Content Management Specialist Resume Sample
Ernesto Schultz
5247 Dessie Fords,
Phoenix,
AZ
+1 (555) 297 8387
Work Experience
Content Management Specialist
10/2015
-
PRESENT
Detroit, MI
- Conducts quality assurance on personal and others’ work to ensure the site meets quality standards, including visual and functional QA and proofreading
- Maintains Marriott’s highest standards for quality focusing on both content and presentation
- Day-to-day management of online content and community activity; promotion of community membership and participation, seeks guidance to ensure activity and content stays relevant to stated objectives and purpose
- Ensure adherence to language guidelines for both content and community activity
- Ensure adherence to strict security protocols for community activity. (once established)
- Understands the businesses represented (services, products, tools, etc.) and operationalizes needs to align with business plans and priorities
- Seeks to understand, from Service Enabling Solutions Lead and Content/Community Manager, how best to ensure activities are aligned with HR, Corporate and enterprise Knowledge Management strategy
- Participates in Knowledge Management working/steering groups as applicable
Renweb Content Management Specialist
06/2009
-
04/2015
Phoenix, AZ
- Maintain strict site standards, implement new (relevant) features or functionality and works collaboratively within the immediate Service enabling solutions team and wider enterprise-wide Knowledge management peer group to ensure consistency across sites for a unified user experience
- Collaborates and maintains relationships with internal clients and subject-matter experts to gather information for dissemination. Supports the Content/Community Manager in determining the best approach for presenting this online and embraces content management best practice
- Considers the associate experience when building and maintaining online content and looks beyond their own area of responsibility to take a holistic view. Ensures content is searchable and current
- Educates users on how to effectively use and get the most out of the tools used
- Maintains and updates existing content on Marriott.com and its corresponding sites using the Vignette content management system
- Receives most work in the form of PSS tickets through Rational ClearQuest, the system currently used for tracking site defects. Works tickets based on the established priority (1,2,3,or 4) and follows the protocol for updating the tickets to the proper state when the work is performed
- Responds to inquiries from content stakeholders and website users regarding content and functionality of their respective sections of the Marriott web sites
Digital Content Management Specialist
09/2002
-
05/2009
New York, NY
- Supports eMerge program SEO by applying on-site optimization elements for approved web pages
- Serves as a resource in region for JumpStart program needs
- Participates in other critical areas within the Customer Care & eChannel Support department, as needed, including responding to routine emails and telephone inquiries
- Relevant working experience with Content Management Systems: Set-up, creation/maintenance
- Experience with the CMS tool Schema ST4 (alternatively: AuthorIt, Hyperdoc, MadCap Flare, Tim-RR)
- Experience with style sheets (CSS, XSL-FO) and XML (XMetaL)
- Experience with Adobe Illustrator and above average MS-Excel skills
Education
University of the South - Sewanee
1996 - 2001
Bachelor's Degree in Library Science
Professional Skills
- Strong communication skills, both verbal and written. Strong listening skills
- Exceptional written and verbal skills as well as excellent presentation skills
- Excellent oral and written communication skills with comfort in presenting materials to a wide range of customers
- Background that demonstrates editorial knowledge and production skills that maintain established standards while satisfying deadline execution
- Excellent interpersonal skills. Accurate and concise oral communications and writing ability
- Demonstrated ability to quickly master new technical skills, software programs
- Strong technology skills required (databases and Microsoft Office, to include Excel and Access)
How to write Content Management Specialist Resume
Content Management Specialist role is responsible for software, database, english, communications, training, retail, security, planning, design, digital.
