Customer Account Representative Resume Sample
Kobe Wolff
6474 Pollich Flat,
Houston,
TX
+1 (555) 613 0671
Work Experience
Senior Customer Account Representative
06/2015
-
PRESENT
Los Angeles, CA
- Identify and develop customer relationships
- Develop quotations and proposals
- Provide solutions to improve current customer processes
- Identify, develop, present and close opportunities with customers
- Verbal, written, interpersonal, and people skills
- Valid driver’s license
- Oversee all work order flows and process on Shop Connect for all customers and locations
Customer Account Representative
07/2011
-
04/2015
Los Angeles, CA
- Improve location average response time through facilitation
- Ensure daily customer satisfaction on Shop Connect
- Contact locations when our response time goals are not being met
- Update customers on behalf of Love’s/Speedco locations when necessary
- Communicate important updates to customers in real time using Shop Connect
- Provide and update ETAs for roadside requests on Shop Connect
- Collaborate with locations to ensure work orders are closed in a timely manner
- Quickly understand customer and location needs in order to bridge the service gap
- Elicit and report both location and customer issues/feedback to Shop Connect project manager
One Source Customer Account Representative With Hungarian
10/2005
-
04/2011
Los Angeles, CA
- Respond to both location and customer issues/feedback via email or phone as needed
- Assist with customer touch-up training as needed
- Assist with location training as needed
- Assists in monitoring the flow of production through internal and external processes and provides information to the customer as well as internal production control teams
- Record and maintain customer requirements sent via fax, e-mail, or electronic purchase orders
- Review customer accounts to provide information to the leadership regarding customer score cards
- Work with quality department regarding customer complaints, returns, and non-conforming parts
- Maintain close contact with customers to ensure focused timely responses including customer inquiries and delivery
- Process releases and prepare orders for shipping
Education
Wittenberg University
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships
- Exhibits strong analytical, problem solving and negotiation skills with customer’s upper management contacts
- Demonstrated analytical and creative problem solving skills with sound knowledge of fulfillment processes
- Developing relationship management and sales skills
- Skills needed: customer focus, communication, teamwork, problem solving, taking initiative, project management, sales data analysis and planning
- Experience performing in customer service, chargeback or inventory management, and managing multiple priorities
- Valid state driver’s license, two years of driving experience, and good driving record
How to write Customer Account Representative Resume
Customer Account Representative role is responsible for microsoft, computer, english, negotiation, powerpoint, excel, software, training, spanish, shipping.
To write great resume for customer account representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Account Representative Resume
The section contact information is important in your customer account representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Account Representative Resume
The section work experience is an essential part of your customer account representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer account representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer account representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Account Representative resume experience can include:
- Strong written and verbal communication skills and ability to build trust and confidence with customers, employees, and leaders
- Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
- Exceptional listening skills, the ability to actively seek for details and develop a response that moves the situation forward
- Strong ability to prioritize and organize workload
- Assisting customers with inquiries while providing excellent customer service
- Liaising with other departments such as Operations, Finance, Product Management to ensure effective delivery of purchase orders and requests
Education on a Customer Account Representative Resume
Make sure to make education a priority on your customer account representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer account representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Account Representative Resume
When listing skills on your customer account representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer account representative skills:
- Excellent time management skills, detail-oriented, and able to prioritize
- Excellent written and verbal communication skills required for communicating to external customers
- Exhibit good customer service skills in all contacts
- Solid oral and written communication skills in mother language and English
- Excellent organizational, project and time management skills, with ability to multi-task
- Strong organizational and communication skills and attention to details
List of Typical Experience For a Customer Account Representative Resume
1
Experience For M HIS Customer Account Representative Resume
