Customer Development Manager Resume Sample
Loy Torphy
7263 Elmo Freeway,
New York,
NY
+1 (555) 951 1301
Work Experience
Customer Development Manager
08/2017
-
PRESENT
Los Angeles, CA
- Execution of a sales strategy consistent with organizational goals and objectives
- Work in the education market and bring specific industry experience
- Identify opportunities from target accounts, and effectively communicate these potential opportunities to the right team members
- Work with Blackboard sales leadership and marketing to develop demand programs that align with company, market and sales focus areas
- Work closely within chosen CRM database to store intelligence and specific follow-ups for these potential opportunities
- Identifying the key executives and / or buyers at potential institutions, and effectively communicate our value proposition to these key individuals
- Prepare for top conferences by identifying top attendees and scheduling appointments for Education Services Sales Executives
Senior Customer Development Manager
03/2013
-
02/2017
San Francisco, CA
- Upholds and executes against the Blackboard Education Services vision, mission and core values
- Own DCO’s relationship with their emerging growth customers by
- Developing effective relationships with all key stakeholders
- Understanding their strategic growth plans
- Knowing who the decision makers are and their needs
- Engaging DCO leadership and their teams effectively
- Define and execute Customer Development Plans to optimize opportunities at their emerging growth customers – including successful conclusion of bids and proposals, early identification of new opportunities, win strategies and relationship management
- Ensure DCO grows through the formulation and execution of strategies and capture plans that optimize DCO’s strengths in core competencies, products and services at their emerging growth strategic customers
- Provide effective communication to the DCO leadership team on the execution of Customer Development Plans, Profitable Growth initiatives and status of the BD pipeline for their emerging growth customers
Assistant Customer Development Manager
10/2006
-
12/2012
Dallas, TX
- Execute AOP & LRP growth strategies
- Or above of Consumer Goods Industry experience
- Or above of Functional experience (Modern Trade)
- Experience in customer engagement
- Deliver the Annual Contract (AC)
- Manage the development of our customer plans
- Execute strategies and tactics to unlock customer category growth
- Understand the key business and financial drivers to unlock profitable growth for both Mondelez & the customer
- Deliver against Business Plan KPI targets for assigned accounts, categories and brands
Education
National Hispanic University
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Customers Development and Customer Key Contact (Local Key Accounts, Distributors). Assist to develop and execute sales strategies in achieving business goals and driving strategic, sustainable growth
- Excellent project management skills to effectively managing multiple projects/process improvement initiatives concurrently and achieving deliverables
- Possess excellent listening, negotiation and presentation skills, has strong command of both verbal and written communication
- Instill discipline, train and coach sales team on selling skills and key account negotiation skills
- Strong computer skills and deep working knowledge of MS Office (particular EXCEL) and COGNOS
- Strong analytical skills and financial understanding of Walmart & Sam’s systems
- Strong computer skills, including MS Office Suite applications, sales database, and web applications are required
How to write Customer Development Manager Resume
Customer Development Manager role is responsible for analytical, negotiation, business, training, planning, customer, interpersonal, strategic, presentation, english.