To write great resume for content management specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Content Management Specialist Resume
The section contact information is important in your content management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Content Management Specialist Resume
The section work experience is an essential part of your content management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous content management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular content management specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Content Management Specialist resume experience can include:
- Have access to counseling and training/certification opportunities to help foster and accelerate your development of new skills and capabilities
- Prior experience with testing/user acceptance testing
- Experience in Agile principles or experience working on scrum teams
- English writing skills at a college level
- One or more years of experience in Banking or other Financial Industry experience
- Very good command of English and at least good command of German language, both written and oral
Education on a Content Management Specialist Resume
Make sure to make education a priority on your content management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your content management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Content Management Specialist Resume
When listing skills on your content management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical content management specialist skills:
- Experience working effectively with customers is required
- Experience working effectively within collaborative, highly matrixed work environments
- Your attention to detail and strong organizational skills are an asset
- Strong Comprehension Skills
- Effectively prioritize work from multiple projects and stakeholders
- Strong analytical skills and a natural curiosity for database structures
List of Typical Experience For a Content Management Specialist Resume
1
Experience For Renweb Content Management Specialist Resume
- Prior experience working in a customer service or call center environment, and understanding of CRM and Knowledge Management processes required
- Work with client and team members effectively and proactively
- Prior experience with Agile development approach
- Working knowledge of QuarkXPress, Adobe Acrobat, Photoshop, Illustrator, and FTP software; XML, multimedia or web application experience
- Experience creating and executing communication programs, campaigns to drive engagement and loyalty across various channels
- We benefit from your strong problem solving and conceptual thinking abilities
2
Experience For Sales Excellence Support Content Management Specialist Resume
- Prior to submission, ensures all assets are created within the approved branding guidelines
- We value your deep knowledge for apps and your experience working across multiple markets
- Two years of related experience working for an A/E services firm is highly desirable
- Experience in procedure writing
- Demonstrate a knowledge and interest in sports, and how they’re covered in the digital media space
- Experience with SharePoint Designer or other comparable HTML editors
- Experience with content management
- Consolidate quarterly metrics to provide evaluation opportunity to the team
- Experience with medical technology or the healthcare industry
3
Experience For Digital Content Management Specialist Resume
- Experienced with content development and management
- Detailed oriented with proven ability to deliver tasks on plan/target
- Experience with WordPress, Joomla or similar CMS platform
- Experience with Dealer.com and CDK Global CMS platforms desired, but not required
- Recognize audio and video issues in feeds and experienced in what measures to take for correction of these problems
4
Experience For Content Management Specialist, Today Resume
- Ideally 1-2 years of experience as a data analyst, app specialist, content reviewer, QA tester or similar role
- Professional experience required
- Knowledge of or experience with SEO information classifications
- Adobe software (e.g. Robohelp or Framemaker) experience
- Experience with content management systems and digital assets
- Experience in CRM
- Maintaining the design and exposure of related information on sap.com and other customer facing media
5
Experience For Sharepoint / Content Management Specialist Resume
- According to your motivation and delivery this mission can become permanent
- Supporting the content owners to ensure consistent, complete and up to date information at any time
- Facilitating networks and communities to support content maintenance
- Assisting regular or project based update cycles where required
- Providing accurate content quality reports
- Training in information management
6
Experience For Data Content Management Specialist Resume
- Knowledge of publishing industry and familiarity with Cengage Learning digital products
- Interact with the global heads of competence readiness/ content providers and regional learning consultants across the globe
- Responsible for removing unused or expired material from the server based on procedures and search criteria to assure server capacity is maintained
- Customizes the learning track per the needs of the region and communicates it to the LMS administrator for program deployment
- Continually monitors content to identify assets requiring copy renewal
7
Experience For Product Content Management Specialist Resume
- Ensures timely and accurate asset uploading into internal digital asset management tool
- Thorough, structured and accurate in all aspects of design, development, documentation and communication
- Fluent in English, ability to communicate clearly and concisely in written and spoken form
- Able to work independently as well as in a (virtual/international) team environment
- Understand all content included in the program and handled by the team
- Ensure quality of courses
- Adhere to and reinforce timelines
8
Experience For Process Optimization & Content Management Specialist Resume
- Maintain the Sales Excellence portal
- Knowledge of HR applications, Content Management Systems and basics of HTML desired
