience with configuration analysis
- Standby Priority Table, Delay Code Table, Fee Table, SSR Table, Currency Conversion Table, etc
8
Experience For Servicenow Configuration Manager Resume
- CMDB experience
- Experience in relevant role
- Develop and administer an audit program which provides objective evidence of compliance with configuration management requirements
- Experience with US government security standards and IT Service Management principles
- Engage with other process and technical teams to ensure effective integration and automation of SACM management activities
- Experience of working in a fast-paced investment banking environment
9
Experience For Configuration Manager SME Resume
- Is a discussion partner with Senior Technology Management and operates at Section Manager Level within the organisation
- Ensure the allocation of work and resources to ensure they is suitably balanced across the SACM team to deliver excellent service
- Team player that deals well with ambiguity, can operate under tight time constraints, and can shift focus as business needs require
- Experience in a Defence major capital acquisition/sustainment program is desirable
- Hands on experience in technical, infrastructure architecture design and solution creations
- Intermediate to advanced Microsoft Suite experience
- Devops experience: Nexus/Artifactory, TeamCity, Git
- Develops reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
- Regulate the change process so that only approved and validated changes are incorporated into CIs
10
Experience For Murex Configuration Manager Resume
- Experience with BMC, including Remedy, Atrium CMDB, and Atrium Discovery
- Respond to project priorities or urgencies
- Make sure that Lab resources are enough for effective delivery process: hardware, memory, etc
- Experience developing and maintaining servers Windows 2012R2 that support multiple production services
- Experience using a source code control system for a developmental program of similar scope and complexity is required
- Experience managing development life-cycle of products with regular updates and live operations on the TFS platform
- Experience in Railway project
List of Typical Skills For a Configuration Manager Resume
1
Skills For Senior Configuration Manager Resume
- Excellent interpersonal and communication skills; ability to form strong relationships within a matrix organization
- Unix/Linux skills, incl. software packaging and deployment (rpm, etc.), ideally experience with DevOps
- Possess excellent oral and written communication skills, as well as a keen attention to detail
- Excellent technical, interpersonal, written and verbal communication skills
- Excellent interpersonal and team membership skills
- Exceptional leadership, prioritization, and project management skills. Ability to work across organizational barriers to achieve desired results
- Good documentation skills, specifically with regards to internal and customer processes
2
Skills For Asset & Configuration Manager Resume
- Programming skills in Perl, Python, and/or shell scripting
- Scripting skills - Ability to automate major processes
- Demonstrated experience managing and processing reports, tracking requirements and requests for operational change within systems and processes
- Experience designing and managing a Configuration Management Data Base (CMDB) (knowledge of HP uCMDB is strongly desired)
- Demonstrated experience in developing and implementing ICT asset management strategies, processes and procedures
- Relevant industry knowledge, technical skills (database, networking, application management, server virtualization, monitoring tools)
- Last - year PD rating of Outstanding, Strongor Good
- A good understanding and appreciation of operational risk, including root causes, identification of risk, effective escalation, capture and close out
3
Skills For System Center Configuration Manager Resume
- Strong experience in supporting SACM operations, technical writing, and documentation practices
- Good understanding of network basics, experience with balancing solutions like GSLB is an advantage
- Experience in configuration management process and techniques with experience establishing or redesigning a configuration management plan
- Good Unix / Linux background. Experience in scripting (shell, python)
- Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience
- System administration skills - Knowledge and ability to use the Red Hat operating system(s) the CM technology runs on
- Customer service and communication skills: Ability to work productively with users while resolving their issues
4
Skills For Service Asset & Configuration Manager Resume
- Good understanding of Oracle basics, DBA experience is an advantage
- Demonstrated experience managing all-project related changes for project oversight as well as office level oversight and control
- Demonstrated knowledge and experience in system architecture and engineering disciplines
- Prior experience implementing business service oriented CMDB patterns and mappings
- Proven experience in a CM role in a similar scale project
- Demonstrated on-the-job experience with monitoring tools such as but not limited to Nagios or Icinga
- Demonstrated on-the-job experience with automated configuration management tools such as but not limited to Puppet or Chef
- Demonstrated on-the-job experience with the sponsor or sponsor partners policies, directives and standards
5
Skills For IT Asset & Configuration Manager Resume
- Development skills, preferably shell scripting: PowerShell, Perl, ksh, bash, but also C++/C#/VB
- Demonstrated on-the-job experience building releases with code delivery mechanisms (e.g. Maven and/or Ant) and code repositories (e.g. Subversion and/or Git.)