To write great resume for customer development manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Development Manager Resume
The section contact information is important in your customer development manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Development Manager Resume
The section work experience is an essential part of your customer development manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer development manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer development manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Development Manager resume experience can include:
- Strong analytical skills demonstrated via the ability to use tools to manage the business profitably
- Strategic thinker who is able to use advanced analytic skills combined with broader business knowledge to effectively manage full business portfolio
- Strong analytical skills and familiar with external tracking data (i.e. Nielsen Index, Kantar Panel, Brand Health Tracking)
- Leverage trade spending and develop effective promotional and in-store programs that drive consumption off the shelf cost effectively
- Strong computer skills, including MS Office Suite applications, sales database and web applications
- Strong closing skills for commitment
Education on a Customer Development Manager Resume
Make sure to make education a priority on your customer development manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer development manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Development Manager Resume
When listing skills on your customer development manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer development manager skills:
- Willing to work at outdoor, be proactive, good team player, responsible & innovative with strong commitment to drive good business result
- Strong influencing, planning and negotiating skills
- Effective negotiation skills and business planning
- Effective communication skills for managing internal/external parties
- Solid understanding of business strategies and with appropriate analytical skills
- Strong strategic vision and thinking skills
List of Typical Experience For a Customer Development Manager Resume
1
Experience For Senior Customer Development Manager Resume
- Demonstrate strong communication skills, high level of integrity
- Strong skills of communication, high potential to build connection with customer
- Prior consumer-packaged goods related experience required
- Strong influence and negotiation skills, with ability to influence across all levels from front line managers to senior management (e.g. owner operators)
- Excellent analytical skills with the ability to process large amounts of data and develop recommendations and action plans
- Excellent organizational, communication, interpersonal, persuasive skills
- Assertive leadership/decisions making skills and high energy level, with an aptitude for understanding changing market dynamics and resolving complex problems
- To effectively manage all required Operations including Forecasting, Pricing & Admin
2
Experience For Associate Customer Development Manager Resume
- Strategic Thinking and Negotiating Skills
- Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Internal and external senior stakeholder management, influencing skills
- Strategic Account planning & analytical skills
- Advanced or Expert Excel skills
- Proprietary Customer Database skills
- Strong Operational Experience required, preferably beverage industry
- Relevant Consumer Products Goods experience required
- Communicate and negotiate effectively is required
3
Experience For Assistant Customer Development Manager Resume
- Demonstrated ability to build strong business relationships is required
- Work effectively within a fast paced, complex matrix environment is required
- Budget, monitor, and effectively manage all costs associated with Customers’ initiatives
- Open-minded personality and cross-cultural soft skills
- Decision making skills and ability to exercise sound judgment
- Prior related experience, preferably in Food/Beverage, DSD/Retail, etc
- Excellent interpersonal abilities with the ability to get along with diverse personalities and develop strong business relationships
- Ales experience with a consumer packaged goods or retail organization
4
Experience For On-premise Customer Development Manager Resume
- 6 +Years of Experience in Consumer Goods Industry
- Category Management experience within CPG sector BevAlc experience
- Strong Initiative skill
- Working with and training Retail Supervisors to raise the level of effectiveness across the entire area and region
- Acquiring and Developing new business opportunities within the priority channels of Workplace, Healthcare and Education
- Sales experience that includes selling, negotiating and leveraging insights to deliver customer plans which achieve company and customer
5
Experience For Group Customer Development Manager Resume
- Work with SDM to develop tools, merchandising materials and programs for the effective management of Colgate's business by generating increased sales
- Responsible for Selling of All Thematic Displays / Priorities / AD Activity and making recommendations for improvements/actions where necessary
- Outside customer sales experience as an individual contributor, driving new acquisition as well as managing a client portfolio
- Project Management experience in executing marketing and promotion plans
- Experience developing insights based selling content
- Responsibility for reporting tools: Trade portal /GCPS governance (promo effectiveness, account analytics and reporting, data analysis)
- Experience using and deploying the fundamentals of Category Leadership, drive category growth
- Previous selling experience with a track records of achieving sales targets
- Consumer sales and/or consumer marketing experience is required
6
Experience For Customer Development Manager Europe North Resume
- Experience working in Beauty is required
- Build strong relationships with accounts to develop the ongoing business
- Has demonstrated the ability to work in a team setting and has contributed to the achievement of a team’s success
- Experience working with Small Businesses Customers
- Has demonstrated the ability to work in a team setting and has contributed to the achievement a team’s success
- Experienced in managing merchandisersNational Accounts
- FMCG sales experience in managing a direct customer
7
Experience For Customer Development Manager, Skincare Resume
- Experienced in managing distributors