- Meet deadlines in a fast paced environment, excellent organizational and time management skills
- Team player with strong customer service experience
- Demonstrate and apply knowledge of enterprise resource planning (ERP) software system
- Self-starter, strong initiative, internally motivated
- Previous steel experience in customer service would be beneficial
- Entering a high volume of complex customer orders with attention to details, planning the timing of production, manage billing process and tracking shipments
- Managing the ongoing customer relationship and escalating customer problems
- Managing and directing inbound calls
- Documenting phone conversations and conducting research when necessary
2
Experience For One Source Customer Account Representative With Hungarian Resume
- Being the front-line everyday contact for specific customer requests and status
- Collaborate with other customer service team members to develop and maintain operating procedures and training documentation for the department
- Ensure on-time delivery by providing accurate delivery dates, monitoring order status, credit status, and inventories
- Independently processes premium for assigned special handling groups, documenting procedures consistently, when assigned
- Interface with various internal groups regarding supply, price, and terms to respond to customer requests for product and pricing information
3
Experience For Senior Customer Account Representative Resume
- Maintain accurate and timely trade balance reporting to assist trades manager in planning monthly supply to GP plants
- Interacts with customers via email, in person or over the telephone to obtain information regarding billing or service complaints and questions
- Communicates with engineering team on pre-production parts
- Daily interface with customer regarding requests and/or issues with standard products and services
- Manage proposal efforts for standard or small derivative products; negotiate pricing
- Work directly with Airlines, MRO's, & Brokers, providing support for their spares' orders
4
Experience For Customer Account Representative Resume
- Liaison with both Engineering & UTAS MROs to meet customer needs
- Actively manage and negotiate fluctuating credit situations
- Provide periodic reports to management and be responsible for leading real time problem resolution activies
- Be responsible for maintaining additional team support functions
- Problem solving for any customer issues
- Maintain/update price list to ensure accurate invoicing
- Customer account management and providing a consistent point of contact
5
Experience For M HIS Customer Account Representative Resume
- Contacts debtor to make arrangements regarding payments
- Professionally handle incoming requests from customers (via phone &email) and ensure that issues are resolved both promptly and thoroughly
- Maintain sales order supporting documentation and correspondence in shared drive
- Communicate and collaborate with sales team, technical service, and logistics to resolve customer-facing issues
- Maintain a balance between company policy and customer benefit in decision-making; handle issues in the best interest of both customer and company
6
Experience For One Source Customer Account Representative With Hungarian Resume
- Matches payments to outstanding invoices
- Provides ongoing customer account maintenance as needed
- Assist other offices during critical times
- Flexible time off during the week
- Ensure accurate pricing for all orders
7
Experience For Senior Customer Account Representative Resume
- Work with corporate accounts in managing customer specific price changes
- Provides user training (either in person or online based upon customer preference) Prepares enrollment reports
- Are willing and able to deliver and pick-up our great merchandise
- Build and maintain long term recurring customer relationships
- Generous benefits package, including 20 days of Paid Time Off per year
- Inbound call center; no telemarketing
- Requests routine and special investigations of service and billing problems
- Willingness to adapt in a changing environment with the goal of continual improvement and customer satisfaction
- Comfort working in a fast paced general office environment
8
Experience For Customer Account Representative Resume
- Interviews customers in person or on the telephone to respond to operational questions, providing
- Track expedites and premium freight
- Review reports and update customer base with current information
- Need to cover after hours and weekends as necessary to support our customer base and continued growth
- Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/ supplier portals
9
Experience For M HIS Customer Account Representative Resume
- Process and handle AOG (Aircraft On Ground) customer purchase orders and track to delivery
- Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required
- Maintain all relative order transaction data in PAC’s system of record per SOX and internal compliance requirements
- Coordinate product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per PAC commitment dates
- Ensure that all FAA/Conformity requirements are adhered to, pursuant to customer and PAC Quality requirements
10
Experience For One Source Customer Account Representative With Hungarian Resume