- Demonstrated on-the-job experience with continuous delivery solutions such as Hudson, Jenkins, or Puppet
- Expert level skills in a data analysis tool such as Excel or Access
- Overall 4 to 6 years of IT Industry experience with at least two years of relevant industry experience
- Experience with Space and Missle Systems Center (SMC) 2+ years’ experience with military or commercial space systems
- Strong operational experience in the Service Asset and Configuration Management process (SACM)
- Experience, with a mandatory experience in configuration management of large and international projects.
6
Skills For Change & Configuration Manager Resume
- Prior experience with document management and document data storage systems
- Purposeful Communication skills
- Experiencing managing direct reports, experience managing technical suppliers
- Building and maintaining appropriate MI reporting to not only demonstrate the value of Configuration management but showcase adherence to control objectives
- Participating in and monitoring the change process so that only approved and validated changes are incorporated
- Understanding and practical experience with Git or other version control tooling
7
Skills For SW Build\configuration Manager Resume
- Evaluating existing asset management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness
- Operating experience in international environment (Europe or overseas)
- Prioritizing and Planning
- Understanding and experience working with ServiceNow
- Leveraging knowledge and experience to deliver end-to-end solutions within ServiceNow
- Experience scripting and automating application builds using various languages and tools such as Maven, Shell and Perl scripts
- Experience with using and developing PowerShell and Scripting
8
Skills For Servicenow Configuration Manager Resume
- Experience in creating and managing BOM’s/Document Control in high tech or engineering environments
- Experience with using or developing PowerShell or Scripting
- Experience in developing an organizational Configuration Management infrastructure utilizing either existing COTS tools or the development of in-house tools
- Experience in implementing and/or administering a configuration management program covering network infrastructure
- Experience in establishing technical baselines, monitoring adherence to baselines and managing drift against CM baselines
9
Skills For Configuration Manager SME Resume
- Experience supporting LVC distributed training systems and Distributed Training Centers (DTC)
- Experienced developing, writing, and coordinating configuration management, process improvement, and metrics implementations
- Performs CM planning for new and existing projects, defining an effective tailored CM Implementation
- Experience in requirements gathering, determining business process flow, and task level mapping
- Apache, Tomcat, WebLogic, JBoss etc. - experience setting them up from scratch and tuning
- Possess a deep knowledge of the Barclaycard business including a good understanding of end-to-end processes and Barclaycard IT Services
10
Skills For Murex Configuration Manager Resume
- Possess a wide external network in the field of Asset and Configuration management, maintaining a good understanding of industry best practice
- Experience working with Microsoft Operating Systems/Servers
- Experience deploying stored procedures and replicating database table changes within Oracle
- Experience with government accounting or human resources planning
- Experience maintaining and updating technical documentation
- Experience creating and modifying custom RPMs
- Experience with developing CM plans and performing system audits
- Experience with implementing or administering automated CM tools
List of Typical Responsibilities For a Configuration Manager Resume
1
Responsibilities For Senior Configuration Manager Resume
- Experience with creating and maintaining CM documentation and schedules, monitoring and reporting on adherence to CM policy, gaining project team members buy
- Experience with defining, planning, configuring, and implementing build servicing approaches
- Strong interest in implementing state of the art CM practices by developing, refining, and maintaining configuration processes and procedures
- Experience with managing defect tracking for systems and software, working with development teams to assign or plan defect resolutions into future releases
- Experience in building and deploying applications
- Eight (8) years’ experience in ADP systems/software analysis, design, engineering, management or programming
- Experience developing and implementing configuration control quality management plans
- Experience with scripting in two or more of the following languages: Bash, Python, C-Shell, or JavaScript
- Experience with Subversion/SVN and SALT, DevOps CM, including continuous integration, configuration management of servers, infrastructure, and build servicing
2
Responsibilities For Asset & Configuration Manager Resume
- Experience in supporting Process Improvement Initiatives such as Capability Maturity Model Integration (CMMI) and Engineering Process Groups
- Experience with technical data packages (TDP) and CM and ASME standards. Thorough knowledge of engineering drawing practices
- Experience in working within an established CMDB and the creating and maintenance of records
- Experience with identifying Computer Software Configuration Items (CSCIs) and generating build plans