- Manage shifting and multiple priorities, motivated, self starter, tactful, responsive manner with customer
- FMCG commercial experience gained over a number of years with a track record in delivering results
- Ales experience required
- Key account experience with a syndicated service (Nielsen, IRI) account required
- Sales experience that includes selling, negotiating and leveraging insights to deliver customized customer plans,
- Experience of negotiating and executing major range resets/reviews in Top 4
8
Experience For Customer Development Manager E-commerce Resume
- Customer facing experience with direct and head office customers
- Build a strong connection with car and motorcycles makers in order to expand the business
- Sales and key account management experience, preferably in Convenience
- Syndicated data experience required
- Achieve share, volume and financial ownership through effective execution of strategies and management of our Agency partner
- Key customer account experience
9
Experience For Customer Development Manager QLD Resume
- Administrative Execution – Enable timely program implementation and maximum effectiveness
- Sales and key account management experience, preferably C-stores
- Experience in leading, developing and executing plans with customers – preferably in FMCG
- Experience selling to Mass is required
- Experience in Customer Development Management roles or similar background required
- Specific experience in the on-line channel selling and shopper insights required
- Commercial experience as Account Manager, Sales Leader or similar
- At least five years of total business experience required
- Experience with syndicated data (Nielsen, IRI, etc)
10
Experience For Customer Development Manager Edrt Resume
- Demonstrate personal leadership within the direct customer team
- Experience in development and implementation of a Customer/Channel investment strategy and business plans
- Analyze and evaluate the effectiveness of all customer specific trade programs
- Ecommerce customer management experience required
- Validate the negotiations that are made in stores by the supervisors as well as coordinate the amounts to authorize these negotiations
- Establish product priorities in the negotiations at points of sale
- Experience in customer engagement activities
List of Typical Skills For a Customer Development Manager Resume
1
Skills For Senior Customer Development Manager Resume
- Demonstrate superior organizational and multi-tasking skills. Strong negotiation and analytical skills, and a strong working knowledge of category management
- Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights
- Excellent communication and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually
- Experience in a consumer package goods environment required, or if internal 5 years’ experience within another J&J sector
- Experience in a consumer package goods environment required, or if internal 5 years’ experience within another J&J sector required
- Good Analytical, Negotiation skills
- Effective interpersonal skills and ability to build professional credibility
2
Skills For Associate Customer Development Manager Resume
- Demonstrate conflict management skills
- Good knowledge of Making effective presentation, P1, Financial knowledge and P&L understanding
- Possess customer development / sales experience with proven track record of meeting / exceeding business targets
- Previous experience managing key account in the retail or consumer packaged goods industry
- Demonstrated history of building effective cross-functional relationships with stakeholders throughout the business
- Strong knowledge of sales function processes and experience in working cross functionally
- Customer facing experience demonstrated by ability to assess needs and propose mutually beneficial solutions
- Ales, customer marketing or category management experience within consumer packaged goods
- We’re looking for a passionate and driven professional, who has a strong skill set in both analytics and initiative
3
Skills For Assistant Customer Development Manager Resume
- Ales related experiences in leading Consumer Goods companies
- Demonstrated high level leadership / project management qualities during previous work experience
- Experience working in consumer product goods or similar industry required
- Effectively manages both volume and spending to deliver the objectives (monthly, quarterly and annually)
- Demonstrate strong foundation of business fundamentals, measurement, and business finance
- Effective and good management of material and respect of brand portfolio strategy
- Excellent communication and presentation skill in both English and Chinese
- Broader FMCG experience working with Top 3 Grocery customers or experience of working in the Impulse / Value channel
4
Skills For On-premise Customer Development Manager Resume
- Prior consumer sales related experience required
- Proven ability to build effective multi-level cross functional relationships at large Retailers
- Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of Client and the retail customer
- The skills to manage budget and/or revenue optimisation to deliver ROI
- Sales presentation/platform skills
- Sales experience in an FMCG or nutrition company and sales management experience desirable
- Managing annual customer negotiations and driving effective Joint Business Plans with relevant customers
5
Skills For Group Customer Development Manager Resume
- Establishing effective business relationships with key decision makers at multiple levels
- Budgeting/P&L management experience
- Having at least 5 years experience as Sales & Marketing Field from Pharma, Medical Device or OTC
- Experience in one of the following areas (sales revenue planning, space planning, marketing, cross functional)
- One year of experience in one of the following: sales, strategy, brand management, category management, retailer merchandising, marketing, shopper marketing
- Deep understanding of how to build empathy with customers; experience working with customers in field and in forming and leading customer co-creation exercises
6
Skills For Customer Development Manager Europe North Resume
- Experience in creating and executing marketing programs
- Skillful managing data, transforming insights into action and making things happen
- Pecific national retail account experience with full account responsibility including developing promotional plans and category schematics
- Previous experience managing training curriculum is an asset