- Define and implement the overall vision for the Fodor’s CMS, collaborating with vendors and stakeholders in editorial, business development, marketing, design, and IT
- Assists in development and implementation of copy standards and processes. - Proofs for accuracy of content and corrects as needed
- Establish best practices and provide support for using the department’s technologies, including SDL Knowledge Center, SDL WorldServer, Acrolinx, MadCap Flare, Adobe FrameMaker, and Adobe Creative Cloud
- Manage the information architecture, taxonomy, and DITA-based content assets SDL Knowledge Center, the department’s component content management system
9
Experience For Training Content Management Specialist Resume
- Act as an administrator for Waters’ SDL Knowledge Center, SDL WorldServer, Acrolinx, and Microsoft Team Foundation Server implementations
- Collect, load and manage product data and metadata in the 3M GPIM (hyrbis & Celum), GSDB and MDUI systems to support businesses digital presence on web & mobile sites, syndication with account partners, Salesforce.com and related e-applications
- Understand 3M’s interrelated systems and translate business website and other requirements into appropriate data structure and architecture to achieve desired results
- Work closely with international counterparts to ensure alignment of procedures to protect data integrity, maximize content re-use, and ensure process and output standardization worldwide
- Collaborate with business resources to acquire, store & manage product attributes, content, and media links with focus on accuracy, completeness and final output quality to multiple systems
- Working with counterparts representing various businesses within 3M, anticipate data conflicts that could result in poor user experience or other problems, raise awareness and find solutions proactively with stakeholders
10
Experience For HR Portal & Content Management Specialist Resume
- Audit product catalog completeness, accuracy and standardization, and quality and follow up with IT, other eHubs, international or other counterparts or data owners (i,e., Marketing, Lab/Tech Service, Regulatory) as warranted to close gaps and make improvements
- Stay abreast of system and corporate objective trends and plans and raise concerns/awareness as appropriate with management and/or business clients in time to react
- Lead projects as warranted including developing and managing the project plan, managing timelines, delegating work, and making adjustments as necessary while communicating regularly with stakeholders
- Create and revise content based on product updates and feedback
- Monitor contact drivers and implement content plans to empower customers to self-serve
- Create and iterate content management strategies that support product development
- Collaborate with internal Subject Matter Experts (SMEs) to develop process and content
- Manage content projects and tasks
- Manage knowledge content elements (e.g., training curriculum, business processes, knowledge base articles, new product information) within given area of expertise from development to end-user assessment utilizing a variety of media (e.g., written, screen capture, video, etc)
List of Typical Skills For a Content Management Specialist Resume
1
Skills For Renweb Content Management Specialist Resume
- Interpersonal Skills including teamwork
- Validate and test uploaded content with functional team prior to pushing live
- Gaming Experience, familiarity with games and gameplay
- Professional editing/writing experience including diagraming business processes
- Six or more years of experience in advertising or marketing industry
- Experience working with sales, marketing, and / or IT teams
2
Skills For Sales Excellence Support Content Management Specialist Resume
- Demonstrated success learning and explaining business processes
- Acquire business acumen (i.e. holistic understanding of the business and how learning impacts effectiveness of the sales force towards company profitability)
- Communication – Strong English, both grammar and spelling
- Previous experience in web design and programming
- Basic understanding of graphic design and user experience design
- Experience creating wireframes, storyboards, sitemaps and screen flows
- Experience with design tools, including Axure, Balsamiq, InVision, and Photoshop
3
Skills For Digital Content Management Specialist Resume
- One or more years of experience in procedure writing
- Experience working with Lawson, especially in the areas of “Cost Message” resolution and Purchase Order/Invoice discrepancy resolution is desired
- Experience working with Sutter Health’s EDI vendor (GHX Order Center) is desired
- On-page SEO coding knowledge and experience
- Good understanding of digital terminology
- Strong understanding of responsive design techniques and principles
- CMS platforms including Adobe Experience Manager and Interwoven Teamsite
- Experience using screen readers (JAWs or NVDA preferably)
4
Skills For Content Management Specialist, Today Resume
- Ensure that knowledge content is available and effective to meet deliverables according to the established policy and procedure
- Prioritize and work concurrently on multiple assignments to meet conflicting deadlines, attention to detail
- Understanding Enterprise Resource Planning (ERP) applications or inventory systems is desired
- Understanding of content management life cycle - - Author, Approve, Publish, Refine
- Commanding grasp of HTML, CSS, and related fundamental web technologies
- Interfacing with internal stakeholders for input
- Maintaining organization and efficiency of all collateral
5
Skills For Sharepoint / Content Management Specialist Resume
- Support content management for organization’s web presence (requires working with content management software), including routing and posting
- Provide basic site and content administration support by managing permissions, and creating and maintaining sites, workspaces, workflows, lists, and libraries
- Maintains and updates existing content on Marriott.com and its corresponding sites using the WEM content management system or other platforms
- Assist developers with testing custom solutions, creating process documentation, and troubleshooting technical problems with SharePoint 2010.
