CRM Coordinator Resume Sample
Eileen Langworth
876 Marks Trace,
Philadelphia,
PA
+1 (555) 123 1059
Work Experience
Executive Assistant / CRM Coordinator
12/2016
-
PRESENT
Dallas, TX
- Experience in Nestle (2 years)
- Experience in working in a cross-functional, multi-cultural and networked organization (internal and external providers)
- Project Management and Stakeholder management skills
- Strong negotiation and communication skills, both written and verbal, to effectively address and influence internal and external customers
- Quick learner and ability to adapt to uncertain situations
- High tolerance to stress, personal time management
- Proficiency in English (Upper-Intermediate: written and verbal)
- Train new hires on Microsoft Dynamics CRM processes and bolster user adoption through continual training
- Maintain clean, organized Microsoft Dynamics CRM instance
CRM Coordinator
12/2011
-
06/2016
Phoenix, AZ
- Build and maintain custom forms, fields, layouts, validation rules, workflows, etc. in Microsoft Dynamics CRM to maximize efficiency
- Collect and import data from a variety of sources while ensuring data hygiene standards are maintained
- Implement duplicate rules and matching rules in Microsoft Dynamics CRM to automate duplicate record prevention
- Assist in evaluation and implementation of supplementary software products
- Collate and process monthly commission payments for sales staff
- One (1) or more years of professional experience with one (1) year of experience working with Microsoft Dynamics CRM
- Previous CRM/BI experience is required, specifically KORE ProSports and Microsoft Dynamics CRM
- Working knowledge of ticketing systems, especially Veritix
Global CRM Coordinator
10/2005
-
09/2011
Philadelphia, PA
- Detailed, results oriented, and proactive
- Demonstrate the ability to successfully work in a team, build relationship, develop trust and credibility with stakeholders across the organization
- A self-starter with positive, winning approach, incorporating integrity, confidentiality and discretion
- Contribute to CRM’s best practice documents by continually looking for process improvements and new features to share with team members
- Experience in Marketing with an emphasis on Database Marketing, CRM, Research or Analytics
- Proficient user of Microsoft Office Products (Outlook, Word, Excel) and ability to learn required business systems
- Previous research experience an asset
Education
Ave Maria University
2000 - 2004
Bachelor's Degree in Marketing
Professional Skills
- Excellent time management skills to plan and prioritize multiple activities. Anticipate and communicate problems meeting deadlines
- Proactive, with the ability to work and move projects forward with light supervision using strong logical thinking and problem-solving skills
- Good interpersonal skills and strong team-player
- Excellent business acumen, organizational assessment, creativity, interpersonal skills, and quantitative analytical abilities
- Comfortable and capable of delivering under tight deadlines, utilizing time management and organizational skills
- Strong experience in data mining, spreadsheets, graphs and flow charts
- Good analytical, mathematical and creative problem-solving skills
How to write CRM Coordinator Resume
CRM Coordinator role is responsible for database, excel, marketing, retail, credit, training, integration, architecture, reporting, research.
To write great resume for crm coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For CRM Coordinator Resume
The section contact information is important in your crm coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your CRM Coordinator Resume
The section work experience is an essential part of your crm coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous crm coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular crm coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative CRM Coordinator resume experience can include:
- Computer literate; proficient in using Microsoft Outlook, Word & Internet along with good Excel and PowerPoint skills
- Good all round IT skills
- Strong experience in the use of CRM systems, ideally MS Dynamics
- Develops relationships effectively at all levels, able to tailor approach
- Coordinating creative briefs with our designers – ensuring our campaigns have strong creative that wows our customers
- Proven ability to meet competing and shifting demands within a fast-paced environment
Education on a CRM Coordinator Resume
Make sure to make education a priority on your crm coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your crm coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in CRM Coordinator Resume
When listing skills on your crm coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical crm coordinator skills:
- Demonstrated ability to effectively work and communicate with both technical and business minded professionals
- Supporting business goals and drive effective CRM decision-making across brand functions to improve overall customer experience
- Proven experience of CRM
- Becoming an Adobe Marketing Cloud superuser – we use a suite of Adobe Experience Manager, Adobe Campaign, Adobe Target and Adobe Analytics
- Demonstrable experience working with CRM systems in a dynamic sales and marketing environment
- Team player, energetic can-do attitude and experience initiating and leading projects
List of Typical Experience For a CRM Coordinator Resume
1
