Customer Business Analyst Resume Sample
Vallie Stroman
852 Susana Gateway,
Dallas,
TX
+1 (555) 972 7134
Work Experience
Senior Customer Business Analyst
12/2017
-
PRESENT
Chicago, IL
- Manage complexity and multiple priorities
- Proficient in the following systems: Microsoft Word, Excel, Outlook, PowerPoint, Account databases, OPI databases
- Effectively analyze and communicate Distributor and Retailer business to achieve and improve profit, volume and share growth targets
- Effectively communicate with sales team / account key business developments
- Track & monitor account sales out, pos & inventory data to identify sales opportunities
- Collaborate with Field Sales and the Internal Bayer Organization to assist the Customer Selling Team in the following areas: 4 P’s (promotional, placement, product/ assortment, pricing), Timing, Trade activation needs, Customer response, Competitive Intelligence
- P’s (promotional, placement, product/ assortment, pricing)
- Work with sales team to support the customer’s business teams
Customer Business Analyst
08/2014
-
10/2017
Houston, TX
- Driving key collaboration discussions with the Customer regarding their demand forecast & marketing strategies
- Liaising with multiple groups, both internally (such as marketing, logistics, product supply and finance) and externally (the customer and freight carriers) which makes the role very dynamic and interactive
- Understanding customer sales strategies, market conditions, and competition trends to help drive accurate demand signal
- Understanding customer needs and Intel's operations and/or strategies to influence supply decisions
- Influencing and adding value by identifying and offering product alternatives when needed
- Dealing with conflicting information and managing a high-pressured environment
- Managing customer supply line to ensure they get the right products at the right time (placing, tracking orders & resolving issues)
- Communicating and representing customer strategies internally to senior managers
- Building trust and respect with co-worker's, managers and worldwide counterparts (buyers, peers, and direct managers)
Intern Customer Business Analyst
12/2009
-
05/2014
Boston, MA
- Assist Account Managers with data requirements needed to monitor operational execution of customer KPI’s and service commitments via monthly or weekly reporting
- Healthy understanding of Expeditors’ products and services
- The role provides opportunities to work closely with Sales to help drive business growth
- Assist in annual sales planning and forecast processes by delivering insights to help teams optimize plans and deliver on both top and bottom-line objectives
- Make and sell in analytically based recommendations that are translated into business results, through partnership with Customer Business Teams (CBT)
- Working experience in consulting firm, financial institution, accounting firm or company, or role performing heavy data analytics
- Building, managing & maintaining key stakeholder relationships with Intel Field sales account teams and managers, Customer purchasing & marketing teams, Product supply teams, Internal teams in other departments & countries
Education
Globe University / Minnesota School of Business
2003 - 2008
Bachelor's Degree in Business Management
Professional Skills
- Strong computer literacy skills, proficiency in Microsoft Office, specifically MicroSoft Excel and PowerPoint
- Excellent professional communication skills, fluent in both verbal and written English
- Selling/Negotiating with impact: Selling & Influencing skills
- Specific programming/development skills
- Exceptional teamwork skills and ability to work well with others
- Proven ability to collaborate and effectively work cross-functionally
- Analytical skills and organisational agility
How to write Customer Business Analyst Resume
Customer Business Analyst role is responsible for excel, analytical, microsoft, sap, dynamic, collaboration, powerpoint, drive, advanced, customer.
To write great resume for customer business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Business Analyst Resume
The section contact information is important in your customer business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Business Analyst Resume
The section work experience is an essential part of your customer business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Business Analyst resume experience can include:
- Proven and progressive experience in corporate finance
- Influence without authority, drive business outcomes, use business systems and apply functional/technical skills
- Improve transparency, understanding and effectiveness of Nestlé’s trade investment framework
- Account facing Beauty experience; professional and mass market
- Good understanding and enthusiasm for the technology industry
- Demonstrate enthusiasm for driving profitable growth
Education on a Customer Business Analyst Resume
Make sure to make education a priority on your customer business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Business Analyst Resume
When listing skills on your customer business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer business analyst skills:
- Bringing together multiple stakeholders and points of view to effectively grow the business
- Strong commercial experience within a trade
- 6+ months’ experience using Microsoft Excel, including pivot tables
- Experience of training and mentoring teams and/or individuals
- Commercial experience, preferably a track record in delivering inspiring category solutions
- Excellent analytical, organizational, problem solving, influencing,
List of Typical Experience For a Customer Business Analyst Resume
1
Experience For Customer Business Analyst, Sterilmed Resume
- Managing customer supply line to ensure they get the right products at the right time monitoring customers order progress and proactively resolving issues
- Growing revenue and helping Intel gain / maintain competitive edge
- Building and executing business strategies
- Understanding customer needs, Intel's product roadmap and/or strategies to influence customer product decisions & internal supply decisions
- Building trust and respect with co-workers, managers and worldwide counterparts buyers, peers, and direct managers
- Delivering world class customer engagement & orientation
2
Experience For Sca-customer Business Analyst Resume
- Influencing Intel & its customers through data analysis, market intelligence, and insightful information
- Driving key collaboration discussions with the Customer
- Understanding customer sales strategies, market conditions and competition trends to help drive accurate demand signal
- Understanding customer needs, Intel's product roadmap and/or strategies to influence customer product decisions & internal
- Building trust and respect with coworkers, managers and worldwide counterparts buyers, peers, and direct managers
- Mine local POS data sources and the position focuses on the Four Sales Controllables
- Analyze and Report customer shipment/consumption trends/inventory levels by business unit for monthly and Annual Sales vs. Target. Ownership of Sales and Inventory reporting to appropriate Field Sales teams. Understand & become expert on Nestle & customer systems (Business Objects/ISW/C&S 852-Spin Data/Nielsen/IRI etc.)
