Counter Manager Resume Sample
Newton Koss
4149 O'Kon Ranch,
Houston,
TX
+1 (555) 981 6247
Work Experience
Counter Manager
10/2015
-
PRESENT
Boston, MA
- Executing successful promotions and special events/pre-sells/GWP’s
- Maintain a recruiting log for bench candidates for department positions
- Train new associates and ensure that all associates have completed monthly training to maintain a trained work force
- Ensure each associate and total department meet or exceed the corporate Elite Service Plan attachment rate goal and hold associates accountable to this goal
- Be proficient in POS and MPOS systems including Search and Send, and B connected
- Proactive in engaging the customer in using devices and technology to enhance the shopping experience
- Drive top line sales by consistently demonstrating exceptional Selling Skills
- Acknowledge customers in a friendly and helpful manner upon their entry into the area
- Assist Beauty Advisor in converting potential return into a sale through courtesy and professionalism
Cosmetics Counter Manager the Street's
10/2008
-
09/2015
San Francisco, CA
- Partner with Sales Staff to complete sales and add on items to increase IPT
- Assist in training, coaching, motivating, and developing new and incumbent associates on company policies and procedures, product knowledge, and department productivity goals
- Review advertising calendar and ensure proper execution of events
- Ensure accuracy of promotional presentation; communicate advertising and events information to associates
- Assist in the coordination of operational tasks as required such as, putting out new merchandise, sales & event set-up & damages
- Ensure timely processing of new receipts, damages, testers, and return to vendors through delegation to self and staff
- Sell merchandise through effective customer service techniques and professional selling skills
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, & special events
- Demonstrate a professional, can-do attitude
Cosmetics Counter Manager
06/2005
-
04/2008
Dallas, TX
- Initiate service consultations by asking open-ended questions to learn the customer’s preferences and needs
- Provide honest and confident feedback to customers regarding men’s grooming and fragrance products
- Suggest products that meet customer’s needs, emphasizing quality and utility
- Wrap or bag customer’s merchandise
- Follow Store’s procedures for check cashing and merchandise return guidelines
- Serve as liaison between store management and Benefit’s corporate staff
- At all times comply with all Retailer’s policies and procedures
Education
Naropa University
2000 - 2004
Mba's Degree in Performance
Professional Skills
- Good visual merchandising skills
- Good planning and organizational skills. Ability to anticipate problems and think ahead
- Time management skills, ability to multi-task in a fast paced environment and act with a sense of urgency
- Excellent organization skill
- Prior retail sales experience in a high-end or specialty retail store
- Experience in managing a team for a Beauty Counter / Beauty Department / Beauty Shop would be advantageou
- Promote your brow bar location by asking customers to share their experience on YELP and maintain a score of 4.0 or better
How to write Counter Manager Resume
Counter Manager role is responsible for planning, customer, leadership, credit, retail, training, database, recruiting, reporting, events.
To write great resume for counter manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Counter Manager Resume
The section contact information is important in your counter manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Counter Manager Resume
The section work experience is an essential part of your counter manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous counter manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular counter manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Counter Manager resume experience can include:
- Good command of English and able to speak local dialects an added advantage
- Uses effective management techniques to retain and motivate Consultants
- Previous Retail Management experience is highly regarded
- Relevant experience in team leadership role
- Build effective relationships with the Area Representatives from the Brand Houses to ensure support for promotions and events
- Proven sales record and performance leadership
Education on a Counter Manager Resume
Make sure to make education a priority on your counter manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your counter manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Counter Manager Resume
When listing skills on your counter manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical counter manager skills:
- Prior selling, customer service and leadership experience required. Cosmetics specific experience required. Developing direct reports
- An experienced Manager who is driven, proven to achieve sales & productivity targets through implementing strategies
- Experience in coaching & developing people to bring the best out of your team