Experience For Global CRM Coordinator Resume
- Very good organisation, prioritization and time management skills
- Strong communication, organizational skills, attention to details are required
- Analytical skills and logical approach
- Experience of working in a demanding environment, preferably professional services or with a blue chip company in an administrative capacity
- Create Salesforce reports and dashboards to monitor and optimize marketing programs. Experience with Conga highly desirable
- Gather and prioritize business needs to build planning and content strategies for our live channels inventories
- Relevant work experience (ideally in a marketing role in the business services vertical)
- Manage competing priorities from a number of internal clients
2
Experience For CRM Coordinator / Analyst Resume
- Recent tertiary qualification gained in Commerce/Marketing or related discipline with a strong focus on digital
- Experience using an Email Service Provider (preferably Dotmailer)
- Consolidation and evaluation of common request to drive further global support
- Consolidate CRM users access creation and deactivation requests
- Good knowledge of German (at least B2 level)
3
Experience For Pwes CRM Coordinator Resume
- At least good knowledge of Polish
- All employees are subject to a background check and drug test prior to employment
- Supporting other team members on the wider digital marketing team – helping out on short-term projects involving other teams
- Writing competitor reports – we sleep with one eye open and always like to know what our competitors are doing
- Performing Salesforce additions, changes and deletions
- Providing day to day guidance and advice to sales staff
4
Experience For International Graduate Position CRM Coordinator Resume
- Assisting the Process Analyst on day-to-day management of different business processes and procedures
- Willing to answer and make phone calls
- Bring the client quick and useful solutions in a creative and agile way
- Support Digital Mailing management (standard message translation reviews,helping set up mailing lists)
- Assists with creating and updating CRM related training manuals, job aids, policies and procedures. Generates detailed process maps
5
Experience For CRM Coordinator & Sales Force Effectiveness Resume
- Oversee CRM data quality efforts by monitoring and processing contact updates, returned mail, email bounce backs, and contact subscription preferences
- Prepare and maintain CRM mailing lists for marketing campaigns
- Track performance, metrics, and statistics related to email marketing campaigns using tools such as Pardot, Google Analytics, etc
- Provide administrative support for mailing list creation, maintenance, and tracking
- Implement companywide CRM strategy related to the sales track (including opportunity management, reporting/analytics landscape and customer loyalty)
- Maintain Realtor, Customer and Inventory Databases to include purging cancelled buyers and removing duplicate homesites in communities
- Participate to training material development and deliver end-user training as appropriate
- Be a customer advocate within Ubisoft Marketing, ensuring the highest quality interaction with our players across owned channels
6
Experience For Crm-coordinator Resume
- Deliver CRM training for EA/MAs, Partners/Managers (especially new hires)
- Assist in the setup and testing of loyalty promotions
- Process contact subscription preferences and ensure compliance with data protection laws across the world, including CAN-SPAM, CASL, and GDPR
- Prepare and execute email campaigns, including newsletters, announcements, and event invitations
- Assist the CRM administrator with the development of documentation and training programs
- Facilitate hosting of key user community across all BU’s and Regions
- Improves and maintains data integrity, working quickly to correct data anomalies and strives to promote and facilitate clean CRM data
7
Experience For Executive Assistant / CRM Coordinator Resume
- CRM implementation of all Ryan entity assignments and CRM document tracking
- Process Director of Sales/Area Sales Managers approved updated base pricing when requested by local division
- Process and distribute miscellaneous reports as needed (Marketing frequency reports, Un-sold started homes, and buyer and inventory queries)
- Ensure Intake process for ad hoc reporting
- Enjoy working with others and appreciates the value delivered by the teamwork
- Contribute to building the CRM vision for the multi-channel campaigns on Sony Live Areas, Xbox1 Game Hub and Uplay PC
- Launch and manage local marketing initiatives
- Attend calls/meetings with local marketing teams
8
Experience For Customer Insight & CRM Coordinator Resume
- Maintain contact with local marketing teams in other offices
- Support development and execution of marketing plans
- Maintain strategic business reports critical to day-to-day operations analytics and reporting to the Sales teams and Leadership
- Light lifting; up to 25 lbs
- Proactive interest in mastering new technologies
- Both adhere to existing process and suggest improvements to maintain a highly efficient operational workflow
- Supports the development of the annual marketing plan for ScoreCard and Credit Card Programs
9
Experience For CRM Coordinator Resume
- Able to develop User training materials / guidelines
- An understanding of digital channels (Email, Website and Mobile applications etc.)