- Develop opportunity solutions with supporting rationale to accelerate the NNS growth of each business segment. Provide recommendations to account teams based on analysis and interpretation of sales data
- Assist with developing selling presentations and creation of Ad-hoc reports designed to interpret results and provide insights to internal stakeholders
3
Experience For Intern Customer Business Analyst Resume
- Manage/update/build new reporting capabilities to drive efficiency opportunities for Grocery customers. Populate and maintain internal and external scorecards/reports, such as assistance in developing forecasts (i.e. special packs and innovation/renovation launch materials, etc)
- Make ad-hoc Customer analysis using available data (e.g. Cat Man, Nielsen, Shipment, WiSE)
- Identify Category, Snacking or Perfect Store opportunities for the channel and/or Customers
- Assist with ISW work, specifically Deduction Management
- Identify Customer/Category specific insights
- To ensure best practices are shared and adopted across different Customers and Key Account Managers (KAMs)
4
Experience For Senior Customer Business Analyst Resume
- Provide management with financial advice and counsel on all pertinent business matters by supplying ongoing, timely, and meaningful financial analysis of actual performance, business plans, and other discreet projects
- Driving personal accountability and setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals
- Analyze customer plans, budgets and forecasts and recommend courses of action to achieve sector goals and to ensure profitable operations consistent with sound business management
- Obtain information and identify key issues and relationships relevant to achieving a long-range goal or visions; committing to a course of action to accomplish a long-range goal or visions after developing alternatives based on logical assumptions, facts, available resources , constraints and organizational values
- Advanced analytical proficiency in excel experience in category or sales data analysis; strong business judgment, problem-solving and analytical skills
- Building peer relationships
- Provide management oversight to Trade Spending including making recommendations for the allocation of Trade funds and communicating funding requirements
5
Experience For Voice of the Customer Business Analyst Resume
- Active participation in Joint Business Planning (JBP) and Annual negotiations with key customers
- Actively participate in projects as part of cross-functional teams, build strong relationships with the Sales and Marketing teams and collaborate on activities and solutions that lead to profitable growth
- Resourceful and independent; thrives in a changing and dynamic work environment
- Eagerly accepts stretch goals. Takes personal responsibility for decisions and delivering results
- Educate sales business partners on key finance areas through formal and informal trainings
- Demonstrate a commitment to quality performance through personal example by adopting a business partner approach. Personally demonstrate Kimberly-Clark’s leadership behaviors (build trust, make decisions, win consistently, think customer, continuously improve, and build talent)
- Identify channel/customer opportunities
6
Experience For SCA Customer Business Analyst Position Resume
- Knowledge of Customer Development tools
- Strategic thinker who is willing to operate outside their comfort zone and has the courage to challenge the status quo to identify ways of doing things better and faster
- Think through ambiguous situation, present complex information and analysis in a clear and concise manner
- Collaborative and be able to thrive in a team-based environment
- Strategic Partner development
- Net revenue management
- Track and evaluate Team performance results versus budget and forecasts and provide status updates to the Director of Customer Development, including an analysis of change and recommendations for plan adjustments needed to deliver team objectives. Identify growth opportunities arising from areas such as product profit mix, promotion efficiencies, and trade return on investment
List of Typical Skills For a Customer Business Analyst Resume
1
Skills For Customer Business Analyst, Sterilmed Resume
- Demonstrated ability to integrate and synthesize information from multiple data sources
- Improving productivity and process by developing, using and sharing best known methods to help others complete assignments
- Building, managing & maintaining key stakeholder relationships with key groups within Intel
- Winning @ Point Of Buying: Perfect Store
- Monitoring the “buy in” ahead of price increases for our WDs
- Understanding of market dynamics and ability to develop business recommendations based on market activity
- Support programming initiatives through reporting and analytics of program outcomes, on-going data administration, as well as continuous process enhancement
2
Skills For Sca-customer Business Analyst Resume
- Manage customer reporting functions including customer group reporting
- Work with the business to ensure testing plans are robust and facilitate testing with internal and external interface teams
- Knowledge of shipment reporting metrics (Business Objects) such as GPS, NNS, forecasting, targets
- Interface with affected application teams to coordinate testing, when necessary
- Monitor lead time for warehouses by customer to assure that we are meeting the contractual obligations with customers
- Strategic customer support - understanding of customer offer, customer needs and desire to exceed their expectations
- Sales Organization Support - providing support to field sales force with ad-hoc reports to determine volume, customer and order detail activity
3
Skills For Intern Customer Business Analyst Resume
- Reconciliation and daily reporting to meet monthly/quarterly/year end targets
- Desire to take ownership and commit to delivering results
- Multitask and work in a dynamic and changing
