Customer Operations Specialist Resume Sample
Raoul Block
896 Iliana Estate,
San Francisco,
CA
+1 (555) 285 7583
Work Experience
Customer Operations Specialist
08/2015
-
PRESENT
Chicago, IL
- Help support our consultant and project managers and their relationships with clients
- Coordinate communications with other GENEDGE offices and resources
- Maintain all office supplies and equipment
- Handle phone calls and email enquiries from customers, redirecting as needed to the appropriate contacts
- Maintain documents, updating schedule and client databases
- Archive and store revisions of the training curriculum
- Prepare training and workshop material, including binders, kits, posters etc
- Coordinate local meetings and events, including room rentals, catering, etc
- Assist Regional Manager in tracking and measuring the success of our engagements with clients through summarizing the feedback and impact data
Senior Customer Operations Specialist
02/2010
-
02/2015
Boston, MA
- Update job knowledge by participating in education opportunities
- Make outbound calls to customers and installers
- Handle incoming calls from customers and installers
- Handle emails from customers, colleagues and 3rd party installation providers
- Responding to voice messages left during busy times
- For all contacts relating to an existing order, the job holder is required to add a note to an existing case
- Liaising with sub-contractors to schedule installs
Korean Speaking Customer Operations Specialist
11/2004
-
12/2009
Boston, MA
- Follow up internal and external parties to ensure customer installations are addressed in a timely manner
- Make follow up calls to ensure customer is satisfied with the resolution of their issue/query
- Meet or exceeds targeted collections metrics, reducing past dues, bad debt reserve exposure, and other quantitative targets
- Contact clients with past due balances to obtain payment commitment, and follow up timely to ensure payment is received, and posted accurately
- Accountable for reviewing any deductions or short paid invoices, identifying root cause, and collaborating with the internal department(s) to expedite dispute resolution
- Prepare recommendations for bad debt consideration
- Ability and knowledge to deliver strong customer service and ‘sell’ our product to patients, physicians and other outside customers, as well as address competitive issues
- Work in conjunction with management team to identify any training/procedure related issues and forward to appropriate groups for resolution
Education
Heidelberg University
1998 - 2003
Bachelor's Degree in International Studies
Professional Skills
- Strong analytical, data analysis, data mining, data visuals, and problem solving skills
- Excellent written, verbal, communication and presentation skills
- Four year college or university program certificate and 3-5 years related experience and/or training; or equivalent combination of education and experience
- Proficient computer skills: MS Office (Excel, Word, PowerPoint)
- Experience working in a manufacturing, industrial, technical or consulting environment
- Experience with logistics (e.g. requisition, purchasing, packing, shipping etc.)
- Previous experience of managing a number of direct reports
How to write Customer Operations Specialist Resume
Customer Operations Specialist role is responsible for security, digital, customer, english, credit, finance, training, integration, database, compensation.