- Support Executive and Manager Assistants to update Partner/Manager databases
- Attend monthly CRM calls
- Partner with internal and external resources to deliver on CRM initiatives
- Work with Customer Service to resolve customer-related issues
- Develop and distribute standard reports as directed
10
Experience For Global CRM Coordinator Resume
- Prepare and present customer insight reports based on previously identified KPIs
- Assist in the management of the loyalty program budget
- Assist in the creation of Department presentations
- Familiarity with loyalty and campaign management software
- Proficiency in MS Windows, Word, Excel and database software
- Managing the input and integrity of Suites and Premium seating data into Microsoft Dynamics CRM, including but not limited to key contacts, financial information, contract specifics
- Working closely with the Ticket Operations, Suite and Premium Seating sales team, and the Sales and Service Operation team on different initiatives and business projects
- Acting as liaison for all Accounts Receivable activity pertaining to Suites and Premium Seating
- Leading CRM reporting on programmes and overall email performance on a weekly, monthly and ad-hoc basis
List of Typical Skills For a CRM Coordinator Resume
1
Skills For Global CRM Coordinator Resume
- Experience collaborating with IT and other functional units
- Very good understanding of systems, business processes and organization’s goals and objectives
- Previous knowledge and experience of running CRM or contact plan programmes within the luxury and/or retail sales sector
- Experience briefing in campaigns (preferably email)
- Advanced level skill set of Microsoft Office Suite
- Proven ability to drive change and business engagement
2
Skills For CRM Coordinator / Analyst Resume
- Develop effective relationships with key stakeholders within the organization
- Experience as an organization-wide CRM point person
- Hands-on practical experience in CRM systems and/or processes, preferably in a luxury brand environment in a commercial/retail capacity
- Experience of successful execution of similar project across different functions and departments
- Engage with other team members to understand priorities, build and communicate plans, and report results and concerns
- A flexible, positive, proactive approach with good attention to detail and a willingness to learn and embrace new technologies
3
Skills For Pwes CRM Coordinator Resume
- Demonstrate the ability to successfully work in a team and with stakeholders across an organization
- Coding and deployment of eDM campaigns with no errors following the TAFE NSW comprehensive quality control checks
- Working knowledge of marketing best practices
- Planning and implementing WALLIS EVANS CRM strategy in line with overall brand and digital strategy
- Formatting and distribution via email of the firm's client alerts, news and event invitations
- Occasionally (up to 33%) – Standing, Bending, Squatting, Kneeling, Twisting, Lifting up to 50 lbs., Carrying up to 50 lbs
- Execute best practice CRM / eDM marketing activities as part of the overall CRM marketing strategy, to ensure enrolment targets on the CRM channel are achieved
4
Skills For International Graduate Position CRM Coordinator Resume
- Partner with Product Marketing, Copywriting and Design teams for flawless execution of all initiatives
- Refine and expand knowledge of trends related to CRM marketing and make recommendations to organization to take advantage of emerging opportunities
- A positive, winning approach, incorporating integrity, confidentiality and discretion
- Continuously ( 67-100%) – Sitting
- Layout, test and circulate HTML email drafts with Business Development teams, partners and others, making changes as needed
- Support global team on consistent email marketing system usage. Suggest improvements to the business processes, and to reports generated by the system
- Able to deep dive into detail fixes – rolling sleeves up to get the job done
- Communicate clearly and concisely, both orally and in writing, with people at all levels within the firm and occasionally with contacts and vendors
- Troubleshoot issues and resolve incidents
5
Skills For CRM Coordinator & Sales Force Effectiveness Resume
- Assist in building distribution lists and segmenting contacts in the CRM database across multiple criteria for mailings. Send emails using the email merge tools
- Help to enforce the firm's data protection and anti-spam policies related to this work
- Configure, test, set up email layout and web response forms, and distribute to support global Business Development email campaign tracking, and event registration and management
- Create InterAction folders and fields to support events
- Produce follow-up reports and metrics for email campaigns and events
- Support the production of weekly activity reports and monthly campaign reports on key metrics
- Support the update of TAFE NSW’s CRM platforms and capabilities to ensure best practice management and optimization of CRM opportunities
- Be a TAFE NSW brand champion and ensure all creative, tone of voice and messaging across social media channels and audiences is aligned to TAFE NSW brand positioning
6
Skills For Crm-coordinator Resume
- Prepare routine reports and correspondence using MS Office 365 and CRM systems
- Passion for analytics as well as awareness of emerging technology trends
- Type at least 45 words per minute
- Quickly and accurately extract distinct data from the web and business systems applications
- Other Salesforce & Trailhead Accreditations
7
Skills For Executive Assistant / CRM Coordinator Resume
- Work with CRM Tools(Tapjoy, Oracle/Responsys, PushI/O) to deliver daily communications to player segments via e-mail and push notifications