- Actively monitor and analyze supply/ demand schedules to ensure company sales commitments are supported, as well as maintain a sustained scheduling accuracy of 95% or greater
- Troubleshoot and resolve all back-order and backlog orders to closure to ensure order fulfillment within OTD established tolerances
- Facilitate flow of orders and product expedites through PAC’s Supply Chain, in order to meet customer and field requirements
- Coordinate replacement, exchanges, and reverse logistics of defective or lost products out in the field
- Develop and maintain relationships with key customer tactical functions
- Participates in account reviews (internal and external)
- Handle time sensitive matters professionally and efficiently
List of Typical Skills For a Customer Account Representative Resume
1
Skills For M HIS Customer Account Representative Resume
- Detail-oriented with strong negotiation and organizational skills
- Experience using an ERP system required, experience with SAP’s Sales and Distribution functions is highly desired
- Experienced using the Sales and Distribution functions in ERP system required; experience with SAP’s Sales and Distribution functions is highly desired
- Proficient in Microsoft Office applications; Intermediate Excel skills desired
- Experience with customer service, technically-related fields, veterinary practices or lab experience required
- One (1) year computer experience; Oracle knowledge/experience desired
- Customer service and interpersonal skills - Intermediate
- Experience supporting customer relationships in a financial, banking, or package logistics setting
- Responsible for identifying and evaluating customer pain points and helps implement processes that improve overall customer experience
2
Skills For One Source Customer Account Representative With Hungarian Resume
- Working experience in a customer service position or working as gym associate
- Provides variety of customer and sales support services to ensure account retention, ongoing customer satisfaction and continuing strong customer relationships
- Experience in skip tracing and business to business collections
- Processes full payment certificates for accounts in good standing
- Skill in customer relations and providing impeccable service both in person and via telephone
- Experience working in a customer support position
- Have some experience working in a retail, restaurant/fast food, or service business
- Experience with billing processes/systems
3
Skills For Senior Customer Account Representative Resume
- Customer relationship building experience, required Proficiency with MS Office applications
- Strong verbal communication with the ability to communicate with internal and external customers across all levels of the company
- Operate personal and mainframe computer terminals with speed and accuracy, fax machine, photocopy machine, and calculator
- Ensures that customer inquiries and issues resolved in an effective and efficient manner
- At least two (2) to four (4) years’ of related experience in an Aerospace Defense, Avioincs, Aircraft and/or Military environment
- Microsoft Office experience to include: Outlook, Word and Excel (emphasis on Excel for customer specific data analysis)
- Two (2) or more years of business experience
- Experience with order management, fulfillment, and inventory programs
- Professional experience required
4
Skills For Customer Account Representative Resume
- Contact center and customer service experience required
- Build strong, long-term business relationships
- Experience working with large retail accounts
- Experience with processing EDI orders
- Proven ability to work collaboratively with a team
- Customer service or sales experience required
- Customer service experience in an industrial environment
- One (1) year customer service account experience
5
Skills For M HIS Customer Account Representative Resume
- Customer Service Experiencec
- Commercial Food Equipment industry experience desired
- Dedication to provide positive customer service experiences
- Partner with all functional areas within the organization to ensure a world class customer experience
- Entering a high volume of complex customer orders with attention to details, planning the timing of production, and tracking shipments
6
Skills For One Source Customer Account Representative With Hungarian Resume
- Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc
- Understanding of standard operating procedures, work instructions and policies including sales contracts and sales process
- Interacting with customers to receive orders, cancellations, and clarify their needs. Communicating changes, delays, requests, etc. to customer as appropriate
- Recognizing and training program best practices – PO comment, Buyers Trainings, Outbound
- Working Knowledge of Micro Office suite
- Outgoing, self motivated, well organized and detailed oriented
- Working knowledge of Microsoft Word (Windows NT)
7
Skills For Senior Customer Account Representative Resume
- Answering customer inquiries in regards to products via telephone, email and social media
- Following up via email to clientele to ensure complete service
- Confident in customer service-related selling processes and setting/achieving goals