To write great resume for customer operations specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Operations Specialist Resume
The section contact information is important in your customer operations specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Operations Specialist Resume
The section work experience is an essential part of your customer operations specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer operations specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer operations specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Operations Specialist resume experience can include:
- Work closely with the Operations Team to ensure that the goods are flowing through the supply chain process smoothly and efficiently
- Provide excellent customer service for all customer related matters
- Develop and maintain a strong business partnership at all levels with external customer
- Provide input to the training team on ongoing training solutions
- Adopt a pro-active approach to problem solving providing solutions to solve issues
- Assist in the cross-training efforts of employees within the group
Education on a Customer Operations Specialist Resume
Make sure to make education a priority on your customer operations specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer operations specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Operations Specialist Resume
When listing skills on your customer operations specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer operations specialist skills:
- Have experience working with Australia customers and is willing to work Australia hours
- Order Processing System experience (SAP)
- Have experience working with Australia customers and able to work Australia hours
- Experience in coordinating customer service or technical support
- Experience with cloud based computing and data storage
- Customer facing experience
List of Typical Experience For a Customer Operations Specialist Resume
1
Experience For Senior Customer Operations Specialist Resume
- Solid understanding of Customer Solution for standard, programmatic accounts
- Provide focus and support to the ocean freight operations team to drive operational effectiveness
- Responsible for providing technical support and monitor day to day operations of Network Operation Center
- Interact with fellow employees in a timely, patient, tactful and professional manner. Handle difficult or sensitive issues following department guidelines
- Oversee communication of Commercial Accounts ensuring seamless in interaction
- Build and maintain alignment between Customer Service, Operations and Supply Chain, utilizing global platform
- Oversee sales orders placed in the SAP system ensuring that they are processed accurately and to the agreed deadlines
- Responsible for producing reports when required
- Work closely with global / regional OFR management team to ensure proper supply/demand planning for seasonal business peaks
2
Experience For Experienced Customer Operations Specialist Resume
- Escalate to Customer Relationship Manager any changes required to the existing Solution Design
- Timely updating volume forecast for programmatic accounts
- Support team and supporting roles as needed
- Collaborate and engage with CRM providing valuable input for customer projects/solutions
- Respond to voice messages left during busy times
3
Experience For Korean Speaking Customer Operations Specialist Resume
- Provide support & assistance to engineers, providing them with courier details for new & service kit
- Advise customers of how to access training
- Assists in the training and orientation of coworkers
- Makes responsible decisions when interfacing with internal/external customers and suppliers
- Accurately record all relevant information provided by internal and external customers ensuring that the required quality standards are maintained
- Process customer orders quickly and accurately, ensuring appropriate margins are achieved
4
Experience For Customer Operations Specialist Crop Protection Resume
- Develop and implement process controls. Support operations leader in the strategic planning of manpower, equipment, and other resources
- Answers incoming, places outbound calls and responds to emails
- Work with inter-departmental groups to provide input or resolve issues
- Attend train the trainer sessions
- Maintain a clear line of communication between Strategic Account Manager, Primary Customer contact and additional customer contacts
- Attend regular safety meetings
- Receive, input (as appropriate), and analyze orders from customers into PharMEDium's ERP system within 15 minutes of receipt with 100% accuracy
- Ensure all customer order requirements are met by properly documenting and/or entering information within PharMEDium's ERP system to ensure information accurately appears on pick tickets for the pick, pack and ship process
5
Experience For Customer Operations Specialist With German Skills Resume
- Analyze and assess customer orders and follow up with customers as appropriate based on the procedures that have been established
- Perform first review of DEA 222 faxed narcotic orders for accuracy and regulatory compliance to best serve customers
- Escalating any Network incidents that cannot be resolved within specified time frames to the relevant team members and work with them until the incident is resolved
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Take Technical Ownership of Major Incidents by
- Ensure NOC operations meet support and performance metric requirements
6
Experience For Customer Operations Specialist Resume
- Understand the affiliate’s demand and their fluctuations, and share this knowledge with all parties involved
- Contribute to establishment and maintenance of procedures and SOP’s for all Customer Operations processes
- Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
- Possess comprehensive knowledge of company processes, procedures and product information/materials
- Initiate contact with internal customers to clarify requests or vague instructions
- Implement executive decisions for Customer Service Department to ensure exceptional customer service to our US & Strategic Accounts throughout the Sales Order process through to delivery into Market
7
Experience For Senior Customer Operations Specialist Resume
- Manage escalated issues from customers' queries
- Oversee order book management to meet Company objectives
- Issue and update price list for SHO Cork’s Product Range
- Optimization:Identify and implement process improvements that simplify and streamline our processes
- Schedule installations in a timely manner
8
Experience For Experienced Customer Operations Specialist Resume
- Attend weekly installation calls to report on all cases
- Ship kit to allow techs to install
- Update Salesforce and Libra/Reveal to allow customers to access their data
- Set configurations and firmware on devices to enable them to report accurately
- Report weekly stock levels to the operations manager
- Implement customer fuel card accounts from initial data request to completion
- Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF supply chain development for all DGF products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations
- Work closely with global / regional AFR (Air Freight) / OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
9
Experience For Korean Speaking Customer Operations Specialist Resume
- Drive tactical and operational performance, root cause analysis, proactive strategic and tactical DGF Ocean export
- Work closely with global / regional OFR (Ocean Freight) management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
- Excellent interpersonal and customer service skills, ability to establish and maintain strong relationships with all levels of management
- Highly organized, reliable, self-driven, and ability to multi-task
- Responsible for programmatic document process
- Manage and execute all the task required for the solution fulfilment for standard, partner connection, programmatic accounts supported by a Solution Design
- Can apply subject matter knowledge and expertise to solve common business issues
- Provide input for process improvements
- Manage and execute all the tasks required for the delivery of standard, programmatic solutions
10
Experience For Customer Operations Specialist Crop Protection Resume
- Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations
- Knowledge of systems and tools to manage all tasks
- Monitor Supplier Payments and Volume Targets
- Communication with partners, customers, colleagues as required
- Partner with Sales and Customer Relationship Manager
- Liaise with reseller directly or via PRM/CRM based on Language requirements
- Local language an advantage for interaction with customers
- Communicate and escalate to team members with any issues
List of Typical Skills For a Customer Operations Specialist Resume
1
Skills For Senior Customer Operations Specialist Resume
- Strong analytical, data analysis, and problem-solving skills
- Apply strong communication, technical and organizational skills to ensure that incidents and requests are resolved in a timely manner
- Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole
- Excellent communication skills (e.g. written, verbal)
- Research, problem solving, analytical skills required
- Advanced computer skills: MS Office (Excel, Word, PowerPoint)
2
Skills For Experienced Customer Operations Specialist Resume
- Experience Customer Service experience, preferably in CPG industry
- Language skills: Arabic & English
- Receiving, moving, checking, labellingand storing incoming goods
- Checking and inspecting goods received and ensuring they are of accurate quantity, type and acceptable quality
- Building strong working relationships with business teams, customers and your team
- Success in answering and completing customer service inquiries; demonstrates strategic
3
Skills For Korean Speaking Customer Operations Specialist Resume
- Strong organizational, analytical, problem solving, and independent decision making abilities
- Solid understanding of Customer Solution for programmatic accounts
- Good knowledge and understanding of all Customer Operations processes within your area
- Experience using Google Apps, Zendesk, Shopify, Recurly or Salesforce
- Experience in a business related function, preferably financial services or accounting
- Good working knowledge of Microsoft Office tools (Advanced Excel, PPT, Word)
4
Skills For Customer Operations Specialist Crop Protection Resume
- Customer service experience in a business to business, manufacturing environment, preferably in a retail food production company
- Experience in a business related function, preferably financial services or accounting
- Experience using MasterCard tools, systems, and documentations to resolve moderately
- Experience with managing perishable inventory
- 5 to 8 years of Customer Service and/or Operations experience
- Well organised, ability to prioritise tasks and work on their own initiative
- Prioritize action items and take action accordingly
- 1 – 2 years of Customer Service & Operations experience within a fashion environment
- Experience in the professional use of social media
5
Skills For Customer Operations Specialist With German Skills Resume
- Relevant experience
- Support total customer experience
- Validate and support the close out of the order process to ensure accurate and timely invoicing and revenue reporting
- Good secondary education results
- Validate hub reconciliation and take corrective action as neccessary e hub billings and inventory levels