- Maintains and updates existing content on Marriott.com and its corresponding sites using the WEM content management system
- Hand on experiencing implementing a CMS
6
Skills For Data Content Management Specialist Resume
- Responsible for performing processes regarding retrieval of media and media records from production server or archive
- Responsible for assisting in the creation or revision of guidelines for all production server related processes and training for related users
- Responsible for producing a monthly report on content expiration and “at-risk” collateral requiring immediate attention
- Support the Launch Leads and ensure implementation of the content strategy by managing, and completing day to day tasks
- Manage forecasting and planning of content and editorial calendar through internal review process (with input from Project Champions)
- Participates in other critical areas within the ICC department, as needed, including responding to routine emails and telephone inquiries
- Conduct positive interactions with guests and associates, acting as a negotiator to ensure mutual goals are met
- Proficiency with the following web production tools/techniques
7
Skills For Product Content Management Specialist Resume
- Amenable to working extended hours when deemed necessary and ability to work days, nights, overnights and weekends as needed and with minimal advance notice
- Methodical in web testing for responsive design flow, browser/platform/device compatibility and accessibility standards (WCAG 2.0 AA)
- Coordinate with the team for data input on reporting
- Develop and conduct training to ensure Call Center agents are properly trained on how to use the Knowledgement Management system
- Work cooperatively with a cross-departmental team, including key team members, clients and vendors
- Daily monitoring of all client websites as assigned
8
Skills For Process Optimization & Content Management Specialist Resume
- Maintain the production server inventory based on procedural criteria and licensing agreements
- Traffic manager for incoming web requests
- Create and edit responsive product marketing webpages
- Manage relationships with publishing communities across Salesforce
- Build and update content governance standards, processes, training, and guides that support scalable content management
9
Skills For Training Content Management Specialist Resume
- Perform content audits on content and publishers using search and content analytics and reports
- Identify and report to various stakeholders on content management KPIs including content adoption, user behaviour trends
- Support content standards in developing content management solutions across the product lifecycle
- Assist in communicating with editorial, production, and vendors on new content standards and changes
- Establish and maintain unified standards for digital content, platforms, and processes working with product, technology, and stakeholders
- Coordinate training and support on content standards with appropriate groups
- Measure project performance using appropriate systems, tools, and techniques
- Coordinate with designers, content and functional vendors and manage administrative budget and contracting
10
Skills For HR Portal & Content Management Specialist Resume
- Adeptness in collaborating with designers, developers and subject matter experts
- Exercises independent discretion and judgment when modifying content instances on Marriott.com
- Affinity to work in a dynamic environment facing changes and challenges
- Web page testing
- Highly analytical and creative problem solver, with the ability to work independently, as well as collaboratively with customers
- Computer proficiency in a Microsoft Office environment (Word, Excel, PowerPoint, Access, Outlook) with an emphasis on record keeping in database and Excel spreadsheets
List of Typical Responsibilities For a Content Management Specialist Resume
1
Responsibilities For Renweb Content Management Specialist Resume
- Key Skills and Expertise’s: fluent in English, MS office, Adobe Captivate, Photoshop
- Basic/Intermediate HTML skills
- Test, edit and review user experience for website content and structure
- Understand your audience and be able to tailor strong communication and presentation to your audience
- Enterprise Content Management experience
- Concisely communicate technical information; excellent grammar and eye for details
- Experience with a localization/translation process
- Proven ability to work independently and in ambiguous circumstances
2
Responsibilities For Sales Excellence Support Content Management Specialist Resume
- Prioritize and manage multiple stakeholder needs in a fast-paced environment and facilitate discussions with cross-functional teams
- Good functional knowledge of Microsoft’s core Office applications (Outlook, Word, and Excel) is required
- Digital Native - - individual that has 1-3 years experience within digital technology/company
- Facilitate requirements gathering sessions including design thinking workshops, conduct use case analysis, and assess usability
- Interface with appropriate individuals (e.g., external consultants, CDC, GDIT staff) to obtain knowledge content that support production goals and objectives
- Formulate appropriate design strategies for the delivery of the content
- Conduct ongoing analysis of the use of the Knowledge Management system and highly referenced articles; make recommendations on system development priorities or training opportunities based on results
3
Responsibilities For Digital Content Management Specialist Resume
- Conduct periodic audits of content to evaluate effectiveness
- Provide analysis on what content to archive
- Interface with business process leaders to ensure that content supports customer satisfaction goals and objectives
- Reviews, researches, and edits information for preparation of contract deliverables