- Respond to general and support Customer inquiries: pricing quotes, lead times, order expedites, tracking shipments and invoice requests
- Data entry and scanning of impoundment files for Administrative Hearings, Gone on Arrivals and Payment Processing
- Heavy interaction with corresponding City Departments and the public in Payment Center for requesting,
- Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
8
Skills For Customer Account Representative Resume
- Builds rapport with customers by probing for needs and recommending appropriate solutions
- Interacts with internal personnel as customer’s advocate, pro-actively managing problems, driving decisions
- Provide information for billing commitments, taking ownership to help ensure site commitments are met through liaison with the customer
- Develop a deep understanding of customer business/cultural and regional issues to assist in positively influencing customer loyalty
- Analyze and resolve customer account discrepancies working with customers and accounting
- Be responsible for initiating and responding to customer communications
- Make correct decisions based on reviewing factual account information and pre-set guidelines
- Obtain and maintain an insurance agent license in each of Shelter's operating states
9
Skills For M HIS Customer Account Representative Resume
- Maintain schedules (including holidays) and work well with others
- Assist with maintaining active projects: signed annual EUC’s, weekly At Risk Report
- Requests routine and special investigations of service and billing problems for customers and other financial projects
- Makes outbound telephone calls to existing and prospective customers to solicit, sell and service insurance products
- Handles various insurance requests from customers visiting Home Office if Manager is unavailable
10
Skills For One Source Customer Account Representative With Hungarian Resume
- Spend the majority of time on the phone collecting 60+ day past due invoices
- Ensures timely and accurate billing through the OptiFreight program
- Recognizes training program best practices across the assigned customers
- Collects necessary information and assists with identifying cost savings and or cost recovery opportunities
- Support customer spare parts requirements for commercial engine models including IAE worldwide
List of Typical Responsibilities For a Customer Account Representative Resume
1
Responsibilities For M HIS Customer Account Representative Resume
- Personal computer skills, including Microsoft Office. Ability to learn applicable software and hardware as needed
- Effectively communicate delivery schedules and schedule changes to customers/sales
- Skill evaluation:Math 90%, Spelling 80%, 10-Key 155 NSM, Basic Excel 70%, Typing 40 WPM, and Call Center Audio 80%
- Maintain strong working relationships with various levels of assigned account(s)
- Previous customer service experience (retail, call center, etc.)
- Experience in the management of a key account in requested
- Interest/experience with finance an asset
2
Responsibilities For One Source Customer Account Representative With Hungarian Resume
- Previous direct touch solution sales B2B experience, gained within the wireless, high tech or telecom industry an asset
- For Bilingual: read, write and speak Spanish and English. Skill Evaluation: Spanish 70%
- Interviews customers in person or on the telephone to obtain information regarding billing or service complaints and questions on a daily basis
- Regularly assists in departmental budget preparation, data entry and billing and invoicing
- Assist with maintaining active projects: signed annual EUC's, weekly At Risk Report
- Speed and accuracy in completing detailed work. Work under pressure to meet deadlines
- Familiarity with marketing programs/activity cycle from order entry to accounts receivable
- Utilization of computer technology for problem solving and other job functions
3
Responsibilities For Senior Customer Account Representative Resume
- General knowledge of engineering principals; mechanical/electrical
- Input account information into various billing software on a computer
- Process any order entries accurately
- Provide support for navigation and utilization of our global Spares and Technical Service customer portal
- Coordinate with Finance collection teams and customers to ensure consistent timely invoice payments are made
- Be an active participant in a Continuous Improvement team, for betterment of the organization's processes and quality to both internal and external customers
4
Responsibilities For Customer Account Representative Resume
- Be responsible to navigate purchasing and manufacturing processes as well as lead lead-time reduction efforts in order to meet customer's real time operational requirements
- Be able to adapt to evolving internal and external needs
- Troubleshoot and resolve all backorder and backlog orders to closure to ensure order fulfillment within OTD established tolerances
- Works under general supervision and exercises considerable discretion to accept or deny requests for coverages and changes, as well as makes recommendations to non-renew or cancel policies
- Responsible for maintaining knowledge of all products in all lines, as well as underwriting rules, state regulations and policy forms for all states in which Shelter operates