- Drive customer financial planning, review sales, forecast evaluations and challenge the gaps against sales targets
- Support Customer Business Manager with financial analysis in target setting processes
- Work with the business to develop business requirements for Analytics Platform
- Work with the development team to ensure business requirements are communicated clearly and understood
- Participate in the development and review of functional requirements documentation
4
Skills For Senior Customer Business Analyst Resume
- Planning and execution of programming initiatives include the scoping, data gathering, configuration and rules development for new programs. Define program KPI’s and success metrics and create reports to showcase program results
- Validation of program execution through data analysis and review
- Work directly with the field leaders, managers and end users to drive program adoption and enablement, as well as Sales Operations, Business Systems and Product Teams
- Assist in the administration and configuration of the Gainsight application including rule execution, dashboard creation and reporting responsibilities, permissioning and customer survey curation
- Identify areas of process improvement and organizational efficiencies
- Understand that nature and behavior of various usage and reporting systems. Working collaboratively with Business Systems and Product to understand usage related data and how to best harness the data
- Provide In Full On Time (IFOT) reporting to enable accurate assessments of key performance indicators to drive actions and decisions for continuous improvement across all channels and comparative analysis to customer IFOT metrics
5
Skills For Voice of the Customer Business Analyst Resume
- Review metrics such as lead time, fill rate, and other metrics that can be identified as areas of improvement to make the business more efficient and profitable
- Analysis of large returns requests to ensure validity of return and correct invoiced price for credit
- Upply chain analysis or related experience
- Experience as a Business Analyst or in Supply Chain operations
- Experience in Sales Operations, Business Operations or Sales Analysis
- CPG industry experience
6
Skills For SCA Customer Business Analyst Position Resume
- Experience with syndicated dates sources such as AC Nielsen, IRI, Spectra, Panel Data, etc
- Customer category management experience
- Key Account Management and/or Net Revenue Management experience is an advantage
- Strong with IT, Systems, and tools
- Business or Sales Operations experience
- Related Business experience
- Vast experience with Business Intelligence Software such as Inetsoft
- Lead the quarterly Service Level Agreement discussion with supply chain
- Provide monthly deep dive on customer complaints and produce monthly customer complaint and RMA dashboard
7
Skills For Customer Business Analyst Resume
- Provide close loop communication to customers with root cause and remedy once complaint has been approved
- Serve as backup to U.S. Sales Operations Manager and support her on strategic projects
- Attend daily day to day calls with supply and logistics and summarize relevant information to Customer Operations Manager
- Bachelors of Business Administration or equivalent studies in economics/management helpful
- Team work with an ability to work well and collaborate with others to achieve high quality results
- Advanced Proficiency of Microsoft office platforms and Nielsen Answers Desktop
- Quickly digest problems and drive solutions across a dynamic stakeholder base
8
Skills For Customer Business Analyst, Sterilmed Resume
- Flexible and ability to embrace change in a fast paced environment
- Well-developed written and verbal communication. Able to listen and articulate logically and clearly
- Adapt style and content based on audience type
- Proficient with Microsoft Office applications (Excel, PowerPoint, Word, Outlook, etc)
- Nielsen database or similar large retailer EPOS essential
- Fluent Danish and English, written and spoken. Swedish would be advantageous
- Business Insights: Category & Shopper Insights
- Knowledge of current retail landscape and key consumer trends
- Knowledge of category management and the use of syndicated and household panel data desirable
9
Skills For Sca-customer Business Analyst Resume
- Understand and pick up various account specific data systems (i.e.: Partners On Line, Retail Link)
- Daily business operation in various systems (SAP etc.) based on business process to meet quality and timeline requirement
- Independently manage the supply chain to ensure customer gets the right product for market needs
- Timely and accurately respond to customer enquiry
- Work collaboratively with the LCL account team, Amazon.ca on the following: Various promotion and program submission forms, images, account product listing forms, planogram and distribution optimization, internal trade spend support (debits), account promotional calendar updates, sales sample shipments
- Allocate resources at optimum level and align with defined strategies and customer channel prioritisation to deliver sustainable profitable growth
10
Skills For Intern Customer Business Analyst Resume
- Or more experience within FMCG
- Proactively manage customer contribution statement (CCS), engaging with all stakeholders and cross functional teams
- Perform monthly customer reviews , monitor and challenge overall customer business performance through relevant KPIs
- Manage the awareness and implementations of group guidelines , local SOPs, and internal audit recommendations
- Work well with cross functional teams in a fast paced, dynamic environment
- Liaising with multiple groups, both internally such as marketing, logistics, product supply and finance and externally the customer and freight carriers which makes the role very dynamic and interactive
- Building, managing & maintaining key stakeholder relationships with Intel Field sales account teams and managers, Customer purchasing & marketing teams
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