- Maximise promotional sales through effective planning and implementation of promotions and special events in conjunction with the Beauty Brand Houses
- Delivery of good housekeeping principles
- A passion for providing a unique customer experience
List of Typical Experience For a Counter Manager Resume
1
Experience For Cosmetics Counter Manager the Street's Resume
- The Account Manager is responsible for co-ordinating on counter, in store and out of store link up events to animate new launches, boost account performance and create local excitement/brand awareness
- Conduct weekly counter meetings to review goals, sales-to-date, promotional events, action plans progress, DBR’s, customer appointments and general customer development
- Meeting and increasing sales for La Mer by demonstrating product knowledge and serving as a resource to all customers
- Meeting and increasing sales for line responsibilities by demonstrating product knowledge and serving as a resource to all customers
- Meeting and increasing sales for lines by demonstrating product knowledge and serving as a resource to all customers
- Understanding of client service standards in luxury environment
2
Experience For Cosmetics Counter Manager Resume
- Cosmetics/skincare sales, preferably in a luxury retail setting as a Counter or Business Manager
- Cosmetics/skincare/fragrance sales, preferably in a luxury retail setting as a Counter or Business Manager
- Achieve sales goals on a daily basis and ensure the Beauty Artists are partnering with the Aestheticians to start and finish services
- Maintenance of brand’s image at the counter
- Pleasant personality and outlook appearance
- Service-oriented with high motivation to excel in sales
- Regularly communicates Retail, Icon and KPI achievement updates to employees and Retail team
- Seeks out business opportunities within the community and communicates relevant information to the Store Manager and Retail Business Manager
- Ensures accurate records are kept of all Store employees’ hours worked and that proper payroll procedures are followed. Responsible for accuracy of all orders placed and received
3
Experience For Clinique Counter Manager Resume
- Maximizes selling during heavy traffic periods. Ensure sales floor is supervised appropriately
- To set targets for all team members in line with company expectations
- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To lead and coach your team to ensure all team members, along with yourself are aware of and achieve or exceed sales targets
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
- Analyze sales performance and strategies to maximize opportunity and improve overall performance. Track the counter’s achievement against goal
- Track the counter’s achievement against goal
4
Experience For Counter Manager Debenhams, Ashford Resume
- Manage RTV’s and damages on a regular basis with Management authorization
- Identify performance targets for Beauty Advisors, including sales targets, consultation targets, average transaction value targets, special event appointments, etc. Review and monitor achievement to ensure outstanding customer service
- Provide ongoing training/coaching to Beauty Advisors and other staff reporting for continuous improvement, including weekly update meetings with team and one on one, etc
- Plan and organize successful promotions and in-store events in collaboration with the Beauty Advisor team, store management, and the brands identified by the Account Executive
- Promote the brand image through personal image, demonstrating excellence in execution of merchandise and presentation according to standard
- Apprenticeship program in cosmetics or esthetician
- Train counter associates on products, sales, systems and operations
- Provide information about new products/services and promotional offerings
- Enter quotations, orders, cash sales, requests for credit and pull customer orders promptly, completely, and accurately as needed
5
Experience For Nars Cosmetics Counter Manager Resume
- Conduct performance reviews and discuss individual action plan on a time to help the BAs/Consultant to achieve the Company’s expectation from them
- Ensure that the team delivers Company’s customer service standards
- Monitor competitor’s activities and discuss action plan with the Manager. Recommends in-store and outside activities to build sales
- Take action to achieve or exceed targets on a daily basis
- Obtain customer credentials for bareMinerals customer database
- Assist customers and record any kiosk sales
6
Experience For Counter Manager, Tom Ford-canal Walk Resume
- Work with Fine Jewelry Sales Associate to develop a loyal Fine Jewelry clientele for sales and special events
- Analyze sales performance and strategies to maximize opportunity and improve overall performance.Track the counter’s achievement against goal
- Us computer keyboard, standard telephone and other related business equipment
- Goals of the Counter Manager-
- Personally achieve and lead the team to achieve Benefit’s retail sales objectives by taking positive initiative, following the ABCs of Selling, Service Handoff and ensuring the customer gets the best customer service and shopping experience