- Build and execute A/B tests to optimize communication strategies
- Own, analyze and optimize all CRM initiatives -- report on variances and make recommendations
- Excel: Intermediate (management PivotTables)
- Reviewing and develop proposition of existing CRM programmes and lifecycle functionality, using marketing automation. Continually optimizing all aspects based on learning’s from analysis and tests
- Launching innovative, best in class CRM programmes for WALLIS EVANS, to acquire new and retain / reward customers across channels (e.g. Welcome, Reactivation, and Loyalty programmes)
- Position requires regular interaction with employees at all levels of the Firm; interface with external vendors, attorneys, and clients also necessary
- An analytical and conceptual thinker, detailed and results oriented
8
Skills For Customer Insight & CRM Coordinator Resume
- Work with product development and marketing teams to ensure that all marketing activities are in keeping with Charlotte Tilbury’s brand and product guidelines
- Understanding client’s requirements related to the campaigns, CRM parameters and data flows
- Review and develop proposition of existing CRM programmes and lifecycle functionality. Continually optimizing all aspects based on learning’s from analysis and tests
- Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
- Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response
- Develop dashboards that allow quick overview’s for management
- Partner on seasonal and annual CRM plans; Assist with the creation of direct mail and digital channel testing agenda and initiatives for the loyalty program, including social strategies, online efforts, and email programs
- Utilising data sources to identify new and innovative ways to market to our customer groups across new and existing marketing channels
- Presenting new and creative business ideas using data backed decisions
9
Skills For CRM Coordinator Resume
- Advocating for the use of data in helping to drive business decision
- Developing techniques to identify, extract and analyze data to support business decisions
- Working knowledge of relational databases and data structure
- Planning and implement TOPSHOP TOPMAN CRM strategy in line with overall brand and digital strategy
- Point of contact for day to day for all enquiries relating to Synergy (AM Salesforce CRM solution), campaigns, etc
- Responsible for CRM aspects of prospect acquisition, sales conversion, customer loyalty and ROI reporting
10
Skills For Global CRM Coordinator Resume
- Act as CRM specialist with internal central functions and regional colleagues to create marketing campaigns and drive adoption of AM CRM Solution
- Create training and communication assets to support roll out and promote adoption of AM CRM solution amongst the global dealer network
- Create and manage Aston Martin customer contact plans in line with business strategy
- Proactively consult with regional colleagues and dealers to develop customer contact plans & processes that are seamlessly integrated to the dealer and regional marketing plans
- Act as consultant to support key deliverables of the Customer Experience and align with internal stakeholders to support delivery of AM CRM Strategy (Take to Market, Experiential Brand Comms, Aftersales, Regional Teams, Dealers, etc.)
- Knowledge and experience using CRM software, preferably Microsoft Dynamics CRM
- Measure the business impact of the contact plans and communicate to the Exec Team via tailored reporting
- Responsible for creation and management of all CRM reporting
- Responsible for coordination of customer data accuracy and cleansing processes
List of Typical Responsibilities For a CRM Coordinator Resume
1
Responsibilities For Global CRM Coordinator Resume
- Assists Campaign Manager and Marketing with strategic initiatives, complex marketing lists, and related views
- Maintain current portfolio of Service Sales Trainings (incl. facilitating trainer and back-up trainers etc.)
- Drive continuous development of training portfolio
- Merge legacy organisational trainings into one offering
- Provides CRM support for all system users, escalating technical issues to IT department when necessary
- Provides business development analytics for cross-selling, account penetration and performance
- Create and manage new business processes through Microsoft Dynamics CRM
- In conjunction with ticket operations, implement and manage suite lease event distribution process
2
Responsibilities For CRM Coordinator / Analyst Resume
- Proposing and effectively disseminating cutting edge ideas, process improvements and best practice research to advance the organization’s analytical capabilities
- Research CRM-related technologies to provide recommendations on new opportunities
- Endeavor to contribute positively to the culture of the organization
- Create, implement, and manage business processes
- A willingness and ability to manage multiple projects across multiple departments at the same time
- Self-motivated individual with the ability to start and complete tasks
- Reviewing and develop proposition of existing CRM programmes and lifecycle functionality. Continually optimizing all aspects based on learning’s from analysis and tests
- Launching innovative, best in class CRM programmes for TOPSHOP TOPMAN, to acquire new and retain / reward customers across channels (e.g. Welcome, Reactivation, and Repeat Purchase)
- Delivering insight and actionable recommendations in response to a variety of key business projects to impact planning, increase sales and drive customer retention
3
Responsibilities For Pwes CRM Coordinator Resume
- Working with wider digital, trade and brand marketing teams to implement commercially viable and customer centric activity
- Using knowledge gained through analysis to inform forecasts, budgets and CRM direction (short/long-term)