- Adaptability and flexibility while remaining focused in the presence of shifting priorities and strategies
- Experience with automated order entry and invoicing systems required
- Develop and maintain a strong business partnerships at all levels with external customers
- Demonstrates thorough understanding of department systems and procedures
6
Skills For Customer Operations Specialist Resume
- Responsible new customer account set up and sales and customer service experience
- A good knowledge of SAP system preferable
- Customer success experience
- Previous Customer operations or service experience, preferably in a call centre
- Proven ability to multitask; attention to detail
- Form, foster, and maintain strong positive business relationships
- Experience with account management and business development in Supply chain environment
7
Skills For Senior Customer Operations Specialist Resume
- Identifying, communicating, and utilizing appropriate resources to resolve the issue
- Understanding of User & Role Management
- Understanding and use of basic statistics
- Ensuring that customer claims are handled efficiently through relevant systems
- Contacting transport/courier companies and coordinating dispatch and delivery with them
- Lifting 30 lbs. frequently – 65 lbs. several times / day
- Standing for up to 8 hrs. / day
8
Skills For Experienced Customer Operations Specialist Resume
- Getting on and off equipment
- Dispatching customer orders
- Use pricing tool (Specialties Pricing Jupiter Tool) to support Pricing Manager for the execution of pricing operations
- Answer customer questions and concerns regarding email verification, billing, legal, loss prevention, and hardware shipping operations
- Some general understanding of accounting or shipping processes with a 3PL
- Assist in identifying ongoing system issues verses training
- Manage Delivery Status – take ownership of delivery status enquiries and trouble-shooting; proactively tracking and Business Partners as required
- Responsible for the development and tracking of account requirements and special situations; reporting account activities to Manager
- Advanced knowledge of SAP order to invoice processing / reporting
9
Skills For Korean Speaking Customer Operations Specialist Resume
- Follow-up on outstanding quote issues, and take ownership for customer satisfaction in assigned area
- Calm and able to work under pressure of meeting tight delivery deadlines
- Provide outstanding customer service to distribution network and ensure resolution of any distributor’s concerns
- Execute contract legal and fiscal requirements, working with local legal focals
- Follow-up directly with customers on missing contract documentation
10
Skills For Customer Operations Specialist Crop Protection Resume
- Own contract documentation archiving and termination of customer contracts
- Be the first point of contact for incoming calls and emails
- Confidence in communicating with people at all levels of an organization
- Create and present to external customer in scheduled customer facing meetings to discuss performance, opportunities and strategy
- Container pool management / forecasting
List of Typical Responsibilities For a Customer Operations Specialist Resume
1
Responsibilities For Senior Customer Operations Specialist Resume
- Develop strong working relationships with customers to provide information in the quantity, timeframes, and vehicles most important for each. Respond promptly to all customer inquiries, including order status, shipments completed, delays or problems with their orders and other requests
- Strong use of MS Office products, particularly Word & Excel
- Work independently, prioritize & set own tasks
- Relevant agriculture industry or customer service experience OR BA/BS in business or agriculture required
- Picking / Prep and packing products
- Establish customer confidence and satisfaction through timely and accurate processing of customer purchase orders received via fax and EDI using SAP
- Assist with consigment management process by processing orders when requested by Manager
- Inventory control: Cycle counting /audit, inventory transactions
2
Responsibilities For Experienced Customer Operations Specialist Resume
- Drive operational performance and root cause analysis supporting customer's supply chain expectations
- Support team and supporting roles as needed Team
- High volume global transactions that have a massive positive impact on students, classrooms, and institutions of higher learning
- An understanding of the sales administration function and sales cycle
- Working with Excel
3
Responsibilities For Korean Speaking Customer Operations Specialist Resume
- Working with Excel
- Prepare, analyze, and deliver accurate and timely reports to internal partners and customers
- Proactively identify potential problems with supply and timely shipments; build solution-based action plans
- Act as backup to Sales Executive for special projects and customer requests for information and drive implementation with cross-functional teams
- Lead internal and customer meetings to review inventory status, production planning, reporting and other reports and make decisions in the best interest of the customer and SunOpta,
- Receive customer requests and orders, enter/validate, and track through internal systems and tools including Oracle ERP, AX-DAX, Agvantage, and offline systems as appropriate. Manage customer blanket orders and execute releases against order volumes
- Ensure customer orders are entered accurately, compliant with terms and conditions, and highlight variances for action
4
Responsibilities For Customer Operations Specialist Crop Protection Resume