- Promote an environment that thrives off teamwork. Ensure Beauty Artists and Aestheticians are working together as one team to achieve service and product sales objectives
- Always lead by example and set the standard for excellence
7
Experience For Estee Lauder Counter Manager Resume
- Be on time and ready for work, ensure the team follows suit
- Notify Retail Account Manager of all staff absences in a timely manner
- Ensure state board rules and regulations are met and perform self-audits with the Lead Sales Aesthetician each month
- Track sales on DBR (Daily Business Record), Monthly, and Annual Tracking Reports, ensuring Beauty Artists also filling out their reports and are given the necessary daily goal information needed to succeed
- Follow-up with the Beauty Artist daily, weekly and monthly to review results and coach to increase overall productivity
- Meet with Belk store leadership 1x per week to discuss business overview
- Meet with Lead Sales Aesthetician 1 x per week to discuss business overview and share observations on achievement of sales and service objectives
- Develop and execute effective sales strategies, in conjunction, with the local management team and Region Frontline Sales Manager, to drive sales and maintain a high level of customer service
- Train, coach and motivate the Frontline counter staff, through one-on-one interactions and group sales initiatives
8
Experience For Counter Manager, Clé de Peau Resume
- Communicate daily sales opportunities to the front line
- Assess operational strategies to achieve peak performance
- Review sales results and apply necessary strategies to obtain business objectives
- Monitor individual sale performance and strategize throughout the day
- Set Frontline counter goals and monitor daily performance
9
Experience For Cosmetics Counter Manager for Lancome Resume
- Complete verbal and written coach sessions
- Work directly with Region Frontline Sales Manager, General Manager, Area Manager and the local management team to execute action plans
- Identify and recommend necessary action to improve low performance
- Lead through empowerment and teach by example
- Motivate counter staff to meet daily sales goals and review specific goals for focus products
- Hold regular weekly, bi-monthly, or monthly Counter Meetings to present and discuss counter issues and objectives
- Hire, develop and retain top talent for the Counter. Consistently assess and provide ongoing performance feedback to all levels of Counter team; Conduct 90 Day and Annual Performance Reviews, Recognized performance issues in a timely manner and partner with Account Executive to develop corrective action plans for resolution
10
Experience For Fine Jewelry Counter Manager Resume
- Provide direction to Beauty Advisors regarding company goals and objectives
- Educate our selling teams
- Sets and manages total counter and individual Consultant goals
- Manages Consultant hygiene and image standards
- Recruits and screens potential Clinique Consultants
- Recruits potential Clinique Consultants in conjunction with management
- Orders Consultants' new hire packages
List of Typical Skills For a Counter Manager Resume
1
Skills For Cosmetics Counter Manager the Street's Resume
- Experience in retail or hospitality with five star customer service
- Relevant retail experience
- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxesBack to Job List
- Coordinating and maintaining floor and stock areas consistent with store standards in presentation and hygiene requirements
- Exciting rewards and recognition for your hard work
- Perform the responsibilities of a Beauty Advisor as required, including selling, responding to customer inquiries, conducting customer consultations, etc
- Provide communication and motivational techniques in supervising, counseling, and disciplining associates
- Ensure timekeeping procedures are being followed and Beauty Artists are working their approved schedule
2
Skills For Cosmetics Counter Manager Resume
- Seek opportunities to increase customer transactions through stepping out and connecting
- Refrain from gossiping about yourself and others. Bring all personnel problems to the attention of your Retail Account Manager and/or HR generalist immediately
- Work with local management in identifying products and/or opportunities for generating revenues
- Uncover Networking/Outsourcing opportunities
- Provide ongoing feedback and coaching to make-up artists
- Create, develop and implement motivational sales training and sales programs
- Communicate and monitor sales / IPT / clientelling plans and train BAs on how to improve performance
- Train/develop BAs on product knowledge and selling techniques and cross train department on key products
- Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
3
Skills For Clinique Counter Manager Resume
- A culture that promotes a healthy, fulfilling work/life balance
- An amazing employee discount
- Drive retail excellence with the highest standards of service, merchandising & analytics
- Highly organised & has a passion for driving a retail business
- Someone who wants to be a part of the fastest growing skincare brand in the world!