- Good understanding of marketing/brand plans/financial objectives and legal regulations
7
Skills For Customer Development Manager, Skincare Resume
- Relevant experience of selling & working within the AFH / Foodservice channel
- Customer experience with direct and head office customers delivering solutions that cover product, placement, promotion and/ or pricing
- Experience in managing a budget and/ or trade revenue optimization delivering budget and ROI
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive
- +7 years managing customer relationships within fast moving consumer product goods
8
Skills For Customer Development Manager E-commerce Resume
- Business-savvy, strong field execution and high-level of B32customer & trade understanding
- A comprehensive understanding of the strategies and plans and the implementation is fairly good
- Good management of the team and human resources and financial planning to be meliorate
- Experiences in managing Key Account and HoReCa
- Experiences in managing field force in FMCGs
9
Skills For Customer Development Manager QLD Resume
- Provides sales training and skill development of retail sales merchandisers in like geographies
- Experience with Private Label branding
- Definition for account management experience (including JBP, promotion/investment management, sales execution plan and review)
- Experience in leveraging the fundamentals of Category Leadership to drive category growth; ability to tell the category story
- Range of excellent in-house training & development opportunities
- Experience building digital solutions in an entrepreneurial environment
- Strategic sales planning experience
- Proven ability to work in a dynamic and evolving environment
10
Skills For Customer Development Manager Edrt Resume
- Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account specific database information to the
- Provides sales training and skill development of RSM’s in assigned geographies
- Demonstrate Essendant’s Core Values and live our Guiding Actions
- Self starting, goal directed with proven ability to achieve results through self and others
- Experience in marketing or sales in FMCG industry
List of Typical Responsibilities For a Customer Development Manager Resume
1
Responsibilities For Senior Customer Development Manager Resume
- Active and results-driven, good negotiation skills and have a strong personality
- Strong verbal and written communication skills in both English and Thai; ability to communicate in a clear, focused, persuasive manner
- Strong presentation skills and the ability to create and deliver PowerPoint presentations
- Proven sales skills with past success in maximizing sales through smart negotiations
- Solid skills in both quantitative and qualitative analysis
- Previous experience managing key account in the retail or consumer packaged goods industry
- Customer development or commercial experience in consumer goods companies
- Decision-making skills and ability to exercise sound judgment
2
Responsibilities For Associate Customer Development Manager Resume
- Sales and key account management experience, preferably consumables experience
- Five years sales experience with a consumer-packaged goods company
- Experience of a cross functional move in one of the following areas (Sales, Revenue Planning, Category Planning, Marketing, Category Development)
- Experience of working with Top 4 Grocery customers
- Collaborate cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories
- Ensures winning at the shelf is a top priority for the team and focuses on the execution and delivery of the right assortment by the distributor
- Establishes priorities and KPI’s for measuring distributor’s execution against plan
- Aid in the effective management of SKU’s and product mix for all assigned customers
- Strong knowledge in sales lifecycle management
3
Responsibilities For Assistant Customer Development Manager Resume
- Excellent Callaway product knowledge
- Excellent attention to detail is critical in this role
- Commercial Experience of at least 5 years working at Canal Pharma
- Regional - Negotiates the income of the new product at a regional level, consolidates the information and sends local team
- Experience in sales & customer service
- Meet every 4-6 weeks with Sales management and Field Account Executives to ensure alignment of work with business priority both internally and externally
4
Responsibilities For On-premise Customer Development Manager Resume
- Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit
- Proven sales track record
- Experience in the financial industry
- Premium’ personal care work experience beneficial
- Balance Short & Long term priorities
- Strong preference for those who have sold in alternative channels and e-commerce
- B2B end user experience
- Retail sales headquarter account experience with food/CPG organization
5
Responsibilities For Group Customer Development Manager Resume
- 2/3 years of experience in leadership positions in the Commercial area
- Direct people management experience is an asset
- Demonstrated ability to use multiple information sources to develop sales strategies and tactics
- 6 +Years of Functional Experience
- Experiences in China Market is essential
- Benchmark all monthly and quarterly forecasts against prior year and current plan
6
Responsibilities For Customer Development Manager Europe North Resume
- Experience in a program management role or business development or sales role within the security or network services market
- Min. 10 years’ experience in the FMCG market
- Experience in Retail Sales Merchandiser (RSM)
- Experience in negotiations with international chains
- CPG Food Industry experience
- Background or previous experience with Equine, Cattle and Hobby type Lifestyle animals
- Farm & Ranch Headquarter experience
- Head Office customer experience
- Good knowledge of Excel & PowerPoint
7
Responsibilities For Customer Development Manager, Skincare Resume
- Account Management experience in a service company where analysis and attention to detail was a key factor
- 6/7 years of experience in the Commercial area
- Experience with category management principles, syndicated data, shopper/consumer insights and space management principles and software
- Proven results as a NAM or KAM within the Foodservice Customer Category
- Field sales experience – channel and customer management
- Significant knowledge and experience within specific channels of distribution (i.e. Food, Drug, Mass, Wholesale Club, etc.)