- Experience with gathering and documenting functional and stakeholder requirements
- Strong understanding of Murex Architecture version 3.1 and above
- Experience with isolating build/deployment issues versus code issue
- Experience working with Windows OS, SQL Server, and infrastructure environment
- Experience with enterprise defect tracking system
3
Responsibilities For System Center Configuration Manager Resume
- Experience in working within a Managed Service Provider and other 3rd party environments
- Experience in working through the project lifecycle over multiple assignments under aggressive timelines with minimal ramp-up time
- Demonstrated ability to conduct and facilitate working session across multiple constituents
- Experience with configuration of a system using Cloud technologies
- Experience documenting network and system configurations, equipment and system baselines and updates/upgrades
- Strong working knowledge of CM processes and procedures
- Experience in a rapid paced, time sensitive, cutting edge environment
4
Responsibilities For Service Asset & Configuration Manager Resume
- Experience inputting configuration data into configuration management tools under the guidance of the senior staff
- Experience establishing configuration management processes
- Experience with LINUX Operating System
- Experience with using Microsoft administration tools such as configuration manager 2012 R2 or 2016
- Experience with working in a remote environment with physical and virtual machines and servers
- Experience with using Microsoft SCCM 2012 R2 or 2016 to administer and manage patches, builds, and releases for servers and workstations
- Fundamental knowledge and experience supporting AS9100 and CMMI
- Experience working in healthcare configurable system (e.g. FACETS, PULSE, Prime, QNXT)
- Strong knowledge of mainframe processing in a TSO environment
5
Responsibilities For IT Asset & Configuration Manager Resume
- Experience supporting configuration management
- Extensive Experience with understanding software license types such as Microsoft, Oracle, Adobe, IBM, ect
- Experience working in US Army SATCOM environment highly desired
- Experience in developing Configuration Management Plans
- Experience with conducting Physical Configuration Audits (PCAs) and Functional Configuration Audits (FCAs)
- Strong Leadership while coordinating with the Run & Maintain Team
- Experience in agile projects and in dealing with Confluence, Jira, and SVN
- Support QA testing and make sure to have the deployment signed off prior to QA/PROD releases
- Monitoring and reporting status of changes, coordinating review boards, and identifying and managing scheduling conflicts
6
Responsibilities For Change & Configuration Manager Resume
- Being in charge of requesting Lab upgrades from the Client
- Creating and updating build jobs and build workflows as required
- Providing detailed asset reporting to audit, operations, procurement among others both adhoc and routinely
- Working knowledge of Windows, Solaris, Linux, and other operating systems
- Leading implementation of asset tracking methods and tools
- Updating and maintaining the Document Plan
7
Responsibilities For SW Build\configuration Manager Resume
- Making sure that the naming conventions are followed
- Asserting that requested changes/incidents/service requests handled properly
- Covering application life-cycle procedures with proper documentation
- Provisioning, setup, configurarion and support development environments
- Developing improved Configuration Management process and procedures where exists
- Working knowledge of Data Center management tools
- Monitoring and management of prime contractor’s CM processes
8
Responsibilities For Servicenow Configuration Manager Resume
- Checking that the Configuration Management plan is followed
- Working with the tools administration team, define and maintain the configuration for MS Project and the PPM module within ServiceNOW
- Responsible conducting/facilitating data design sessions and resolving outstanding questions on how specific configurations impact business processes
- Supports technical documentation compiling, writing/editing and/or coordinating
- Support project in defining, documenting, and changing and baselining project configuration items
9
Responsibilities For Configuration Manager SME Resume
- Supports design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
- Responsible for planning, implementing, and reporting on work progress
- Expertise in writing ad-hoc queries using PS Query or using SQL
- Work with using or developing PowerShell and Scripting
- Personnel supporting this task perform the following, including, but not limited to
10
Responsibilities For Murex Configuration Manager Resume
- Data management including logging, tracking, and disposition
- Support team in technical writing, project planning, and oversight for implementing business capabilities and enhancements
- Delivers innovative, flexible, integrated SACM solutions to meet NCR’s evolving business needs including management of SaaS / cloud assets and services
- Assist in preparing and reviewing project documentation
- Assists with diagnosing and debugging installation and configuration/build failures
- Maintains and manages Enterprise Software (desktop and server) licensing including renewals, updates, upgrades, etc
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