- Accountable for devoting proper attention to errors and omissions risks in all states Shelter operates in with every transaction
5
Responsibilities For M HIS Customer Account Representative Resume
- Assume ownership for life cycle support issues initiated by customer and internal personnel
- Collaborate activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectives
- Willingness to adapt in a changing environment, with the goal of continual improvement, anticipating customer needs, and exceeding their expectations
- Understand customer processes in addition to responding to a wide variety of special customer requests and inquiries
- Manage daily support aspects taking ownership for customer satisfaction
- Manage customer relationships through performance reporting and metrics
- Provide consistent and accurate follow up with customer concerns and issues
- Participate on Customer Scorecard calls
6
Responsibilities For One Source Customer Account Representative With Hungarian Resume
- Create weekly reports for Operational review
- Opportunity to earn additional pay through various incentive plans and rewards for performance
- Available to start September 25th
- Available to start September 25
- Building and maintaining relationships with renewal customers and value added resellers to gain an understanding of our customers’ business and key priorities to identify sales strategies and tactics for achievement of sales targets
- Actively supporting your account base and Value Added Resellers (VAR’s) through all stages of the sales cycle including solution pitches, driving renewals, account mapping and stimulating demand for BlackBerry software and solutions outside of the renewal
7
Responsibilities For Senior Customer Account Representative Resume
- Ensure universal and/or specific source floor planning is in compliance with PPA and within established cutoff times while also maintaining productivity goals
- Available to start November 6th
- Provides support to plan, coordinate and execute customer projects and initiatives
- Determines customer needs, researches answers and provides solutions, coordinating with other areas and team members and acting as customer intermediary with various other departments as needed
- Reviews accounts proactively for pricing, billing, reporting, data integrity and other areas. Analyzes accounts for trends and anomalies and elevates any issues as needed. Understands individual customer details and knows when and whom to call and how to navigate. Provides high-touch, concierge-like service to ensure ongoing customer satisfaction
8
Responsibilities For Customer Account Representative Resume
- Ensures timely, accurate on-boarding of new customer accounts and follows up on implementations of products and services to ensure satisfaction
- As guided by account leads, reaches out to customers proactively to review business, assess sales opportunities and present alternatives. Provides customers with access to IDEXX products and services to address needs. Places customer orders as needed
- Provides suggestions and feedback to management and internal partners to improve the overall customer experience. Participates in process-improvement and other projects to improve overall customer experience and other initiatives
- Documents customer interactions on appropriate systems to ensure issues, resolution and participating individuals are clearly identified for future reference
- Available to start January 8th
- Cash Application - Apply customer remittances and identify and classify customer deductions per Accounts Receivable department guidelines. Ensure the most efficient and productive cash application methods are utilized
- Release or Hold orders from shipping, based on review of customer receivables. This includes notifying Warehouse, Customer Service, Broker and Field Sales pending the resolution of unfavorable receivables
9
Responsibilities For M HIS Customer Account Representative Resume
- Support department members by assisting with workloads, providing training and assuming member responsibilities as required in order to achieve the goals set for the Customer Finance Services team
- Develop and maintain a high level of proficiency with all department systems, policies and procedures. Seek opportunities to develop and enhance business skills through participation in functional/cross-functional training, internal business development skills training and in-house training programs
- Basic math skills/detail oriented with numbers
- Make sound, logical decisions
- Manage work assignments independently
10
Responsibilities For One Source Customer Account Representative With Hungarian Resume
- Knowledge of Microsoft, Word, Excel, Access, and keyboard literate
- Take responsibility to meet monthly & annual A/R close deadlines and report results
- Overtime and holiday work could be required on a minimal basis
- Ensure/maintain accurate customer information, order entry, adjustments, and shipments
- Obtain, enter, and update customer forecasts
- Participate in meetings, customer visits, and tours as needed
- Support and general administrative work for remotely located Sales Managers and Directors
- High level of business acumen, the ability to understand and add value to our customer’s business
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