- Assisting in BAU email deployment when required
- Day to day management of 2 CRM assistants
- Creating and sending email marketing and push notification campaigns for Ryanair.com – helping us deliver the right message, to the right people, at the right time
- Writing copy for our emails and push notifications – assist our team in crafting copy that turns “wanderlust” into flight bookings
4
Responsibilities For International Graduate Position CRM Coordinator Resume
- Assisting with the creation of a translation database – working with our translation experts to create a bank of copy that can be used in our campaigns
- Compiling weekly insight reports for management – show what’s working, what’s not working and even better, suggesting ideas for making it all better
- Assist the CRM administrator with software evaluations, implementations, and upgrades
- Drive continuous developments and improvements related to CRM sales
- Responsible for New Account Creation
- Processes Transfer Requests of Available Accounts and monitors the Transfer and Challenge System
- Modifies approved changes to accounts, engagements, and opportunities related to restricted access fields
- Conducts CRM user training, and provides assistance with user issues such as navigation, document upload, activities, tracking, contact subscription, opportunity completion
- Builds custom queries, reports, and dashboards as requested. Compiles and distributes weekly/ monthly /ad-hoc reports as approved by leadership, and provides One-Source reports as requested
5
Responsibilities For CRM Coordinator & Sales Force Effectiveness Resume
- Assesses client ownership overlaps and facilitates correction in adherence to the Client /Prospect Management and Administration Policy
- Approves and oversees India research on account requests, account and contact reassignments, and distribution of reports
- Assists with departing employee transition plans and acquisition integration to include data extraction, data mapping, CRM implementation, and Transition Plan archive
- Assists all Global Shared Services departments with any CRM requests including research, statistics, auditing, training and data updates
- Reassignment of accounts, engagements and opportunities due to Principal Ratifications
6
Responsibilities For Crm-coordinator Resume
- Monitors use of the system in real time to ensure all users are making proper use of the resource and engaging with users that are either non-compliant, or are not making use of the system correctly
- Provides CRM support for all system users, escalating technical issues to the IT department when necessary
- Detail orientated, enjoys getting into the data
- Ensures accuracy and consistency
- A confident communicator, able to interact with and train users more senior than themselves
7
Responsibilities For Executive Assistant / CRM Coordinator Resume
- Able to understand, define and map business processes
- Support local divisions as the liaison between CRM/Salesforce Technical Support and New Home Consultants (NHCs) in situations where a problem has developed requiring someone with more advanced technical skills to interface with CRM/Salesforce
- Proven team leader with the ability to earn respect and motivate team members
- E-mail instructions / procedures to NHCs as needed
- Process Division Director of Sales/Area Sales Managers approved stage overrides when requested by local division
- Process Director of Sales/Area Sales Managers approved release of homesite when requested by local division
- Set up New Communities in CRM/Salesforce in coordination with the New Community Timeline
- Link Options with color preferences in CRM/Salesforce
- Update Preferences in CRM/Salesforce to reflect any vendor/color additions or deletions as needed, per the division
8
Responsibilities For Customer Insight & CRM Coordinator Resume
- Address questions from end-users and country-level CRM Super Users to clarify their issues
- Escalate complex issues to CRM team and follow up on solution, in particular for all technical issues
- Provide guidelines for the business processes documented in the CRM
- Monitor and answer shared CRM inboxes
- Ensure basic CRM administration level
- Conduct simple CRM analysis and reports
- Escalate to CRM team for complex reports
- Perform regular maintenance actions such as proactive data quality audits data corrections, data stewardship process
- Drive each project and sales process up to completion in an autonomous, creative and professional manner
9
Responsibilities For CRM Coordinator Resume
- Provide clear and adequate information
- Simple, clear, concise, logical and efficient communication
- Word, Advanced MS Excel, PowerPoint, MS Access
- Assist the CRM Managers in the deployment of CRM campaigns on Ubisoft owned channels: email, adserver, ingame, live interfaces
- Manage the day to day calendar and content coordination of multi-channel campaigns across Ubisoft games
10
Responsibilities For Global CRM Coordinator Resume
- Coordinate and follow through the execution of multi-channel campaigns, from brief writing to asset creation working with internal and external resources, and deployment
- Provide visibility to CRM Managers on weekly/monthly calendar and campaigns status and performance
- Work with CRM Program Manager to analyze the multi-channel campaign production funnel, and help set up processes and tools to optimize coordination
- Work with CRM Analytics to build reports and structure AB tests to monitor and drive optimization of campaigns and channels’ performance
- Evangelize the channels’ best practices within the CRM group to help grow the team expertise
- Look for industry trends and analyze competition to identify innovation and growth opportunities
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