- Work in a positive atmosphere with a highly motivated, energized team a good track level of success in business
8
Responsibilities For Customer Development Manager E-commerce Resume
- Develop strong external Category engagement
- Experience with category management principles, syndicated data, shopper/consumer insights and
- Expand coverage to all viable stores and ensure effective coverage in each distributor's territory
- Validate distributor’s claims and evaluate distributor ROI, cash flow and stockholding
- Deliver in-store KPIs in line with company strategies and priorization (e.g MSL, Shelf Share , Coverage, Customer&Store segmentation, Route/Visit compliance)
- Experience with multi-door account distribution model
- Experience in FMCG
- Challenging existing ways of working and striving for continuous improvement
- Mapping market/category potential & using that understanding to identify channel development opportunities
9
Responsibilities For Customer Development Manager QLD Resume
- Building and developing the process of shaping Unilever shares in customer’s sales
- Leading and inspiring direct team of subordinates to deliver outstanding results
- Developing, managing and executing promotional activity programmes
- Tracking trade terms and margins and recommending respective actions when needed
- Developing and updating sales forecasts for the market, in cooperation with the distributor
- Meeting or exceeding POS-to-plan goals for assigned territory and markets
- Monitoring sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement
10
Responsibilities For Customer Development Manager Edrt Resume
- Designing and leading annual negotiations within the agreed framework
- Planning and supervising implementation of annual, quarterly activities to achieve business objectives set
- Controlling & analysing sales results
- Managing & Developing Others – the chance to help others succeed
- Leading the relationship with the main indirect drugstores (130 drugstores), ensuring the same level of service as the direct drugstores
Related to Customer Development Manager Resume Samples
Customer Category Manager Resume Sample
Work Experience
• Understanding the “4 C’s of C-Store: Consistently demonstrates and proactively delivers a thorough understanding of consumer, category, competition and customer. Able to analyze and interpret data on the “4 C’s” to find opportunities and effectively grow the Mondelez business
• Translating insights...
Professional Skills
• Contribute to headquarter NPD meetings by ...
• When conducting specific shopper research ...
• Proven analytical skills & ability to succ...
Customer Development Resume Sample
Work Experience
• Conduct post analysis on promotional activity including volume ROI’s. Identify opportunities for improvement and recommend alternative plans
• Strong precise understanding of marketing place dynamics in class trade customer strategies
• Contribute to organization, staffing, t...
Professional Skills
• Strong organizational skills and excellent...
• Strong analytical and computer skills, inc...
• Leadership skills, excellent interpersonal...
Customer Engagement Manager Resume Sample
Work Experience
• Lead a cross functional team to optimize our cash back and gift card redemption business to increase appeal for customers, reduce costs, and drive innovation & adoption of new capabilities to increase loyalty
• Manage our transformation initiative and resulting work streams to deliver consumer ...
Professional Skills
• Excellent verbal and written communication...
• Strong organizational,time management and ...
• Demonstrated excellent communication and p...
Customer Loyalty Resume Sample
Work Experience
• Follow up and cultivate Marketing generated leads to determine opportunity and viability
• Develop new business by prospecting via telephone, email and social media to qualify and cultivate new customer relationships
• When possible, close the new sales opportunity with the e...
Professional Skills
• Excellent written and verbal communication...
• Demonstrated record of strong persuasion s...
• Excellent rapport building telephone commu...
Digital Customer Experience Resume Sample
Work Experience
• Think strategically and to connect the dots to the bigger picture, while very comfortable diving into the details required to ensure successful execution
• Demonstrated experience with the adoption of technology and the impact to G2M models and organizational structures
• Exp...
Professional Skills
• Superior judgment, team building, budgetin...
• Well developed PC skills (Word, Outlook, E...
• Experience in consulting and/or start- ups...
Customer Leader Resume Sample
Work Experience
• Define the quality strategy for specific customer portfolio
• Partner with the Operations team to drive fleet improvements (Loss of Production, Unavailability, Trips) and increase customer experience (CX Score)
• Provide leadership to a cross-functional team in Field Services...
Professional Skills
• Measurement system establishment experienc...
• Demonstrate best in class skills in accoun...
• Responsible for reaching goals/objectives ...