- Analyze the daily Open Orders Report, and Order Detail (OTIF) Report and/or Daily Customer Order Monitoring Report to ensure all orders ship complete and on time. Drive corrective action and for missed shipments and cut product and escalate as needed
- Serve as primary point-of-contact to customers and liaise with Sales Executive to understand the customer and SunOpta’s partnership strategy
- As applicable to business segment, receive customer feedback, including complaints and issues, track them, and assist in the resolution and communication of solutions back to the customer. Partner with Quality Assurance, Legal, Warehouse, Logistics, Production, Sales and/or other internal team members as needed for resolution
- Liaisie with sub-contractors to schedule installs
- Send out user login/password information to customers
5
Responsibilities For Customer Operations Specialist With German Skills Resume
- Tertiary education desirable but not essential
- Proficient in all Microsoft Office tools and use of Internet
- Partner with Seed Service Advisor's to execute key foundational deliverables with precision, accuracy and timeliness
- Can apply subject matter knowledge and expertise to solve common business issues. Provide input for process improvements
- Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
- Collaborate internally and externally to resolve operational issues; provide information to help investigate and implement solutions for customer escalations
- Provide pre-order information to facilitate order issuance
- Serve as a primary telephone, email and fax contact for all customer inquiries. Provide prompt and efficient response and resolution to each inquiry. Handle and refer other calls, such as patient complaints, to the appropriate departments and individuals
- Process all clinical trial, technical and free of charge orders in an efficient and expedient manner, interfacing with respoective internal departments and providing documentation as required
6
Responsibilities For Customer Operations Specialist Resume
- Maintain accurate customer account information, efficient billing of all orders, and maintenance of all required paper work
- Day to day management of communication with third party vendors and contractor relationships
- Effectively monitor customer orders and product availability (daily inventory), communicating significant changes to the Manager. Assist in backorder management and product delivery reporting
- Communicate customer order status and product availability to customers and the field sales force in accordance with departmental policies, using professional and sound business judgment
- Handle all customer return issues with FO-AY and vendors when necessary
- Utilize quantitative analysis and use sound business judgment in interpretation of sales and market data
7
Responsibilities For Senior Customer Operations Specialist Resume
- Manage and execute all the task required for the solution fulfillment for programmatic accounts supported by a Solution Design
- Manage and execute all the task required for the solution fulfillment for standard, partner connection, programmatic accounts supported by a Solution Design
- Provide recommendations for process improvements and implementations
- Develop the customer relationship with key individuals within the organization
- Understandcustomers' business, systems, and processes
8
Responsibilities For Experienced Customer Operations Specialist Resume
- Serve as the first level of escalation and drive issue resolution
- Delivers operational excellence to internal and external stakeholders. Demonstrates determination to exceed customer expectations. Actively seeks and defines new value-added areas to partner with customers
- Maximizes effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com
- Product Knowledge – Gain proficiency and knowledge of our products and services. Use knowledge of seasonal cycle to anticipate customer needs and guide internal response to customer requests.Identify and implement process improvements that simplify and streamline our processes
- Receives/researches incoming inquiries and handle questions/issues regarding programs and services including but not limited to fulfillment, dealer, location, SSC, and special events
- Responsible for escalating queries or complaints to your Team Leader or Manager where appropriate
- Maintains positive relations in all communications with internal/external customers to enhance our business relationships
- Processes appropriate documents and update information systems
- Suggests and implements improvement ideas to department work flows
9
Responsibilities For Korean Speaking Customer Operations Specialist Resume
- Utilise relevant systems to resolve customer requests
- Handle all correspondence concerned with orders and action any edits or amendments as requested
- Channel feedback from customers through to correct departments
- Responsibility for customer’s online access either directly (BI Tech Support) or indirectly by channelling queries to the appropriate department (SSC Specific)
- Computer proficiency. Experience in Microsoft Word, excel, and PowerPoint is essential
10
Responsibilities For Customer Operations Specialist Crop Protection Resume
- Respond to customer requests in a timely manner with high quality
- General duty of care to colleagues
- Work collaboratively across teams/businesses
- Organizational stability, career support, and enterprise level infrastructure support from Ingram Content Group,the world's largest and most trusted distributor of physical and digital content
- Strong written and oral communication skills, effective organizational skills, and the ability to clearly define priorities, coordinate activities and work independently
- Support RSM requests for samples, product availability, filling out customer forms and delivery inquiries
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