- Interact with platform development team to add trouble tickets and maintain efficiency of website
- ECommerce AB Tests & personalization
4
Responsibilities For Content Management Specialist, Today Resume
- Global Site Product Owners
- Act as liaison between vendor partners on inventory syndication
- Act as lead on inventory trouble tickets from dealership clients
- Modify client websites in a timely manner
- Implement and deliver webpage requests as well as eBlast submissions
- Responsible for vehicle inventory accuracy and presentation
- Communicate with dealership representatives about website changes
- Assist other interactive specialists when needed
- Review and ensure all eBlasts are without errors, omissions, and compliance issues
5
Responsibilities For Sharepoint / Content Management Specialist Resume
- Maintain overall workflow between all departments to ensure that deliverables are always met on or ahead of schedule
- SEO/SEM projects as assigned by manager
- Represent the company as a highly visible customer service representative, both internally and externally
- Responsible for implementation, documentation and associated “legal usage rights” for The Weather Company platforms within each individual production server metadata entries. Accountable for maintaining all video assets and associated rights for cross-platform usage based on guidelines provided by TWC Legal
- Monitor and adjust content volume on the production server for the purpose of maintaining acceptable open capacity for video acquisition
- Works closely with TWC News Desk and TWC Satellite Operations on material to be fed into server to assign/align proper naming, source attribution, scripting and other essential metadata to each item. Communicates and coordinates media to be ingested on a scheduled basis with TWC Satellite Operations or other designated personnel
6
Responsibilities For Data Content Management Specialist Resume
- Works closely with TWC Engineering on issues, solutions, upgrades and specification of all CAM related workflow and processes
- Train personnel on media management, production workflows, methods required to search system assets, or procedures to remove media from the production server or archives
- Working within a newsroom environment
- Builds and Maintains Global Content Catalog/ Content Management System, ensuring that new content is made available quickly, expiring content is identified and renewed, and archived content is removed
- Catalogs changes/ updates to the Global Content Catalog/ Content Management System
- Uploads all relevant content to Adobe Connect or other virtual delivery platform, as appropriate and directed by global and regional content maps
7
Responsibilities For Product Content Management Specialist Resume
- Enables the review and approval of both digital & non-digital training materials through internal copy approval process and makes minor updates to content per reviewer requests
- Coordinates with asset owner in a timely manner for major changes and concerns requested by reviewer, and work together to resolve
- Tracks progress of all assigned projects through internal copy approval workflow system
- Responsible to manage multiple simultaneous projects across business units in partnership with Commercial Education Manager
- Leads discussions with Commercial Education team to ensure timely execution of projects
- Communicate plans, status and issues to team on a regular basis
- Derive insights based on data and analytics and deliver those to Content Ownership groups
- Team player with service-oriented attitude and customer focus
- Administrate and oversee all content and production calendars
8
Responsibilities For Process Optimization & Content Management Specialist Resume
- Relay of written content and visual assets for the online and offline efforts
- Weekly review meetings, with Launch team, key stakeholders and MLR specialist (estimate time to complete review of materials; prioritize/reprioritize review items based on business needs)
- Attend content strategy and MLR meetings as needed
- Coordinate with content partners, designers, and vendors to communicate updates and status changes
- Document standards for media content management and manage exceptions to standards and share that information widely across workstreams
9
Responsibilities For Training Content Management Specialist Resume
- Ensure best practices are documented and well communicated
- Create run books, templates, and documentation
- Update internal database tools with pertinent data from research, internal updates and partner communications
- Manage and execute the implementation of assets within Veeva Vault (CMS). Veeva is REQUIRED
- Receives most work in the form of PSS tickets through JIRA, the system currently used for tracking site defects. Works tickets based on the established priority (1,2,3,or 4) and follows the protocol for updating the tickets to the proper state when the work is performed
10
Responsibilities For HR Portal & Content Management Specialist Resume
- Educational background: Communication or Digital Marketing or HR
- Receives most work in the form of PSS tickets through Rational ClearQuest or Jira, the system currently used for tracking site defects. Works tickets based on the established priority (1,2,3,or 4) and follows the protocol for updating the tickets to the proper state when the work is performed
- Responds to inquiries from content stakeholders and website users regarding content and functionality of their respective sections of the Marriott web sites or digital channels
- An MBA or MSc (Master of Science) is considered an asset
- Proficient in Numbers, Pages, Keynote, and Excel
- Collaborate closely with team members with the ability to influence others
- Take ownership and is accountable for areas of responsibility
- Thorough knowledge of Microsoft Word, PowerPoint, Visio, Excel, and Adobe Creative Suite
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