- Work weekends, public holidays and late night trade according to the business needs
- Leads a team of selling specialists; coaches to ensure achievement of sales goals
- Develop a seasonal strategy for achieving the sales plan; responsible for the achievement of daily and monthly sales goals
- Full induction and product training
4
Skills For Counter Manager Debenhams, Ashford Resume
- Establish and maintain work schedules according to business needs
- Develop new customers through phone sales and occasionally prospecting for customers within a 3-5 mile radius of the store
- Work at gathering customer’s feedback and reported the same to the Manager
- Ensure the knowledge of all BA’s/Consultants regarding product launches, promotions, and events etc
- Ensure all customers have the opportunity to benefit from having a Barneys New York credit card.Achieve new account acquisition goals consistently
- Plan and execute counter parties/events, including Belk store events
5
Skills For Nars Cosmetics Counter Manager Resume
- Achieve goals for all Events including Mega Events, Free Brow Events, Launch Weekend Events and Belk promotions
- Maximize counter sales revenue, by exceeding performance targets
- Complete all reports related to mapping sales performance
- Monitor, coordinate and take daily actions on product pricing based on vehicle demands
- Assist with the Frontline counter recruiting
- Facilitates coaching between new Consultant and Counter/Market Education Manager
- Sales and Service Training
- Commitment to building customer relationships and loyalty through personal interaction and maintenance of a client file
6
Skills For Counter Manager, Tom Ford-canal Walk Resume
- Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level
- Develop a Special Events calendar and implement, along with merchandising objectives, with in-store
- Help support the counter manager to manage the scheduling and execution of vendor events and promotions
- Complete necessary training's to lead a cosmetic counter and employees
- Responsible for stock management disciplines, stock losses and shrinkage at store level daily
- Recruit, develop, retain and lead a competent and motivated Beauty Team to deliver against the Beauty Budget
- Manage sales activities on a day-to day basis with agreed performance measures
7
Skills For Estee Lauder Counter Manager Resume
- Manage the commission process in the Store - e.g. give input for budgets, communicate targets to Beauty Consultants, monitor performance against targets
- Engagement leader - with the counter sales reps, the location's managers, the location's Area Manager, the General Manager, and the Region Frontline Manager
- Proficiency in Microsoft Office applications, specifically: Excel, PowerPoint and Word
- Qualifications within Make-up Artistry, Beauty Therapy or similar
- Partner with ASM to create a positive work environment and motivate/develop staff to improve retention
8
Skills For Counter Manager, Clé de Peau Resume
- Ensure BAs plan and implement special events daily to promote sales
- Diary and time management, i.e. today’s appointments and future bookings
- Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
- Outstanding customer service and communication skills; Ability to build relationships with customers. Adaptable to the fast paced and ever changing environment. Exhibits sound business judgment, demonstrates people leadership and organizational ability. Proven ability to manage, develop and motivate people while driving company initiatives
- Proven leadership skills. Works collaboratively with others and fosters teamwork. Highly motivated and results oriented. Attention to detail. Ability to do product consultations and applications. Computer savvy. Ability to manage set goals through strategic planning
- Work in front of the counter and approach all customers immediately. Inter-sell when necessary
9
Skills For Cosmetics Counter Manager for Lancome Resume
- Desire to develop and build relationships
- Use computer keyboard, standard telephone, POS terminal and other related business equipment
- Apply treatment/make-up to customers face
- Communicate verbally and written to store, division, and vendor associates
- Use computer keyboard, standard telephone and other related business equipmentBack to Job List
- Apply treatment/make-up to customers faceBack to Job List
10
Skills For Fine Jewelry Counter Manager Resume
- A keen interest in Skincare and Beauty
- Utilizes CCA (clientelling systems) to develop customer into clients; responsible for developing client relationships and achieving sales by ensuring an exceptional client experience
- Is a brand expert/department representative
- Consistently upgrades product knowledge in order to drive sales
- Plans, coordinates and executes events with regard to the store, department and corporate calendar. Continues to seek out future opportunities for brand growth
- Develops relationships throughout the store to promote line
List of Typical Responsibilities For a Counter Manager Resume
1
Responsibilities For Cosmetics Counter Manager the Street's Resume
- Manages the orientation and development of Consultants
- Monitors Consultant orientation process
- Creates and executes development plan with Counter/Market Education Manager for each Consultant
- Recruit, train, motivate, and develop team of make-up artists
- Sell company programs to store management and receive support for execution of our company Sales and
- Aware of the competitive landscape
- Acts as a liaison between the department and vendor representatives
2
Responsibilities For Cosmetics Counter Manager Resume
- Performs product consultations and applications
- Product allowance and unlimited employee discount
- Above standard pay rates and structured commission
- Juicy incentives and generous gratis
- Development- Responsible for
- Structured development plans
- 14660Back to Job List
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